Auberge Vancouver Hotel

Canada , Vancouver-BC
VANCOUVER, 837 West Hastings Street
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100 reviews shown

4/10

Poor

11 Mar 2026

Kerry

The property location was great, right in the heart of the city. Very walkable to the water as well as the shopping and restaurants.

Family

10/10

Exceptional

07 Mar 2026

James Brian

Perfect downtown location, friendly staff and an amazing gym/health area

10/10

Exceptional

05 Mar 2026

Stephen

The Auberge was hard to find, at first, since there wasn't a big sign and it was located in the Terminal City Club. Aside from that, the hotel is in a great location (to convention center, Canada Place - cruise terminal, subway, food court, etc.). The food court about a block away closes around 8:00 pm, so once that option is out, food choices are limited to room service (which we did not try) and Breka Bakery (open 24/7).

Only had brief interactions with the desk staff, but they were always friendly and helpful (provided maps, coupons and suggestions).

Room was a suite (living room with large sofa, dinette with table, sink, microwave, fridge; bedroom with king size bed, full size bathroom). Great view of the skyscrapers and somewhat restricted view of the cruise ship termial.

Would definitely stay here again.

Partner

10/10

Exceptional

04 Mar 2026

Matthijs

Nice room and great location

10/10

Exceptional

02 Mar 2026

David G

Lovely room and view and may great restaurants and places to walk to nearby, very central location to anything one is looking to do in downtown Vancouver

Partner

6/10

Pleasant

27 Feb 2026

Jennifer

The room had obvious damages. I told the staff it was my husbands birthday they were friendly but nothing special was done. The housekeeping was annoyed both days that we were still in the room in the morning

10/10

Exceptional

19 Feb 2026

Dora

Staff was amazing, views were spectacular and room was spotless. Highly recommend and will be back!

Business

8/10

Excellent

16 Feb 2026

Taylor

The room was great and clean

Leisure Friends

10/10

Exceptional

15 Feb 2026

Brooklyn

Room was clean, staff was helpful

Leisure Partner

10/10

Exceptional

14 Feb 2026

Simon

Great spot, lovely room, ideal location

10/10

Exceptional

14 Feb 2026

bruce

Great view and excellent staff

Leisure Partner

6/10

Pleasant

10 Feb 2026

KAYLEE

Wasn’t very clean and beds were terrible

10/10

Exceptional

10 Feb 2026

Crystal

it was close to the Canada Place! which made our stay worth it

Leisure Partner

8/10

Excellent

10 Feb 2026

Donald

The room was spacious and a nice view ... a bit disappointed there was no lounge or restaurant in the hotel

Also I could not use the pool as it was closed for a private function

Business_and_leisure Family

10/10

Exceptional

09 Feb 2026

Dylan

The staff was great and informative. The room was spacious, and the hotel is in a great location.

Leisure Family

10/10

Exceptional

06 Feb 2026

Sarosh

Gym facilities were incredible.

8/10

Excellent

01 Feb 2026

Kristen

Great location

Leisure Partner

4/10

Poor

31 Jan 2026

Samantha

I feel confused about how this property had such high ratings. The pictures listed I feel are quite misleading. There was zero view from our room compared to the comparable pictures on the listing for our room type and we were onto 9th floor. There are only 12 floors. Our view was straight to the side of a brown stucco wall.

Also the beds definitely do not feel pillow top or luxury at all. The room is quite tight quarters as well.

The fridge also didn't work and the AC is set to minimum limit temperature it would allow you to set temp to. The bedroom was very hot during the night.

It was clean so giving 2 stars vs 1. It wasn't a terrible place but compared to ratings and listing info I don't feel it lives up to what it's advertising.

6/10

Pleasant

31 Jan 2026

Audie

This hotel is not an Auberge in any way. Finding it is a chore since it occupies only certain floors of the office building g that houses the Termanil City Club

Business

10/10

Exceptional

29 Jan 2026

Ryan

Spacious and luxury room

10/10

Exceptional

26 Jan 2026

Roman

Great location, price and quality.

6/10

Pleasant

26 Jan 2026

brendan

Room was nice, but hotel is bit old and dated. Was supposed to include access to gym, but gym attendant bit of an ass and wouldn’t let me. Very annoying.

