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The Residences At The Ritz-carlton Jakarta, Pacif

Jakarta · Indonesia

Jalan Jenderal Sudirman Kav 52-53, Lot 35, SudirmView location

8.8/10Excellent138 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort8.6/108.6
Condition8.6/108.6
Location10.0/1010.0
Neighborhood9.2/109.2
Amenities9.0/109.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Residences At The Ritz-carlton Jakarta, Pacif

A stay at The Residences at The Ritz-Carlton Jakarta, Pacific Place places you in the heart of Jakarta, steps from Pacific Place and a 4-minute drive from Senayan National Golf Club.

This luxury hotel is 2.8 mi (4.5 km) from Gelora Bung Karno Stadium and 4 mi (6.4 km) from Grand Indonesia. Make yourself at home in one of the 132 individually furnished guestrooms, featuring kitchens with refrigerators and ovens. Rooms have private balconies.

46-inch LED televisions with premium TV channels provide entertainment, with wired and wireless internet access available for a surcharge. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Featured amenities include wired internet access (surcharge), a business center, and express check-out.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Popular amenities

Swimming Pool
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 2:30 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets not allowed Service animals not allowed

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: IDR 1000000 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • 24-hour pool access
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • No pets and no service animals are allowed at this property.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Property Registration Number 55110, 9120404332264
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately IDR 278000 to 336380 for adults, and IDR 98000 to 118580 for children
    • Fee for in-room wireless internet: IDR 330000 per day (rates may vary)
    • Fee for in-room wired internet: IDR 330000 per stay (rates may vary)
    • Fee for wireless internet in public areas: IDR 330000 per day (rates may vary)
    • Fee for wired internet in public areas: IDR 330000 per stay (rates may vary)
    • Airport shuttle fee: IDR 440000 per vehicle (one-way)
    • Self parking fee: IDR 120000 per day
    • Valet parking fee: IDR 170000 per day
    • Rollaway bed fee: IDR 550000.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Chinese (Mandarin)

    Indonesian

    Spanish

Nearby attractions

Pacific Place 0.1 km / 0.1 mi
Kidzania 0.3 km / 0.2 mi
ASHTA District 8 0.9 km / 0.6 mi
FX Sudirman Mall 1 km / 0.6 mi
Golden Triangle 1.1 km / 0.7 mi
Plaza Senayan 1.5 km / 0.9 mi
Balai Sidang Jakarta Convention Center 1.6 km / 1 mi
Gelora Bung Karno Stadium 1.7 km / 1.1 mi
Senayan City 1.8 km / 1.1 mi
Senayan National Golf Club 2 km / 1.2 mi
Jakarta World Trade Center 2 km / 1.3 mi
Lotte Shopping Avenue 2.3 km / 1.4 mi
Ambassador Mall 2.7 km / 1.7 mi
Kuningan City Mall 3 km / 1.8 mi
Blok M Square 3.1 km / 1.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about The Residences At The Ritz-carlton Jakarta, Pacif

8.8
Excellent
138 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
8.6 /10
Condition
8.6 /10
Location
10.0 /10
Neighborhood
9.2 /10
Amenities
9.0 /10
50 reviews shown
10/10
Exceptional
15 Jul 2026
Muhammad
I stayed here twice wiring two weeks due to my work related traveling. The location is excellent and the proximity to one of Indonesia’s best mall makes this such a great place to stay at. The staff across the board is so professional and polite and they are always on top of your needs. The breakfast buffet was excellent with outstanding selections and service. The fitness center is slightly on the smaller side but has all the right equipment. However they could greatly benefit fr having one of those resistance machines that allows one to perform several exercises through one machine. I also think that they price per day was very reasonable compared to the competitors and the ROI on the money is fantastic, overall, very satisfied with the experience and would definitely use it for future travels as well.
Partner
6/10
Pleasant
23 Jun 2026
vivian
Property tired in need of a refresh
10/10
Exceptional
19 Jun 2026
Lilia
Luxurious, high-end property, amazing services from staff, at the most convenient area in Jakarta. For those who prioritizes services and safety, this is the spot.
Family_with_children
10/10
Exceptional
19 Apr 2026
David
Incredibly good staff with kindness, excellent breakfast and connected to the best mall for shopping with amazingly good restaurants! Highly recommend this location! Fabulous!!
Partner
10/10
Exceptional
07 Apr 2026
Carol
Nice big suite. People were lovely and breakfast was amazing. Location is great, close and walkable to all the places I wanted to go to.
Friends_and_family Friends
10/10
Exceptional
26 Mar 2026
Andrew
Great breakfast
Family_with_children
10/10
Exceptional
19 Nov 2025
Susanti
Love, Love, Love!
Friendly Staff and Courteous, Variety of breakfast menu, My Favorite Juice bar.
Feel Safe.
Didn’t get a chance to visit Spa but the pool clean and lovely.

