Hacienda De Vallarta Las Glorias

Mexico , Puerto Vallarta
Puerto Vallarta, Lucerna 103 Col Versalles
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Rafael

Did not use the pool. Many convenience stores nearby. T.v remote was unprogrammed. There is no phone on the rooms, I had to call front desk from my personal phone with no answer.

Partner

10/10

Exceptional

03 Mar 2026

Hugo

Yess,

6/10

Pleasant

01 Mar 2026

Georgia

The room was smaller than expected, and smelled a bit weird. The staff however were really nice.

6/10

Pleasant

01 Mar 2026

Hildeberto

The room was in good condition, they just need a little effort to make this an excellent place to stay on my next trip. Make sure they have toilet paper in the bathroom, hand towels and washcloths, and probably something to step on after showering too, especially when elderly people are visiting. Thanks!

Family

10/10

Exceptional

25 Feb 2026

Veronica

We stayed here during the lockdown when the shootings and riots were going on after the passing of a cartel leader, and the staff members made us feel safe and secure and took care of us and we all looked out for each other. Overall, the place is exactly what you pay for.

10/10

Exceptional

15 Feb 2026

June

Clean room, good ac, very polite and courteous front desk, cleaning employees are wonderful. The pool area is excellent

Leisure Partner

10/10

Exceptional

12 Feb 2026

Joanne

Was very happy with the hotel & staff. Really like the location as it suits our needs perfectly with everything we needed within walking distance. Hope to return next winter to our favourite winter getaway.

Leisure Partner

10/10

Exceptional

03 Feb 2026

Corrinna

The staff are always amazing and friendly, the rooms were cleaned as requested and amenities are close. We love staying there and will be back next year.

Business_and_leisure Friends

8/10

Excellent

24 Jan 2026

Jonathan

The staff were so lovely, they felt like family by the end of the week. I wasn't crazy about the room they initially gave me. It received very little natural light. But then I asked if I could have a brighter room and they put me in a nice bright room on the second floor. They were very accommodating.

4/10

Poor

24 Jan 2026

Dorothy

The room was stark, at best. Ancient stained couch. Mold on top of fridge. No mirror in bathroom. Absolutely bare minimum.

2/10

Poor

21 Jan 2026

LOREN

The room had dead and live roaches, even when we opened our door there was roaches outside

Leisure Family

10/10

Exceptional

18 Jan 2026

tom

yes

Leisure Self

10/10

Exceptional

11 Jan 2026

Marco

Great

Leisure Family

8/10

Excellent

10 Jan 2026

Janet

Room was clean, beds good, staff very helpful

10/10

Exceptional

10 Jan 2026

Juliana Naranjo

The room is clean. The pool is nice. The location is great.

Leisure Family_with_children

2/10

Poor

05 Jan 2026

Allison

We’ve spent the last two months traveling throughout Mexico, and this has been by far the worst hotel experience we’ve had anywhere.

Check-in was awful. We were placed in a room directly next to the pool with an open window and loud music blaring, with no warning. We had to immediately return to the front desk to request a quieter room.

The rooms are old, musty, and unpleasant, with a noticeable odor. The beds are extremely uncomfortable, making it difficult to rest at all. The WiFi is terrible, with a weak signal that constantly drops, and the room key repeatedly stopped working, requiring multiple trips back to the front desk just to access the room.

The bathroom was unacceptable. The shower drain was completely clogged, and there is no shower tray, which caused the shower to flood the bathroom and spill into the hotel room. This is a serious maintenance and hygiene issue.

Basic amenities were missing:

No refrigerator

Only two towels

No bathmat

Cheap, unhygienic shower curtain

When we asked for a bathmat, we were told to go to the front desk ourselves and then waited over 10 minutes for it.

What’s most shocking is how positive the Expedia reviews are. Based on our experience, they feel completely disconnected from reality and have made us question the reliability of Expedia reviews altogether.

This property fails on cleanliness, comfort, and service. Do not rely on the photos or reviews.

