Name: Almar LGBT Luxury Resort
Address: Amapas #380 Col. Emiliano Zapata, Puerto Vallarta, 48380, MX

Almar LGBT Luxury Resort

Puerto Vallarta · Mexico

Amapas #380 Col. Emiliano ZapataView location

100 reviews shown

4/10

Poor

13 Jul 2026

Jorge Luis

Terrible service

Friends

8/10

Excellent

12 Jul 2026

Bryan

My husband and I had several frustrating experiences during our stay that could have easily been avoided.

The hotel advertises a 24/7 airport shuttle, but that was far from the case for us. When we arrived at the airport, we called several times and kept getting transferred to different people only to be met with apathy and no assistance. The last time we called back, we were told to contact Expedia about arranging transportation, despite the hotel advertising an airport shuttle.

What made this even more disappointing was that another nearby hotel stepped in to help when ours wouldn’t. They provided taxi vouchers for transportation to our hotel and back to the airport and even invited us to tour their property for free breakfast (all for free) with no catch. Their staff demonstrated the level of customer service we had hoped to receive from our hotel.

We were also surprised by an excessive resort fee that was not clearly disclosed when we booked our stay. In addition, the complimentary sparkling wine included with our reservation was not in our room upon arrival. We had to ask about it after two days of being there before it was finally delivered.

The hotel itself is beautiful, and the rooms are spacious, but these avoidable issues significantly affected our overall experience.

Partner

10/10

Exceptional

11 Jul 2026

David

Great experience! Spacious and clean

Friends

8/10

Excellent

07 Jul 2026

Bryan

My husband and I had several frustrating experiences during our stay that could have easily been avoided.

The hotel advertises a 24/7 airport shuttle, but that was not the case for us. When we arrived at the airport, we called several times and spoke with Yuri who kept getting transferring us around, and even hung up on us. After calling back, he told us to call Expedia for a shuttle that the hotel advertises.

What made this even more disappointing was that another hotel stepped in to help when ours wouldn’t. They gave us free taxi vouchers to our hotel and back to the airport and even invited us to check out their property. Their staff showed us the kind of customer service we wish we had received from the start.

We were also surprised with a $300 resort fee that wasn’t clearly disclosed when we booked. On top of that, the complimentary sparkling wine included with our reservation wasn’t in our room. We had to ask about it after two days before we received it.

The hotel itself is beautiful, and the rooms are spacious, but these unnecessary issues took away from our overall experience.

A big thank you to Cynthia and Sol for saving the day. Your kindness and excellent customer service are much appreciated!

Partner

10/10

Exceptional

05 Jul 2026

Aquib

Amazing hotel with easy access to beach club.

Self

8/10

Excellent

27 Jun 2026

Isaih

We stayed at Almar and thought the location and amenities were great. The staff was also incredibly friendly and accommodating, which made our stay enjoyable.

However, we were disappointed by how expensive everything was. It felt like you had to pay extra for almost every single thing, even the most basic amenities. For the price of the hotel, it would be nice if they offered an all-inclusive package or included more in the room rate.

Overall, it's a fun place to stay with a great atmosphere, but the constant extra charges really took away from the experience. We'll definitely be visiting Puerto Vallarta again, but we'll probably choose a different hotel next time because the overall cost just wasn't worth it.

Partner

6/10

Pleasant

25 Jun 2026

Alfonso

Very nice. Staff ok

4/10

Poor

22 Jun 2026

Joe

The staff was unwelcome, felt that all fees and deposit for this reason and not accepting debit card only cash make walk to ATM make me so tired on 10 hour flight to get there and Mini bar don’t touch you have wait till someone inspect the room, time share hold up on vacation like it trap, your there for vacation not set up appointment for nonsense and the spa treatment way out price, been so many countries this one ain’t good deal, so many
Restrictions drink way over price , when check in got different room and come back check in again, be careful cash mx because some stuff took 500 without me be aware to end of the trip, when left felt that didn’t ask enjoy your stay or will come back, what happen great customer service in amount there charger is gay people’s, they know we have spare income, so take money else where, will I be back yes but different hotel. My fellow gay family beware of this horrible hotel in world.

Self

8/10

Excellent

12 Jun 2026

Dan

Property was beautiful. Turn offs started at check in when they try to get you to attend an event to buy into a timeshare. Then they placed us in a room next to construction. They did move us to an upgrade for additional cost but then the upgrade A/C unit smelled like sewage. Careful with poolside area and check your bill before paying. Other than that, be prepared to be bombarded with massage and drug sellers surrounding the area.

