Name: Suites Plaza del Rio
Address: Calle Hidalgo No.116, Puerto Vallarta, 48300, MX

2/10

Poor

14 Jun 2026

Jesus

Horrible

Family_with_children

8/10

Excellent

12 Jun 2026

Cristina

Great location, the only complaints were checking in found dirty female pads in bathroom right on toilet paper holder. Also the wifi was an issue the whole time we were there.

Friends_and_family Family

8/10

Excellent

10 May 2026

Su

Great location, nice staff.

Partner

10/10

Exceptional

25 Apr 2026

Julie

Clean rooms, helpful staff, beautiful rooftop pool

Partner

10/10

Exceptional

13 Apr 2026

Deanna

So much fun, provided adequate cooking supplies. The blender was a must! Staff was great, but one thing was construction at 9 am was annoying but that was only one morning. Will definitely come back 😁

Friends

10/10

Exceptional

13 Apr 2026

Cameron

Awesome location. Large spacious rooms with friendly staff

Friends

10/10

Exceptional

13 Apr 2026

Svetlana

We stayed for 7 days with my 16 year old daughter and we really enjoyed it. She would love to stay here again. Everything was great. Melikon Beach was located two blocks from our hotel. The main beaches were a 10-minute walk from our hotel. The elevator always worked. The kitchen was wonderful. Everything was provided for it. The air conditioning worked well too. It was designed for the bedroom. The rooftop pools were also always clean. These are small pools. But it was nice to meet the dawn on the roof. The buses run very well. We would definitely recommend this hotel to our friends.

Family_with_children

6/10

Pleasant

04 Apr 2026

Wendy R

Second time staying here, mostly because it's economical. The location is great to walk to many things we love. The rooftop pool area is lovely with great views. The suites are spacious. That said, the beds are hard and the pillows are lumpy. The slatted windows do nothing to dampen the echoing sounds from constantly disrupting your rest. Last time we had an external room with street noise, and this time an internal room with our neighbors playing loud music and talking until about 1 am without intervention from the staff. Didn't have soap when we checked in. Cleaning staff didn't bring any until we asked. Checkout felt like an extra process, holding up our cab. Will likely not stay again.

Partner

10/10

Exceptional

20 Mar 2026

Glen

Shopping nearby is good, AC was good, local dining was excellent

Family

8/10

Excellent

13 Jan 2026

Jim

Good clean rooms, bed was very hard

Partner

6/10

Pleasant

13 Jan 2026

Mary

The roof garden was the best part of the hotel. I would stray there again for the enjoyment of the roof terrace. The staff were very nice and accommodating. Some features of the room and kitchen were worn down. The bathroom was clean and functional.

Leisure

6/10

Pleasant

12 Jan 2026

Lisa

Cons: room is very outdated and dark, closet was broken, bed was hard and pillows lumpy and old; the room smelt musty, and the A/C barely worked, it kept having an error code and only somewhat was cool if you close the bedroom door, but the kitchen/living room was hot and stuffy with no A/C. I was scared to use anything in the room because they have this waiver you must sign and damage deposit you must pay. You must wash your dishes or will be charged a fee on departure. The area around hotel did not feel safe at night, we did not realize that when walking home at 9pm in the dark after dinner. I was not pleased with what I expected from the advertisement photos and views compared to what we really got.

Pros: room was clean, despite musty old smell. Roof top was pretty, the two Pools were small, the size of a hot tub, but nice. The view was decent, you could see the ocean from afar, and it was quiet at night and during the day. Hotel staff were friendly and helpful. Location is close to the ocean, melecon, and close to Romantica Zone, minus the noise. They will store your suitcases at the front desk complimentary which is nice.

Leisure Partner

6/10

Pleasant

11 Jan 2026

Cheryl

Have stayed here many times.

8/10

Excellent

11 Jan 2026

Sebastian

Friendly staff, great location.

