Mushreq
The hotel is clean,
the food is excellent and tasty with plenty of variety, and the drinks selection is excellent.
The staff are generally friendly,
and overall we had a pleasant stay.
However, families with children should be aware that children under 120 cm are not allowed to use the main water slides. Our daughter is only 5 cm shorter, and she was not allowed to use them. Unfortunately, this important information was not clearly mentioned before booking. Had we known, it would have influenced our choice of hotel.
While at the water park, I also saw other families who appeared surprised by the same height restriction. I completely respect the safety rules, but this information should be made much clearer on the hotel’s website and on booking platforms.
I spoke with Guest Relations, and they explained the reason behind the rule. I understood and respected their explanation. However, it was disappointing that no goodwill gesture was offered to acknowledge our disappointment.
Apart from this issue, the hotel provides a good overall experience, but I strongly recommend making the water slide height restrictions clear before guests book.
the food is excellent and tasty with plenty of variety, and the drinks selection is excellent.
The staff are generally friendly,
and overall we had a pleasant stay.
However, families with children should be aware that children under 120 cm are not allowed to use the main water slides. Our daughter is only 5 cm shorter, and she was not allowed to use them. Unfortunately, this important information was not clearly mentioned before booking. Had we known, it would have influenced our choice of hotel.
While at the water park, I also saw other families who appeared surprised by the same height restriction. I completely respect the safety rules, but this information should be made much clearer on the hotel’s website and on booking platforms.
I spoke with Guest Relations, and they explained the reason behind the rule. I understood and respected their explanation. However, it was disappointing that no goodwill gesture was offered to acknowledge our disappointment.
Apart from this issue, the hotel provides a good overall experience, but I strongly recommend making the water slide height restrictions clear before guests book.
