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Refugio del Mar Luxury Hotel Boutique
Puerto Vallarta · Mexico
Benito Juárez #51View location
9.6/10Excellent213 Reviews
Cleanliness9.8/10 9.8
Service10.0/10 10.0
Comfort9.6/10 9.6
Condition9.8/10 9.8
Neighborhood10.0/10 10.0
Value9.4/10 9.4
Amenities9.6/10 9.6
See all ratings- Beach hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Refugio del Mar Luxury Hotel Boutique
This accommodation is 2 minutes walk from the beach. Refugio del Mar is located in Bucerías, 31 km from Rincon de Guayabitos. It offers free Wi-Fi and air conditioning. Puerto Vallarta is 19 km away. Free private parking is available on site.
Some have a terrace and / or balcony overlooking the pool. All rooms have a flat-screen satellite TV, a private bathroom with a hairdryer and free toiletries, and a kitchen with a dishwasher, microwave, oven, toaster and coffee maker. Towels and bed linen are provided.
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With a stay at Refugio del Mar in Bucerías (Zona Dorada), you'll be steps from Bay of Banderas and 6 minutes by foot from Playa Bucerías. This aparthotel is 2.2 mi (3.6 km) from Flamingos Golf Club and 4 mi (6.4 km) from Nuevo Vallarta Beach.
Make yourself at home in one of the 21 air-conditioned rooms featuring kitchens. 55-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and microwaves, and housekeeping is provided daily. Featured amenities include multilingual staff, luggage storage, and laundry facilities.
A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and limited parking is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Beach services
Smoking areas
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Beach nearby
On bay
No elevators
LGBTQIA+ friendly
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Property uses a professional cleaning service
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Pool access available from 8:00 AM to 10:00 PM.
- A car is not required for transportation to and from this property.
- The property is professionally cleaned.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 9:00 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has indicated there is a smoke detector on the property
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
-
Minimal age
18
-
Optional fees
- Fee for cooked-to-order breakfast: approximately USD 9 for adults and USD 4 for children
- Airport shuttle fee: USD 65 per vehicle (maximum occupancy 6)
- Airport shuttle fee per child: USD 65 (up to 18 years old)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
French
Spanish
Nearby attractions
Bay of Banderas
0.2 km / 0.1 mi
Art Walk Bucerias
0.2 km / 0.1 mi
Playa Bucerías
0.5 km / 0.3 mi
Paseo Del Beso
0.6 km / 0.4 mi
Parish of Our Lady of Peace
0.8 km / 0.5 mi
El Tigre Golf at Paradise Village
1.3 km / 0.8 mi
Tuna Contemporary Ceramics Center
1.4 km / 0.9 mi
Los Arroyos Verdes
1.6 km / 1 mi
Flamingos Golf Club
3.9 km / 2.4 mi
Nuevo Vallarta Beach
6.4 km / 4 mi
La Cruz Sunday Market
7.2 km / 4.5 mi
Plaza Lago Real Shopping Center
7.3 km / 4.5 mi
La Cruz Square
7.8 km / 4.8 mi
Playa la Manzanilla
8.1 km / 5 mi
Playa La Cruz
8.1 km / 5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2016
- Total number of rooms: 21
- Number of floors (main building): 2
- Annexe (s): 2
- Suites: 15
- Studios: 5
- Accessible rooms: 3
- boutique hotel
- American Express
- MasterCard
- Visa
- City centre
Show 37 more facilities & services
- Nearest Bus / Metro Stop
- Beach
- Entertainment Area
- Wheelchair-accessible
- Car park
- Check-in hour
- Check-out hour
- Wi-fi
- Local and international calls
- Secure parkingExtra charge
- Laundry serviceExtra charge
- Multilingual staff
- 24-hour security
- Bellboy service
- Hotel safeExtra charge
- Garden
- Concierge
- Newspapers
- Luggage room
- Toaster: 1
- BBQ facilities: 1
- Grill/BBQ: 1
- Private pool: 2
- Bikes available: 5
- Café
- Bar
- Restaurant
- Non-smoking area
- Air conditioning in Restaurant
- Indoor freshwater pool: 1
- Outdoor freshwater pool: 3
- Sun loungersExtra charge
- ParasolsExtra charge
- Massage
- Picnic
- Deposit on arrival
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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APARTMENT TWO KING BEDSAPARTMENT • TWO KING BEDSAPT.2K
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO KING BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRefugio del Mar Luxury Hotel Boutique
APARTMENT TWO KING BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO KING BEDS
Adult and child limits apply within the room's total guest limit.
