Name: Villena Plaza
Address: Vicolo Marotta 5, Palermo, 90134, IT

4/10

Poor

13 Oct 2025

Niels Erik

Very bad check inn.
No help from check in person. He was just interested in the turisttax, and even charge us for an extra day, but would no give a receipt for the payment, not possible.
Only one key card to the room, that a problem when you are two persons.
Extra key card not possible, but he could not care less.
We were told to contact the chat for the company.
I did that 3 times, but no reply.
No cleaning of the room during our 3 days stay, not possible were we told.
The safe was not fixed in the wall, you take it and walk out with it.
I will not recommend this place, even the location is fairly good.

Partner

4/10

Poor

10 Sep 2025

Arman

Unfortunately, I wouldn’t recommend this place.

While the location in Palermo is great, the experience was disappointing. No communication from the host before arrival, confusing check-in, and no direct contact number—just a company line that didn’t respond properly.

The apartment was clean, but the shower felt neglected and the Wi-Fi barely worked. Climbing 72 steep stairs with luggage was a challenge, and overall, we felt completely unsupported during our stay.

Great location, poor management.

Friends_and_family Family

6/10

Pleasant

22 Jun 2025

jackie

Not great if you are not healthy to walk up and down a lengthy flight of stairs especially with luggage. And especially not a good option is you are keen on cleanliness and want bed/bath linen change every few days as it’s only done after each checkout….. so no clean towels or sheets for a 7 days stay.

Leisure Partner

10/10

Exceptional

05 Sep 2024

Nicole Marie

Authentic and central lovely accommodation

One of the oldest buildings in Palermo, enter through a tiny door in the wall. Authentic and very central, close to everything. 71 stairs to climb to our room so not for little or old ones first night in Sicily felt really at home

Friends_and_family Friends

10/10

Exceptional

09 May 2026

jens jacob

The location is ideal for a short as well a longer stay. The room and facilities are fine. But bring earplugs. Music at the Quanto Canti goes on till the late hours. I brought earplugs, so I was fine with it. A possible improvement: get the safe bolted to the wall.

Self

4/10

Poor

28 Sep 2025

Ana

Tiene 60 escalones para llegar a habitación, con valijas es imposible. Área común carece de vajilla y cubiertos.
ACLARAR SI LLEGA TARDE, DEBE PAGAR EXTRA PARA CHECK IN

Leisure Family

8/10

Excellent

05 Sep 2025

Verified traveler

Super

Das Hotel ist sehr zentral und gut gelegen. Sehr sauber und gute Kommunikation. Ich würde es jederzeit wieder buchen.

Partner

10/10

Exceptional

08 Jun 2025

Christina

Alles top;
Hinweis: viele Treppenstufen zum Zimmer

Leisure Partner

8/10

Excellent

15 May 2025

Jan

Zimmer OK, gute Lage, Rezeption nicht immer besetzt, steile Treppen, kein Lift

Leisure Self

8/10

Excellent

01 May 2025

Fabio

Ottima posizione.

Leisure Family

10/10

Exceptional

11 Mar 2025

Tea

Nice and beautiful rooms

Nice place, comfortable, clean and beautiful rooms. You don’t need to take any transport to visit the places, everything is within walking distance (max. 20 min. Walking) One thing that you should know is that there is no lift and the place is quite noisy till 12am.

Partner

4/10

Poor

28 Aug 2024

Verified traveler

No hot water, we told the staff directly but we did not get hot water during our 3 night stay, I asked if they could offer another room to have a shower, but they did not offer us this. Very bad smell in the common area of the B&B.