Name: Grand Palladium Vallarta Resort Spa All Inclusive
Address: Carretera Punta De Mita Km 11 5, Puerto Vallarta, MX

8/10

Excellent

21 Jul 2026

Ami

The Expedia concierge is great! Everyone is super helpful and they make reservations for you for dinner so that helps a lot.

The food was just ok. Go to breakfast before 9 am. Otherwise they run out of plates glasses and food because lines are long. The Mexican restaurant Adelita was the best out of all the food. They offer table side guac but the server hangs out until you tip her. It was a bit awkward as we fumbled through our bags to tip. We left a tip at the end of our meal so we weren’t prepared.

The bars at the pool were good. I would recommend brining a reusable cup or something. As a lot of people did and the bartenders filled it no problem. They use plastic cups that they reuse a lot and sometimes weren’t the cleanest.

We went for a break and to relax before school and life resumed. It was good and we enjoyed our days at the pool. The room was nice, had some minor issues but nothing that wasn’t handled quickly.

Not sure I would return to this resort but would be open to trying another grand palladium in a different location in the future.

Family_with_children

10/10

Exceptional

13 Jul 2026

Miriam

The food, service and pools were great. The beach is beautiful. All the staff are friendly. We had a great time. We want to thank the team of Concierge Expedia (Francisco Inda, Alexander Reyes, Jose Macedo and Jessy Gomez) for such a great customer Service.

Family

10/10

Exceptional

06 Jul 2026

George

I learned booking through expedia that you have your own support staff that you can text for questions and service using the WhatsApp at this hotel.

Alex was very helpful

Family_with_children

10/10

Exceptional

28 Jun 2026

Carol

Great romantic or family trip. We have gone with family groups for HS graduations and had a blast. Private beach, infinity adult pool, and a swim up bar in main pool. All inclusive with a variety of restaurants for dinner. Breakfast and dinner buffets are great. Rooms are clean and really nice. And all staff very helpful. Highly recommend

Family

10/10

Exceptional

26 Jun 2026

Joe

The staff were all very friendly and helpful. I spent a lot of time at the adult pool and frequently interacted with the staff for free beer/drinks. Vicky was the best and always had a great attitude and smile for me! Valet staff was also very fast and helpful.

Partner

10/10

Exceptional

22 Jun 2026

luis

Todo muy excelente desde la entrada hasta la salido fue maravilloso

10/10

Exceptional

21 Jun 2026

Zeila

Muy agradable toda la estancia

Family_with_children

10/10

Exceptional

17 Jun 2026

William Jr.

Great time right in front of a fun wave!

Friends

10/10

Exceptional

15 Jun 2026

Michael

The entire staff was super friendly and helpful with any questions we had about events or dining. What a fabulous place and great team run by the Palladium group. The Bell Desk team was super helpful on check in and made sure everything we needed was taken care of.

Concierge service was always there waiting to answer our questions.

Highly recommend you go to this resort with a fabulous Surf Spot also included

Thanks

Michael Larson & Family

Family

8/10

Excellent

14 Jun 2026

Arturo

Muy buena atención en General. Solo la Cocinera del Startime muy Enojona y Nada amable.
Buen Playa con tipo Alberca dentro del mar. Habitación moderna y bonita.
Buena y variada Comida en bufet, bebidas Medias pero aceptables (tipo Absoluc, cazador, Vs, etc) Sin hacer el Upgrade que la Verdad Si vale la pena.
No hay Elevadores, solo Rampas, muy incómodo para Adultos o discapaces, y dudo en regresar con ellos.
Muy mal tanta Dificultad para Entrar un Taxi a recoger. Mucha Lata.

Partner

10/10

Exceptional

06 Jun 2026

Fernando

Ever

6/10

Pleasant

06 Jun 2026

Romal

Bartenders at the Quiet pool were fantastic. Also can’t say enough about the Expedia concierge..very very good

Family

10/10

Exceptional

04 Jun 2026

Mireya

We really enjoyed the daily events they have for guests. We love music, and every night they had a show with music to dance. The Restaurants were excellent, especially the a la cart.
The staff was excellent but I want make a special comment about Jose our Concierge, he really impressed us and went above and beyond to make pur stay wonderful. He booked all or Dinners and kept us informed on the events for the day. Every time we approached him with questions, he was so nice and helped us. He is truly an excellent Concierge.
Also, the cheff Raul went above and beyond to prepare our Chilaquiles to our taste.
Bravo one of the Bell Boys was very helpful and nice.