Room code: APT.2K
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRefugio del Mar Luxury Hotel Boutique
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT KING SIZE BEDAPARTMENT • KING SIZE BEDAPT.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRefugio del Mar Luxury Hotel Boutique
APARTMENT KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: APT.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Refugio del Mar Luxury Hotel Boutique
100
reviews shown
Andrew
Great location, pool, staff and service.
Egerton F
Great location
John
Suggest you have a book in the rooms with data about local restaurants.
Also need a contact number for after hours incase of a lock out or problem.
Also need a contact number for after hours incase of a lock out or problem.
Michael
The pool was sparking clean. The staff were great. The pictures make it look like it's a bigger property, but it's really small and all 3 towers are separate entrances. It's close to downtown but the location was not quite what I was expecting. The room was tiny. Pictures make it look bigger but were still accurate. Overall it was completely fine. No elevators and no way of knowing when booking that we would be on the second floor.
The worst part was the rooms - you can hear everything going on outside. One night a dog across the street was barking for an hour and it sounded like it right outside our door. Not really any fault of the hotel but it was sooooo annoying. The beds were also very hard. Not the worst, but still hard.
The worst part was the rooms - you can hear everything going on outside. One night a dog across the street was barking for an hour and it sounded like it right outside our door. Not really any fault of the hotel but it was sooooo annoying. The beds were also very hard. Not the worst, but still hard.
Jen
Perfect location, one block from the beach, shopping, and restaurants. Everyone was friendly, and villa grounds were beautiful.
Chase
Room was clean staff were friendly
Roberta
My suite was roomy, clean, bright and well equipped. It is just steps to the beach and the hotel lends out chairs and umbrellas at no extra cost. There are several restaurants in a 1/2 block radius.
COLIN DAVID
Pool was nice and water crystal clear.
Philip
This is our 2nd time staying at Refugio del Mar for short stays (4 nights) in Bucerias. Both times we stsyed.in one of the 2nd floor, 2 bedroom apartments called \"Eva\". The apt is reslly nice, has two balconies, very spacious with a nice full size kit hen and new appliances. Very clean, comfy and friendly staff. Will definitely come back.here next time!
David Bruce
The Staff were wonderful. Rooms were very clean and enjoyed our pool. It was warm and clean. Unfortunately there is a lot of construction going on and daytime was noisy, no fault of of the Refugio Hope to go back when the building construction is completed
Wilbur
Nice washing machine and dryer.
Elizabeth
Like to go back now.
Aimee
Staff was excellent - room cleaned every day. Nice layout. Our pool was under maintenance
Madison
Spacious suite was clean and well stocked for cooking. Courtyard with pool was beautiful. A wonderful retreat for a family.
Ashley
Great experience made you feel like at home, good staff friendly service very comfortable. Would recommend to anyone.
Daniel
Hot water wasn’t hot enough to shave. Had to heat water in the microwave to shave
Clare
Great location near the beach, restaurants and convenience stores. We had a studio that opened onto the shared pool, which was nice to have in June heat. Housekeeping staff did an excellent job. The only minor issues were a couple of wooden doors, one in the bathroom that kept swinging in the way and the other the door into the studio that didn’t seem to close securely. Checking in was a little confusing as there are three different buildings, but staff were helpful in guiding us down the street to our entrance.
Gordon
Great experience!
Great room, very clean, and the front office was very pleasant and helpful. The proximity to some fine restaurants and the beach could not be beat!
Kristi
Our stay was amazing would definitely stay here again
Philip
Very friendly staff, great spacious apartment with lots of amenities and great location.
Elaine
Beautiful property! The pool area was like a secret garden and the rooms were clean, spacious, and comfortable. My only complaints were that our room was located across the street from a restaurant that was loud at night and that we were unable to relax at the pool for half of our stay since other guests reserved the lounge chairs for the whole day.
