Name: Fiesta Americana Puerto Vallarta All Inclusive
Address: Boulevard Francisco Medina Ascencio Km 2.5, Ascenc, Puerto Vallarta, 48333, MX

Fiesta Americana Puerto Vallarta All Inclusive

Puerto Vallarta · Mexico

Boulevard Francisco Medina Ascencio Km 2.5, AscencView location

100 reviews shown

8/10

Excellent

01 Aug 2026

Sonia

The property even though it’s old is maintained good the staff was very nice really like the food at la cevicheria it was awesome the head person very good the asian restaurant good but the worst was the buffet it’s very poor in food quality and is lacking on food choices breakfast was the same food every day dinner was worst only for this I would think on going back

8/10

Excellent

31 Jul 2026

Norma

None

10/10

Exceptional

30 Jul 2026

Maria

Solo la alberca si estuviera mas onda estaría perfecto así no pudimos nadar

6/10

Pleasant

29 Jul 2026

Claudia

Clean room

Friendly and helpful staff..ideal location

8/10

Excellent

23 Jul 2026

Nancy F

Everything was great, except for the bedroom pillows. They had a bad odor making difficult to sleep comfortably.

8/10

Excellent

22 Jul 2026

Sayde

It was ok.. for the price you would think the staff was a lot more attentive

10/10

Exceptional

21 Jul 2026

Pedro

Excellent service, I completely recommend this resort!

Family_with_children

10/10

Exceptional

21 Jul 2026

misael

Staff , food were great. Overall it was a great stay

Family

8/10

Excellent

18 Jul 2026

erica

Perfect spot for family vacation with little children. Hotel is well maintained and very clean. All staff were very friendly. Only get club room for couple only. Loved breakfast buffet. I was not impressed with Mexican restaurant or dinner option. But the Italian and Asian were good food. Would prefer to have also buffet dinner.

Family_with_children

10/10

Exceptional

18 Jul 2026

Robert

Great hotel
Great food
Pool was amazing loved our trip.

Partner

10/10

Exceptional

14 Jul 2026

Delfino

Everything was great!

Family_with_children

10/10

Exceptional

11 Jul 2026

Fernando

Amazing.

Partner

10/10

Exceptional

07 Jul 2026

Jesus

The courtesy of the employees, and problem solving efficiety.
All the bars and restaurants have the best service and are very kind people.
Rooms are nice and cool.
I will invite my best friends to visit this great place!

Partner

6/10

Pleasant

06 Jul 2026

Margarita

Great customer service from staff but the hotel itself needs maintenance, outdated

Family_with_children

6/10

Pleasant

05 Jul 2026

Guillermo

I liked the activities at the pool. I didn’t like that the building was open to the outside atmosphere, thus allowing the hot humid weather to spoil the inside bar, restaurants, hallways, checkin counter, etc.

Partner

10/10

Exceptional

01 Jul 2026

Everardo

All restaurants had excellent food! Very friendly staff!

Family_with_children

10/10

Exceptional

29 Jun 2026

Jacqueline

Amazing time! Me and my daughter took a short vacation and we had an amazing time. Definitely getting this hotel again next time being all inclusive made it even better

Family_with_children

8/10

Excellent

24 Jun 2026

Gregory

Opt for the Club Level Room to get more amnesties included and access to members only pool and bar.

Family

10/10

Exceptional

23 Jun 2026

Lizet

Our stay at fiesta americana was great. We loved how clean the whole resort was and the food was very good and alot of variety at the buffet.

Family_with_children

8/10

Excellent

22 Jun 2026

Carla

The resort itself is very clean and a nice beach front resort. The only problem was that the staff kept insisting for my husband and I to get a time share. We had to attend a meeting and we said no thank you and the employee got another member involved which was the same thing again. We were getting very annoyed and just wanted to leave so that we can go about our day. Other than that I recommend this place.

Partner

2/10

Poor

22 Jun 2026

Yulisa

Before our trip, I read several negative reviews about this resort but decided to give it a chance. Unfortunately, many of the concerns mentioned in those reviews matched our experience.