Partner

8/10

Excellent

07 Jun 2026

Saul

Everything was great. However the spa prices are out of this world … 250 dlls for a 60 minutes massage in mexico is not reasonable, they are more expensive than in Vegas or New York

Friends

10/10

Exceptional

05 Jun 2026

Joel

Best hotel ever! The service is top notch! I definitely recommend everyone to stay here at least once.

Partner

6/10

Pleasant

04 Jun 2026

Fernando

Almar was clean and a comfortable stay for the two of us although we waited until after 6:00pm for the room to be cleaned; however, it was not friend friendly as we are used to. Don't be fooled that they allow guests for 3 hours since guests cannot use chairs, order drinks, or order food from the pool areas and you will be supervised until you vacate from eyesight. Therefore, other than entertaining in your room, it's useless for inviting friends. We were asked to leave the pool chairs with many vacant and harassed by the servers since our two friends didn't have occupancy bands and only guest bands. Therefore, we entertained at another hotel without the attitude. Finally, we were marketed with a free massage to listen to a 1-Hour sales pitch upon checking in. On vacation, really?? We don't recommend this place.

Friends

8/10

Excellent

30 May 2026

Mauricio

El servicio de algunos empleándos es muy bueno y bastante malo por otros, para ser un resort tan caro necesitan mejor servicio

Friends

8/10

Excellent

26 May 2026

Juffrey

LGBTQ friendly

Partner

10/10

Exceptional

24 May 2026

Daylon

I really enjoyed the property! I even tried extending our stay but they were completely booked for the days we wanted. The staff is super friendly and helpful. The property is also very well maintained. Would recommend!

Friends

6/10

Pleasant

22 May 2026

Jose

I think the 46 dollars charge per day for club access should be optional, Hotels is lovely, but the club is not for everyone that’s why It should be an option

Self

10/10

Exceptional

18 May 2026

Jesus

Very LGBTQ friendly. Nice place.

Partner

10/10

Exceptional

13 May 2026

William

First room was challenging, so I requested to switch. The hotel staff was great and made it happen.

Friends_and_family Friends

10/10

Exceptional

11 May 2026

Hristijan

The property is beautiful, great location, great restaurants, bars, beach. The room view was amazing. I am gold expedia member, it took

8/10

Excellent

04 May 2026

Alfonso

Resort was amazing and the staff was friendly.

Partner

10/10

Exceptional

28 Apr 2026

Larry Douglas

Great beach. Fantastic pool. Large rooms. Great environment. Only complaint was the time-share pitch at check-in and rude response if you refuse to attend.

Self

10/10

Exceptional

28 Apr 2026

Anthony

Had a nice time.

Partner

8/10

Excellent

24 Apr 2026

Ronald

We did not get into our ocean view room until 2 days into our stay. Ocean view room was booked for our 30th anniversary 8 months on advance. Pool area and hotel are beautiful but you are paying for that at this location.

Partner

10/10

Exceptional

22 Apr 2026

Ascencion

Staying at Almar LGBT Luxury Hotel was an unforgettable experience from start to finish. The atmosphere is vibrant, welcoming, and unapologetically inclusive—perfect for anyone looking to relax and truly be themselves.

The staff went above and beyond to make the stay special. Everyone was attentive, friendly, and genuinely seemed to care about creating a great experience. The rooms were modern, clean, and beautifully designed, with incredible ocean views that made waking up each morning something to look forward to.

The amenities really set this place apart. The infinity pool overlooking the ocean is stunning, and the beach club has an amazing energy—great music, delicious drinks, and a fun social vibe without ever feeling overwhelming. It’s the perfect mix of relaxation and entertainment.

Partner

10/10

Exceptional

19 Apr 2026

Alan

Francisco saved our lives after collecting our forgotten wallet near the pool.
He is a great asset to Almar - he really provided great service to every guest!

