Name: Blue Chairs Beachfront Resort
Address: Numero 4 Malecon and Almendro, Puerto Vallarta, 48380, MX

10/10

Exceptional

18 Jul 2026

Yordanis

Excelente

10/10

Exceptional

12 Jul 2026

Juan Ignacio

Easy access to the beach and restaurants

Partner

10/10

Exceptional

22 Jun 2026

Adam

We had a fantastic stay at this hotel. The beds were exceptionally comfortable, making it easy to relax and get a great night’s sleep. The staff were friendly, welcoming, and very accommodating throughout our visit. A special mention goes to the lady at the front desk when we arrived around 3:00 PM—she was incredibly helpful, professional, and made us feel welcome from the moment we checked in. Her excellent customer service really set the tone for our stay. Overall, we had a wonderful experience and would not hesitate to recommend this hotel to others. We would happily stay here again in the future.

Family

8/10

Excellent

12 Jun 2026

Rebecca

The staff was very attentive. They made us feel like we’d been there many times instead of just being our first. The beach view was great. Front row seating everyday!!!! The food was so good we rarely went anywhere else.

Partner

10/10

Exceptional

10 Jun 2026

Sean

It was a great hotel and being near the beach was perfect. Loved the ocean view and the top bar.

Partner

10/10

Exceptional

30 May 2026

Ivan

I highly recommend this hotel

8/10

Excellent

30 May 2026

CORNELIUS

Here’s a professional review you can post:

I recently stayed at Blue Chair Resort and had a wonderful experience overall. The check-in process was quick, smooth, and very easy. Victor was especially friendly, professional, and welcoming, which made a great first impression.

The food was excellent, and the tacos were some of the best I’ve had during my stay. I also want to recognize Danielle from housekeeping for doing an outstanding job. My room was consistently clean, well-maintained, and comfortable throughout my visit.

While the elevator did break down during my stay, the staff handled the situation professionally and continued to provide excellent service. Overall, I had a great time at the resort and truly appreciated the hospitality from the team. I would gladly recommend Blue Chair Resort to others and look forward to visiting again.

Self

6/10

Pleasant

16 May 2026

Greg

The beach view was stunning. Listening to the waves crush from the bed was very relaxing. The property could use some maintenance work. We were disappointed with the “pools”
Food at the restaurant was very good
Beds were comfortable.
The location required walking thru several other properties (sand )or the other way is walking up a very steep hill to reach the road. So be prepared to do a lot of walking

Partner

2/10

Poor

04 May 2026

Nicole Marie

I was beyond excited for this trip and experience since we had chosen to pay for a upgraded beach view room and from the beginning we were given a different room as well kicked out from our own hotel beach area due to “ chairs being pre- reserved “ when they had no indication of being taken or reserved. Then when I talked to the man the said they were for the public so I was given many different answers. Then our first time ordering drinks from our hotel staff we got overcharged and were not given a clear explanation on why so we chose not to make it a big deal since it was our first hours on our vacation so I’d say this place left a really bad taste I NEVER WILL STAY HERE AGAIN. I hope others don’t get played with these games as well. Such a shame

Partner

2/10

Poor

04 May 2026

David

No

Self

10/10

Exceptional

22 Apr 2026

Francisco Jonas

The housekeeper was amazing, there isn’t breakfast at all there is only one menu at the beach club, I had partial beach view but the room 111 was to laugh every morning

Partner

4/10

Poor

20 Apr 2026

David

Marketing photos show 3 nice pools. Unfortunately, photos are deceptive. Largest pool is in an internal tiny courtyard, no sun. Another pool is very small and third yhe size of a jacuzzi, but not one! Boo, disappointed! Moved to another hotel with a real pool, sun and a view from the pool!

Friends

2/10

Poor

18 Apr 2026

Peter

The room is very out-dated and lacks basic amenties such as a safe and drawers to store folded clothes. The room TV has some sort of Temu special Android box what was impossible to use. They are a three-star resort on a technicality.

Partner

8/10

Excellent

18 Apr 2026

THOMAS

The TV in Room 602 could be a little larger. Hard to see from the bed. I had to move the couch in front of the bed to watch Sports TV.

