Casa Nostra Luxury Suites

Italy , Sicily
PALERMO, 134 Via Sant Agostino
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20 reviews shown

8/10

Excellent

30 May 2026

Sandra

The location was lovely and overall the hotel was a great choice . However I do feel that in some instances attention to detail was lacking : in the rooms - no replacement toilet rolls ; problems with no hot water for 2 of the 3 days we were there and no apology or explanation until it was raised on check-out . Room door soundproofing was also poor. Milk at breakfast was lumpy one of the mornings (did not try again) and panicked and muffin on the cooked menu were frozen through so obviously not freshly cooked . If going to offer a hot menu make sure it is cooked to order and not merely partially defrosted. We paid for rooms with balconies and only one had balcony and friends we were with found hairs in their bathroom although ours was very clean. Overall cannot complain but It’s the small details that make a standout boutique hotel .

Friends

10/10

Exceptional

28 May 2026

Mirela

Great minimalist style hotel in the old part of the town, great staff, clean room. I visited end of May and the roof terrace was not open yet but looked amazing. Patio for breakfast is beautiful.

Friends_and_family Family

10/10

Exceptional

25 May 2026

John

Nice location near lots of attractions, good breakfast. The soap is great and there is a shop by the theater if you like The rooms are bigger than expected.Two building add to an intimate experience but this is a proper hotel, the staff was attentive and helpful. Easy 5 min cab ride from the central station and if you have your bearings about 20 min walk to the further central attractions

10/10

Exceptional

05 May 2026

Greg

8/10

Excellent

16 Oct 2025

Barbara

We had a great stay at Casa Nostra. It was in a good location and the breakfast was excellent. The elevator wasn't working on floor 0 which required a walk up a steep and somewhat uneven staircase. The room was very nice, although the bathroom needed some upkeep. We could never figure out how to turn out the lights in the shower and had to ask to have the room serviced. The staff were very nice and helpful to us when asked.

Leisure Partner

10/10

Exceptional

25 Nov 2024

john

Best breakfast I’ve had included in stay
Staff great
Room great
Thx

Leisure Family

2/10

Poor

12 Nov 2024

Shereen

Awful Sewer smell - worst experience -do not book

Worst experience - do not book. We made the mistake of booking “luxury suites” for over $400 /night. When we arrived, the first night, we got forced into this attic like room with tiny stairs to get to the bedroom. The worst was the bathroom which had a horrendous sewer drainage smell that came into the bedroom, as there was no door for the bathroom.
We had to sleep with our N95 masks on but still threw up twice with the waves of awful sewer smell.
When we checked out, the manager, Vincenzo agreed to a partial refund, but couldn't do it there - due to hotels.com. Hotels.com called him on our behalf, and he flat out lied and refused it. Horrible experience and unethical.

Partner

10/10

Exceptional

08 Nov 2024

Nathaniel

The absolute best staff. Can’t wait to book for next year. I can’t say how great the staff was! Breakfast great the room phenomenal but Tony really stuck out and made us feel like we were the most important couple staying with them. Thank you all so much see you all next year!

Leisure Partner

10/10

Exceptional

27 Oct 2024

Frankie

Great stay and concierge Vincenzo was amazing! Hotel is stunning and dinner at the hotel is one of the best we had in Palermo.

A must visit!

Leisure Friends

4/10

Poor

22 Oct 2024

Quyen

Positives

Close to a lot of site seeing in the city Staff were great

Negative

Mosquitoes and ants in the room Power outage with no backup generator

Shower water and sewer backed up with bad odor

Leisure Family

10/10

Exceptional

06 Oct 2024

Amalia

We loved our stay at Casa Nostra. It is a lovely place with plenty of spots to relax between sight seeing and rooms that are clean, comfortable, and welcoming. The staff was helpful and the courtyard area was lovely. We will be back!

Leisure

10/10

Exceptional

16 Sep 2024

TOUFIK

Fabulous

10/10

Exceptional

20 Jun 2024

michael

Very nice place

10/10

Exceptional

29 May 2024

despina

This was a beautiful hotel with super helpful staff. The bedding and pillows were luxurious. The rooms were artistically decorated. I loved the courtyard where we had a delicious breakfast with attentive staff. I would not hesitate to recommend to all my friends.

Leisure Friends

10/10

Exceptional

03 Jan 2024

pamela

Great location, convenient, nice walk to main pedestrian areas. Street a little noisy but not unbearable.
Room smallish but nicely furnished, very tasteful. Great bed.

Leisure Partner

10/10

Exceptional

24 Nov 2023

Kyungdon

I could easily recommend this hotel to my friends

10/10

Exceptional

22 May 2023

Amy

very welcoming

10/10

Exceptional

21 Feb 2023

patricia

We stayed 2 nights at Casa Nostra. It has a cool vibe and is very nicely renovated, near Capo market. The staff, including the two Andrea's who manage the front desk, and the restaurant manager were delightful and helpful.
We had a few issues with our room on check-in, and were upgraded to another room.
Comfortable large bed, and nice big bathroom. Tea and coffee making facility in the room was much appreciated.
There is paid parking nearby, but not open all day on Sundays. We managed, with the assistance of the front desk, to find a spot outside the hotel fortunately!
It is easily walkable to most of the key sites in Palermo.
The breakfast was wonderful. Plenty of choice, and very high quality. We didn't get a chance to eat at the hotel restaurant, but imagine the standard of food to be equally as high.
Grazie mille Casa Nostra, for a really enjoyable stay. Would definitely stay here again.

Leisure Partner

10/10

Exceptional

02 Jan 2023

Aviv

Wonderful service, great room, the parking is a bit far, would recommend arriving without vehicle - no need for it, it’s central city.
Very nice representative

10/10

Exceptional

11 Nov 2022

Noboru

Great staff, location and rooms.

Leisure Partner