Name: Family Selection At Grand Palladium Vallarta Resor
Address: Carretera Punta De Mita Km 11 5, Punta De Mita, 63734, MX

10/10

Exceptional

06 Jul 2026

Laura G.

We stayed here 5 nights 6 days, and everything was amazing. From the check in drinks to the staff being very nice and helpful. Restaurant food was to die for. (make sure you make reservations, or the staff can make it for you. Buffet restaurant has good selection as well. Rooms were very clean. Housekeepers did an as mazing job every day. We will definitely stay here again and recommended families with kids. The only bad thing I could say is the pool water warm due to the weather being extreamly hot.

Family_with_children

8/10

Excellent

04 May 2026

edgar alberto

Las instalaciones, cuarto y atención al cliente estuvo excelente JOSUA de expedía y parte del hotel, los recomiendo al 100 la playa super bien . Lo único es que el alimento si quedó mucho que desear tanto desayuno comida cena y especialidades no tenían buen sabor

Friends_and_family Family

8/10

Excellent

24 Apr 2026

AARON RICARDO

Si viajas en familia es la mejor opción, actividades para los niños y personal muy amable. Especial agradecimiento a Josué Hidalgo

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Florence

Loved the special attention from the Concierge Josue. It really made the trip special for our 2 year old daughter. The Family Selection is really worth it for families with young kids.

Family_with_children

10/10

Exceptional

14 Apr 2026

Lindsie

I stayed in the Family Selection and liked how close to the pool and The Nest restaurant we were. The food was great every time we ate breakfast, lunch or dinner there. All the restaurants we ate at were good overall, depending on what you ordered.

The butler service was the best perk ever. Josue, Moises and Isaias were all incredible. They really went above and beyond to help us and provided top notch service. The complimentary sun shirts for our 13 year olds was a life saver (skin saver!)

The beach here is great with nice sand and offers fun waves for body and boogie boarding with a separate area for surfers. The aquasize classes were really fun in the main pool. The food at the buffet was better than some other resorts I have stayed at and their fresh stations were awesome. We liked the greenery and layout with pathways and different \"relaxation\" zones (hammocks or seating tucked away in the \"forest\"). The gym was decent. Overall, the customer service we received from the moment we checked in was fantastic. Even waiting to check in, the lobby bartender came to offer us a drink. The teens liked the candy wall and enjoyed playing pool and doing karaoke at the Teen Club. The only con to mention is that our room faced construction so we couldn't enjoy our balcony and there was no view - but it only woke me up once and we weren't in the room much. If you are a light sleeper, it may not be great though. I have been to lots of AI and I would definitely go back to this one.

Friends

10/10

Exceptional

11 Apr 2026

Katy Anne

We had the best time! The staff is amazing, especially our butler Josué Hidalgo… From booking dinners to reserving pickleball courts! He was so friendly and helpful. Also, Victor at the Hemingway Lounge kept the most delicious cocktails flowing. The beach is so beautiful and has everything you need… snorkeling, swimming, surfing and more. We loved the beach bar, especially Antonio. The food was delicious and the staff was so helpful showing me what vegetarian options were available. Highly recommend a massage at the spa… Alexa and Surges were incredible! And the outdoor mineral pools were a peaceful little oasis. Can’t wait to go back to this resort!

Family_with_children

10/10

Exceptional

11 Apr 2026

Kevan

My family and I stayed at Family Selection for 5 nights in April with our two kids (ages 8 and 5), along with my brother’s family. It was very budget-friendly, yet the service and facilities truly exceeded our expectations.
We especially loved how the Family Selection area felt smaller and more private. The pool, restaurant (with à la carte options for breakfast and lunch), kids club, and private beach area were all close together and easy to access.
The beach was another highlight—we actually preferred beach area over in front of the Grand Palladium. The sand was incredibly soft, and the water was clear and beautiful.
A big part of what made our trip so special was our butler, Josue. He truly went above and beyond—welcoming us with thoughtful touches, arranging farewell gifts, sending champagne to our room, booking all our dinner reservations, helping us set up pickleball, and checking in daily with helpful updates. He also made sure all of our pre-arrival requests on our Wish List (like minibar preferences, pillows, and items for the kids) were ready for us. We’ve never felt so well taken care of at a resort.
Moises (I hope I have his name right!) was also wonderful at check-in and even surprised our kids with Pokémon cards, which they loved.
The food and drinks were very good overall. We especially enjoyed the mimosas and Nespresso martinis! We ate at à la carte restaurants every night—Bamboo, The Nest, and Portofino were our favourites.
We hope to return!

Family_with_children

10/10

Exceptional

08 Apr 2026

Curt

We had an excellent stay and will return... Large spacious rooms, the restaurant was great. And the family butler was super! A++
We did not want to leave!