Self

10/10

Exceptional

06 Apr 2026

Alvaro

The property is located on a tricky area to get to, but once you arrived you are greeted by a great host (Rebecca). Although we ended switching rooms everyone was very accommodating. And our waiter at the beach (Luis) was extremely helpful to my wife and I. In short we loved it!!

Partner

8/10

Excellent

30 Mar 2026

Aaron

You need to make sure you have a room with a strong WiFi connection

6/10

Pleasant

27 Mar 2026

Lowry

The hotel has very unreliable internet in the rooms. Moreover, this hotel is really dated--like from the 1970s. I was absolutely surprised that it is called a \"resort.\" What it offers is location--right across from the beach. Personally, I would rather walk one block and feel as if I am in the 21st Century. The curtains are old and ratty, the doors let in light and air, the doors are scuffed and need repainting, etc. All of this adds to an air of dilapidation that makes one feel as if they are staying budget hotel.

Friends_and_family Friends

6/10

Pleasant

25 Mar 2026

Harry

Was okay

10/10

Exceptional

23 Mar 2026

Robin

Staff very accomodating

Friends

2/10

Poor

20 Mar 2026

Jeffrey P

Room was clean, staff was nice. So many issues with the two room penthouse suite they shoved all 3 of us into the one bedroom penthouse. Like last time water pressure was awful, no hot water but if it did get hot, then there was no cold. So showers were either cold or scalding hot. Last time our shower curtain rod hole and fell apart and when we tried to put I back on it was so cheap and light weight it just ended up bending again. Great location in beach however not sure if that is worth the room issues.

8/10

Excellent

20 Mar 2026

Evan

Great location, warm pool, nice staff, but few amenities in rooms.

Friends

10/10

Exceptional

19 Mar 2026

Sebastian

Great

4/10

Poor

18 Mar 2026

Fernando

First, the overall condition and maintenance of the building has noticeably declined. The property looks worn down and there was a persistent urine odor in several areas, which made the environment very unpleasant.

Additionally, we were charged an extra fee for an additional guest, yet basic amenities were not provided accordingly. We did not receive extra towels, shampoo, or soap, which should be standard when additional guests are registered.

The check-in process was also extremely frustrating. Even though we had already paid for our stay from Thursday through Monday, we arrived around 7:00 PM and were still made to wait for a room. After traveling, this was unacceptable and poorly managed.

Another major disappointment was the false advertising regarding the brunch that is promoted by the hotel. The experience did not match what was advertised.

Furthermore, the beach chairs and umbrellas are very old, worn, and out of place with what should be a quality beachfront property.

The only highlight of our stay was the excellent service from your beach staff. Paulino and Miguel were fantastic—friendly, attentive, and truly the best part.

Friends

6/10

Pleasant

18 Mar 2026

Jonathan

The internet didn’t work at all. The loungers on the beach are reserved for people who order drinks and food from the restaurant which isn’t mentioned when booking even though no one was sitting in the first 4 rows in the morning still reserved.

8/10

Excellent

15 Mar 2026

Tora

Clean room, housekeeping staff were amazing. Enjoyed the stay and loved Puerto Vallarta. The beach options were nice, never had a problem getting an umbrella or seat. The pool was nice and quiet.

Partner

6/10

Pleasant

14 Mar 2026

ALAN

Location was right in the heart of gay nightlife zone. Water pressure (shower, tap) was excellent. Staff were not very welcoming or friendly.

Self

6/10

Pleasant

10 Mar 2026

Luis

I had to pay extra to get full ocean view. The rooms need extensive up grades

10/10

Exceptional

09 Mar 2026

Glenn

The Blue Chairs has an outstanding staff, they were friendly, helpful and always there to make your stay that much more comfortable.
On 22 Feb 2026, we got stuck in Mexico for an extra week. The Blue Chairs manager told us that they would take care of us, and that is what they did. They kept us safe and allowed us to extend our stay at a reasonable cost.
Thank you, Blue Chairs. We will be booking our stay with you again for 2027.

Friends

4/10

Poor

08 Mar 2026

Peter

While staff were very friendly and helpful, the property has seen better days.

The issues were not overwhelming but annoying.

On two days, there was no water coming out of the hot water tap for the shower.

Even when the hot water came back on, one had to let the water run for some time before it became hot enough.

Equally problematic was the fact, you could not adjust the water to a comfortable temperature, it was either hot or cold.

The handle to the balcony door kept coming off in my hand so I had to reattach it.