Partner

2/10

Poor

15 Apr 2026

Mark

Rude terrible staff, have to listen to a sales pitch before you can even check-in, and outright predatory lying by staff as they try and blatently double bill you. The property has also been undergoing construction for at least 5 years with constant noise and drilling while the property's attitude seems to be \"deal with it.\"

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

William

Very comfortable. Great location. Great food and nice pool

Partner

8/10

Excellent

10 Apr 2026

Francis

Other than offensively loud jungle-type music (monotonous and repetitive beats, very few with any singing), this hotel was excellent. The staff said the loud music from approx. 4-10pm daily. was because it was a holiday week
Our room was extremely comfortable with a gorgeous view from our balcony
The entire staff was extremely helpful and polite
The breakfast offerings were large and tasty. as were the lunch & dinner experiences

We hope to rerun to beautiful Puerto Vallarta on a non holiday period and again stay at the Almar Sea

Partner

8/10

Excellent

02 Apr 2026

Harris

Loved it and will be staying here again.

Self

10/10

Exceptional

01 Apr 2026

Kenneth

Great stay! Amazing staff! Andrea and Antonio were amazing! Deff would come back here

Friends_and_family Friends

6/10

Pleasant

31 Mar 2026

Dr. Shailesh

Solid 3-stars! We stayed here for a week in Mar 2026 in the Jr. Suite - the room was really nice, spacious, and clean. Housekeeping services were good!

Check-in process was long and terrible! The staff was trying to upsell all sorts of deals/packages when all we wanted was the key to our room so we could get some rest. From the check-in desk, we were directed to the Concierge desk, where more people tried to sell us more things. Very frustrating! Would have appreciated these interactions a day or two later...

The pools are great, cocktails are average (we had a bee in one of our drinks and the staff was still trying to charge us), and the food is good. If you're staying here, find your rhythm with the staff and set a daily budget to avoid huge bills.

Partner

10/10

Exceptional

30 Mar 2026

Miguel Angel

Everything was very good, the staff very friendly and helpful. The resort was very nice and the outdoors beautiful

8/10

Excellent

28 Mar 2026

Daniel

Overall friendly and efficient staff

Partner

4/10

Poor

19 Mar 2026

Simon

Known as Backstage, 2nd floor, right behind the beach club. Not a great view.

Friends_and_family Friends

6/10

Pleasant

18 Mar 2026

Nadeem

I had requested a room without connecting doors. Last time I stayed in one. The property was not full but the front desk and their manager were unwilling to help and made excuses. At these prices they need to accommodate users' requests when a note was made to this reservation 4 months in advance.

Partner

10/10

Exceptional

16 Mar 2026

Clint

We loved it so much we bought a time share of sorts great deal. Can’t wait to come back. Special thanks to Andrea and Leo.

Partner

10/10

Exceptional

12 Mar 2026

Gary

Ocean view room for sure! Huge room, great A/C, top floor CLOSE to the lobby AND roof-top breakfast. Very kind and attentive staff at EDEN where the lounge chairs and umbrellas were easily available. The infinity lap pool was enormous! swim-up bar, cabanas, service service service -- VERY White Lotus!!!
But in particular, the Housekeeping team was the star of this show. THANK YOU Almar Resort - the online advertising and photos do not do you justice!!

Partner

8/10

Excellent

12 Mar 2026

paul

Overall the resort was great. It was very clean, the staff were very pleasant and the gym and other facilities were fantastic. We were disappointed with our view but we blame this on Expedia - the listing said it was a \"bay view\" and it was the side of another building. On the Almar site it does say \"no view\" but we didn't see that until after we booked because we went through Expedia. It is a very loud hotel - the beach club plays loud music from 12pm - 7pm but that was ok with us because most days we were at it. Unfortunately, it was also loud due to construction of their new spa right below our unit. On our last night we complained to the front desk because they were still drilling concrete at 9 pm with no plans to stop. They did offer to move us rooms, which we did, however it was only 2 floors up and was just as noisy. It would have been appreciated after enduring all that noise for the week, if they had move us to the tower to escape it, especially given the hotel was quite empty. (the week after the cartel incident)

Partner

4/10

Poor

08 Mar 2026

Amber Sherise

The staff were not very helpful. And there were many extra charges that I didn’t get back even though the staff said we would get our money back after checking out. (A deposit fee on top of a reservation fee)

Partner

4/10

Poor

06 Mar 2026

Portia

The hotel was under significant construction for the entire duration of our stay. From around 10am until approximately 8pm there were jackhammers and loud construction noise throughout the property, which made it very difficult to relax or enjoy the hotel.

During our stay the elevator was temporarily out of service, which meant guests had to walk up several flights of stairs to access different parts of the property, including the beach. On some occasions the usual stair access was closed, which meant guests had to pass through areas of the building that were clearly part of the construction zone, with debris and broken materials on the ground.

