Name: Executive Suites Hotel Metro Vancouver Burnaby
Address: 4201 Lougheed Hwy, 4201 5, Burnaby, V5C 3Y6, CA

2/10

Poor

17 Jul 2026

Tomislav

Dirty property. Find something else.

Business

8/10

Excellent

17 Jul 2026

tai

I enjoyed the room but the pool could’ve been cleaned better

10/10

Exceptional

15 Jul 2026

Mindee

Convenient, clean

Family

10/10

Exceptional

15 Jul 2026

Kieran

Very clean room. No complaints

Friends_and_family Friends

8/10

Excellent

14 Jul 2026

Kelsey

The room was comfortable, the bathroom was updated and clean. The staff were helpful but only one staff member on meant when something was needed (I had been given a broken crib) it took almost an hour for them to get aaay from the front desk to get to me to help.

My only other warning would be the restaurant does live music outside and it’s very loud until 10pm which was difficult for putting kids to bed.

2/10

Poor

13 Jul 2026

Jeffrey

I took a nap and the sun came out, which caused the tar roof next to my suite to heat up. The A/C pulled that air directly into my room and I woke up to what smelled like a melting tire. I asked for a new room and they gave me one next to the garden which smelled like manure.

Third try, I got a room that was fine but the building, in general, is extremely noisy. You'll hear your neighbour's slightest movements all night. Not worth it.

Self

10/10

Exceptional

13 Jul 2026

Alicia

Pool area is amazing! Place was really clean.... My only complaint was the trees in the parking lot. They extracted a sticky substance and it was all over our vehicle... will have to hand wash our truck as even the drive thru car wash couldn't get it all off.

Family_with_children

6/10

Pleasant

12 Jul 2026

Jerlin James

Our hotel floor smelled terrible. Staff could have been better. Wasn’t really helpful

10/10

Exceptional

12 Jul 2026

Taju Ali

Nice

8/10

Excellent

11 Jul 2026

Mario M

The room was clean, though on the older end. Liked the fact that there was a separate living room from the bedroom. Had to pay for parking.

Family_with_children

10/10

Exceptional

11 Jul 2026

Maria Theresa

Clean room

10/10

Exceptional

11 Jul 2026

Joel

I just really enjoy staying here, have been for a few years now.

Self

2/10

Poor

10 Jul 2026

JIYOUNG

We couldn't stay the accommodation since we missed the flight. The manager/ front desk staffs were not helpful at all, They didn't give any refund of the night as well as the next night neither.
The worst part was even my friend can't use the room instead since I am the one booked, not able to present there.
No compassion at all !!!

Family_with_children

6/10

Pleasant

09 Jul 2026

Jason

Older building. Room could have used a facelift.

Self

4/10

Poor

06 Jul 2026

Kristen

The first night we got there we went to the hot tub and we kept seeing either a really big mouse or a rat running across the pool area and along the eating area where the restaurant was. It freaked my girlfriend out that we only used the pool and hot tub twice while we were there because she was too scared to go into it. We have left the hotel messages to call us regarding it and then they have not done anything. We had to pay like $1500 for two nights so we are very disappointed.

Friends

10/10

Exceptional

01 Jul 2026

Meysam

We had a great stay. The room was clean, and the staff were friendly and very helpful. We really enjoyed our experience and would definitely stay here again if we visit the area in the future.

Partner

8/10

Excellent

30 Jun 2026

Frank

The staff were very attentive and helpful. My room was clean.

Self

8/10

Excellent

29 Jun 2026

Jonathan

Everything was nice as usual. I've stayed a few times.

Self

10/10

Exceptional

28 Jun 2026

Jeffrey

The best service, and the coziest rooms that were clean as a whistle

Self

8/10

Excellent

28 Jun 2026

David

.

Friends

10/10

Exceptional

28 Jun 2026

Ross

Room was spacious and very clean -staff were excellent in restaurant and front desk - location was excellebt for my beeds - thanka - I highly recommend

Self

8/10

Excellent

25 Jun 2026

Chan

Rooms can be upgraded

Friends

10/10

Exceptional

18 Jun 2026

Paul

Clean room amd friendly staff

Self

10/10

Exceptional

18 Jun 2026

Wajhee

Breakfast is expensive.