Although WI-FI was advertised as being available, it was quite spotty in my room; the only reliable access point was in the lobby.

The elevator wasn't working for a period of time.

At the restuarant across the street, the waiter did not want to split a bill between myself and a friend who was also staying at Blue Chairs. I found this a bit much since the establishment clearly had up to date billing equipment. We stood our ground and somehow, our bill could be split in two.

As mentioned earlier, the staff did their best and whenever a problem was brought their attention, they did their best to resolve.

In any case, I won't be returning to this lodging.

Many thanks.

Friends

4/10

Poor

07 Mar 2026

brent

The room was NOTHING like the picture advertised on hotels.com and the “upgraded” room that the app states was “ocean view” looked directly into the window of the building next to it. No safe or refrigerator. First and last time. Definitely a miss for the amount of money I spent.

Self

2/10

Poor

07 Mar 2026

Matthew

I have stayed at blue chairs for 9 years in a row. Because of the experience I had with Mario, the suupposivily manager, I will never stay there again. This location was always the choice for my annual vacation based on location. Yes the hotel is older, so I’ve come to accept it. With this trip, I was alone this year, wasn’t comfortable with maid service, so I used the do not disturb for 8 days. First night the AC unit was dripping, so with acceptance, I just put a towel down and also a towel to whip my feet off from the balcony. This is apparently where Mario informed me that I should wash my feet better every night before getting into the bed. So apparently, at check out, where I’ve never had issues, the young lady asked me to hold on please. Then came back and said I needed to pay a fee for extra washing. I explained about the balcony being dirty and the dropping AC unit. She called her manager over, Mario. He said they have to charge me as they need to do extra washing. I told him this was not my fault as the balcony is cover with dirt/sand and pigeon droppings. I had to whip my feet every time I went out and in then even to shower clean them. He said I should have washed them better. I said are you serious and also it’s a beach town, cobblestone, and flip flops. I said I’ve never been treated like this in 9 years, he walked away and said you’ll come back! Actually I won’t be coming back and I’ll be taking this as far as I can. NEVER AGAIN BECAUSE OF MARIO!

Self

6/10

Pleasant

06 Mar 2026

Douglas

Great location, however the property is old and shows it, the people were great and we had a good time. Main issue was the lack of water both hot and cold at the highest floor. Banisters are rusted through in places, hot tub was not.

Partner

6/10

Pleasant

04 Mar 2026

Robert

Rooftop staff were amazing and entertainment was fun. The beach club was well serviced.
We had no beach view, although Expedia indicates we should have had one. Swimming pools were empty so no \"vibe\" at the hotel. The cleaning of our room was not so good...washrooms had dirt or mold, especially the shower doors.

Partner

6/10

Pleasant

04 Mar 2026

Oberto

During the unrest. The staff made sure everything was okay and was able to provide the necessary amenities and very responsive. When shortstaffed, some staff stayed behind and was able to keep things running.

6/10

Pleasant

02 Mar 2026

Ashish

The hotel requires major renovations but can't beat the beachfront location. They play loud music until late so highly recommend taking noise-cancelling plugs for quality sleep.

Hotel staff is very friendly and accommodating to individual needs, however, we had to stay in a different room than what we paid for and the front desk did not mention this during checkout assuming that we are completely blind to finding out we were being setup in a much smaller and nominal room than what we paid for. We had to spend 2 nights outside our Master Suite which didn't have air conditioning.

When asked for refund or credit/adjustment since we didn't have our room ready for 2 nights, the staff denied all responsibility. Not sure if we would book this again as this experience left a very sour taste.

Partner

10/10

Exceptional

26 Feb 2026

Jody

The staff was wonderful and took such good care of us. The beachfront is beautiful and service there also amazing.

10/10

Exceptional

25 Feb 2026

Stephen

This was our second stay at Blue Chairs Hotel and I must say a much better visit then last year
Check in was smooth and friendly. Our room was exactly what we reserved. All the amenities were working. All the pools were clean and maintained.
The best part of our stay was the food at tbe restaurant and bar... and the staff, they treated us well and were always friendly even during the Cartel events.
We will definitely be back again !

