Emperador Vallarta Beachfront Hotel and Suites

Mexico , Puerto Vallarta
PUERTO VALLARTA, Amapas Numero 114 Col Emiliano Zapata
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100 reviews shown

2/10

Poor

24 Jun 2026

Richard

Didn’t enjoy it at all went to a different hotel after 2 days

Self

10/10

Exceptional

21 Jun 2026

Richard

The staff was very helpful and the property very clean. The room is no frills but the water was hot, the internet fast, and the bed very comfortable. Excellent location as well.

Self

8/10

Excellent

20 Jun 2026

Susana

El aire acondicionado muy ruidoso

10/10

Exceptional

20 Jun 2026

Rhonda

When I visit Puerto Vallarta this is my favorite place to stay! I have never had a bad experience during my stays the staff are amazing and the location to access the beach is perfect.

Partner

4/10

Poor

17 Jun 2026

Sara

Noooooo Pooool! 😞
Not for families more like couples.

No parking if you take a car.

Family_with_children

8/10

Excellent

06 Jun 2026

Leonardo C

Lo único que hace falta en ese hotel es que pongan agua para los huéspedes en el lobby para poder obtener para los cuartos y microondas por si se necesita algo por todo lo demás excelente

Family_with_children

10/10

Exceptional

01 Jun 2026

Linda

Great location. Friendly and helpful staff. Very clean rooms and they even gave us a free upgrade to an ocean view room. The only challenge was the inconsistent rules that the attached Beach Club (Si Senor) kept changing from day to day. We were initially told that we would have free access to beach chairs as hotel guests and that was true for the first two days. After that we were told a different requirement everyday by the Beach Club waiters ranging from no access to required food/drink purchase to minimum speed of $50USD per person. We didn’t mind buying menu items, but it contradicted the free access that was noted in the reservation and by the hotel staff. Otherwise I’d recommend this hotel for adult travellers who want a great central location and affordable accommodations that are clean and comfortable.

Partner

6/10

Pleasant

01 Jun 2026

Juan

The AC was not laud it was super laud I didn’t sleep

Partner

10/10

Exceptional

30 May 2026

COLIN

No pool just a small hot tub thing with water that was neither hot or cold.

We had beach view which was very nice. Out door kitchenette and sitting area.

Room was big with two distinct areas.

Sparsely decorated.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Dana

Its my favorite place to stay

4/10

Poor

28 May 2026

Larry

Hotel is very dated from the '60's in its heyday. Needs serious updating. A/C terrible, almost useless. (it's compressor is in corner of outside balcony so you can't use balcony as it ads greatly to the heat! ) Room what wide open balcony when we arrived, and so it took over a day just to cool the room down. Even frig was turned off. 1st nite of sleep was rough, (and I was there end of May, I can image what it must be like in August. I come from S FL, so I know heat!) Balcony has kitchenette, with dishware, coffeemaker, but that's it. No coffee, no dish soap, no towels, nothing. Hotel has NO ice machines. Rooms are clean, but toilet is 6\" from building support, so getting by it to get into shower could be a chore for larger, bigger people. Building only has one (1) elevator, so during day you battle for it against housekeepers. Plus is was out of commission for 2 days during our stay. PIx and description on HOTEL.com DOES NOT live up at all the reservation. (Shame on them, and I use them several times a year). Location is great, and right on beach, but use of chairs and separate restaurant becomes a challenge. (in fact, beach chair area took advantage when it came for bill there. \"ah, the gringo's, lets see what we can get outta them!\") Have been to PV before, will go back, love the area, and the people there are usually great, but this hotel, forgetaboutit!

Partner

10/10

Exceptional

28 May 2026

Hermelinda

Everyone was very nice and helpful

Family

10/10

Exceptional

26 May 2026

ERIC

I’ve stayed here many times and it is always a pleasure. The hotel is on the beach and is so centrally located in the romantic zone. Walkable to everything plenty of food, bars and shopping.

