Name: Maxwell Collection Romantic Zone
Address: 466 Insurgentes Alta Vista, Puerto Vallarta, MX

10/10

Exceptional

08 Jul 2026

Ricardo

Great location with friendly staff.

Partner

8/10

Excellent

05 Jul 2026

Abel

The room was very nice and had nice views. There was a lot of street noise though. Also would have liked a better description of the room as it would pertain to the floor level and bedrooms. Great location and very attentive staff! Very accommodating!

Family

10/10

Exceptional

02 Jul 2026

Roger

Love this property for the location, the security, the room itself, the views, the rooftop pool, and the helpfulness of the concierge.

Partner

10/10

Exceptional

30 Jun 2026

Tirna

Nicest pool in the area !

Friends

10/10

Exceptional

24 Jun 2026

James

Wonder property.

8/10

Excellent

16 Jun 2026

YOHANNA

I liked this over all , just some minor issues allot insects in the house , covers need to be cleaned, it’s close to everything

Family

4/10

Poor

08 Jun 2026

Rafael

Very disappointing.
If sleeping in uncomfortable heat at night is a DEAL BREAKER for you, stay away from this property.
Issue is: this is not a mere technical problem that needed repair, but rather a predetermined AC temperature range that gets chosen for you by the unit owners or the building manager and was never overwritten in spite of multiple complaints.
I spent five nights here 31-May to June 5th, 2026.

The apartment itself was attractive and well-located, although not to the standard of other Maxwell properties in PV. But my experience was significantly impacted by the air conditioning. During my stay the temperature in the unit never dropped below 24°C (75°F), despite multiple complaints and repeated assurances that the issue would be fixed. A fan was provided on the second day, but it was not an adequate substitute for properly functioning air conditioning.

As someone who values a cool sleeping environment, especially during the heat of early June, I found it difficult to sleep comfortably throughout the stay. What was most frustrating was not the problem itself, but that it remained unresolved despite several promises that it would be addressed.

Family

10/10

Exceptional

01 Jun 2026

Avonne

Friendly concierges, beautiful condo, pool area perfect!

Friends

8/10

Excellent

25 May 2026

Alejandro

The place was exactly as described, very clean, located in a safe area, and the service was excellent. However, I wish the hot water had been working or that the issue had been fixed after I reported it. Also, we were a group of four, and there was only one bed with no sofa bed available, despite the listing allowing reservations for up to four guests.

Friends

10/10

Exceptional

12 May 2026

Passionae

Clean room

10/10

Exceptional

08 May 2026

sheila

We loved our stay at the Maxwell
The view from our apartment was stunning floor to ceiling windows ocean view. The condo was very spacious. Kitchen was well equipped and even a full size washer dryer.
The pool was breathtaking with 360 degree view of Puerto Vallarta. Pool service was great best Guacamole Yummie.
The location of the Maxwell is walking distance to shops, bars, restaurants and the Malećon.
Great stay

Partner

10/10

Exceptional

22 Apr 2026

Victor Ernesto Aguilera

Everything was incredible! The cleanliness, the decor, the amenities, the service staff, the views, the rooftop bar and pool were amazing, the location was perfect and close to everything we needed.

Partner

10/10

Exceptional

08 Apr 2026

Richard

Amazing views from our balcony. Rooftop pool was even better. Great customer service and attention to detail. Pool area was a highlight. Very good gym in the building too!

Partner

10/10

Exceptional

02 Apr 2026

Bobby

Pictures need to be updated for property but still great.

4/10

Poor

31 Mar 2026

Glen D

The road noise was terrible. You could not enjoy sitting out on the patio

Partner

10/10

Exceptional

24 Mar 2026

Dale

This is an awesome place to stay in old town/romantic district!
The rooms are beautiful and the view is spectacular! The rooftop pool and bar is a great way to relax and enjoy the view.
We will book this one again!