Family_with_children

10/10

Exceptional

13 Jun 2026

Rebecca

Great location, lots of on site parking, clean rooms, and helpful staff. The outdoor pool being on the patio along the restaurant windows is a bit odd.

Partner

8/10

Excellent

10 Jun 2026

Kenneth

The outdoor pool was heated and there were plenty of lounging chairs. We had many issues with our room card not opening our room door, we were three for 5 days and there were problems with all three rooms we had booked with the key cards. Needed to have them changes multiple times throughout each day.

Family_with_children

10/10

Exceptional

08 Jun 2026

Teegan

👍

Friends

4/10

Poor

07 Jun 2026

Chynna

Housekeeping does not know how to knock.

You'd think if there was no Do Not Disturb sign, the least the staff would do is knock and check for a minute if there is someone inside.

Not once, but TWICE! They arrived way too early when me and my partner were just waking up, which I asked the kind receptionist about. Then when we left for a few hours, our room wasn't completely serviced even with the Service Please sign. We went to the gym which was decent to kill time, and finally when we came back the \"Service Please\" sign was gone. But they didn't even restock our towels.

The second time is when they were going to bring it but again, they did NOT knock. And afterwards, I heard them laugh about it outside.

Everything else during our stay was great (kind receptionists, nice gym, clean room, good location), but this housekeeping team has some of the worst manners and management I've ever seen.

Partner

10/10

Exceptional

07 Jun 2026

Beena

Very nice hotel to stay

Family_with_children

10/10

Exceptional

02 Jun 2026

Steven

Nice place!

Partner

10/10

Exceptional

29 May 2026

Mac

Everything was a great stay it was very welcoming

Self

6/10

Pleasant

28 May 2026

Steven

I feel with how much the room was breakfast or parking should be free. Our bed dipped one side. I did enjoy the netted tub and the closeness to shoping areas and skyvtrain

Family

8/10

Excellent

28 May 2026

Vishenthri

I really liked the space in the room . The kitchenette had a microwave , fridge and a kettle. There is also a free laundry. The hotel is close to many shops that are walkable and close to the Skytrain .

Family_with_children

8/10

Excellent

28 May 2026

Don

Nice place to stay. Bed comfortable, room was a little careworn. Friendly welcoming staff.

Self

8/10

Excellent

27 May 2026

Brandon

The staff is very helpful

Self

10/10

Exceptional

27 May 2026

Jarrett

The hotel staff was great.

8/10

Excellent

26 May 2026

Shakeel

We showed up early and were told that our room was not ready, however for $30 extra they would allow us to have an early check-in in a room just like the one we had booked! How does that make any sense.

Family

10/10

Exceptional

25 May 2026

Justin

Our room was better than we expected. Clean and the bed was very comfortable. Bathroom very fresh and updated.

10/10

Exceptional

24 May 2026

William

We stay here each year on our annual visit to Vancouver. The location is convenient. There are restaurants and a supermarket within walking distance. The onsite restaurant is good with friendly staff. The rooms are comfortable with a separate sleeping room. The bed is comfortable. The housekeeping staff does a great job keeping the room clean. We like being able to have breakfast in our room made possible by the small refrigerator, the microwave, and the supplied dishes. We recommend the Executive Suites and Conference Center.

10/10

Exceptional

23 May 2026

Wakkas

Amazing staff

Partner

8/10

Excellent

22 May 2026

Raymond

It is well located. Good for an overnight stay at a reasonable price. It was clean and would stay again for a one night stay. Many dated things about the entire place but I am sure a renovation would raise the price so we we satisfied with the compromise.

Family_with_children

8/10

Excellent

22 May 2026

David

It was quiet in the room and the bed was comfortable.
Minor things like a broken sink stopper and finding a paper clip on the floor were the only negatives we saw.
Staff was very courteous.