I didn’t plan on being able to check in when I arrive. It was 11 AM but the room was available and they got me to my room early, which was awesome.

Definitely a great value!

Self

10/10

Exceptional

26 May 2026

Mauricio

The cleaning staff was super friendly. Beach view was stunning, super clean rooms. A/C was a little loud but worked. Location, location, location

Self

10/10

Exceptional

23 May 2026

Alejandra

Room was clean and had all amenities. Walking distance to beach, restaurants, pharmacies. Staff was very kind and respectful.

Self

10/10

Exceptional

23 May 2026

Allen

Stayed there many (8) many times - moderate but very clean. Great location.

Friends

10/10

Exceptional

18 May 2026

Steve

Very friendly staff!! Definitely will stay again

Self

10/10

Exceptional

18 May 2026

Suzanne

No complaints!!! The view is everything!

Partner

2/10

Poor

17 May 2026

Roberto

Ran out of water

Self

10/10

Exceptional

16 May 2026

PERRIE BROWN

Great location helpful staff.

Self

10/10

Exceptional

05 May 2026

Douglas

Also love this property very close to everything

10/10

Exceptional

03 May 2026

Irma

Had no no view to the beach the AC was perfect. Excellent but the elevator needs some adjustments is not working properly. The sensors on the door almost knocked us down twice and I have an artificial knee so that does not help. !!
There was no no ice available at the hotel we needed to go down to the restaurant Si Señor
PS most of all no hairdryer on a crazy humidity 99 100% we need a hairdryer other than that the staff was excellent. The front desk was awesome. We had a great time. Would like to come back but we do need ice in the rooms so we could have some cold drinks.

Partner

10/10

Exceptional

24 Apr 2026

Douglas

I love the location and staff .

Self

6/10

Pleasant

23 Apr 2026

Charles

The hotel is older, but convenient to many places and near the beach. It may not be fancy but with the price in today’s world! I’d stay again.

Self

10/10

Exceptional

19 Apr 2026

Steven

The view from the lanai is incredible.
The AC is powerful, kept the room cold.
The staff is incredible

6/10

Pleasant

19 Apr 2026

JOHN

Beach view obstructed air conditioning was a disaster to start with, excessive water on the floor coming from the system not being maintain properly, wash room no safety bar on the wall other then the cheap towel bar which dislodge when my wife slip out of the shower and attempted to hold and fell to the ground and broke her wright arm......not good after paying an extra $600.00 for room upgrade room 106......and then spending 3 days in the hospital requiring surgery etc. not to nice....

Partner

10/10

Exceptional

18 Apr 2026

Daniel eloy Ruelas

They are so nice and clean but they have no shaders umbrellas for the hotel on the beach u have to pay to have shade on the beach

Family_with_children

10/10

Exceptional

17 Apr 2026

Eduardo

Great hotel for the price !

10/10

Exceptional

15 Apr 2026

Bridgette

The view from our hotel was priceless and access to the beach was great. We loved the staff. They were extremely helpful and gave great recommendations. The cleanliness of the rooms and surrounding areas was impeccable. Great location. Overall we loved our stay at Emperador.
Unfortunately, the air conditioner did not keep the room cool. My husband looked and could definitely see the filters needed to be changed. Also, when booking the room be sure to check the fine print. The shuttle from the airport is not included and you must make arrangements ahead of time.
But overall, we would stay there again, mostly because of the great staff, clean hotel and access to the beach.

Partner

8/10

Excellent

12 Apr 2026

nicole

I loved everything about this hotel. The location was perfect, the staff was so hepful and accommodating, the room was perfect.
There was only one things that prevented me from being able to give 5 stars and that was the bed. As a first time traveler to Mexico/PV I wasn't aware that beds in hotels (especially older ones, from what I've researched now) that the \"bedframe\" is concrete to prevent moisture and insect issues. It felt like i was sleeping on concrete, the mattress wasn't thick enough to help. Unfortunately, this is a huge part of an amazing hotel experience for me because I didn't get sleep. I wish I could say I'll definitely be returning but unless they change the bed situation, I can't say that.

