Name: Hotel Pueblito Vallarta
Address: 314 Aguacate Emiliano Zapata, Puerto Vallarta, MX

10/10

Exceptional

28 Jun 2026

Brian E.

Stayed for my 76th birthday. Alondra(spelling) was so nice to us. Jose was very helpful and Ines made me a birthday Natcho plate with a mango margarita. This hotel is close to great restaurants. May not be a 5 star BUT we would definitely return.
Gracias Hotel Pueblito Vallarta ❤️❤️❤️❤️❤️

Partner

6/10

Pleasant

27 May 2026

Belinda

The room smelled mildly of sewage. The pool had a film on the surface. And there was only AC in the bedroom so the living area and kitchen were uninhabitable. There was no view like was inferred on the website. And finally, we weren’t able to open the door to the balcony. The beds were comfortable and they had an elevator so sleep was good but it was noisy and very bright.

Friends

4/10

Poor

25 May 2026

Abdul

I had pretty high expectations based on previous reviews but this property did not live up to the hype. Overall cleanliness wasn’t good at all, from the common areas a to the rooms.

It is in a good location but that’s the main benefit. Starbucks is a 5 minute walk; great restaurants are the same distance; beach is maybe 8-10 minute walk. The STAFF was really good, and I almost hate to give such a low rating because they did their jobs well, but the place is more like a hostel than a hotel.

We waited 30 minutes for breakfast that never came, and the Wi-fi is really bad.

Friends_and_family Friends

8/10

Excellent

06 May 2026

Robert

Absolutely loved the location in old town area, Santa Cruz festival was going on during our stay which made it fun and great street food. Plenty of hot water for shower, pool was nice and clean, breakfast was overpriced and the WIFI totally SUCKS or I would have given an excellent review. The suite is roomy and has everything you would need.

Partner

10/10

Exceptional

29 Apr 2026

Charles

Enjoyed lounging by the rooftop pool. Water was perfect in April. 5 star location by great restaurants and a short walk to the beach. Also very close to the bus stop for trips to the remote southern beaches.

Partner

6/10

Pleasant

21 Apr 2026

Danielle

Staff were amazing! The pool area is really nice and the location is great. We had some issues where our window into the hallway wouldn't lock, so the staff kindly moved us to a better room. Unfortunately the road noise in the new room was extremely loud and the AC above the bed kept dripping on us during the night, so we had to sleep on the pull out bed in the living room.

Partner

4/10

Poor

16 Apr 2026

Matthew

I stayed here a few years ago and it was noticeably better maintained back then. This time around, the overall experience was disappointing. The staff came across as borderline rude, and while the space was technically clean, it felt worn down and poorly cared for. We also had to repeatedly ask for basic amenities like towels and an iron, which shouldn’t be an issue. The location is solid, but that’s not enough to make up for everything else. I won’t be booking here again.

10/10

Exceptional

13 Apr 2026

Sergio

We were there for a week during spring break and had the most pleasant time. The rooms were spacious and clean, the staff was very attentive, and the location couldn't have been better. We will be back for sure!

Family_with_children

10/10

Exceptional

07 Apr 2026

Anthony

The staff were amazing—Serra (I hope I’m spelling it right) was absolutely incredible! I felt safe, the room was absolutely worth the price, and I would most definitely book again!

Friends

8/10

Excellent

06 Apr 2026

Magaly Escott

Everything was fine and close to el malecón like we wanted.

Friends

8/10

Excellent

04 Apr 2026

Trudie

The room was great but we asked for two beds and there were two beds but no bedding sheets or pillows for the second bed. It was late when we got in so made die with one bed. Unfortunate to pay extra for second bed but not be able to use it

10/10

Exceptional

30 Mar 2026

James

This was our 2nd year staying at Hotel Pueblito. We stayed in a master suite again, each one is a little different . 307 has a nice size closet but the drawer space is limited. Liked the remodel around the pool area, lots more room for all. Staff is friendly and available. The taxi stand is next door and getting to the airport was easy. This is on a busy, noisy street but inside is quiet.

