Name: Hotel 38 Aira
Address: Via Roma, 276, Palermo, 90133, IT

2/10

Poor

31 Oct 2025

Robyn

Unclean , gave

Self

2/10

Poor

14 Oct 2025

Cherene

My room smelled terrible. Like a combi of sewage and mold.The showers leak and make entire bathroom floor wet. After one night i requested a room change and the lady at desk was very helpful. She took me to a new room and it also smelled awful. She agreed. Another room she offered smelled like people had recently smoked in it. The third room smelled fine so i took it. That shower also leaked and the bed was very hard and uncomfortable. The location is great but would not recommend this place. Very overpriced.

Self

8/10

Excellent

08 Oct 2025

Andrew J

This Hotel has great staff who are happy to help with things I forgot to pack, the phone charger ! and also did some printing for me free of charge, so reception gets a 5 star from me, I also had an early check in on this trip with no charge. For the price is great value, my last stay I paid 36 euro for a single room. The room was clean and pleasant. I have stayed before in not such a great room, but again for the location and price its a great find and I always now stay here when I am in Palermo. Breakfast is good selection of food. The reception team are a big asset to the hotel.

Self

10/10

Exceptional

15 Aug 2025

Dario

Great

2/10

Poor

25 Jul 2025

Georgina

Seriously, do not stay here. This is the worst hotel I have ever booked. I was unable to sleep during the night because the walls are SO thin and other guests were at the reception desk complaining about the cleanliness of their rooms after discovering bugs in the middle of the night. I had optimistically presumed that previous Expedia reviews about the staff’s unfriendliness would just be a cultural difference but I witnessed the receptionist yell at people in entrance foyer in the most unhinged and scary manner which ultimately motivated my decision to leave early because I felt so unsafe.

Leisure Friends

4/10

Poor

13 Jun 2025

William

Find a better hotel or location

THB most of this ares is rather dated and tired however putting that to one side i would not recommend staying at this hotel we only selected as it was close to the venue but wished we selected more wisely.

8/10

Excellent

05 Jun 2025

Marco

The was a problem with my reservation so I had to move to another hotel

Self

4/10

Poor

04 May 2025

Harry

Not clean but bearable

We had a really good time in Palermo, the hotel is very well located in the city centre. We booked a standard double room.The room was not clean, there was lots of dust and our bathroom had a very large patch of black mould in the corner above the shower, we complained but no one came to clean it. The safe had no batteries in it and we couldn't use it. In general the room was more hostel styled, the double bed was two singles beds pushed together and the mattresses were different thicknesses and firmness so it wasnt a very comfortable sleep for a couple, there was also a set of metal bunk beds in the corner that felt strange. All in all it was cheap and well located, you could probably survive one night in it for a city base, you won't want to spend much time there.
Breakfast was ok, coffee was nice and it was nice to have a 24/7 reception.

Partner

4/10

Poor

29 Apr 2025

Elaine

The shower was falling apart and couldn’t close the door so the room filled with water. The staff were friendly and the place was very clean. Everything looked like it needed a good handyman. Really good breakfast. We were 2 people and they put us in a room for 4 people. We couldn’t move

Leisure Partner

8/10

Excellent

24 Oct 2024

Silvia

Just one complaint… no Iron at the property
and receptionist was rude about it !!!

Leisure

4/10

Poor

23 Oct 2024

Samra

Great location.

Leisure Partner

6/10

Pleasant

19 Sep 2024

Charlotte

They didn't check us in and had to transfer us to another hotel from the same company due to plumbing issues. The girl at the reception not only didnt offer transportation to the hotel, she gave us direction on how to get there by foot. Although it was 20min walk (with luggage) only after we complained, they called a taxi to take us there. The bathroom light was broken and it took them a day and a half to fix it. We stayed only for 2 nights. They didn't clean the tables at the breakfast room after each customer.(breakfast served to the hotel guests by the next door cafe). The hotel was across the central train station, dirty, unsafe and noisy at night.

Leisure Family

6/10

Pleasant

06 Jul 2024

Brian

It was ok,I was supposed to stay in another one of the hotels but was in formed the room I booked was not available,the lady (who had no English)google translated to tell me go to another hotel 15 min walk away,but I was early 11am and they booked me in free of charge,the room was very basic and the bed’s uncomfortable,no WiFi and no one cared either,shower holder was broken,but it was central and the room was quite,and restaurant staff were pleasant and friendly,but it was 2 stars

8/10

Excellent

09 Jun 2024

Michael

Very good hotel for the price!