Robin
The 2 bedroom apartment we stayed at for 5 days was spacious with a big kitchen, fully equipped with a microwave, oven, coffee maker, dishes. It also had 2 large terraces for lounging and entertaining and a huge king sized bed in each bedroom with its own full shower and a washer/dryer. Everything you could ask for plus a living room and kitchen table. We loved it. We stayed at \"Casa Mini\"
Penny
Excellent location
Candice
We loved the property! It was quiet, clean, luxurious and close to everything! The pool was very nice and the bed was so comfortable...I could go on! Amazing place! We will return!
Roswold
We have already booked a return trip staying at the Refugio del mar
Michelle
We loved the area it was in and the room was really comfy. There was water provided for us and the shower was amazing!
Joan
This was a pleasant stay at Refugio Del Mar, from staff, friends and area close to everything we needed. Thank you and would definitely stay here again. Loved our stay❤️
Mayra Jasmin
Property is a beautiful clean place and local shops are nearby. The beach is just walking distance. Amazing staff.
Carla
The Rufugio del Mar was a beautiful property. We stayed in building 2 which only had 7 units. They all had their own kitchen and bedroom/s. The staff were super friendly and the pool and gardens were immaculate. I would recommend staying on the second floor if possible as the lower units can be a little dark and do absorb a bit of noise from the above units. The location is 2 blocks from the beach and the property includes free beach chairs and umbrellas. They also provide free top of the line bikes. It wasn’t very busy when we were there so everything was readily available. Jorge, the owner is attentive and super helpful. We had an amazing stay.
Ernest
Lovely place to stay
Saray
Beautiful and central to everything. It was a very comfortable stay. We will definitely stay there in the future.
Verenice
The place is a small exquisite place that I really liked. Beach and eateries were close. Because I was injured and couldn’t walk upstairs I was very disappointed that the elevators were not working because I couldn’t enjoy my time the family on the roof jacuzzi or pool :(
Also, the place came equipped with plates, cups, utensils etc but were not supplied with soap/sponge to wash dishes or napkins. Some complimentary coffee/tea would have been much appreciated.
Other than this, we enjoyed our time in this beautiful place.
Also, the place came equipped with plates, cups, utensils etc but were not supplied with soap/sponge to wash dishes or napkins. Some complimentary coffee/tea would have been much appreciated.
Other than this, we enjoyed our time in this beautiful place.
jesse
Always a wonderful stay!
Verified traveler
poor communication
After leaving we were told Jorge would send an email. 4 days - 8 emails, 3 chats, 2 FB messages, 8 phone callsand no response. BAD communication!!!!! no response to multiple attempts over various platforms. Good location, nice rooms. they have beach chairs, beach umbrellas and bikes. Refugio has great restaurants around -
William Joseph
Comfortable, quiet, close to beach and good dining options. Outstanding staff. Bottom units can be a little dark, not a lot of natural sunlight...but we did not spend much time in the room other than sleeping.
Brad
Very secure and safe buildings, very organized and helpful staff. We had a great time at our stay. While the pool's aren't anything extravagant, they are nice, well taken care of and offer nice privacy. Each building has its own pool as well so they're never busy. We would definitely stay here again, the staff went above and beyond to help us enjoy our stay in bucerias. Great place to stay
Amanda
Very clean, large, beautiful suites. Nice pools, pool in building two is the biggest and nicest. Very well maintained grounds. Jorge was very helpful and thorough with check in, maid staff very friendly. Great stay in Bucerias, we will be back!
Jasmine
Oasis away from so many tourist. Both good experience for couples or family. Proximity to restaurants, bars, town center.
Linda
First time visit
First time visiting Bucerias. Our stay was pleasant ant Casa Damian. All of their staff were attentive and kind. Various restaurants to choose from. Although we were told we would receive a 10% discount at Cafe de Bucerias, 5% was given. Beach is at a walking distance. We enjoyed watching the many iguanas that were lounging on a tree across the street from our room. Pool water was very warm.