Partner

6/10

Pleasant

23 Mar 2026

Jeffrey

The hotel left much to be desired. Here are some of the issues:
1. Front desk was not welcoming. The individual did not introduce himself, did not smile, did not seem caring or considerate. He was preoccupied with his phone.
2. Room security for the door was average. Knob lock, deadbolt, and metal key. Knob was not high quality.
3. Room had few amenities. The bedroom had little in the way of available plugs for chargers. Temperature control for air-conditioning lacked strong power. No soap. Toilets flush had minimal strength. Beds were comfortable and clean - best feature! Blankets were there to use if needed.
4. Dual shower knobs were average, with lack of clear temperature control. One morning shower took five minutes to sufficiently heat up.
5. Check out was strange and embarrassing. We brought the key down to the front desk, and the desk attendant, without a word, got on a walkie talkie and asked a staff member to look at our room. We waited, feeling like potential criminals. The word came back on the walkie talkie and we were cleared to leave. It was the first smile we saw from him.

6. There is another aspect which is beyond the hotel's control, and tbat is simply that the location isn't fully a clean or safe area for families. It is more a working street, ten minutes walk from the beach, as well as some nice restaurants and clubs in the Zona Romantica. Construction across the street contributed to a sense of disorder.

Partner

8/10

Excellent

22 Mar 2026

Eduarda

Clean, excellent location. Close to many great restaurants, cafes. Close to beech.

Family

2/10

Poor

19 Mar 2026

Dulce Jaimes

My wife was

8/10

Excellent

19 Mar 2026

Guillermina

The staff was exceptionally friendly and helpful, which made for a very welcoming experience. However, the room layout was not ideal—there was no closet, making it difficult to organize and store our clothes. Additionally, the space in the room was extremely limited, which may not be suitable for families or those needing more room to move comfortably. On a positive note, the taco place across the street was absolutely delicious and a definite highlight of the stay.

Partner

10/10

Exceptional

19 Mar 2026

Chimena

Poolside seating was very comfortable. Very nice that they had an elevator available and also that they were pet friendly. The staff was incredible. Surprisingly the beds were very comfortable. This is the third time we've stayed there and we would again

Partner

8/10

Excellent

18 Mar 2026

Henrique

Only 7 loungers and people think by putting a towel on them that they can claim them for the whole day even though they’re never there. Our room had 3 forks, 3 spoons and 3 knives. Asked for a balcony suite and got one but wasn’t allowed to open the doors due to hydro wires. Not new but functional. Nice staff, helpful and friendly.

10/10

Exceptional

18 Mar 2026

Carla

The rooms are so clean! The front desk staff are excellent. Great location. My favourite hotel in Puerto Vallarta.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Marcel

I spend 2 months at this hotel everything is excent. Most pf the accommodations arr on an inside court so little steet noise. I hada standard room with a kind bed the first month and a one bedroom unit kitchen living room and bedroom with 2 beds. Both super clean and homie. The roof top pool is superbe
The staff is exceptional and helpful. Special thanks to José and Diego. Love you all. I will definitely come back at hotel Pueblito Vallarta. XXX

4/10

Poor

13 Mar 2026

Friedrich

An older building but not in bad shape.
My issues were with the lack of water pressure in the sinks - the water pressure in the shower was good, but NO hot water.
The wi-fi was spotty in the evening and didn’t work at all in the morning.

Self

10/10

Exceptional

11 Mar 2026

Carla

The beds are so comfortable. Great pool. And the staff are fantastic.

Friends_and_family Family

2/10

Poor

09 Mar 2026

Erika

La alberca esta susia de las parades,,, algo nos pico en la cama a mi esposo y a mi al salir del cuarto olia a sigaro,,,

Family_with_children

2/10

Poor

05 Mar 2026

Kevin Lawrence

The place was so bad, we only stayed for two nights, checked out and got another hotel. I would really like to try to get some more money back on this hotel if you could help me out, that would be fabulous.
Bernadette

8/10

Excellent

03 Mar 2026

judith ann

No

Partner

10/10

Exceptional

03 Mar 2026

Donald L

Great location! The staff were very friendly, and the pool was quite nice. The room was well done with plenty of natural light. The curtains were thick so it blocked out the morning sun quite well. I would definitely return.