Family_with_children

10/10

Exceptional

02 Apr 2026

Marie

Amazing family friendly resort! Great food in the restaurants and fun shows in the evening!

Family_with_children

8/10

Excellent

31 Mar 2026

Rebecca

The staff is always so friendly and helpful in family selection.

Family_with_children

8/10

Excellent

31 Mar 2026

Paige

We had a fantastic trip at this property. Josue made sure we had everything we needed and was very helpful. He even helped plan a birthday surprise for us! Unfortunately, there was construction right beside our rooms, on the family selection side, which we didn't know about and was loud. Also, some of the dinner meals (Bamboo restaurant and the Nest) were not good at all and could be improved.

Family_with_children

10/10

Exceptional

30 Mar 2026

James

We recently returned from a wonderful stay at the Grand Palladium Vallarta in the Family Selection, and it was exactly the escape our family needed. Here is a breakdown of our experience:

The Resort & Amenities
We absolutely loved the size of the resort. It felt spacious enough to explore without being overwhelming or requiring a hike to get from the room to the beach. The grounds are beautiful, and having access to the Family Selection specific areas added that extra layer of comfort and convenience that made the trip feel special.

Family & Kids’ Activities
There was never a dull moment! The resort offers tons of activities for kids, which kept our little ones entertained throughout the day. From the pool setups to the organized games, the staff does a great job of engaging the younger guests.

Dining & Celiac Friendliness
The food options for the family were plentiful and varied. As a Celiac, I would rate the resort an 8/10 for gluten-free dining.

The Pros: Most restaurants were very accommodating, with staff who understood cross-contamination and plenty of delicious options available.

The Cons: It wasn't quite perfect—we encountered two restaurants that had nothing safe on the menu for me, which was a bit disappointing compared to the high standard set by the rest of the resort.

Overall: We had a great time and would definitely recommend this resort to families looking for a balanced mix of relaxation and fun!

Family_with_children

10/10

Exceptional

29 Mar 2026

Molly

Josué was awesome. And we really appreciated his check-ins and suggestions. His help made us feel Very welcome and cared for.

Family_with_children

10/10

Exceptional

28 Mar 2026

Jennifer Christine

Josue was amazing!! Thank you for making our family memories amazing!

10/10

Exceptional

28 Mar 2026

John

We had a great time at Grand Palladium Vallarta! The staff was amazing, the pools were great, and the shows at night for the kids were so good. Josue, our butler, was fantastic and was very attentive, giving us the schedule of the day every morning and whenever we had a request, he made sure we got what we needed. We will definitely be going back!

Family_with_children

8/10

Excellent

26 Mar 2026

Lisa

Perfect resort to go to with a family. Felt safe, good food, friendly and helpful staff and beautiful location!

Family_with_children

8/10

Excellent

26 Mar 2026

Selena

The amenities and staff were great. The food was decent.

Family_with_children

10/10

Exceptional

23 Mar 2026

Camille

Our experience at Family Selection was excellent! Our family butler Josue, made the trip especially meaningful. He was able to get medication for a family member who forgot theirs at home, decorated for a birthday and checked in with us daily. Josue seems to really love his job and his genuine desire to help make our stay special was amazing!

Family_with_children

8/10

Excellent

21 Mar 2026

Jeevan

Excellent resort with a really nice pool and Beach. Excellent for families and the staff are extremely helpful. We stayed in the family selection section the rooms are a little dated I need a little bit of TLC. Other than the rooms the property is immaculate

8/10

Excellent

20 Mar 2026

shelley

The butler is amazing. Bar staff so friendly. I'd give them all 5 stars however our room wasn't cleaned by 430 pm several times. They seemed short staffed.

Family_with_children

10/10

Exceptional

19 Mar 2026

Tyler

The room was clean, the staff was excellent always accommodating, our Family selection Butler Josué always went above and beyond. Our daughters spilled chocolate on her dress the first night and Josué offered to bring a tide to go pen from off the resort and bring it to us.

Family_with_children

10/10

Exceptional

17 Mar 2026

Murray

Rooms were clean. Staff was all amazing. Good was incredible. We had a personal butler Josue, who was incredible. Checked in with us regularly, and took care of anything that we needed. The only thing more I could have asked for was more time.

