Name: Buenaventura Grand Hotel and Great Moments
Address: Ave. Mexico No. 1301, Puerto Vallarta, 48350, MX

10/10

Exceptional

16 Jul 2026

Orlando

Everything was great

8/10

Excellent

16 Jul 2026

Scott

Food was great, overall a very nice resort. Would stay again.

Partner

8/10

Excellent

15 Jul 2026

Javier

Very good

10/10

Exceptional

13 Jul 2026

William H.

Best service I’ve ever had very clean very friendly

Self

8/10

Excellent

12 Jul 2026

tyauni

the staff here was amazing and super helpful! the food and drinks were great as well. my only complaint is the cleanliness of the reusable napkins, they seemed to be dirty with stains all the time, the towels too.

Friends

10/10

Exceptional

09 Jul 2026

Araceli

Location was perfect!! Enjoyed our stat

Partner

10/10

Exceptional

06 Jul 2026

fernando

Hotel was ok, clean and food was good

Family_with_children

10/10

Exceptional

04 Jul 2026

Sylvia

Nice comfortable resort. Great food, nice staff and great location.

Family_with_children

8/10

Excellent

03 Jul 2026

Rosie

Excelente servicio 💯. Las instalaciones bien cuidadas. El buffet muy bien. El restaurante italiano y Mexicano les falta mejorar la calidad de comida y no hay muchas opciones.

Family_with_children

10/10

Exceptional

02 Jul 2026

Tamara Jo

Really enjoyed our stay!! Only thing is that I wish there were more restaurant options.

Family_with_children

8/10

Excellent

02 Jul 2026

Candice

The staff is amazing and always there for all your wants/needs.
If you workout in the gym, you will be disappointed. While the equipment is okay, it is not maintained. Additionally, there was no A/C working (the temp was in the 90s), no fans, no towels and the main door boarded up so entry was through the front (through dirt then brought in). That door had to be left open.

Family_with_children

10/10

Exceptional

30 Jun 2026

Daniel

Everything was great clean and fun!

Friends

8/10

Excellent

29 Jun 2026

charles

Overall enjoyable stay. Only 2 sit down restaurants and they require you make reservations in person at 9 am. Mexican restaurant was excellent but outside Italian restaurant was terrible. First you wait 10 minutes while they seat ? Owners Food was terribke( undercooked risotto and overcooked fish). Buffet was ok but offer ran out of specialty items by 7:30. Bar tenders pleasant and bar service was good. Enjoyed skier but some nights can’t even order off menu. Strict one towel rule and rocky beach but chairs and umbrellas were nice

Family

2/10

Poor

28 Jun 2026

Maria

El staff terrible nadie te ayuda mal servicio en front desk para no regresar muy mala experiencia

Self

8/10

Excellent

28 Jun 2026

Alvaro

A lady slipped and dislocated her knee on our last day by a bar pool. It seems like it’s a known problem, because they have wet floor signs EVERYWHERE in that area. Otherwise than that the waiters in the pool and the beach area are amazing. Loved how they treated me and my family. Restaurants that require reservations serve some food that wasn’t up to my expectations. Was better off having the buffet.

Family_with_children

10/10

Exceptional

27 Jun 2026

Silvia

Had lots of fun in rhr pool and the food was delicious

Family_with_children

10/10

Exceptional

25 Jun 2026

Zulit

It was great lije always

Partner

10/10

Exceptional

19 Jun 2026

Danielle Vanessa

This was our second time staying that this hotel. It has the best price, best staff and best service.

Friends

10/10

Exceptional

16 Jun 2026

BETSY

The staff throughout the hotel were attentive, friendly, and consistently polite, which made our stay very enjoyable. The buffet offered a wide variety of flavorful options, and the rooms were exactly as described—clean, comfortable, and well maintained.

The hotel is in a great location. If you’re planning to visit the Malecón, it’s about a 15-minute walk, and we felt safe walking there during our stay.

In addition to the buffet, the hotel has two restaurants that require dinner reservations. We tried Corazón Contento, the Mexican restaurant. The food was decent, but it wasn’t particularly memorable, so I don’t think you’d be missing out if you decided to skip it. There’s also an Italian restaurant on the property, although we didn’t have the chance to try it.

Overall, we had a very pleasant stay and would definitely consider returning.

