Ritz Carlton Jakarta Pacific Place Residence

JAKARTA, Jalan Jendral Sudirman Kav, Business District, 52-53
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50 reviews shown

10/10

Exceptional

19 Nov 2025

Susanti

Love, Love, Love!
Friendly Staff and Courteous, Variety of breakfast menu, My Favorite Juice bar.
Feel Safe.
Didn’t get a chance to visit Spa but the pool clean and lovely.

My Husband and I will be back to stay at the Ritz again.

Leisure

10/10

Exceptional

09 Oct 2025

Evi C

The room is huge and clean

Leisure Family_with_children

8/10

Excellent

09 Oct 2025

IMRAN

Kitchen needs an upgrade and the sitting area, other then that, the view was super!

Business_and_leisure Partner

10/10

Exceptional

11 Aug 2025

Zan Yi Ian

Excellent location with large rooms that can accommodate families! Loved the 3 bedroom apartment that had a separate helper’s room. Breakfast was great with a semi buffet approach, staff were helpful especially the concierge team who were very helpful with coordinating deliveries for us. The rooms were comfortable with great beds and pillows. The only downside was the age of the rooms and the lack of usb charging ports, definitely something for management to consider installing.

Leisure Family_with_children

10/10

Exceptional

17 Jun 2025

Ben

Great location and great hotel

10/10

Exceptional

01 Feb 2025

Wan Tat

Location and hotel staff are amazing, and it is a premium service apartment choice in Jakarta. Highly recommended

Leisure Family

10/10

Exceptional

27 Dec 2024

Chandra

My family and I of four, which includes a three and 5-year old, loved our 5 days at the Ritz Carlton Pacific Place. What sets itself apart are its service, location, and amenities.

The hotel has world-class service from the staff, including breakfast, front desk, concierge, spa, and pool. I’d like to thank Roch Fari from the spa and pool, who was extremely helpful and attentive.

This location cannot be beaten; few hotels in Jakarta can provide everything you need within Pacific Place Mall. It’s within steps of the Jakarta MRT to get around the city and Hutan Kota.

I will return in the future because my family loves the pool, and I especially love the amenities, such as the whirlpool, cold plunge, and steam room.

Leisure Family_with_children

10/10

Exceptional

31 Oct 2024

MR Alain

Location is very good

Leisure Self

10/10

Exceptional

14 Jun 2024

Noor Fairuza

My short stay at The Ritz-Calrton Jakarta, Pacific Place was amazing. The hospitality was top notch and I have nothing to complain about. The best part of the stay was the incredible customer service they provided from the moment i step in the hotel to the very moment i took my leave. Superb stay and worth every money spent.

Leisure Family

8/10

Excellent

21 May 2024

Verified traveler

Family Trips with Kids

Location, staff services from the 1st till the last day of stays are superb. Housekeeping needs improvement in terms providing the necessity like towels and toilet papers etc. Breakfast selection is as expected.

After service hotel service is super good as the hotel make an effort to contact us via email on the items that we have left behind on purposed. 😂👍

Friends_and_family Family

8/10

Excellent

31 Aug 2023

Arivazagan

The room was big and clean. location ideal for meetings and restaurants just next to the mall

Business

6/10

Pleasant

26 Sep 2021

handry

Just okay. Not really a 5 stars

Staffs are lovely. Parking area non dedicated to stay over guests, had to find available space far from hotel lobby (had to move the car to near lift after mall closed at night)

Bed and pillows are bad (really bad) hurt my back and neck (my wife's too)

Cleanliness are acceptable, not convenient though. No bar soap, no extra towel in the kitchen, outdated furniture. Decent TVs

Staffs are great

Friends_and_family Family

10/10

Exceptional

04 Jul 2021

David

Very Convenient/Great Staff

The apartments are a bit dated, but had everything needed. The location was very convenient for food shopping, restaurants and MRT and taxi transit. The front desk was very helpful at addressing any issues and supplying extra kitchen equipment (thank you Naomi!).

Business

6/10

Pleasant

01 Jan 2020

Minas

Good but not really on Ritz Carlton High Level!

The apartment was comfortable and with a good setup.
The water dispenser was making too much noise and we had to disconnect it from the plug.
The bathrooms were not totally clean, and we found hairs from the previous resident.
The slippers supplied were used by the previous resident, and although this was a two bedroom apartment for 4 persons only 2 used set of slippers supplied.
The standard was not the same (was lower) than the Ritz Carton Hotels in London and Berlin where I often stay.
The button for the floor in one elevator was not working.
The mattress of the bed was of average to low quality.
Breakfast was ok, but nothing to talk about.

Friends_and_family Family

10/10

Exceptional

28 Oct 2019

Verified traveler

Everything and everyone as their service was impeccable.

Business Partner

10/10

Exceptional

09 Mar 2019

EugeniaGajardo

loved the staff, the kindness, the small caring details, the being present with the needs of the client

Business

8/10

Excellent

19 Feb 2019

Verified traveler

Good location but no good restaurant in the hotel.
Staffs were nice.

Business Self

2/10

Poor

27 Jan 2019

Perek

Very poor service for a RC brand. I’ve stayed at much lower class hotels in Jakarta which had 5 star service. It’s probably due to the fact that these workers are paid a few bucks a day to deliver their souls to upper class snoots. Marriott needs to address this concern to this particular property.
Overall the rooms were huge, properly stocked with the basic essentials and a very efficient cooling system. The location is attached to the mall in which you can buy a Lamborghini and have cheap food at the food court. The karaoke bar called D’something is pretty nice too. 2.5idr for 2 hours in a deluxe room.