Family_with_children

10/10

Exceptional

16 Mar 2026

Zhi

We were just there for 7 nights

10/10

Exceptional

16 Mar 2026

Sarah

They really spend time thinking about what a family needs to have a great vacation and they went above and beyond in many areas. Our room was always cleaned meticulously, and there were many extra touches along the way that really made the trip - gifts for the kids that we actually needed and used (sun protection, baby cutlery, sippy cup, beach toys, etc), spare sunscreen, good entertainment each night, strollers, daily kids activities, and a family friendly atmosphere. There was a lot of walking and stair climbing, which we didn’t mind, but if you’re a person with mobility issues, this might not be the resort for you. There are ramps to get down to most areas, but a lot of those ramps require going a long way around and there are no elevators. Food service took some time - for us it was more of an issue due to a very active 1 year old who hates sitting in a chair for more than 30 minutes at a time. We never made it to dessert at the a la carte restaurants. But breakfast and lunch were consistently great. The buffet was also typically quite good, but if you go right at the beginning of dinner, some of the food trays aren’t fully warmed up yet. We quickly learned to get the food that was off the grill instead just to be safest. Overall, we loved the resort and would absolutely come back. The beach was lovely, we got to see lots of wildlife, and we were consistently impressed by the level of service we were provided at every step of the journey. An excellent choice for families

Family_with_children

10/10

Exceptional

03 Mar 2026

Chris

Entire resort super clean . Staff amazingly friendly . Shout out to our butler Josue for always going above and beyond for us ! Food was always fresh and sooo good ! Only thing to be aware of is there are lots of stairs .. everywhere . Pool was always super clean .

10/10

Exceptional

28 Feb 2026

Jeanne-d'Arc

The staff was so friendly and welcoming. Hector was really helpfull and always so happy to help. Moses,Acosta and Josue were wonderful too.
The room was great and clean and done early in the morning. Which we appreciate.

Partner

8/10

Excellent

28 Feb 2026

DANIELLE

The Family Concierge team was very helpful. We were lucky to have Moises, who was friendly, helpful and great dealing with all of our requests. We also had a lovely Expedia concierge who offered us his services and was very friendly. I was impressed by our server at the Nest for breakfast Na

Overall the resort was clean and offered us and our preschooler fun and relaxation.

10/10

Exceptional

26 Feb 2026

Christine Gail

The rooms were very clean. The staff are amazing, very friendly. The food/restaurants were fantastic. The beach was incredible, the water was calm enough to swim. We spent hours swimming in the ocean everyday. We will definitely be back!

Family_with_children

8/10

Excellent

24 Feb 2026

Aaron

Great beach for swimming, great staff, food and restaurants good.
Could have more restaurants open at the same time which would allow a person being able to get a reservation as needed. Some hatd to get a reser during the stay. Also more beach chairs and punt the people off the beach chairs that think getting up at 6am to reserve a beach chair for the day with a towel is acceptable. Then the chairs are not used for half the day.

10/10

Exceptional

21 Feb 2026

Weldon

The staff were all great. Took the time to explain everything and helped us at every opportunity. Made us feel like family.

Partner

10/10

Exceptional

21 Feb 2026

Danae

The resort is great for kids and has everything you need for families.

Family_with_children

10/10

Exceptional

20 Feb 2026

victoriano

Everything was Excellent. We will back!

Family

6/10

Pleasant

18 Feb 2026

Kayla

Churros, family butler service and clean rooms

Family_with_children

10/10

Exceptional

18 Feb 2026

Kristy

The staff (specially Moises and Josue) were so incredible. The resort amenities, food and drinks were all wonderful. This is a great option for anyone travelling with children. Highly recommend all around and hope to return.

Family_with_children

10/10

Exceptional

15 Feb 2026

Suzanne

Overall layout of the resort
The way the staff wanted your stay to be wonderful

Leisure Family_with_children

8/10

Excellent

14 Feb 2026

Rahul Gopinathan Pillai

Beautiful views, excellent food, and great pools. Most of the staff were very courteous. However, a few were quite pushy about getting me to sign up for the travel club, and on a couple of occasions I did not receive the correct amount when exchanging for smaller bills. I caught it once, but missed it another time. It wasn’t a significant amount, so I’m not too concerned.

Leisure Family_with_children

8/10

Excellent

13 Feb 2026

Jakeson po wang

Great stay overall. Food was good. Service was great! Our Family Butler Josue was absolutely fantastic!

10/10

Exceptional

13 Feb 2026

Kelsey

This was our second time staying at this resort in the Family Selection with a large group and lots of kids, and both visits were excellent. A huge part of that is thanks to Josue, who truly went above and beyond to make sure we had everything we needed for a wonderful stay.

The Nest is fantastic, and Carlos at the pool was an absolute joy every single day—his energy and care made our experience exceptional. The pool bar bartenders were also consistently fantastic.

We will absolutely be back, largely because of the outstanding service from Josue, Carlos, and the incredible bar team.