Business_and_leisure Partner

6/10

Pleasant

02 Jan 2026

mario alberto

Se que es temporada alta, pero no hay relación calidad precio-
Hubo ruido por parte de las personas del mantenimiento a las 7:50 am platicando …
Cuartos pequeños

Lo que si buena ubicación

2/10

Poor

31 Dec 2025

Shane

Did not look at all like photos. Entrance is off the street, off a busy street. Room was not like photos, bathroom smelled like urine, fridge didn't work. Bed sheets and pillow cases stained. Spent night with noisy air conditioner, cars and traffic, horns all night. Kids didn't sleep, neither did we. Definitely a budget hotel, not worth what we paid. Had to keep going down to desk to ask for more toilet paper and towels. WiFi weak. Staff friendly.

Leisure Family

10/10

Exceptional

30 Dec 2025

Brenda

Excelente hotel servicio cuartos limpios alberca súper bonita

6/10

Pleasant

29 Dec 2025

Jody

Very basic but clean room. No outlet in the bathroom. Only one outlet in the bedroom area. Nice pool. No amenities whatsoever. Beds were comfortable. Right next to a very busy street with no safe way to cross it for a few blocks. The hotel was located in an area that was not close to the more touristy areas so we left and moved to a different hotel. We were there over the Christmas holiday and there was no place in walking distance to get food other than the Subway fast food. The hotel did have coffee but no cream or sugar.

Leisure Family

2/10

Poor

25 Dec 2025

Guadalupe

I didn't feel safe. Bathroom had mold & smelled like urine. It’s a low budget hotel that requires maintenance. Very noisy from 7am to 9pm. Staff was nice.

10/10

Exceptional

07 Nov 2025

Olive

All very good 2nd time staying here.

10/10

Exceptional

01 Oct 2025

Olive

Would stay again. Great air conditioning and location

Self

2/10

Poor

30 Aug 2025

kurt

The room was small no windows the pictures are deceiving

Leisure Partner

10/10

Exceptional

04 Aug 2025

Eleonor

Clean! Comfy beds. In process of updating rooms. They were painting the room next to ours.

Walked the property for about 20 mins and never came across any pests. Would recommend!

8/10

Excellent

21 Jul 2025

Alex

It was good

Leisure

8/10

Excellent

17 Jul 2025

Yvette

Clean and quiet

Leisure Family

10/10

Exceptional

10 Jul 2025

Jonathan

Exellenete!!!

Leisure Self

10/10

Exceptional

08 Jul 2025

Gloria

Excellent point to go almost everywhere in the city. Place spotless very quiet. Very accessible to local cheap eating places. My family loved the room very clean. Room service did an excellent job everyday. Price very reasonable for a family who wants to save money for the outdoors.

Leisure Family

8/10

Excellent

22 Jun 2025

Teresa

Muy bien la estancia, la limpieza y el trato lo unico malo es k amaneciamos con charcos dentro del cuarto kmo k entraba del suelo y se nos mojaron muchas cosas fue lo unico malo.

Friends_and_family Family

8/10

Excellent

22 May 2025

Maria

I was a nice small hotel. Very authentic and the staff was great!

Leisure Partner

4/10

Poor

01 Mar 2025

Jacob

Pool was supposed to be closed at 10 but it was insanely loud well after 11. Room door wasn’t secure- you could see the outside with how big the gaps were around the door, felt very unsafe. Towels were dirty when we first got there so we had to exchange them before we could even shower. There was a tv in the room but you have to pay 1000 pesos for the remote to turn it on. Ok place if you just need a cheap one night place but wouldn’t recommend.

Leisure Family

8/10

Excellent

27 Feb 2025

Jacob

I got the super saver, so it’s pretty bare bones but I expected that. I’m only here for a night, so it’s ok. The pool area and nearby outdoor seating is a great feature, and where I’m spending my time if not out exploring.

Leisure Self

6/10

Pleasant

23 Feb 2025

Jeff

A 1or 2 star at best. Super simple accommodation, nice staff, but having to return tv and ac controller, to the front desk made it feel like we were not trusted as guests. No elevator, stairs only, w no available help if needed. No coffee available in the morning and the self serve water jugs were often empty.
On the upside, the pool area was lovely.