Business

2/10

Poor

26 Jan 2026

Manar

By mistake I booked for 2 for a suit that fit 4 and usually the price is the same when I checked in I was honest and told them we are 2 adult 2 kids they said will add $150 my booking was $205 so how how come adding 2 kids $150. Was very disappointing and will never go back to this hotel

Leisure Family_with_children

4/10

Poor

25 Jan 2026

emmanuelle

There were no instructions for parking prior to our arrival which created difficulties and an expensive parking fee. The hotel facility was not luxurious as i was lead. Overall pretty and satisfied.

Partner

10/10

Exceptional

25 Jan 2026

Darren

Not really sure why this isn’t rated higher. We had a great time, room was super clean, the staff was very friendly, they provide water bottles and don’t charge you. Price was really good, loved our stay!!

Leisure Family

6/10

Pleasant

25 Jan 2026

keith

Hotel is quite dated. In bad need of a refresh

Business Self

10/10

Exceptional

22 Jan 2026

Mariska

Excellent location and amazing staff.

Leisure Self

8/10

Excellent

19 Jan 2026

Shannon

Everything was great for the most part, location is ideal. Room was clean and the fitness / pool facility is very nice. The bed was just not very comfortable and could use an update.

10/10

Exceptional

19 Jan 2026

Tanya

Room was beautiful and staff were amazing!

Leisure Self

10/10

Exceptional

18 Jan 2026

Joyce

Beautiful large suite, views of the city and spotless. Loved having access to the pool and fitness center at the terminal city club.

Leisure Partner

4/10

Poor

04 Jan 2026

Elizabeth

Not a great hotel doesn’t have any food on property

10/10

Exceptional

04 Jan 2026

Tak Wa

Good

6/10

Pleasant

03 Jan 2026

Carman

Small rooms for the price.

4/10

Poor

02 Jan 2026

Pierre

Pool was closed parking coat

10/10

Exceptional

30 Dec 2025

Jaswant

Everythings was stood out .❤️❤️

Partner

10/10

Exceptional

26 Dec 2025

Wes

Lovely room, beautiful view

10/10

Exceptional

21 Dec 2025

michael

Very central

4/10

Poor

21 Dec 2025

Jake

The room was fine, a bit dark (there was no light near the coffee bar eg. or at least if there was I couldn't get it to work, a lot of light switches didn't seem connected to anything). Coffee bar only had a tiny espresso option, no coffee. Awkward to get into/out of the tiny bathroom around the door.

Staff were friendly but seemed very confused when I requested laundry service and eventually told me they didn't have one, then it turned out that they did; not sure why no one just said that. I paid a *huge* upcharge (50%) for rushed laundry by the next morning and it still didn't arrive by that time; I had to follow up with staff manually rather than someone letting me know there would be a delay and there was no discount against the large rush fee.

Biggest issue was hard limits on room service - in normal circumstances it offered no early breakfast option since it only started at 11:30am, but during my stay they did not offer room service at all because the attached restaurant did not want to provide it that day.

All around just not a super comfortable experience, felt overcharged for no food or in-room coffee in a dark suite. I was expecting an upscale experience but it was pretty mediocre.

Self

10/10

Exceptional

09 Dec 2025

Patricia

Wonderful room wonderful stay

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Marcel

Awesome staff great rooms and service

Business Family

10/10

Exceptional

06 Dec 2025

Sarah

Very nice staff and beautiful room! They already had our crib set up for our baby. The gym was excellent too

4/10

Poor

05 Dec 2025

Lisa

The housekeeping was terrible. Two night stay. Took away our used towels but did not replace them. Had to phone to ask for towels and facecloths so we could shower in the morning. Left the sofa bed out instead of folding it back into a couch. Had to do it myself when I got back to my room so I could use the couch!! We used the one extra roll of toilet paper but they did not leave a new one the next day. Had to call to get more toilet paper brought up. I used the hairdryer but wasn’t sure how to wrap the cord as fancy as I had found it so I just left it on the counter. Housekeeping just left it on the counter exactly as I had left it. So they did not even wipe down the bathroom counter. We used the little tube of complimentary lotion but they did not replace it. The hotel signage on the street is ridiculously small and tucked along the inside wall so that it doesn’t even face the street. Barely visible from the street unless you know exactly where to look. Parking was confusing and zero signage. Front desk staff was not warm nor friendly. I’ll definitely not be going back.

