Name: Pinnacle Resorts 220
Address: Pulpito # 220, Colonia Amapas, -, Puerto Vallarta, 48399, MX

10/10

Exceptional

08 Jul 2026

Charles

Excellent location and accommodations.

Family

10/10

Exceptional

09 May 2026

George

Very nice staff. Very efficient. Great room

Partner

10/10

Exceptional

04 May 2026

Alejandro

Best pool and pool service in PV

Friends

10/10

Exceptional

30 Mar 2026

Michael

Centrally located for most of things i enjoyed while visiting. Safe area friendly staff.

Friends

10/10

Exceptional

26 Mar 2026

jorge

Great apartment very comfortable nice ocean view

Friends

10/10

Exceptional

14 Mar 2026

Thomas

The room, the view and the location can’t be beat! Wonderful property with a gorgeous rooftop pool bar. Super friendly staff! Would definitely stay here again.

Partner

10/10

Exceptional

08 Mar 2026

Christopher Lionel

Amazing service and communication was outstanding when planning a surprise birthday week. Rooms are very spacious and clean with their own washer and dryer. The roof top pool has amazing views of the ocean and sunsets. Highly recommend this resort

Partner

10/10

Exceptional

01 Mar 2026

Brian

The place was great!

6/10

Pleasant

16 Feb 2026

Jacklyn

Room was great. We were split from our family in different buildings and were secretly charged over 100 dollars to use the pool and their hotels for 2 hours. The staff never told us about the charge until we went to leave.

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Richard

Great rooms and staff 👌

Leisure Self

10/10

Exceptional

05 Feb 2026

Gregg

Our stay at Pinnacle 220 was extraordinary from the moment we checked in to the moment we checked out. We had excellent service from the calf of the roof garden, our housekeeper and the reception desk. Any questions or concerns was handed promptly and with our satisfaction. Already making plans to come back next year. Thank you for a wonderful time.

Leisure Family

10/10

Exceptional

03 Feb 2026

Karla

The room was spotless. The room was cleaned to perfection. The front staff were friendly and helpful. The Skybar and pool were amazing.

Leisure Partner

10/10

Exceptional

07 Jan 2026

Lester

great location. large rooms

Leisure Self

10/10

Exceptional

28 Dec 2025

Donald

The 2 bedroom condo was very nicely done and perfect space to relax and comfortable. the balcony was great for early morning coffee and late night relaxing. The best part was the staff and the rooftop pool. Fantastic views and the food service from there was very good. will be returning soon.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Jeff

Very clean facility, beautiful property, friendly and helpful staff. Great location.

Leisure

10/10

Exceptional

06 Dec 2025

Jillian and David

Great staff ! Excellent location and fun times at the pool .
Enjoyed being close to everything in Zona , but then a bit quieter for time around pool
Lots of great restaurants close by and the Palms Cabernet shows are a must

Partner

10/10

Exceptional

02 Dec 2025

Roger

As always, Pinnacle felt like our home away from home.

Partner

10/10

Exceptional

01 Dec 2025

Daniel

Staff was great!

Leisure Partner

10/10

Exceptional

18 Nov 2025

Barbara

Amazing room and so very comfortable. Loved our stay and wish we could’ve stayed there another week.

Partner

10/10

Exceptional

17 Nov 2025

Misty

Loved the rooftop pool and our server Alex. The view was amazing from our room. Loved the walk ability to all the stores and restaurants.

Leisure Family

10/10

Exceptional

05 Nov 2025

Zacarias

Incredible location and beautiful views!

Partner

10/10

Exceptional

02 Nov 2025

Cleo

The room was immaculate. Very close to all the restaurants and the beach. Uber is always very close by.

Partner

10/10

Exceptional

26 Oct 2025

Timothy

The poolside was amazing! The food was great and the staff made the experience better than expected.

Leisure Partner

10/10

Exceptional

10 Oct 2025

Jeremy Paul

I have stayed many times at various units in Pinnacle 220.
It is always a pleasure with great staff and any help when needed.
Close to everything in the Romantic Zone.
You can easily walk the Malecón from just below Pinnacles to the downtown plaza with many great restaurants close by. A beautiful place to enjoy Puerto Vallarta. The rooftop pool has a view of Vallarta and the beautiful sunsets.