Leisure Family_with_children

8/10

Excellent

12 Feb 2026

Carly

Great location. Rooms were clean and staff were very friendly

10/10

Exceptional

04 Feb 2026

Agnes

Clean, very helpful staff, tons of activities for the kids

10/10

Exceptional

30 Jan 2026

Michael

We’ve been to many resorts over the last few years, and this was our first time staying in Family Selection. It quickly became our favorite—not because the resort itself is wildly different from others, but because the service was truly exceptional.

A huge part of that was Josue and Isáias. From before we arrived to the moment we said goodbye, they were on top of everything we needed and made the entire trip feel effortless. Their attention, kindness, and consistency turned what could’ve been “just another resort vacation” into the best experience we’ve had.

We can’t wait to come back—mainly because of them. Thank you again Josue and Isáiah!

10/10

Exceptional

29 Jan 2026

Daniel Michael

Great value and amenities offered at an affordable price.

Leisure Family

8/10

Excellent

09 Jan 2026

Maye

Staff is incredible. Kid-friendly resort with lots of activities. Food was a little lacking in variety and quality but overall we had a great stay.

Leisure Family_with_children

10/10

Exceptional

09 Jan 2026

Paul

The family area was perfect. We have a child with food allergies and they accomodated all of our needs. A great resort.

Leisure Family

10/10

Exceptional

06 Jan 2026

Amy

Our family of 6 had a wonderful week! We had three different rooms, all in Family Selection. In my opinion it's definitely worth the extra money to stay in Family Selection. Check in is so simple as this section has its own entrance/ lobby. You are provided with your own family butler, who can answer any questions, call bell boys, make dinner reservations for you, or arrange a taxi to wherever you may want to go (we actually ubered quite a bit it's much cheaper). Family selection has its own pool, which we didn't use much but the snack bar and restaurant right there are great. We found the main pool to be a lot more fun - get seats early or you won't have one all day!
Rooms are great and actually quite spacious.
The beach is gorgeous, there's a swimmable area which is nice and many tide pools surrounding which we loved to be able to see all the sea creatures. The bar down on the beach is very convenient.
The food - for an all inclusive the food is very good. We especially liked the Nest and Portofino. We didn't get to try Adelita or Bamboo since we wanted to eat in town a few times. The kids LOVED the 24/7 room service as well as the Xtra Time sports bar. They have a a kids area with Xbox, pool , ping Also basketball court and pickleball / tennis.
What really sets this resort apart is the customer service - it's truly top notch . All of the staff are fantastic and go out of their way to be friendly. Beautiful grounds .

8/10

Excellent

05 Jan 2026

Mustafa

Staff, the hosts Moses and Jouse.

Leisure Family

8/10

Excellent

04 Jan 2026

Suneel

Staff seems courteous

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Melody

EVERYTHING stood out! Above all, the staff -- the family buttlers. Starting even before the trip started - our family \"Buttler\" contacted us way in advance, asked for some info and by the we arrived we were greeted with a totally customized welcome package. The kind, probative service continued until the moment we left the resort. Absolutely recommended.

Leisure Family

10/10

Exceptional

25 Dec 2025

Melanie

Had a great stay at family selection. Highly recommend the family selection side in stead of grand palladium. We had a butler, Elliott, who was amazing and he went above and beyond to ensure all of our needs were met. The pool server, Carlos, was one of the hardest working person I have ever met. He made our pool days fantastic by ensuring drinks were always available and food readily accessible. The room service could use some work as they didn’t answer to take our order one evening and the wait times to receive food was 90 minutes on one occasion. Rooms were clean, little dated but overall I would recommend. Bus stops right outside the resort for easy access to downtown puerto Vallarta.

Leisure Family

8/10

Excellent

23 Dec 2025

Dylan

Staff was incredible, lots of activities for the kids and the family pool and beach are top notch. Only complaint is the food isn’t that good, one restaurant called The Nest is by far the best for breakfast and lunch, Buffett was horrible. Service and everything else makes up for it though!

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Kenny Kai Cheuk

Special thanks to the Expedia Concierge team for making our family stay truly outstanding. From the moment we arrived, everything exceeded our expectations. The room was very well maintained, providing a comfortable and relaxing environment throughout our stay. The butler service was exceptional. Every request we made was handled promptly, efficiently, and with great attention to detail. Most importantly, all the staffs demonstrated genuine professionalism, friendliness, and a strong commitment to service excellence. Thanks to the entire team, our family enjoyed a truly memorable and stress-free experience. We would absolutely recommend this hotel and look forward to returning again in the future.

