City Express Plus By Marriott Puerto Vallarta

Mexico , Puerto Vallarta
JALISCO - PUERTO VALLARTA, Blvd. Francisco Medina Ascencio # 2860
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100 reviews shown

10/10

Exceptional

12 Mar 2026

Enrique

Excellent

Partner

10/10

Exceptional

02 Mar 2026

Tiffany

The room was clean, shower was nice with good pressure.. We had a city view which was neat to see the pool was clean and not overly used. We had the continental breakfast, which had fresh fruit and cold cuts with cheese and tomatoes, cuts, cheese, coffee and juice. Easy walk to rhythm of the night and a couple other restaurants within walking distance. Thank you so much.

Partner

2/10

Poor

24 Feb 2026

Sheila

Room wasn't clean and staff were rude. They

8/10

Excellent

24 Feb 2026

Frederick

The hotel was conveniently located to the airport. It was what I wanted. The hotel had a small pool but no beach. Rooms were very good. The staff was great.

Partner

10/10

Exceptional

21 Feb 2026

Marty

Room and bath very clean. Good amenities, Dining room staff and breakfast coffee and buffet top notch.. Staff attentive, plentiful and efficient. Will book this hotel again. Happily

Partner

6/10

Pleasant

19 Feb 2026

Lance

Good room, decent bed, average cleanliness, couldn't get more than one extra pillow and had to ask twice to get just one. Extended our checkout to 3 without issue. Good cheap hotel.

4/10

Poor

18 Feb 2026

Violet

Upon check-in I was told that I needed to give a credit card for payment. I told Monica that I had prepaid the room through Hotels.com. She said no, that it hadn't been paid and I needed to pay it. Of course, when I got home and checked my credit card activity I had two charges: one from hotels.com and one from City Express.

Partner

8/10

Excellent

09 Feb 2026

Ian

The room was ok, very basic. The hot water was not reliable.

Partner

10/10

Exceptional

01 Feb 2026

Nick

Clean, modern rooms. Good wifi. Great pool. Friendly, helpful staff.

Self

6/10

Pleasant

28 Jan 2026

Dominic

Room was clean ,but small and no coffee maker. The mattress was quite uncomfortable. The staff were very kind and very helpful.

Leisure Partner

4/10

Poor

27 Jan 2026

Zarah

Floor was dirty and my feet turned black. WiFi barely worked in the room and made my data run out, I had to work from the hotel bar.

Leisure Self

4/10

Poor

26 Jan 2026

Nissa

One of our rooms was not cleaned and ready for a new guest. We checked in at 3pm, so rooms should have been ready. They could not find my booking through Hotels.ca and wanted to charge me for the rooms again. Took them about 10-15 minutes to find the original paid for reservation. Most staff do not seem to know what they are doing at all.

Friends_and_family Friends

6/10

Pleasant

25 Jan 2026

David

The room view was great! The breakfast was also plentiful. The front desk service was excellent. The only downside was that they didn't change the sheets from the previous guests. I booked three rooms, and two of the beds had sand and wrinkles, and also smelled bad! Very disappointing, especially considering the price wasn't cheap!

10/10

Exceptional

21 Jan 2026

Carlos

I have stayed at the city express plus Marriott in Puerto Vallarta many times and I’m always happy with the service. The hotel is centrally, located to shopping centers and bus lines taxis, and restaurants. Highly recommend it.

Self

10/10

Exceptional

19 Jan 2026

Dawn

Clean, friendly people

10/10

Exceptional

17 Jan 2026

Bernard

Air con was efficient and responsive , clean room and bathroom. It was not made clear to obtain a pool towel one must submit their room key card. They cleaned the room around 1300h Breakfast was in 2 parts: 1stly basic is included in price and need to pay for hot prepared items.

Partner

2/10

Poor

15 Jan 2026

sophie

Terrible experience. Dirty room. Unhelpful staff. Hotel is located in an unsafe area of town. Left 2 days early.