4/10

Poor

23 Feb 2026

Keith

I was staying 19 days,when i got to my room,no refrigerator, no safe, no phone . Opened the curtain i looked directly at a wall . I complained, the next day they showed me a room on the 2nd floor . It had a glimpse of the ocean, it looked into the place next door living room . I wanted to swim in the pool.noway disgusting. After 9 days they finally cleaned it...11 times i had to go to the hotel desk,because the door card wouldn't open the door..it cost me 375.00 to change rooms .with still no phone ,fridge,or sasasafe.

6/10

Pleasant

23 Feb 2026

Jacobus

Old building, rooms not up to standard

Self

4/10

Poor

22 Feb 2026

George T

The hotel was rundown.
So many things wrong
Toilet seat lose, shower didn't work well. Things falling off,etc etc
Will never stay there again and not sure I will use hotels.com again as you had this on your site.
This was not an inexpensive stay either.
Extremely overbilled

Partner

2/10

Poor

22 Feb 2026

Diane Elizabeth

The advertisement didn’t say it was a gay men’s
Hotel. The room was bare minimum. There was extremely loud music playing all day and evening. The staff however was very nice.

8/10

Excellent

21 Feb 2026

Paula

The room was clean and the staff were wonderful. There were multiple issues with the condition of the room. The sink drainage system was broken, and when we used the sink water got all over the floor, the lock on the door to the balcony was broken, and we could not secure our room, the handle on the sink faucet broke while we were there. There were dishes to use in the kitchen, but there was no paper towels or even a dry towel to dry them on.
They were timely about fixing the leaking sink and about fixing the lock on the balcony door.

Friends

6/10

Pleasant

21 Feb 2026

Clint

Right on beach was awesome. i upgraded my room to jr suite to have view. Room had a small fridge. those were the only pluses. Room is dated and poor maintenance. Toilet wouldnt flush unless u held down button and flush three times. hard to regulate water temp in shower. everything needs a good scrub and clean off the over sprayed paint

Partner

6/10

Pleasant

21 Feb 2026

Teodoro Roberto

The hotel is somewhat dated and could benefit from some repairs and updates. I would recommend reading the reviews beforehand and setting expectations accordingly. That said, it wasn’t as bad as some of the more negative reviews suggest — but with so many newer options available now, I would likely consider other properties on a future visit.

The staff were friendly, helpful, and overall very pleasant throughout my stay. The beach area is fantastic, and Luis (1) in particular was a highlight — exceptional service and a warm presence.

Security, however, was a concern for me. The property feels very open, and it seemed that anyone could walk in without much screening. While some travelers may appreciate the relaxed atmosphere compared to more restrictive hotels, I personally found it uncomfortable.

What I found most disappointing was the presence of massage solicitations and drug dealers near the hotel entrance. This created an uneasy environment and ultimately is the primary reason I would hesitate to stay here again.

Overall, not a terrible experience, but likely not my first choice next time given the alternatives available.

Self

4/10

Poor

20 Feb 2026

Andrew

Room misrepresented on hotels.com. Room was bare bones basic, zero amenities, no chair, rusted metal balcony rail, pleasant staff but poor servixe

Partner

8/10

Excellent

16 Feb 2026

Joseph

Great place. It’s a bit dated but the price is a good deal compared to more modern properties. Perfect location on the beach and short walks to a lot of restaurants and bars!

Leisure Friends

2/10

Poor

15 Feb 2026

Darlene

I found that the room fridge was broken. The stove was broken. The TV didn’t work. I didn’t have any utensils so I had to keep calling the front desk and I was embarrassed, but these are things that should’ve been working before I got there. The pool was dirty and I found the hotel bar restaurant on the beach that they own I couldn’t get a front row seat because they’re all taken and the guy that was serving kept saying they’re reserved, but they only reserve them for groups, not individuals so if you’re an individual, you gotta go sit way in the back you can’t even see the beach which I find is really unfair. They’re only doing that because they want to make the most profit the other thing that really upset me is, I went paid for my drinks when I left the beach went up to my room and then when I came back, the waiter came up to me and said gave me my bill and I said well already paid for it and he said no you didn’t. I said yes I did. I already paid for it so there was like an argument that happened that I didn’t even understand because there was a couple of them talking in their language and I didn’t understand what they were saying so I finally found a boss, and I said to them I already paid and then the boss talked to the employees and straightened it out, but I was so embarrassed then I found out some older guys that come there a lot and give them a lot of business they would get drunk, but they kept bringing buckets of beer they didn’t askfor

