Name: Pinnacle Resorts 180
Address: Pulpito 180 Colonia Emiliana Zapata, Puerto Vallarta, 48380, MX

10/10

Exceptional

26 Nov 2023

Bryan

Very nice view, pleasant staff, very accommodating

Leisure Friends

10/10

Exceptional

09 Sep 2023

Keith

Always stay at Pinnacle because it is in a great location and has wonderful service

Leisure Friends

10/10

Exceptional

30 Jul 2023

John

Great property and location

Friends_and_family Friends

10/10

Exceptional

28 May 2023

Arthur

We have been coming to the Pinnacle properties for several years and have never been disappointed. The staff, the room and the atmosphere is just right for a relaxing PV vacation

Leisure Partner

6/10

Pleasant

17 Jan 2023

Maryellen

This property is in need of some maintenance and upkeep. Our air conditioning unit leaked our entire stay. Our sink clogged and wouldn't drain. Paint chipping off walls, etc. Many more examples that I could give.

Leisure Partner

10/10

Exceptional

04 Jan 2023

Alan

Beautiful property, close to the beach and dining options. Everyone is very friendly and just a great place to get away for a long or short vacation!

Leisure Partner

10/10

Exceptional

06 Nov 2022

kristi

Loved the decor, the lounge, the pool needs to be heated!

Leisure Friends

10/10

Exceptional

02 Nov 2022

Glen

great location, well appointed condo/room, close to quite a bit in this section of town.

Staff very helpful, pool was great!

Leisure Partner

6/10

Pleasant

11 Oct 2022

Erika

The only think I liked about this hotel was the penthouse where we stayed And the Guys in the bar downstairs were friendly and attentive. Dont expect to be checked in early. Pool water is cold. Front Desk Staff Rude. No Breakfast nothing special. Large deposit That wasn't put back in my credit card till the 9th day.

Leisure Family_with_children

6/10

Pleasant

17 Sep 2022

Julia Marie

The property itself is attractive and staff is friendly. A huge word of caution though! The tile floors in apt and patio are EXTREMELY slick, in part due to the high humidity/moisture in the air! Within the first 30 minutes in apt, I slipped stepping out of the jacuzzi (note: I am fit and was not under the influence of alcohol) and fractured my wrist in 2 places, had to get stitches on my forehead and sustained a mild concussion. Staff came to room and advised urgent care. I ended up hospitalized for the duration of our vacation. No offer for compensation was made by Pinnacle for the horrible experience. I understand accidents happen, but at the very least the owner of unit 506 should put up a cautionary sign and a handrail by the jacuzzi to avoid potential liability. I wouldn't want anyone's vacation in a lovely location to be ruined by an avoidable injury. That being said, MedAssist is within walking distance and all the nurses and physicians were very kind stabilizing me back to be able to return home.

Pros: Clean, gorgeous views.

Cons: No safety measures in place surrounding jacuzzi or attempt by Pinnacle to make compensation for this poor experience.

Leisure Partner

10/10

Exceptional

14 Sep 2022

Tenesha

Ok

Leisure Self

10/10

Exceptional

05 Sep 2022

Barbara

The nicest place we have ever stayed! Great location beautiful spacious accommodations, lovely gracious staff.

Leisure Partner

10/10

Exceptional

31 Aug 2022

Todd

Absolutely loved this 2br unit. The property is great and the balcony is soooo nice. Only downside was the ac in the bedroom didn't work right. Other than that i would definately stay again. Hopefully soon!

Leisure Family

10/10

Exceptional

21 Aug 2022

Juan Manuel

Highly recommend this hotel.

Leisure Partner

10/10

Exceptional

13 Aug 2022

Rene

It was close to the area where I grew up in when I was a kid. I was able to explore the area, and relive some of my childhood memories.

Leisure Family

10/10

Exceptional

07 Aug 2022

Jose

Very nice establishment will definitely come back!!