Partner

10/10

Exceptional

12 Jun 2026

April Blenn

Family-friendly. My preschool daughter enjoyed their drop-in center. The staff were very friendly and helpful. Great customer service. Rooms were clean. Thank to staff for ungrading us after some miscommunication with our booking. The view from our room was very nice. The only thing is that you can't control the AC. The thermostat doesn't let you change the temp in the room so it can get warm at night in the room.

Family_with_children

2/10

Poor

08 Jun 2026

JOCELYNE

The hotel appears to be understaffed and unprepared for the number of guests it accommodates. The dining area is too small for the volume of people staying there, resulting in extremely long lines. We had to wait nearly two hours just to be seated at the buffet.

Customer service was also disappointing. Staff members were often rude and seemed bothered when guests asked for assistance, making it difficult to get help when needed.

The room conditions were uncomfortable as well. The air conditioning did not work properly, and the room temperature never dropped below 77°F, making it hard to relax or sleep comfortably.

Friends

10/10

Exceptional

07 Jun 2026

Glenn

Front staff was really helpful with checking us in. Kudos to Justin, very cheerful attitude and smoothed out some kinks in our check-in with some of the staff. He's really good at his job. Food was delicious and varied. Servers were really attentive and quick. My daughter really enjoyed their drop-in activities for kids. The staff there was really nice too. It was my parents and brother's first time in mexico and we got a real treat on their mexican themed night with their 2-hour show showcasing the beautiful mexican culture. The rooms were clean. The only thing was the AC, you can't control it to be cooler. It was centrally controlled and on our first day coming from Canada 24.5 C was too warm inside the room.

4/10

Poor

06 Jun 2026

Monique

Most of the staff is friendly but the hotel is really small and extremely crowded. We traveled in a group of 7 and it took us 3 elevator rides each way to get to our room or down to the lobby. There is only ONE TINY elevator. The all inclusive amenities are not worth it there isn’t much to choose from. It’s the same food every day just plated different. The room service is part of the all inclusive but they charge you a “service fee” every time you order anything and there is a limit to what you can order. I do not recommend for anyone visiting for the first time. It would definitely leave a bad taste in your mouth and you probably wouldn’t never consider visiting PV again.

Family_with_children

6/10

Pleasant

06 Jun 2026

Roberta Jane

Food was a little sub par. couldn't get into italian restaurant b/c only higher class guests could go there. Buffet wasn't good except mexican night which was wonderful. Our room was noisy. very confusing when restaurants were open.
Crowded with lots of families though the kids were exceptionally well behaved.

10/10

Exceptional

06 Jun 2026

Jason

Great property

10/10

Exceptional

03 Jun 2026

Jose

Crean room, Beach view only not for swimming

Family

8/10

Excellent

03 Jun 2026

Arnaldo

Always clean buffet needs to add more options in dinner and lunch. But overall good

Family

10/10

Exceptional

03 Jun 2026

Marisol

Very nice place 10 on service and food!

Partner

2/10

Poor

02 Jun 2026

Rocio

Staff was rude, a/c didn’t work well. Bars close early pools close early

Friends

10/10

Exceptional

02 Jun 2026

Shaneen Marie

We've visited this property seven times in the last six years. What can I say we like it and the staff make the stay enjoyable. Nolberto bell boy, Gloria breakfast assistant, Dalia egg station, Louisa housekeeper, Jorge pool bartender, Fausto, Raman all have such great personalities and that is why we return year after year. Great distance to local shops and dining options.
This is a family friendly hotel, I enjoy hearing the kids play. My only complaint is the kids kept throwing food in the pool and doing cannonballs and that is not allowed. That went on for a few days and pool security showed up and finally did something about it. Even with that small annoyance our stay was great.

Partner

2/10

Poor

01 Jun 2026

Natalia

Most staff was rude, the pool closed at 8pm. The a/c in the rooms did not work well. Buffet area is not big enough for all the guests there was always big lines to even get a table. Mexican restaurant didn’t even have everything they offered on the Menue.

Friends

8/10

Excellent

31 May 2026

Carolina

Good place to stay

Friends

10/10

Exceptional

29 May 2026

Issis

We just stayed there for quick getaway. The rooms were very clean everything was clean from restrooms to bedding . The staff is very nice and friendly also very attentive! Their buffet was the only place we ate at and was never a disappointment! Worth every penny spent ! The beach was very beautiful it does have a bunch of rocks but we still made the best of it!