My Husband and I will be back to stay at the Ritz again.

Leisure
10/10
Exceptional
09 Oct 2025
Evi C
The room is huge and clean
Leisure Family_with_children
8/10
Excellent
09 Oct 2025
IMRAN
Kitchen needs an upgrade and the sitting area, other then that, the view was super!
Business_and_leisure Partner
10/10
Exceptional
11 Aug 2025
Zan Yi Ian
Excellent location with large rooms that can accommodate families! Loved the 3 bedroom apartment that had a separate helper’s room. Breakfast was great with a semi buffet approach, staff were helpful especially the concierge team who were very helpful with coordinating deliveries for us. The rooms were comfortable with great beds and pillows. The only downside was the age of the rooms and the lack of usb charging ports, definitely something for management to consider installing.
Leisure Family_with_children
10/10
Exceptional
17 Jun 2025
Ben
Great location and great hotel
10/10
Exceptional
01 Feb 2025
Wan Tat
Location and hotel staff are amazing, and it is a premium service apartment choice in Jakarta. Highly recommended
Leisure Family
10/10
Exceptional
27 Dec 2024
Chandra
My family and I of four, which includes a three and 5-year old, loved our 5 days at the Ritz Carlton Pacific Place. What sets itself apart are its service, location, and amenities.

The hotel has world-class service from the staff, including breakfast, front desk, concierge, spa, and pool. I’d like to thank Roch Fari from the spa and pool, who was extremely helpful and attentive.

This location cannot be beaten; few hotels in Jakarta can provide everything you need within Pacific Place Mall. It’s within steps of the Jakarta MRT to get around the city and Hutan Kota.

I will return in the future because my family loves the pool, and I especially love the amenities, such as the whirlpool, cold plunge, and steam room.
Leisure Family_with_children
10/10
Exceptional
31 Oct 2024
MR Alain
Location is very good
Leisure Self
10/10
Exceptional
14 Jun 2024
Noor Fairuza
My short stay at The Ritz-Calrton Jakarta, Pacific Place was amazing. The hospitality was top notch and I have nothing to complain about. The best part of the stay was the incredible customer service they provided from the moment i step in the hotel to the very moment i took my leave. Superb stay and worth every money spent.
Leisure Family
8/10
Excellent
21 May 2024
Verified traveler

Family Trips with Kids

Location, staff services from the 1st till the last day of stays are superb. Housekeeping needs improvement in terms providing the necessity like towels and toilet papers etc. Breakfast selection is as expected.

After service hotel service is super good as the hotel make an effort to contact us via email on the items that we have left behind on purposed. 😂👍
Friends_and_family Family
8/10
Excellent
31 Aug 2023
Arivazagan
The room was big and clean. location ideal for meetings and restaurants just next to the mall
Business
6/10
Pleasant
26 Sep 2021
handry

Just okay. Not really a 5 stars

Staffs are lovely. Parking area non dedicated to stay over guests, had to find available space far from hotel lobby (had to move the car to near lift after mall closed at night)

Bed and pillows are bad (really bad) hurt my back and neck (my wife's too)

Cleanliness are acceptable, not convenient though. No bar soap, no extra towel in the kitchen, outdated furniture. Decent TVs

Staffs are great
Friends_and_family Family
10/10
Exceptional
04 Jul 2021
David

Very Convenient/Great Staff

The apartments are a bit dated, but had everything needed. The location was very convenient for food shopping, restaurants and MRT and taxi transit. The front desk was very helpful at addressing any issues and supplying extra kitchen equipment (thank you Naomi!).
Business
6/10
Pleasant
01 Jan 2020
Minas

Good but not really on Ritz Carlton High Level!