Friends

8/10

Excellent

03 Mar 2026

David Scott

While I did have to wait to check in (3pm,) the room was large and comfortable. The staff was very friendly and accommodating and the location was great. Lots of food trucks and stands in the area as well as it being only 4-5 blocks from the beach.

Self

4/10

Poor

02 Mar 2026

Tess

They first put us in a room with no window. We had to pay to up grade and got a room on the noisy street we had a saggy bed. The area around the hotel is very undesirable

Partner

6/10

Pleasant

27 Feb 2026

Jorge Alejandro

Staff was very courteous and friendly, I mean everyone was so helpful and treated us very well, specially after that unfortunate event that happened.

The hotel is in a great location, everything is within walking distance, and let’s just be honest here if you go on a vacation who wants to stay all day inside your hotel room? Not us definitely, like I said before it’s a nice hotel with all the amenities you need.
Thanks to all the staff for looking out for our safety

Partner

10/10

Exceptional

25 Feb 2026

Patrick

Quite liked this place. Great staff and a cool hotel with a bunch of character. Don’t sleep on the breakfast’s upstairs by the pool. Highly walkable location that just happens to be near a lot of the food carts. Best Birria is just around the corner. Would definitely come back and stay again.

Partner

4/10

Poor

18 Feb 2026

Kailun

beds only had a sheet to sleep in. sink wouldnt drain properly.

Friends

10/10

Exceptional

18 Feb 2026

Ronald

Friendly and helpful staff. Wonderful breakfasts

Leisure Friends

6/10

Pleasant

15 Feb 2026

Amelia Ardina

No window. But when I booked , all the rooms has window in every picture.

10/10

Exceptional

12 Feb 2026

Robyn

The hotel was lovely, the pool area is so nice. Jose at the front desk was very kind and helpful. I will be back!

Leisure Family

10/10

Exceptional

12 Feb 2026

Marcel

3 stars hôtel very nice.
rooms are very nice also most are inside a court yard so no street noise. I had for a month a standard room with a king bed extremely comfortable. 2nd month a one bedroom suite 2 dbl bed living kitchen area 1 and half bathroom. Also very clean and plaisant. Great roof top pool. The staff is extraordinary plaisant and very helpful. Love Jose at front desk. All positve plus in the heart of zona romantica. I shall be back. ENJOY.

10/10

Exceptional

11 Feb 2026

Auono

Yes the staff were really nice.

Leisure Friends

8/10

Excellent

11 Feb 2026

Wentworth Gregory

Clean room,staff

10/10

Exceptional

05 Feb 2026

Chimena

This is the second time that we have stayed here. It is a very comfortable place to stay and the location is very nice. It is pet friendly, which is a positive for us.

8/10

Excellent

02 Feb 2026

James Gordon

We really enjoyed the location and the amenities. They're simple but relatively well maintained. We were delightfully surprised by the fully functional kitchen and spacious sitting room. The fixtures were all in good working order and the level of service from the staff was great. We just adored the pool area and I spent many a happy hours taking dips in the pool and enjoying the complimentary food and coffee in the mornings

Leisure Friends

10/10

Exceptional

02 Feb 2026

Sitaia

Excellent location to the multiple bars and restaurants, front desk staff was very friendly and helpful, and the room was nice. Not the most modern but typical for the area. Most important to me was that it was very clean with small kitchenette, nice pool, and definitely a great value. Would definitely stay again.

Leisure Friends

6/10

Pleasant

02 Feb 2026

Jack

A few pesos spent on very basic things in the room would go a long way to increasing our satisfaction with our stay.