10/10

Exceptional

14 Jan 2026

Daniel

Nice place

Self

10/10

Exceptional

13 Jan 2026

Karen

Very good

6/10

Pleasant

08 Jan 2026

Jan

The rooms were fine but the wifi was basically non existent

2/10

Poor

07 Jan 2026

Victor

I booked because this hotel show in the web page shuttle service included. Once at the airport I was told by telephone there was service only on a 10 km radius and they won't be able to pick me up. I took an Uber and noticed the ride was only 4 km.
When I asked the front desk about it, the lady seemed upset, then she told me the hotel doesn't have pick up service, only drop off, and that would be over the pedestrian bridge outside of the airport because they don't have authorization to get into the airport.
On my way back the driver also seemed upset because he had to drop me back to the airport.

The room was neat and clean, it's a shame the service was so bad and their advertisement misleading.

Business_and_leisure Family

6/10

Pleasant

03 Jan 2026

Judy

Room service was okay but sometimes no towels or shampoo. Not always clean. Elevators small and slow. Keys did not work very well. Room small. No drawers or fridge. No place to hang clothes.

Leisure Family

10/10

Exceptional

02 Jan 2026

Areli

Very pleasant super recommended for family trip

8/10

Excellent

01 Jan 2026

Ricardo

Room and service level was exactly as described.

Friends_and_family Friends

8/10

Excellent

01 Jan 2026

Francisco

Courteous staff

Leisure Family

2/10

Poor

01 Jan 2026

Dennis

We pay for the room and when we arrive the hotel doesn’t have availability
No rooms
They charge the room.

2/10

Poor

30 Dec 2025

Nissa

At check in they did not see that the two rooms had heen prebooked and paid for. They wanted to charge me for the two rooms and it took awhile for them to find my reservation. I even showed them the receipt of payment on your website, but that did not convince them i had paid. The elevators were terrible. They needed the room key to activate and even that did not well. A few times i just rode up and down until i finally got to my floor. One of our rooms had not been cleaned at all.

Friends_and_family Friends

4/10

Poor

25 Dec 2025

Elena

This is a good stay for 1-2 night, but not for vacation. Very small room, no fridge, no coffee maker or even a kettle. Breakfast is served from 6:00 till 9:00. For sure at 8:30!there is a crowd of people. Nobody wants to have a breakfast at 6:00 am on vacation. So from 8:30 there is a collapse in the restaurant, no tables available, 2 times I was waiting for sandwiches for more than 15 minutes. Plates, bowls, glasses, cups are located under counters with food, so you can’t take them as people are selecting food. Omelet or eggs are not included into free breakfast. You have to buy it for 272 pesos. Nobody in the hotel speaks English. Nobody responds when you call reception. One elevator didn’t work for 4 days. I was trying to tell reception about that… but I don’t speak Spanish. Pluses: good location - close to the beach, cruise port, Walmart and Gallery mall. Cleaning service is good. I ordered twice food from the hotel’s restaurant. It’s really good and the price is reasonable. Sorry for so negative feedback, but I guess you need to delete by Marriott from the hotel’s name then guests’ expectations won’t be too high.

Leisure Self

10/10

Exceptional

15 Dec 2025

Rob

Room was good, clean. Staff very helpful

10/10

Exceptional

07 Dec 2025

Emma

Great value

8/10

Excellent

02 Dec 2025

Zakiyya

Friendly staff, decent continental brrakfast and great location! Right next to walmart, mall and bus stop.

10/10

Exceptional

22 Nov 2025

Fatima

Everything that's perfect

Friends_and_family Family

2/10

Poor

11 Nov 2025

Whit

Our room was dirty, the sheets smelled, pillow cases has stained on them or it was dirty. The room smelled. We asked if we can switch to a new room, they did not switch us. They gave us complimentary breakfast but why when breakfast is already included with our stay? We ended up booking a new room somewhere else & wasted the money we booked here.

Leisure Partner

8/10

Excellent

08 Nov 2025

Jase

Hotel was clean wirh easy access . Staff were very helpful.Great locsruon to get to things and easy access to airport

8/10

Excellent

06 Nov 2025

Albert

The first day the floor wasn't clean. A lot of hair was on the floor. Maybe they hadn't much time to clean. From the second day on it was good. The staff at Marriott was helpful and friendly. Breakfast was plenty and good. The pool was clean. Sometimes at night it was a bit noisy with the Mexican people. The air-conditioning worked well. For longtime stay I would prefer a coffeemaker.