10/10

Exceptional

05 Jan 2026

Guillermo

Muy bonito el lugar

Leisure Partner

10/10

Exceptional

01 Jan 2026

Robert Phillip Monroe

This was a great, clean hotel, the suite was huge and stayed cool. The staff was great! I would recommend this place and return to stay here again.

Leisure Partner

8/10

Excellent

30 Dec 2025

Melissa

Staff were excellent, rooms were large and clean, and it’s in a perfect location. Only reason I gave it 4 stars instead of 5 is because it’s an older hotel and doesn’t have a large pool, just pools you can sit in.

I would definitely stay again!

Leisure Family

8/10

Excellent

26 Dec 2025

Keith

Balcony loved it

Leisure Family

8/10

Excellent

20 Nov 2025

Randall Allison

Location eas excellent, room was clean and functional. Enjoyed our stay, would return again

8/10

Excellent

15 Nov 2025

Elizabeth

Room was clean and everything was in order. Love the location of this hotel and the staff are so friendly and helpful. Great roof top for sun tanning.

Leisure Partner

6/10

Pleasant

15 Nov 2025

Linda

Room needed an update. Old cabinets in the kitchen, pots and pans were scratched teflon bathroom vanity and tile were old and not clean. Space was nice, air conditioning worked well. Wifi only worked in kitchen area. Good location. Friendly staff. Would stay again if I could get a renovated room.

6/10

Pleasant

10 Nov 2025

Rohan Kumar Reddy

No breakfast

Leisure Self

10/10

Exceptional

07 Nov 2025

Ryan

Location and roof top pool.

Leisure Partner

10/10

Exceptional

04 Nov 2025

miguel

Yes but not balcony

Leisure Family

10/10

Exceptional

18 Oct 2025

Helene

The rooms are clean. The staff is very friendly and helpful.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Monica

Esta muy bien ubicado y las suites son grandes. Solo las albercas no son albercas, son más bien como pequeños jacuzzis

Leisure Family

8/10

Excellent

22 Sep 2025

Jennifer

Great location! Horrible, uncomfortable beds and pillows. Living area and kitchen were so hot you couldn’t sit in there.

Friends_and_family Family

8/10

Excellent

30 Jul 2025

Fleming

As advertised

Leisure Family

8/10

Excellent

28 Jul 2025

ISRAEL

N/C

Leisure Partner

2/10

Poor

21 Jul 2025

Rebeca

Poor customer service

Very poor customer service and no effort to help. The air conditioner of one of the bedrooms didn’t work.

Friends_and_family Family

8/10

Excellent

09 Jul 2025

Paola

The hotel had a pool, but I was disappointed that it closed early so I didn’t get a chance to enjoy it.

Leisure Family

10/10

Exceptional

07 Jul 2025

Danny

Excellent location beautiful suites

6/10

Pleasant

24 Jun 2025

Jorge

Is closed to the beach and stores

Leisure Family

10/10

Exceptional

23 Jun 2025

Mark

Great location friendly staff

Leisure

10/10

Exceptional

07 Jun 2025

Eva

Love the hotel

Leisure Partner

6/10

Pleasant

28 May 2025

Natasha Lynne

Loved the location. Pool is not heated and small(just for sitting in). But the roof top area has a great view of the river and the bay. Room was excellent value with the kitchen having everything you need to make a meal and the staff were friendly but unfortunately the beds were terribly uncomfortable. I would not stay there again because we couldn’t get a good nights sleep on the bed. That being said if you can get past the bed this hotel was lovely!

Leisure Partner

10/10

Exceptional

24 May 2025

alicia

Location and room space

10/10

Exceptional

23 May 2025

alicia

Excellent location near every where room plenty of space clean i love it

Leisure Partner

10/10

Exceptional

16 Apr 2025

Casandra

Totally loved it! Safe, colorful, & full of plants

Absolutely love to this place! Although not a five-star, it's full of charm, old Mexican wooden doors, colorful tiles on the stairwells, and tons of plants and flowers. A four-story mango tree in the central Courtyard just tops it all off. Would absolutely stay here again! Felt safe with my daughter traveling, and the people were wonderful!