EG. hooks to hang clothes or towels in the bathroom
Sharp knife in the kitchen for cooking
Dish towel and cloth for washing and drying dishes
A towel bar for the dish towel
Light bulbs with more than 25W of power to see clearly

What is the point in having a kitchen that is only half equipped?

Also we prepaid for breakfasts only to find it was a fixed menu with little variety. Half of the time there were No plates for the toast...no butter for the toast.... no marmalade. No juice.....

We were paying as much as a regular restaurant and expect good service and more choices. The chef was not friendly or accommodating.

A few small changes would go a long way in making the guests feel more welcome and the rooms more functional.

Generally the staff were friendly and helpful. This was our second stay here and are debating whether we will return a third time.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Duane

Ghh

10/10

Exceptional

28 Jan 2026

Judy

We had a wonderful time in PV and recommend this hotel for anyone looking for a clean budget hotel in a great location. The breakfast was delicious and the pool area was always very calm and relaxing vibes. We were there with family and in total took up 6 rooms. The service was always top notch. If you’re looking for a clean, chill, low frills hotel with great service in La zona romántica, this is the one!

Leisure Family

4/10

Poor

27 Jan 2026

John

Lots of road noise. Requested a quiet room at booking. Was given a room facing a major road. Awaken every morning at 4:30 to 5 am. to the roar of trucks and busses.

Partner

8/10

Excellent

26 Jan 2026

Maxwell

The location is very good! The room is \"tired\" meaning it could definitely use a fresh coat of paint. The hotel is clean with a great outdoor pool sitting area. The breakfast is basic Mexican dishes but good. Need to have a better system with the coffee/juice as it kept running out and no one noticed.

Self

8/10

Excellent

21 Jan 2026

Laura Lee

Staff was very helpful. Kitchen was a little shy of stuff, but we just asked for items. Smoking was allowed around the pool...which wasn't great. Free coffee and water. Great location. Looked like 2 bathrooms, 1 large bedroom (2 doubles), kitchen with fridge and cooktop. separate area to watch tv. Typical cleanliness for Mexico...don't look too hard lol

Leisure Friends

10/10

Exceptional

21 Jan 2026

Hugh

Clean room. Great staff. Good central location in Romantica area.

10/10

Exceptional

20 Jan 2026

Stephen

Great spot! Excellent trip!

Leisure Self

10/10

Exceptional

20 Jan 2026

Jackie

A lovely little traditional Mexican hotel. Excellent location within walking distance to so many great restaurants and entertainment. Wonderful staff, rooms are clean, free coffee in the morning, water provided on every floor. Full fridge, cooktop and cookware provided.10 minute walk to the Malecon and Los Muertos pier. We thoroughly enjoyed our stay and will book again next time we're in Puerto Vallarta.

Leisure Partner

10/10

Exceptional

20 Jan 2026

RICHARD

Good places to eat nearby, shopping and only a few minutes walk to the beach. Fantastic service.

Friends_and_family Friends

8/10

Excellent

20 Jan 2026

Tami

The location was great. Bed was comfortable and the room was quiet. Our only window was up high and faced the hallway—which was brightly lit all night. If I hadn’t brought a sleep mask to block the light, I wouldn’t have been able to sleep. Our room without a real window made us feel like we were sleeping in a dungeon. It was OK for one night, but I’d upgrade to a room with a view next time.

Leisure Partner

6/10

Pleasant

17 Jan 2026

Todd Michael

The room has tremendous potential however there were water problems with the shower leaking into the sleeping area the door no longer lines up so there is almost a half an inch gap in two sections of the door that do not keep insects out ventilation in the suite was a problem

Leisure Self

8/10

Excellent

16 Jan 2026

Victoria

The room was clean and the bed was comfortable. The pool and patio area was enjoyable with plenty of lounges, tables and chairs. The bonus was a pool table for some fun games. The best part is the location was great!

10/10

Exceptional

15 Jan 2026

Jennifer

We have stayed here 5 or 6 times. We always have a great time.