Leisure Family

10/10

Exceptional

04 Dec 2025

Willie

We were welcome by Basheer. He is very warm & knowledgeable. He is very polite, helpful & consistent.
Our room had a power outrage but were quick to respond. They moved us to another room quickly. We returned to our room the next morning.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Adam

A classy, well located hotel, with nicely renovated rooms and great amenities.

Leisure Family

2/10

Poor

01 Dec 2025

Ariel

Poor treatment. Bare essentials. Anxiety and Sorrow.

Leisure Family

10/10

Exceptional

30 Nov 2025

Thomas

The Auberge hotel from the moment I opened the door to my room was a very pleasant surprise. The room was spacious clean and large with amazing views that were expansive I was very impressed I was on the 9th floor of the building and they have access complementary to the health club which includes a fitness center and a beautiful class enclosed pool on and hot tub on the 4th floor. I was very impressed. I will definitely be back and would recommend this place as a stay. Also the amenities in the bathroom were so wonderful smell and luxury quality

Leisure Self

10/10

Exceptional

30 Nov 2025

Neelesh

First time staying to attend an event at Terminal City Club and the staff, the room was amazing. Would definitely stay there again

Leisure Family

10/10

Exceptional

29 Nov 2025

Tracy

Area

Business Friends

10/10

Exceptional

28 Nov 2025

Virginie

What amazing stayed !
Travel first time to Vancouver with my 2 boys and I’m so glad I stayed at auberge !
Staff are very attentive and friendly, room are spacious and have all you need for a smooth stayed .
The amenities was the highlight of our stayed after long days of walking hot tub, pool sauna and steam room ate a must try !
Thank you everyone will be back soon !

Leisure Family

10/10

Exceptional

28 Nov 2025

Terry

Great location and service

Friends_and_family Friends

6/10

Pleasant

28 Nov 2025

Sara

Bathroom had black mold growing in and around the shower. Rooms were cold and felt very uncomfortable with the hard floors and faux leather couches. Had a hard time finding parking and the hotel itself as a first comer!

Leisure Family_with_children

8/10

Excellent

25 Nov 2025

Kimberly

Loved the room, great views, could see city and water.

Leisure Partner

8/10

Excellent

25 Nov 2025

Mark

A comfortable stay. The health centre and pool are undersold, it is an excellent facility and a real benefit. The staff helpful, but... the elevator pings ring all night so try to get a room away from those, and I stayed for business at the start of the holiday party season downstairs so I had a very broken night's sleep due to the elevators pinging and the party guests being loud until 4am. Not really the hotels faults but they obviously do a company party and stay package so beware.

Business

10/10

Exceptional

25 Nov 2025

Christoph Jewel

The location is conveinent everywhere.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Jared

View, friendliness, and clean

Leisure Family

10/10

Exceptional

20 Nov 2025

Lindsay

Excellent location and stunning view from king 1-bedroom. Builing is a tad tired, but rooms have been renovated and are clean and comfortable. Fabulous location and easy to access shopping, restaurants, and conference areas. Very easy to get to from Hullo ferry or seaplane. Close transportation routes to North Van and airport. Great place and location!

Leisure Partner

10/10

Exceptional

20 Nov 2025

Ronald

Very nice property and location.

Leisure Family

10/10

Exceptional

18 Nov 2025

Spencer

Clean close to port

10/10

Exceptional

17 Nov 2025

Rajeev

Centrally located, beautiful, clean & spacious suites, and very friendly & helpful staff esp Carl @reception. It is attached to a fantastic Gym, with swimming pool, steam room, sauna, squash courts, and has excellent dining facilities and Metro close by. Highly recommended!! 5 stars is an understatement!!

Business Friends

10/10

Exceptional

17 Nov 2025

Justin

Room was good just bed was hard tho to sleep on too stiff

Leisure Family

10/10

Exceptional

16 Nov 2025

cole

Was perfect

Leisure Partner

6/10

Pleasant

16 Nov 2025

Meredith

The location was excellent. The room was very run down. There were major scuffs all over the wallpaper, the couch cushions were very damaged and there were big stains on the cushion that topped the coffee table. When I mentioned it to the front desk staff, I was told that all of the rooms were that was and they were considering renovating. Also the mattress quality was terrible, it was a low brand mattress- when one of us moved, the other person would get bounced... The room had great space and a beautiful view. The staff was lovely, friendly and helpful. That piece was wonderful. Again. location great! I wouldn't be honest, however, if I didn't mention the beat up condistion of the room.

