Name: Hotel Casa Kavia Vallarta
Address: 176 C. Zaragoza Centro, Puerto Vallarta, MX

6/10

Pleasant

05 Aug 2026

Joel

Close to evrything very walkable

8/10

Excellent

23 Jul 2026

Gabriel

The room was cleaned and A/C working good. The only bad experience we had: we got to the hotel 25 minutes before checking in and staff told us room will be ready at 2:50 pm. the clean ladies left at 3:00 and come back at 3:30 while we still waiting from reception to give us the room. I asked why my room still wasn’t ready and receptionist said the clean ladies left for lunch, and room is not clean yet. Very disappointed experience.

8/10

Excellent

28 Jun 2026

joel

Very close to evrything. I loved it. Only problem was no hot water in the shower rm107.

Self

10/10

Exceptional

23 Jun 2026

Lisette

We had a wonderful stay! The staff was very friendly and helpful, and our room was clean and comfortable. The jacuzzi area was well organized. Guests are given a private 2-hour time slot, which you schedule at the front desk. They also have music, making it a great place to unwind.

One thing that really stood out was the excellent customer service. My husband accidentally left our passports behind when we checked out. We were very worried, but the staff found them, kept them safe, and returned them to us when we called and came back. We are very grateful for their honesty and kindness.

The location is also excellent, with everything close by, including the Malecon. Overall, we had a great experience and would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

08 May 2026

Jason

I originally only booked for a couple nights as I like TJ switch things up but ended up staying for 4 more nights …if ya need a burger Butger king is right near by !! Stay here !

Self

10/10

Exceptional

08 May 2026

Jose

Everything was wonderful, just don’t let anyone go up to your room if they are not a guest because someone passed as my “friend” while I was drunk which is my fault. He stole my cellphone.

Self

8/10

Excellent

16 Apr 2026

Thomas

Didn't eat there the a/c was a help

Friends

8/10

Excellent

04 Apr 2026

penelope

Nice property, good location but very loud at night. Room is modern and spacious. They do provide excellent earplugs! The restaurant has one table, no window or maybe a tiny one. The food is cooked on a regular kitchen counter in the room. I chose to breakfast on the malecon. Nice terrace, excellent staff

Self

10/10

Exceptional

25 Mar 2026

Joel

Excellent location

10/10

Exceptional

13 Mar 2026

Lorena

Will definitely return ♥️

Partner

10/10

Exceptional

09 Mar 2026

Diane Sharon

The staff is very nice and helpful. The rooms were very clean.the bed was comfortable. You can hear the church there is a lot of restaurants nearby decently priced. The malecon is nice and close.you get fireworks every night at 9 o’clock. there is a oxo right next to the hotel. I have stayed there for 28 days. It was a nice stay. Would go back

Friends

10/10

Exceptional

27 Feb 2026

Luis

The room was great. Super comfy and clean.

The negative reviews about this property are just wrong.

The hotel is near to everything. And the zone is super safe and tourist friendly.

10/10

Exceptional

26 Feb 2026

stuart

The hotel was great as well--- the checkin and staff.

Self

10/10

Exceptional

25 Feb 2026

Gerry

The hotel was very central!! The staff was great! They were extremely accommodating!! We’d definitely will come back next year! Only thing was missing was more furnishings in the room like a sofa.

10/10

Exceptional

20 Feb 2026

Jamie

Clean room great staff

Partner

10/10

Exceptional

20 Feb 2026

Mark

Good size room. Great friendly staff. Cleaning staff were wonderful.
It’s right in front of the main square do be prepared for activities through the day up to 11 PM.
Fantastic location close to restaurants galleries shopping and a short stroll to everything in the Romantic zone.

8/10

Excellent

19 Feb 2026

Heidi

Staff is extremely friendly. Breakfast was prepared fresh for each individual, varied daily, and was delicious. Some hot water issues- let the water run at least 5 minutes before expecting temp to increase. Clean small hotel in the heart of Romantic Zone a block off Malecon. Our room had view of brick wall and mechanical equipment running 24/7 which was annoying, but I loved hearing the church bells.

Partner

8/10

Excellent

15 Feb 2026

Robert

Very clean & attractive room. Very comfortable bed and linens. Unfortunately, there was construction work all night long nearby. Otherwise, it's a wonderful place to stay.

Partner

8/10

Excellent

13 Feb 2026

Teresa

Room was very nice and clean. Staff were very nice. Great access to the Malecón. Price for breakfast was too high, can go out to eat for cheaper better food.

Leisure Family

2/10

Poor

10 Feb 2026

Paul

No A/C for the first 4days
Sit in the chair legs are broken
No hot water
Got sick from breakfast
Poor communication
Loud build no sound proofing

If you want a quiet relaxing stay this is not the place !!