Partner

10/10

Exceptional

19 May 2026

Dexteril

Every bit of five star!!

Partner

6/10

Pleasant

13 May 2026

Nakia

We have stayed at the Palladium twice, the first trip was excellent. The second stay was less enjoyable. The room service was hit or miss. We were not impressed with the specialty restaurants. The food at the buffet was mediocre.. The grounds smelled like an outhouse in some areas there was a sewage discharge from the septic tank into the ocean just off the beach in the middle of the day .

Partner

8/10

Excellent

11 May 2026

Danielle

The Expedia rep was NOT helpful for us when we had an issue. However the hotel staff were amazing. The buffet was our favourite place to eat

Family_with_children

10/10

Exceptional

02 May 2026

Levi

Gracias a Hilda por todo la ayuda a la buffet! The hotel was great, except the food could use some work. My wife is Gluten Free and Vegetarian and the buffet was a little difficult to find food which wasn’t mixed with her allergens. But the staff, the room, the pool, the drinks, and everything else were great! Also shoutout to Lalo at the beach- he was very helpful for our surfing adventures.

Partner

6/10

Pleasant

25 Apr 2026

Yanet

Hotel que no cuenta con elevadores, me pareció que les hacía falta mucho personal, tanto para los restaurantes, como para los bares, la comida del bufete no estaba mal, pero tampoco estaba deliciosa, esperaba más opciones en los guisados, los restaurantes de las especialidades son buenos. Las piscinas estaban sucias, con espuma amarilla, noté esto, los 5 días que estuvimos hospedados. Por otro lado, en este hotel todos los días hay eventos, en un día nos tocó 2 bodas y sin personal...pues dejó mucho que desear en el servicio

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Jeanne

Staff was helpful and very friendly. The people would make us come back for sure. Food was good. Martha from the spa very lovely.

Friends

10/10

Exceptional

21 Apr 2026

Maureen

We enjoyed our trip very much. We especially enjoyed the Expedia staff help with booking restaurant reservations and trips. Also info on the shows. Your Expedia staffs kindness really made the trip special. Also thank you for the champagne! Judith was so lovely too!

Friends

8/10

Excellent

20 Apr 2026

Rodrigo

Los menús muy bien , lamentable solo en el área de family 2 barras , hibalisna otras áreas de palladium y no nos servían las mismas bebidas, te hacían ir al área de family a servirte, la atención de los meseros en family excelente , los aires acondicionados del cuarto no enfriaban eran 11 habitaciones en total que vivamos en familia, los jacuzzi de los cuartos con agua sucia que salía muy mal mantenimiento en sus tuberías

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Rodrigo

Muy buena atención , para los que estábamos en el área de family, solo había dos barras una en la recepción y otra en albercas en las otras áreas no nos servían las bebidas de nuestra área en ese aspecto muy mal sooo en el área de family nos atendían con mesero y en las otras áreas de palladium no , los aires acondicionados de los cuartos en mal estado no enfriaban , un servibar de una habitación nunca fueron a arreglarlo, alimentación buena , en los el jacuzzi al abrir llaves salía el agua gelatinosa o negra muy mal mantenimiento esto en sus tuberías

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Samuel

Impressed but how clean the resort was.
I really enjoyed my stay.

Family_with_children

4/10

Poor

18 Apr 2026

Remy

Pool was good but not always clean. Rooms were clean. Breakfast was good but coffee was horrible.

Friends

8/10

Excellent

14 Apr 2026

Hanna

The staff was really wonderful, especially Justo at the Expedia desk. There was a mix-up with our booking and he was so kind and helpful and hospitable. Took the time to make things special for us which we all appreciated greatly.
The beach and grounds are incredibly beautiful as well.

