PARKROYAL Darling Harbour Sydney

Australia , Sydney - NSW
SYDNEY, Day Street, 150
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100 reviews shown

10/10

Exceptional

27 Apr 2026

Juliet

We had a lovely, quiet stay at this hotel. The staff were friendly and helpful. Our room was very quiet despite being next to the lifts. I was delighted we had a bathtub and a shower in a spacious bathroom. The location is great too, next to two pedestrian bridges to cross over to Darling Harbour. I just wish the hotel had a pool and indoor access to its restaurant.

Family_with_children

10/10

Exceptional

27 Apr 2026

Cary

Great location and great bed!

Partner

10/10

Exceptional

26 Apr 2026

Ned

Location was great, staff were excellent and friendly. Buffet breakfast had a great range and was delicious!

Family_with_children

10/10

Exceptional

25 Apr 2026

Maggie

The hotel was conveniently located and walkable distance to everything around Sydney CBD. The staff were very nice and greeted you and were very helpful. I was able to check in well before my check in time which was a bonus!
The only thing I had slight issue with is the water from the showers runs out and made the floor a bit wet because the shower door doesn’t seem to block the water. But all in all, it was a lovely stay and I will definitely book again next time I come visit Sydney.

Friends

10/10

Exceptional

24 Apr 2026

Seo Lung

Great location, friendly staffs, valet parking available. Breakfast is fine.

Family_with_children

10/10

Exceptional

20 Apr 2026

Abby

We loved our stay at the Park Royal.

Easy parking option and Reception staff are extremely helpful and friendly.
Talking to us at check in they realised it was our daughters birthday and they organised a cake to the room that afternoon which she loved!

Clean rooms and great room service.
Highly recommend. Will definitely stay again!
Thank you.

Family_with_children

10/10

Exceptional

20 Apr 2026

Angelica Johanna Guerrero

We had a great time. The staff were friendly and helpful, which made a real difference. The food was very good. Would happily stay again!

Partner

10/10

Exceptional

20 Apr 2026

ADIL

Excellent service by staff.
The only criticism I would say that you should have toilet refresher as fan vents are not strong.

Partner

10/10

Exceptional

19 Apr 2026

Wayne Richard

Breakfast was great, plenty of variety and freshly cooked, room was spotless, staff were very helpful and courteous

Partner

10/10

Exceptional

19 Apr 2026

Alain

nice staff

Family_with_children

10/10

Exceptional

18 Apr 2026

CHANTAL

A lovely hotel. Friendly staff, good breakfast. Centrally located. Nice quiet, well appointed rooms.

Family

10/10

Exceptional

17 Apr 2026

hon-yim

Yes

Partner

8/10

Excellent

15 Apr 2026

Nusrat

Perfect location to see Sydney cbd. Staff are amazing. Breakfast options were surprisingly very good. Will
definitely stay again. Property old but lots of facility valet parking just underground of the hotel, staff are extremely polite and friendly always happy to help. Rooms are spacious Cant complain Stayed with 2 kids and hubby had no issues with space in the room

Family_with_children

6/10

Pleasant

15 Apr 2026

Peter

Spotless room, staff were very helpful. Location of the hotel was very conveniently situated, close to Darling Harbour and parking.
Only let downs was the room air conditioner wasn't working properly and was hot while trying to sleep.

Family_with_children

8/10

Excellent

14 Apr 2026

Daniel

Good location for the price. Front desk people were very helpful as was the concierge.

Family

10/10

Exceptional

12 Apr 2026

Shafakkat

Breakfast was excellent.

Partner

2/10

Poor

09 Apr 2026

Judy

Clean
Staff unhelpful
Phone didn’t work no way to contact reception
Electric jug did not work.

Friends

10/10

Exceptional

09 Apr 2026

Ben

The whole stay was great.

Partner

8/10

Excellent

08 Apr 2026

viida

Staff were all very friendly, overall room is clean

Partner

8/10

Excellent

07 Apr 2026

Michelle

Clean room, well priced for a quick stay

Self

10/10

Exceptional

06 Apr 2026

Debra

Loved the water dispenser. Breakfast was wonderful!

Partner

10/10

Exceptional

06 Apr 2026

Laurel

Clean & tidy accommodation. Beautiful breakfast included.

Friends

8/10

Excellent

06 Apr 2026

Jnanjit

Its a good hotel. Proximity to everything

Family_with_children

10/10

Exceptional

06 Apr 2026

CRAIG

Great location, helpful staff, clean and good amenities.

Partner

8/10

Excellent

05 Apr 2026

Antonio

Good location close to public transportation. Friendly staff

Partner

10/10

Exceptional

04 Apr 2026

Kurt

There isn’t a negative aspect about anything to do with our stay at the park royal hotel darling Harbour and we shall be returning there in the near future, the location is great as an added bonus, Great job guys , keep it up and we will see you all again in the future
Thankyou

Partner

8/10

Excellent

03 Apr 2026

Vishal

Very nice location and amazing staff. Rooms were really clean and property is well maintained. We found breakfast options quite limited.