8/10

Excellent

15 Apr 2025

Heather

this is right in the heart of everything from the beach, shopping, great food, clubs excursion pick ups. Can be a bit noise at times given vendors are around and people drive crazy but this is a great way to access everything. A little hard to communicate with the staff if you don’t speak Spanish (which I don’t) but they are super nice

Leisure Partner

8/10

Excellent

13 Apr 2025

Jonathan Paul

We really liked the property. the only complaint we had was charging us for a couple towels with very little stains. never in the 28 years Ive been going to PVR have I been charged for such a small stain( or any stain on a towel). Not appropriate!!!

8/10

Excellent

01 Apr 2025

Miguel Angel

Nothing fancy but very clean and convenient for exploring people.

10/10

Exceptional

14 Mar 2025

David Edward

Large rooms. Right in the heart of old PV, but in a quiet location.

Leisure Partner

8/10

Excellent

22 Feb 2025

Richard

This is an excellent location. Wonderfully close to the Malecón and the Zona Romántica. The rooms are a little dated but always kept clean. We loved being able to cook and reheat food. The staff are friendly and accommodating. We would happily stay here again. Downside: bed is extremely firm! If you like sleeping on rock then you will be comfortable. We brought inflatable sleeping pads and that helped a lot.

Leisure Family

4/10

Poor

07 Feb 2025

Charles

Nice place

Leisure Partner

8/10

Excellent

03 Feb 2025

Charles

nice roof top pool area and the building maintained. Very clean with a helpful staff. A good 3 star hotel

Leisure Partner

10/10

Exceptional

28 Jan 2025

Julie

Local area and authentic hotel

Leisure Family

8/10

Excellent

25 Jan 2025

Mercadies

I really enjoyed my stay here. Cute Mexican style hotel. I had the luxury king suite and it was huge with a good size kitchenette and hangout area. The roof top pool/patio was a nice place to hangout, convenient location to the Malecon and mercado. A/c worked well, hot water in the shower takes a min to get working but then was a good temp and water pressure. This is a busy area so you will hear all the fun from the streets but I found the noise of the a/c helped drown it out. My only complaint was the bed and pillows was a tad stiff compared to what I like. But that's a personal preference. I would definitely stay here again!

Leisure Self

8/10

Excellent

22 Jan 2025

Keith

Loved balcony along river.Doors and windows needed repair . Furniture needs upgrading

Leisure Partner

10/10

Exceptional

28 Dec 2024

Jose Enrique

Swimming pool on the roof top

Leisure Family

6/10

Pleasant

22 Dec 2024

Cristina

When I got to the suite to check in I was charged $800 pesos for my child that's 15. Apparently if your children are 11 years or old they are considered adults. And when I did my reservation thru Expedia a child is considered under 18 years. This suite should considered changing bedding&towels to a different color because everything is white. Their bedding & towels are white so if they get stained you get charged a fee. They have signs all over the suite stating different damaging fees. They even had one that said that if your child wets(which was not the case with my children) the bed you get charged up to 1,000 pesos. The parking is terrible because there isn't any. They have 2 spots up front but it's only for loading &unloading. We were asked to move 3 times and when asked where we could park they said that anywhere we could find a place. I also had to call reception to send someone to empty my trash bins because they were full. Trash bins should be something that needs to be emptied out every morning especially when the suite is for a family with children. The only positive thing about the suite is the location. You can walk to the malecon because it's close by.

Family

10/10

Exceptional

22 Dec 2024

Evelyn

This is an older hotel but well maintained and in a perfect area to expore Puerto Vallarta main area and the romantic zone. So impressed with the maintenance on this hotel. Everyday they were painting or polishing floors.