Family_with_children

10/10

Exceptional

28 May 2026

Lawrence

This place is an 5 star hotel. I have been here 5 times in the past two years.

Family_with_children

10/10

Exceptional

27 May 2026

Ramandip

good resort

6/10

Pleasant

20 May 2026

allen

Staff stole money from my room

8/10

Excellent

17 May 2026

LAURA

Food and bar service were great. Plenty of variety

Friends_and_family Friends

10/10

Exceptional

17 May 2026

Scott

Staff were amazing and very considerate of non Spanish speaking guesses.

Partner

8/10

Excellent

15 May 2026

Elaine

Great place to relax for very reasonable price.

Partner

10/10

Exceptional

11 May 2026

Rodolfo

All good

Family_with_children

6/10

Pleasant

11 May 2026

Hiteshkumar Balbantrai

The hotel location is excellent. It is very close from \"El Malecon\". The beach is rocky, it is safe to wear water shoes. The food was decent. The issue about the food was that the same food (dishes) from breakfast were offered for dinner. The check in and check out was excellent.

Self

2/10

Poor

06 May 2026

Tony

Everything was on the cheap, poor quality alcohol, terrible coffee. Not able to get change at the front desk. It took one hour to get a hamburger and it was child size in a regular size bun. Draft beer only around the pool. The Mattress and Boxspring was disgusting. We stayed only one night - that is how bad this place was.

Partner

10/10

Exceptional

02 May 2026

andre

Clean, the staff amazing, very gentle.
The only complaint is the beach, to many stones the make difficult to get to the sea.

10/10

Exceptional

28 Apr 2026

Rimanya

Enjoyed my stay. Lovely hotel and amenities

Self

8/10

Excellent

27 Apr 2026

James

We really enjoyed the Mexican Fiesta on Friday evening. We enjoyed the food, at both the buffet and the restaurant. The staff was friendly.

The pools were always packed, and sometimes it was hard to get service at the pools. One thing we would like to see improved are the drinks. Some beer options other than Modelo and Corona Light would be nice. Maybe an IPA or some craft beers. The Tequila was not good quality; thus, many of the drinks were not very good.

But all in all, we had a great time.

Partner

8/10

Excellent

26 Apr 2026

Manuel Jr

Yes

Family_with_children

8/10

Excellent

26 Apr 2026

Lisa

Great location and easy to get around resort. Wished there was an adults only pool area.

Partner

10/10

Exceptional

25 Apr 2026

Erica

We loved the layout of the property. It was not too big and had a beautiful view from our balcony of the pool and ocean. Rooms were clean and maintained well.

Partner

4/10

Poor

22 Apr 2026

JAYME

Our room was hot. The pool was filthy. The food was ok, but the selection at breakfast was very limited. Overall, the images on their website did not represent this property. Without question, not staying at the Nobuenavista again.

Partner

10/10

Exceptional

20 Apr 2026

Amy

Beautiful resort! Very nice and clean. Staff is so friendly service is excellent! Great location with accessibility to store shops and the Malecon!! The beach is quite rocky.

10/10

Exceptional

17 Apr 2026

Raymundo

I loved everything here

Family_with_children

10/10

Exceptional

16 Apr 2026

Daniel

Family loved it. Great location. Food pretty decent for the price and just enough going on with he Magic nights that made it memorable. Beach is not the best with lots of rocks but well worth the trade off for location and everything else

Family_with_children

10/10

Exceptional

16 Apr 2026

James

.

Friends

10/10

Exceptional

14 Apr 2026

Stephanie

We really enjoyed our stay here, the staff were amazing and the cleanliness overall was top notch. The food was decent, the breakfast was what we looked forward to most.

8/10

Excellent

12 Apr 2026

Ana paula

We loved our second stay at BV Grand. The staff is great and Sunset restaurant is our favourite for the food and also the majestic sunset view. Rooms were very clean and the service was efficient everyday.
We missed having a bit more protein options at the Buffet restaurant.
Jorge our pool server is the best and always makes our stay so pleasant .
We loved the Mexican night . It was the highlight of our stay . The Tradicional Mexican shows were the best.

Point to improve: the bike service. Bikes need some maintenance or replacement.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Wilma

Staff are the best. Food and drinks are excellent. Clean resort. Short walk to malecon. Excellent location. Will definitely go back.