Family_with_children

10/10

Exceptional

03 Apr 2026

Beverly

Location was perfect.

8/10

Excellent

31 Mar 2026

Patrick

Breakfast was excellent. Great coffee and tasty food

Family_with_children

10/10

Exceptional

31 Mar 2026

Thomas

Great property with easy walking location to food and shopping. Breakfast was excellent and staff were very helpful.

8/10

Excellent

30 Mar 2026

Antoinette

Very comfortable room and great location

Partner

10/10

Exceptional

28 Mar 2026

Richard

Great accommodation, excellent staff and easy to get around Sydney from

10/10

Exceptional

25 Mar 2026

Sherryann

Room was clean, staff treated my children like people rather than getting annoyed with them and a rather quiet stay! Mahalo!

Family_with_children

8/10

Excellent

24 Mar 2026

Glen

Great location - sized rooms but dated
Good for onite business trips

Self

6/10

Pleasant

22 Mar 2026

Aashley

Overall the hotel is wonderful! Located at a prime spot without the premium price. Plenty of cheap and delicious eats nearby as well as some more prestigious and pricey options. The room sizes were excellent and spacious. The check in staff and cleaning staff were wonderful and helpful. The valet/bellboys/bag bags were the worst I have ever met in any hotel! They did not help to unload or load bags, were incredibly argumentative and rude. I am not sure where there sense of entitlement came from and some were more interested in taking a smoke break than helping. The hotel overall is great but be conscious of the valet team if you don’t have a premium car.

Family

10/10

Exceptional

21 Mar 2026

Amy

Great for families with the option of having one room and two queen beds! Fantastic

2/10

Poor

21 Mar 2026

Hidekuni

The front desk staff’s attitude was so poor that it was unworthy of PARKROYAL. Check-in was slow, and they couldn’t provide a clear, courteous explanation about early check-in. Even after I left my luggage with them, it was handled carelessly and left unattended. It was extremely unpleasant, and I will not stay there again.

10/10

Exceptional

20 Mar 2026

emma

very close to the wharf, and other activities
.

Partner

10/10

Exceptional

17 Mar 2026

Hitomi

Clean

4/10

Poor

16 Mar 2026

Owen

Overall a very poor experience. A very dated hotel that is desperate for a makeover. Our room at $500/ night had plenty of space but was very dated, grubby, poor (cheap) amenities. The furniture was old as hell and made the room plum uncomfortable. I honestly think hotel owners/ managers in Australia need to serve a year in Asia to see how it’s done because the standard here is appalling.

Partner

2/10

Poor

15 Mar 2026

Tony

We payed $590 for one night twin bed room for a view of a brick wall out our window. It’s Darling harbour park royal not a backpackers. Very poor!!!!!!!!!

10/10

Exceptional

14 Mar 2026

Darren

Good location

8/10

Excellent

14 Mar 2026

Crystal

Great location. Walkable to everything or scooter. Popular restaurant. No pool but littte gym.
Our room did not have a view of anything but the freeway. It was relatively quiet… we put on white noise to help us sleep.
Valet only. They’re pretty quick &, very friendly.
Overall an expensive hotel where you’re paying to be downtown

Partner

10/10

Exceptional

14 Mar 2026

Ian

2 night stay. Nice hotel right near Darling harbour.

Self

10/10

Exceptional

13 Mar 2026

John

Close to walking distance to Darling Harbour and the lower end of the CBD. Very clean, staff friendly, courteous, and obliging, food well prepared and tasty, rooms very clean and well appointed - highly recommend.

Partner

8/10

Excellent

13 Mar 2026

Vera

All great but the Club lounge needs improvement as food and drinks variety, thanks

8/10

Excellent

11 Mar 2026

Modestas

Not the best breakfast + AC didnt work properly. Gym ok.

Self

10/10

Exceptional

09 Mar 2026

dan

Quick check in

10/10

Exceptional

09 Mar 2026

Rob

Great location, fantastic hotel breakfast!

Partner

10/10

Exceptional

08 Mar 2026

Narelle

Excellent location

Family

10/10

Exceptional

06 Mar 2026

kate

Ideal location for us close to darling harbour, darling square and cbd. Staff super friendly, i even got a bottle of sparkling wine and cake sent to my room for my birthday. Breakfast was ok my son loved the pancakes. Bed super comfy, great block out curtains. Loved the himalyan bath salts for the bath. Enjoyed the room service options and suoer speedy!