Very good hotel. I paid $60/night for 5 nights. Comfortable bed, strong A/C, hot water. Centrally located. Prestia e Comande airport bus drops off in front. Hotel is on floors 3 & 4 with an elevator. Friendly staff but limited English. Only issue was the Wi-Fi didn’t reach my 4th floor room.

Self

10/10

Exceptional

31 May 2024

Fiona

Convenient location

Business_and_leisure Self

2/10

Poor

22 May 2024

Jose

They did not have my reservation. The hotel looked very dirty and we were actually glad they did not have a room for us.

2/10

Poor

27 Apr 2024

cyrus

This place is a hostel not a hotel. We booked 2 double bed rooms. There 7 beds in each room.
The pictures were photoshopped. We contacted Expedia but they were no help. We went to another beautiful hotel for less money. We have to call our credit card company when we get back.

Leisure Family

10/10

Exceptional

03 Apr 2024

Tawfiq

Perfecto

Everything is perfect the location of hotel the room the staff were amazing

Friends_and_family Friends

2/10

Poor

30 Oct 2023

Stephanie

This property should have a 1 star rating not 3. All the other 3 star properties I have stayed at here have been spectacular. In fact after just seeing the place with the dark hallway I decided to find somewhere else to stay which I did.

Leisure Friends

4/10

Poor

28 Oct 2023

Dino

Greatly located but poor living conditions. Good for students

Leisure Partner

8/10

Excellent

13 Oct 2023

Fred

Excellent location basic tourist hotel

The hotel is located in an excellent location, occupying one floor of a taller building. It is basic, but clean. Breakfast included was better than expected by Italian standards. The staff were very helpful with researching bus routes and calling taxis as needed. I would stay again.

Self

8/10

Excellent

06 Oct 2023

Larry

No in-room amenities, but full breakfast & someone at the desk 24/7, which I needed. Well situated for exploring the Centro storico.

10/10

Exceptional

26 Sep 2023

Christopher

Staff was very professional

The breakfast was beautifully presented

Leisure Family

4/10

Poor

01 Sep 2023

Ronald

Definitely a no frill hotel!

Definitely a no frills hotel. On the same floor as the front desk, bar and restaurant so you hear everything that is going on in the room all day and night. Breakfast has very little things of interest accept sugary items!

Business

6/10

Pleasant

05 Jan 2026

Harumi

nadaa comentar

6/10

Pleasant

16 Nov 2025

Paola

Ottimo personale alla reception, sempre sorridente. Colazione per nulla invitante, di scarsa qualità. Dopo aver letto le recensioni, all’arrivo ho chiesto una camera che non fosse in linea con quanto letto. E in effetti mi hanno dato una camera ampia, bagno rifatto, ti 32 pollici, phon e piccolo balcone. L’hotel è centrale, ci fosse una proprietà che ci credesse avrebbe grandi potenzialità

Business

8/10

Excellent

02 Nov 2025

Miguel Eduardo

Personal muy amable. Buen desayuno. Tiene lo necesario, sin lujos, pero sin carencias.

Business_and_leisure Self

4/10

Poor

25 Oct 2025

Hans Henning

Et lidt underlig lugt på værelset. Og meget larm specielt fra hotellets reception. Hvor der bliver talt meget højt i telefon

Self

10/10

Exceptional

24 Oct 2025

michelin

Nous avions reservé ailleurs mais le quartier était insalu re. Nous sommes allèes a la recherche d'un autre hôtel 38 Aira n'était bien quoté mais sommes venues constater. Cet hotel ne merite pas une mauvaise note, merci a Dennis qui nous a fait voir les chambres. Merci aussi à Dania et Marcello. Les chambres ont juste besoin d'un peu d'amour mais l'emplacement est idéal

6/10

Pleasant

05 Oct 2025

Peter

Hotellet ligger vid en mycket trafikerad gata men det stör inte speciellt mycket, det bästa är att det ligger mycket nära busshållplatsen för transport till PMO flygplats. Hotellet ligger på 4:e våningen med en skranglig liten hiss som tyvärr inte alltid funkade. Rummen är små och helt basic, badrummet var väldigt fint. WiFi var väldigt dåligt.