Self

6/10

Pleasant

11 Apr 2026

Anderson

The AC kept the room cool well through the day and the beach access was nice. The service of the staff was okay, but I didn’t understand much of the explanation regarding bringing guests and accessing the beach chairs. Also, the pool is ridiculously small, about the size of the miniature bathtub or inflatable pool. The cleaning staff literally walked into my room without knocking on two occasions. There was no “do not disturb” sign available either. The main attractable attribute to the hotel stay was the nice balcony and beach view as well as the kitchinette and appliances.

Self

10/10

Exceptional

08 Apr 2026

Hugo Enrique

Location

Family

6/10

Pleasant

05 Apr 2026

joe

Yes

Partner

10/10

Exceptional

05 Apr 2026

Julie Ann

What a great view and what a great outdoor space! The location is ideal for us. It is definitely a crowded area though especially around the Easter holiday we found.If you are a people watcher, this is your place. The staff went above and beyond -everything I requested they were able to make happen for me. We plan on coming back next year.

10/10

Exceptional

04 Apr 2026

Maria

We started in a standard twin bed room and were able to switch after 2nd night. The room was clean but eafter a couple of days, we wanted a room with a balcony. The difference in olive was nominal so it was a pleasant surprise. Once we got the bigger room, it was definitely more spacious and the balcony was large with a small kitchette. The staff were very pleasant and helpful. My daughter and I enjoyed having a view of the beach. The sunsets were amazing. We ate at different restaurants each day and always felt safe walking the Malecon in the evenings. Our length oft stay was 7 days. I would definitely book a this hotel again.

Family

10/10

Exceptional

03 Apr 2026

James

Courtious staff beautiful sunset

8/10

Excellent

01 Apr 2026

John

We had a Junior Suite and the view was terrific. Kind of wish they had an awning over the balcony / patio as afternoon sun was quite intense. Bed and other furnishings were just fine. Bathroom was small but served the purpose. I hope the tap water was safe because there was no bottled water provided. WiFi was ok in the room, but shaky out on balcony / patio. Staff was great across the board.

Partner

10/10

Exceptional

01 Apr 2026

Gary

Location is great !

Partner

10/10

Exceptional

31 Mar 2026

Peter

Centric location

10/10

Exceptional

30 Mar 2026

Peter

Nice location very close to everything.

Self

10/10

Exceptional

28 Mar 2026

Tanya

Clean comfortable room with the most amazing view
Very friendly, helpful staff.

Friends_and_family Friends

8/10

Excellent

25 Mar 2026

Gregory

if ocean side room it’s great ocean views and sunsets
nice patio but real basic room toilet take at least 4 flushes, minimum of 3 minutes till hot water arrives
staff is great, clean rooms, great location to many great restaurants seconds away, can be loud from music outside but that’s just because your right in the heart of it and on the beach

Self

10/10

Exceptional

24 Mar 2026

Peter

Nice on the beach. Close to everything.

Self

10/10

Exceptional

21 Mar 2026

Gregory Gage

Quiet simple boutique hotel with extremely friendly and helpful staff. Had a balcony overlooking the ocean and kept the glass door open to listen to the waves for my entire stay. Have been coming here for years. Looking forward to going back again.

Self

10/10

Exceptional

20 Mar 2026

Ann

Reception staff caring and exceptionally accommodating. Have booked back in as soon as I can come back

10/10

Exceptional

20 Mar 2026

SCOTT

Great service and location. Super helpful staff. Nice beach bar and restaurant. Would highly recommend

Partner

10/10

Exceptional

19 Mar 2026

Victoria

Loved this hotel and location! We had a room with a balcony with an ocean view and outdoor kitchen and it was perfect to watch the sunset and have a glass of wine. Great price for this hotel!

Partner

10/10

Exceptional

18 Mar 2026

CARLOS

Beautiful property right on the beach. Convenient to bars and restaurants. The beach was great and have a few restaurants right there. Enjoyed our time there.