Business_and_leisure Self

4/10

Poor

09 Feb 2026

Saleh

You are not allowed to have a guest in your own hotel room, which is wild.

6/10

Pleasant

09 Feb 2026

Anna

Great location and very nice staff. However, there was no hot water for showers.

Partner

8/10

Excellent

03 Feb 2026

Patricia

Efficient, informative check-in experience.

V clean.

Bkfst = minimal offerings, no meat, no fruit

Leisure Self

10/10

Exceptional

29 Jan 2026

Debra Isobel St

The room was spotless & the staff were extremely nice & helpful. The location was perfect for us. Would absolutely stay there again.

Leisure Partner

4/10

Poor

27 Jan 2026

Debra

No hot water
TV did not work.
BUT the staff were extremely nice. If your room is facing the park, the noise at night is extremely loud. We asked to be moved to the other side and they accommodated our request which was very helpful. Great location and bare bones hotel room. But no hot water was why I gave it a poor rating.

Leisure Partner

4/10

Poor

27 Jan 2026

DAVID

no hot water. light bulbs missing. no fan in bathroom. only 1 small chair to sit in. no couch. safe did not work.

Leisure Partner

8/10

Excellent

26 Jan 2026

saba

Everything was good and clean. The location was nice, but the only issue was that the shower water was always cold. Also, if you don’t mind noise from outside, such as the nearby church and music, it should be fine. Other than that, everything was good.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Jose Manuel De

Hotel was nice and clean, good air conditioner and staff was friedly. Also I was by the malecon and had everything at walking distance. Great place

Self

4/10

Poor

02 Jan 2026

Jerry

My friend and I stayed here for 6 days. Unfortunately it was a \"never again\" type of experience for us. I would not recommend this place to anyone out of good conscience.

The positives:
- Safe and convenient location. The hotel has easy access to Centro and Zona Romantica. Oxxo and a CitiBanamex ATM are right downstairs, and there are quite a few dining options around.
- New rooms and clean sheets.

The negatives:
- The biggest problem by far was the shower, which did not have hot water for most of our stay. During the first night, the receptionist told us to just turn the knob again and let the water run for 5 minutes, but the water was still cold after 10 minutes. It got barely lukewarm after 30. Maintenance was not available at night to help with the issue. Once the maintenance guy arrived the next morning, he was able to get us warm water for a while, though it cold again in the evening. This problem persisted throughout our stay, and we complained at least half a dozen times. We discovered that warm (not hot) water was only available for short periods of time in the morning, and it would remain cold for the rest of the day. This was totally unacceptable and we told the staff as such.
- The road noise coming from Calle Juarez can be excessive. The church bell also rings every 15 mins, and on the hour through the night. Ear plugs are highly recommended for sleeping.
- The bed was firmer than a new leather couch.
- The bathroom was not very cleaned super well before che

Leisure Friends

8/10

Excellent

01 Jan 2026

Mona

Room was clean. Staff was amazing. There was no plug-in in bathroom so shaving and blow drying hair was hard. No light bulb in lamp, lighting was poor. Hotel location close to Malecon.

8/10

Excellent

21 Dec 2025

Maria

My daughter and I appreciate the clean room, we appreciate the details the personal putted in their work.

Leisure Family

6/10

Pleasant

19 Dec 2025

ABEL

The hotel is in real good location the only problem was some one went to the room even if we leave the tag for no disturf they open my lugage and the safe box

10/10

Exceptional

18 Dec 2025

Griselda

Clean

8/10

Excellent

12 Dec 2025

Allison

Be room was spacious and clean. There was no hot water at 6am.
When I told the guy at the front desk, he smiled. I’m guessing this is a normal occurrence for the property.

10/10

Exceptional

30 Nov 2025

George

Love the old vallarata charm and the view is absolutely incredible. At first i was hoping there was air conditioning, but just that little change in elevation makes it perfect, plus having a corner room gives you a view over the city to the north.

6/10

Pleasant

20 Nov 2025

Michael

Staff was great and room was nice. Downside was the nonstop noise from the plaza outside. Bells would ring every 20-30 minutes from church or wherever. I found it very difficult to sleep with all the noise. Location was really convenient for Malecon, restaurants and beach.

Leisure Self

10/10

Exceptional

20 Nov 2025

Darrell

This was a great stay. I was impressed with the location and the staff. Everyone was helpful and attentive. The room was a good quality and Olivia did a great job keeping it nice for me. I loved the roof top deck and could not believe how easy a walk it was to everything in the Centro and Romantic zone. Top quality beds by the way. The water pressure was good but the hot water was more warm than hot. However, it was not a problem. If you are super noise sensitive you might not love it, not because of any fault of the hotel or staff but because it is near the Malecon with lots of festivals and performances going on every evening, heads up, but to me it was a plus! Thanks to the staff, I would definitely stay again!

