Name: Swissotel Sydney
Address: 68 Market Street, Sydney, 2000, AU

10/10

Exceptional

28 Jul 2026

Deena

Great hotel, location close to the centre of the CBD- highly recommend

10/10

Exceptional

28 Jul 2026

Sailesh

The Location is perfect and it’s a lovely clean hotel

6/10

Pleasant

20 Jul 2026

LEE

Reception staff were good, very helpful, and good breakfast, but the hotel needs some TLC, long waiting for lifts with one lift out of action for the duration of our stay, 2 stage to get to rooms, 1 lift from street entrance to reception the second lift to bedrooms. This is not a 5 star hotel, 4 at best, it’s redeeming features were its staff, great reception and restaurant staff. Guest rooms ok, bathroom in a below par standard. We will probably try another hotel when we return in September

Partner

10/10

Exceptional

20 Jul 2026

Natalie

We had a lovely stay at the Swiss. Rooms were clean and stocked with the essentials. The kids loved having a winter swim in the heated pool. Can’t beat the location either. Nice and central being on Pitt St.

Family_with_children

10/10

Exceptional

17 Jul 2026

Vimal

This is a great hotel very close to Westfield Tower in CBD.

Self

10/10

Exceptional

17 Jul 2026

Mitra

Love the location
Nice

10/10

Exceptional

15 Jul 2026

Kerrie

Perfect location great staff and breakfast was excellent

Family

10/10

Exceptional

13 Jul 2026

Annalisa

Staff were welcoming and friendly, enjoyed my stay.

Friends

10/10

Exceptional

12 Jul 2026

Hari

Everything was great! Including the breakfast. Right in the center of town steps away from St James station and literally along side a Westfield mall. Walkable to Hyde Park, Opera House, Aquarium, Warf, Harbour bridge as well as Darling Harbor mini-bridge.

Family_with_children

10/10

Exceptional

10 Jul 2026

Caroline

Staff and location was excellent

Family

8/10

Excellent

08 Jul 2026

Jessica

I’m not a complainer but the wait time at reception was far too long I probably waited with my mum and kids at reception for 25 minutes at reception on both occasions and staff at reception let another person push in front of me. The person who pushed in complained about not being able to get into the room and the long wait were offered a late check out. We were not. We were not able to get into our room until after 3.
My elderly mother had to sleep in warm clothes because our beds were not made with a top sheet only a fitted sheet and no extra linen in the cupboard. One of the fitted sheets on one of the beds had a hole in it too.

Family_with_children

10/10

Exceptional

08 Jul 2026

ashwin

location was in the heart of everything.

10/10

Exceptional

08 Jul 2026

Scott

Nice view, very clean and great location

Self

6/10

Pleasant

05 Jul 2026

Ann

We liked the that it was central in the city , but the room was not clean ,we had to ask for coffee cups , wine glasses , toilet paper was broken and one of our rooms were not cleaned daily .
Everything was addressed very quickly but wouldn’t return .

Friends

10/10

Exceptional

02 Jul 2026

Marilyn

It was the perfect stay in a great central location with so much shopping experiences available.
Room perfect, staff very helpful and friendly, breakfast was a great way to start the day. Shopping & Theatres right there almost at your door. Throughly enjoyed our stay. Highly recommend.

Friends

10/10

Exceptional

27 Jun 2026

Roslyn

Just elevators were a bit slow.

10/10

Exceptional

27 Jun 2026

Adele

Great central location. Excellent breakfast with lots of options for families. Bathrooms a bit dated but well maintained and clean.

Family_with_children

8/10

Excellent

20 Jun 2026

Karen

Great location near State Theatre and parking stations. Lovely bar and dining at Arches.

Partner

4/10

Poor

20 Jun 2026

Andrew

The hotels front desk staff need more training. They put us in room 1723, right next door they were doing emergency plumbing repairs. We had angle grinding, drilling and jack hammering. We asked the front desk how long the repairs would take and they said ten minutes. One hour later they were still going, rang front desk, they said sorry , it will just be another 10minutes. After 3 hours we asked to change rooms. We had to ask, they didn’t offer at any stage. The air conditioner was also broken, it was stuck on sixteen degrees. If you’re going to call yourself a five star hotel, your staff need much better training.