The staff was not very friendly, and several employees seemed uninterested in providing good customer service. Reservations were required for all of the restaurants, which made dining less convenient than expected. The sales representatives were also very persistent when promoting membership packages, and the adults-only area was restricted to premium members.

The food was okay but nothing memorable, and the drinks were not as good as we had hoped. The check-in process was also disappointing. There were issues with our reservation that took time to resolve, which made for a frustrating start to the trip.

We also did not receive the room type we reserved. We had booked a king-size room with a view, but were assigned a room with two queen beds. While the staff eventually moved us to another room, the view was obstructed and did not match our expectations.

The activities offered by the resort were limited and not particularly entertaining.

Overall, the experience did not live up to our expectations. While Puerto Vallarta is a beautiful destination, I would choose a different resort if I visit again in the future.

Partner

10/10

Exceptional

17 Jun 2026

Matthew

This was roughly our 15th time visiting the property over the past 10 years. The relationships that we have built with employees that are still currently working there are amazing. When they see us, we are welcomed with smiles and open arms. The spa is primo. The Sonne Club and its staff, Ignacio, Rafael, Luis, Francisco, and Veronica, are top notch. We didn't get the name of a manager that we met, but he was extremely helpful when a situation arose, and he made it right. I would fully recommend this property.

Family

10/10

Exceptional

15 Jun 2026

Abel

Clean rooms and great food

Family_with_children

10/10

Exceptional

15 Jun 2026

Andres

Absolutely beautiful! Everything was beyond perfect for our first big family vacation!

Family_with_children

10/10

Exceptional

14 Jun 2026

Raminder

We had a wonderful time at the resort. The staff is super helpful and supportive. They go above and beyond to meet your needs and requirements. They show so much love and respect, which makes one feel at home and safe. The environment and experience of the whole resort is so wonderful that one can stay here forever. Also it's very clean and easy to navigate anything. We truly are heading back with a suitcase full of memories.

Thank you to the entire team. We appreciate it.

Family_with_children

10/10

Exceptional

10 Jun 2026

Ramiro

Great vacation place great food bar areas excellent and great service

10/10

Exceptional

10 Jun 2026

Maria Luisa

Very happy with our stay

Family_with_children

10/10

Exceptional

09 Jun 2026

Miguel

It was an amazing experience! Clean rooms, fantastic staff, delicious restaurants, fun times at the pool!! Great Service!

Family_with_children

10/10

Exceptional

06 Jun 2026

Tiffany R

Great beach and great staff

10/10

Exceptional

05 Jun 2026

Patricia

Breakfast was so good, lunch was not so good

Family_with_children

10/10

Exceptional

05 Jun 2026

Luis

Excellent customer service. The staff was very pleasant and helpful. The hotel was beautiful and very clean . We enjoy being in the pool and staff that were in charge of the games and activities in the pool were great.
The breakfast and the food in general was delicious. My wife and I enjoyed eating seafood at the mariscos restaurant close to the beach. We had a wonderful time at Fiesta Americana and we would like to come back soon , this vacation was unforgettable, thanks to the all the staff at the Fiesta Americana Hotel 😃👍

Partner

10/10

Exceptional

02 Jun 2026

Yasmine Nayeli

Literally amazing , here on my second trip months later as I type this.

10/10

Exceptional

29 May 2026

Andy

Very helpful staff and an immaculately clean place. Food and drink were available at all times

Friends

10/10

Exceptional

25 May 2026

Jeffrey Brian

I’ll start by saying the hotel is old. Despite that they’ve maintained it pretty well. This isn’t a luxury resort but if it tells you anything we booked another trip to return here in a few months on our way home. The staff is amazing and they were quick to address a maintenance issue in our room. Our son was in the pool the entire time which was great and the food options were really good- not Michelin star but better than other all inclusive I’ve stayed at and there’s plenty of variety. The cevicheria on the beach is actually really good - I’d go there as a standalone and pay for it to be honest. Great vibes and I think a really good value.