Partner

10/10

Exceptional

20 May 2026

rochelle

Very clean and smells really good

Family_with_children

10/10

Exceptional

20 May 2026

Jacob

Good

Partner

8/10

Excellent

19 May 2026

Leo

The bed we got was fabulous!

Partner

10/10

Exceptional

19 May 2026

Arlene

Clean and central location. Staff were helpful

10/10

Exceptional

18 May 2026

Muhammad

I love the pool and enjoyed my stay there, although I used for one day only

10/10

Exceptional

18 May 2026

Melissa

Always a great experience staying here.highly recommend

Partner

4/10

Poor

16 May 2026

Kelsey

Staff are friendly but unfortunately the owner of this hotel very clearly doesn’t care to update basic amenities that you find with hotels that are much more budget friendly. The tv is extremely outdated and doesn’t subscribe to a basic smart tv abilities. It’s small and glitched the entire time. Maintenance said that it’s as good as it’s going to get. The mini fridge (which was odd to find in a king suite when a queen suite has a standard size fridge) never got to anything cooler than room temperature so all of my leftovers spoiled overnight. Very very disappointing because again when you pay 300$ minimum a night, you expect at least the fridge to be cold. Whe brought to maintenance attention I was told it’s fine. The pillows feel like they’re filled with cotton balls and the bed was extremely uncomfortable. Some kinda hockey team was staying at the hotel as well and apparently the rules for the jaccuzi (closing at 10pm) did not apply to them. Neither did the quiet in the hallways. People smoking on their decks just below my room was basically the final straw for me. I have stayed at this hotel 3 times now and this will be my last time. The cost doesn’t line up with how comfortable it is and lacking of basic amenities. I would not recommend this hotel to other people traveling.

Self

10/10

Exceptional

12 May 2026

Lori E

Great location,easy walk to sky train.

Friends

8/10

Excellent

11 May 2026

Shohreh

Great staff and clean room

8/10

Excellent

11 May 2026

Travis

Good place to stay if you're on business and don't want to spend a ton of money very average if it's for a holiday front desk, staff are nice

4/10

Poor

11 May 2026

Krysta

Very disappointed with our stay at the Executive Suites Burnaby May.01.26 for 2nights. The experience was far from family-friendly and left us extremely upset.

The pool hours and rules were not clearly posted, yet the manager yelled at us in front of our family and other guests to get out of the pool instead of handling the situation professionally.

To make matters worse, one of the cleaning staff accidentally pinched my toddler’s finger in a door, causing injury and a lot of distress. What was most upsetting is that the situation still has not been properly addressed or followed up on by management.

We expected much better customer service, communication, and care for guest safety. Unfortunately, this was a very negative experience overall.

Family_with_children

10/10

Exceptional

11 May 2026

Andrew

The room was great and the bed was very comfortable! I'm also such a huge fan of having silverware in the room (rather than using wooden disposable cutlery). The fitness room is a little dated though and could certainly use an update.

10/10

Exceptional

10 May 2026

Chris

Great location great service

Partner

4/10

Poor

08 May 2026

Liz

Restaurant closed at 9pm and the place is pretty dated tor the price.

Family

10/10

Exceptional

08 May 2026

Gurbinder

Great stay!

10/10

Exceptional

06 May 2026

john

Had a great time! The room was clean, and well kept

Partner

6/10

Pleasant

06 May 2026

Davide

I was very disappointed with my experience. The front desk employee was unpleasant and came across as rude, which is not what I expect when staying at a hotel.

Additionally, I do not understand why, as a guest, I am required to pay for parking. I specifically chose this hotel based on the availability of parking, and at no point during the reservation process was it mentioned that parking or breakfast would incur additional charges.

This lack of transparency is frustrating and does not reflect well on the overall experience.

10/10

Exceptional

05 May 2026

Raj

We only have breakfast one day but it was fresh and great

Family

8/10

Excellent

04 May 2026

Rachel

The hotel is very dated but well maintained. Our room on the 3rd floor smelt very musty/moldy so that was off putting and unfortunate because the room was great otherwise.