Partner

8/10

Excellent

20 Jun 2026

Sian

Perfect if you’re wanting to shop on Pitt street or see a show at the state Theater. Rooms were spacious.
Two cons, I wish the mini bar was full with things to buy, and the lifts take so long.

Partner

10/10

Exceptional

16 Jun 2026

mark

A great place to stay in the heart of the Sydney CBD, within a 2 minute walk to Pitt Street Mall with its many shops, restaurants and cafes. Rooms are spacious, modern and well appointed.

Only downside were the staff who often seemed disinterested. Also found that calls to reception from my room went unanswered - including room service.

In short, great hotel but staff service was not great.

Self

8/10

Excellent

09 Jun 2026

Joan

Amazing central location. Close to eateries and public transport and the Pitt St Mall.
There were issues with the lifts with long queues with 2 lifts not working.
This was unfortunate as it was the King’s Birthday weekend.
I would stay there again!

Friends

10/10

Exceptional

09 Jun 2026

marlene

Great location, near all shops and easy access to trains and metro.

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

Rika

The restaurant on the lobby was too expensive and female staff was not friendly.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Trevor

good

Partner

10/10

Exceptional

04 Jun 2026

Karen Marie

Location is excellent.

Partner

8/10

Excellent

31 May 2026

Alan

A very handy location, central to all shopping centers, train stations and Haye Park.
The staff was very friendly, efficient and helpful.

But allow plenty of time for the lifts.

10/10

Exceptional

19 May 2026

Raymond

Lovely hotel, great location.

Family_with_children

8/10

Excellent

14 May 2026

Johnny

Great place, wonderful staff

6/10

Pleasant

14 May 2026

Deepa

Convenience is unmatched but I think the property could do with a refurbishment or some touch ups. The windows were dirty

10/10

Exceptional

11 May 2026

Caren

Location ! Location ! Location !
Great hotel , friendly abd efficient service

Friends_and_family Family

10/10

Exceptional

10 May 2026

Andrew

Very good hotel. Eill stay there again

Self

10/10

Exceptional

07 May 2026

lorraine

Large love clean room & love the bathroom with large bath. Very comfy beds. Staff were excellent & breakfast great. Always try & stay at Swissotel if price is reasonable. Very handy for shopping & trasport.

Family_with_children

8/10

Excellent

06 May 2026

Andrew

Very well located and bit of a hidden gem. Good sized rooms, decent leisure facilities, and well staffed. But, terribly slow wifi (painfully slow). Lifts were being worked on during my stay (May 2026) and it was chaotic - to be expected, but hotel could have managed a bit better with pre communication to guests and signage about needing to push multiple lift buttons.

Partner

10/10

Exceptional

29 Apr 2026

Ruthie

Happy hour at the bar was great, swift service and friendly staff.

Breakfast buffet was great. Large variety of food and all warm and fresh.

Rooms were well kept and house keeping was fast and reliable.

The whole experience was 10/10. Will definitely be back💕

Partner

10/10

Exceptional

28 Apr 2026

Kaitlyn

Highly recommend hotel, amazing staff, pool and breakfast!

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Kun

Perfect location. Close to trains and trams. Staffs are very helpful.

Family

8/10

Excellent

28 Apr 2026

John

Room was spacious as was bathroom.
One of the lifts was out of service for maintenance and this meant that there were only two lifts to service the hotel which meant lifts were slow and crowded

Family

10/10

Exceptional

24 Apr 2026

Tania

Room was clean and tidy with all we needed provided to us. View was spectacular. Location so central. The highlight was the shower! Water temperature and water pressure were amazing.
Bed were comfy as well.

Family_with_children

10/10

Exceptional

20 Apr 2026

Alex

Lovely art deco building, with modern rooms. Great outdoor heated pool. Lovely bar (we didn't eat in). We booked for 1 adult and 2 kids (17/14) - and it would have been ideal to have a bed on the floor, rather than sharing a double - there was plenty of room in the room for this. Maybe ask if this could be arranged if you're a family.