Friends

10/10

Exceptional

12 Apr 2026

Vincent Aidden

great staff and amenities

Partner

10/10

Exceptional

11 Apr 2026

Matthew

This was a vacation for my wife and I. Property is amazing. The staff was very friendly and helpful. The rooms and resort were clean. Food was good depending on the time of day. Breakfast and lunch were always good. Dinner was average. All being said it was still a great vacation.

Partner

6/10

Pleasant

05 Apr 2026

Matthew

The property was ok. The food was sub par. Staff was nice.

8/10

Excellent

05 Apr 2026

Luis

La atención fue muy buena, tanto en restaurantes como en zonas comunes. Recomiendo mucho el restaurante sunset para desayunos y cena. El bufet es amplio y variado. La ubicación es muy buena, muy cerca caminando del malecón y cuenta zon farmacias y tiendas muy cerca.

considero que debe mejorar el servicio en la playa, los meseros comienzan muy tarde a atender, y el bar de la piscina de adultos, también abre tarde.

El restaurante Corazón Contento no me sorprendió, me pareció bastante estándar.

En general me pareció un buen hotel, con buenas instalaciones y muy generosos en todo sentido con el todo incluido. Como sugerencia, solo dejaría una de las dos piscinas grandes, como solo para adultos.

Friends

10/10

Exceptional

02 Apr 2026

Miguel

The staff is the best! Food was fresh and the dinner choices were wonderful!

8/10

Excellent

01 Apr 2026

Javier

I paid for ocean view and the only thing i saw was the spa roof view that was a lie but staff and rooms where excellent

Family

10/10

Exceptional

30 Mar 2026

Patricia

Super nice

10/10

Exceptional

28 Mar 2026

Wesley Earl

Location great for us. Easy walk to old own and the Malcon. Hotel staff were very helpful, pleasant and welcoming. Facilities were somewhat dated but well maintained.

Partner

8/10

Excellent

25 Mar 2026

Pete

This was a good clean property for being in town. It is one of the better hotels smaller annd intimate, ans good for a short stay. beach was good water swimable and easily walkable to the Malecon. Friendly staff, little lobby entertainment for the evenings,

Partner

6/10

Pleasant

24 Mar 2026

Lisa C

Is an OK room, bathroom too small, AC did not do it’s job, pillows and bed very hard. Says all inclusive but if you want room service, you still have to pay delivery free every time and you only get two bottles of water per day ONLY and take forever to take it to you. You and my husband are beer drinkers do not have a wide selection keg beer pulls our not as big and only can choose from two poles. Only good at this hotel was the food very tasty and delicious. Overall, I rate this hotel a 5/10

Friends

8/10

Excellent

24 Mar 2026

Megan

Kid- friendly food, overcooked seafood.
Had a wonderful time!

Family_with_children

10/10

Exceptional

21 Mar 2026

Jean Pierre

Super clean

Partner

10/10

Exceptional

19 Mar 2026

Gustavo

My boyfriend chose this as our first resort, and after reading some of the other reviews, I was honestly a bit confused, because our experience was completely different—in a good way.
From the moment we arrived, everything was wonderful. We are Mexican, and the staff treated us with kindness and respect throughout our entire stay. I had read a review from someone who said they were treated poorly, but that was not our experience at all.
This is one of the most relaxing resorts I’ve been to. There are so many activities to enjoy, so you can stay entertained or just unwind, depending on what you’re looking for.
Our room was cleaned every day, and we always had fresh towels, which made a big difference in our comfort. I also really liked the variety of food—there were different options every day, and having two restaurants was great. On top of that, there’s a gym and even a daycare, which makes it a great option for all kinds of travelers.
Overall, we had a great experience and couldn’t find anything negative to say. We truly enjoyed our stay and would definitely come back.

Partner

8/10

Excellent

19 Mar 2026

Jeanine

Great walking distance to the Malacon. Beaches are rocky and the ocean drops off so swimming is challenging. The hotel is very nice and the food for an all inclusive is good. Would stay here again.

Family

10/10

Exceptional

17 Mar 2026

SUSAN

I love this property. It is so clean and the staff is so helpful and friendly.