Leisure Friends

10/10

Exceptional

18 Dec 2024

Keith

Loved the balcony over looking river

Leisure Partner

8/10

Excellent

27 Nov 2024

Tanya

Staff are friendly and helpful. Hotel is older, but very clean. Cant beat the location!

Leisure Self

10/10

Exceptional

06 Nov 2024

Abraham

It's very close to the Malecón and dining areas are all local and abundant. The small inconvenience was that we can hear the stores opening and closing their gates below us.

Leisure Family

10/10

Exceptional

30 Oct 2024

Cindy

This place was really nice ! I loved the balcony !

Business_and_leisure Family

10/10

Exceptional

25 Aug 2024

ernest

Es muy buena opción!

Leisure Family

10/10

Exceptional

20 Jul 2024

Alberto

Theb only inconvenient was not enough towell for the pool .

Friends_and_family Family

8/10

Excellent

29 Jun 2024

Janet

Jesus at check in not very polite and took a long time talking, but the rest of the staff very friendly and helpful. Hotel is fine at a great location.

Leisure Family

10/10

Exceptional

25 Apr 2024

Sergio Antonio

We really like the location and the accommodation of the hotel itself. Staff was very friendly and helpful.

Would go back and recommend this hotel.

Leisure Partner

10/10

Exceptional

16 Apr 2024

Danny

Beautiful hotel close to everything very quit place for sleeping

10/10

Exceptional

12 Apr 2024

Reginald

The staff at the property were very quick to respond to requests and were friendly. The complimentary coffee, tea and bread in the mornings was a very special and appreciated touch. Location is walking distance to Los Mortos Beach, Zona Romantica and endless dining options.

Leisure Partner

2/10

Poor

14 Mar 2024

Rita and John

Make sure to ask for an exterior room. It is a clean Mexican hotel with one and two bedroom suites. Kitchen with refrigerator is convenient. While there are cement couches with pillows , there was no comfortable place to sit. Our two bedroom was interior with no access to any view except an interior space.

Leisure Family

10/10

Exceptional

18 Feb 2024

Richard

Acoustics in building were challenging. The voices of guests and housecleaning travelled up courtyard all hours of the day. Also why are they moving garbage cans and dragging furniture at 2;00 am every morning?

Leisure Partner

10/10

Exceptional

31 Jan 2024

Guljit

I wish they have breakfast available

Leisure Family_with_children

8/10

Excellent

04 Jan 2024

Randy

Location to everything was great.

Beds are too hard.

Leisure Family

10/10

Exceptional

29 Dec 2023

Rudolph

The hotel is very convenient to the Malacon and the El Centro shops and restaurants. It is quaint, with a beautiful pool and garden area on the top floor.

Friends_and_family Family

10/10

Exceptional

29 Dec 2023

Doreen

Great spot

Love this place. This was my 8th visit since 2013. Hotel is steadily improving with better wifi. Pool area looks great! Affordable with cooking facilities. Great location. Special shout out to Marco at the front desk.

Friends_and_family Family

10/10

Exceptional

21 Dec 2023

Sherry

Our balcony view of the river was beautiful. The rooms were spacious and the pool area was clean and well-maintained.

Leisure Family

8/10

Excellent

17 Dec 2023

Janet

The staff here are wonderful. Friendly and kind. Helped us find a cheap uber. Good sense of humour. Just very lovely humans.

Leisure Partner

10/10

Exceptional

13 Dec 2023

Susan

We loved the location, roof top pools and patio (but disappointed that none of them were even 4 feet deep)
Elevator was definitely a plus. The room was very spacious and the staff helpful.

Leisure Partner

8/10

Excellent

05 Dec 2023

Danielle

We liked the hotel. Well located, old charm and small. We were lucky to have a suite on a quiet street! Pools not really pools! None of the 3 is suitable for swimming. Disappointed! Clean. Immaculate beds with nice pillows and cases.

