Columbia Hotel

Italy , Sicily
PALERMO, Via Del Celso, 31
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20 reviews shown

4/10

Poor

12 Jun 2025

Ted

Power outage upon arrival lol. Was forced to carry five large suitcases up TWELVE flights of stairs. Not ideal upon arriving to Egypt. The location is on the 6th floor. Was only using this location to drop our bags and come back many hours later to grab our bags and head to our flight to Aswan. The power outage was not the fault of the hotel since it impacted the entire building - but it was only that one building that was impacted. The room and the accommodations are fine given the price, no issue there. Each room within the hotel has its own key, so you can lock your room and not worry about your belongings. I think if perhaps you are a solo traveler and are on a tight budget this might be a good choice. It was difficult to find and even our taxi driver had trouble finding it at first. However, the address is indeed correct, you just need to look for the very tiny sign with the hotel name.

Leisure Partner

6/10

Pleasant

22 Feb 2025

Gajendra

Property needs good Maintenance

Business Self

8/10

Excellent

11 Feb 2025

Tamer

Location was excellent it is close to everything you would want to see. I think many travelers coming from the States would be disappointed but as far as a place to sleep and keep your stuff while you check out Cairo go it was good and did the job.

Leisure Friends

8/10

Excellent

25 Nov 2023

Angel

The hostel is located in the 6th floor, the room was very cleaned, if you want to stay a night is a good choice,

Leisure Partner

2/10

Poor

18 Nov 2023

Christopher

It was so bad that we didn't stay and forfeited the money paid

Leisure Partner

6/10

Pleasant

19 Oct 2023

Susan

Separate shower room would've been a plus.

The shuttle service by the owner was a life-saver.

2/10

Poor

18 Jun 2023

Christina

We stayed at Colombia hotel in June. We were off to a good start with Mohammed, the hotel owner collecting us from Cairo train station and driving us a short 5 minutes journey to the hotel. Mohammed said that as it was a very short trip, it shouldn’t cost much and he wouldn’t overcharge us. But he did. He charged us 300 EGP for what should have been a 30 EGP journey.

Here are the things we experienced during our stay:

1. There was another surprise charge of 350 EGP just to check-in 2 hours earlier, even though the room was ready! More money being squeezed from us.

2. We booked the twin room (2 beds), but were only given one bed. The receptionist’s attitude was unapologetic and incredibly dismissive. Despite the confusing messaging on the website, she refused to help or rectify the situation. Throughout our stay, her attitude was the WORST, fixed with a condescending smile. Why does it say “or” if twin and double mean the same thing? Even despite all this, we were very polite and put it down to a language barrier.

3. We were given only ONE towel between us. We asked for extra towels but they were stained and dirty. Even the mattress protector was filthy.

4. Wi-Fi is spotty.

5. Housekeeping is NOT included. We had to ask the receptionist on our penultimate day to clean the room. Terrible system.

6. Breakfast is NOT included. We didn’t even bother to ask about this. Too many bad experiences at this hotel.

Do NOT stay here.

Leisure Friends

10/10

Exceptional

09 Jun 2023

alec

The stsff were very helpful in every way

Partner

8/10

Excellent

23 May 2023

santosh

All ok

Leisure Self

8/10

Excellent

29 Apr 2023

tatiana

Friendly and helpful staff

Leisure Partner

10/10

Exceptional

29 Dec 2022

slah

The staff was very friendly and accommodating, the property is at an excellent location close to masajid and downtown shopping/food locations. We enjoyed our stay!

Leisure Partner

10/10

Exceptional

11 Nov 2022

gabriela

Great location, wonderful staff so helpful, and close to great things to do.

Leisure Self

10/10

Exceptional

18 Oct 2022

John

The staff were very helpful in getting us checked in and the space was quiet.

Leisure Partner

6/10

Pleasant

16 Oct 2022

DAVID

Staff was very helpful. Rooms were clean and quiet.the entry to the hotel and building were definitely 3rd world

Leisure Partner

10/10

Exceptional

08 Aug 2022

Huda

It was really a great stay in the hotel. Very kind staff and the place was very clean. My only problem was the check in time as my flighr arrived around 6 am so I waited for hours before being able to get into the room, otherwis it was a great experience and I would definitely stay there again.

Leisure

8/10

Excellent

29 Jun 2022

Chaim

Reasonably priced and great downtown location.

Leisure Self

8/10

Excellent

21 Jun 2022

Paul

Clean, quiet, and friendly staff.

Leisure Self

8/10

Excellent

11 Jan 2022

Athina

Decent stay. No more, no less

Finding the place was a little confusing, it’s a boutique hotel in an old building that has a bunch of other businesses and hotels. The room was alright but missing a heater and extra linens to stay warm. The wifi worked, which seems to be a hard thing to come by in Egypt. Could’ve been cleaned and maintained a little better, especially the bathroom, but the staff was nice. Breakfast was served to my room and was traditional Egyptian and decent, I just wish they would’ve brought it to me at the time I asked because I had to check out in 10min when the food arrived. The receptionist and service lady was nice and when I forgot something in the room they messaged me to let me know and even offered to ship it. I picked it up but appreciated the gesture. Due to the customer service, I’m giving them another try and will be staying there again, in a smaller room this time since the price is more than affordable. I’m curious to see whether my experience will be the same or different this time around.

Self

10/10

Exceptional

18 Nov 2021

Ashik

Amazing

Had a nice time. And very helpful staff. The manager was really good 4 organising trips for you. Also free from scams. Lovely area...lots of shopping places nearby

Friends_and_family Family

10/10

Exceptional

30 Aug 2021

Alexandra-Sofia

Value for money right in the city center

Leisure Friends