Friends

8/10

Excellent

16 Mar 2026

William

Loved it

Partner

10/10

Exceptional

14 Mar 2026

Debby

We were on an ocean view, but it was a corner that overlooked the smoking area between the two hotels, we expected a better view but made it work.
The room we think because it was a corner was quite tight but extremely clean & well maintained.

10/10

Exceptional

10 Mar 2026

Ian

Great ocean view, the resort was in excellent condition.

Partner

4/10

Poor

10 Mar 2026

Daryl George

I expected a higher quality of food and better entertainment for the price of the hotel.

Family_with_children

10/10

Exceptional

09 Mar 2026

Ladislav

The rooms and property are always being cleaned daily

10/10

Exceptional

09 Mar 2026

Cheryl

This hotel never disappoints, it’s close to everything, it’s a smaller hotel so no waiting online for anyone or anything and the staff are all so friendly, it was out second time back and will definitely be staying there again

8/10

Excellent

07 Mar 2026

John

The staff is wonderful. I had two rooms 1
For my daughter her room was great my room my do much. Last year the food was much better. Beach is great and views of the ocean could be seen in both rooms

8/10

Excellent

07 Mar 2026

Donald

Yes very nice view...

Family_with_children

10/10

Exceptional

03 Mar 2026

jacquelyn

Been coming here twenty plus year. The staff is excellent, the rooms are great, and the location is perfect walking distance to everything.

Family

10/10

Exceptional

01 Mar 2026

Cindy

The staff at the resort are amazing. Great location and food.

Friends

10/10

Exceptional

28 Feb 2026

Brendan

Nice

10/10

Exceptional

28 Feb 2026

Michelle

Amazing service, staff is friendly, helpful. Very clean resort. Food is plentiful, great asortment, and delicious!!

Friends

6/10

Pleasant

27 Feb 2026

Marlena

Staff was great!

Partner

10/10

Exceptional

27 Feb 2026

Wendy

We had a wonderful stay! Our room was quiet and comfortable, even facing the street. We felt very taken care of, especially when the city was in turmoil. Thank you to all of the amazing staff!

Family

10/10

Exceptional

26 Feb 2026

DArcy Jane

The hotel is small and very clean. Food is great, but the outstanding staff make this an all time favourite.

Friends

2/10

Poor

26 Feb 2026

Hardeep Singh

Never book again

10/10

Exceptional

25 Feb 2026

Tracy

The room was clean, smelled fresh, clean comfy linens. Many amenities in room. Daily restocked mini fridge water pop beer. The entire staff at hotel is amazing!! Always willing to help. Make you feel welcome and grateful to have you there. The servers at the beach/pool don’t just serve drinks..they interact with guests so that you feel like you’ve known them for years!!! Highly recommend

Friends

10/10

Exceptional

25 Feb 2026

Robert

Food was very good, staff very good,friendly room very clean

Partner

10/10

Exceptional

22 Feb 2026

Vincent

Amazing service

Friends

10/10

Exceptional

21 Feb 2026

Stacey

Great location. Good food. Comfortable rooms.

Family

10/10

Exceptional

19 Feb 2026

Craig

Everything was great

Partner

10/10

Exceptional

19 Feb 2026

David

Great place

Self

8/10

Excellent

19 Feb 2026

DOUGLAS RONALD

Yes

10/10

Exceptional

18 Feb 2026

leticia

The staff friendliness and service was exceptional.

10/10

Exceptional

16 Feb 2026

Janet

Excellent services. The staff were amazing and very courteous and attentive.
Hotel was clean and well presented

8/10

Excellent

13 Feb 2026

Ann Marie Flora

Rooms and entire resort was extremely clean.

4/10

Poor

12 Feb 2026

Cindy

The Property is nice but it was a huge disappointment in many ways. Kids and adult going up the halls all hours of night huge echos! We sleep with a noise machine and still couldn’t drown it out. The lobby goes with loud music till 10! We were put in a room with a slider to a balcony with weeds. They say it is all inclusive but if you want more than the two bottles of water they give you it’s a charge!
say it is all inclus water day and if you wam

Partner

6/10

Pleasant

12 Feb 2026

Sharon H

Same food, different versions. Leftovers become something else, bland.
AC not the best. Staff are all wonderful! Great location not the best beach.

Leisure Friends

10/10

Exceptional

09 Feb 2026

Barbara Jean

Room was good! Clean and amenities restocked daily. Staff kind and engaging! Activities fun, inviting but not overwhelming.