10/10

Exceptional

17 Mar 2026

Kevin

I had a fantastic stay at Emperador Vallarta Beachfront Hotel and Suites. From the moment I arrived, the experience was seamless—they had my room ready early and allowed me to check in without any hassle, which was a great start.

The room was comfortable and well-maintained, with daily cleaning that kept everything fresh. A nice touch was the complimentary bar refrigerator, which made it easy to keep drinks and snacks on hand. The amenities overall were solid and thoughtfully provided.

The highlight for me was the view—absolutely stunning. From my terrace, I had an incredible outlook over the iconic Los Muertos Pier, which made mornings and evenings especially memorable.

The location couldn’t be better. Just about 200 meters from the beach along Bahía de Banderas, and right in the heart of Zona Romántica, you’re surrounded by excellent restaurants, plus easy walking access to bars and nightlife.

The hotel’s attached restaurant, El Señor, is a standout on its own. Great food, plus the option for private beach dining makes for a really special experience. The hotel also offers beach lounge chairs, which is a nice perk for relaxing by the water.

One tip: request a beachside room if possible, as the street-facing rooms can be a little noisy in the evenings.

Overall, this is a great beachfront option with unbeatable location, friendly service, and some memorable touches that made my stay truly enjoyable. I’d definitely return.

Self

8/10

Excellent

16 Mar 2026

Isabel

Lovely location, comfortable bed, clean room. Bathroom needs an upgrade for sure, it’s a bit cramped and old but is still functional and clean. Ideal room if looking for quick beach & pier access. Good location for those avoiding steeper areas of the romántica zone. Staff are very friendly and accommodating! Recommend getting a room with ocean view/deck nice spot to hang out in the morning and evenings! I would stay here again.

Partner

10/10

Exceptional

12 Mar 2026

Claudette

Great location and the staff was excellent. They accomodated my recent knee injury and my husband's need for a fridge by upgrading us to a first floor, larger room at no extra cost. We will stay there again next year

6/10

Pleasant

12 Mar 2026

Christopher

Great room overlooking the ocean, staff are very service oriented. The rooms require updates; specifically the bathrooms and internet was really poor, kept dropping constantly.

Great place, great location, proximity to everything was definitely the highlight.

Family

10/10

Exceptional

12 Mar 2026

Glen Wayne

We had an ocean view and beach view

10/10

Exceptional

09 Mar 2026

Shannon

Clean room, lovely patio, and view is the best!

Self

10/10

Exceptional

08 Mar 2026

Katharina

Our first few nights were facing the street. The room was cozy but clean. Air conditioner worked well, but was very noisy. Bathroom was tight and door knob was broken. We thought that even though it needed a few things we could make it for the week. It was clean and we wouldn't be spending a lot of time in the room. When we spoke to the front desk about the price difference between the street facing room verses a beach facing room, the wonderful gentleman offered us a free upgrade. The room was reasonably larger, the air conditioner was quite, the bathroom also had more room. The staff was absolutely great. The gentlemen at the front desk were super helpful and a pleasure to chat with. The hotel is right on the beach and easy walking distance to the melacon, shops and restaurants very close.

Partner

10/10

Exceptional

06 Mar 2026

John Richard

Room directly overlooking palm trees and the beach.
You can hear the waves crashing with the door open.
Staff was outstanding and room was very clean.
The furnishings could use a bit of updating, but was adequate.

Partner

10/10

Exceptional

05 Mar 2026

Oralia

The stay was very pleasant, The room very clean with a beautiful view to the beach. I want to extend my appreciation to Javier and Gervancio, supper nice people. I really recommend anyone to book with El Emperador Hotel.

Partner

6/10

Pleasant

03 Mar 2026

Tomio

Location was the best, but no assistance during the incident took place in February. Elevator had been out of order before the Cartel incident . During the cartel attacks to this city entire city stores and all closed and had hard time to find essential food for the guests. One written notice was put out after the incident, but no follow ups.
I would think twice in the future if when I visit PV.