Family_with_children

10/10

Exceptional

06 Mar 2026

Robert

Nice, clean hotel central to everything

10/10

Exceptional

05 Mar 2026

David

The location was good - near enough to Town Hall station and to the many Darling Harbour restaurants, ferries and other tourist amenities. The staff were all helpful and friendly. Check-in and check-out were a breeze. The room was well-equipped and comfortable. The view from the windows wasn't great, but that's the price you may pay for a hotel located in a big city. I woyuld definitely consider the Park Royal for any future stays in Sydney.

Partner

8/10

Excellent

04 Mar 2026

Alastair

Well located hotel. Showing its age. Popular with tour groups.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

David

Breakfast buffet excellent.

10/10

Exceptional

01 Mar 2026

Jan

All excellent

10/10

Exceptional

01 Mar 2026

Trent

Great Breakfast and club room access was nice.

Family

10/10

Exceptional

01 Mar 2026

Gail

The staff was very pleasant and helpful.

Family

10/10

Exceptional

01 Mar 2026

Darlene

Fabulous staff when we arrived, lovely clean room and comfortable beds

8/10

Excellent

28 Feb 2026

glenys

Excellent facilities in room, great location, prompt and efficient service.

Family

10/10

Exceptional

27 Feb 2026

Rich

Overall experience there was great. Room was very nice especially the spacious bathroom and luxurious shower.

Friends

6/10

Pleasant

22 Feb 2026

Stuart

Freindlyness

10/10

Exceptional

22 Feb 2026

Tim

The Park Royal was an excellent experience. The room was very nice and the staff very friendly and helpful

Partner

10/10

Exceptional

22 Feb 2026

Peter

Service was amazing, room was clean and modern. Location is perfect

Self

10/10

Exceptional

21 Feb 2026

Sudhir

Great room and service

10/10

Exceptional

21 Feb 2026

Nyree

Staff were incredible !! 💯 Every question answered professionally and super helpful. I arrived late for check-in they were incredibly helpful - even booked breakfast in advance. Directions to nearby venues the staff on valet amazing gave me the quickest way so helpful. Room service was awesome! We had a blast felt like I was on a vacation not just booked into a hotel for 2 days - Thanks guys appreciated a lot 🙏

6/10

Pleasant

17 Feb 2026

Chelsea

It was okay. It was our third stay and we have found each stay to be a little more underwhelming than the last.
Booked a deluxe twin and it felt anything but deluxe, not facing Darling Harbour but into office buildings at the back of the hotel. Bedside table and desk with patches of something sticky on them.
Bed was comfortable and it was quiet.

6/10

Pleasant

15 Feb 2026

Brett

Expensive and over rated roof was tidy, wardrobe way too small and pretty pointless, no mini bar, looked straight into an apartment so kept curtains closed.

Met by concierge who took bags into hotel but had to take own bags up to room so not sure why they bothered

Stayed in much nicer places in same area for less

Partner

6/10

Pleasant

15 Feb 2026

Kate

Not one to complain typically but this one feels warranted. Paid over $700 for a room last night for the family. First issue was when I found used chewing gum on the bedside table on the little cardboard sign they put there, disgusting.
So this place has a bedroom with ensuite and a seperate living room right... Do you know how many light switches were in this suite? 9. And how many of them can you turn on without a light coming on in the bedroom. None. No matter what light switch you hit, you are forced to have light shine in the bedroom. Even the 3 bathroom switches are scattered around the bedroom meaning you have to open the door with the light already on. The living room switches also included a downlight in the bedroom . This was so bizarre.
Only 3 towels provided for 4 guests.
Carpets were littered with stains. I get it happens but there were many and on topof the rest it feels worth mentioning. The parking was convenient and the breakfast decent. The fresh omlette was the highlight.
When I reported these issues during checkout the bloke just blank faced me and mumbled a sorry. He didn't even write anything down or make any effort to meaningfully appologise. I didn't ask for anything, but it certainly fell on deaf ears.

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Alan

Good hotel, however if your partner is in the bathroom there is no mirror to do makeup and hair. You can sit on the floor at the long mirror to do your make up, but no plug to do hair, so sit at the table where there is a plug but no mirror, or wait an eternity until the bathroom is free. Obviously designed by a man

Partner

10/10

Exceptional

14 Feb 2026

Carolyn

Friendly staff
Clean room

Partner

10/10

Exceptional

12 Feb 2026

Michael

Excellent hotel with a good location near Darling Harbor. The club level suite with the club amenities was especially nice perk during the NYE holiday.