Friends

8/10

Excellent

20 Mar 2026

Trevor

Pool wont let you bring anything up not even water. Way to strict on that type of stuff. Room was awesome and great location. Floors a little dirty but overall great hotel. The pool is amazing but 25 dollar drinks arent

Friends

8/10

Excellent

20 Mar 2026

Ernest

The host was willing to accommodate an early check in around noon or so even though the property was available. If you’re in the hospitality industry, you need to be flexible & accommodating. The property is beautiful, especially the pool… just be aware check in is from 4-8pm no exceptions whatsoever lol

Friends_and_family Friends

10/10

Exceptional

19 Mar 2026

Henry

The pool and price for the stay was exceptional

Leisure Partner

2/10

Poor

12 Mar 2026

Filippo

The staff is not friendly

8/10

Excellent

05 Mar 2026

Robert

It was a difficult time with the cartel bombings right in front of the property.
That being said, there wasn't a cohesive plan by management for anything. In fact management wasn't present during the whole incident.
There was no one in charge that was skilled or versed on how to maintain the guests .
Perhaps management should consider a \"what if\" plan in times of crisis

10/10

Exceptional

26 Feb 2026

Sandra

The entire staff at the pool were amazing. So attentive and thank you, Alex, for the \"special\" margarita recommendation.

Partner

10/10

Exceptional

11 Feb 2026

JOHN

Extremely clean and attractive! Beautiful pool.

10/10

Exceptional

31 Jan 2026

Michael

immaculate apartment with phenomenal views

Leisure Partner

10/10

Exceptional

27 Jan 2026

Eric

Great condo and pool. Bar staff was very attentive. A little odd layout of elevators and such, but got used to it.

6/10

Pleasant

21 Jan 2026

Reece

The location is great and the view is great. Rooms are pretty spacious however the cleanness is not good. My sheets were all stained and smelly and I found bugs in my bed and I have a picture. There’s no reception and you’ve to wait for your host to bring the key

Leisure Friends

10/10

Exceptional

16 Jan 2026

Andrew

Beautiful property! The staff was amazing and everything was in walking distance. Will definitely stay here again!

Leisure Partner

8/10

Excellent

20 Dec 2025

Andree-Anne

Very nice room and pool but very noisy night and Day + cross the street to exit the hôtel is pretty dangerous.

Friends_and_family Family

6/10

Pleasant

20 Dec 2025

Yulia

The place is very nice, we stayed 1 night out of the 5 we had booked. We had a power outage which meant no water, no light, no elevator and no pool. Staff were very nice and accommodating, when we requested to move out they kindly approved our request. Location is right in the middle of Zona romantica with many restaurants and bars in close proximity. If you are looking for a condo with high end living vibes this is the place.

Leisure Family

2/10

Poor

18 Dec 2025

Felipe

Power went out for full day no elevator nothing was working or water

10/10

Exceptional

13 Dec 2025

Melissa

This place is amazing honestly I can’t say a single bad thing it was above and beyond expectations. Nicest pool ever! Yes it’s not a traditional hotel so there’s elevators like in a condo building and the reception is outside, but the hosts are there to greet you and show you around the place and they’re extremely nice. My 13yo and I stayed here for 4 days and it was paradise. Would definitely return.

Leisure Family

6/10

Pleasant

28 Nov 2025

Varun

Beautiful

10/10

Exceptional

28 Nov 2025

kendra

My overall stay at this facility was a very good experience. The residence was clean and walkable to the main Zona Romantica area with all the great restaurants. I wouldn’t recommend for kids. My favorite part was the pool and view and the staff at the pool was amazing. Ulysses was our waiter during our pool stay and he’s great. I had trouble with trying to actually call the facility before my trip though and that was frustrating as only email or text was available and I wanted to speak to a real person. I didn’t understand until my arrival that this wasn’t a hotel and they don’t have a front desk person available 24/7 to help with any issues that may arise. Even though thankfully there weren’t any for me and my stay was excellent I would hate to be in a position where I can’t call for help in the middle of the night should I have a problem or question. Staff was amazing and the pool view is breathtaking.

Leisure Family

10/10

Exceptional

15 Nov 2025

Lorena

Everything was great about this property. Good location within walking distance to many sights, restaurants, grocery stores, shopping and the beach. Condo was beautiful, clean and everything you need is already on site. Pool has the best view around. Staff was always friendly and helpful. Would highly recommend.