The apartment was comfortable and with a good setup.
The water dispenser was making too much noise and we had to disconnect it from the plug.
The bathrooms were not totally clean, and we found hairs from the previous resident.
The slippers supplied were used by the previous resident, and although this was a two bedroom apartment for 4 persons only 2 used set of slippers supplied.
The standard was not the same (was lower) than the Ritz Carton Hotels in London and Berlin where I often stay.
The button for the floor in one elevator was not working.
The mattress of the bed was of average to low quality.
Breakfast was ok, but nothing to talk about.
Friends_and_family Family
10/10
Exceptional
28 Oct 2019
Verified traveler
Everything and everyone as their service was impeccable.
Business Partner
10/10
Exceptional
09 Mar 2019
EugeniaGajardo
loved the staff, the kindness, the small caring details, the being present with the needs of the client
Business
8/10
Excellent
19 Feb 2019
Verified traveler
Good location but no good restaurant in the hotel.
Staffs were nice.
Business Self
2/10
Poor
27 Jan 2019
Perek
Very poor service for a RC brand. I’ve stayed at much lower class hotels in Jakarta which had 5 star service. It’s probably due to the fact that these workers are paid a few bucks a day to deliver their souls to upper class snoots. Marriott needs to address this concern to this particular property.
Overall the rooms were huge, properly stocked with the basic essentials and a very efficient cooling system. The location is attached to the mall in which you can buy a Lamborghini and have cheap food at the food court. The karaoke bar called D’something is pretty nice too. 2.5idr for 2 hours in a deluxe room.
Friends_and_family Family
10/10
Exceptional
10 Nov 2018
Stephen

Fabulous birthday surprise while on a work trip

Not only was my stay amazing, but the staff descretely discovered (on my passport) that it was my birthday the second night of my stay and surprised me with a birthday cake and song at my room. Was so nice of them.
4/10
Poor
27 Aug 2017
Verified traveler

Poor quality of hotel amenities & services

The location is good, walking distance to the mall which is very convenient consider the traffic jams in that area.
If this is high class hotel categories, the front desk peoples were not friendly & seems not experience.
Stayed in 3 bedroom residence for 3 night, only 2 coffee were provided, no microwave nor simple kitchen dish washer and towel provided.
Same quality for breakfast
area, not enough choices provided. Most of the food were in low quantities & had to request multiple time to have it refill.
Family
10/10
Exceptional
03 Jul 2017
RIDWAN

Family getaway

It was our 2nd time stay at RC residences and it was wonderful . Looking forward to staying there again next time
Family
6/10
Pleasant
25 Jan 2017
Verified traveler

Great location, terrible bathrooms

Its a good facility but the rooms are inconsistent. Some showers in the rooms are simply broker/do not function. Clearly there is no maintenance program in the residence.
8/10
Excellent
15 Jul 2016
Verified traveler

Sizable room at good location

Stayed there for just one night as it was the closest to our client office. Room and all the facilities were great so were staff at the hotel. Had 30min to kill so tried spa and found it excellent
10/10
Exceptional
20 Apr 2016
Verified traveler

10 Day Getaway

I spent an amazing 10 days at this hotel. I had never been to Jakarta, so everything was a new experience. But having been to other Ritz-Carlton properties, I was not disappointed in the hotel's high-end comfort. The staff helped me arrange all of my tours - which were awesome! The location is great! I can't wait to go back later this year!
8/10
Excellent
06 Jan 2016
Verified traveler

NY Eve Stay

The apartment was great and for the price, it represent good value as it is quite a big space that you get for the price. Things to improve are the breakfast and the swimming pool area.
Family
10/10
Exceptional
10 Aug 2015
SYLUS

Great stay, great staff, Ritz-Carlton's good!