Leisure Family

10/10

Exceptional

07 Aug 2022

Salvador

Great luxury hotel with an amazing infinity bar pool, and breath taking views. Staff was courteous and helpful. Walking distance to the beach, restaurants, bars, clubs and other venues. Highly recommended👍

Leisure Friends

10/10

Exceptional

04 Aug 2022

melissa

Loved Pinnacle 180. We had the perfect room with the best view! It’s in Zona Romantica but away from the noise. The hotel sits on a hill but has a free funicular to takes us to our hotel so we weren’t deterred to go out for something small like coffee, churros or ice cream. The Malecon was an easy walk away, ~ 5 minutes. The room has everything you need to cook a full spread if you like. Gresy was our housekeeper and did a fabulous job. Although I wish we had the option to decline washing our linens and towels daily. We come from drought-ridden California so we’re conscious about water conservation. We finally figured out we could just write a note in our broken Spanish. The infinity pool was refreshing although small, and had a beautiful view. Poolside drinks and food was excellent, loved the berry salad and taquitos!! The only downside was that the closest beach, Los Muertos, was not the most scenic and quite crowded but you can catch all the private boats and water taxis from the iconic pier to seeks other beaches and action elsewhere. Conchas Chinas beach was much more scenic and apparently if the water is calm, you’d be able to snorkel from there. Luckily, it’s a few Uber bucks away. If you’re looking to hang out at a large resort and plan to spend most of your time there, this is not really your place. To me, this hotel was a gorgeous place to relax, but also a great place to be near the restaurants and action! We’d rebook here in a heartbeat!

Leisure Family

2/10

Poor

28 Jul 2022

Isabel

Horrible staff very rude and inhuman

Partner

8/10

Excellent

27 Jul 2022

Randy j

Great location, great views!

Leisure Partner

2/10

Poor

23 Jul 2022

James

Ant and insect infestation in room

2/10

Poor

22 Jul 2022

James

Infested with ants, bugs, insects. Told property but did nothing about it, until I kept complaining they sent a bag boy to the store to pick up bug spray and spray apartment. Declined a refund, or move to another room asked to pay difference if wanted room change.

Leisure Partner

10/10

Exceptional

10 Jul 2022

Taylor

Just Stunning!!

This place! AMAZING! Just a few blocks from the beach, but the view is stunning! Very modern style and plenty of amenities to keep you busy if you don’t want to go out anywhere. The building is right in the center of Zona Romatico and it’s a great vibe! We loved our stayed and nightly recommend. We will be back!

Friends_and_family Friends

10/10

Exceptional

21 Jun 2022

JACK

Awesome!

Everything about this place is fabulous!

Friends_and_family Family

10/10

Exceptional

13 Jun 2022

Valeriu

Awesome Hotel

The hotel room was impeccable, the service excellent and the facilities were stellar! Will definitely be going back there soon!

Friends_and_family Family

10/10

Exceptional

31 May 2022

Robert

This is the best place I’ve stayed at. Clean. Beautifully decorated. Great view from room. Absolutely loved it and would love to stay again. Completely recommend it.

8/10

Excellent

13 May 2022

Linda

Clean and friendly. Jacuzzi cold water

Enjoyed my experience there. The only thing I didn’t enjoy was that the jacuzzi on the balcony of the room was not hot/warm at all. We paid extra for that room but weren’t even able to enjoy the jacuzzi out on the balcony. :/ the room was clean and the staff was friendly.

Partner

10/10

Exceptional

04 May 2022

Paul

Pinnacles 180 is absolutely beautiful. The staff, amenities, and property overall were totally amazing. We are already looking to book again later this year. Highly recommend this quality property.

Leisure Family

6/10

Pleasant

18 Apr 2022

James

Nice place, but over rated. That \"HOT TUB\" that's in all the pictures is a joke. One of the reasons we picked this room is because of the hot tub. It did not get hot. When we asked for service, we were laughed at and made to feel stupid. Will be staying someplace else next time.

Leisure Partner

10/10

Exceptional

06 Apr 2022

Larry

We have now stayed 6 times since 2014. It is our go to place. Nice condo type rooms. I wish they would have bigger roles and better toilet paper. May need to start packing Charmin.

Leisure Partner

10/10

Exceptional

05 Apr 2022

Nicholas

Quiet. Super attentive and friendly staff. Very well kept property.

Leisure Family

2/10

Poor

31 Mar 2022

Mohammad Ali

The price for this room was too high .
We had a another construction building as view .
This was very bad for us.

Leisure Partner

6/10

Pleasant

17 Mar 2022

Moguss

3rd time staying here. New constructions keep reducing the beautiful views and creates noise.