Leisure

10/10

Exceptional

16 Nov 2025

Penny

Comfy beds, not too hard, not too soft. Hotel room was spacious, clean and quiet. I would definitely stay here again!

10/10

Exceptional

10 Nov 2025

Jonathan

Nice hotel, amazing gym and pool, very well located.

Business Self

10/10

Exceptional

09 Nov 2025

Danielle

Great location, great view, quiet, super comfy beds and pillows! Will definitely stay here again!!

Leisure Friends

10/10

Exceptional

09 Nov 2025

Bev I

Clean room staff were wonderful. House keeping was fantastic

Leisure Family

8/10

Excellent

08 Nov 2025

Zobi

The staff was kind. The location was great. The bed was cozy as was the bedding.
Room needed to be cleaned better as the bathroom walls needed a wipe down and the nightstands were dusty.

Business_and_leisure Partner

8/10

Excellent

08 Nov 2025

Zobi

Staff was kind. Location was excellent. Rooms were okay.

Business_and_leisure Partner

10/10

Exceptional

07 Nov 2025

Anthony

Beautiful view of the Harbour front and an awesome indoor salt water pool

10/10

Exceptional

05 Nov 2025

Gabrielle

The hotel was gorgeous and the location was perfect for a rainy weekend in Vancouver. Conveniently located near all the skytrain lines. Would stay here again in a heartbeat. I will say it does get very noisy because there are events downstairs, offices, and in downtown. So I did hear ambulances and police sirens going off all night, even on the 11th floor. So do keep that in mind if you would like a quiet stay.

Leisure Friends

10/10

Exceptional

02 Nov 2025

Christina

Perfect stay.

Leisure Partner

10/10

Exceptional

30 Oct 2025

Pauline

The room was awesome with a great view. Close to everything. The hotel actually walked us to the cruise terminal what a lovely touch.

Leisure Partner

8/10

Excellent

29 Oct 2025

James

Booked because it was close to the cruise terminal. Room was clean and smelled nice. The location was great, within walking distance of coffee shops and restaurants. The morning after, front desk staff were helpful in holding luggage prior to me boarding the ship.

Leisure Self

10/10

Exceptional

29 Oct 2025

Aspicia

Loved the Auberge! Everything was great! Wonderful location from the skytrain we took from the airport to Princess Cruise terminal right around the corner. The cafe across the street also served the BEST breakfast! Most amazing waffles and excellent staff! Highly recommend hotel!

Friends_and_family Friends

6/10

Pleasant

27 Oct 2025

Nicholas

Overall, it's an older property and, while it's been renovated not too long ago, it's showing its age. Great location. The bed was comfortable but I'm sad there wasn't a desk to work at in the room. The room was very cold and the thermostat didn't work. The wait staff were great but the front desk staff weren't very friendly on check in or check out. One wierd thing that happened is that when I asked them to call a taxi, instead of push the yellow cab button (they have 2), the front desk attendant called someone at orange cab directly. When I questioned her about it, she said yellow cab would take a long time to show up. I insisted (after a bad experience with orange cab the night before) and yellow cab showed up in under a minute. Could have been a one off but it didn't leave me feeling good. I was excited to stay at this hotel as it had been on my list for a long time but it's just \"meh\" relative to other downtown hotels I've stayed at. 3/5

Business Self

10/10

Exceptional

26 Oct 2025

Kim

Excellent location

10/10

Exceptional

26 Oct 2025

Jason

Would stay again anytime

Lovely compact room. Great rainhead shower, comfy bed and Nespresso coffee. A TV I could use without having to take a course. I asked for non-view and it was beautifully quiet with a few peeks of neighbouring buildings. The rooms are only on floors 8-12 so it feels like a boutique property. The front desk shares a lobby with the Terminal City Club and office floors, giving it a professional feel. Wish I could have stayed longer than 2 nights. Great value for money as central as it gets.

Self

10/10

Exceptional

24 Oct 2025

Jill

Professional yet personable staff during all shifts. The hotel is gorgeous, comfortable, and it's going to be hard to leave. We had a wonderful stay without a single complaint

Leisure Partner

10/10

Exceptional

22 Oct 2025

Debra

We loved this property! We will stay again. Very helpful and friendly staff .Comfortable room with a peek a boo view of the ocean and a beautiful city. Best location for the area. Very walkable and the coffee in the room was excellent. Although the location to restaurants and coffee shops 10/10!