Leisure

4/10

Poor

12 Feb 2026

Nelson

No one was there to help with my bags from the car to the lobby when I arrived at 10AM
They charged $150 for an early check in
The rooms are neglected: when using the shower, it makes a noise like if you are riding an old diesel truck and every thing else looks/feels old and unclean
The hallways reek (strongly) of burned toast and coffee and so does the inside of the room
The A/C thermostat does not allow for changing the temperature
The most convenient entrance when returning to the hotel is a narrow alley that does not feel safe

Leisure Self

10/10

Exceptional

11 Feb 2026

Julie

Room was great and spotless, the staff were amazing and helpful. We reqched earlier them expected and the front desk staff helped us with an early check in. Great team and amenities.

10/10

Exceptional

10 Feb 2026

Less

We stayed 4 nights in Feb26 and everything was done well. The check in and check out process was easy; the room was well equipped and clean, the staff were helpful and the location was good. The views from the windows were not great- that was the only negative for me.

10/10

Exceptional

09 Feb 2026

Xiaohai

Excellent location, walk to Darling Harbor, tons of good restaurants nearby. Hotel service and facilities are really good, there is an nepresso machine in room. Onsite restaurant is also worth trying.

Partner

8/10

Excellent

08 Feb 2026

Edgar

Room was clean and tidied when we return. We Loved the water station and breakfast.

2/10

Poor

08 Feb 2026

Rahul Varun

I travel extensively for work, all around the world. Comparing this hotel to other 4-star properties, this falls far below the mark. The bathroom was dirty and cleaning was not thorough. A renovation is badly required to bring rooms and the property in general up to normal, global standards for this kind of hotel that is otherwise well situated in a larger city. Staff were minimally helpful, which I do not attribute to them personally, but rather to what appears to be poor training and management. Beds were not comfortable, nor were the room amenities any good. You are best to stay elsewhere until the Pan Pacific Group invests in a renovation.

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Tony

Room was spotless we upgraded to club lounge and didn’t regret it. It was awesome. Great variety of food available drinks and breakfast was great. Great location to Darling Harbour. Staff were very friendly and helpful!

Leisure Partner

10/10

Exceptional

07 Feb 2026

Andrew

Couldn't fault the stay. The location is absolutely perfect, the room and the staff were excellent, and the breakfast was one of the best hotel breakfasts I've had anywhere.

Business Partner

10/10

Exceptional

06 Feb 2026

Angela

Fabulous room with 2 huge beds. Really quiet and comfortable.

8/10

Excellent

05 Feb 2026

Timm

Shower was great.

6/10

Pleasant

04 Feb 2026

Sherry

Not being able to check in until 2 pm without any concession. Next time I will stay at a larger hotel that can accommodate early check-in.

Leisure Family_with_children

10/10

Exceptional

02 Feb 2026

Karl

Room was clean and tidy, excellent size with large bathroom. Felt high end with the treatment and small details.

Leisure Partner

6/10

Pleasant

02 Feb 2026

Warren

Yes, but the Tv never wo

10/10

Exceptional

01 Feb 2026

anthony

great place

10/10

Exceptional

01 Feb 2026

Sharon

Amazing hotel, staff were exceptional

Leisure Partner

10/10

Exceptional

31 Jan 2026

Michele

clean and great location

10/10

Exceptional

30 Jan 2026

Riana

The rooms and common areas were immaculate and the staff were all helpful and friendly. 100% will stay here again.

Leisure Family_with_children

10/10

Exceptional

29 Jan 2026

Maria

Had a wonderful stay. Staff went above and beyond. Thank you.

Leisure Friends

8/10

Excellent

29 Jan 2026

Jonathan

As advertised. Beds were comfy and staff was friendly.

Self

10/10

Exceptional

28 Jan 2026

David

Great room and breakfast
Location very good

10/10

Exceptional

27 Jan 2026

Jean

Staff were lovely. Room was clean and spacious. We were very happy with our stay

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

Elizabeth

Room is clean stuff very courteous. Breakfast well worth it.

8/10

Excellent

25 Jan 2026

TAKUYA

Everything was good except for the delay of check in

Leisure Family_with_children

10/10

Exceptional

23 Jan 2026

Karla

Staff was very nice, room was clean and the location was perfect for our group

10/10

Exceptional

22 Jan 2026

Kelly

Clean room with comfy beds. Great location and very central to everything

Leisure Family

8/10

Excellent

22 Jan 2026

Jennifer

Rooms are very outdated. But overall they were clean and location was good

Leisure Family_with_children

10/10

Exceptional

21 Jan 2026

Donna

Friendly helpful staff…spacious clean room…

Leisure Family

10/10

Exceptional

20 Jan 2026

Rylee

Our first time and it was delightful, from valet staff to housekeeping everyone was warm, friendly and professional. The room was comfortable, clean and spacious. Breakfast was delightful they even had umbrellas on rainy days to pick up and drop off. Sweets cart of Australian goods on some afternoons.
Close to food, bars and shopping. We felt very safe with our children walking in the evening neighbourhood.
Will stay again, thank you.

Leisure Family_with_children