Leisure Partner

4/10

Poor

22 Feb 2025

Randy

Communication goes a LONG way!

They made us give a large security deposot and then could not reimburse the credit at checkout. We had to come back a week later to get the issue resolved, very inconvenient.

We went out to dinner, came back to a locked hotel and no key, no poated phine number and no way to get back into our room.

The main gates had combination locks, but no combination was provided and took about 2 hrs to get back into the hotel for the night.

Hot water tank was alao off, but thats pretty common in Mexico, so we turmed that on ourselves.

Also, earliest checkout weve ever seen at 10AM, but will jot let you in 1 minute before 3PM.

Probably one of our worst stays ever due to poor communication (and we had a spanish speaking person with us).

On the plus side, penthouse was staggeringly gorgeous & huge. If they get their renovations finished and get their act together, they will eventually have a beautiful facility.

Partner

10/10

Exceptional

21 Feb 2025

June

What a nice little oasis! From the moment you walk in, the staff is very pleasant, the plants around the pool and sitting areas are well taken care of, the air conditioning is good and the beds are comfortable. My only suggestion is for a bath mat, as tile floors are slippery when getting out of the shower!

Leisure Partner

10/10

Exceptional

17 Feb 2025

Doug

Tomorrow we find the beach! The hotel is super cute and clean with a lovely pool and friendly staff.

Leisure Partner

8/10

Excellent

16 Feb 2025

Jan

Very nice people. The real Mexican experience.
The front desk people spoke quite a bit of English, better than our Spanish.
More fun than an all inclusive. Walk the neighbourhood for some good coffee and fun meals .
The rooms have AC and there is a nice pool in a beautiful courtyard .
We had a great stay.

Leisure Partner

4/10

Poor

15 Feb 2025

Marco

The property could be a good choice but it seems like the workers don’t care. My room had no towels and when I asked for them they looked very surprised. Place needs an uplift

Business Self

10/10

Exceptional

09 Feb 2025

Joanne

Any issues were resolved quickly & staff was wonderful. Enjoyed our stay & will definitely return next year!

Leisure Partner

2/10

Poor

06 Feb 2025

Monica

The room was covered with black mold and the smell was really bad.

Leisure Family

4/10

Poor

05 Feb 2025

Chia-Wen

The staff were friendly and walktable to the beach. The room definitely in need upgraded. It got dirty walls, dirty sheets, dirty pillow cases and extremely poor facilities. The water came out rusty brown. All remotes were also poorly functional. The photos were inaccurate by property website.

Leisure Partner

8/10

Excellent

01 Feb 2025

Leorinda

A cute place

The stay was pleasant but could improve. Coffee is offered in the morning which is great but milk or cream would be nice as well. A fridge in the room would also be welcomed

Partner

10/10

Exceptional

29 Jan 2025

sandra

Safe

10/10

Exceptional

26 Jan 2025

kathleen

It was clean and quaint.
Didn't like that they closed the restaurant

8/10

Excellent

21 Jan 2025

Norman

The property was nice. Except for the constant noise from the neighbors room. People at the pool until 3:30 am. Couldn’t sleep.

Leisure Self

2/10

Poor

15 Jan 2025

Miguel Ángel

Fue una experiencia terrible! es un lugar muy inseguro trataron de extorsionarnos y solamente el personal del hotel conocia nuestra informacion personal y el numero de cuarto donde estabamos y para colmo fuimos objeto de burla y sarcasmo cuando entregamos la porqueria de cuarto al siguiente dia! Despues de haber pasado una de las peores noches de nuestras vidas! Saquen sus propias concluciones y porsupuesto que no lo recomiendo en lo absoluto! No se a cuantas personas les hayan hecho lo mismo pero gracias a Dios nosotros no caimos en su trampa pero si nos hicieron pasar la.peor noche jamas volveremos a pisar este hotel y ojala y los duen̈os se enteren de las trampas que hacen sus propios empleados ! Y mi recomendacion es que no vayan a este hotel.jamas

Family_with_children

8/10

Excellent

14 Jan 2025

Geoffrey Peter

Nice location..near the beach..nice mexican style decor in hotel..near to local restaurants and shopping mall

Leisure Self

6/10

Pleasant

04 Jan 2025

David

Fantastic place for a good price. The pool is clean and the staff was awesome. Definitely a savy shopper win!