Self

4/10

Poor

01 Oct 2025

Helena

Det var mest sötsaker till frukost vilket inte är så hälsosamt.
Stock i handfatet åtgärdades inte förrän efter först fjärde dagen trots att vi sagt till tre olika personal. Vi krävde kompensation men har inte hört av någon från hotellet.
Centralt läge, flygbussen stannade precis utanför.

Partner

2/10

Poor

28 Sep 2025

Maria Gabriella

Camera sporca, mobili vecchi e rotti

6/10

Pleasant

09 Sep 2025

Ivar

Ok hotel in mid center

Simple hotel in mid center of Palermo. Close to «everything», 15 min walk from the train station. Could be better kept, cleaning OK, except for plastic cup in the bathroom that was used as a garbahe bin by former guests.

Friends_and_family Friends

2/10

Poor

24 Aug 2025

Inmaculada

Hotel horrible

Cuando llegamos, estaba la habitación lista, no habían limpiado de hace semana, muchas sociedad, pelos en el baño y ducha, las paredes sucias, sin toallas para el baño, decían que el servicio de lavandería no estaba listo, el desayuno ya no malo, pésimo horrible, nos tuvimos que ir a desayunar fuera, pan duro, sin variedad, el café de máquina malísimo, no reponían, si les pedía algo de comida se enfadaban y si le recliminabas algo sobre la habitación el personal dejaba de hablarte, no vuelvo ni gratis, yo no sé cómo Hoteles.com no revisan las calidades de los hoteles que ofrecen.
Nos querían cobrar las tasas turística dos veces y a otro huéspede en la salida igual.
No me fui a otro hotel porque estaban igual o muy caros.

Partner

10/10

Exceptional

15 Aug 2025

Lena

Gute Lage, für den Preis kann man sich wirklich nicht beschweren!

Leisure Friends

2/10

Poor

26 Jul 2025

Fiona

Booked a room with a double bed. Got there and we had four beds in the room which took up all the space. Reception told is they had a bigger group before so the room stayed that way and they could not offer us the room we booked. Room smelled very badly, window could not be closed. Don‘t let them fool you with the nice balcony on the picture, ours was absolutely not the same. Do not go there.

Leisure Friends

6/10

Pleasant

17 Jul 2025

Andreas Markus

Very central! Personal is friendly! The rooms are a disaster. Dirty with mold and roaches and ants. A day before we left they asked us to pay additional taxes. By law the taxes were 24,- Euros for me and my daughter, they asked for 88,- Euros. I refused to pay. At arrival the asked for 32,- Euros in taxes which I payed. Mh. Not a place to return to.

Leisure Family

2/10

Poor

15 Jun 2025

Gerarda

Más que terrible, le puse una sola estrella porque no me toma 0 estrellas. Dormimos la primera noche porque llegamos muy tarde pero perdí los otros días. Estaba el baño lleno de moho no me provocó ni siquiera bañarme, toda la habitación en mal estado piso dañado clóset roto etc. Además de los indigentes casi que enfrente del hotel.

Leisure Partner

8/10

Excellent

06 Jun 2025

CLAUDE

Points positifs: l'accueil est agréable, le personnel est serviable et professionnel. C'est un hôtel fait pour dormir uniquement. Le petit déjeuner buffet , café à volonté. Tres proche à pied du centre historique et lagare Autre atout :

Leisure Friends

4/10

Poor

13 May 2025

Nathalie

ce 5 étoiles ne vaut pas 1 étoile en France

Friends_and_family Friends

2/10

Poor

25 Apr 2025

Verified traveler

Forced to stay at downgraded rooms and rude staff

We booked 2 double bed room and they gave us one room that squeezed in a double bed and a bunk bed that left us no space to walk or open the luggage. The other room is bigger but hey I only booked a double bed room, not a double bed, a bunk bed, and one folding single bed. Anyways, the reception told me they gave the other double bed rooms to other people and have no correct rooms for us. We had to all squeezed into the bigger room for 2 nights.

The reception is rude and not even understand English. The breakfast staff is rude, too.

The blue sheet is dirty.

Will never come back.