New policies prevent storing bags for longer than a day, but no real explanation on why this has changed was given. This makes smaller excursions to nearby remote destinations more challenging and costly. Very unfortunate changes happening at 180.

Leisure Partner

10/10

Exceptional

27 Feb 2022

Andrea

Property was beautiful and staff wonderful, however, construction directly across street ruined any attempts at enjoying beautiful balcony.

Leisure Friends

6/10

Pleasant

07 Feb 2022

Jeffry

Construction ruined views

While the property itself is still immaculate, the hotel was not as forthcoming about the construction. I understand the noise but there was no indication the hotel had blocked virtually all views and the pictures on the site are now outdated. We will unfortunately be looking for a new property.

Friends_and_family Friends

10/10

Exceptional

07 Feb 2022

Susan

My suite was beautiful! I had a gorgeous ocean view. The hot tub was fantastic. The decor was amazing. My bed was very comfortable. I felt very safe. The bar downstairs was fully stocked and made excellent cocktails. We saw whale spouting from the balcony. The afternoon breezes were terrific!

Leisure Friends

6/10

Pleasant

31 Jan 2022

Gracia

Nice room but creepy construction workers

The rooms were nice and clean, staff was a little rude. There was construction in front of the building and our balcony so we heard loud noises all day. Also the construction workers were staring at us the whole time in our room because there were no curtains for the windows. We didn’t get in the balcony jacuzzi until late because the construction workers kept staring at us, would have appreciated if they would have let us know ahead of time of the construction in front of our room/balcony.

Friends_and_family Family

10/10

Exceptional

17 Jan 2022

Jonathan

Great staff, nice facilities, beautiful room and views.

Leisure Partner

10/10

Exceptional

26 Dec 2021

Ronald

Central location. The pool area and bar are a great escape from the beach

Leisure Friends

6/10

Pleasant

14 Dec 2021

Terrence

Can we…NO

The construction should have been addressed prior to arrival. There was little done to make up for the inconvenience. Late checkout was also not granted, the answer NO was a common response on this trip.

10/10

Exceptional

08 Dec 2021

Nicole

Loved pinnacle 180 Resort

We really enjoyed this hotel , we will be returning again. Very beautiful place. About a 5 minutes walk to beach and a great location.

Only downfall was the construction across the street. However there is super heavy and thick doors to block out most of the sound.
All in all it was a great experience.

Partner

10/10

Exceptional

28 Nov 2021

Jess

Pinnacle. Always.

The Pinnacle properties are always top-notch. I decided to stay at another (disappointing) property this trip but ended up coming back over to Pinnacle. The amenities are always clean and working, the staff is always so courteous, and the location is ideal.

Self

10/10

Exceptional

27 Nov 2021

Verified traveler

Breathtaking view with very friendly employees and customer service!

Leisure Partner

10/10

Exceptional

19 Nov 2021

Alfonso

Great vacation rental!
Pros: Very nicely appointed. It had a luxurious feel to it. The balcony is large, however our unit did not have a jacuzzi. The view was pretty good. The location is great. The beach was a 5 min walk away and there were plenty of shops and restaurants in the area. The condo was very clean and extremely comfortable.

Cons: Currently building another condo building just across the driveway. The view is partially obstructed by the building across the street but it’s still pretty good. Steep hill to get back to the condo after going out in town by foot. There is an tram to make going up much easier. No black out shades in the master bedroom.

Leisure Partner

8/10

Excellent

07 Nov 2021

Mary Christine

When we arrived neither elevator was working, the room was blazing hot and it took hours and hours to cool off the place. Also I would suggest a little more comfortable lounge furniture for the patio otherwise the place was fantastic!!

Leisure Family

10/10

Exceptional

14 Oct 2021

Alberto

Pinnacle 180 is an excellent property at which to stay, in the Zona Romantica. The staff is wonderful and the property is beautiful.

Leisure Friends

10/10

Exceptional

19 Sep 2021

forrest

Amazing

Amazing resort, amazing staff, amazing views, location, pool, drinks, amenities. This place is..... Amazing.