Leisure Partner

10/10

Exceptional

03 Jan 2025

Daniel Jacob

I really enjoyed staying here. The staff was helpful when needed. The area felt safe and there’s lots of amazing restaurants in the area. I have a recommend staying here over an all inclusive.

Leisure Self

8/10

Excellent

30 Dec 2024

jerry

The hotel is well situated, right in Hotel Zona. The manager Janet will go out of her way to make the stay comfortable

2/10

Poor

27 Dec 2024

Andrea

The beds were really uncomfortable.
The shower barely had any water running and limited hot water. They were very picky on how many towels they gave you. Room felt humid. Would not stay here again.

Leisure Family

10/10

Exceptional

28 Nov 2024

Omar

I want to stay there again

Friends_and_family Family

2/10

Poor

23 Nov 2024

Mary

The pictures are deceiving.

Leisure Family

8/10

Excellent

22 Nov 2024

Juan

Would stay Again

Nice, older hotel, clean and comfortable

Friends_and_family Family

10/10

Exceptional

03 Nov 2024

Enrique

Buen hotel costo beneficio

Buen lugar y tranquilo. En costo beneficio es un hotel al que puedes llegar a dormir y tener un rato agradable en la alberca. En los alrededores hay opciones para comer,cenar y desayunar así como aperitivos.

10/10

Exceptional

17 Oct 2024

Tracey

Made you feel welcome and it was a friendly atmosphere.

Leisure Family

8/10

Excellent

20 May 2024

Sandra

Some towels had holes, no more restaurant on the premises, bugs

Friends_and_family Family

10/10

Exceptional

07 May 2024

Jessica

Cute place.

Our check in was very easy, the front desk personnel were very helpful. The room was clean and spacious. They did provide us with enough towels for the whole family. The room and the hotel is cute. It’s a little hard to get to because there’s construction going on.

Friends_and_family Family

6/10

Pleasant

27 Mar 2024

Jonathon

Leisure Partner

8/10

Excellent

11 Mar 2024

Himani

Overall good for stay

10/10

Exceptional

08 Mar 2024

kathleen

Liked the pool. Unhappy that the breakfast had been eliminated and no coffee in the lobby anymore.

Leisure

6/10

Pleasant

03 Mar 2024

Metzli

Towel service was tricky at times

Leisure Family_with_children

8/10

Excellent

29 Feb 2024

DIANE

Solo traveller

Bien situé, très familiale comme lieu, excellent service, le lieu nécessite quelques rénovations.

Self

8/10

Excellent

27 Feb 2024

Harry

The Staff were excellent at the Hotel, our plane did not leave until 5pm they allowed us to have some time around the pool with enough time for a shower before we had to leave. They called a taxi which didn't arrive the staff checked the situation and found the driver was new and lost, they gave directions and he was at the door in 5 mins.Good service. Although our room was not perfect we had a fridge supplied and a place to hang our clothes, a microwave was available should we need to use one and hot water was supplied should we need tea or coffee. Clean sheets and towels were supplied each day with additional towels for use with the pool.We were disappointed with the hotel when we arrived but with the staff being so helpful and attentive our opinion changed for the better with in a few days. We met people there who had been visiting for the past ten years.

Leisure Partner

2/10

Poor

15 Feb 2024

Anca

I don't know where to start. First I want to mention I only stayed a night out of the 5 I booked because I didn't like it I moved to another hotel and preferred to lose the money on the booking than stay there. Area is a construction site and has mounts of mud in front, cars and pedestrians have to go around the block to access the site.The motel has a pool and a nice yard, staff is friendly. When I checked in towels were missing from my room. Walls were dirty (could be mold too) and beds have dirty coverings. Beds are hard. No tv remote though tv is advertised. Safe locker doesn't work. The floors and shower appeared clean but the overall vibe is very depressing. Door has holes and a filmsy door knob so I didn't feel safe sleeping there for a night on my own. Maybe great for a family on a budget but not safe for a solo woman traveler. I didn't like the area within walking distance there wasn't much to do, restaurants in Versalles close early, there's a club open late and that's it. Hard to walk around due to the construction anyway. Definitely don't go there if you want to be close to better options or if you are travelling solo, it's depressing. Otherwise a decent cheap options but to be honest I wouldn't pay nore than $10 a night for this.