Family_with_children

6/10

Pleasant

18 Apr 2026

Linda

Light in the coffee cupboard was on all night could not turn it off , so it lit up the room .
Receptionist was rude on check in .
Corner room was very dingy , could not sit on the balcony as the air conditioner was so noisy and the view was the kitchen vent system .
Really not worth the money . Won't stay again .
But nice hotel anyway

Partner

10/10

Exceptional

18 Apr 2026

Manichanh

Everything was great except for the fact that only one lift was operating so there was a long wait

Friends

10/10

Exceptional

17 Apr 2026

Amanda

Great breaki and pool

Family_with_children

8/10

Excellent

13 Apr 2026

Jacquelyn

The room is a bit dated especially bathroom - with some stains but generally clean and conveniently located . Would stay again

10/10

Exceptional

13 Apr 2026

Kok

Stayed in the newly renovated room. Perfect location and even better stay experience. It's our fifth visit here.

Family_with_children

6/10

Pleasant

12 Apr 2026

Todd

Breakfast and bar were great.

Family

8/10

Excellent

12 Apr 2026

Kara

Clean room; great staff

Partner

8/10

Excellent

09 Apr 2026

Monica

Great customer service

Family

10/10

Exceptional

03 Apr 2026

Joseph

Great location just off Pitt street, well located for shopping and public transport. Double room was spacious enough for 4 people. Buffet breakfast was very tasty. Pool was not large and while it says it’s heated my kids and I were cold pretty quickly. Gym is small considering the size of the hotel with very limited weight machines. Overall highly recommend

Friends_and_family Family

2/10

Poor

29 Mar 2026

Darko

It is a nightmare getting in and out of the building due to congestion at lifts. They only have 2 lifts working. Please check before booking as you may have to wait 10-15min to get into the lift. Especially if you have luggage or a stroller. Hotel wasn’t transparent about this at the time of booking. For me personally, I will not return to this hotel

10/10

Exceptional

29 Mar 2026

Krystal

The room was clean and easy to navigate for 2 people
The hotel is clean and has a fresh feel, breakfast menu has great option
staff are friendly

Family

8/10

Excellent

11 Mar 2026

Lynette

Great spot, close to everything

Family_with_children

2/10

Poor

08 Mar 2026

Kyung Won

The stay here was always great with nice staff

10/10

Exceptional

08 Mar 2026

Donna

Such a great location
Fab hotel

Family_with_children

10/10

Exceptional

08 Mar 2026

Lisa

Great hotel centrally located to public transport, shops and the sights of Sydney

Partner

6/10

Pleasant

08 Mar 2026

Matthew

Expected a little more service considering we paid $3,700 for 4 nights. On arrival, the concierge just pointed me, my (obviously) 8 month pregnant wife and two year old the way to the lift to reception. Didn’t offer to take any luggage so we schlepped two suitcases, hand luggage and a pram to reception by ourselves.
On check in we weren’t given access to the lounge (which was included in our booking), or even told about any of the dining options. I had to ask about breakfast. In room dining of two pizzas were both undercooked and not fresh.

Family_with_children

8/10

Excellent

03 Mar 2026

Daniel

Good place to stay, great location. You will be waiting 5+ minutes for the elevator no matter what though and no stairwell access to use instead of elevator. Staff were friendly except during check in the lady disappeared for 30 mins while other people got their rooms. Was told 3pm check in guarantee which was not the case

10/10

Exceptional

28 Feb 2026

Malcolm

Clean nice fit out and good staff

Partner

6/10

Pleasant

28 Feb 2026

Des

The lifts were malfunctioning for most of our visit which was most irritating and time wasting.
The coffee machine in the breakfast area makes dreadful coffee.

Partner

10/10

Exceptional

26 Feb 2026

Karen

Wonderful experience as always

4/10

Poor

19 Feb 2026

Kirk

The bed was hard and lumpy. A water pipe burst in stairwell after Midnight and requiring evacuation of our floor!

10/10

Exceptional

05 Feb 2026

Richard

Everything was perfect!

4/10

Poor

02 Feb 2026

Anuthida

Great location, I’m

10/10

Exceptional

28 Jan 2026

Lisa

Great Location, clean rooms and wonderfully helpful staff. The pool was great. Great family stay.