Partner

4/10

Poor

08 Sep 2021

Joel

This property has lost its charm
The linens and furniture were very worn
The restrictions on guests made it un fun. We had friends at all three of the pinicle properties but could not use the pool at any of them so friends could gather
You are not allowed friends to the pool

Leisure Friends

10/10

Exceptional

01 Sep 2021

Candace

My go-to spot in Puerto Vallarta

This is my second time staying here and I just love it. The room is a good value for the money and the infinity pool and bar is lovely. The staff is always helpful and friendly and housekeeping does an amazing job.

Partner

10/10

Exceptional

01 Sep 2021

Bisham

The property is excellent. You definitely get your money's worth in this hotel. The room was amazing including the views!!! I will be back again, it was worth it!

Leisure Self

10/10

Exceptional

31 Aug 2021

James

Excellent location and very professional and friendly staff. The 2BR/2BA condo was extremely comfortable and clean and had everything we needed. The balcony was enormous and I was able to smoke on it with the patio doors closed which was greatly appreciated. I only wish there was a coffee lounge right on the property (I hate making coffee myself) but there is a charming Cafe just outside the front door.

Leisure Friends

10/10

Exceptional

10 Aug 2021

Verified traveler

Beautiful property with amazing views of the Puerto Vallarta. Our room faced the ocean and had a hot tub on the balcony. We honestly didn’t want to leave the room the view was so beautiful. There is a funicular out front to help you get up the hill.

Leisure Partner

10/10

Exceptional

07 Aug 2021

Verified traveler

Beautiful. Elegant and clean.

Leisure Friends

10/10

Exceptional

01 Aug 2021

Verified traveler

This property is absolutely everything!!! Great location. Big spacious room with jacuzzi on the patio . Room has everything you need washer dryer kitchen fully equipped . I will definitely recommend and I will definitely be back ty pinnacle for a lovely stay

Partner

10/10

Exceptional

25 Jul 2021

Verified traveler

This hotel was amazing! Like the kind of place you see celebs stay at... Loved it, the hot tub was awesome

Leisure Partner

10/10

Exceptional

23 Jul 2021

Verified traveler

Beautiful setting, friendly staff, great neighborhood—loved it so much we’re going back!

Leisure Family

8/10

Excellent

29 Jun 2021

Verified traveler

Beautiful resort. My family loved it. The view was gorgeous, and the suite was spacious and comfortable.

Leisure Family

10/10

Exceptional

22 Jun 2021

Verified traveler

The views from our Suite was the best!! The location is also not far from the center of Puerto Vallarta and the Malecon is walking distance! I would stay here again!! The staff at hotel were also extremely nice.

Leisure Partner

2/10

Poor

03 Jun 2021

Terrence

Bad business

Room was dirty and horrible. didn't get what we paid for. complained to Diana at front desk and she was no help. Didn't care. Lied about room selections. Gave us worse room on property. Lots of leaks in bedroom, horrible smell coming from dishwasher. Room was not cleaned throughly. when we complained, no options were offered. Charged our 2 guests 40 bucks each to get in pool and guest were purchasing drinks/ food from them. Not good business.

Partner

6/10

Pleasant

02 Jun 2021

J Gerardo

Make sure you get the right room

I didn’t get the room I paid for. I booked an Ocean View room and they gave me a Partial Ocean View. I went downstairs to let them know but they didn’t resolve the issue. They told me that “Partial Ocean View” was the same for “Ocean View” So I said Partial means “part of the view”. I am so disappointed. Also, I didn’t want a Jacuzzi and the room they gave me had a jacuzzi (which at the end didn’t work either). Not staying there again. 😡

Friends_and_family Friends

8/10

Excellent

01 Jun 2021

Stephen

Overall, ok place. Would not do penthouse again. Too loud!!

6/10

Pleasant

17 May 2021

Verified traveler

Dont expect anything special, just nice clean condos, up on a hill.

Leisure Self

10/10

Exceptional

09 May 2021

Verified traveler

Easy check in. Friendly staff and fast service.

Leisure Family

10/10

Exceptional

03 May 2021

Verified traveler

Pinnacle 180 is my favorite place to stay while in PVR. The rooms are larger than the other two buildings. The ocean view rooms are incredible. The cable has both English and Spanish channels. The internet allowed me to work remotely with no issues at all. This location is the best as its right around everything.