Leisure Partner

10/10

Exceptional

15 Jan 2026

Robert Patrick

No-frills, but still very nice and comfortable. Spacious 2 rooms and 2 bathrooms. I was not impressed when first entering the hotel, but I was pleasantly surprised with how comfortable my stay was. Well worth the moderate price. Staff was very accommodating.

Leisure Friends

8/10

Excellent

14 Jan 2026

yves

Good place to stay, great breakfast and people very friendly

Leisure Self

2/10

Poor

12 Jan 2026

Shawn V

Bottom of the barrel of hotels in PV. So many issues...no soaps, wash cloths, or hand towels. No living room furniture...just an awkard day bed, no AC in the living room. No hot water, AC dripped on our heads throughout the night and LOUD! Stayed 1 night and found another hotel. Do yourself a favor and do not book this hotel!

Leisure Friends

8/10

Excellent

11 Jan 2026

William

The room was comfortable, breakfasts were good, and the location was excellent for what we wanted. It was nice having a hotel swimming pool, and it was an easy walk to the beach.

8/10

Excellent

09 Jan 2026

Derek

There are so many shops on the many streets surrounding the hotel. Staff was great. Had to get housekeeping to come back a couple of times, but that got taken of quickly. Older hotel with character but they keep it very well maintained and clean. The hot breakfast every morning was a nice touch. I would stay again

Leisure Family

4/10

Poor

07 Jan 2026

linda

We stayed for 3 days left early no refund and no rm deposit back very disappointed. I called expedia and they said they would get back no one has contacted me . I am out 400.00 and very upset. I know the room rented out after we left because I went back to check. Total rip off.

Leisure Family

8/10

Excellent

07 Jan 2026

Piotr

A nice, clean hotel with an old unique charm. Pretty good for the price. The staff is amazing, breakfasts are delicious.
Quite noisy streets around but that’s a heart of the old town of PV. It’s a colourful Mexican City. Great experience overall. Walking distance to beaches, Playa Conchas Chinas my favourite, restaurants, taco street stands all around with delicious food. We had a great time!

10/10

Exceptional

07 Jan 2026

Sebastian

Beautiful place

10/10

Exceptional

06 Jan 2026

Darlene Angie

The staff are amazing. Always smiling and so helpful. Diego always went over and above for us. The rooms are spacious and clean. The air conditioning works well. The pool is not heated and is very cold but this is refreshing on hot days. When our room was cleaned our towels were taken and didn’t get replaced but we got new ones from reception. I have stayed here a few times and would again and have recommended this to several friends. Definitely worth the price for the amenities and quality of stay.

Leisure Family

10/10

Exceptional

04 Jan 2026

Olga

Clean room, fresh towels. We stayed for holidays for two weeks, booked two rooms. But one room had windows to the street and it was noisy traffic. Every floor has filtered jag of water. Good pool, overall good experience. Close to good street food vendors and 6 blocks from the beach, thank you

6/10

Pleasant

27 Dec 2025

Victor

I think if they got a manager at this facility, it would greatly improve. Their lack of detail at this hotel is incredible. The pool tiles were literally turning green. The lawn chairs were filthy and had not been washed in what looked like years. Disgusting you wouldn't lay on them. The fake grass around the pool was also very dirty, There was trash, cigarette butts, napkins,bottle caps that never got picked up in the two weeks I was there.
The Wi-Fi was horrible bad at best, they do serve breakfast in the morning. It's 180 pesos for eggs, which is kind of expensive. And the lady cooking was not friendly at all. She Didn't even say good morning so I wasn't going to eat there.
A few of the staff were friendly, but the guys running the taco carts outside are friendlier than the hotel staff. I did like my room. It was very large had a small kitchen, two bathrooms and a little balcony. Downside, It was very bright and very loud from the street noise. I only had my room cleaned a few times and two of the times my bed felt like it had sand in it. They do allow dogs, which was great.
My experience was everybody at that hotel did as little as possible and their accommodating guest was as little as possible.
With hundreds of hotels, hostels and places to stay I think if you want to stick out from the crowd, you need the little details taken care of.