Leisure Family

10/10

Exceptional

12 Dec 2025

Bikramjit

We had an amazing time ! There’s lots to do on this beautiful property. The nightly entertainment was great. Food and drinks were really good. The kids didn’t want to leave.. they had a lot of fun in the pool, beach and the kids club.What really elevated our experience and what will bring us back - was the staff ! Everyone was super helpful and always greeted us with a smile. A special to thanks to Eliutt - our concierge and his team - they were exceptional and made our stay memorable !

Friends_and_family Family

8/10

Excellent

10 Dec 2025

Susan Yvonne

The room was okay. The hotel is a bit worn however the staff were excellent. Elliot, Moses, Josue were so attentive and Fany was incredibly helpful in “The Nest”

Leisure Family_with_children

10/10

Exceptional

03 Dec 2025

Alana Katrina

Elliut was an excellent concierge from beginning to end. Going above and beyond to make our dad's birthday special with decorations. He was so patient and our big group tried to decide about dinner reservations and help to make our requests happen. our room was kept very clean and all staff were kind and helpful. Food was delicious and so many options?

Leisure Family

10/10

Exceptional

30 Nov 2025

Fatima

Great hotel has everything you need. High end restaurants but you don’t have to worry about the bill. I enjoyed all restaurants. Great atmosphere, family oriented. My concierge was Eliutt he was great. He made our stay very enjoyable and we were very happy. We were treated with kindness.
I have visited different all inclusive hotels some a little more expensive and others less expensive but this one is the best of all. The concierge’s supervisor was very beginning. They even let you enjoy installations before they have your room ready and you can also check out late, enjoying all the amenities and your luggage can stay in the lobby.
I recommend the family selection you won’t regret.

Leisure Family

6/10

Pleasant

28 Nov 2025

Chad

Our stay was good overall but we really didn’t find the food at some of the restaurants very flavourful. I was disappointed with the Bamboo, Italian and the Mexican. There were some good things on each menu but nothing that would make us want to return.
The service and the staff were excellent at the resort and we had no complaints with how friendly and welcoming they were. The Nest & the International were our favourites but sometimes the food was inconsistent and not always hot. Drinks were good but I found the bar ran out of certain things often & we would have to order something else. Also, the coffee bar in the Family Selection only opened at 11 am and there were no instructions on how to use the equipment so we never went back.
The resort was a good size for our family and we enjoyed the spa and my kids loved having room service. The rooms were a good size but a little outdated and with 2 teenagers the pull out bed was too small. I had asked our Expedia rep about options and the manager was supposed to contact me but that never happened. For these reasons we would likely not return to this resort.

Leisure Family

10/10

Exceptional

26 Nov 2025

Lorna

Staff was very helpful and friendly, food was great, room was clean and comfortable. Had a great time, would go back.

Leisure Family

8/10

Excellent

22 Nov 2025

Samantha

Resort is great. Can tell it’s older, but every single day someone was working on maintenance things like painting, etc. Great to see. Family Selection side was totally worth the upgrade. The pool was so much quieter and access to The Nest made meal times calm and relaxed as opposed to trying to get to the buffet before a rush. Elioot was one of our butlers and was fantastic. Having the Butlers book al la carte restaurants meant we had one booked every night we were there. Japanese and Mexican were highlights. Mexican was my kids favorite as they made fresh guacamole right at your table. Kids club activities weren’t communicated about well at all but the activities themselves and the team were great. We had a safety incident with a hairdryer without a proper guard catching and pulling out hair and overall their reaction/response to it was good. They comped us 2 passes to the hydrotherapy circuit at the spa. I would not recommend paying for this as the experience wouldn’t be worth the cost. There were also massive numbers of bees coming out of the drains at the spa pool and no one seemed to be dealing with them. The performers at the evening shows were very talented. Would recommend this resort for sure.

Leisure Family_with_children

10/10

Exceptional

17 Nov 2025

Sarah Dawn

We stayed in the Family Selection with 2 other families. The staff was amazing, especially Moses who was very friendly and helped calm my son down when he tripped and fell on the morning we were leaving. We ended up upgrading to an ocean view suite as the first room we were assigned looked onto construction of a new building next door. The entertainment for the kids was great and the Family Selection pool and restaurant were perfect for families travelling with children.

8/10

Excellent

16 Nov 2025

Da Peng

When we arrived, we’re welcomed with drinks and an Expedia concierge (Eliutt) to guide us to the room, as well as telling us a little bit about the hotel. We got a room with the view of a construction site, which was not the greatest. The pools were not very clean; it might be due to spill of drinks. They have a beautiful beach and many activities such as surfing lessons. The only restaurant I would recommend is The Nest. The Nest has so much good food. We would like to thank Expedia concierge Eliutt for his excellent service during our stay. He kept in touch with us on the very first day and until the day we checked out.