Friends_and_family Friends

10/10

Exceptional

20 Nov 2023

Cameron

Great location to all the things downtown has to offer

Leisure Family

8/10

Excellent

17 Nov 2023

MICHELLE

Nice & clean property

8/10

Excellent

18 Oct 2023

Ryan

Nice little hotel.

For an older hotel it's pretty nice. It would be suitble if you had a small family and wanted to hang around Puerto Vallarta for a week or so.

Friends_and_family Family

10/10

Exceptional

17 Oct 2023

Keith

Highly recommend

Very nice place and excellent and helpful staff.

Partner

10/10

Exceptional

09 Oct 2023

Donna

Very nice place to stay . Really enjoyed the rooftop area. Location is excellent.

Leisure Family

6/10

Pleasant

08 Sep 2023

Dorie

The place was ok for a very short stay. Our first room had no windows! We booked 3 weeks. Not like shown online.
Don’t take your shoes off in the room. Your feet will be sticky black, but maids will tell you they wash the floors daily.😂 We stayed in two rooms and each room floor was filthy. We had them wash the floors, and then was slightly better.
They don’t give you fresh dishcloths for washing dishes. They are dirty they told me they don’t wash them ever. I asked them to wash the cloths and please give me a new one, and the maids had a fit. Eduardo also had a fit and was rude to us about it! He is not very nice or accommodating. If you don’t book with agent, hotel treats you like crap. Lesson learned.
Rosalio is the nicest, most reasonable.
There is a washing machine that you can use, and Eduardo lied to me and said “no there isn’t”, and that I had to pay full Price.
Everyone else told us it was free to use at my discretion. He cheated me $40!
He was on the side of his disgruntled and lazy maids. We were put on the floor you walked two floors up. The younger maid on our was rude and always scowling at us. She would never say hello or smile: Because we asked her to do their job? We tipped very well every single day even in spite of their horrid attitudes to us.
Our mistake was not booking through agent where their reputation is at stake.
The pools are kiddie wading pools. 12-36” deep. No hot tub. They don’t clean the toilets up there either. Always dirty.

Leisure Partner

10/10

Exceptional

18 Aug 2023

Lorinda Tess

Stayed with my family. 3 kids in total. Loved the pools upstairs and the location is perfect. Loved the feel and freedom of the kitchenette to cook. Ordered in sometimes and had room cleaned daily. Many other families stayed as well. Staff came to help set up the safe first day and called taxi for airport on our last day. Excellent experience as a first time traveller.

Leisure Family_with_children

8/10

Excellent

01 Jul 2023

Yadira

Property was within walking distance to the malecon, the chapel, beach and markets. Great location. Rooms are basically small apartments a bit outdated but great overall.

Leisure Family_with_children

10/10

Exceptional

26 Jun 2023

Ivan

Suites Plaza del Rio is a great property right smack in the middle of what they call Downtown Puerto Vallarta and Romantic Zone. It's a two block walk from the hotel to the Malecon. There's plenty of shopping around the place.

The Suite Plaza isn't a luxuries resort. Nor is it a Motel 6. It's a great place in a great location. It's a family type property. I stayed in a two bedroom two bath suite. It has a kitchen, balcony and living room. The AC is nice and cold. The bathrooms are small.

This is my second stay in this hotel. It has a pool, but I never seen or used it. Every time I've stayed, I've always felt what it would be like if it was my own apartment. Yes, that's how it feels. Your own apartment in Puerto Vallarta.

Leisure Friends

10/10

Exceptional

21 Jun 2023

Kelly

This is Vallartas best keep secret. Perfect location and gorgeous views from the pool. Cleanliness was incredible and staff were super friendly!