Leisure Self

2/10

Poor

14 Feb 2026

Larwrence

Room was not an ocean view we booked, it was a pool view. Rooms were dirty, have not been maintained. All the molding was filthy, chipped and cracked. Floors were dirty and chipped. No phone in rooms house keeping was ok at best, had to ask for face towels several times. The pool was extremely cloudy and you couldn’t see the bottom, no one worked on it for days. Once they did it took several days to get almost clear only to have it clouded again. TV didn’t work, coffee maker didn’t have any filters and neither did the resort or any local store. Had I read any of the reviews I found once we arrived I wouldn’t have booked this property. The pictures of the resort must have been taken when it was brand new, everything about the hotel is old, outdated and not maintained.

Partner

4/10

Poor

13 Feb 2026

Barry

The staff was very nice and the location is convenient. my room was spacious. But the toilet did not work properly, there was a big roach when I woke up, there was no toilet paper holder, the AC in one of my two rooms was running but did not cool down the room, and the hotel is overall run down.

Friends_and_family Friends

10/10

Exceptional

12 Feb 2026

Juan

Beachside location within walking distance of restaurants, shops, and more fun.

Leisure Partner

8/10

Excellent

11 Feb 2026

Kevin

Great ocean view, staff friendly. Would highly recommend Lucas the resident massage therapist, he is friendly, professional and the treatment in the spa is exceptional.

Leisure Partner

8/10

Excellent

11 Feb 2026

THOMAS

Clean room, clean hotel exterior. Only issue was that the large pool was closed for repairs and cleaning.

4/10

Poor

04 Feb 2026

Hedi

i went there years ago and it seemed slightly better in my memory. There was a black out in the neighborhood the first night and the neighboring hotel generator was so loud that it was impossible to sleep. Plus no water and no electricity. The next day the receptionist wasn't really sympathetic. The following night I was unable to turn on the A/C at night. Same the receptionist couldn't do anything about it and didn't seem to care.

8/10

Excellent

31 Jan 2026

Thomas Cael

The Hotel staff provided amazing and friendly service. Spectacular views of the ocean and fun events happening close by. The basic room we stayed in wasn't in the best shape (some rust on the shower head, water damage above the toilet etc) and lacked some amenities (no safe in room but available at the front desk and no fridge )but was clean and well supplied. I'd stay here again but opt for a room with a kitchen and ocean view for future stays.

Leisure Partner

10/10

Exceptional

29 Jan 2026

Daniel

We had an incredible stay at Blue Chairs! The all-adults environment was exactly the vibe we were looking for—a quaint Mexican oasis that felt so peaceful to return to after a busy day exploring the Malecón.

What truly sets this place apart, though, is the service. The staff made us feel like family from day one. A huge thank you to Aldo, Abraham, Miguel, and Antonio, who took such amazing care of us on the beach—they really made our trip special. Even when we ran into a hiccup with a lost room key, the team handled it professionally and had everything resolved by the end of our stay.

Plus, a major bonus for anyone needing to stay connected: the Wi-Fi was perfect with zero issues throughout our visit. I would give this place 5 stars and will definitely be recommending it to anyone headed to Puerto Vallarta!

Leisure Family

6/10

Pleasant

29 Jan 2026

Jack Avak

Location is great on the beach. Hot water works great. Penthouse room was OK; had refrigerator and microwave, no phone. No utensils, plates or glasses so I had to buy those, annoying. Room condition Average.They charge 1000 pesos per visitor after the first visitor including those not staying overnight, no matter how long your stay; I was there nine days and was not about to pay like that. For the low price and location it was good; on an absolute scale it was average.

Business_and_leisure Self

2/10

Poor

29 Jan 2026

Luis

The staff is amazing, however, we had to change rooms 3 times! Plumbing issues, A/C leaking bad and what appears to be mold!

Leisure Friends

6/10

Pleasant

28 Jan 2026

Teresa

The room was clean and large. The view was good and the staff were wonderful, however, the bathroom needs a remodel.

Leisure Partner

2/10

Poor

28 Jan 2026

Bryan

I was very surprised and disappointed with my accommodations upon my arrival. I felt like I was staying in a run-down thrift shop. The room was dirty and the lighting was horrible. Additionally, the front desk people were unhelpful and indifferent. We also lost electricity for an entire day. I am submitting this review because I sincerely want visitors to enjoy their stay in Puerto Vallarta, do not stay here.