Friends_and_family Friends

8/10

Excellent

03 Mar 2026

Ian M

Great Ocean View and on the beach.

Self

10/10

Exceptional

02 Mar 2026

Tinsae

I stayed in a standard king room. The building itself is a bit older but still maintained very well. The main highlight of the hotel is its convenient location on the beach. The staff are very friendly and willing to share information on what to do in Puerto Vallarta. If noise bothers you, this may not be the best place since it is located next to several bars and clubs playing loud music.

Self

10/10

Exceptional

01 Mar 2026

Danny

The room was just a mountain side standard room (nothing special) but I knew this going in. But it was always cleaned very, very well by the friendly house keeping staff! The entire hotel staff was very friendly, let us use a refrigerator in our room and was responsive to questions and needs that we had. Our trip had to be unexpectedly extended due to the cartel attacks in the city and the hotel staff was very gracious and even offered a discount for the additional days. I was most appreciative and would not expect that to occur in the USA! It was a great location and I would definitely stay at this property again!

Friends

10/10

Exceptional

27 Feb 2026

Kevin

The rooms, while basic in nature, were very clean and the staff made the stay extremely enjoyable. Even during the incident on the 22 March 2026 the staff still showed up and cared about everyone being safe. They definitely went above and beyond every day.

Friends

6/10

Pleasant

25 Feb 2026

Troy

Elevator broken the entire stay. Front staff were amazing and kind throughout the stay. 1st night was a horrible room on the basement floor with no view. We should get credit for the first night.

Partner

10/10

Exceptional

24 Feb 2026

gaylon

excellent stay!!

8/10

Excellent

23 Feb 2026

Sharon

The bed and pillow are great. The room is clean. It’s very old and 80’s Mexican. The staff are great and the location awesome. Si Senor on the Beach has been bought by Blue Shrimp and is seriously awfull. They ripped us off or tried to twice

Partner

2/10

Poor

23 Feb 2026

Andrea

The staff here were kind and the location was great. That aside the hotel itself was horrible. The beds are insanely uncomfortable, the toilets run water and leave rust stains. Every time I went to use the restroom, there was water all over the toilets. If you like a chilled room, beware the only blanket you get is that of a large throw blanket. The elevator which broke is insanely tiny but be prepared to walk up stairs in any instance. Felt horrible for the seniors who had to hike up to the 3rd & 4th floors once the elevator broke. It’s no frills & basically the spirit airlines of hotels. They don’t offer you anything. No coffee, no tea, it’s just literally a room and some walls that are paper thin. There was someone on my floor screaming until 2am one of the nights I was there.

We tried to find another hotel nearby it was that bad. My family & I were willing to eat the cost but unfortunately we came over a busy weekend and everything was booked.

My senior grandmother was placed in a room with DOUBLE TWIN beds rather than the King room we requested for her.

We won’t stay here again.

Family

8/10

Excellent

21 Feb 2026

Tracy

Staff at the hotel was polite. On the other hand, the restaurant/beach attendants were not. They were pretty rude especially when it came to the beach chairs. They threw our towels out so they can seat other people there even though we were in the “correct” area. The location itself was central and walkable to stores, restaurants, etc. The room was comfortable and the ac blew at a nice temperature. Shower could use more pressure as well as the toilet flush.Top floor terrace has a nice view of the Malecón. Overall nice stay at a clean, customer focused (hotel staff) centrally located hotel on the beach. Might stay here again. Recommended.

Partner

10/10

Exceptional

20 Feb 2026

Gonzalo

Love staying here. Friendly staff and clean rooms

Self

10/10

Exceptional

20 Feb 2026

Michael

Spacious family room with kitchen amenities, right on the beach. Perfect for a family with kids.

Family_with_children

8/10

Excellent

17 Feb 2026

Thomas

The room was clean. The staff were helpful. The hotel is older, but in a prime location by the Los Muertos sail structure. Our only disappointment was no swimming pool.