Family_with_children

6/10

Pleasant

25 May 2026

Adrian

The hotel had a lot of positives, but the front decks experience definitely affected our stay. The staff at the front desk weren’t very welcoming, and one of the managers we encountered was rude, had to a nasty attitude, which took away from the overall experience. On the positive side, breakfast at the buffet was amazing, the staff were wonderful. The rooms were clean, the staff from the adults only pool Rafael and Nacho were amazing, and the outdoor pool was great. Overall, I’d give this place four out of five stars mainly because of the disappointing customer service from the front desk, staff and manager.

10/10

Exceptional

23 May 2026

Catherine

Just got back from Fiesta Americana All-Inclusive Resort in Puerto Vallarta, and it was fantastic from start to finish. The vibe is warm, laid-back, and honestly feels like a home away from home.
Shout-outs: Axel for taking care of us from the moment we arrived until we left; Yonni and Andres for the best cool poolside service; Jorge and Ezekiel planned fun activities and games with infectious energy; Felipe for great breakfast and lunch; Josephine, Monce, and the spa crew for relaxing massages, and last but not least, Judith and the housekeeping team for taking care of everything we needed every day and making us feel looked after. Raymundo, Miguel, and Vladimir were fun and made our stay memorable! The food was excellent, with both local and international options. The relaxed atmosphere makes it easy to unwind by the pool or watch the sunset.
We also loved the wildlife—birds, iguanas, peacocks, and the resort’s resident cat—all of which made the trip even more enjoyable. We looked forward to seeing them every day, and the staff’s positive interactions with the animals added to the experience. Overall, the staff was amazing, the food was delicious, and the vibe was peaceful—perfect for our getaway. If you’re considering a tropical vacation, Fiesta Americana in Puerto Vallarta should definitely be on your list. Can’t wait to return!

Family

8/10

Excellent

21 May 2026

Krishan Rajiv

I just wished service was a little more attentive at the pool and the food at the Mexican restaurant was a little more warme

Friends

10/10

Exceptional

20 May 2026

Rubi Lizbeth

Smaller hotel but the staff is absolutely so friendly and helpful. The hotel is so clean & the staff are super attentive to all the details. I got sick (not related to the hotel) but they had a doctor on site & was able to come to my room without me going out looking for one! I absolutely loved my experience here!

Family_with_children

10/10

Exceptional

15 May 2026

Gregory

Excellent food, staff, and CLUB ROOM amenities. Although only visible from nearby hotel, Rear facade is in serious need of maintenance.

Friends

8/10

Excellent

14 May 2026

Daisy

Had a wonderful stay at Fiesta Americana. Staff was very attentive, tipping culture is very big! The children’s play room wasn’t what I was expecting, needs to be cleaned and updated - smelled musty (possibly had mold). It’s an all inclusive resort, restaurants are okay - drinks could and should be upgraded as their selection is bottom shelf and only beers are Tecate and Indio.

Family_with_children

10/10

Exceptional

14 May 2026

Vincent

Our stay was excellent from start to finish. The room was exceptionally clean, the beach was very well maintained, and the overall atmosphere of the resort was relaxing and welcoming.

What stood out the most was the service provided by the staff. Everyone was incredibly caring, attentive, and genuinely committed to making sure we had a great experience throughout our stay.

The food was also outstanding with great quality and variety every day.

Overall, we truly enjoyed our experience and will definitely be coming back in the future.

Partner

10/10

Exceptional

14 May 2026

Douglas

Excellent place. Good food. Fiesta club is great.

10/10

Exceptional

12 May 2026

Maria

Food was very very good, fresh.

Room was really nice and clean and had great view of pool and beach. Staff was excellent and polite.

My partner wished the pool was deeper to be able to swim more. Everyone and everything was excellent though

Partner

10/10

Exceptional

08 May 2026

Stacey

Excellent facilities and relaxing spaces.

Family_with_children

10/10

Exceptional

07 May 2026

Robert

I SPENT ALOT OF TIME IN THE UPPER POOL AND THE SERVICE WAS GREAT, THANKS TO RAFEAL AND NATCHO.

Family

8/10

Excellent

03 May 2026

Rosalia

Que tengan más diversión shows está demasiado tranquilo

10/10

Exceptional

02 May 2026

Kelly

This is my seventh time of visiting at this resort absolutely love it. The staff is phenomenal. Everything was great thank you for a wonderful day. See you next year.