Diana Gail
The pool was very warm almost hot tub temp. The golf carts were all out of comission. No dish soap or cloths to wash dishes. We received no discount at Cafe de Bucerias like we were told and we ate there 5 times.
Tracey
Beautiful small complex. Close to restaurants and the beach. Loved the feel of this property. Staff were accommodating and amazing.
Pamela A
Great location
This was our second time at this location. We loved it last year and it did not
disappoint this year. Everyone was helpful, friendly, and knowledgeable about the area. We had a great time.
disappoint this year. Everyone was helpful, friendly, and knowledgeable about the area. We had a great time.
Laura
This is our 3rd stay and are happy each time! See you again!
Rich
We stayed in the Don Paulino 2 bedroom suite. Its a decent room although it is on the main ground flloor in one of the buildings. This area does not have its own pool so we had to walk to adjacent areas to enjoy pool. Room was clean and spacious. We did have some issues within the room itself. The room safe was not working. Be aware that the plumbing was installed backwards for your hot/cold water. We weren't left any cleaning supplies for dishes or soap for the dishwasher. There is no washer or dryer in suite. Another thing to mention is this room has no balcony to it. We were disappointed to find this out when we arrived.
It did have some good/bonus things to the complex though. Nice pool area, use of a bbq ( could have used an upgrade) , it appears that the building we stayed in was eventually getting an elevator installed ( started but on hold?) and a hot tub on the roof also there but not installed or running. This hotel does supply guests with golf carts to use( another serious upgrade needed. Several units not working). They supply you with beach chairs, umbrellas and bikes for guests to use which we did.
Overall its a decent place but does require some work to the aging amenities.
It did have some good/bonus things to the complex though. Nice pool area, use of a bbq ( could have used an upgrade) , it appears that the building we stayed in was eventually getting an elevator installed ( started but on hold?) and a hot tub on the roof also there but not installed or running. This hotel does supply guests with golf carts to use( another serious upgrade needed. Several units not working). They supply you with beach chairs, umbrellas and bikes for guests to use which we did.
Overall its a decent place but does require some work to the aging amenities.
Sherry
The suites and property are clean and well maintained. It's nice to have access to bicycles and beach umbrella and chairs.
Stephen
Incredible helpful host owner Jorge with fantastic support from Arnoldo and others. Very spacious clean room with full kitchen and 2 full bathrooms. Clean comfortable pool and seating areas. Easy access to all restaurants and the ocean with lawn chairs and umbrella provided. Couldn’t be better.
Robert W
Everything is clean and well maintained.
Evelyn
We loved the grounds - it was very cozy. The staff were very friendly and accommodating. Location was excellent!
lori
Great property - close to everything. Great restaurants, coffee within walking distance. Helpful staff and very clean room !
Brenda
Beautiful and comfortable
This is a beautiful and comfortable hotel. Walking distance to the beach, flea market and restaurants. The staff is very friendly and informative. Will stay again.
David
Beautiful property. Great staff. Could not ask for a nicer place. I will recommend it to friends.
Bryan
We have stayed at Refugio del Mar three times over the past year. The rooms have always been very clean, excellent customer service from check-in to check-out, and a great location in Zona Dorado. Lots of dining options nearby and a shorth walk to the beach. We always enjoy our stay at Refugio!
Gilberte
Very central to tourist area and to beautiful beach. The limited use of golf cart is a nice bonus.
Laura
Great place for a stress free vacation. A beautiful property.
Leigh-Anne
This property is highly recommended by our family and we absolutely loved our time there. Small and quaint property but large suites and lots of communal gathering places. We met a lot of travellers staying at the property and had some great conversations about where to go and what to do. We've been to Bucerias many times and this property stands out as one of the best. The food at the El Cafe Bucerias is excellent and the pricing is on point as well. The Japanese restaurant Mikoh is next door to the hotel and it was excellent as well. We travelled with our 12 yr old daughter and she enjoyed this property very much! Lastly, the complimentary golf cart use to get groceries or bring beach chairs and umbrellas down to the beach is a really nice touch. We also enjoyed the complimentary use of the bicycles.
Excellent linens in the bedrooms, in-suite laundry, full kitchen and lovely, large extended patio gives this property an A from us!