Like any Ritz-Carlton, the rooms and the stay was extremely good. Service was top-notch; all staff were friendly & accomodating to our needs. The rooms were clean, room-service was great and timely. I do note one of the rooms, the bulb was blown and I requested twice on both days to get it replaced but this was not done. This made the room very dim as it was using only 1 bulb, and as there was only 1 window.
Family
10/10
Exceptional
03 Aug 2015
Verified traveler

Ritz Carlton Personal Review

Its pleasant..
8/10
Excellent
08 May 2015
Selami

Good service

Good alternative to small hotel rooms.
Spacious condo units
Nice breakfast and good service
10/10
Exceptional
12 Apr 2015
Nita

nice hotel close to Pacific Place Mal

Stay in this hotel gave another nice weekend getaway for my family. We were enjoyed since this hotel has a very cozy swimming pool with a nice ambiance (fells it was in Bali not in Jakarta...lol). We stay at 2 bedroom unit, and each bedroom has its own TV and bathroom. The living room is huge as well as the kitchen. Wifi is excellent.
8/10
Excellent
17 Mar 2015
Irawan

the location is very great

I stayed with my family and it was fun. The hotel is attached with a supermall
Partner
8/10
Excellent
16 Jan 2015
Andrea

Nice hotel but not Ritz-stile!

We were warmly received. There were no problems at check-in. The staff was always attentive, friendly, courteous and helpful. The breakfast was awesome, and left no wishes open. There was even a game room for the kids.
Family
10/10
Exceptional
15 Jan 2015
Verified traveler

Very nice

Decently large 1 bedroom: bedroom, kitchen, living/dining, bathroom. I really enjoyed my stay here! Would come back.
10/10
Exceptional
26 Dec 2014
Vincent

Very nice hotel for family.

The room is big with a kitchen with most cooking utensils, washing machine. Room was big and the bed is super comfy. The residence suite was also at higher floor and the view is fantastic. The hotel is also situated right above the shopping mall and eateries if you do not wish to travel too much. Price is a bit on the high side but for all the benefit, it is worth the price.
8/10
Excellent
04 Aug 2014
Verified traveler

Great location, perfect for family vacation

My family stayed at Ritz The Residence and it was perfect for families. We rented a two bedroom apartment which gave us some nice family time hanging out in the living room insted of just two hotel rooms. The location of The Residence is also perfect - just right beside Pacific Place, an upscale mall in Jakarta. Perfect for families with young children!
8/10
Excellent
10 May 2014
Verified traveler

Great location

Location is perfect. Close to shopping mall, popular eating places, and the best thing is the least traffic compared to other hotels
Partner
8/10
Excellent
19 May 2026
Hideki
朝食が良かった
Partner
2/10
Poor
26 Feb 2026
Shun
エントランスは日本の安価なビジネスホテルよりも質素で、部屋は暗く湿気っていて、シャンプー類は空、タオルやベッドはカビ臭く、イスラムの朝のお祈りもガラスが薄いのか朝4時から丸聞こえ、正直本当にここはリッツカールトンなのかと目を疑いました。3名分、残り5泊(数十万円)を残して1泊でチェックアウトし、過去数回泊まっているグランドハイアットジャカルタを取り直し移動しました。
二度と泊まりません。最低でした。
もっと安くて綺麗なホテルが沢山あります。
私個人の意見ですが参考になれば。
Business
10/10
Exceptional
21 Dec 2025
Ole W
Spacious room, friendly staff
Business
8/10
Excellent
28 Sep 2025
ChinYi
老舊
Friends_and_family Family
10/10
Exceptional
04 Sep 2025
Sunildath
Excellent Hotel in busy but nice area for shopping, very nice and helpful staff and beautiful rooms
Leisure Family
8/10
Excellent
20 Apr 2025
Mohan Persad
Very good
Leisure Family_with_children
10/10
Exceptional
15 Jul 2024
Verified traveler
Big, clean and nice room apartment. Really good service!
Friends_and_family Family
10/10
Exceptional
26 May 2024
SUNG IL
Very good
Business
10/10
Exceptional
13 Sep 2023
Fakhri
Alles was geweldig geregeld! Medewerkers waren ontzettend vriendelijke medewerkers, speciale dank aan dhr Fajri.
Leisure Family_with_children

Location & surroundings

The Residences At The Ritz-carlton Jakarta, Pacif
Jalan Jenderal Sudirman Kav 52-53, Lot 35, Sudirm, Jakarta, Indonesia

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