Partner

2/10

Poor

26 Dec 2025

Carmen

Do not get the breakfast. It was gross

10/10

Exceptional

19 Dec 2025

Craig

The room was clean. The staff was nice and helpful and spoke English well. The location was awesome. It was little shabby, but I didn't mind at all. Everything worked. I had a quiet room facing the courtyard. You can catch the bus across the street to the Botanical Gardens, which are lovely. I loved the churro guy a block away on the same street. I walked to the beach to swim everyday, which is a few blocks.There were tons of restaurants in walking distance. Tons of vegetarian and vegan options. Almost everyone in this neighborhood seems to speak English. There's a nice yoga studio around the corner (class was entirely in English). I ate at Jerusalem Express, Te quiero verde, Makal, all very good. I would definitely stay here again.

Leisure Self

8/10

Excellent

18 Dec 2025

Riley

Staff were wonderful and incredibly helpful and informative when asking about things to do, and food reccomendations.
Ac worked well and beds were comfy.
I will gladly stay here again.

Leisure Partner

8/10

Excellent

17 Dec 2025

Stephen Wayne

Staff were courteous and helpful.

The linens and towels were sun dried and had a wonderful fresh smell.

My suite was clean and comfortable with the amenities of home, fridge, microwave, blender, toaster, coffee maker, cooktop and utensils, and 1 1/2 baths.

Located a short walk from the Malecon, near wonderful restaurants and entertainment venues.

Authentic Mexican Breakfast available daily for a small fee and complementary coffee available when you wake each morning available in the lobby or by the pool. Bath in the sun, have an afternoon siesta by the rooftop pool, or ask for a beach towel at the front desk and head to the beach.

Located in the Romantic Zone you will experience street noise, traffic, and the flavor of Mexico outside of a cookie cutter resort.

This hotel is modestly priced, set your expectations accordingly. I enjoyed my two week stay and look forward to returning next December.

Leisure Friends

6/10

Pleasant

14 Dec 2025

Dennis

Plumbing was a problem. There was hot water for the shower, but not for the wash basin in the bathroom. Thus, no hot water for shaving. Wash basin drain was plugged up. Air conditioner was very confusing. It needs clearer instructions. Ceiling fan only worked with the light on- not good at night. The bathroom needs hooks to hang towels. There were two very nice bath towels but no place to hang them. My room, however, was quiet and clean. I didn't use the pool. It looked clean. Great little hot breakfast.

10/10

Exceptional

13 Dec 2025

Robert

Clean room. Excellent staff. Excellent location. Great pool. Definitely would stay again.

Leisure Self

10/10

Exceptional

12 Dec 2025

Natalie

This hotel exceeded my expectations. The rooftop area was a great spot to unwind, and everything was kept spotless. I appreciated the calm atmosphere and the professional service. Definitely recommended.

Leisure Friends

10/10

Exceptional

12 Dec 2025

Christopher

Excellent location and very friendly team. My room was spacious, clean, and well-maintained. Check-in was quick, and every request I had was handled efficiently. Great value for the price.

Business_and_leisure Self

2/10

Poor

12 Dec 2025

Marcel Joseph

Infestation of ticks. We were ignored and were not offered any compensation

10/10

Exceptional

06 Dec 2025

Robert

Great local hotel close to all Zona Romantica has to offer. Only advice is to avoid rooms facing the street as it can be noisy early mornings (6 am) if you are a light sleeper - but otherwise great location, staff, and value.

Leisure Friends

8/10

Excellent

05 Dec 2025

Amanda

What I liked: Such a friendly welcome and goodbye from Diego who made me feel appreciated and welcomed. The location is great for walking to the beach, a plethora choice of restaurants, shopping, comfortable mattress, actual hot water in the kitchen sink and shower, water cooler in the hallway to refill your bottle, full dishes etc., spacious room with 2 bathrooms. I was not fond of the old air conditioner that I had to manually open the vent so cold air could get out, it also looked dirty and old on the inside. However I would most certainly return.