Leisure Family

6/10

Pleasant

14 Nov 2025

Peter

Overall, our family, and group of 11 total had a good time. The food at all of the a la carte restaurants was fantastic. The Bamboo Japanese restaurant I could have eaten at every night. The pools were good, but the activities that were scheduled for kids were often late or didn’t happen at all. The rooms were okay, our A/C didn’t really work and was never fixed, our room was missed for cleaning once, and the toilet ran non stop which was loud. I attempted to order room service one night and it just never showed up which was disappointing. Obviously we didn’t spend a lot of time in the rooms but they definitely need some work. The bartending staff was great and made delicious drinks for both adults and kids. Beach access was easy and lots of activities there like body boarding and surfing. It was a good place but not one that I’m going to book repeatedly.

Leisure Family_with_children

8/10

Excellent

27 Oct 2025

Nicole

The staff were incredible, friendly, and fun! The food was great, and we never had to wait for a table. I highly recommend this resort and would go back again.

Leisure Family_with_children

10/10

Exceptional

24 Aug 2025

Glenda

I feel safe in this resort, the place is clean, I love the green sorrounding

6/10

Pleasant

06 Aug 2025

Teresa

Friendly staff and awesome bartenders.. the butlers were very nice and helpful.. Elias and Luis at lobby bar on family side were very knowledgeable! This property is beautiful BUT limited AC in certain areas only.. most restaurants and buffets didn’t have AC 😳 food was ok at both restaurants and buffets.. drinks were on point.. nice swimmable and walkable beach, but pools were warm and very packed with families.. not enough entertainment for older teenagers and sports bar had alot with small kids ..adult pool was nice but far walk..the timeshare people at check in lobby were a bit aggressive but we finally quit talking to them.. valet service guys were nice and fast!

Leisure Family

10/10

Exceptional

23 Jul 2025

Beatriz

The staff was very helpful and cordial at all times.

Leisure Family

10/10

Exceptional

21 Jul 2025

Kathleen Soo

This was pur first time going to an all inclusive resort stay. My 77 year old mother joined us as well. The staff was amazing and helpful. They used a wheelchair to move her around and were really nice about it as well. The pool, beach, natural pool, and the natural landscape were amazing. We hope to be back again!

Leisure Family

2/10

Poor

06 Jul 2025

Verified traveler

Do not stay here. Not very clean, staff is rude, and the food isn’t great.

Friends_and_family Family

10/10

Exceptional

05 Jul 2025

David

Great service.

8/10

Excellent

13 Jun 2025

Nancy

Overall it was a good stay. Property could use some upkeep. The gardens were dusty from construction next door. The pools did not feel clean. The property needed better signage/directory to get to places. Staff overall were nice but we noticed a change when we wouldn’t accept a discussion on their travel club program. Right away they hit us up on this and after a long day of travel that was the last thing we wanted. They rushed our greeting/explanation of amenities so found ourselves guessing the entire time. Food could be better, I wanted more authentic Mexican food. I get they want to provide a luxurious experience but as an American I want to experience Mexican culture. Once we turned downed the travel club we were never offered any type of experience or excursions. Nightly entertainment is great and the area where it’s set up is great, lots of seating and kids entertainment was fun and age appropriate!

Leisure Family_with_children

10/10

Exceptional

10 Apr 2025

Tetyana

The best place for getting away for a few days!!!

Leisure Family

8/10

Excellent

08 Apr 2025

Anthony

Good Service!

Leisure Family

10/10

Exceptional

05 Apr 2025

Nathan

This was an great option for our family with two younger kids. Staff was very attentive and clearly prioritized the guest experience. Beach and pool areas were outstanding and didn’t feel overly crowded, even though we were there over spring break. Overall, a wonderful experience and hope to return again in the future.

Leisure Family_with_children

8/10

Excellent

03 Apr 2025

Rosalie

The family resort had construction being completed next to it. There were numerous areas within the resort that were getting repaired/upgraded and it was occasionally noisy and dirty

Leisure Family_with_children

10/10

Exceptional

27 Mar 2025

Nakeyia

Great stay

Leisure Family_with_children

8/10

Excellent

23 Mar 2025

Candace

The staff at family selection are very friendly and attentive. The rooms although dated are clean and spacious. The pools are small but warm and the pool food service are great..Food at the nest is good with a great view. Much better than the buffet.

Leisure Family

10/10

Exceptional

23 Mar 2025

Curtis

The people who work here make the difference. The staff are friendly and attentive. The food was better than I expected having stayed at other resorts. The Nest in particular was awesome.