The hotel was also quite empty during our stay, yet when we asked about moving rooms we were told it would cost an additional $75 per night.

To be fair, we did not specifically check for construction notices before booking. However, after the issue came up we looked on the hotel’s website and could not find any clear notice explaining that the property was undergoing major construction or that key facilities might be temporarily unavailable.

The staff themselves were friendly and helpful and were clearly doing their best, so this is not a criticism of them. However, the property in its current condition does not offer the experience most guests would reasonably expect when booking a hotel stay.

Friends

6/10

Pleasant

05 Mar 2026

Mitchell

The hotel resort fee is way to much. Couldn’t get a chair on the beach 2 days we were here. The area with people trying to sell you something right in front of the hotel should be looked at. The hotel construction was ok.

2/10

Poor

02 Mar 2026

Robert

Zero accommodation to cancel notwithstanding impossibility to travel because of cartel situation and travel advisories. Not even basic responsiveness to messages

Self

10/10

Exceptional

28 Feb 2026

Raul

Wouldn’t definitely go back again!!! The staff there were incredible!!!

Friends

6/10

Pleasant

26 Feb 2026

Vladimir

The resort was well kept and beautiful, room was spacious, clean and cleaned daily.

For the price point food was average, service at pool and beach club was poor, couldn’t help but notice that we didn’t fit into the crowd as it was not diverse. We felt constantly ignored while others around us got repeated service. Bed was uncomfortable and sunken. The room was advertised with jacuzzi but after asking 3 consecutive days in a row for the jacuzzi to be turned on we gave up. Limited beach chairs and umbrellas are reserved for guests while the majority are sold to non-guests.

Overall stay was ok but would not stay here again or recommend it to anyone we know.

Partner

10/10

Exceptional

24 Feb 2026

Mitchell

Staff here is great - incredibly hard working and attentive! We enjoyed the location, breakfast, and pool options.

Friends_and_family Friends

8/10

Excellent

20 Feb 2026

Michael

It’s a beautiful pool. Hot tub was closed for part of the time. The room was nice but I requested a view and the view was an alley. The big problem
Was the cost. I ate there in the rooftop once. But even coffee was expensive. It shouldn’t be so expensive. The elevators do not work well and you must keep pushing the buttons to work

2/10

Poor

20 Feb 2026

Aiden Mahmoud

Room was noisy, lights turn on in the middle of the night, and crawling noises from the ceiling.
Amenities for massage

10/10

Exceptional

17 Feb 2026

Scott

Amazing staff and amazing property

8/10

Excellent

14 Feb 2026

Jade

It took forever for the check in and check out time ! The staff are more on the profit than the welfare of the guests . Over rated hotel .

Leisure Self

2/10

Poor

05 Feb 2026

Jeff

Room view was terrible there was an electricity pole right in front of my eyes and my can view was a roof top and below was staff running trash, And concierge was disrespectful and threatening.

Partner

8/10

Excellent

04 Feb 2026

Joshua

Great vibe for fun. A bit too much on sales tactics. Room was clean but dated.

Partner

8/10

Excellent

04 Feb 2026

Jeffery

Resort was great, clean room, great service, great pool.
But get ready for extremely loud music from 11am to 11pm. It was overwhelming after the first day.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Marcos

Clean room and friendly staff. Will stay again

Leisure Friends

8/10

Excellent

02 Feb 2026

Tyler

Friendly staff and nice amenities. Only minor complaints are sand in the room and one of the elevators were broken. Overall, a nice stay!

Friends_and_family Friends

10/10

Exceptional

29 Jan 2026

Dontay

Love, Love, Love Almar 5 star!!!!

10/10

Exceptional

29 Jan 2026

Harutyun John

Definitely worth, but hard if u have guests over! which i get for safety reasons

Leisure Friends

4/10

Poor

28 Jan 2026

Scott

Room was next to construction and front desk did nothing about it. Said they stopped construction but it continued the next day.

Partner

10/10

Exceptional

28 Jan 2026

Dillon

Great service and staff. Good mix of quiet and fun. Walking distance to pretty much everything in the romantic district of PV

Leisure Partner

10/10

Exceptional

26 Jan 2026

Brian

Amazing hotel, very nice rooms and great amenities. This was my second time and I will definitely come back again.

Partner

10/10

Exceptional

22 Jan 2026

johnnie

Great service, amenities and very convenient to preferred venues.