Leisure Friends

8/10

Excellent

04 Oct 2025

David

Clean and great staff, only downside was that the air conditioning in kitchen/living room did not cool very well and it dripped water on the desk each night and we had to wipe up water every morning. Other than that great place to stay, great location and close to a lot of shopping and restaurants. Bars and clubs were not too far away and it was very walkable.

Leisure Family

10/10

Exceptional

30 Sep 2025

Miguel

Well, decorated, nice furniture's apartment...
The pool was amazing, crystal clear water, great view from the infinity pool, a lot of space to hang out in the rooftop patio. Bartender were great

Partner

2/10

Poor

29 Sep 2025

Spencer

Great pool and near the beautiful romantic zone, however the pool bar staff (one individual in particular) is dishonest and scammed my group of friends as well as another group (we didn’t know) staying there. Really put a damper on our vacation.

Leisure Family

10/10

Exceptional

13 Sep 2025

Michael

Great room, highly recommended. The entire facility was great! The staff was very friendly.

Leisure Partner

8/10

Excellent

08 Sep 2025

Brigette

Would have liked to have a tv in bedroom

Leisure Partner

10/10

Exceptional

24 Aug 2025

DEVON

Wonderful Stay. Would stay again

Leisure Family

8/10

Excellent

13 Aug 2025

Qumber

Check-in and Check-out was a breeze and they were very accommodating. The grocery service (although a tad pricy) was well worth it since we had an infant and a toddler with us. Having a stocked fridge with snacks, fruit, and milk for the baby made life so easy on travel days.

The roof-top pool was amazing for the kids as well as us.

The room had plenty of space for all 4 of us and the little outdoor space was great to hang out a bit and/or let the girls dry off post pool.

The entire property was calm and clean.

Major key was the hill tram that allowed for easy access down to the beach front/boardwalk area.

We would stay here again in a jiffy!

Leisure Family

10/10

Exceptional

30 Jul 2025

Scott

The roof top pool is great with beautiful views of the bay and the mountains. The staff are very nice and helpful. The rooms are comfortable with a great balcony to enjoy. The only drawback are the staff in the office; they are pretentious, ignorant, unwelcoming, and otherwise difficult to work with.

Leisure Family

6/10

Pleasant

29 Jul 2025

Debra

I loved the pool, but the window to one bedroom had a thin shade that did not keep out the light from the courtyard - all night. Had to put towels over the window. Also was disapointed in the porch, it was not a balcony like I thought I was renting but an ugly porch that was too hot to even sit outside. Also, there was an outrageous charge for an extra bed that was squeezed in the dinning room, I wont stay here again. The location was awesome- walked to beach, just super overpriced. Also bartender was rude at the pool, and there wasnt anyone else there.

8/10

Excellent

19 Jul 2025

CHARLES

That 2 bed loft style apartment was very nice. Spacious. They didnt have one with the ocean view. But it came equipped with everything like an airbnb. No guest after 11 to 7. Unless you add them to the room. No more than 4 people on a room total. For it to be so big you would think that wouldnt be an issue. It came fully furnished with washer dryer utensils stove grill on the patio. A full apartment. That can only have 4 people assigned to the room.
The pool was beautiful. This is not a 21 and up place. That shrimp burrito was great! Thanks Alexis for the recommendation. It wasnt too far walking to the beach/ pier. It was over all a great place ro stay. Several restsraunts in walking distance. If you want outside breakfast.

10/10

Exceptional

12 Jul 2025

Mikiyah

Love this property and staff it was great and amazing place!

Leisure Family

8/10

Excellent

25 Jun 2025

James

We had issues checking in. We provided US passport cards, but the receptionist did not accept them because they do not have signatures. According to Pinnacle this is a requirement for all guests. After talking to the manager they ended up accepting our passport cards combined with drivers license.

Leisure Family

10/10

Exceptional

26 May 2025

mons

Amazing property.
Bar was expensive, but you got real alcohol.
Service was great.
Felt very safe.
Beautiful rooftop.
Very clean.

Leisure Partner

10/10

Exceptional

13 May 2025

Staci Fonseca

Wonderful location.