8/10

Excellent

17 Feb 2026

Maureen

very helpful staff, great location

Self

10/10

Exceptional

15 Feb 2026

Lauri

Excellent staff. Excellent location. Clean room. Spacious

Leisure Family

10/10

Exceptional

15 Feb 2026

John

Room was very clean. Staff were all very friendly and helpful. Great helping with printing our boarding passes. Wonderful view from balcony. Convenient location on the beach and the boardwalk. Walking distance to many great restaurants and shops.

Leisure Family

6/10

Pleasant

12 Feb 2026

Israel

Staff was very nice and location is great. But the hotel is outdated and our room was very small and the AC very noisy.

8/10

Excellent

10 Feb 2026

Larisa

Location was great on the Malecon (ocean walk). Large room with a king-size bed and large balcony, though the afternoon sun gets hot. Convienence of a Mini kitchen, although with all the restaurant options, we never used anything except the refrigerator. No pool, nice terrace on roof with loungers and tables/chairs, but only a SMALL dedicated spot on the beach between restaurants. We were on the first floor end unit, and found the Friday night noises up to 3 AM were loud. We would come back and ask for another unit.

Leisure Partner

8/10

Excellent

09 Feb 2026

Dean

Clean room, good staff, great views and location.

8/10

Excellent

09 Feb 2026

Isabella

Location, friendly staff

Leisure Family

8/10

Excellent

06 Feb 2026

Daniel

Very comfortable beds and fantastic location! WiFi was iffy throughout the hotel. I didn’t need it much but there was no consistency in connection. Friendly front desk staff.

Friends_and_family Friends

10/10

Exceptional

06 Feb 2026

Helena

The room wasnt the greatest,very small twin beds 😒 the ac wasnt that bad very outdated rokms .The view was beautiful from the roof top was a bonus the staff was very friendly.
was very

Friends_and_family Family

2/10

Poor

29 Jan 2026

Saul

They will not check you before even when I was in the booking area or front desk at 12:30. When I came 1/2 late after 3 they gave a two twin bed. Even when I was my self requested a change and they said they had no choices. The safe in room did not work, and when asked help for that that said they did not have batteries for it. When I saw the battery place inside the door it looked rusty and stemmed like it did not receive maintenance never! They left me the key and it also did not work well. I was afraid of the security of my valuables and I never left them inside the room. The beds are over cement base very uncomfortable that I was not even able to take a nap. I just could not sleep. Small tv though it worked. No drinking water, no body lotion, and the room space reminded me like those cheap social interest little house they hold in Mexico for the poor. Very small room or space in between beds, the walls and the poor furniture they have. The elevator was failing and had to be fixed by a maintenance guy before we could use it. The way entrance to the beach is a hall and though way through a restaurante Si señor, managed by a different company that you cannot use the beach seats on the beach because they move they move them out to set for dinning space invading the public beach. Will not stay there again at all, especially at the prices they charge and what they offer is over over priced. It is one & 1/2 star hotel at the most!

Leisure Self

10/10

Exceptional

29 Jan 2026

Andrew

Very clean, professional staff, great view, and reasonably priced.

10/10

Exceptional

26 Jan 2026

Charalambos

The staff was extremely helpful and very friendly. Great location also.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Amanda

Great location and view

8/10

Excellent

21 Jan 2026

Patrick

My room was great and the staff was exceptional. My only issue and the reason I would not select this place again unless they improved there WiFi. If you do not require it I would highly recommend this place. Wifi was practically non usable.

Friends_and_family Family

4/10

Poor

19 Jan 2026

Don

The room was really beat up. Couldn’t close doors without forcing them. Toilet wouldn’t flush without at least 2 attempts. lol not big poops. The WiFi was a joke. I just gave up on it. The staff was great, attentive and made the stay better. I wouldn’t stay here again without major improvements. Sorry to be harsh but there are better places to stay at the same price.