Family

10/10

Exceptional

01 May 2026

Jesus Lopez

could have not asked for a better stay!
huge thank you to all the staff. 10/10 recommend will be coming back!

Family_with_children

10/10

Exceptional

29 Apr 2026

Ricardo

This is a very nice hotel with super friendly staff. Very clean and different activities every night.

Friends_and_family Family

8/10

Excellent

29 Apr 2026

Abigail

The staff was amazing! Everyone was so helpful. The food was delicious. And really, not enough can said about the service. We really enjoyed the club services, definitely worth the upgrade. Location wise, the resort could not be in a better place. My only complaint would be that the hotel itself needs a bit of an upgrade, the pools need to be refurbished, and the bathroom in the rooms as well. Overall… great.

Partner

10/10

Exceptional

29 Apr 2026

Brenda

Everything was great! Staff was helpful and friendly. Rooms were clean.

Family

10/10

Exceptional

29 Apr 2026

John

👍👍

10/10

Exceptional

28 Apr 2026

Carmel

Yes breakfast was good pool was great

Partner

10/10

Exceptional

28 Apr 2026

Joanna

Breakfast was amazing lots of variety to choose from
Pool was nice

Friends

10/10

Exceptional

24 Apr 2026

Santiago

First time traveling an this resort was perfect from customer service to the food every restaurant is tasty great drinks great 24hr room service I would definitely come back to this resort

Partner

10/10

Exceptional

24 Apr 2026

Sanaz

Wonderful !

Self

6/10

Pleasant

19 Apr 2026

Deborah

Beautiful views from rooms, clean, modern, and comfortable. Spa service was excellent. Friendly kind staff.
A great place for families or the younger crowd.
This is not a quiet relaxing resort. Lots of loud music throughout the day into the evening/night.
Some confusion with meals first day, as not an open all day buffet. We arrived early afternoon and had trouble getting food at that time for my daughter who was pregnant.
The food was good. Not sure if connected, however 3/5 of us got ill a couple days in.
Beautiful beach, lots of vendors as expected.

Family

10/10

Exceptional

18 Apr 2026

Jesse

We had an amazing time at Fiesta Americana over spring break. Food was delicious, staff was helpful and the pool was perfect. We loved swimming in the waves too! Can’t wait to come back.

Family_with_children

10/10

Exceptional

13 Apr 2026

Fernando

Just got back from an unforgettable stay at Grand Fiesta Americana Puerto Vallarta, and I can’t say enough good things about this place. From the moment we arrived, everything felt effortless—beautiful views, incredible service, and a true sense of relaxation that made it hard to leave.

The food throughout the resort was amazing, but one of the absolute highlights of our trip was dinner at the Asian restaurant. Not only was the food top-notch, but the experience itself was something special. A huge thank you to Jose, Leo, and Francisco, who took such great care of us. Their attention, energy, and hospitality made the night feel personal and memorable.

They truly went above and beyond to make our last evening perfect—and to top it all off, we ended the night with an incredible fire show that was the perfect grand finale to our trip.

Moments like that are what make a vacation unforgettable. Already looking forward to coming back!

Family_with_children

6/10

Pleasant

11 Apr 2026

Marisol

Perfectly located on the beach. Hotel was beautiful but food was horrible. Just checked out today and left hungry. Only meal that was decent was breakfast buffet. Other restaurants were only open at dinner time plus you needed reservations. There’s only a Mexican, Italian & Asian. Felt safe but was hungry. Also no jacuzzi only pool

Family

10/10

Exceptional

10 Apr 2026

Jackie Lynn

Loved the seafood restaurant at the ocean. Staff were exceptional.

Family

2/10

Poor

08 Apr 2026

Roberto

Experiencia muy decepcionante y lejos de justificar el precio. Llegamos puntuales al check-in y desde el inicio hubo insistencia incómoda para asistir a un “desayuno” promocional. A los 30 minutos intentamos reservar cena y ya no había disponibilidad.