Business_and_leisure Family

6/10

Pleasant

15 Apr 2021

Verified traveler

The staff was friendly and the resort was nice. They did a great job with Covid safety measures. I wanted to love the place, however we paid for a room that had a hot tub, but unfortunately wasn't able to use it. We were told that the HT would take 20 minutes to warm from the maintenance. When it wasn't warming we called down to the front desk and were then told it would take 3 hours. Having known this, we would have turned it on before dinner. Unfortunately, we discovered that this wouldn't have mattered regardless. Three hours later we tried again and it was still cold. After leaving it on over night, we were able to use it quickly in the morning before check-out. Hotel policy should be: If you reserve a room with a HT, the staff should turn it on for your arrival. I understand keeping it off for energy saving purposes, but if people are renting a room with a HT, it's pretty likely that they would want to use it. We expressed this to front desk in the morning, but it was clear that she wasn't interested in the feedback. She just nodded her head. A better response might have been to rebate the money we paid for the HT, extra $30. Great place to stay for location and view, but I would save your $30 and not rent with the HT, or call ahead to make sure they turn it on.

Leisure Partner

10/10

Exceptional

22 Mar 2021

Anthony

My stay was amazing m.

Business Family

4/10

Poor

20 Feb 2021

Verified traveler

I would caution anyone booking here, to look at other alternative properties. Resort doesn't really reflect well with this property! I've been to PVR a few times and this place was was pretty bad on an array of levels. For starters, the rooms are relatively small, the wide angle lens is misleading along with the fact some photos do not represent the room you book. There was mold in the hot tub, maintenance looked at it, scrubbed it a bit then gave up. There is no rooftop Infiniti pool at this location. It's on the ground level, literally sits in the shade and no one uses it. They will charge you to use any of the surrounding property pools that actually are on the roof. We went to one and were treated poorly because we needed to pay. Seems a bit ridiculous. Also, the housekeeping does all laundry in the room (linen and towels) in the washer and dryer, so every time you want the room cleaned, plan on having the washer and dryer tied up. They have no central place to wash things. I was surprised to see some of the reviews on this place, but perhaps now that COVID has impacted business the bar has dropped. Definitely won't be back here again. Last tip, don't waste money on the onsite COVID testing they offer for a ridiculous amount of money. You can find many cheaper alternatives and clinics.

Business_and_leisure Friends

10/10

Exceptional

27 Jan 2021

Verified traveler

Pinnacle 180 was fantastic. The property was very well maintained, clean and modern. Having a full kitchen and separate bedroom really made the room feel more like a condo than a hotel room. I will definitely stay here again!

Leisure Friends

10/10

Exceptional

02 Jan 2021

MICHAEL

Impressive

Incredible property with fantastic views. Check in was a bit of an issue and couldn’t check in until exactly at 3pm. But still an amazing stay otherwise.

Self

10/10

Exceptional

30 Nov 2020

Jess

Always Amazing

Whether staying at the 180, 220, or 179 building, the service is impeccable, and really quite superior to surrounding properties. I've been coming for years and will continue to come. Thanks for always making my stay amazing.

Self

10/10

Exceptional

13 Oct 2020

Laura&Phil

This place was awesome and we would book again. We went for the weekend to celebrate my husbands birthday and there were no regrets. All the employees were super nice and helpful, but mostly Jhoba, Ramon, & Leo. We felt so welcomed. We got the suite with the jacuzzi and it was clean and the view was awesome. The pool had the best view as well and it was clean, beautiful, and the swim up bar was great. We walked pretty much everywhere since Everything from the beach, shopping and restaurants were very close by. I can’t wait to go back. Great first experience!

Leisure Partner

6/10

Pleasant

10 Sep 2020

Verified traveler

Mediocre at best and way too restrictive on everything

Leisure Friends

10/10

Exceptional

03 Sep 2020

Ketchup

Let me start off by saying.... Spectacular!! Great experience from the moment we arrived from our Uber to the hotel! The moment we arrived someone was there to open our door and trunk ready to grab our luggage and walk us into the reception desk, from this point I was very amazed that the luxury feel to our stay was going to be astonishing! Front desk was nice and helpful and they’re English is pretty good. First time staying here and I got to say I was very spectacle by the previous experiences by other travelers that stated rude service, construction and etc. I didn’t see any of that or hear any of that! The service and hospitality were top class! Very friendly staff! Clean room and no construction noise what's so ever, at least I didn’t hear any from the second floor. Hot tub worked just fine and so did washer and dryer, the view was amazing. I asked front desk to send someone to clean my room while my girl and I went out for a walk in the Malecon and by the time we arrived our dishes were washed, towels were in the dryer, and our bed was made. I said ‘omg they are amazing!’ when we returned from our walk. In conclusion like I said my stay was Spectacular! I will return to The Pinnacle 180, Thanks for the memories!