Leisure Partner

8/10

Excellent

05 May 2025

Michael

Great rooftop pool but expensive

Leisure Partner

10/10

Exceptional

26 Apr 2025

Viktoriya

Great place

Leisure Friends

8/10

Excellent

23 Apr 2025

David

The Hotel is well located. Has a nice pool area and great staff.
The room was clean and comfy but we were mountain view second floor next to the road…..very noisy!!
The shower was big but had zero water pressure.
That being said we had a nice time but don’t book mountain view,

10/10

Exceptional

23 Apr 2025

robert

Perfect location

Leisure Partner

10/10

Exceptional

21 Apr 2025

Jennifer

This place was amazing! Super easy and efficient check-in. The upstairs pool area was to die for and the room itself was absolutely dreamy for our 20 year anniversary! We left Costa Sur hotel because it was disgusting and at the last minute booked Pinnacle 220 and it was such a treat. I was ready to buy a property there!! Wonderful job to all the staff we encountered from front desk to wait staff to security. You will not be disappointed! Location to beach and fun, safe nightlife as well. FIVE STARS!!

Leisure Partner

10/10

Exceptional

20 Apr 2025

Daryl

The property was well maintained. The staff was very helpful and friendly. The location is ideal for walking to nearby attractions. The only downside was the unit that I stayed in was adjacent to a main road, which was very loud.

Leisure Friends

10/10

Exceptional

18 Apr 2025

Nelson

Welcoming and Clean. Mountain side is very noisy with a main highway directly below. If you are sensitive to noise the Mountain View will not be for you.

Leisure Friends

10/10

Exceptional

17 Apr 2025

Mari

Loved the condo, food and rooftop pool

Leisure Partner

10/10

Exceptional

05 Apr 2025

Andrea

Amazing stay!

We loved this property. We all loved the rooftop pool and bar which had amazing service. They were friendly and tolerant of our kids and the location can’t be beat.

Friends_and_family Family

10/10

Exceptional

26 Mar 2025

Michael

Everything we needed was there and perfect. Enjoyed the staff very much and local area was safe, quiet and most of all relaxing

Leisure Family

6/10

Pleasant

26 Mar 2025

Jennifer

There was no tv in the bedroom and the front desk staff was rude. They are highly protective of towels and did not believe us when we said we never received any beach towels. All extras are very overpriced but the property itself was clean and the rooms were spacious.

Leisure Partner

8/10

Excellent

25 Mar 2025

Wendell

Beautiful room very noisy

Check-in was fine staff and especially our housekeeper was very very nice.

Unfortunately, our room was right over a busy highway and it was extremely noisy and we actually could not sit out there cause it was just that noisy.

If I had known this I would not have gotten this room. I would’ve requested one on the other side of the building

Partner

10/10

Exceptional

22 Mar 2025

Nathan

Very nice place. I would definitely stay again. Located up a pretty large hill but they provide a tram car free of charge. It was wonderful. Zero complaints.

Leisure Family

2/10

Poor

05 Mar 2025

Verified traveler

Be aware of the townhouses!

The room we were given was atrocious and did not look like the photos on the site/app whatsoever. The descriptions did not represent the room in the slightest.

We stayed in a townhouse on “loft level” and which after checking in proved to be below ground and had 100% view of a concrete wall. We had almost zero natural
Light and had to have lights on at all times of the day. It was musty and depressing. Not at all how you want to feel in Mexico. After multiple calls and complaints with the front desk we were moved to a different unit days later but at a very hefty price that doubled the costs of the stay. The new unit was beautiful with a full ocean view but we paid an extremely high amount for it as we were desperate to have a nice stay. Overall for the price we paid in total for the stay it was not worth it at all. So over priced and the hotel made us feel guilty for wanting to change. Be very aware of the town houses!

Friends_and_family Friends

10/10

Exceptional

15 Feb 2025

Ramon

Very good place to spend your vacations!

My stay at this property was fantastic, we had no setbacks. The service was very good, the people very friendly and helpful at all times. We felt very comfortable and happy in this place. We would come back again; although I think it is a bit expensive; I would love it even more if it was a bit more affordable... I loved this Place!