En el restaurante, de 4 platillos, 2 no estaban disponibles y faltaban básicos como papas a la francesa y aguacate. La calidad de alimentos, muy baja.

Para cerrar, el balcón estaba sucio, con muebles llenos de excremento de palomas, evidenciando falta de limpieza por días.

En general, pésima experiencia y muy mala relación calidad-precio. No lo recomendaría. Hay mejores opciones por casi el mismo precio.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Albert

Had a very pleasant time. Good was good not great but good. Staff was very hospitable attentive and friendly. Felipe and Diego at the seafood restaurant went out of their way so did Johnny and and the waiters at the pool area. Only complaint was when one the the girls at the towel station gave away my chairs that I had reserved at the pool area. According to her I had left my chairs unattended for more than an hour when all we did was go have breakfast and came back to our chairs at the pool which only took about 30-40 minutes. Other than that my stay there was very relaxing and peaceful. I tidally recommend fiesta Americana and would definitely stay there again.

Family

8/10

Excellent

06 Apr 2026

Frances

Good experience overall

6/10

Pleasant

06 Apr 2026

Lucy

Staff & service was good overall. Food and drinks were just okay, nothing impressed us. Reservations are needed for dinner at the restaurants, best ones to eat were the Asian one and the Cevicheria. Breakfast at the Chula Vista buffet room was good too. The rooms are a bit outdated, lots of families with kids, loud music at late hours of the night coming from the bar and beach area.

Family

4/10

Poor

06 Apr 2026

Jannice

Hard to communicate, none of the staff could speak english. Very pushy with upgrades & segregates you if you’re not part of the “fiesta club”. Food was decent, Italian restaurant took 1 hour for appetizers to come out.

Housecleaning woke us up ever. Single. Day. & entered into the room every morning 9am & 10am without fail despite having the do not disturb sign on the door and telling them no. You can’t get complimentary anything including no late check out & they will charge you even if you checkout and need to hang around waiting for your departure flight which is uncommon at all inclusives. Even beach towels, they will mark how many you have and you have to sign and return them or you’ll get charged.

Went with a group of friends for a bachelorette- they did not do anything special too. Just go somewhere else unless you’re specifically looking for a budget family resort near downtown PV. They have no amenities or game rooms for people over the age of 12. No buffet and you can only dine at reso only dinner restaurants so it’s hard to be flexible with your schedule, if you miss your reso, you are simply not eating. They also shut down the breakfast/lunch buffet between 12pm-1pm which is odd because it’s peak lunch period.

Beds were comfy though

Friends

10/10

Exceptional

06 Apr 2026

Hoi Pan

Staff are nice
Resort is smaller than expected, yet , decent size for our small family

Family_with_children

10/10

Exceptional

05 Apr 2026

Bryan

Amazing Property! The lobby was the most inviting experience I’ve ever had! Staff and Food is top notch! Rooms are excellent with all ocean views! My kids and I would have loved kayaks and paddle boards included for the ocean however..
overall, super happy 😃 and a perfect location close to the Marina and Malecon and shopping malls!!

Family_with_children

10/10

Exceptional

05 Apr 2026

Deborah

We definitely were happy with upgrading to the Fiesta Club level. We felt the perks were noticeable and service was an extra touch. We also appreciated the premium drinks. The food was great at all the restaurants. We will be returning not only to PV but to Fiesta Americana.

Family

10/10

Exceptional

04 Apr 2026

Carla

Food was great. Worth booking club level at this resort. Daily breakfast was fresh and lots of choices.
Azur and Mond were great for club level!
Andres, Carlos, & Pedro for pool service were excellent.
Jorge for daily activities was also great.

Evening shows are lacking. The Earth Day fire dancing was great.
The Mexican Fiesta night would have been great if the Marache band was outside. It was way too loud.

Beach was clean and lots of beach chairs to use.

Overall, 10 days was too long to just be at the resort. As there are no water sports etc.
We stayed at resort and didn't do excursions as it was after the Cartel issues. We wanted to give it more time.
The resort is small so great for families and any one older for getting around.

Would be nice if they still had the teen club for 12+.

Highly recommend if you are looking for a quiet, smaller, affordable resort.