Family_with_children

10/10

Exceptional

13 Apr 2026

Celine Elise

We loved that we could surf on the beach during March. We reccommend bringing good footwear as you end up doing a lot of walking! Would go back here in a heartbeat. Loved the entertainment and the friendly staff. Food was really good too

Family_with_children

6/10

Pleasant

13 Apr 2026

Pierre

Pour le déjeuner c'était trés bon et il avait toujours ce que lon voulais. Le staff était toujours pret a nous servir

Partner

10/10

Exceptional

12 Apr 2026

Astrid

Beautiful property with exceptional staff and amenities

10/10

Exceptional

12 Apr 2026

Amanda Maggie

Breakfast buffet had excellent selection, very fresh fruit and an amazing omelette bar. Staff was very kind and accommodating. The property was beautiful although be prepared to use stairs as there is no elevator.

Family

10/10

Exceptional

11 Apr 2026

April

We had an absolutely fantastic stay at the Grand Palladium Resort in Puerto Vallarta and would happily give it 5 stars! The entire property is beautiful and very well maintained—everything felt clean, fresh, and inviting from the moment we arrived.

One of the highlights for us was the beach. It’s large, spacious, and perfect for activities or just relaxing without feeling crowded. We also really appreciated how easy it was to find chairs both at the beach and around the pool—no stress or early-morning rush needed.

The staff truly made our experience special. Everyone we interacted with was incredibly friendly, welcoming, and always willing to help. Their positive attitude really added to the overall atmosphere of the resort.

The food was consistently good, with something for everyone. The fresh omelet station at breakfast is an absolute must-try! We also loved the snack bar by the main pool—great tacos and burgers that hit the spot during the day. Bamboo, the Japanese restaurant was amazing!

In the evenings, the entertainment was a pleasant surprise. The shows were fun and engaging, and even the kids’ shows were enjoyable for all ages. Add in the great drinks from the bar, and it made for perfect nights.

Overall, this resort exceeded our expectations in so many ways. We had such a memorable time and will definitely be back!

Family_with_children

8/10

Excellent

08 Apr 2026

Minna

Excellent! Gracias

Family_with_children

8/10

Excellent

07 Apr 2026

Katrina

Our Butler Josue was wonderful. He made our stay very enjoyable and was willing to help us with anything we needed. Great place for a family and we will return.

Family_with_children

10/10

Exceptional

07 Apr 2026

Greg

Overall great property! Smaller compared to some of the larger AI resorts, but they did have a great division for family area vs adult area.
The adult area pool was amazing and had a great view of the ocean with a bar and washroom close by. The only complaint would be that there were no food options close by for lunch. (Family area had a small lunch buffet close by).
Staff are all amazing and friendly! Felt very safe and they are very accommodating.
Really loved the spa experience and massage! Check it out!
One complaint is that sports equipment rental for the beach was only open until 12pm. All padel boards and kayaks had to be returned by 12. This makes no sense since for many, they days activities are just starting.
Recommend dinning at the featured restaurants on site as well. The buffet was very good and had plenty of options, just the à la carte options are superior.
Not many late night options to \"party\", just one sports bar. Got the sense it's a very family oriented resort or reserved for a quiet week away with your significant other.

Partner

10/10

Exceptional

06 Apr 2026

Zhen

Smaller property, chill vibes, good food, beautiful beach

Friends

8/10

Excellent

06 Apr 2026

Claudia

The service was very good. They helped us in anything that we wanted. It happened to me by nine year-old daughter‘s birthday and they put a balloon in the room and made a special dessert for her in the day. The food was not the best but it was ok. The drinks were OK but the beach and the pool were very nice. Service and attitude of the stuff is 5 starts

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Daniel

Fantastic resort with an incredible location at the beach. Super professional and friendly staff that treats you like royalty. Great drinks, warning be careful! Well maintained and groomed grounds. I will be back

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Donna

Rooms were clean. Beds really comfortable. Bartender Bernardo at adult pool amazing. Very nice swimmable beach. Food was delicious at the a la carts. Enjoyed breakfast buffet.Alot of walking required with stairs to get from one area to another.

Family_with_children

8/10

Excellent

05 Apr 2026

Adriana

All the staff were extremely nice! The bartenders at the resort were all amazing and so friendly! Specifically Bernardo and Armando they accommodating the big group we had for a wedding and made us all have such a great time!!!

Friends

8/10

Excellent

05 Apr 2026

Mandie Laurel

Really enjoyed our stay. The staff were very helpful, great beach set up and lots to keep the kids entertained.