Family_with_children

6/10

Pleasant

04 May 2026

Jane

Air conditioner very loud. No security lock on sliding doors to be able to keep it open instead of air conditioner. Couch area is very small and dark, no window. We used the couch bed and was difficult to rearrange the furniture to make it work.

Friends

10/10

Exceptional

03 May 2026

Joan

Staffs are helpful and check in was smooth.

Family_with_children

10/10

Exceptional

01 May 2026

Courtney

Spacious. Everything we need!

Friends_and_family Friends

6/10

Pleasant

01 May 2026

Anita

Unfortunately booked in the wrong place. Thought I was booking in the Executive Plaza. This place was clean but outdated for sure.

10/10

Exceptional

01 May 2026

Barry

Great

10/10

Exceptional

30 Apr 2026

Amanda

The room was clean and above expectations.

Friends

6/10

Pleasant

28 Apr 2026

Michael

I like the indoor whirlpool tub. It was the most luxurious and satisfying experience at the hotel. Alex at the front desk was extremely friendly and welcoming. I felt like being at home with a friend from somewhere. The balcony allowed me to get a city view in the mornings.
Dislike:
Carpeting is showing signs of aging in room, public area and in the gym
Wall paper in room in peeling off and getting old, yellowish look.
The gym room did not even have bulk bottled water dispenser available. I guess the executives would have to get used to drinking tap water directly from tap. Machines need to be wiped down from time to time.
How about cleaning the windows for a clearer view from the room?

Partner

6/10

Pleasant

27 Apr 2026

Paul

The room was large but had a few rips in the wallpaper and caulking on the walls so it felt tired, old. But the room was clean. The toilet was very low as well. It is a good location for many things to do in a walking radius, this is why we choose to stay.

Partner

10/10

Exceptional

27 Apr 2026

Shana

The staff were very helpful and friendly. The loby was nice and clean. The location is very good, lots of good restaurants and bars within walking distance.

8/10

Excellent

26 Apr 2026

Kunal

I've stayed at this hotel a few times now and it doesn't disappoint. It's in a very convenient location and the in room jacuzzi is a major bonus. Staff were friendly and the room was clean.

Self

2/10

Poor

25 Apr 2026

humberto

Room wasn’t properly clean. They also forgot to clean it the 2d night even we left the door sign that they could entered. Never sent towels, we didn’t have toilet paper. The person at the reception (Raghav was his name) said i have to pick the towels and toilet paper up downstairs. I went downstairs and no one was at the reception. We were 6 people waiting for someone to talk to. The manager of the restaurant came out to try yo find someone to help us. Terrible service from this guy at the reception from the beginning. We always liked this hotel but it has been going down the last 2 times we were there.

Family_with_children

6/10

Pleasant

23 Apr 2026

Paula

The breakfast was expensive so we had to go to the nearby Tim Horton's. Also, the vending machine (for the drinks) does not work. Nothing comes out. I think it's already empty. It should be checked every half a day or so

Partner

10/10

Exceptional

21 Apr 2026

Jeffrey

The rooms are large with separate areas to eat and watch tv. Very close to sky train so easy to get anywhere.

Partner

10/10

Exceptional

21 Apr 2026

kristina

Nothing bad to say

Family_with_children

10/10

Exceptional

19 Apr 2026

Brian

Perfect place to stay for PNE concerr

8/10

Excellent

18 Apr 2026

Renee

Its was a good property for my stay. It has everything you need. I have been there before and I will go again
:)

Friends_and_family Friends

10/10

Exceptional

17 Apr 2026

Tammie

Staff is excellent, especially Jonathan at the front desk. Food is fabulous, room service quick and correct. Clean rooms. Enjoy your stay

Family

10/10

Exceptional

17 Apr 2026

John

Friendly and efficient staff members at reception desk and in the restaurant. Hotel is conveniently located near a Sky Train station. Excellent restaurant in the hotel. Plenty of other restaurants near the hotel. The room was clean, quiet, spacious, comfortable, and well-equipped. Parking is available for a modest fee.