10/10

Exceptional

20 Oct 2025

Jean

Nice rooms. No silverware, plates, bowls etc.

Leisure Family

10/10

Exceptional

20 Oct 2025

Louis

Highly Recommend

I highly recommend this hotel for its location, cleanliness, and staff. Everything for us was a positive. The hotel handled our parking arrangements and we had no issues going in/out of the parking deck, which is accessible through the hotel lobby. We did not utilize any food or exercise facilities so can't speak to that.

Partner

10/10

Exceptional

17 Oct 2025

Wendy

Very nice accommodation that had two rooms - a living room and a bedroom. Great city views. Modern and updated furniture & bathroom.

Leisure Self

8/10

Excellent

16 Oct 2025

Jamie

Great location

Partner

10/10

Exceptional

15 Oct 2025

Olena

Beautiful rooms, very comfortable

10/10

Exceptional

14 Oct 2025

Alejandro Romero

Excellent location

10/10

Exceptional

14 Oct 2025

Leonardo

Clean room

10/10

Exceptional

13 Oct 2025

maura

Although this was an amazing and beautiful property with exceptional service, there were a few simple things that had a mild impact on our stay. For example, having no pop machine on site and also the lighting in the bathroom is not very suitable for applying makeup. Also the beds are quite firm. Don’t get me wrong, I would stay here again but just wanted to mention a few things.

Leisure Friends

10/10

Exceptional

12 Oct 2025

Murray

View. Room size, staff was top notch.

Leisure Family

10/10

Exceptional

11 Oct 2025

Sarah

Love this hotel! Can’t wait to return!

The staff was extremely helpful and kind. The room was beautiful and very clean and well stocked. Loved the fitness area and pool. Also, I really appreciate the recycling bin in the room having the sections for different types! Very helpful and I love knowing my recycling is actually being dealt with properly instead of all going in the same bin and potentially ending up trash.

Partner

10/10

Exceptional

10 Oct 2025

Steve

Room had excellent views and was quite roomy. Excellent location.

Partner

10/10

Exceptional

04 Oct 2025

AnnMarie

Beautiful property in an excellent location. Exceeded our expectations.

Leisure Partner

2/10

Poor

03 Oct 2025

Yuvraj

Not kids friendly

Rude staff, poor service, no hospitality

Friends_and_family Family

10/10

Exceptional

03 Oct 2025

Alix

This hotel is fantastic. Our expectations were slightly low from looking at the pictures as we thought it might be a little dated, but the views and room size and the friendliness of the staff made up for slightly older facilities. We had a corner suite with a view of the harbour and it was stunning. I wouldn’t hesitate to stay here again as long as I had a harbour view.

Leisure Partner

6/10

Pleasant

22 Sep 2025

James

Thought the boutique hotel would have offered a cool vibe. It is wedged into the side of a commercial building. Our room looked into a brick wall 4 feet from our window, making the room dark. The bathroom sink/counter was very small. There was no restaurant on the premises and only a Nepresso machine for coffe.

6/10

Pleasant

17 Sep 2025

Linda

Good position near cruise terminal , no breakfast available or food at accommodation, lighting in room was bad not light enough , got early check in which was a bonus

Partner

10/10

Exceptional

13 Sep 2025

Julianne

Excellent stay at Hotel Auberge.

We highly recommend Hotel Auberge. Everyone was so helpful, we were upgraded to a beautiful suite with a view of the harbour. The room was lovely, clean and the bed was extremely comfortable. Location was great for Canada Place and Gastown.

Partner

10/10

Exceptional

12 Sep 2025

Mark

Our room was very nice. Plenty of room. Nice large living area with beautiful views of the port & ocean. The hotel was very clean and it’s so close to the port, we were able to walk all our luggage there within a few minutes. The hotel is surrounded by shops and restaurants. Everything you need is within walking distance. I would recommend this hotel for any occasion and especially if you plan on boarding a cruise ship at the port.

Leisure Friends

10/10

Exceptional

12 Sep 2025

Checkin staff was helpful, friendly and very accommodating.

10/10

Exceptional

11 Sep 2025

Denise

Great location in nice area

Leisure Family

10/10