Friends_and_family Family

2/10

Poor

09 Apr 2025

Mateo

Pésimo servicio y lugar

El establecimiento husmeó en mis objetos personales y botaron mi placa dental. El personal de limpieza botó mi placa dental que estaba en el baño junto a mis objetos personales. No se hacen responsables de nada, nadie habla inglés ni español en el lugar. No dan la cara ni se comunican. Cuando llegamos con mi pareja me dieron mal la habitación y no son amables o atentos.

Partner

2/10

Poor

18 Mar 2025

Cinzia

L'hotel è vecchio e tenuto male. È all'interno di un vecchio palazzo; le camere sono al 4 piano ma il portone in fondo è sempre spalancato, può entrare chiunque perchè la reception è al terzo piano con una porta chiusa ma il 4 piano è completamente aperto. La colazione non è un gran ché. Non lo consiglio.

10/10

Exceptional

09 Feb 2025

stephane

Hôtel très bien situé au centre près de la gare près des restaurants près des monuments historiques
Petit déjeuner très complet avec viennoiseries siciliennes

Partner

8/10

Excellent

05 Jan 2025

giuliana

Buona posizione e struttura

Hotel situato vicino al centro storico, ottima posizione fronte stazione centrale. Personale cordiale, camera con letti comodi e buona colazione a buffet.

Partner

10/10

Exceptional

05 Nov 2024

Virginia

Mein Sohn und ich haben uns in diesem Hotel sehr wohl und ruhig gefühlt. Das Personal war zu jeder Zeit sehr hilfsbereit. Das Beste war, dass ich mein Gepäck für ein paar Stunden im Gepäckraum lassen konnte und durch die Stadt spazieren konnte, bevor ich den nächsten Zug nahm. Dieses Hotel wird meine erste Wahl sein, wenn ich wieder nach München komme.

Leisure Family

6/10

Pleasant

15 Oct 2024

Verified traveler

Primeira impressão da Sicília

No primeiro momento tivemos um impacto negativo porque o elevador é muito antigo (porta pantográfica) e a recepção fica no 3º andar, mas, quando entramos no quarto a impressão melhorou porque este está recem reformado, embora falte algum acabamento. Mas é um hotel bem simples.

Friends_and_family Friends

2/10

Poor

12 Oct 2024

Tom

Styr unna!

Sentral beliggenhet, men det var det eneste positive og si om hotellet. Ikke servicevennlig betjening. Elendig frokost. Slitt og svært ukoselig hotell.

Partner

2/10

Poor

07 Oct 2024

Verified traveler

Overbooket hotell.

Vi måtte bytte hotell pga overbooking. Vi skulle bo i nærheten av barnebarn, men ble henvist til et hotell ca 1.5 km unna. Dette var et lite hyggelig strøk. En skuffende og slitsom opplevelse. Vi er eldre og dette ble en ubehagelig opplevelse.

Partner

4/10

Poor

24 Sep 2024

Eleonora

Ottima la posizione dell'hotel, vicino la fermata bus per areoporto, limitrofo alle vie principali, pasticceria sotto, buona colazione in una sala storica con affreschi e volte dipinte, buona scelta.
La camera purtroppo una grande delusione.
Era mansardata, finestra piccola (non so se rispetti i limiti di legge di areazione), vetro singolo delle case anni 50, armadio con 2 cassetti assenti, schienale dell armadio rotto, sembrava di stare in una casa per barboni, è srato imbarazzante. Bagno rifatto, però probabilmente il sifone del lavabo non funzionava perchè era perenne una puzza di fogna, tanto che le donne delle pulizie ultimo giorno han gettato ammoniaca (si sentiva odore). Cornice della porta in bagno mancante...come fosse un cantiere...e prima notte lo split acceso e il telecomando non funzionava, quindi reduci anche da un bel mal di gola. Il giorno seguente ho richiesto cambio camera ma dicono non c'era possibilita...anche se da sito internet dava disponibilità, per lo meno mi han sistemato lo split ed il telecomando ha funzionato. Unica nota positiva il personale di reception sempre disponibile e cercare di arginare i problemi della struttura e del gestore che evidentemente non vuol investire per limitare il tracollo.
Nota importante ero al piano superiore, il quarto, camera tripla (non richiesta), forse il terzo piano (dove è reception e sala colazione) è migliore, visto è un palazzo antico, sarà stato il piano nobile.
Pavimento e battiscopa poi scollato e rovinato!

Friends_and_family Family