Business_and_leisure Pet

8/10

Excellent

04 Dec 2025

Eric

Good AC, refreshing pool. Pool table was fun but was a bit wonky, balls didn't roll as expected. No room fridge and no exterior view from my room. Comfortable and quiet through the night.

Leisure Family

10/10

Exceptional

02 Dec 2025

Karla Yadira

The room was spotless. The Staff was courteous and very helpful. The place looks exactly like the picture. It's a hidden Gem. Will definitely stay there again.

Family

10/10

Exceptional

02 Dec 2025

Rosalina

I will recommend this hotel 100%

Leisure Partner

10/10

Exceptional

02 Dec 2025

Carlos

We really enjoyed our stayed at Hotel Pueblito
It is centrally located and closed to everything
Just 15 minutes from the Los Muertos beach and other amenities
Great customer service and the hotel staff maintains the room clean every day

Business_and_leisure Partner

2/10

Poor

28 Nov 2025

Doug

We had to move 3 times the first room was dirty and did not look like the pictures that were in website. We checked the ratings and all looked good. We paid for breakfast and should NOT have done so. Stag for the most part are great but we had to ask many times for things like TV, lamps, light bulbs cleaning, few towels in first room, area nexts to be renovated which they did while we were there but sorry we already saw the place. The pictures on the website was for one of the rooms on the 3rd floor but we did not see it as it was occupied. We spoke to a young woman next to ours and she said she cried for days as that’s how bad it was for them. They did get used to it and accepted it. Another couple mentioned how they were showing their kids the other side of life before they went to an all inclusive. Showing them all people do not live like them

Leisure Family

2/10

Poor

28 Nov 2025

Jose

Cockroaches!!! We had originally booked 2 nights but our flight was cancelled and, maybe a sign, we flew in the next day. It was late and we were really tired so we stayed the night. We did not sleep good at all. You go to bed and wake up to little critters crawling all over you. We checked out the next morning but did express our displeasure to the front desk. Also we had to park in front of the hotel since their garage gate was not working and you couldn’t enter the lot. if I could I would rate it at Zero stars!

Leisure Family_with_children

8/10

Excellent

26 Nov 2025

Elizabeth

I'm giving it a 4 because Luis if I'm not mistaken I think that was his name saved our VC, first the place doesn't look like in the pictures in the front lobby, second I picked up my room and the staff at the front desk gave us a box a room with no windows and no table by the bed or outlet to plug my CPAP machine, asked the front desk for help and he was very helpful and moved us to another room but then this room ac wasn't working I went back down few times and nothing was done asked him to get me a different room and he needed to ask the owner but I guess the owner didn't care about her customers! so we couldn't sleep that night!!! In the morning I booked another hotel and when I went down to let the front desk know, Luis 🤔 was covering the morning shift and right away took care of the situation, gave us a upgraded room something that could have been done the night before and saved our VC. Thank you Luis.

2/10

Poor

23 Nov 2025

Prabhjot

I will not recommend this hotel. It stinks and this hotel is catfishing customers. We checked in and checked out after few hours could not stand the smell.

Friends

8/10

Excellent

10 Nov 2025

Allan John

Place was quiet, walking distance to

8/10

Excellent

07 Nov 2025

Sofia

The staff was super friendly, and the hotel is in a good location. The rooms aren’t the cleanest but I would recommend it if you need an affordable hotel. I would stay here again

Leisure Partner

10/10

Exceptional

23 Oct 2025

Michael

A hidden gem in the heart of Puerto Vallarta! The rooftop pool was peaceful, the internet worked great for video calls, and the room was clean and cozy. Staff was always ready with a smile and suggestions. I’d definitely return!

Business Self

10/10

Exceptional

23 Oct 2025

Jorge

Muy buena opción en el centro de Puerto Vallarta. La atención del personal fue excelente, siempre dispuestos a ayudar. La conexión a internet fue estable y la habitación muy limpia y cómoda. Lo recomiendo sin dudar.