Family_with_children

10/10

Exceptional

04 Apr 2026

Lisa

The Nest was a great spot for all meals in The Family selection side. Nazly was excellent in helping me with dietary needs, as well as all staff there. It was family friendly as we had many small children with us and were very well taken care of. All staff from housekeeping to our butler were excellent. Our butler Josue went above and beyond picking up items for me in town. The rooms were clean, beds were comfortable. We had a great vacation.

8/10

Excellent

03 Apr 2026

Amelie

This was our 3rd visit as a family to the Grand Palladium. We keep coming back for the beautiful beach, delicious food, and my kids love the water slides. For this visit, we decided to stay on the Family Selection side for the first time. We loved the à la carte dinner at the Nest restaurant and the pool side food available for lunch at the Family Selection pool. There is construction going on next to the Family Selection area which is why we got it at a discounted rate but the noise didn’t bother us at all, we couldn’t hear it from our room. My kids loved the activities every afternoon at the Family Selection kids club.
We ate at the buffet most days for breakfast and loved the crepes and omelettes! The huevos rancheros from the Nest was delicious for a change though. The adalita restaurant was a highlight as well.
The beach is the main draw of this property, it’s stunning. We loved using the boogie boards, paddle boards, and kayaks available. My only minor complaint is that I wish the staff enforced the “no seat saving” rule posted around the resort. My family would be the first ones at the beach every morning and we had no where to sit, every lounger was reserved even though no one else was at the beach. After a few days we were more comfortable with moving towels to the side and returning them when we left.
The staff at the Grand Palladium are warm, welcoming, and very helpful. A special shout out to Josué who was so great, gracias!
We hope to return again!

Family_with_children

10/10

Exceptional

31 Mar 2026

James

Nothing

10/10

Exceptional

29 Mar 2026

Justin

Beautiful resort away from the bustle of Puerto Vallarta. Excellent beach and wonderful restaurants/service.

Partner

10/10

Exceptional

28 Mar 2026

Catlin

We had an incredible family vacation at Grand Palladium Vallarta. Our concierge Justo made sure we had reservations for all the restaurants and several sweet bonuses, including sparkling wine in our room. Highly recommend this resort for family fun- the shows are excellent, the beach is clean and beautiful, and the swim up bar keeps the parents happy ;)

Family_with_children

10/10

Exceptional

28 Mar 2026

Karli Beate

The whole experience was first class. The food was exceptional! The beaches were so clean and the ocean was the perfect temperature to cool off! So many great nightly shows and activities for the kids! All the staff was helpful and super friendly. Will definitely be coming back.

Family_with_children

10/10

Exceptional

26 Mar 2026

Yescenia Del Carmen

Great resort, friendly guest, clean rooms. Overall great stay.

10/10

Exceptional

26 Mar 2026

Erin

We stayed at the Family Selection portion of the resort and the staff were so helpful. In particular, Josue from Expedia and Marianna, one of the concierges went above and beyond to make my son’s birthday special- decorated our room for him and had a birthday dessert set up for him at dinner. They were helpful at making dinner reservations for us every night.
We liked going to the Nest for breakfast, lunch and poolside snacks and drinks. This restaurant is only for the Family Selection guests.
La Bosque has everything you would want as a buffet style and was great for gelato in the afternoons. The fresh tortillas there were fantastic.
Our favourite booked restaurants were Las Terrazas (great Filet Mignon) and La Adelita (Mexican food). Great outdoor spots for supper, the staff were attentive and food selection was very good.
Our favourite spots for the day was on the beach- there were usually chairs near the Family Selection areas but if you wanted spots on the main beach, you needed to take towels down by 7:30.
The ocean entry is sandy by the lifeguard station so it was fun to play in the waves and borrow boogie boards (available all day) or stand up paddle boards ( between 9-12). We also took part in aquafit at the main pool a few days- it happens everyday at 12:00 and was fun.
The spa was nice and we treated ourselves to massages and hydrotherapy- very relaxing.
For entertainment- the Mariachi and the MexiCuba live bands were very good.
Thank you for a fun vacation

10/10

Exceptional

25 Mar 2026

Raymond

Liked the amenities; spa was nice; property was very clean and the staff were friendly!

Family_with_children

10/10

Exceptional

24 Mar 2026

Enrique

All good

10/10

Exceptional

24 Mar 2026

Valerie

Perhaps more shade options on beach!