6/10

Pleasant

19 Jan 2026

Jeffery

Room was clean. Bed was comfortable. The relationship with Si Senor restaurant needed to be improved. We got hassled for walking through, and for wanting to lay on the beach out in front of the tables to the water. We went elsewhere to lay out and enjoy a beer.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Janet

Great views

8/10

Excellent

18 Jan 2026

Robert

I will preface my review with *we would - and actually hope to - stay again*. The Pros for us win out. :)

The Pros: Super helpful staff, spacious room, lovely rooftop terrace, great location, amazing views, fun walkable area with great cafes, bars, and restaurants, beach loungers provided to hotel guests (there aren’t many, so go early to get one).

The Cons: The rooms are in need of a facelift - very dated. The room was generally clean, but the bathroom could use a deep cleaning for rust and residue buildup. The pillows were quite lumpy, and the linens were laundered but some were stained and dingy. The most disappointing thing for us was how uncomfortable the chairs on the balcony were. We had the most amazing view of the beach, pier, and ocean, but sitting for long in the provided chairs was out of the question. Replacing those chairs with comfortable ones would be a game changer.

Partner

4/10

Poor

17 Jan 2026

seyed bijan

Ok to be honest, the hotel is outdated and I don't trust the ads and pictures. Staff are great and the location is the best! We stayed at the Emperador Hotel and, based on that, we were allowed to use the private beach for free. The restaurant staff didn’t let us use the beach and demanded money, which we weren't supposed to pay because we were staying at the hotel. At the same time, they were letting people who were not staying at the hotel use the private beach and pay! They are all ripping off the customers. Terrible!

Leisure Partner

10/10

Exceptional

17 Jan 2026

Joseph Allen

We have stayed at this place several times, it is always good. We learned this year that the pier plays pretty much non-stop music Christmas to New Years, not a fault of the hotel but it was pretty overwhelming. The hotel did supply ear plugs for sleeping.

Business_and_leisure Partner

10/10

Exceptional

16 Jan 2026

Cheryl Annette

The hotel staff at the front desk especially the manager were very helpful and courteous with our reservations. The maid service was also excellent. I would go there again!

Leisure Partner

6/10

Pleasant

15 Jan 2026

Carol

The staff personnel were very friendly and knowledgeable. The room was clean. However, the location is very noisy. It is a very basic hotel, one that is showing its age.

Partner

6/10

Pleasant

12 Jan 2026

tamara

Very helpful Staff, area wasn’t right for us….. KNOW the area 😣

Leisure Family

10/10

Exceptional

12 Jan 2026

Shawn

Everything about this hotel is excellent. Staff warm and welcoming, beautiful ocean views, location is great. Clean comfortable stay. Thoroughly enjoyed the stay and will definitely book this place again!

Leisure Friends

10/10

Exceptional

11 Jan 2026

Lorna

The room was nice a clean and large with a view of the ocean. Tne restaurant very close and the internet strong and available.

8/10

Excellent

10 Jan 2026

chantal

We are usual customers for many years and very satisfied with the hotel and employees, time had changed and the only problem was chairs on the beach since Si Sinor restaurant want to charge 100 pesos per day. We complained to the hotel reception so they set up few chairs way in the back not in the front with sun otherwise I love Emperador very much.

10/10

Exceptional

10 Jan 2026

Cristian

Beach view staff was great

8/10

Excellent

06 Jan 2026

Amber

Clean!

Friends_and_family Family

8/10

Excellent

06 Jan 2026

Christina

Great area, did not like the limited space and time to lounge on the beach using hotel chairs. They remove chairs by 330 to prep for dinner tables. Very small area to relax and sunbathe. Suite was perfect for four girls. Very noisy area and walls must be thin due to being able to hear guests next door. Area is great and walkable to malecon and great bars, cafes and bars.

Leisure Friends

8/10

Excellent

05 Jan 2026

Janet

Nice view from balcony.
Good beach front restaurant
Hotel very dated, tiny bathroom, time for a reno.
Staff exceptionally friendly and helpful.

Leisure