Friends_and_family Family

10/10

Exceptional

27 Jan 2026

Carlos Rodriguez

Clean and friendly staff. Amazing location!

8/10

Excellent

27 Jan 2026

Paul

Great stay. Only complaint was the lifts were insufficient - often had to wait 10 mins.

Leisure Family

8/10

Excellent

26 Jan 2026

Rishikesh Suresh

Room was good, amenities as well. The hotel is in renovation like their restaurant and even there’s a que to do checkin may be they can add few more resources to their front desk to expedite checkin and reduce waiting time for guest.

Friends_and_family Family

6/10

Pleasant

25 Jan 2026

Juliet

Our room was large, clean and the bathroom was nice with good shower pressure.
Staff were lovely.
The only downside was the lifts. As in many reviews the lines for the lifts were long and quite frustrating. We were on the 11th floor so I would have been happy using the stairs. I went into the stairwell and then couldn’t get out as all the doors are locked. Common sense is if the lifts are suboptimal open the stairwell for those that are able and happy to use.

8/10

Excellent

24 Jan 2026

Stephanie

Great location and good size room. Great pool for the kids

Leisure Family

10/10

Exceptional

24 Jan 2026

Linda

Checking in process were fast-and easy. staff were very helpful, friendly and accommodating.

Leisure Family_with_children

10/10

Exceptional

24 Jan 2026

Dmitriy

Great location. Nice clean rooms. Very good service with friendly staff. Will definitely stay with Swissotel again next time I'm in Sydney! 10/10 highly recommend 👌

Leisure Family

10/10

Exceptional

22 Jan 2026

Bronwyn

Fantastic breakfast, great bar, excellent reception and room services.

Leisure Family

8/10

Excellent

19 Jan 2026

Himanshu

The hotel is located in a very convenient location and not too far from the airport which makes this as an excellent choice.The room was clean and staff at the reception and concierge were very helpful during our stay. The room condition is good but has a very unique layout. Cleanliness could be improved for the room and maintenance on some areas of the room would be great. Swimming pool area is great too. The only downside is you have to use multiple elevators for your hotel room which sometimes could be a long wait during busy times. Overall, a great place to stay and easily accessible to major attractions CBD has, would recommend.

Leisure Family_with_children

8/10

Excellent

18 Jan 2026

David

Great staff. Good location. But they need to fix the lifts.

Leisure Family

10/10

Exceptional

18 Jan 2026

Monica

Great breakfast options, and delicious baked goods.

4/10

Poor

18 Jan 2026

Henrik Sleimann

A hotel that is really run down and now under renovation, where only 2 of 3 elevators was working leading to 10 minutes wait for elevators throughout the day. It was so bad, that hotel staff at peak hours guided guests to the staff elevators to minimize frustrations amongst the guests. When asking the reception for news on when the elevators would be operational again, it was repeatedly told the closed elevator would Be operation next day. We were there for 6 days and the 3rd elevator never worked and finally found a staff member, who admitted the renovation would take the better part of 2 years.
In general terms, this is a tourist hotel and definitely not a business hotel. We called 5 times for laundry pickup only to be told to deliver it to the reception ourselves.
The WiFi in the rooms worked sporadically at best and prevented the working from the room.
When checking out and requesting 4 hrs late check out, it was rejected unless we paid extra despite being told there was plenty of open availability for the specific day.
Difficult to see where the 4 star rating comes from.

Business

10/10

Exceptional

16 Jan 2026

Alma

Close to the shopping area, church and accessible to all transportation.

Partner

10/10

Exceptional

12 Jan 2026

Diana

Fabulous service, the staff were so friendly and helpful. Great breakfasts too, really beautiful hotel and kept so clean. A very special place. Plus we had a wonderful afternoon at the spa, enjoying a relaxing massage.

Leisure Family

8/10

Excellent

12 Jan 2026

Aik

.