Excellent linens in the bedrooms, in-suite laundry, full kitchen and lovely, large extended patio gives this property an A from us!
Paula
Check this place out!
Great vacay, very clean, comfy bed, great location. Building 3 was away from the bustle of traffic & the pool was great. Needed more pool furniture and up top, more comfy chairs.
Jorge and staff were friendly & efficient. Restaurant was competitive prices & very good food & coffee! Close & convenient walk to beaches & shopping.
Jorge and staff were friendly & efficient. Restaurant was competitive prices & very good food & coffee! Close & convenient walk to beaches & shopping.
Rosa
Hotel staff are very nice and helpful, they were always available to help when we had a question or needed a taxi. The hotel had everything we needed and was comfortable. There was alot of construction around the hotel so it was very noisy all of the time even at night. The hotel restaraunt was ok service was a bit slow and they even forgot to bring me my coffee. The neighborhood was very cool and the beach was walking distance. I love bucerias and would definately return to this hotel and recomend to anyone.
Susan
I love the old world charm of this hotel. The grounds were clean and beautiful. Easy walk to anywhere. Will stay again!
Barbara
This is the second time I’ve been at Refugio Del Mar and it did not disappoint! Lovely clean room and great service. The pools are clean and restaurant serves good food.
Sherry
I liked that each building had its own unique area and that we were able to access any building and use any of the pools. Our studio suite was a good size and nicely decorated.
Alexander
Our Second stay!
Second time staying here when in Bucerias.
Just as good second time!
Would highly recommend it.
Just as good second time!
Would highly recommend it.
Cesar
Amazing service!! Will definitely be going back
Michelle
Great location and amazing staff. Cafe also had great food
Robert
True Mexican flare. Personable staff, Beautiful grounds, Great Food at their local restaurant. Easy block walk to the beach..
Daniel
Refugio, YES
Outstanding location, friendly staff, great extras (beach towels, chairs, umbrellas, golf cart) all included. 3 pool options was awesome. Highly recommended!
Kevin
Really beautiful property (Building 3) with a quiet clean pool, nicely renovated rooms with clean well appointed bathrooms, perfect outdoor areas, friendly helpful Staff, good price/value, excellent location. Amazing food and friendly service at the café, a bit of road noise during the day but we slept very well at night. Would absolutely stay here again, but I understand they are selling the properties quite soon.
thomas
The property is beautiful. The rooms the grounds and the pool.
The pool was sparkling clean.
The pool was sparkling clean.
Ana
Mejor hotel boutique de Bucerias
Es un hotel muy acogedor, apesar de que nos tocó clima lluvioso disfrutamos de la alberca, sus instalaciones muy limpias y bien conservadas. Lo mejor es el personal del hotel, siempre dispuestos a ayudar con una excelente actitud. La comida en sus instalaciones está deliciosa, además todo muy cerca, la playa una cuadra caminando. Tienen carritos de golf,sombrillas para la playa y sillas sin cargo extra. Estuvimos muy agusto y definitivamente regresaremos en nuestras próximas vacaciones. Gracias por sus atenciones Refugio del mar.
Verified traveler
This place was great
Verified traveler
Muy amables siempre y el lugar muy bonito. Ambiente familiar y muy tranquilo.
Alma
Wonderfull stay. Rooms spacious and clean. All you need to enjoy Bucerias. Front desk exceptional service! Will definitely book this hotel again.
Tamrah
Nice place, some problemitas
The grounds and rooms are immaculate. We started in 1 room but due to a heavy rainstorm and a leak, we were moved. The 1st room was a dream: roomy, beautiful, well furnished, quiet. The 2nd room was near the street, highway & pool which were so noisy at times that we had trouble sleeping some nights. The door knobs in both rooms were lose on the outside door. They never came & fixed them. My husband finally used a butter knife to tighten the screws. Other than that, they were quick to come if needed. The maids did a spectacular job but they would knock on the door to ask to clean. Even when my husband was still sleeping, they would ask if they could clean so they could get their work done. This happened more than a few times. I would prefer to have them only clean when I leave the sign on the door. It didn't feel like we had the privacy we needed in that area. The pool was clean & pleasant. The hotel is 3 blocks from the beach (about 1/4 mile). You are allowed use of golf carts to ride around on the cobblestone roads only. This was so helpful for exploring the quiet town or going to the supermarket for groceries. The only bottled water provided was a cooler on the main floor, shared by all. We were on the 2nd floor so this was not convenient. The kitchen had dishes, some utensils & frying pans. I ended up buying a saucepan. There were no mixing bowls, which made cooking challenging. Internet is not secure by reasonable standards. Nice stay overall.