Leisure Family

10/10

Exceptional

14 Nov 2025

Molly

Beautiful apartment and great pool! Completely recommend this place. Comfortable beds, great shower, and great design! The only problem was the main door lock was broken so I kept having to go thru a side door and the blinds over it were kind of hard to maneuver.

10/10

Exceptional

13 Nov 2025

Hector

Rooms are beautiful, hotel is incredible. Staff are pretty much amazing. The layout of this hotel is kinda confusing and the consierge system can be confusing as well. The pool is outstanding.

Partner

8/10

Excellent

04 Nov 2025

Shawna

Property was awesome. Staff from both Maxwell’s and the SOHO were friendly and attentive. Room was clean, beds were comfortable and the view was great from the pool and our balcony.
We had some issues with our lock mechanism for one of our doors and our Conceirge got it sorted.
The gym was incredible, clean, A/C and not busy.
Only negatives would be that the elevators seemed to end up out of order often at this property, once leaving us to walk up the several flights of stairs with our groceries.

Another thing that was minor bit of note was that the pool area has a bar and restaurant which was lovely but also meant we couldn’t have our own water bottles/containers up there. The service up there was awesome and we enjoyed our time up there but would maybe have spent more time there if we didn’t feel like we had to pay to be there.
The other minor thing is that the Conceirge contact was via SMS and I only had data via e-SIM very minor but something to note

All in all a great experience. We would absolutely stay at this property again. The amenities and the location were well worth it. And Maxwell collection seems to be a well oiled machine with lots of options.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Krista T.

Big rooms, clean, they have everything

Leisure Partner

10/10

Exceptional

23 Sep 2025

Crane

The staff was great and very responsive. The pool is fantastic and the staff is attentive and extremely friendly. Highly recommend!!

10/10

Exceptional

17 Sep 2025

Felix

SOHO PV is a beautifully located just steps away from the hustle and

10/10

Exceptional

07 Sep 2025

Erik refugio Hernandez

Everything was great, the condo had an amazing view and the pool has a breathtaking view, I loved it

Leisure Partner

10/10

Exceptional

30 Aug 2025

janice

Staff was readily available

Leisure Partner

10/10

Exceptional

12 Aug 2025

Emily

Comfy beds and spacious apartment!

Leisure Family

10/10

Exceptional

01 Aug 2025

Daiana S

It’s a beautiful property, top notch w gorgeous views, located in the center of town yet on the hills. Mauricio was my concierge and he was on top of everything. Fortunately nothing was needed but he checked in daily. Strongly recommended. Pool was perfect with breathing views of the old town… beach was 7-10 min away. Thank you for the perfect gateway!

Leisure

6/10

Pleasant

31 Jul 2025

Thomas

Very nice building. The unit we stayed in was beautiful and we'll furnished. The owners care about how the unit shows. The checkin process is awkward waiting for someone to get us, the parking is difficult and getting around the place Can be challenging at first with the elevators. Drawback was not being able to bring own drinks to the pool. The pool bar prices are ridiculous Ly high for Mexico.

10/10

Exceptional

30 Jul 2025

Raul

Like the price and how close to dining option and shops. Did not like the checking in process, it took a little long and the front desk did not know who i was supposed to contact to get my key

Leisure Family_with_children

10/10

Exceptional

21 Jul 2025

Mark

The property and staff were great. Two complaints, the elevator to my unit never worked during my stay and the pool area was amazing but the staff wouldn’t allow you to bring outside bottle water into pool area.

Leisure Partner

10/10

Exceptional

14 Jul 2025

Andrew Tae

Great place.

10/10

Exceptional

10 Jul 2025

Vespaan

Great choice for Puerto Vallarta

Great property within walking distance of the Zona Romantica

Friends_and_family Friends

10/10

Exceptional

08 Jul 2025

Lorena Liseth Ramos

So beautiful and so close to everything!

Leisure Family_with_children

10/10

Exceptional

09 Jun 2025

Melissa

This pool is world class!! I've never seen a larger rooftop pool with the most epic views. Our room also had an amazing view. We had spectacular sunsets and a firework show every night. We loved the room too. It was modern but very comfortable. The bed was comfy and a ton of space. There was street noise when we went on the balcony, but we were prepared and brought our speaker.