8/10

Excellent

11 Jan 2026

Virginia

Staff and amenities were fabulois

Leisure

10/10

Exceptional

11 Jan 2026

Jodii

Wonderful hotel with fantastic

10/10

Exceptional

06 Jan 2026

SUPREET

Every thing was perfect

8/10

Excellent

06 Jan 2026

Michele

The hotel was very good and in a great position the executive club however a bit of a let down owing the the large number of unruly children . We don’t blame the hotel for this but if parents bring their children into an executive club they should be calm and not screaming

Partner

10/10

Exceptional

06 Jan 2026

Christopher

So conveniently located right in the heart of the city. The rooms are clean, spacious and comfortable. The staff are friendly and helpful.

Leisure Partner

6/10

Pleasant

04 Jan 2026

Cathy

I booked for the people but when we got there they only had one bed for two people and when I queried this discrepancy they advised it happens a bit and they advertise as fitting three people because it’s a king size bed so could possibly fit three in the one bed. They couldn’t find a trundle or another room so we could change so one of us slept on the floor the three nights we were there. The other frustration was that each morning it took 15-20 minutes to get a lift that was free to be able to get downstairs and out of the building.
It was unfortunate experience as we were keen to stay somewhere near CBD that had gym and pool.

Leisure Family

6/10

Pleasant

03 Jan 2026

Mirlin

Great location. 2 sets of lift gets annoying to get to the room when they aren’t working

6/10

Pleasant

02 Jan 2026

Luisa Franziska

Only two lifts working so long waiting for a lift. and it was a lot of time already full. Coffee in the moring was not good. they had a selfservice coffe machine for 5 starhotel i wish to be served the coffee in the morning or at least a good machine.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Chris

Nice to stay here again. Kids loved the pool

Leisure Family

10/10

Exceptional

27 Dec 2025

katrina

Room wasn’t as clean as I’d like but everything else fantastic location food wonderful

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Fiona

The hotel is in a great location and rooms are a good size. Breakfast was average compared to other international hotels overseas. The hotel was full and one of the lifts wasn’t working so there were long waits to get in and out of your floor.

Leisure Family_with_children

10/10

Exceptional

24 Dec 2025

Thien

I was happy and will come back

6/10

Pleasant

23 Dec 2025

James richard

The lifts is a huge problem here. The first one up to the level 8 lobby is fine but the rooms one is shocking. We waited over 10 minutes regularly if not longer for one to come. There are no stairs so you havent got an option but to wait. They dont have enough lifts to serve the purpose of the hotel. If youre on one of the lower floors this is even worse. The room was ok, cleanliness was definitely an issue. I moved the bed to the side and there was a ton of dirt and rubbish tucked underneath. The bathroom was also mouldy in a number of spots. Im judging this at the class the hotel presents itself as. The reception is very slow with no more than 2 people there. Overall i just found this hotel to be lacking. Its definitely not 5 stars or probably even 4.

Leisure Family

10/10

Exceptional

22 Dec 2025

FENGYI

good

8/10

Excellent

20 Dec 2025

Bill

Generally enjoyable.

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Linda

Beautiful hotel to stay in.

Friends_and_family Friends

8/10

Excellent

16 Dec 2025

Melanie

Clean comfy room, great location.

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Anna-Louise

Rooms and Pool are beautiful. Breakfast was lack luster in terms of variety and freshness

Friends_and_family Family

8/10

Excellent

28 Nov 2025

Sonia

The Swissotel is located in the heart of the CBD and a great place to stay.The rooms are clean an tidy, with plenty of room.
My only suggestion would be that the covers on the bed need to be larger and warmer,we found that with two in the bed one of us was always lacking in covers at certain points in the night and we weren’t warm enough.

Leisure Family

10/10

Exceptional

23 Nov 2025

Carol

Beautiful room with an awesome view. High end bathroom with full bath and separate shower. Awesome bed and pillows…so plush. Spacious room on the Executive Floor.

Business Self

4/10

Poor

23 Nov 2025

Brendan

Room was dirty and not cleaned well, dirty teaspoons in drawer, old chip or food behind coffee machine, dust in drawers, I complained to front desk and simply said will get house keeping to look at it. Later that day new teaspoons, still mouldy sticky stuff in drawers and the old bit of food still behind coffee machine.

Business