Leisure Partner

10/10

Exceptional

31 Aug 2020

Anastasia

awesome modern apartment

Super clean and modern hotel, great service. We got the deluxe 2 bedroom suite with ocean view and everything in the room was perfect, including having the very large balcony, modern appliances, nice big comfy beds, and washer/dryer. This was our favorite place we stayed during Mexico.
Short walk to the beach and lots of shops and restaurants, along with the best views.

Friends_and_family Friends

8/10

Excellent

16 Jul 2020

Albert

Very nice hotel with some small issues

I liked this apartment-style hotel. It is located very close to the beach, but there is a catch. It is at the top of a hill,and climbing all the way up is not that easy, there are a lot of stairs. The good news is that there is a little tram which can pick you up and bring you all the way up,and also down.It belongs to the hotel and you can use it for free. The hotel’s building is pretty new and totally updated both outside and inside.There is an amazing swimming pool on the first floor. It is kind of small, but there is enough space to swim there.There is a cute area to chill around the swimming pool with a bar. They have some food selection, but I found the menu very boring.Also there is a little gym which you can use for free. The hotel is very secure. You can not have guests there without letting front desk know an advance.My check-in was good.I got a Standard King-Bed room on the 3rd floor (#307) with an amazing city and ocean view! It was pretty clean, but not ideally clean (there was a lot of dust under the bed).But housecleaning was very accommodating and quick to clean the room when I needed it clean.The room was pretty much updated and I liked its style. It had a washer and dryer in the unit. The room had a full kitchen, which was also a big plus. I liked the bed, it was comfy. The big issue with the bathroom in addition to no bathtub, was there was no hot water every single day during my entire stay.Wi-Fi was working very bad all the time.

Partner

8/10

Excellent

22 Jun 2020

Alan

Luxury and amazing views with so-so bed

Amazing ocean view form the unit and from the lobby pool. The unit was very spacious and beautifully decorated with designer artwork and custom lighting. The only downside was the bed in unit 107, it is saggy and made for a bad night's sleep and an achy back in the morning. If management reads this, I hope you can have someone spend a night in that bed; it definitely needs to be changed! If it weren't for the bed it would have been a truly extraordinary stay as the unit is beautiful.

Business

10/10

Exceptional

23 Mar 2020

Serge

I was told that parking available but did not use this.

Leisure Partner

10/10

Exceptional

21 Mar 2020

Verified traveler

Beautiful property in close proximity to beach, restaurants, and everything you need to have an enjoyable vacation. Staff was very friendly and accommodating. Room was amazing and well kept. Will definitely be staying here again!

Leisure Friends

8/10

Excellent

17 Mar 2020

Verified traveler

The property is located in a very good downtown area (Romantic Zone)
Tonnes of restaurants that are walkable from the property.

Leisure Partner

10/10

Exceptional

15 Mar 2020

Verified traveler

Perfect location . Beautiful accommodations and friendly staff

Leisure Friends

10/10

Exceptional

12 Feb 2020

Danny

We have stayed at other properties but this was by far the best amazing service amazing property

Partner

10/10

Exceptional

03 Feb 2020

Jeffry

Awesome

Really amazing. The service and property were pretty perfect.

Friends_and_family Friends

6/10

Pleasant

23 Jan 2020

Verified traveler

The rooftop pool of the other building was much nicer. The 180 building amenities are not as nice. And the new third building blocks views and takes away any privacy.

Leisure Friends

10/10

Exceptional

13 Jan 2020

Verified traveler

I was convinced I had died and gone to heaven. But it was real life!