Leisure Partner

8/10

Excellent

27 Jan 2026

Jesse

I like how close we were to the beach. Throughly enjoyed the adult only 99% gay environment.

Friends_and_family Friends

10/10

Exceptional

26 Jan 2026

Mariana

Great experience

Leisure Partner

4/10

Poor

25 Jan 2026

Chris Aaron

Staff was very friendly, and the property itself was clean.

However, the room amenities were extremely limited. There was no coffee maker, no bottled water, no ice, no refrigerator, no microwave, no facial tissues, no safe, and no cups. It genuinely felt like I had to ration basic supplies such as toilet paper and shampoo. There were no extras provided at all — just a bare room.

The hotel advertises itself as LGBTQ-friendly, which is great. That said, nearly all of the brochures, events, and excursion information provided were exclusively geared toward gay couples. As a result, the inclusivity felt one-sided rather than welcoming to all guests.

Leisure Partner

6/10

Pleasant

25 Jan 2026

James

No. They initially tried to put us in a lessor room, than what we paid for. Then Took an hour to get us The correct room, which made us Miss dinner plans with friends

Friends_and_family Family

2/10

Poor

24 Jan 2026

Bill

The sea view was not as described & pictured publicly. That was upsetting walking in. The Sea view is part of the experience. No phone in room to reach the front desk. At front desk, we constantly complained about basic needs. No chair in the room next to the desk. (got much later). The damaged desk was appalling to see. Every day, AND several times a day, complained about the lack of different types of towels, toilet paper, shampoo. On the first couple of days, did not even change the pillowcases. Rarely was the floor cleaned, upsetting. Shower curtain rack was weak and fell. Took a day to fix. Then suddenly the towel bar disappears! Who would take a towel bar? Several complaints & days later, had to force them to put one on again. The Wi-Fi was horrible. The amount of time we spent complaining at the front desk about these & other things, took time and energy away from the trip. This was the most disheartening. And soured our view of beautiful PV. Customer service was the worst in the world. Every single customer service rep was beneath any standards of care. Salvador was good at pretending to help you. A smooth talker. Only with constant nagging, did he do the basic things we asked. Enrique was asked to do basic things, several times. Nothing. We just saw him eating at the desk. Aldo did not do anything we asked & also Victor & Rebeca. Only Francisco delivered good customer service. But, he is the Security Guard! Execs don’t care. PV regulars were shocked about all this!

Friends_and_family Friends

8/10

Excellent

24 Jan 2026

Lee

Clean room and very courteous staff

8/10

Excellent

24 Jan 2026

Randall

Clean and friendly but definitely a party place

Leisure Partner

2/10

Poor

24 Jan 2026

Terrance

If your into the LGBTQ this place might be for you. No mention of this on the Expedia web site.
Very few amenities
No refers
No coffee
No microwave
After two days i finally got a fridge, it wasn't much bigger than a microwave. I asked for a coffee pot and twice they said they would bring me one in 10 min. but it never showed up.
Best thing i can say about this place is the internet was good.

2/10

Poor

23 Jan 2026

Jennifer

We stayed for two nights in early December. There were a few positives: the front desk staff at check-in were friendly, the beachfront location is excellent, and the neighbourhood was relatively quiet during the daytime.
Unfortunately, the negatives outweighed the positives. We expected some noise due to the Romantic Zone location, but we were not informed that there is a rooftop bar directly above the guest rooms. This was not disclosed on the Expedia listing and resulted in much more noise than anticipated.
We were also surprised by an undisclosed fee to use the beach lounge chairs. Upon arrival, we were told it would cost 500 pesos per person, per day just to sit in the chairs. This was not mentioned prior to booking. We had to spend time negotiating this and ultimately had to pay, which took away from our stay.
The room was very basic and in need of updates. The balcony was dirty and appeared not to have been cleaned properly. The bathroom ceiling had visible mildew, and privacy was an issue as the neighbouring balcony looked directly into our room.
Cleanliness in common areas was concerning. On our first morning, there was vomit on the wall and carpet inside the elevator. It remained there for several hours and was not fully cleaned until later that evening, with residue still left on the wall.
While the location and initial staff interaction were positives, the lack of transparency, unexpected fees, noise, and cleanliness issues made this a disappointing stay

Leisure Partner

4/10

Poor

21 Jan 2026

Jun

Tired facility. Needs renovation badly.
Had cockroach in bathroom

Leisure Self

10/10

Exceptional

21 Jan 2026

Stephen

The room was very nice. Staff very friendly and ready to help. Very happy to stay at Blue Chairs, and enjoy their clean beach again anytime. Brought a friend on her first trip to Mexico and she had a great relaxed time as well. Thank you REBECCA and ALDO at the front desk!