Leisure Friends

10/10

Exceptional

07 Jan 2026

John

Staff was very professional. The room was clean and comfortable. Resort amenities and events were enjoyable. I’ll definitely stay at Almar again on a future visit to PV.

Leisure Partner

8/10

Excellent

28 Dec 2025

Sean

Great room and service from the cleaning ladies. The Eden Pool is lovely and it’s a nice perk having access to the beach club. Service down there is very slow - much better at the Eden Pool. Food is decent for resort food. Beware of how much drinks cost though. The pricing is pretty outrageous for average drinks. It’s a good location at the end of the beach and walkable to the romantic zone and gay scene. This was a one and done for us. You’re better off renting a condo in town.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Evelio

Excellent

10/10

Exceptional

25 Dec 2025

Michael

Amazing resort, very clean and well maintained. The staff was incredibly kind

10/10

Exceptional

23 Dec 2025

William

Everything was great. Rooms were cleaned everyday and the staff was superb. If the goal was to make you feel warm and invited the succeed beyond expectations.

Leisure Friends

10/10

Exceptional

17 Dec 2025

Stephen Mark

The staff is wonderful. The service is excellent. Second time here this year. Loved it!

Leisure Partner

2/10

Poor

10 Dec 2025

Derek

Lots of construction noise, impossible to sleep or relax during the day, did not get the room that I originally booked. I paid for a more expensive room, had a travel delay and notified the hotel but they still didn’t have the room available I booked

Leisure Partner

8/10

Excellent

03 Dec 2025

Melquiades

Nice place staff is really nice as well. My AC broke so they had to move me to a different unit. The new units door lock stopped working so I had to wait for someone to try to fix it. Yes these things were very annoying, but the staff was nice in the process. They did compensate a little bit on my dining bill and was able to get an extra later check out. The Eden pool staff were really nice and made the visit more enjoyable.

8/10

Excellent

01 Dec 2025

PRESLEY

I had a great stay overall, excellent service, relaxing atmosphere, and enjoyable amenities. The only drawback was some nearby construction that caused minor inconvenience. Despite that, I’d still recommend this resort and would return, ideally with a quieter room next time.

Leisure Self

8/10

Excellent

21 Nov 2025

Benjohn

Clean room, great view

Friends_and_family Friends

10/10

Exceptional

14 Nov 2025

Trent

Very nice

Leisure Self

6/10

Pleasant

12 Nov 2025

Raymundo

Staff Not great, specially in the Pool upstairs. My room was not great we even had to change 3 times because of the noise.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Ronald

Was supposed to have a partial ocean view. But couldn’t see anything other than plants on the patio and the top of the floor below

Leisure

2/10

Poor

07 Nov 2025

Kyle

Our room was exactly as pictured, which was an obvious plus. Unfortunately neither the resort nor Expedia warned us of the EXTREMELY LOUD construction that was going on from 830-630 daily, making our room basically unusable. Expedia blames the hotel, the hotel blames Expedia, no one takes initiative or offers any real solutions other than “why didn’t you complain sooner?” … maybe instead of waiting for a complaint, offer something up front at check in?

Leisure Friends

10/10

Exceptional

05 Nov 2025

Nestor

Clean room beach view

Business_and_leisure Friends

10/10

Exceptional

04 Nov 2025

Carlos

The staff, the service, the views, everything was amazing.

Leisure Friends

8/10

Excellent

04 Nov 2025

Jon

Beautiful hotel, Beautiful beach, spotless room, cons: have to go to bar for ice in room and under staffed on floor 10 restaurant.

Leisure Partner

10/10

Exceptional

04 Nov 2025

Christian

Amenities are great. Mantamar Pool Parties, Mantamar Beach Access/Lounge Chairs, Eden Pool, Top Bar breakfast are all great.

Only complaint is the construction every day at the Mantamar Tower. Loud, noisy, drilling early in the morning and throughout the day.... Impossible to sleeep in, nap or rest after long days and long nights.

Leisure Friends

10/10

Exceptional

02 Nov 2025

Daniel John Villarreal

Stayed here twice and have had great experience. Clean, nice location and fantastic pool.

Leisure Partner

10/10

Exceptional

29 Oct 2025

Darren

Had a wonderful time!

Partner

6/10

Pleasant

28 Oct 2025

Matthew

Construction was going on the entire time and jackhammers were the sounds of the day… everything else was good

Leisure Family

6/10

Pleasant

28 Oct 2025

Joe

The toilet broke twice, the resort is noisy, and I would not stay there again.