Leisure Self

10/10

Exceptional

18 Nov 2025

Stephen

Great everything; amazing stay! We are already booking our trip for next year.

Leisure Family

4/10

Poor

23 Oct 2025

Robert

Upside: clean, good AC, nice, firm bed Bad: cold shower, no nook/handrail in shower or stairwell, noisy from construction drilling, homeless in park, and busy road, noisy bathroom fan, no international TV stations, no coffee in morning as promised

Partner

10/10

Exceptional

22 Sep 2025

Alejandro

Location is prime 2 minute walk from the Malecón. Staff is super friendly and the entire hotel is very clean. It can get a bit loud because of the live music that the play outside of the hotel but it was tolerable. Overall I would recommend.

Leisure

8/10

Excellent

20 Sep 2025

Beatrice

This was a super clean facility with individual a/c in the room. Parking is difficult but walking to local shops, restaurants and boardwalk/water front is super easy! Oxxo literally next door. Beautiful well kept plaza right in front of hotel. Hot water was an issue the first day but was corrected wirhin 2 days. Make sure your breakfast is really included because it is very misleading.

Leisure Family

10/10

Exceptional

16 Sep 2025

Eduardo

Staff was very friendly, safe area, i do recommended next to the boardwalk

Leisure Family

10/10

Exceptional

15 Sep 2025

Seth

Great place would stay again!

Leisure Partner

6/10

Pleasant

09 Sep 2025

Katherine a

NO hot water for a shower NONE in the six days I was there.

10/10

Exceptional

08 Sep 2025

Kristopher

All around a good place to stay. Just limited hot water in the shower.

Leisure Partner

10/10

Exceptional

04 Sep 2025

Cristian

Everyone was really nice. Front desk Kenia was able to accommodate an early check-in. Rest of the crew was also very nice!

Leisure Family

10/10

Exceptional

03 Sep 2025

John

It was our anniversary and thw staff went out of their way to make it memorable. They ordered my flowers for me, gave us a complimentary bottle of wine, and were great overall.
Close to waterfront, restaurants, and shopping.
Dislikes......elevator was still being installed and had to go to a common area and make your own pot of coffee....would definitely stay again and highly recommend.

Leisure

4/10

Poor

19 Aug 2025

Beverely Ann

I would have loved to given a 5 star but I could not in good conscience.
Hotel clerks were very nice and sweet. The ladies who served the delicious free breakfast on the roof top were very kind and attentive. The room was so white bright and cleaned, they looked as if they had been sterilized for surgery. Hotel is ideally located.
Now here are the bad parts. I had no hot water for the 4 days I was there. The hallways felt like a sauna. I would have to wait hours to flush the tolilet unless I removed the top of the tank and filled it with water to flush it. I realized this on my second day. I had a 5th of a roll of tissue in my bathroom when I arrived. The doors to your room does not automatically shut(safety issue)Before checking out they send someone to room to check the room.I was charged $500 peso to replace a hand towel and 2 larger towels. I washed my face with soap 1st there was make residue still on my face so I washed again and wiped my face on the towels. I was told that the towels couldn't be cleaned. I was shocked ,n fairness the small towel did have a ink smudge on it. I noticed ink was on my chest and I grabbed the smaller one and wiped it off.
All I can say is that I won't return to this hotel.

Leisure Self

6/10

Pleasant

03 Aug 2025

Andrew

Excellent area to stay in , very clean. Biggest compliant is no hot water. Asked about it. They said they would phone management. Still no hot water. Asked 5 times in the 2days we stayed there for this, finally come Monday morning just decided to leave a day early. Checked into different hotel

Leisure Partner

10/10

Exceptional

24 Jul 2025

DAVID s

Great property. Good location. (Little loud)
Rooms clean. Housekeeping services excellent. Front desk nice. Early check in late check out for a fee. AC in room works great. Breakfast was awesome. Breakfast peoples are really friendly.
Only one complain. Elevator did not work.

We had a great stay.

Leisure Family

4/10

Poor

17 Jul 2025

Ray

The place was perfect but the staff was very rude and the housekeeping lady said the she put some towels and the towels wasn’t there and the manager said I have the video and he showed me the video and he said do you see she put the small towels in the towels for the floor and I asked him if she put those towels why she didn’t put the big towels and I asked the front desk man for a towels and the manager didn’t answer my question and I have to pay for the two towels the lady housekeeping never put on my room is not for the money but I feel bad because she doesn’t say that true and the manager doesn’t know what to say about it

6/10

Pleasant

16 Jul 2025

Adrian

The hotel did not have a lift service, the rooms are clean and with good finishes, the cleaning staff was very friendly, the only mishap was that the reception staff was not well trained when eating at the hotel they told me that breakfast was included and from one moment to the next it turned out that I had to pay for it, the price is affordable approximately 8 dollars per person but they must be clearer with the benefits that the hotel includes, at no time did they explain to me that the hotel had a jacuzzi I found out at the 3rd day.