Leisure Partner

10/10

Exceptional

19 Jan 2026

Aryon

Clean rooms, friendly staff, great entertainment, and the best ocean views in Vallarta!

Leisure Friends

10/10

Exceptional

18 Jan 2026

Yasmin

The room was beautiful overlooking the ocean! So clean! The staff was amazing! Me and the girls had the best time and plan to make it a yearly trip!

Leisure Friends

6/10

Pleasant

15 Jan 2026

Mark

Great location. A lot of things don’t work, old and not safe

Friends_and_family Friends

4/10

Poor

13 Jan 2026

Kimberly

Staff was friendly and professional. Room was clean, but needed some fresh paint and attention.

Leisure Family

6/10

Pleasant

13 Jan 2026

Giovanny Wright

Plus I stayed there before..
Now I got charged for checking out ..
Never hear that before

Leisure Partner

2/10

Poor

11 Jan 2026

Darien

After paying over for 4 nights in the Penthouse Paradise, I experienced unacceptable service failures at Blue Chairs Beachfront Resort during New Year's 2025-2026.
Pre-Arrival: Despite booking a month in advance, the hotel refused any refund or credit when I tried to cancel the next day for financial reasons. Even with Expedia's help, they wouldn't budge. This rigid policy forced me to rearrange finances and proceed.
Major Issues:

Dec 31 (NYE): Complete water outage 9AM-7PM. Staff lied about \"citywide water issues\" - I showered at a beach club two buildings away that had water
Dec 31: Electricity failed at noon, forcing us to climb stairs to the 9th floor repeatedly
Jan 1: Another water outage for several hours
One bathroom had no hot water on arrival

Worst Part - Zero Hospitality:
During 10+ hours without water/electricity on NYE, management provided:

No water bottles
No meal/drink credits
No room credit
Staff told us to \"buy our own water\"
No acknowledgment of ruined holiday

Bottom Line:
Infrastructure can fail, but the combination of multiple outages during peak holiday, dishonesty about causes, and complete absence of guest service recovery is inexcusable at this price point. The inflexible cancellation policy that trapped us into this experience makes it worse.

Leisure Partner

6/10

Pleasant

07 Jan 2026

Randle

No breakfast included. Staff was responsive on room cleaning and/or having to address the sewer oder, nearly every day. Balcony doors have large gaps after close.

Partner

8/10

Excellent

05 Jan 2026

Damien

The room was very clean and the staff were very friendly and helpful.

Friends_and_family Friends

4/10

Poor

05 Jan 2026

Spenny

Water issues, power issues, and wifi issues.
Pool was not cleaned or maintained regularly.
Charge you to use the beach chairs.
In need of some serious cleaning and updating.

Leisure Partner

8/10

Excellent

05 Jan 2026

Tammy

The room was clean and had a spectacular view. It was definitely dated and could use some upgrades but all in all very comfortable.
The staff was friendly and the location was great. The main downfall was that the music from the bar/beach/hotel next door was very loud. Also, beach chairs were included but you could not sit close to the water unless you were a big spender and they reserved the first three rows for \"VIPs\". That was very annoying so we ended up renting chairs from the vendors next to our resort.

Leisure Family

2/10

Poor

04 Jan 2026

William

Old and tired. No good shower for the trip. Trickied lukewarm water.

Leisure

8/10

Excellent

02 Jan 2026

Charles

Had a good stay. No frills hotel but was comfortable and glad they provided shampoo and body wash. Aldo at the front desk was very helpful although the rest of the staff wasn’t as friendly as him. I love that they are so close to the beach. The blue chairs umbrellas beach wait staff was nice and friendly and the drinks (mojitos, pina coladas, blended margaritas) were all well-made and tasty, but you need to make a reservation the day before if you want seats closer to the water. I scheduled a professional massage with Lucas who did a great job and has awesome technique and well worth the cost. I’ve stayed here before and would stay again for its location and cost. Glad they are mostly LGBTQ+ but I did see a lot of other couples as well.