Leisure Self

8/10

Excellent

14 Feb 2024

Lyle Emmett

Rooms were cleaned daily and towels replaced daily, one day they forgot to replace towels and the front desk replaced without question. Staff was polite and greeted us almost everytime we entered. Pool was nice and grounds were clean. They did not always give a new roll of toilet paper but mostly every day. One night a few guests were very loud and they were told to stop being loud around 11 which is fair. oxxo just down the street, coffee shop and subway right next to the building is a plus. road had construction right out front and could hardly hear anything inside. wifi wasn't bad, videos would load fine but sometimes would stop for a moment to load more. Overall good stay and would recommend.

Leisure Family

4/10

Poor

11 Feb 2024

Robert

No ice machine. No security. No shelves or drawers for clothes - have to live out of your suitcase.
people swimming in the pool at midnight & later. No lounges around the pool except for the last few days before I checked out

Leisure Self

10/10

Exceptional

08 Feb 2024

Joanne

Enjoyed our stay & staff excellent in handling any issues. Like the Mexican feel of the hotel & location was perfect for buses & shopping.

Leisure Partner

6/10

Pleasant

02 Feb 2024

Elena

The staff were excellent, very polite, friendly.
The location is great.
The hotel beds are very hard

The pool is not very clean, water is very cloudy.

Leisure

4/10

Poor

27 Jan 2024

marlyn

N/A

8/10

Excellent

26 Jan 2024

Verified traveler

Family weekend

It’s an older hotel but it was clean and well kept. We found the Family room was not very big for 3 adults and 2 children compared to some of the other hotels. Overall, we enjoyed our stay here.

Friends_and_family Family

8/10

Excellent

25 Jan 2024

Verified traveler

This is not a holiday inn but it is an nice place to enjoy the local culture. People are super helpful. Room was old style motel with minimum appurtenances. Tv, ac, safe, towels. Keep an open mind and enjoy the beautiful setting and pool. Good central location, close to main bus routes.

Partner

8/10

Excellent

24 Jan 2024

Jennie

The initial listing said there was a restaurant on property. It has since closed indefinitely. The pool is not heated, but the weather was warm enough that it was tolerable, even refreshing once the day heated up. The room was clean enough, but spare.It was well within my expectations, but if you are looking for amenities, this is not your place.

One downside for me was the incessant, pounding music the motel turns on poolside at about 11am, and stays on into the evening. Not a relaxing place to sit and read by midmorning. And one evening there were a number of shrieking, running and screaming children that no one seemed fit to control. Which went on till nearly midnight. I am jot against children, I have two of my own. Who would not have been permitted to carry on like that. And the hotel staff seemed oblivious

There is a lovely cafe three doors down, and another one several blocks up around the corner.

Leisure Self

8/10

Excellent

26 Dec 2023

Michael

Nice beds! A good size shower, and breakfast was great! and the staff is very helpful, The Beach is close. good restaurants close by. ill come back next trip. Thanks

Leisure Self

10/10

Exceptional

24 Dec 2023

Robert

This is the second time I have stayed at this property and I love it. The rooms are somewhat sparse, but clean and comfortable. The restaurant is excellent. Jesús is a fine waiter and very attentive. I enjoyed every day I was there during my three weeks stay. You will too. Enjoy!

Leisure Self

4/10

Poor

24 Dec 2023

Enrique

En pocas palabras el hotel necesta renovacion y limpieza, mucho moho en el baño, los cuartos lucen descuidados, el staff es desatento y no se cumple con la regla de no hacer ruido despues de las 9. Basado en xpedia y google el hotel esta ranqueado como 3 estrellas pero dudo mucho q cumplan con el estandar.