Verified traveler
The cafe downstairs is one of the best in the area. They have beach chairs and umbrellas for you to drive down to the beach a block away in a golf cart. The staff are so courteous and nice. Arnoldo saved our trip. My husband got sick and he drove him to a doctor. If Arnoldo is there he takes care of everything. Our air conditioner broke and he had technicians fix it in a couple hours. He did everything he could to make everything better. He literally saves the whole hotel and will keep customers coming back. A for Arnoldo.
Kali
Thanks, Team!
Amazing staff: fast, friendly and responsive. The rooms are lovely and cozy. And the cafe across the street is delicious!
Verified traveler
The staff was Terrific and so helpful! I plan on going back! Also the staff is very Cautious wearing there masks and cleaning felt very safe for covid world!
Michelle
Loved Refugio!!!
We stayed in Eli at Refugio for a week. The hotel is super clean and our stay was wonderful. The only thing I would wish for is better pillows. Bucerias is a cool little town and this place is a gem. I thought I would regret not being directly on the beach, but I didn’t. There are lots of great restaurants within walking distance.
LeAnn
Great place, good location, good value.
Okay the property is gorgeous. The rooms are stunning, well kept and super clean and the pool area is really beautiful. Also the location is great. You were not on the beach, but just a few short blocks. I would have given it a 5-star review all the way across except a few things. Although the room is lovely and comfortable with all the amenities, the pillows on the beds were the worst I have ever used. After the first night my husband and I had to go to the store and buy pillows so we could sleep. I feel that if you are going to have a 5-star hotel you need to have a comfortable bed. The only other thing, and this is not necessarily their fault, was the construction going on right across the street. It was super loud and dusty and made it a little unpleasant hanging out on our balcony. One night it even went on until 10:00 p.m. I only wished that they had warned us so maybe we could have booked a room on the other side of the building. Other than that, the staff is really nice and accommodating, the room services excellent and no other complaints. A word of advice... Bring your own pillow! Lol
Verified traveler
Thank you for a wonderful stress free stay. We had a great time.
Verified traveler
Old style spartan rooms. Don’t expect much. Enclosed courtyard with pool. Well maintained, picturesque, comfortable . Good staff willing to help but you won’t be spoiled much.
Located in a local neighborhood close to beach.
Rare chance to experience the raw culture closeup without a big tourist crowd. Good food to be had at a variety of places.
Located in a local neighborhood close to beach.
Rare chance to experience the raw culture closeup without a big tourist crowd. Good food to be had at a variety of places.
Verified traveler
It was well located and easy to find. Staff very accommodating and room was perfect.
David
Bucerias gem.
Super friendly staff that made you feel more than welcome. Perfect locating and very comfortable rooms.
emmanuel
Everything was nice and clean. Staff was very friendly and helpful.
Verified traveler
This is a beautiful property. My room was in the northern building and was clean and comfortable.
ArturoV
Small, quiet and relaxing atmosphere.
Got water in the shower doesn’t get hot. True you don’t needed but a tad warmer would make a great differences
Got water in the shower doesn’t get hot. True you don’t needed but a tad warmer would make a great differences
Tammy
We absolutely loved every minute at this beautifully charming place! It was impeccable and in the perfect location.
Pam
This property is perfectly located in Bucerius. Walking distance to great restaurants, the beach, markets, and stores.
We had a Studio Suite in Blg. 3. Very large, comfortable bed. The only thing i would add is hooks in the bathroom. There was no place to hang towels, bathing suits, etc..
We had a Studio Suite in Blg. 3. Very large, comfortable bed. The only thing i would add is hooks in the bathroom. There was no place to hang towels, bathing suits, etc..