Friends_and_family Family

10/10

Exceptional

12 Feb 2025

John

Excellent location next to funicular with easy access to the old town without the crowds or noise. Amazing rooftop pool with views of PV. Well furnished apartment with fridge, stove, utensils, cutlery and unit also had washer /dryer and deck had BbQ

Leisure Self

8/10

Excellent

10 Feb 2025

Alan

Overall, a nice place to stay in PV

Overall, a very nice day. Everything was very clean. The pool area was outstanding. Probably one of the best I’ve ever seen. I do wish they would provide some coffee and some bottled water for the room. Especially since you’re not supposed to drink the tapwater. It’s a little bit of a nuisance to have to trudge up the hill from the beach area or you can ride the funicular, which unfortunately broke down with us on it. That was not a very pleasant experience, and we wondered if we were gonna be spending the night on it since there’s no reasonable method of escape. I would definitely stay here again as the overall experience was positive.

Friends_and_family Friends

10/10

Exceptional

07 Feb 2025

William

Great location & nice to have a kitchen and sitting area in the room. There was only 1 source of drinkable water in the room (refrigerator dispenser) and it was broken for our entire stay. The lighting in both bathrooms was very dim also. Overall a decent value & great location

Leisure Friends

4/10

Poor

29 Jan 2025

mark

We took a penthouse for 17 days as we were there a year ago but first floor and poor view. This hotel is next to a highway making the veranda on half the building unusable with the noise. Further the air conditioning blows right on the bed and ended up. With a cold from this. Nice staff great location but not a luxury or upgraded stay. Will not return having spent $5000 on this noisy cold penthouse . Everyone was talking about the highway issue that starts at 6:00 am. Nice quality but sad circumstances. GREAT CREW

Leisure Family

10/10

Exceptional

19 Jan 2025

LACY

Birthday Stay

Pinnacle Resort 220 was an enjoyable and relaxing experience. When we arrived Ramon assisted us into the correct lobby area to check in and was very helpful throughout our stay. The front desk staff were friendly and welcoming. I seen reviews complaining about the wrist bands but honestly it didn’t even bother us. Only thing I didn’t enjoy about wearing it was people knowing where we were staying. The rooftop pool area is beautiful and the bar staff were awesome. Loved the happy hour. Enjoyed waking up early watching the sunrise in the morning. The suite is clean and offers a lot of amenities during your stay and the washer and dryer with laundry detergent is a plus ! Wish that coffee would’ve been included, but no biggie going to the store which is right around the corner. Location is perfect and I would definitely stay here again. Thank you Pinnacle Resorts for making my birthday experience special.

Partner

10/10

Exceptional

19 Jan 2025

Suzanne

Amazing rooftop pool. Comfortable bed. Great location near funicular! Only drawback was highway noise in Mountain View apartment. Loved it!

Leisure Partner

6/10

Pleasant

04 Jan 2025

Mark

Expectation; communication lacking

Fell for the bait and switch for a better room. The first room offered was on the 2nd floor had no “partial ocean view” as advertised. Could only get a better room by paying significantly more. Which we did because we were so disappointed with the first room. Also, ignore the Hotels.com noise around VIP properties and any status. You aren’t going to get any of those “perks” here. I’m surprised we got the bottle of wine. Which was not very good anyway. The upgrade they say you can get (IF AVAILABLE) is hooey. Didn’t I just pay for the upgrade that should have been free?

The room that we paid extra for was on a higher floor and had very good views. The unit was quite nice. It was cleaned daily by very good and efficient staff

The place itself is nice. The power only went out once and only for about an hour. The rooftop pool is terrific. We used to order drinks and food all day by the pool, but they have doubled the price for everything. I would be curious to know if that business move made them more money or not as it appeared we weren’t the only guests not ordering food and beverages as opposed to our last visit a couple years prior.

The staff is very friendly and helpful. They are the stars of the show despite management’s poor decision making.

The location of the property is ideal and convenient to local restaurants and shopping.

Will explore other properties in the future as there a lot of options.

Friends_and_family Friends

10/10

Exceptional

29 Dec 2024

Pamela Kay

My family really enjoyed our Christmas week stay. The living space was very roomy, and beautiful. Loved the washer and dryer! The roof top pool was very nice. The neighborhood was quiet, and the nearby funicular really helped with those up hill climbs. We also saw whales in Banderas Bay from our balcony. We would definitely recommend this place to anyone interested.