Family_with_children

10/10

Exceptional

04 Apr 2026

Faviola Liliana

I loved my experience definitely recommend the spa it was amazing. The over all experiences was great every one was very kind and helpful I would definitely come back here

Partner

10/10

Exceptional

03 Apr 2026

Jesus

Good

10/10

Exceptional

02 Apr 2026

Chris

Fiesta Americana PV was a fantastic hotel. The location, the beach and the food were all top tier. The views of downtown PV from the hotel were breathtaking.

The staff was very kind and accommodating as well. We were especially appreciative of the work done by activities director Jorge. Our kids really enjoyed his energy.

My only criticism of the resort was mainly centered around evening entertainment for the kids. We were there 7 night and on only 2 nights was there anything to do after dinner, which lead to some very early nights. We would have loved more nightly activities or an area we could go to extend our night. This seemed to only be available to adult members of the Fiesta Club.

Overall a great stay we would highly recommend to anyone traveling to Puerto Vallarta.

Family_with_children

10/10

Exceptional

01 Apr 2026

Claudia

Todo estuvo muy bien y el personal fue muy amable la comida estuvo riquísima.

10/10

Exceptional

31 Mar 2026

Steven

We loved this resort. The size was perfect. We thought it might be too small, but we ended up loving the size of the resort.

Family

8/10

Excellent

30 Mar 2026

Mohan

Breakfast buffet was the best! The dinners weren’t a buffet and we found it mediocre.

10/10

Exceptional

29 Mar 2026

Julio

Booking this hotel was the best decision I made.
From the welcoming staff all around to the delicious food at the restaurants and the clean less of the resort over all made our stay super relaxing and enjoyable. We had dinner at the Mexican restaurant and the cevicheria were our favorites. Los capitanes and waiters were very welcoming and friendly. Food was always hot and fresh. The food was very good compared to other all inclusives. Pool side service was great too. Our cups were always filled and pool side snacks were served. Over all I definitely recommend this hotel!

Family_with_children

10/10

Exceptional

29 Mar 2026

Cindy

This was an amazing resort! All the good was very delicious. Everyone is super friendly and the adult only pool is amazing! Rooms are very clean.

Partner

10/10

Exceptional

29 Mar 2026

Golnar

Amazing

10/10

Exceptional

28 Mar 2026

Karla

This is an old hotel but rooms are sparking clean and updated, yet retain their charm. Pool area is great. Food options wonderful esp the cerviche lunch place on the beach. Birds around the pool and breakfast buffet are a problem- what about a falcon? Staff wonderful, esp Jose at reception, the spa manager whose name I did not get, Angel at the italian resto. I hope to come back! Thank you!

Self

10/10

Exceptional

28 Mar 2026

Philip

We were treated like Kings & Queens, staffcwas wonderful and food!

Friends

10/10

Exceptional

28 Mar 2026

Julie

Friendly staff! Beautiful beach! Relaxing vibe!

10/10

Exceptional

27 Mar 2026

Christa

The food was just okay but everything else was amazing!

Partner

10/10

Exceptional

26 Mar 2026

David Grant

Older facility, but very clean, on a great stretch of beach. What makes this place great for a family vacation is the very friendly, attentive, hard working staff. Every person I dealt with during my one week visit was nice. I always felt I could get what I wanted, and I would return to the resort.

Family_with_children

10/10

Exceptional

26 Mar 2026

Sarvar

We stayed in this resort for 6 days. Our experience was amazing. Staff is super friendly and accommodating. Food is also great. Although I think there is room for improvement. I'm glad we chose this resort as this was our first time in Mexico.

Family_with_children

10/10

Exceptional

24 Mar 2026

Morgan

Views were so fantastic! Room was always very clean and staff was very accommodating

Family_with_children

10/10

Exceptional

23 Mar 2026

Danny

great staff, food, amenities, for adults and children.

Family_with_children

10/10

Exceptional

22 Mar 2026

Stephen

Me and my spouse were amazed by the friendliness of the staff and the amazing food. There was always something going on and plenty of activities

Partner

10/10

Exceptional

22 Mar 2026

Mary

They were so helpful. When checking out at noon they allowed us to stay and keep using the amenities (food, drinks etc). Business centre was excellent and free to use. It was so easy to book tables for the 10 of us at dinner. Best all around resort we have ever been to. Close to downtown and a lot of excursions.