10/10

Exceptional

23 Mar 2026

Brent

Staff were friendly. Super efficient and helpful. Pool was great! Very nice location!!

Family_with_children

10/10

Exceptional

22 Mar 2026

Karin

Staff is amazing. Food is good.

Friends

8/10

Excellent

22 Mar 2026

dallas

No drinks in the room. 1 beer a day is not good enough

Family_with_children

10/10

Exceptional

21 Mar 2026

Matthew

We loved our stay at palladium. Fun family activities. Food was good with plenty of options. Staff were amazing. Loved the water activities

Family_with_children

10/10

Exceptional

20 Mar 2026

Glenn

Staff excellent. Food great with lots of options. Beach great. Entertainment for kids excellent. Great room in Family Selection area. Overall we would love to go back. Nice lay out of the property. Great spot for a relaxful week

Family_with_children

8/10

Excellent

20 Mar 2026

Tracy

The resort and staff were great. Enjoyed the food and drink options. Found the pool water cold. Didn't enjoy the stairs and ramps but enjoyed the quiet rooms!

Friends

10/10

Exceptional

17 Mar 2026

Alease

This was our 3rd time at this resort. I forgot just how amazing it is. We stayed in the family selection and loved the extra amenities. The private concierge was exceptional with the convience of all our dinner reservations being made in advance without consultation. They even ensured we dined with the other 2 families we were traveling with. Elias in the lobby bar was an amazing creatir of all things delicous, Carlos at the family selection pool was so attentive and even provided us special drinks. Food was great, drinks great and service EXCEPTIONAL. We will definitely be back

Family_with_children

10/10

Exceptional

17 Mar 2026

Haley

We had a wonder stay at the Palladium Vallarta over spring break. This was our third time to go to this resort and our first time to bring our son to Mexico. The upgrade to the family side was great. Staff and service was excellent. Won’t be our last time!

Family_with_children

8/10

Excellent

17 Mar 2026

Clayton

I did not get use the hot tub as it is in the people who are time share owners. I didn't find enough daytime activities no pool games, the adul

10/10

Exceptional

16 Mar 2026

Javier

Everything was awesome the pool was super clean.

Family

10/10

Exceptional

16 Mar 2026

William

We enjoyed the Family Selection as it was more quiet and personal than the main area. Facilities where great and lots of beach umbrellas and shaded area to protect you from hot sun.
Staff provided great hospitality.

Family_with_children

6/10

Pleasant

16 Mar 2026

Ashley

The ocean was partially visible from our room,

10/10

Exceptional

15 Mar 2026

Kaleigh

Food was great. Beach is beautiful. We really liked this resort. Room was quiet and away from the night time noise (music, partying) which was nice for travelling with a child. Staff were so helpful and friendly! Would stay again! Gardens and the grounds were stunning also.

Family_with_children

10/10

Exceptional

12 Mar 2026

Kevin Blair

The staff are the best part - very friendly and professional. We enjoyed every day. The beach is amazing - nice sand and enough surf to have fun without being dangerous

Family_with_children

10/10

Exceptional

11 Mar 2026

Desiree

We had a wonderful stay at the Grand Palladium Vallarta and would absolutely return. It was perfect for a family vacation. The beach and ocean swimming were excellent, and one of the highlights of our trip was seeing so many whales right from the resort. There was also a great variety of pools for the kids, which kept everyone happy.

The staff were very friendly throughout our stay, and the food was amazing. We highly recommend upgrading to Family Selection — it was well worth it for our family. We ate most often at The Nest, which is available only to Family Selection guests, and it was a big part of what made our experience so enjoyable.

Overall, this resort was a fantastic choice for a family getaway, and we would definitely recommend it to others.

Family_with_children

4/10

Poor

08 Mar 2026

Dakota

Overall a pretty bad experience.
Our check-in was decent, but when we didn't want to go to the walk through where they sell there travel club package they called and text me multiple time around 8 am, waking us up multiple times, begging us to go.

The pools were so dirty you couldnt see the bottom of the pool the first half of our stay.

The a la carte restaurants were pretty gross. It took almost 30 mins for someone to come take drink/food orders, after that the food came pretty quick.
Service in the buffet was incredibly slow, we couldnt get our own drinks, and the food was poor quality.