Leisure Family

8/10

Excellent

26 Dec 2024

Shaurat

The property was very convenient. It was clean and well kept. Rooftop pool was fantastic!

10/10

Exceptional

18 Dec 2024

caesar

Room 201 is well has well furnished, well equipped kitchen, functioning appliances including washer and dryer.
There's a grocery nearby, but not too many restaurants nearby to choose from, unless you walk down the stairs or use the vernacular (using the stairs is actually a good thing) to where all the shops and restaurants are. It was fun.

10/10

Exceptional

13 Dec 2024

Joseph

The room was very clean and comfortable with an amazing view. We even had a washer and dryer.

Leisure Partner

10/10

Exceptional

11 Dec 2024

Jaime

Always a great place to crash. Very nice pool and bar area

10/10

Exceptional

05 Dec 2024

Gary

Beautiful property close to the beach with great amenities.

Leisure Friends

10/10

Exceptional

26 Oct 2024

Saul

A bit too expensive

I enjoyed my stay but the unit lacked hot water and i had to report it twice. Also the shower handle was broken

2/10

Poor

20 Sep 2024

Elisa Therese

I chose to stay in this hotel due to its amenities & proximity to the beach. My family enjoyed our stay here but I am disappointed with the billing since I am charged $40 for a “missing” blow dryer which was not there in the first place. This is the first time that this has ever happened in all our years of international travel. I felt & still feel taken advantaged of. This incident accuses my family & I of stealing which is heartbreaking because we have never done that as the hotel personnel implied. I will not recommend this facility because of this experience alone.

Leisure Family

10/10

Exceptional

12 Sep 2024

Ernest

Great customer service and in great condition

Leisure Friends

10/10

Exceptional

06 Sep 2024

Leo

Everything was great. Only thing was a smell in the bathroom toilet. Everything else was wondering

Friends_and_family Friends

10/10

Exceptional

04 Sep 2024

Abigail Acevedo

Everyone was great, the place was clean and great communication from staff

10/10

Exceptional

22 Aug 2024

David N

The place was excellent, check in was a breeze, amenities were great. Would definitely stay here again.

Leisure Friends

10/10

Exceptional

17 Aug 2024

Lawrence

Great location

10/10

Exceptional

17 Aug 2024

Salvador Verdin

Nicely set up condos, well equipped and in a very good location.

Leisure Family

10/10

Exceptional

01 Aug 2024

Jericho

Overall great property. Great location. Easy check in and check out. No complaints. AC IN HOTEL WERE ICE COLD AND I couldn’t be happier with that heat. Thanks

Leisure Partner

6/10

Pleasant

27 Jul 2024

Mariaelena

We have stayed here several times but since our last stay, 2 hotels were built right in front of our property blocking more than half our view. We paid premium dollar for OCEAN FRONT but this was more ocean edge or corner.

The counter also had tiny ants that weren’t noticeable until you left something white on the dark brown counter, then you could see tons of them. Parking was an issue because someone was always in the spot that corresponds to our unit. When we parked in another vacant spot we were told we could not park there. I explained if you can’t provide me a specific spot I’m going to park wherever is convenient.

The first day they came to clean the room. We said we were leaving and asked if they could come back in an hour. They never returned. The following day we left in the morning, and came back at midnight to find our room had not been cleaned that day either. We speak fluent Spanish, so there was no misunderstanding, but they said somehow they were under the impression we would call when we wanted our room clean. It was a VERY frustrating experience. We won’t stay here again.

Leisure Family

10/10

Exceptional

21 Jul 2024

Albert

Great location with attentive staff. Pool staff were on it. Rooms were clean and views were spectacular. I would Definitely stay here again.

Leisure Self

10/10

Exceptional

19 Jul 2024

maria

We like the privacy and calmness!

Leisure Family_with_children

10/10

Exceptional

19 Jul 2024

Lynn

Well-situated in the Romantic Zone. Well maintained and friendly staff throughout.

Leisure Self

2/10

Poor

23 Jun 2024

Timothy

I wouldn't recommend this place to anyone.

10/10

Exceptional

16 Jun 2024

Pedman

Great location. Close to the beach, pier and the boardwalk. Restaurants nearby are great. Hotel is fancy and in great condition. Rooftop bar is a must check.