Leisure Family_with_children

10/10

Exceptional

22 Mar 2025

Stephanie Vogt

Was not impressed with the beach at this resort. Thankfully we had a rental car and drove to Puerto Vallerta and San Pancho on separate days where the beaches were big and beautiful. The restaurants at the Palladium were good, but the buffet was average. The staff was absolutely amazing and we liked our room. The grounds were well cared for and nice.

Leisure Family

10/10

Exceptional

20 Mar 2025

Randy

Awesome

10/10

Exceptional

18 Mar 2025

Iuliia

Beautiful place with wonderful ocean view. So relaxing and fulfilling. Pleasant staff members. Great food selections. Literally we were extremely happy with this hotel which provide us with everything you need to feel happy and relax

Leisure Family

2/10

Poor

14 Mar 2025

Himdad

That’s not my first time in Mexico, usually I don’t write bad reviews, but this Property everybody have to know about it. Let me start from beginning as soon as we walked into Property. It looks like a junkyard, all broken car all around , very poor customer service they have only one receptionist to take care of all the guest, you’re going to wait two hours and a half just to get ur room. there is one person by the door. He’s not leaving you alone. He wants you to sell you timeshare what a noisy guy. we got the room , after 2 1/2 hours,omg room, smelly, unbelievable how bad was, very old furniture, smelly mattress, and smelly blanket, I called customer service this room smells so bad. They told me open the window for half an hour is gonna go away because you are on the beach. I couldn’t stand the room. I told my family let’s walk area till the smell is gonna be gone. everything was close. Everything will open 6 pm, we walk in by the beach, I swear to God i never ever my life seen dairy beach like it they never ever clean front of the beach, I went to the shop to buy some chips and drink for my kids one chips one soda, $25. please everyone do the homework before go to this properties. You will be sorry. by the way, you are not close to the beach. You have to walk in 20 minutes. I wish I could do -5 star.

Leisure Family

10/10

Exceptional

03 Mar 2025

Eduardo Najera

Nice hotel

Leisure Family_with_children

10/10

Exceptional

27 Feb 2025

Brian

We had a great time at the family selection grand Palladium. The staff was amazing. Everything was well kept food was good overall it’d be nice to have some more options at dinner outside of the restaurants. The activities for the kids were wonderful. Alejandra was great with our children. We highly Recommend bringing your family to the grand Palladium family selection. We will be going back for sure With everything there’s mine or things here and there but overall great time great property great staff.

Leisure Family

10/10

Exceptional

27 Feb 2025

John

Great property. The staff are amazing. Always helpful, knowledgeable, friendly, and available.
Food was excellent. I am vegan and had no issue with finding all sorts of great tasting food.

Leisure Family_with_children

6/10

Pleasant

25 Feb 2025

Christina

There were no daily organized activities for my teenagers during our stay. Lots for small children like craft stuff, but no beach volleyball, soccer, basketball, bocce ball…. Nothing.
I’ve stayed here before and was impressed with the activities. This time was horrible.

10/10

Exceptional

17 Feb 2025

Anthony

Staff was fantastic making the stay easy

Leisure Family_with_children

10/10

Exceptional

20 Jan 2025

Marcela

El hotel en la seccion family selection tiene buenas opciones de restaurante. Las piscinas son muy amplias, el personal es amable y atento. Tuvimos un inconveniente con la bañera y lo solucionaron el mismo día.

Leisure Family_with_children

10/10

Exceptional

01 Jan 2025

Ravi Kant

Far from city

8/10

Excellent

28 Aug 2024

Lindsey

This sprawling property offers ample space to explore, with beautiful beaches and inviting pools. Tip: Be sure to grab your towels early in the morning.
While the rainy season in August can bring power outages and occasional flooding, the property's natural beauty still shines through. Unfortunately, the property's hilly terrain and numerous stairs may pose challenges for guests with disabilities.

The on-site baby care was a convenient feature for families with young children. The food was enjoyable, though we found the menu a bit repetitive after a week and a half. Overall, this property is a great choice for those seeking a spacious getaway, but be prepared for potential weather-related inconveniences.

Leisure Family_with_children

10/10

Exceptional

16 Aug 2024

Armando

Did not like the mandatory presentation regarding the company travelers club after check in. Should be an option

Leisure Family

6/10

Pleasant

11 Jul 2024

Edward

We booked this resort as a family group of 11. We were split up between two resorts that were companion resorts but did not allow cross participation.