Joy
perfect vacation spot
We could not have had a lovelier stay.
Check in was a little slow but this is pretty normal in Mexico and we are used to it. Room was not ready which we expected ( we were early) so had our swimsuits handy and waited by the pool. Were told they let us know when the room was ready but never did. No worries, after a couple of hours at the pool we wandered up to the lobby and found our rom was ready.
A father and son started this company and you can see it is a hard working small family business.We were in a studio in building 3, only 2 years old.They name, not number, the rooms Ours was \"Huapango\"
The pool was right outside the door. There was a king size bed, 3/4 size fridge, microwave and 2 burner stove and coffee maker. No tea kettle for my tea but they brought one over when I asked. No soap or sponge for dishes but again brought over when asked. The room and bathroom were immaculate. There was a lot of attention to detail. Free golf cart use to go to supermarket for groceries. ( we ate breakfast in the room and packed sandwiches for the beach . We usually ate dinner out ) There were a few tupperware containers for our use. There was free use of beach chairs and umbrella.The beach is 2 short blocks away.
Staff knew English, were friendly/accommodating. One night I needed medicine and Jorge, the son, offered to drive me in his own car as he knew the pharmacist would not speak English. I was blown away by his kindness and consideration. We will definitely come back!!
Check in was a little slow but this is pretty normal in Mexico and we are used to it. Room was not ready which we expected ( we were early) so had our swimsuits handy and waited by the pool. Were told they let us know when the room was ready but never did. No worries, after a couple of hours at the pool we wandered up to the lobby and found our rom was ready.
A father and son started this company and you can see it is a hard working small family business.We were in a studio in building 3, only 2 years old.They name, not number, the rooms Ours was \"Huapango\"
The pool was right outside the door. There was a king size bed, 3/4 size fridge, microwave and 2 burner stove and coffee maker. No tea kettle for my tea but they brought one over when I asked. No soap or sponge for dishes but again brought over when asked. The room and bathroom were immaculate. There was a lot of attention to detail. Free golf cart use to go to supermarket for groceries. ( we ate breakfast in the room and packed sandwiches for the beach . We usually ate dinner out ) There were a few tupperware containers for our use. There was free use of beach chairs and umbrella.The beach is 2 short blocks away.
Staff knew English, were friendly/accommodating. One night I needed medicine and Jorge, the son, offered to drive me in his own car as he knew the pharmacist would not speak English. I was blown away by his kindness and consideration. We will definitely come back!!
Jeff
Great spot for couples or families
Loved Refugio...wish we could've stayed more nights. Jorge welcomed us warmly and all the staff we interacted with were happy to see us.
I will 100% stay here again!
He also had good dinner suggestions and check in was a breeze.
Feliz Ano Nuevo todos la gente de Refugio!
I will 100% stay here again!
He also had good dinner suggestions and check in was a breeze.
Feliz Ano Nuevo todos la gente de Refugio!
Patti
Refugio del Mar is FANTASTIC! Perfect location - close to the beach, central, quiet - couldn't ask for more! The rooms are beautiful, include everything you could possibly want, are very tastefully decorated, and super comfortable! Phenomenal amount of tropical plants everywhere in the property - so gorgeous!
The staff... wow! They are so gracious and work so hard! Any questions are answered immediately and with a big smile! A couple of times, we had questions about the TV, or the dishwasher, and an employee was there within minutes to show us what to do. Jorge especially was amazing! Always polite, professional, very friendly and with a large smile! He checked in with us many times to make sure all was well and that we were enjoying ourselves. We met many other guests during our stay and everyone seemed to feel the same way :)
I can't say enough - absolutely loved my stay at Refugio del Mar and would definitely stay there again! Already planning for 2020!
The staff... wow! They are so gracious and work so hard! Any questions are answered immediately and with a big smile! A couple of times, we had questions about the TV, or the dishwasher, and an employee was there within minutes to show us what to do. Jorge especially was amazing! Always polite, professional, very friendly and with a large smile! He checked in with us many times to make sure all was well and that we were enjoying ourselves. We met many other guests during our stay and everyone seemed to feel the same way :)
I can't say enough - absolutely loved my stay at Refugio del Mar and would definitely stay there again! Already planning for 2020!