Friends_and_family Family

10/10

Exceptional

10 Nov 2018

Stephen

Fabulous birthday surprise while on a work trip

Not only was my stay amazing, but the staff descretely discovered (on my passport) that it was my birthday the second night of my stay and surprised me with a birthday cake and song at my room. Was so nice of them.

4/10

Poor

27 Aug 2017

Verified traveler

Poor quality of hotel amenities & services

The location is good, walking distance to the mall which is very convenient consider the traffic jams in that area.
If this is high class hotel categories, the front desk peoples were not friendly & seems not experience.
Stayed in 3 bedroom residence for 3 night, only 2 coffee were provided, no microwave nor simple kitchen dish washer and towel provided.
Same quality for breakfast
area, not enough choices provided. Most of the food were in low quantities & had to request multiple time to have it refill.

Family

10/10

Exceptional

03 Jul 2017

RIDWAN

Family getaway

It was our 2nd time stay at RC residences and it was wonderful . Looking forward to staying there again next time

Family

6/10

Pleasant

25 Jan 2017

Verified traveler

Great location, terrible bathrooms

Its a good facility but the rooms are inconsistent. Some showers in the rooms are simply broker/do not function. Clearly there is no maintenance program in the residence.

8/10

Excellent

15 Jul 2016

Verified traveler

Sizable room at good location

Stayed there for just one night as it was the closest to our client office. Room and all the facilities were great so were staff at the hotel. Had 30min to kill so tried spa and found it excellent

10/10

Exceptional

20 Apr 2016

Verified traveler

10 Day Getaway

I spent an amazing 10 days at this hotel. I had never been to Jakarta, so everything was a new experience. But having been to other Ritz-Carlton properties, I was not disappointed in the hotel's high-end comfort. The staff helped me arrange all of my tours - which were awesome! The location is great! I can't wait to go back later this year!

8/10

Excellent

06 Jan 2016

Verified traveler

NY Eve Stay

The apartment was great and for the price, it represent good value as it is quite a big space that you get for the price. Things to improve are the breakfast and the swimming pool area.

Family

10/10

Exceptional

10 Aug 2015

SYLUS

Great stay, great staff, Ritz-Carlton's good!

Like any Ritz-Carlton, the rooms and the stay was extremely good. Service was top-notch; all staff were friendly & accomodating to our needs. The rooms were clean, room-service was great and timely. I do note one of the rooms, the bulb was blown and I requested twice on both days to get it replaced but this was not done. This made the room very dim as it was using only 1 bulb, and as there was only 1 window.

Family

10/10

Exceptional

03 Aug 2015

Verified traveler

Ritz Carlton Personal Review

Its pleasant..

8/10

Excellent

08 May 2015

Selami

Good service

Good alternative to small hotel rooms.
Spacious condo units
Nice breakfast and good service

10/10

Exceptional

12 Apr 2015

Nita

nice hotel close to Pacific Place Mal

Stay in this hotel gave another nice weekend getaway for my family. We were enjoyed since this hotel has a very cozy swimming pool with a nice ambiance (fells it was in Bali not in Jakarta...lol). We stay at 2 bedroom unit, and each bedroom has its own TV and bathroom. The living room is huge as well as the kitchen. Wifi is excellent.

8/10

Excellent

17 Mar 2015

Irawan

the location is very great

I stayed with my family and it was fun. The hotel is attached with a supermall

Partner

8/10

Excellent

16 Jan 2015

Andrea

Nice hotel but not Ritz-stile!

We were warmly received. There were no problems at check-in. The staff was always attentive, friendly, courteous and helpful. The breakfast was awesome, and left no wishes open. There was even a game room for the kids.

Family

10/10

Exceptional

15 Jan 2015

Verified traveler

Very nice

Decently large 1 bedroom: bedroom, kitchen, living/dining, bathroom. I really enjoyed my stay here! Would come back.

10/10

Exceptional

26 Dec 2014

Vincent

Very nice hotel for family.

The room is big with a kitchen with most cooking utensils, washing machine. Room was big and the bed is super comfy. The residence suite was also at higher floor and the view is fantastic. The hotel is also situated right above the shopping mall and eateries if you do not wish to travel too much. Price is a bit on the high side but for all the benefit, it is worth the price.

8/10

Excellent

04 Aug 2014

Verified traveler

Great location, perfect for family vacation

My family stayed at Ritz The Residence and it was perfect for families. We rented a two bedroom apartment which gave us some nice family time hanging out in the living room insted of just two hotel rooms. The location of The Residence is also perfect - just right beside Pacific Place, an upscale mall in Jakarta. Perfect for families with young children!

8/10

Excellent

10 May 2014

Verified traveler

Great location

Location is perfect. Close to shopping mall, popular eating places, and the best thing is the least traffic compared to other hotels

Partner

2/10

Poor

26 Feb 2026

Shun

エントランスは日本の安価なビジネスホテルよりも質素で、部屋は暗く湿気っていて、シャンプー類は空、タオルやベッドはカビ臭く、イスラムの朝のお祈りもガラスが薄いのか朝4時から丸聞こえ、正直本当にここはリッツカールトンなのかと目を疑いました。3名分、残り5泊(数十万円)を残して1泊でチェックアウトし、過去数回泊まっているグランドハイアットジャカルタを取り直し移動しました。
二度と泊まりません。最低でした。
もっと安くて綺麗なホテルが沢山あります。
私個人の意見ですが参考になれば。

Business

10/10

Exceptional

21 Dec 2025

Ole W

Spacious room, friendly staff

Business

8/10

Excellent

28 Sep 2025

ChinYi

老舊