Leisure Partner

10/10

Exceptional

10 Jan 2020

Verified traveler

Great property. Spacious rooms. Random things.. no proper full length mirror. Dark in bathrooms, no magnifying mirror. Mattresses a little saggy. No TV s in bedrooms. Great location

Friends_and_family Family

10/10

Exceptional

09 Jan 2020

Brian

Best Place I Have Stayed In PV

Worth the extra money. The property is great. Perfect location in the Romantic Zone

Partner

10/10

Exceptional

05 Jan 2020

William

New Years stay

Excellent hotel and location

Friends_and_family Friends

8/10

Excellent

02 Jan 2020

Mike

Friendly staff, clean , good view and a perfect location.

Leisure Partner

10/10

Exceptional

30 Dec 2019

Jeff

Loved everything! A lot of stairs to get to the beach. A cart runs from morning till 11pm. I didn’t mad it!

Leisure Friends

2/10

Poor

24 Dec 2019

Verified traveler

Hot tub wasnt working and front desk didnt even offer to help try and fix or rearrange accomodations

Partner

10/10

Exceptional

20 Dec 2019

Mike

This was my fifth stay at Pinnacle 180. The staff at reception are very welcoming, able to answer questions about the condos and new Pinnacle bar across the street. The neighborhood is ideally situated in the zone Romantica, close to some wonderful restaurants or morning/evening walks along the Malacon. The daily room service was efficient and thorough. Gracias.

Friends_and_family Family

10/10

Exceptional

13 Dec 2019

Anthony

Wonderful place to stay

My Stay was great, All front desk folks where wonderful, Brenda stands out because she acted as a concierge, for the party I had by the pool area. I have stayed many times, and I will continue to do so, see you in May, Thanks Tony

Friends_and_family Friends

10/10

Exceptional

10 Dec 2019

Verified traveler

Excellent location and property was well maintained with a great staff!

Leisure Partner

10/10

Exceptional

26 Nov 2019

Verified traveler

The boutique feel of this property and the amazing views from our room prompted us to stay 4 days longer than we planned.

The access to the beach, Old Town, and the Melacon were fantastic as well.

Highly recommend this property

Business Partner

10/10

Exceptional

25 Nov 2019

Verified traveler

Very nice property. Close 5 min walk to the beach. Nice having full kitchen and laundry in unit.

Leisure Partner

10/10

Exceptional

25 Nov 2019

Verified traveler

Great views of the ocean with all the amenities of home.
Definitely a 5 star condo/hotel.
Happy hour every day in the bar.
The staff is the best ever.

Leisure Partner

6/10

Pleasant

13 Nov 2019

Verified traveler

We have stayed at the Pinnacle several times - it's always lovely. This time however, we felt things slide unfortunately. We like to take advantage of the kitchen - but the kitchenware was not what it used to be. The fridge had not been cleaned either when we arrived. The constant construction noise is just grating, and the breathtaking views that once were....are gone with new construction.

Leisure Family

6/10

Pleasant

07 Nov 2019

Derick

I wish I was inform about constructions next door. Being woken up with jackhammer is not fun. Wanted to relocate but property management are not flexible with the cancellation policy or even relocating. I think twice before booking. Room was clean but the washer in the unit is smelly.

Leisure Partner

10/10

Exceptional

29 Oct 2019

MARCOS

Beautiful place

Amazing! Great views and close to everything.

Partner

4/10

Poor

12 Oct 2019

Tony

Pinnacle Resorts, I have been visiting you now for several years now. I stayed at your 220 location and was amazed with the staff and the amenities. This time I wanted to upgrade my trip and experience by staying at your 220 location. Unfortunately we did not have the best time staying at this location. We loved the room, the views, the and some of the staff. I would have to say \"some\" of the staff because I felt like I was being accused or belittled every time I came to your pool location or just to the front door at the \"after hours\" time. We checked on a Tuesday; very little to know one staying there during this time. We introduced ourselves to the staff, as I was staying there with my partner, and I felt very comfortable. Until, we had encountered a very rude security guard, a pushy bar tending staff, and an ignorant front desk host. On our 3rd night/mid day we decided to go to the pool, we were asked several times what room we were in. We were asked every time we ordered a drink; in which we ordered 3 rounds of drinks, how annoying? Especially seeing as we told several of the host and bar tending staff that we were going to be paying out of pocket with Pesos. Then that very night when we went out on the nightlife tours of the bars in the local area where we came back to \"home\" at 2AM we were stopped at the front area of security and asked to go see the front desk to get credentials. I was shocked at the 2 previous nights we had no issues with coming back into location

Leisure Partner