Leisure Family

10/10

Exceptional

01 Jul 2024

Carla

Rooms could be renovated

Leisure

10/10

Exceptional

13 Jun 2024

Rick

Great family vacation

Leisure Family_with_children

6/10

Pleasant

28 Apr 2024

Jose

El precio del Family selection era más económico que del hotel regular, probablemente por un tema de fechas o ocupación. Haciendo que no fuera esclusivo, llegan personas en camiones de tours, o en grupos que hace parecer un balneario popular. El hotel gran Palladium (a un lado) tiene muchas más amenidades sin embargo de menor calidad los alimentos. Del lado del Family selection los alimentos y bebidas son muy buenos sin embargo es muy pequeño esa sección del hotel lo que te obliga a ir al otro hotel

Leisure Family_with_children

10/10

Exceptional

17 Apr 2024

Hazel

We stayed in several different hotels between Puerto Vallarta- Punta de Mita and this was our favourite!
The others were Riu Vallarta, Marivel Emotions, Delta Marriott La Cruz, & Velas Vallarta
The food here was fab & we felt it was the best & it was the only place we were able to get blueberries, blackberries, strawberries & raspberries for the baby (though we skipped the raspberries as they were covered in flies as the food was uncovered which is 1 improvement that could easily be made) the service brilliant, the staff very helpful & even cooked a plateful of asparagus for the baby. The Nest restaurant food & service was great. (Though they did somehow forget to bring kids breakfast but there was plenty of other stuff to eat whilst waiting so no big deal)
We did a night in the main hotel in an ocean view room which was nice (but couldn’t see the ocean from the bed which we had been able to in other hotels that used glass screen/metal railings etc on the balcony instead of a wall) and a night in the family selection side.
It was nice to get some little gifts in the family selection like bucket/spade, top etc.

The beach was better on the main side with some soft sand areas (also some rocks & lots of beautiful shells) the food in the main restaurant was really good too. We were just disappointed we couldn’t get a space in the Japanese restaurant.

The pools were warm except the kids pool with the slides (would have thought the kids pool more important to be warm) baby

Leisure Family_with_children

10/10

Exceptional

15 Apr 2024

Noe

We stayed at the Family Selection. Our room was nice enough. It was great to have access to a dedicated pool for our family. It was also nice to have a host located in our building that we could ask questions and get help with reservations and connecting with other parts of the hotel outside of the Family Selection area such as the spa and restaurants.

Leisure Family_with_children

8/10

Excellent

02 Apr 2024

Joel

The resort has all the amenities you could ask for and the staff is always very friendly and helpful!

Leisure Family

10/10

Exceptional

29 Mar 2024

Heather

The staff was incredibly nice. We honestly couldn’t have been happier with staff. Be aware lots of stairs. if you stay in in the family selection and you’re in building four, you’ll hear the loud music at night. Didn’t bother us but it may bother young kids. Beach area pool everything was awesome.

2/10

Poor

03 Jan 2024

Jay

From the moment you book family selection they make it seem like you get a great service. The host we were provided didn’t do anything for us. She never helped to book any restaurant reservations or provide any services. She lied about a lot of things and the staff lied about stuff as well. The host said she was there to help with anything but she did nothing but say no to everything. Supposedly all the restaurants were booked prior to us going. That means we have to eat at the buffet everyday. We traveled with other friends as well but they were able to get a reservation (even though we were there before them and after them). We were given grand palladium gift card but when we tried to use it they all lied and made up stories. I would never go back to this place due the lies and deceitful of some of the workers . Only people that were good were servers at the pool and some of the restaurants. It might be possibly the host we had but she was horrible . She lied and the front desk workers lied about everything.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2024

NELSON

All good, good spot for family and surfers.

Business_and_leisure Family

6/10

Pleasant

27 Dec 2023

Adriana

I thought we were paying for a 5 star hotel but these one is more like a 3 star one. We were in the family select sector which it is supposed to be the best. Well, it’s not or in other words is the best they have. Our room was supposed to be garden view but instead was a wall of mud and a fence. The jacuzzi was broken and dirty water came out. Room service never cleaned our shower. In family select there is only ONE restaurant and every day and night they offered the SAME menu. The second option is the pool bar with limited hours. The pool is small but at least water is warm. The staff of the kids club make you feel like you are bothering them if you leave your kids when there is no activity plan with them (and they insist that you go to their activity in the pool area). Every time I picked my kids they were watching a movie.
The service especially at the restaurants is VERY slow. It can take you 1.5 hours for lunch or dinner and you will be lucky if the appetizer arrives before the entree.
Cocktails are poor qu. Not real fruit or pulp. Just the cheapest option they could offer you.
Nobody informs you what the hotel has to offer you. On our last day we learnt that there are free boogie boards but you have to go to the other hotel beach to use them. Everything is in the other hotel, connected to family selection so prepare to walk a lot. Even if you want a snack at 5.30 pm because the pool bar/ restaurant closes at 6 but they (servers) don’t allow you to order after 5.30 pm.

Leisure Family