Family_with_children

10/10

Exceptional

20 Mar 2026

Curtis

View is spectacular, rooms clean and comfortable, sraff is over the top helpful in all the best ways.

Family

6/10

Pleasant

18 Mar 2026

Nikole

We went with a family of 11. This was right after the problems with the Cartel. It was very safe and no problems. We were told the hotel was only at 50% capacity due to this.
Fiesta Americana decided to cut services. There was no lunch buffett and of the 3 restaurants for dinner they rotated with only 2 open each evening. The breakfast buffett was ok but I found limited options. The 2 lunch restaurants (your only option for lunch) were very good but for rest of the day after lunch you needed to order food or get room service. The food was very good and so was the staff. Our second and 3rd night at dinner it took over 2 hours to get our food as the resort had cut their staff back, the server did their best.
Our room was very clean but just ok. We did not even have bedside lamps by our bed and in the evening we had to have our bathroom light on so that pur room wasnt lit up like a christmas tree. You would have thought they would give nicer rooms with so many available.
When they came around and asked how everything was I explained I understood adjustments needed to be made due to lower occupancy but we should have been notified ahead of time as we paid full price and supported them without cancelling. She said she understood but we could have paid for an upgrade - pay more to get what we should have had. Unfortunately, none of us would go back again.

Family

4/10

Poor

15 Mar 2026

Taylor

We've been before and the property is getting tired. Any given evening at least one or two restaurants were not open. Food was ok, nothing special. Especially if you have stayed in real PVR and not an all inclusive. The PVR food scene is insanely good. Disappointed. Our daughter and boyfriend had a great time so that made the trip worth it!

10/10

Exceptional

14 Mar 2026

Denisse

Beautiful clean property. Will go again for sure

10/10

Exceptional

14 Mar 2026

David Allen

The staff was alway so accomodating especially Edgar and Armando in the ceviche restaurant

Partner

8/10

Excellent

12 Mar 2026

David

Excellent staff.

Partner

10/10

Exceptional

10 Mar 2026

Reanna

excellent stay and staff. 1st floor doesn't have much of an ocean view but are nice spacious rooms and balconies.

Partner

10/10

Exceptional

10 Mar 2026

Rob L

Wonderful ocean view! Waiter Ignacio at the infinity pool was amazing! Thanks to Veronica waitress at the breakfast buffet, for her attentive care.

10/10

Exceptional

10 Mar 2026

Kirstin

The property was very clean and the staff were very friendly and attentive.

Friends_and_family Friends

10/10

Exceptional

08 Mar 2026

Harold

Clean room, staff very helpful, Ocean view.
Need more entertainment and visitor involved activities.

Partner

10/10

Exceptional

04 Mar 2026

Andrea

Several return travelers we met here had one word to describe it: consistent. The resort is consistently high-quality, the staff are friendly, the food delicious, and the rooms clean. Our experience was the same. Our family of 4 stayed comfortably in 1 room and enjoyed watching for whales from our ocean-view room. When we'd go to breakfast, Felipe knew our kids wanted his special chocolate milk with cinnamon. He also served at the cevicheria, which we ate at every single lunch because the menu was so good and the view of the water was mesmerizing. We set up for the day in the sand under the palm trees and relaxed while staff attended to us. The beach in front of the hotel has soft sand, and the water was clear and a beautiful blue-green. The waves were perfect for bodysurfing! We did not use the spa or gym, but we did get the Club access, which we highly recommend for adults. It gave access to a private rooftop deck bar with top-notch drinks, another rooftop pool and bar with the only hot tubs on the property, and a Mediterranean restaurant. What drew us here in the first place was its design; they've refreshed rooms and added features that make the place look and feel special. It is a smaller resort than ones we've been to in other locations, with one large pool. It had a small playset for little kids, and we saw a kids' club room. The only thing I wished for was that my teens had a hangout spot to meet friends.

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