Leisure Partner

2/10

Poor

31 Oct 2025

alejandro

Desafortunadamente fue un estancia nada agradable, no pudimos descansar reportamos la velocidad de el aire acondicinado estaba a tope hacia muchisimo ruido , nos dijeron que era normal teniamos tres habitaciones en dos era la misma situacion no se podia regular , nos quedamos 3 días despertando cansados de no poder dormir, ya habiamos Venido antes, el servicio y calidad definitivamente A bajado mucho, hay mucha gente poco staff, el que se lleva la estrella a la mala atencion es Fernando Bartender de la alberca de arriba muchacho morenito de pelo corto, con su pesima actitud creo que no tiene las hailidades para ofrecer servicio al cliente, habia recomendado este destino a muchos amigos por mis experiencias anteriores, creo que hoy con tristeza no volveria, ya no es el lugar de relajación y excelente servicio que me trajo en mi primer experiencia, hoy en dia es un servicio deficiente y generico demeritando totalmente el entorno y calidad que tenian en un inicio!

10/10

Exceptional

18 Sep 2025

Jose

Manuel at thd reception was very kind and helpful. 5 stars.

Business

8/10

Excellent

27 Aug 2025

Jose

10/10

Exceptional

23 Aug 2025

Luis

Very good experience

10/10

Exceptional

23 Aug 2025

Francisco

Good for business

Business Self

10/10

Exceptional

22 Aug 2025

Robert

It was very good place to stay breakfast was free but would been lot better if they had at least scrambled eggs or boiled ones but overall it was good

Leisure Partner

8/10

Excellent

13 Aug 2025

Francisco

Perfect for one day trip for Business

Business Partner

8/10

Excellent

04 Aug 2025

Raymond

Great Hotel. Free airport shuttle

Beautiful Hotel with great staff. We arrived very early and could lock up our bag's. We were able to check in a half hour early. They do not have fridges in the room but will give you ice at the bar if you have a bag or container. The have a free shuttle to the airport. The driver was very friendly and a safe driver. We will be back.

Partner

10/10

Exceptional

01 Jul 2025

Francisco

Just super Excellent Thanks For Everything

Leisure Family_with_children

10/10

Exceptional

27 Jun 2025

Andrea

I had an excellent time. The staff was absolutely amazing and helpful. I had a really good stay. I went in with an open mind based on other reviews but I had zero issues.

Great location as well. Easy to navigate and get around.

10 out of 10

-Andrea

Leisure Friends

6/10

Pleasant

06 Jun 2025

Mario

I didn’t like the smell of the room, they changed us to other room and the smell of the restroom was bad.

Leisure Family

10/10

Exceptional

01 May 2025

Luis

Great location

Leisure Self

4/10

Poor

29 Apr 2025

Michael

Marriott is no longer a top hotel chain. The wifi is spotty. Staff refuses any leeway for Breakfast. Stops anyone from eating at 9am on the dial, even though there's food right in front of you. Card stops working at noon. Marriott and other chains will be forced to compete with more accommodating and hands-off approaches to short term rentals, including privately owned condos. I'm sure you're already taking a hit there.

Business_and_leisure Self

2/10

Poor

25 Apr 2025

ALICIA

the person at the front desk wanted to charge us again for the room even though I was showing her the paid receipt.

10/10

Exceptional

17 Apr 2025

Barbara

Definitely will recommend to others.

Leisure Self

8/10

Excellent

07 Apr 2025

Janet

Very convenient close to shopping center

Family

10/10

Exceptional

04 Apr 2025

Jose

Very helpful staff.

Leisure Family_with_children

10/10

Exceptional

02 Apr 2025

Christian

We loved the location and view of the room.

Leisure Friends

8/10

Excellent

21 Mar 2025

Amanda

Easy location by the waterfront. Clean, helpful staff. Pool was cold and in the shade so we couldn’t enjoy it how we thought we would.

Leisure Family_with_children

8/10

Excellent

20 Mar 2025

Andrea

Property is close to shopping & the airport. Staff is very helpful. Continental breakfast has more than enough selections. They even gave us a bag lunch to bring to the airport.