Leisure Family

10/10

Exceptional

14 Jul 2025

Marissa

Clean and right on the malecon. Rooms have amazing ac, breakfast is available for a small price 10/10 recommend we loved it !
If you get the chance reserve the hot tub in the fooftop you’ll have an amazing view of the cathedral

Leisure Partner

8/10

Excellent

29 Jun 2025

javier

Super recommend this hotel. It’s not parking lot but the public transportation is great. The staff were very helpful and friendly. Thank you Cristian for your service and support.

Leisure Partner

10/10

Exceptional

14 Jun 2025

Verified traveler

Had a great stay. I recommend this place.

Self

10/10

Exceptional

14 Jun 2025

Verified traveler

Had a comfortable stay.

Self

10/10

Exceptional

13 Jun 2025

Carlos

Great staff

10/10

Exceptional

07 Jun 2025

Rosalinda

Brand new great location staff the best people ever thank you for everything

Leisure

10/10

Exceptional

06 Jun 2025

James

Fantastic Fantastic Place
Great staff
Room was amazing
Will stay there again...

Leisure Self

10/10

Exceptional

01 Jun 2025

Ajia Mae

Super clean, kind staff available 24/7 to help you.

2/10

Poor

05 Aug 2026

Marisol

Me cobraron la limpieza de una toalla una sabana y una funda! al precio que se les da la gana, haba una señora muy odiosa en la recepción, todo lo demás bien menos ella y su actitud, parece que le hace un favor a los huéspedes con recibirlos.

10/10

Exceptional

01 Aug 2026

Israel

La ubicación es muy céntrica con muchas opciones para comer, beber y entretenerse, además al lado hay un OXXO.
¡El hotel está relativamente nuevo! Reservé una habitación con un balcón vista a la ciudad y me encantó, el jacuzzi es una delicia disfrutando la vista al mar (no olvides hacer tu reserva al ingresar), la limpieza que mantienen es muy buena, pero lo mejor de todo es la calidez y el servicio del personal, la atención de Daira, Yareli, Victor y las demás personas de recepción, las camaristas y el staff en general es lo que le da el verdadero valor a este hotel, ojalá incentiven a todo este personal a mantener esa buena actitud y espíritu de servicio.

Recomendadísimo 😉

10/10

Exceptional

22 Jul 2026

Ivan

Muy lindos lugares para descansar, cercas de todo recomendable

Self

6/10

Pleasant

12 Jul 2026

David Salvador

Mi habitación estaba al lado de un transformador electrico del edificio vecino, esto puede afectar la calidad del sueño de los que se hospedan ahi.

10/10

Exceptional

06 Jul 2026

Jorge Armando

Todo excelente

Self

4/10

Poor

26 Jun 2026

MANUEL ALONSO

Demasiado ruido, imposible conciliar el sueño

Self

8/10

Excellent

16 Jun 2026

Marco A.

Las instalaciones del hotel están muy bien, la limpieza excelente. El único problema que sí considero tomar en cuenta es la intermitencia del internet. Era muy difícil mantener la red conectada tanto en mi celular como en mi computadora lo que hacía que me demorara en mi trabajo.

Self

10/10

Exceptional

03 Jun 2026

Santiago

El hotel está dentro de la plaza donde está el kiosko, ubicación inmejorable , el hotel es.ñ nuevo muy bonito y cómodo

Self

10/10

Exceptional

01 Jun 2026

Jorge Armando

Todo muy bien

Self

10/10

Exceptional

30 Apr 2026

Gloria Margarita

Un hotel confortable, personal amable y un desayuno con mucha sazon muy rico, el hotel es hermoso!

Family

10/10

Exceptional

30 Apr 2026

Andres

Pasamos una noche en este hotel y fue una experiencia muy grata, la ubicación es excelente, eso sí, puede ser un poco ruidoso, si tienes problemas para dormir quizá no sea lo ideal, eso sí, tienen sus tapones auditivos, no los probé pero según mi pareja son buenos.

Partner

10/10

Exceptional

22 Apr 2026

Gil

Céntrico, a iglesia católica, centro de ciudad, facilidad para el transporte

Partner

10/10

Exceptional

17 Apr 2026

jose angel

Habitación limpia,muy tranquilo, amabilidad del personal,ideal para descansar