It was extremely walkable since there is a staircase on the right that leads to a sidewalk. We felt very safe. We walked almost everywhere, but Ubers were great for longer distances.

Leisure Family

10/10

Exceptional

24 May 2025

Hector

We couldn't have asked for a better stay. Condo had everything we hoped for. The view was amazing and everything is close by. However, the parking situation and the multiple elevators is very irritating.

Leisure Partner

10/10

Exceptional

20 May 2025

Molly

Really nice stay. The room was fantastic. Had everything we wanted/needed. Incredible view and responsiveness from hosts. The pool was so beautiful I could have spent the whole time up there but the only downside was you couldn’t bring your own snacks/drinks. You had to buy from their bar and it was expensive for what it was and they made my drink wrong twice. The food was fine, not great

Leisure Partner

10/10

Exceptional

19 May 2025

Rosalie

Rooftop pool was gorgeous! Rooms were nice!

Leisure Partner

10/10

Exceptional

12 May 2025

Alonte

We love SOHO and love how hospital the staff is when we come into town. Thank you for everything, you guys are impeccable. Ciao!

10/10

Exceptional

02 May 2025

Maria

Great place concierge team very professional and friendly. Would definitely recommend and come back to this property. Everyone at the property is very helpful and polite. Drinks at the pool are excellent! Only recommendation would be to have someone at the Main Street available to guide to the parking structure besides that everything was great!

Business_and_leisure Family

10/10

Exceptional

30 Apr 2025

Dionte

Everything was perfect

Leisure Partner

10/10

Exceptional

30 Apr 2025

Paulina

10/10 experience

Fantastic high end managed apartments in the most happening area of Puerto Vallarta. The rooftop pool is incredible, staff wonderful and very accommodating, available to answer questions over WhatsApp all the time. Very comfortable bed, incredible views from the terrace and fast WiFi. I loved it so much that I ended up changing plans and extending the stay by a couple of extra days. Thanks so much!

Partner

8/10

Excellent

30 Apr 2025

Gabriel Robert

The property itself is absolutely beautiful with the infinity pool on the roof overlooking the mountains in the back and the ocean in the front with the city all around. The unit was very large and well kept with beautiful furniture and finishings. The location was very close to everything in the Romantik Zone with a simple 10-15 minute walk. The Ubers were VERY cheap though if you don't want to walk.

Unfortunately, if you like to walk everywhere, the street you must cross to get anywhere was VERY busy. This was difficult to leave the property and made it very loud to sit on the balconies or even inside the front of the property due to how busy the road was.

Overall, the stay was wonderful!

Leisure Partner

10/10

Exceptional

29 Apr 2025

Billy

Amazing location, great concierge services (they go above and beyond expectations)

Will definitely recommend!

Partner

10/10

Exceptional

26 Apr 2025

Yan

Je crois que le service à la clientèle pourrait être amélioré
Et qu’il y a vraiment un problème avec les ascenseurs dans cette propriété à part ça tout était parfait malgré tout nous y retournerons. Merci beaucoup.

Partner

8/10

Excellent

25 Apr 2025

Valentina

The property was beautiful..the location was perfect, and Carlos did a fabulous job checking us in. He was very attentive and I’d give him a 5 star rating. There was a gentleman at the concierge named Eddy that I thought was very unprofessional and rude. I brought 2 Canadian friends that now live permanently in Puerto Vallarta to show them how beautiful the building was. They had no intention of staying longer than perhaps 1 hr. We were about to board the elevator when another concierge person asked that they sign in. I apologized since I completely forgot and we returned back to the front counter. My friends filled out the visitor sheet and then this Eddy person interrupted the conversation and said that they needed to leave their residence identification at the counter. My friends replied that they didn’t feel safe enough to leave their identification ….but offered that the concierge could take a picture of it. This person Eddy became rude and extremely unprofessional and started asking what country my friends were from. He was very aggressive with them which was TOTALLY unnecessary. I understand the rules but because of Eddys actions your concierge team did not even offer to photocopy their ID., which in your RULES is allowed. Sadly my friends chose not to visit my rental a because they weren’t allowed and secondly because this man was rude and quite aggressive with them. People like Eddy prevented me from giving you a 5 star rating. :(