The staff where mostly dismissive and rude, aside from a few quality/friendly bartenders, and the table staff in the patio side of the buffet were always very quick and friendly.

Many of the wedding party we were here with had mold in there rooms and far worse experiences than us, and overall the communication from the hotel to guests was horrible.

We wouldn't choose to come back again.

Family_with_children

10/10

Exceptional

08 Mar 2026

Rajendra

Yes, a very beautiful resort.

10/10

Exceptional

08 Mar 2026

Brittany

Buffet food was amazing! Portfino & Bam Boo restaurant also amazing. Mexican restaurant was my least favourite. Resort was very clean. It’s placed on the side of a cliff, emerged within beautiful foliage and trees. If you have mobility issues, I wouldn’t suggest, simply because it’s alot of walking on slight inclines everywhere & many many stairs. The beach is excellent. Great for snorkelling & boogy boarding. The resort is far enough of out town that you don’t get swamped with locals constantly tying to sell you stuff all day on the beach. It’s about 30km out of PV. If you have an excursions planned, give yourself about a hour to get to town when it’s busy. This was our second time staying here and I would absolutely come back. It’s beautiful!

8/10

Excellent

07 Mar 2026

Alanna Rose

Our stay

6/10

Pleasant

05 Mar 2026

Thomas

We had a mixed experience at Grand Palladium (Family Selection).
First the good things:
1) Kids club. Friendly staff, great amenities, day programming and evening shows. My kids loved it
2) Amenities. Good mix of beach, quiet pool, general pool with slides/waterfalls and Family selection exclusive pool
3) Food safety. All food was prepared well and we never had any stomach issues

Now the bad things:
1) Food taste. The taste was more miss than hit, especially at Family Selection (Nest) which was supposed to be the premium offering
2) Gym. Old, stuffy, small.
3) Cleanliness. Pool chairs were dirty most of the time.
4) Construction. There is a large construction site adjacent to Family Selection creating a lot of noise and dust, making it hard to relax by the pool during the day

Family_with_children

10/10

Exceptional

02 Mar 2026

Nathaniel

The staff was absolutely amazing. Entertainment was great and the grounds were well kept and it was a perfect vacation for our family. Thank you to the entire staff for making such a wonderful experience.

Family_with_children

8/10

Excellent

02 Mar 2026

karen

Justo was helpful and welcoming from the minute we walked into the resort.
Our bed was comfortable and the pool was great.
However, service in restaurants was inconsistent and there were many days that the pool had no servers at all. First world problems but not what you would expect from a 4-5 Star resort.

Family

6/10

Pleasant

02 Mar 2026

Terry

The room was in good condition, the grounds of this resort are amazing.

10/10

Exceptional

01 Mar 2026

Paulina

Miy amable y con mucha disposición a ayudar en cualquier situación, me encanto su amabilidad

2/10

Poor

01 Mar 2026

Michelle

Really I’m needed a dehumidifier; too humid no matter how high we had AC. Food was lousy. Front desk staff were super unhelpful. Would not work with us when all transportation ceased & and shelter in place implemented. No communication whatsoever f how they would keep us safe; how we can extend stay. Nothing.

Partner

8/10

Excellent

28 Feb 2026

wilhelmus

The room was spotless. The staff was courteous and friendly. However, I found there were a few amenities that were missing in the room one notable one the bath robes. There was also a scale missing so we could weigh ourselves. The other thing that was a little disappointing. The pillows in the room were actually very old and should be upgraded. Fresh pillows would be a pleasure unfortunately, the pillows provided a very poor sleeping experience.

Partner

2/10

Poor

28 Feb 2026

Michelle

Room was so humid, even with AC cranked. Loud music every night. Food was lousy at all restaurants. Front desk was terrible to work with. We were stranded during civil unrest and they would not help. Very disappointed and not worth visiting

Partner

10/10

Exceptional

27 Feb 2026

Nathaniel

The staff was great, Justo helped and took care of us from check in to check out. Anything we needed he was always available. Everyone on the team made our vacation that much more wonderful. Thank you to Felipe as well and a shout out to the entire POP team, they kept activities fun and made the experience for our children that much more special.

