Name: Polat Thermal Hotel
Address: Karahayit Pamukkale, Denizli, TR

2/10

Poor

16 Feb 2025

Leonardo

Standard room very dated and in poor conversation. Some of common areas also in poor conservation like swimming pool showers.

Leisure Self

2/10

Poor

08 Oct 2023

Verified traveler

Stay away

Noise: the hotel plays club music in the open courtyard 8-11pm where old male guests try to dance with youbg belly dancers. The walls are so thin you can hear entire conversations next door so with that kind of music you wont be ablw tonsleep. Staff refuse to tuen it down. If you have tours scheduled early (some tours depart around 5am), you'll be exhausted. Worsr cuatomer service I've ever experienced where the stafd will hang up on you and ignore you for an hour when youre standing right in front of them. The front desk was annoyed with my request to turn down the music so they fave out my passport info to a nosy bystander guest when he asked for it

Cold water: if you plan on showering at the same time as other guests, you won't have hot water

Cleanliness: i found pubic hairs on the bathroom doors when i first entered my new room

Bed: the ned is rock hard and feels like sleeping on a plank

It's really a 3 star hotel at best. Very old and outdated. Horrific cusromer service

8/10

Excellent

05 Oct 2023

Christina

Loved the indoor thermal hot spring. Food very good. Pools to cold. No washcloths. Said use pool towels but then charged for them. We didnt bring money down to swim. Had to walk to room wet.

Leisure Family

8/10

Excellent

11 Oct 2022

yousef

A lot of leftover around the hot pool clothes some food empty drinking cans towels

Leisure Self

10/10

Exceptional

13 Dec 2021

Vadim

Cool thermal pool, excellent food!

Cool thermal pool, excellent food!

Partner

10/10

Exceptional

26 Jul 2015

Shailesh

Eccellent

Beautiful sea view property, close to all restaurants.

Partner

8/10

Excellent

12 Jul 2015

Verified traveler

good

:)

Partner

4/10

Poor

07 Jul 2015

Q.E.

Shabby, a little creepy

The facilities are in need of an update. Insects in room. Staff needs training. Buffet was not appetizing, wasn't replenished, so if you do not arrive at the very beginning, there isn't much, and what's there is picked over, not fresh looking. Spa is okay, but expensive. The indoor pool is very nice, but cold.

6/10

Pleasant

25 Jun 2015

louise

Needs renovation

Nice lobby, check in was fine the room was nonsmoking but smelled like smoke. The dinner is included which is nice, and it was acceptable. There was live music and a belly dancer which was fun.

The air conditioning was poor we opened our window and the lighting in the room was poor.

The breakfast had food left over from the previous dinner.

2/10

Poor

18 May 2015

Verified traveler

Ac not working in any room in May, tons of mosquit

no ac in any room, it was hot and full of mosquitoes, all they offered was to open the windows and use repellent, had to spray the room like 5 times, couldn't sleep.

4/10

Poor

09 Jan 2015

Amanzeb

Off season

The facilities in the hotel were impressive and location was very nice, but since we stayed off-season the hotel was not really operational. With limited choice of food in the hotel at this time it was a tough stay. The staff, though friendly does not facilitate the guests and we were refused many requests during a days stay. In season may be a good option but I would not advise staying here off season

Family

4/10

Poor

04 Oct 2014

James

Thank god there are beautiful things to see nearby

After a lot of research decided that this hotel was the best of a number of not so good options. Unfortunately that was probably right as the hotel (like many in the region) was not focused on food or service and caters to large bus (budget) tourist groups. When you check in you are immediately approached by English speaking (the only ones in the place?) older men who encourage you to have a massage. The massage was good but very expensive, especially considering the rest of the facilities. The rooms were were showing wear and tear and no one in the hotel seemed to speak anything but Turkish. We had difficulties making local travel arrangements due to this.

6/10

Pleasant

17 May 2014

Jack

Ok. Needs a few improvements.

Rooms are comfortable and clean. Bathrooms need upgrading. Pools are nice and clean. Pretty well maintained hotel. Drink prices are absolutely ridiculous. 45 € for a 5€ bottle of wine. So don't drink before checking for the price. Paid 75€ three people. I think it was a bargain

2/10

Poor

28 Sep 2013

jose

The no star 5 star hotel

The hotel disappoints at evvery level. There is only one restaurant with no menu service and terrible food. If not for the salad bar we would not have eaten anything. Breakfast consisted of instant coffee and eggs any way as long as it was an omlette. The room ac did not work. The staff was not helpful and we wasted our 2 days due to their lack of customer service.

10/10

Exceptional

28 Dec 2025

Senay

Oda temizli ve meydanlar temizdi. Termali güzel. Lobisi güzel . Yemekleri lezzetli. çam ağaçları içinde sezsiz bir otel.

Partner

10/10

Exceptional

20 Dec 2025

Sezgin

Odalar temiz personel çok kibarlardı

10/10

Exceptional

11 Dec 2025

Mustafa

Otel temiz ve sakindi personel ilgiliydi

Business

10/10

Exceptional

10 Dec 2025

Yilmazalp

Soğuk havada termal havuza girmek çok keyifli. Kafa dinlediğim bir tatil oldu otelin etrafı yemyeşil sabah yürüyüşleri için ideal yemekler genel olarak tatmin edici

Business

2/10

Poor

17 Nov 2024

Mehmet

Rezalet

Akşam geç saatte giriş yaptım,reception pernoleni, güler yüzlü yardımcı oldular.Odalar çok kötü,spa bölümü rezalet.Odakarda ucuz kağıt terlik,klima rahatsız edici,banyolar kötü kokuyor.Spa bölümüne inmem istedim bornoz havlu vb ihtiyaçlar bulunmuyor,yardımcı olanda yok.Neyse gece gürültü ortamda uyudum.Sabah kahvaltısına indim ,inşaat şantiyelerinde kahvaltı görünümü herşey karma karışık,Herşeyi ile tek yıldızı bile hak etmiyor.

Business

2/10

Poor

01 Oct 2024

Busra

Tam olarak neyden baslicami bilmiyorum sneak barda çikan killi salata mi ?
Aksam yemeginde verilen kokmus sütten yapilan pastadan mi ?
Saat 12 de uzaticam konaklamami diye resepsiyonu aradim 1 saate ödeme yapacagimi söyledim ödemeyi hemen yapmami söyledi hanimefendi.
Allah tan diger personel yardimci oldu ödeme sürem için .
Fiyat konusunda indirim sordugumuzda bize internet fiyatini söylediler .
Bi abimizin tavsiyesi üzerine geliyoruz her seferinde ama zaten tatil sitelerinde verilen puanlamalarin ortada olmasinin sebebi gayet açik. Gelecek olanlara tavsiye . Gelmeyin üzülürsünüz verdiginiz paraya. Bazi calisanlar gok güleryüzlü yardimci olmak için can atan insanlar. Ama bazilari kendi ödediginiz parayla sizi satin almaya çalisabilir

Leisure Family