Leisure Family

10/10

Exceptional

10 Mar 2025

Alain Armand

All was very good

Leisure Family

10/10

Exceptional

02 Mar 2025

Colleen

Staff was very friendly and helpful.

Leisure Family_with_children

10/10

Exceptional

02 Mar 2025

Mario

Great location for short stays

This hotel is great for short stays, perfect location and staff is kind and helpful

Friends_and_family Family

8/10

Excellent

01 Mar 2025

Abbas

The hotel is conveniently located with the staff who care about you and your stay.

Leisure Family

10/10

Exceptional

28 Feb 2025

Jacques

Breakfast whitout eggs was cheap.

10/10

Exceptional

27 Feb 2025

Ravil

Good hotel

Business_and_leisure Family

2/10

Poor

22 Feb 2025

Natalia

Even though hotel looks good they canceled my reservation 15 min before my arrival. I arrived at 6.30pm, hotel canceled my reservation at 6.15pm. I was left with my family on the street to look for alternative. Manager was hidding and delegating dealing to receptionist who barely spoke English. Just be aware.

Leisure Family_with_children

10/10

Exceptional

20 Feb 2025

Tendaii

Loved it

Leisure Friends

6/10

Pleasant

18 Feb 2025

Christopher

No in fridges in the room, poor member loyalty services.

Leisure Family

10/10

Exceptional

15 Feb 2025

Doug

We always stay at this hotel when we arrive in Puerto Vallarta

Leisure Family

10/10

Exceptional

13 Feb 2025

William

Hotel was great. Restaurant food was not great and overpriced

10/10

Exceptional

10 Feb 2025

Leonard Roy Anthony

We had a wonderful stay. Really enjoyed the breakfast.
Rene at the front desk was super friendly and accommodating. He is definitely a valuable asset to your property.
Thank you

6/10

Pleasant

07 Feb 2025

Krystina

Definitely not standard of Marriot Bonvoy. Aweful.

No resort passes! The duvet cover had stains on it. I asked for a clean duvet and cover.They sent a young man who did not know how to make a bed
He started to put the mattress cover over the sheets. At 11pm, this was very upsetting.Finally, I asked to have the room changed, so I could have clean cover
When I opened the bed, there was a stain that had not been washed out.
Wifi did not work in the evening, when I tried to use google translate.
Continental breakfeast is good.

Self

6/10

Pleasant

03 Feb 2025

Peter

It’s ok, clean and convenient.

Leisure Partner

10/10

Exceptional

03 Feb 2025

xinwei

Nice staff and good location to everywhere.

Leisure Family

10/10

Exceptional

02 Feb 2025

Verified traveler

One night stay in Puerto Vallarta

It was a comfortable overnight stay. We have been coming to PV for years and only needed a one night stay after a road trip. Everything was good, even the breakfast which I was not sure about after reading some of the reviews. Would stay again for an overnighter.

Partner

10/10

Exceptional

02 Feb 2025

xinwei

Excellent staff who speaks very good English. The location is great.

Leisure Family

6/10

Pleasant

01 Feb 2025

Cynthia

No ventilation in room, no fridge,

Leisure

8/10

Excellent

30 Jan 2025

Tracey

Breakfast buffet is not great

Leisure Family

10/10

Exceptional

30 Jan 2025

rick

convenient location - one minute to cruise ship

8/10

Excellent

28 Jan 2025

Andres

I mean you’re getting the experience you’re paying for. For the price we paid, we can’t complain. Solid option for those that want a place to just set their stuff and sleep at a good price.

Leisure Partner

8/10

Excellent

27 Jan 2025

Bernice

Friendly, helpful staff. Comfortable beds.

4/10

Poor

21 Jan 2025

Norman

Where to begin. The room I got had just been cleaned. The floor was completely wet. I went back to the reception. But the guy would not change the room. I said I cannot go in as it is very wet. He said that because I booked with Expedia that is all the rooms they have. Is said ok I turned on the A/C and went out. When I went to bed I noticed there were stains on the sheets and they smelled like they weren’t changed. I went down the next morning and complained. They said the would change the sheets. Of I went to breakfast. What an awful breakfast. The selection was so bad. I have stayed at city express junior and it had eggs and additional items. I again went to reception and again they said if you want a full breakfast you have to pay because you booked with Expedia. Never again.