Family_with_children

8/10

Excellent

27 Feb 2026

Catherine

Exceptional staff, minus the guy pushing the travel club! Our room was taken care of but in need of small repairs/refresh. Buffet is what you would expect and the à la carte Restaurants were amazing. The pools were fantastic, but could use more cleaning. Not sure if that was because of the chaos in Puerto Vallarta causing some of our services to be disrupted, but even with that going on it was a memorable experience.

Partner

6/10

Pleasant

27 Feb 2026

Derek

Issue with fridges, toilets. Staff would say anything to make you go away, so much misleading information.

Friends

4/10

Poor

26 Feb 2026

Roberta

Our room was in a family area and had blasting music until 1:30a every night. The food wasn't good and lack of service around amenities. There wasn't enough chairs around pool or beach.

Family_with_children

2/10

Poor

26 Feb 2026

Steve

The Hotel management would not let people stay at the same rate when Violence erupted in the streets and we were not allowed to leave the Resort.

Partner

4/10

Poor

25 Feb 2026

jonathan

The family rooms were too close to the music they were blasting all night until 2 am. Didn’t get one good nights rest

Family_with_children

10/10

Exceptional

24 Feb 2026

Carla

Justo that checked me in and out was excellant

Self

8/10

Excellent

24 Feb 2026

Sharon

Reception staff was excellent, Justo is great!!

Family_with_children

10/10

Exceptional

23 Feb 2026

Carla

Justo was great he helped me alot

10/10

Exceptional

22 Feb 2026

Marie Gisele Suzanne

Staff was great all around. Especially Alex at the buffet helping me with food choices as I am celiac.

Family_with_children

10/10

Exceptional

22 Feb 2026

Marc

We really enjoyed our stay at the Grand Palladium Vallarta! Lots of stuff stood out. Yes clean rooms! We thought the food at the buffet was great. The omelette station and taco bar were a big hit. But what stood out was the staff. Everyone had a smile. As soon as we arrived we felt welcomed.
The beach was great. I know there hasn’t been a lot said about the snorkeling but I thought it was pretty good. We were lucky there was quite a few days where the waves were calm and the water cleared up. We saw lots of rays, saw a few turtles and even a couple of eels. That was straight out front of the beach. I felt pretty safe even a couple hundred metres out from the beach. All in all we would go back again. Thanks Grand Palladium!

Family

10/10

Exceptional

20 Feb 2026

Cassidy

Justo was so helpful!! And we had a great stay :)

10/10

Exceptional

19 Feb 2026

Terrance

Justo needs a raise super help full.

8/10

Excellent

18 Feb 2026

Behnoud

Very clean resort, kind staff, food was good. Great stay, I recommend that.

10/10

Exceptional

17 Feb 2026

STEPHANIE

Resort staff were excellent and went out of their way to make the stay special for our kids (complete with a sleepover set up that included balloon octopus with swords!) and enjoyable for our family.

Family_with_children

2/10

Poor

16 Feb 2026

Emma

The place is nothing like the one online; the service and food were horrible. Isn't service at the pool or beach. When you asked, they said it's an auto service. The lines were so long with only one bartender doing drinks. The food quality is below normal standards.

Leisure Partner

10/10

Exceptional

16 Feb 2026

LORENZO LEAL DIAZ

el personal exelente. en recepcion no en la recepcion juan carlos muy eficiente

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Freddy

Muy padre, me gustó el área de la playa !

8/10

Excellent

15 Feb 2026

Peter William

Clean room. Great service. Felt very safe. Restaurants had very limited availability. Good buffet style food. Hard beds.

Leisure Partner

10/10

Exceptional

14 Feb 2026

John

The whole place was spotless! This was the first time we stayed on the family selection side of this resort. The E-family host Josue was amazing.We were herewith our family(14 people) to celebrate our 50 th anniversary. The E-family host decorated our room while we’re out for a special dinner. We were so surprised when we returned to find the room filled with balloons and a congratulations banner!He also booked all of our suppers at the specialty restaurants and help alert staff to our allergies and special diet needs. The staff at the restaurants(especially the Nest) were wonderful and I felt so safe eating here.

2/10

Poor

14 Feb 2026

Maria Alicia

Cockroaches in the room

6/10

Pleasant

13 Feb 2026

Skye

Wouldn't come back, very mediocre. Reviews weren't very accurate.

Leisure Family

10/10