Leisure Family

8/10

Excellent

25 Apr 2025

Renee

This property speaks for itself in terms of location and beauty. The accordion doors to the balcony, the rooftop pool, the generous sized bedroom and bath, all make for a wonderful place to stay.
A couple of feedback notes the balcony doors do not seal completely, and therefore are not soundproof. Being located on a major road means if you are sleeping in the front room, it is very loud. In the unit we stayed in (and not all are the same) we found the beds too firm for comfort and woke up with sore backs and hips. I have stayed in a different unit in the past and while the road noise was consistent the previous beds were significantly more comfortable. A simple mattress pad would help.

Leisure Friends

6/10

Pleasant

22 Apr 2025

KALVIN

The room had a very cheap iron and ironing board it burned a hole in my shirt.

Business_and_leisure Partner

10/10

Exceptional

22 Apr 2025

Elijah

10/10 honestly. The staff was so nice, everyone working at the pool was so nice. Everything I was expecting and more.

10/10

Exceptional

21 Apr 2025

Daniel

Fantastic living space. The gym was great, the pool was great, but the patio views were my favourite part.

Leisure Partner

10/10

Exceptional

20 Apr 2025

Arnold

Friendly and attentive staff. Rooms and grounds are kept very clean.

Leisure Partner

2/10

Poor

15 Apr 2025

garrett

when I showed up the elevator was broken I was on the ninth floor, also the water was out, so there were no showers and no working toilets in the whole building, the lady that checked me in it was very nice very helpful and got me a full refund.

Leisure Partner

10/10

Exceptional

14 Apr 2025

Kathleen

The rooftop pool was the highlight of our PV visit - we could've spent our entire vacation there. The property is on a busy street but we managed to get around on foot very well - location is central to lots of things around. There was some construction noise from the buildings nearby when we were out on the terrace but that's city living! Maxwell Staff was exceptional throughout. The Pool Bar staff was awesome. (The Valet/Front Desk staff could use some customer service help.) We'll definitely be back and stay here again!

Leisure Partner

10/10

Exceptional

12 Apr 2025

David Alan

It was a great hotel to stay at. No regrets!

4/10

Poor

10 Apr 2025

Kari Ann Sharkey de Arantes

The SoHo house seems to rented out thru Maxwell Residences. The concierge service thru Maxwell House was excellent but there was the worst service at the SoHo House. We were told to drink our whole bottle of water we brought up to the pool or they would not give us a towel. This comes the day after we spent $300 on our pool bill. We didn’t realise they only wanted us to buy their a van Water, which is fine if that is the policy, but they were very very rude about it. The last day the elevators were broken. No one bothered to try and help us with our bags down eight flights of steps, didn’t tell the cab driver that was waiting in the lobby that the elevators were down and we were at a different place. Everyone just looked at us and was rude and offered no help.

Leisure Family

8/10

Excellent

10 Apr 2025

Jeffrey Thomas

We stayed in a corner unit on 7th floor. The unit was spotless, modern and provided everything needed. The rooftop infinite pool and bar setup on the 15th floor is world class with spectacular views looking over Zona Romantica and the ocean with a great wait staff. Plenty of sun or shade options around the pool. Can’t imagine a nicer rooftop setup anywhere! Easy walking distance to many restaurants, bars, shops and beach. The only negative is that road noise was so loud it made it impossible to relax and enjoy time on the beautiful patio outside our unit. Amazingly, road noise was almost non-existent around the rooftop pool and bar 8 stories above our unit. Our Concierge was very attentive and willing to help with anything needed.

Leisure Partner

10/10

Exceptional

27 Mar 2025

JaKeith B.

The hotel and staff were excellent. The location is in walking distance to shops, restaurants and the beach. I will be staying here again.

Leisure Friends

10/10

Exceptional

21 Mar 2025

Troy

The pool area was awesome. Service was great view was spectacular.