Steve
The two bedroom family suite we stayed in was very nice. It was updated and had nice amenities. Air-conditioning worked very well. It was on the second floor and there is no elevator. Nice view from the patio. Only complaint were constant barking dogs from a neighboring property. They would bark all hours of the night and made both nights very difficult to sleep. The barking dogs made our stay unpleasant and hope the hotel to do something about it. I did complain to the front desk person when checking out about the barking dogs
Benjamin
Adorable, comfortable, well appointed and clean
LOVE this place! Small and personable. Clean and comfortable. Location is so adorable and the restaurant and coffee shop are both delicious too! Golf carts quickly got us (3-4 blocks) to a quiet and calm beach with small waves and a large soft sandy beach. Just loved everything about this stay!
Linda
Great place!
Had a great 2 day stay here! Very friendly and helpful staff and availability. Nice neighborhood, close to beach and central plaza.
Verified traveler
This is a beautiful place to stay! Since you walk into the front entrance all the way my room I was impressed. All the staff was very friendly. The restaurants were delicious. Can’t wait to come back!
Verified traveler
Loved it!!! Staff, property, restaurants, and amenities were 6 star. The location was close to great restaurants, bars, downtown, and a spectacular playa (beach). We would recommend this hotel to couples, large families, and even solo travelers. We will definitely be staying here again. Again, loved it!!!
Judy
Would definitely stay here again!
Really had a great experience at this hotel. You can see the beach from the hotel it is just steps away. They provide you with beach towels, umbrellas and chairs to use. Also, they let you borrow a golf cart for any trips that you may need to take nearby such as the grocery store. The food offered at the hotels cafe and restaurant was very delicious but is also located by many other small restaurants nearby. Felt very safe with the security offered and staff was super friendly.
Verified traveler
We had the penthouse for a 2 night stay in Bucerias. Everything was excellent: good service, close to beach, friendly people, nice pools, free bicycles, golf carts, beach chairs and umbrellas, and towels to borrow for the day. We were eight travelers (four adults, four teenagers) and the penthouse had plenty of space for us. We loved the kitchen, outside terrace with bar and pool and all the other amenities. The value can't be beat!
Enrique
Awesome
Great place to stay in Bucerias
Verified traveler
Like many on here I have no hesitation in giving Refugio a fantastic review. It really offers great value for the amenities ity offers and the price. Beds are comfortable, rooms are very clean and modern. The food in the restaurant and cafe are very good and the service is very good as well. The pool area is private and exceptionally clean. You will not be disappointed.
Diane
You won't be disappointed.
I selected Refugio del Mar based on other reviews on the site, and we were not disappointed. It's a couple of short blocks from the ocean, which we preferred over the very large resorts that line the beach. It also consists of more than one building, each with a pool and terraces, so is smaller in scale and very peaceful. Warm and helpful staff, nice accommodations, and lovely places to sit or dip into the pool. I couldn't have asked for anything more.
Barbara
Property was very clean & seen friendly cleaning crew daily on the grounds . A pool for each complex was awesome, in the 3 rd building our pool was 5 feet deep with stairs going into it, was great because a little to deep for children and nice and quiet relaxing area.
I absolutely love this place and would definitely stay and recommend this place. A easy 5 minute walk to the beach and lots of great restaurants around.
They give you beach bag with towels, beach chairs umbrellas to take to the beach. Plus Cruz around in a golf cart for 1 hour free time a day...
Rooms are fully equipped with full sized fridge freezer which I was surprised. Bbq area on veranda...
I absolutely love this place and would definitely stay and recommend this place. A easy 5 minute walk to the beach and lots of great restaurants around.
They give you beach bag with towels, beach chairs umbrellas to take to the beach. Plus Cruz around in a golf cart for 1 hour free time a day...
Rooms are fully equipped with full sized fridge freezer which I was surprised. Bbq area on veranda...
Location & surroundings
Refugio del Mar Luxury Hotel Boutique
Benito Juárez #51, Bucerias, Mexico
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Refugio del Mar Luxury Hotel Boutique
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