Leisure Friends

8/10

Excellent

23 Oct 2025

Antonio

I had a great time and will definitely visit again. The only thing to complain about is the retractable roof over the Eden Bar. It needs to be replaced, we were constantly dodging raindrops coming through holes and where the roof didn't completely closed.

Leisure Friends

10/10

Exceptional

23 Oct 2025

tordak

Staff were extremely nice and very helpful the property was very clean and it’s felt like home

Partner

10/10

Exceptional

21 Oct 2025

Pete

Great experience

Leisure Partner

8/10

Excellent

21 Oct 2025

Douglas M

The beach view was great, staff was nice and friendly.

Leisure Friends

10/10

Exceptional

21 Oct 2025

Alain

Beautiful property
Great staff
Great experience

Leisure Partner

10/10

Exceptional

19 Oct 2025

Kelvin

Great view. Wonderful pool. Staff friendly and helpful. Room was enormous.

Leisure

8/10

Excellent

17 Oct 2025

Andrea Jean

This resort was very quiet. I felt safe. It was in a good location. It was at a time when it was low occupancy. The food was good at this resort. I think it would’ve been nice if they allowed freshwater and coffee in their lobby. We requested ice in our room, even went down to the front desk and we were told they would bring it up. We never received it. When I’m making my own drink in my room that I have to pay for I like ice in my drink. The outdoor pool was beautiful and very clean. The view from my room was awesome and the beach was very nice.

Leisure Family

10/10

Exceptional

15 Oct 2025

Mark Jr D

Another great stay in Almar, great hotel, hot pools, fun shows, great food, and walkable to many restaurants, bars and nog but clubs.

Leisure Friends

10/10

Exceptional

13 Oct 2025

Raul A

Clean room

Leisure Partner

6/10

Pleasant

06 Oct 2025

John

Views are very nice but as soon as Sunday rolled around wait staff got lazy and service dipped? I was the only one at rooftop terrace restaurant and I couldn't get my waiter to come over and see if I needed anything else? He didn't get a tip and I was very pissed off!

10/10

Exceptional

29 Sep 2025

Keith

Fantastic!

10/10

Exceptional

21 Sep 2025

Evelio Alejandro Cardenas

Amazing trip 🙌

Business_and_leisure Partner

10/10

Exceptional

17 Sep 2025

Ryan

Good service and wonderful location

Leisure Self

2/10

Poor

09 Sep 2025

David

They put us in a room that was under construction and was terribly noisy and unable to sleep during the day at all,

They tried moving us to a different room which was small and dirty and they're not at all what we paid for!

10/10

Exceptional

07 Sep 2025

Ronald

Amazing staff, looking forward to coming again.

Leisure Friends

2/10

Poor

25 Aug 2025

Mark

Here’s a **condensed version under 1500 characters** that keeps the sharp tone and frustration intact:

---

This stay was a huge disappointment, made worse by an unaccommodating and dismissive GM who clearly knew about ongoing AC problems. From day one, the AC in my Luxury Suite kept shutting off, leaving the room hot and uncomfortable. Halfway through my stay, it failed completely. Maintenance couldn’t fix it, so I was moved next door for the night, with promises it would be repaired by morning. It wasn’t.

When I asked for a second key—since my friend and I were stuck between two rooms—I was told the GM refused. When I spoke with him, instead of showing concern, he interrogated me as though I was doing something dishonest. Insulting doesn’t begin to describe it.

When a real HVAC tech finally arrived, he admitted the resort already knew the unit had a leak and that management simply “tops it off” with freon instead of fixing it. He even guaranteed it would fail again. Yet the GM lied to my face, claiming the room hadn’t had an issue in months. His “solution” was to downgrade me to a much smaller Jr. Suite and act like it was a favor. When I asked for fair accommodation, he dismissed me and offered a laughable \$50 bar credit for four nights. To top it off, we were forced to move our own luggage without any help.

In total, I lost nearly six hours of vacation to this fiasco. I was lied to, treated with suspicion, and insulted with a token gesture instead of fair treatment.

Leisure Partner

10/10

Exceptional

19 Aug 2025

Nicholas

Everything was perfect

8/10

Excellent

14 Aug 2025

Jose

Food 7/10 bed 9/10 . Amenities from Expedia as a platinum member I get a bottle of champagne but I always arrive to my room and I have to ask for it for several times .

Leisure Self