Leisure Family_with_children

10/10

Exceptional

01 May 2023

KEVIN

Pool and service

6/10

Pleasant

26 Apr 2023

Exiquio

Rooms very clean. Staffs very nice and it’s a location.

Business Self

6/10

Pleasant

19 Mar 2023

Catherine

the pool was nice and everything was clean. It has a nice family feel to it. The Expedia page said there was parking and breakfast included and neither were true. Also the shower was cold. Not bad, though, for a last-minute booking during spring break

10/10

Exceptional

16 Feb 2023

Roydon

Older place No issues

Leisure Partner

8/10

Excellent

15 Feb 2023

Vanessa

It was a very clean hotel , staff were friendly .. hotel is older but the price is great …

Leisure Partner

8/10

Excellent

14 Feb 2023

Scott

The location was great for me

Leisure Self

8/10

Excellent

02 Feb 2023

Sonia

Nothing

2/10

Poor

18 Jan 2023

Frederich C.

👎

Tv did not wok, and AC did not work, and I-net was turned off -at 9:00 (pm)

Business

8/10

Excellent

16 Jan 2023

Ovidio

It is a descent hotel for the price

2/10

Poor

30 Dec 2022

raj

It is a run down place and doesn’t look anything like in the picture. No food or drink included, area is shady. Wifi doesn’t work and you have to pay to get the tv remote and ac remote. Don’t book

Leisure Family

8/10

Excellent

16 Apr 2022

Navil

Staff was super friendly. Great Customer Service.

Leisure Family_with_children

10/10

Exceptional

03 Mar 2022

George

Good value for the money.

No complaints. I only stay for one night.

Self

8/10

Excellent

19 Feb 2022

Howard

Very friendly staff, family hotel.

Leisure Self

4/10

Poor

18 Feb 2022

Brenda

Not recommend

I stayed here for about 5 days, check in took about 20 minutes. I was charged more than the original price, when i checked in my roon i was surprised with the smallest beds and the smallest bathroom. The shower did not close all the way so we heard water droplets all night … the first day we had no electricity and no water and we could not shower after our long flight
The tv did not work for 4 days!
I would not recommend this place if you like comfort

Friends_and_family Family

10/10

Exceptional

18 Feb 2022

Francisco

Nice hotel

Very nice lov it

Self

4/10

Poor

09 Jan 2022

mangirdas

I dont like

I dont like this hotel for many resons. 1. No internet. 2. Window in toilet broken, for this is si much mosquito. 3. So much noise. 4 no safe place to leave belongigs, even in reception not sugestet to leave mi laptop in the room. 5. Dor lock looks not safe. 6. Door have hols 6. And is expencive for price i payd.

Self

10/10

Exceptional

19 Dec 2021

Miguel

K tuvieran servicio de comida 24 horas

Business_and_leisure Friends

2/10

Poor

31 Aug 2021

Diana

This was the worse experience ever!!! They lied about everything no breakfast included no parking !! Staff was rude no tv remote included unless you pay extra

Leisure Family

8/10

Excellent

28 Jun 2021

Verified traveler

The room was clean and basic. Good a/c. The pool was fun to enjoy and the public areas too. The lobby is nicely decorated. The hotel is located to a lot of places to eat and drink.

Leisure Family_with_children

4/10

Poor

21 Jun 2021

Emma

No working AC

The AC was not working and the room was dirty. They stated that they were full and the room was the only one available. I stayed on the line for over an hour trying to get someone from Hotels.com to figure out how to get out of the reservation with no luck. A staff gave us a different room and we were able to stay.

Friends_and_family Family

10/10

Exceptional

08 Apr 2021

Verified traveler

Everything was good and near by is god enviroment

Friends_and_family Family

10/10

Exceptional

16 Nov 2020

Murray

The amazing staff Daniella, Sophia, and Janice were very helpful answering my many questions. Always with a smile. The hotel is easy access to buses for downtown and Airport. The hotel is clean and close to all amenities... Very enjoyable stay!

Leisure Self

8/10

Excellent

05 Aug 2020

jaime

Mas o menos mucho ruido en la alverca muy noche y los cuartos muy chicos y falta de aseo

Friends_and_family Family_with_children