Business Self

10/10

Exceptional

23 Oct 2025

Laura

Me encantó hospedarme en este hotel. Tiene un ambiente auténtico, acogedor y con mucho encanto. Había leído comentarios sobre el agua caliente, pero comprobé que funciona perfectamente y con buena presión. El desayuno incluido estuvo delicioso cada mañana, y el área común es ideal para relajarse. Sin duda, volveré.

Business_and_leisure Family

10/10

Exceptional

23 Oct 2025

Carlos

Excelente experiencia. La ubicación es ideal, a pasos de la playa y de muchos restaurantes. La habitación estaba muy limpia y con agua caliente. Además muy cómoda y tranquila. El personal fue siempre amable y servicial. Muy recomendable.

Business_and_leisure Self

10/10

Exceptional

23 Oct 2025

Ana

Un lugar muy bonito, tranquilo, bien ubicado y recién renovado. Nos encantó la decoración mexicana y el trato cálido de todos en el hotel. Todo estuvo impecable, y el desayuno fue un excelente detalle. ¡Volveremos pronto!

Leisure Friends

8/10

Excellent

20 Oct 2025

David Scott

The staff was awesome...very friendly and helpful. The hotel overall was clean, as was my room. My room was a bit small but comfortable although there were no washclothes available. The noise from the street could be a bit loud but not overwhelming. Convenient to stores, shops, and restaurants and very walkable to the beach.

Leisure Self

10/10

Exceptional

13 Oct 2025

Christopher

What a fantastic stay. The staff here go above and beyond always friendly and willing to help. The building has real charm, and everything was kept very clean. I had a relaxing time by the pool and would recommend it to anyone.

Leisure Friends

10/10

Exceptional

13 Oct 2025

Isabella

At first, I felt a bit hesitant about making the reservation since the hotel has both positive and negative reviews. However, a friend of mine who is a frequent guest recommended it to me. Upon arrival, my perception changed for the better: while it is not a new hotel, it has a very convenient location, the staff was always attentive, I enjoyed their complimentary breakfast, and the room was comfortable, decent, and very clean. Without a doubt, I recommend this hotel and will definitely return. They also offer reliable internet service and hot water

Leisure Friends

10/10

Exceptional

13 Oct 2025

Olivia

This hotel exceeded my expectations. Check-in was smooth, and my room had everything I needed. I especially loved how peaceful the environment was — perfect for a relaxing getaway.

Business_and_leisure Self

10/10

Exceptional

09 Oct 2025

Sophia

I loved the authentic Mexican vibe of this hotel. It felt like a home away from home. The décor, and the quiet courtyard were all lovely. Every staff member we met was warm and professional. 10/10 would stay again!

Business_and_leisure Self

10/10

Exceptional

09 Oct 2025

Rose

I had an amazing experience at this hotel. The location is absolutely perfect — close to the beach, restaurants, and shops. The room was spotless, the staff was kind and helpful. I felt safe and comfortable the entire time.

Leisure Friends

10/10

Exceptional

09 Oct 2025

Daniel

Superb stay! The hotel is in a great area for walking around and exploring. The bed was comfortable, water pressure in the shower was great, and I appreciated the attention to detail in the room. Excellent value!

Business_and_leisure Self

2/10

Poor

24 Sep 2025

Quetzalli Virgina

The room had maintenance issues and there were cockroaches and bed bugs. Staff moved us to another room, but the problems continued. We left early and got our deposit back. Would not recommend due to cleanliness concerns.

Leisure Friends

8/10

Excellent

27 Aug 2025

Faith

We have gone to this hotel several times. This time we had a few problems one was not the fault of the hotel. The weather was rainy and the last night we had no electric. We did have a leak y toilet. The air conditioner cooled the bedroom but it took quite a while. Diageo did his best to solve our problems. All in all it was a good vacation. We had a tasty breakfast thank you Norma

Leisure