10/10

Exceptional

03 Jun 2024

charles

Excellent property and spotless room. Loved the pool at the roof and close walk to the beach. This is our fourth time staying here and we will be back!

Leisure Pet

8/10

Excellent

04 May 2024

Sharon

Room was lovely met our needs . Pool fabulous but it had a lot of rules . Could not bring your own refreshments or food . At a condo I would have thought I could . The walk is exhausting even with the little funicular up the steep part . Staff were always friendly and accommodating as best as they could . Check in was in a separate building, from the pinnacle I was staying at . Over all we did enjoy our stay . Glad we had a car .

Leisure Family

10/10

Exceptional

29 Apr 2024

Achilles

great staff, nice property, wonderful location.

Leisure Self

6/10

Pleasant

27 Apr 2024

Aaron

Avoid If you want a rest.

Gaps between the windows very loud.
Working next to the bedroom also loud.
Smoke alarm broken again loud over 24 hours to fix.
Hotel room next to me used as storage.

Business

8/10

Excellent

14 Apr 2024

James

The only downside to this property is the shared roof space that anyone can use, it’s a popular meeting spot so it was always full with no seating for the pool even though we were staying there. Property is very nice and updated with a friendly and attentive staff. I wouldn’t hesitate staying here again

Leisure Family_with_children

6/10

Pleasant

02 Apr 2024

Todd

Ive stayed here before. It's gone down hill. A\C doesn't work. Our room was incredibly noisy.

Leisure Partner

8/10

Excellent

28 Feb 2024

donald

Beautiful room with great view

Leisure Partner

10/10

Exceptional

28 Feb 2024

Michael

The staff were friendly and the location to the Romantic Zone was excellent.

Leisure Partner

8/10

Excellent

20 Feb 2024

Susan

Rooftop was perfect

Leisure Friends

2/10

Poor

02 Feb 2024

Orlando

The trip turn out to be very disappointing. Not to put the total blame on Pinnacle, but using their VIP service it got intercepted by a time share scan artist. They need to protect their customers a little better at the airport. Also I order a few things for the room and no one responded to the request. The next responses was for the transfer and mini bar service. Needless to say when I check in they had both request, so I paid double. The mini bar and the original request. Mexico is just full of scam artist, be very cautious when visiting.

Leisure Friends

10/10

Exceptional

31 Jan 2024

mark

This is a and amazing modern condo in a cop location immaculately kept with five star service by all the staff a shout out goes to the front desk clerk who actually got a hold of the taxi cab that I left my phone in who is trying to hack it, and they convinced him to bring it back. We’ve already booked next year.

Leisure Partner

10/10

Exceptional

29 Jan 2024

Maria Aurora

Nice people great service , Daniel Escamilla was one of the person who really helped us out an make our vacations more enjoyable guiding us through our stay in the resort and making sure everyone was able to provide the best for us, house kipper, taxis when we needed to go places and always with a great attitude. Thank you

Leisure

4/10

Poor

29 Jan 2024

Tony

Getting tired

The property is getting tired. Cracked tiles in the shower and both the pool towels and the room towels are ripped, stained and old.

Partner

10/10

Exceptional

15 Jan 2024

Robert

Great place to say

It is a great place to stay. Beautiful views and nice updated rooms. Great internet service. Comfortable bed.

Self

10/10

Exceptional

09 Jan 2024

Kristopher

Incredible property and staff!!

Partner

10/10

Exceptional

08 Jan 2024

Verified traveler

Great place. I would not recommend using the VIP transportation from the airport to the Pinnacle. They were 2 hours late and no chargers were removed. We took a taxi back for half the cost and on time. The place was great otherwise.
Highly recommend staying here.

Friends_and_family Family

10/10

Exceptional

27 Dec 2023

Alejandro

La piscina nos encanto, agua caliente, esta de 10

Leisure Partner

8/10

Excellent

24 Dec 2023

Michael

Nice place, good amenities

It’s a nice property located on top of the hill. The apartment was well equipped with a full kitchen and the utensils you want/need.

Had a full gym and rooftop pool too, which is nice.

Friends_and_family Family

10/10

Exceptional

23 Dec 2023

Cory

We’ve stayed at Pinnacle before and will continue to return. The location is excellent for the beach and exploring Zona Romantica. The staff is consistently friendly and helpful.

Leisure Partner