Leisure Self

4/10

Poor

20 Jan 2025

Stephanie

When I checked in, the room was very dusty and there was a lot of trash on the ground inside the room and bathroom. There were no towels in the bathroom and the toilet was filthy. No counter space in the bathroom. Staff was nice, however they took hours to send someone to the room and never answered the front desk for help. There was no fridge or microwave in the room. No dressers or closet for belongings. Property was close to airport, but approximately 15 min from the malecón. Will not be staying at this location again.

Leisure Family

10/10

Exceptional

19 Jan 2025

Leonard

The location is central to allot of amenities.

Leisure Partner

8/10

Excellent

18 Jan 2025

Cynthia

Could hear other guests cougjing, talking, in adjoining rooms, not very soundproof.

Partner

10/10

Exceptional

16 Jan 2025

Danette

Nice, clean, good food, location.

Business_and_leisure Family

6/10

Pleasant

14 Jan 2025

LEONA

We had to ask for extra pillows, no coffee in the room, towels were scarce, and the \"included breakfast\" hours, 6-9 am is not long enough, especially when you have been traveling all day and need your rest. No complimentary coffee in the lobby either. Would think twice of staying there again

Leisure Partner

6/10

Pleasant

12 Jan 2025

Mary

After a canceled flight I opted to book my own hotel for relaxation. The room itself was great with an amazing mountain view. The bathroom didnt have any bath towels and I didn't have any hot water in the shower. No towels were available for the pool either. Got a great sleep but wasn't the relaxation I hoped for.

Leisure Self

10/10

Exceptional

11 Jan 2025

oscar

Great stuff really enjoyed our stay.

Business_and_leisure Family

10/10

Exceptional

10 Jan 2025

Lois

Would like a coffee maker in room.

Partner

10/10

Exceptional

10 Jan 2025

Martin

Very nice hotel, good staff and service.

Business_and_leisure Self

2/10

Poor

06 Jan 2025

Lorna

We had four nights there as friends we’re staying there arrived December 30
The pillows in our room must have been never replaced absolutely no nothing in them
The restaurant was closed New Years Day when we went for supper cook never came in
They ran out of food and dishes for breakfast
The Starbucks most of the time had no one there plus ran out of cups and lids
Room was only cleaned twice and the halls and elevators
We’re dirty the hole time
Eddie who works in the kitchen and drives the shuttle is the one great thing there helped us out getting ice and
Getting a ride to La Penita with Morgan Both we’re amazing people.

6/10

Pleasant

05 Jan 2025

Jorge

El precio es accesible, desafortunadamente el baño estaba sucio y a pesar de que lo comenté en dos ocasiones no se corrigió.

Business Partner

8/10

Excellent

04 Jan 2025

Raja

Property is good but it has small pool and horrible WiFi

Business_and_leisure Family

8/10

Excellent

01 Jan 2025

Andrea

It was on, felt safe. Food was limited. It was in decent shape

Leisure Family

8/10

Excellent

29 Dec 2024

Stephanie

Clean in general, except housekeeper woke us up early, no English speaking

Friends_and_family Family

10/10

Exceptional

28 Dec 2024

Leon

Good hotel

10/10

Exceptional

27 Dec 2024

Gabriela

Great value and good service.

10/10

Exceptional

20 Dec 2024

Luis

Close to everything, perfect location, staff very friendly.

Leisure Partner

4/10

Poor

15 Dec 2024

Charlene

Didn’t get the room that we paid for, got double beds not a king. The free breakfast was not good, breakfast area over crowded and noisy. Very noisy inside and outside the building. Poor sleep quality. I do not recommend this place.

10/10

Exceptional

14 Dec 2024

Fabiola

La alberca se mantenía limpia y casi no hay personas que la usen.

Business Self

10/10

Exceptional

04 Dec 2024

Margaret

Very friendly and informative front desk staff

Leisure Family_with_children