Self

2/10

Poor

01 Jan 2026

Lorena

When they say adults only. They mean it.

10/10

Exceptional

01 Jan 2026

Melissa

The staff was friendly and helpful. Beach is so close and its walkable to dining and shopping in the area.

4/10

Poor

30 Dec 2025

Paul

Place is a dive

Leisure Self

8/10

Excellent

29 Dec 2025

Katrina Louise Van Der

Our room was big, clean and comfortable, amd was all we needed out of a room. The staff are exceptionally friendly and helpful and the location was close to all the great stuff the romance zone offers. The beach was lovely and the beach staff were amazing! The food at Blu on the beach was very good..

Leisure Partner

8/10

Excellent

28 Dec 2025

Pedro

Great room view and clean. Courteous staff, except for this front desk guy who needs to reinforce his customer service skills to manage uncomfortable situations.

Friends_and_family Friends

8/10

Excellent

25 Dec 2025

Kenneth

Everything was great except my wife had a nosebleed and got a little blood on a towel and they made us buy a new one but it was 650 mxn for a towel{$50} seemed a little excessive

Leisure Partner

10/10

Exceptional

25 Dec 2025

William V

The view from the room was amazing. The staff at the beach club was great shout out to Miguel and Antonio.!

10/10

Exceptional

25 Dec 2025

David

Amazing clean ! Next to the beach and LGBTIQ+ I love it

Leisure Self

6/10

Pleasant

23 Dec 2025

Luis

Hotel is in a nice spot, definitely needs some updating. My room got no wifi. The rooftop bar was nice and the drag queen were great, but the jacuzzi was cold in the rooftop.

10/10

Exceptional

22 Dec 2025

Erik

Amazing staff and view

10/10

Exceptional

21 Dec 2025

Luis

staff is very friendly

Leisure Family

6/10

Pleasant

19 Dec 2025

Maureen

Hotel area is noisy, say beach but can’t sit on a beach chair unless you spend 500 pesos. There staff reserve the beach front chairs for selected customers even though your there waiting to be seated.

Leisure Friends

6/10

Pleasant

17 Dec 2025

Gabriela

While the room appeared generally tidy, I noticed visible fingerprints on some of the furniture and a few spots on the floor, which took away from the overall cleanliness. On a positive note, Aldo at the front desk was exceptionally friendly and helpful. Unfortunately, I can’t say the same about the rest of the front desk staff, who were less welcoming.

Leisure Partner

2/10

Poor

15 Dec 2025

Chris

No Hit Running water in the shower.

Came by once to fix it and still did not work entire time we were there.

Partner

6/10

Pleasant

12 Dec 2025

Rebecca

I do have to say our maid, Kimberly did a FANTASTIC job with our room. We were here for 2 weeks and she didn't skip a beat. I was surprised the hotel was not more accommodating, friendly and helpful. Our AC unit in our bedroom was not working and we asked numerous times for them to fix it and they never did. For us paying for the \"penthouse suit\" for two weeks, I would have thought they would have been more helpful. We asked for a late check out because our flight left at 5 pm and they would not give me an answer. The restaurant that is apart of their hotel had amazing waiters with the exception of one of them. We asked about getting a chair by the ocean and were told no because they had high priority people to take care of. We went down to the Tropicana where Alexis was the THE BEST!!

Leisure Partner

8/10

Excellent

12 Dec 2025

Paul

A very comfortable and fun experience with great staff on land AND sand!

Thank you

Leisure Partner

6/10

Pleasant

10 Dec 2025

Mark

Great location but property is extremely old and needs updating. Great value for the big room I got.

Business Friends

8/10

Excellent

10 Dec 2025

Kevin

The room was clean and spacious, housekeeping did a great job daily with the exception of one day they took towels but forgot to bring any back. We did have the key stop working one time but wasn’t a big deal. Overall the hotel is showing some age but the staff were all excellent that we encountered and eager to help the customers. Definitely also recommend getting a massage from Luca’s, he does a great job. Overall very satisfied but would rate higher with some updates.

Leisure Friends