Business_and_leisure Family_with_children

6/10

Pleasant

18 Jun 2023

Albina

The location of the property is perfect for Simone wishing to explore Old Vallarta. However, the place could use major renovations. The bathroom smelled horrible due to old plumbing. We had to close the door or run water to be rid of the smell. The only AC in the suite is in the bedroom so good luck hanging out in the living room area. The only TV is in the living room so watching tv in a cool room was impossible. The staff is very friendly and helpful.

Leisure Partner

4/10

Poor

12 Jun 2023

Jose

Would not stay here again.

8/10

Excellent

06 Jun 2023

Todd

Location location location. Just two suspension bridges away from zona romantica and two blocks to el centro. Los muertos beach an easy walk. Pretty basic accommodations, but clean. You get what you pay for. Location can’t be beat.

Leisure Family

8/10

Excellent

10 May 2023

Serge

Hotel is old that would benefit if the furniture is updated but for the right price I would rent again. Hotel has very nice location and an easy walk to main attractions in zone Romantico, Centro and Malecon

10/10

Exceptional

21 Apr 2023

Deneen

Summary Review

Great location for us walking is our best mode of movement in this area. Plenty of things to do and see and eat. The establishment is older but extremely spacious and is clean. We would stay again as well as refer friends and family.
Good value.

Partner

10/10

Exceptional

11 Apr 2023

Aurore

Good hotel. Walking distance from everything in downtown PV. The windows are very thin though, which let through the sound of the street. Also some clients are not respectful and are quite noisy as well.
Would stay there again if I wanted to come back another time.

Leisure Friends

8/10

Excellent

31 Mar 2023

Jason

We are a family of five, and we really enjoyed staying here. Excellent location, great roof top pool. Friendly staff. They could improve on making the morning coffee available.

Leisure Family_with_children

4/10

Poor

03 Mar 2023

Judy

Great location and staff. The roof, with swimming pools were nice. We were in a 2 bedroom, no windows to physically see outdoors. Small appliances needed cleaning. Couldn’t close one of the bathroom shower
door. Needed new bed linens. Old and needed updating.

Leisure Partner

8/10

Excellent

18 Feb 2023

Becky

It was a nice place to stay the only thing that rooms do not have tv inside but we had the best host fernado that’s help us with everything we need with planning our day trip so ask for him if you ever stay here you will be in good hands.

Leisure Partner

10/10

Exceptional

10 Feb 2023

Maribel

Love it ..very clean and location was awesome ..staff was super friendly

10/10

Exceptional

19 Jan 2023

Heriberto

Excelente ubicacion, buen precio el hotel ya es viejo en brinda comodidad y buen servicio

Friends_and_family Friends

10/10

Exceptional

16 Jan 2023

Pamela C

Authentic Mexican Charm

My husband and I lived in PV for ten years and have always loved the traditional feel of \"Old Mexico.\" This hotel is clean, friendly and has a great location. It's reasonably priced on a fairly quiet street (except for one rooster and some church bells) overlooking the Rio Cuale below. We look forward to returning next year. Staff is very accommodating. This isn't a high end new construction hotel stay but more of a clean basic comfortable accommodation with good WiFi and perfect for adaptable travelers looking for an authentic Mexican experience.

Partner

8/10

Excellent

13 Jan 2023

kevin

Elevator not working. Hard bed. Cupboard doors missing pieces. Otherwise great authentic Mexican

Leisure Partner

10/10

Exceptional

05 Jan 2023

Kassey

Hotel was great, service was phenomenal. Our check in person Misael was awesome. Would return again!

Leisure Partner

10/10

Exceptional

14 Dec 2022

Joanne

Staff was very friendly and hotel was clean. Centrally located so convenient to restaurants, attractions and the beach. Pool could be a little deeper. Would definitely stay there again!!

Partner

10/10

Exceptional

14 Nov 2022

monica

Everything was amaizing!!!

Leisure Family_with_children

10/10

Exceptional

08 Nov 2022

Anthony

All was good, staff was helpful and friendly.