Self

8/10

Excellent

13 Apr 2026

Luke

This is a bit of a hidden gem. I used to live in this area years ago and it has changed a lot since then - more residential towers now. So this place doesn't stand out like it used to and seems to be hidden quite literally now. The rooms look a bit dated but they everything is maintained well, clean, and very comfortable. The price was fantastic for my booking and I got way more than I would have at other places. Breakfast was also very good.

Friends

8/10

Excellent

11 Apr 2026

Valerie

This was a one night visit while on a long road trip. We loved the one bedroom suite. With a family with a baby the separate rooms helped. The bathtub was so large. The baby loved it. The restaurant is not really family friendly. We ordered from a restaurant next to the hotel.

Family_with_children

10/10

Exceptional

07 Apr 2026

Brendan

It was nice, the fridge was a bit cold and froze our food

8/10

Excellent

03 Apr 2026

Saurav

Good

Self

10/10

Exceptional

30 Mar 2026

Kirsty

clean room with 2 queen beds. nice bathroom. Easy parking. good access to restaurants

Friends_and_family Friends

8/10

Excellent

28 Mar 2026

Sherry

Walking distance to great restaurants and shops. Outdoor pool was heated during this visit. Staff are always very pleasant.

Family_with_children

10/10

Exceptional

28 Mar 2026

Terrance

Clean and staff was very helpfull

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

JAMES

Staff were friendly

10/10

Exceptional

27 Mar 2026

Dawon

Clean room, kind staffs, great location!

Partner

6/10

Pleasant

25 Mar 2026

Andrew

The AC in the room would not produce any heat. The room was clean but showing age.

Business Self

10/10

Exceptional

23 Mar 2026

Sebastian

Very good value
Super clean rooms and great hot tub

10/10

Exceptional

22 Mar 2026

Robert

Comfortable services

2/10

Poor

15 Mar 2026

Elizabeth

Very unpleasant experience. The restaurant was closed for a “private event” when we had otherwise planned to eat there. Needed two beds, and the reservation said Queen with pull out couch was available (maybe hotels.com error over the property itself). Instead they gave us a king room and said no rollaway or extra sheets were available. What kind of hotel has no extra sheets?! There was a bag of trash outside of our door, room was otherwise clean. The staff was very unhelpful and just kept saying no no we’re fully booked - okay well you booked us here too, so we did expect the room as noted and basic services. We weren’t even offered any kind of luggage cart as we struggled with our multiple bags.

Friends_and_family Family

2/10

Poor

15 Mar 2026

Abdul

The room was clean but as soon as we started the heater there was marijuana smell coming from it we tried to change our room even pay extra but they were fully booked we also have a 3 month old baby looks like he got eye infection and some redness on his face we had no other choice but to stay so we went to shopping to get my baby some new sheets and blankets

Family_with_children

6/10

Pleasant

13 Mar 2026

Joanna

C

Partner

10/10

Exceptional

04 Mar 2026

Julia

Very nice and clean rooms, no scents. The property is nice and the staff is very kind and great at answering any questions you may have. The jetted tub is a great feature too!

Partner

10/10

Exceptional

03 Mar 2026

JENNIFER

Great place!

8/10

Excellent

28 Feb 2026

Jaime

I stayed at this hotel for two nights for leisure with my wife. The check-in and checkout process was smooth, and the staff were courteous and professional. The room and bathroom were clean and well-maintained, which made for a comfortable stay.
One small inconvenience was that complimentary bottled water was not provided. I tried calling room service to request some, but my calls were not answered. It wasn’t a major issue, but it was a bit disappointing.
Overall, it was a pleasant stay with clean accommodations and polite service.

8/10

Excellent

27 Feb 2026

Christina

Cleanroom, kind staff... pool was closed so that was disappointing. Nice big quiet room, wish rooms fit moret than 4 people though.

Partner

10/10

Exceptional

24 Feb 2026

Albert

Yes, everything was spotless

4/10