Name: Century Plaza Hotel & Spa Vancouver
Address: 1015 Burrard Street, Vancouver, V6Z 1Y5, CA

Century Plaza Hotel & Spa Vancouver

Vancouver-BC · Canada

100 reviews shown

8/10

Excellent

07 Aug 2026

Edwin Samuel

Average hotel, just basic. Recommended for a stay if you just want a place to sleep and be near attractions, shopping and food. Appears to have been remodeled, big rooms. Not the best looking but just enough for stay.

Family_with_children

10/10

Exceptional

05 Aug 2026

Crystal Nicole

When we arrived the staff was very helpful with pointing us in the right direction with getting some food since we arrived very late. The staff was very pleasant and our room was very clean. When we checked out, the staff allowed us to stow our bags for free until we left for our flight. Thanks for an awesome stay!!!

8/10

Excellent

05 Aug 2026

Donna and Dennis

Didn’t eat in dining room but coffee ship was handy.

10/10

Exceptional

04 Aug 2026

Micheal

Great location for downtown Vancouver. I will definitely stay here again.

2/10

Poor

04 Aug 2026

Ruth

The building appears to have been converted from an old apartment building. It seems that they only repainted the walls and replaced the curtains, sofa, and bed. The kitchen was still in its original apartment condition, although the bathroom looked like it had been renovated. Overall, it felt like I was staying in someone else's small, outdated apartment rather than a hotel.

Also, be aware that the pool is essentially unusable because it is not properly maintained. The water was extremely cold, the ceiling was covered in rust, and there wasn't even a single bench or lounge chair where I could sit and watch my daughter swim. The entire pool area was in very poor condition, and I actually felt uncomfortable spending time there because it looked neglected and unclean.

8/10

Excellent

04 Aug 2026

Erik

The staff were all excellent - helpful and friendly and genuine. The central downtown location is busy and proved somewhat noisy, although we stayed the night of a special event so maybe this was not typical, but also very convenient. The hotel is very good overall, just slightly tired. And the breakfast buffet was very impressive! We would stay again.

10/10

Exceptional

04 Aug 2026

Caroline

Room on the top floor, wonderful views of the city. Great location for exploring the city, not far from downtown and Ferry’s to Granville Island and a short walk to English bay. The hotel is located near a hospital so there was some traffic and siren noise and the windows not great at reducing city noise. Room amenities were great. Would definitely return.

8/10

Excellent

03 Aug 2026

Astrit

Hotel was in good Location,breakfast was very good ,bathroom was outdated and also a lot of noice coming from the street during the night

8/10

Excellent

03 Aug 2026

Logan

Staff was very friendly.

10/10

Exceptional

01 Aug 2026

Susanna

Clean and very comfortable stay!

8/10

Excellent

01 Aug 2026

mukund

Overall, our experience at the hotel was pretty good. The location of the hotel is very close to the downtown area and other attractions.

8/10

Excellent

01 Aug 2026

Alana

Overall the stay was really good. Hotel room is spacious and kitchen area a godsend. Location was perfect. Within walking distance of everything downtown. We had some problems with the toilet in our room. Every time someone would flush in a different room it would emit this smelly scent. Had to keep the bathroom door closed at all times to keep it trapped inside. We also had problems with our ac leaking. Called for help and the fix they did didn’t last.

8/10

Excellent

01 Aug 2026

Alejandro

Hotel with rooms that are a bit dated but very spacious.

10/10

Exceptional

31 Jul 2026

Gary

We stayed in a 1 bedroom balcony suite with kitchen. We were in Vancouver for 4 nights so it was nice to have a kitchen. The hotel is centrally located on the edge of downtown and a short distance to the waterfront or Granville island. Buses are just outside and the skytain is a short walk.

8/10

Excellent

31 Jul 2026

Kathleen

Location is excellent. Rooms in need of updating.

10/10

Exceptional

31 Jul 2026

Amy

Great stay

10/10

Exceptional

31 Jul 2026

Andrew

The staff was excellent and gave reviews of places to eat and the hop on and off bus to see touristy things. They were helpful in getting us transportation to the cruise port as well.

8/10

Excellent

31 Jul 2026

Ameeta

Being a swimmer I was looking forward to a great swim in the pool that looked amazing in the photos. It was most disappointing; the way there was through so many doors, and dirty corridors and doors. The pool area was most uninviting. Lighting was dull. It just did not look up to standard for the rest of the hotel. Everything else was great, especially the staff, were cheerful and helpful. Thank you, Ameeta Nanji

10/10

Exceptional

30 Jul 2026

Haitham

Very good location

6/10

Pleasant

29 Jul 2026

Marichelle

The A/C is not working properly

10/10

Exceptional

29 Jul 2026

Nadine

amazing view , super clean , super friendly

8/10

Excellent

29 Jul 2026

Christine

Huge room with plenty of space and gorgeous views. Great kitchen! The bathroom was dated with squeaky faucets knobs in the shower, the shower curtain didn’t really hold in the water. I also detest the little sample bottles. Getting the liquids out requires the strength of Hercules. Every hotel should get the full bottles. The effort to conserve water with eco-flow is lost when I have to stand in the shower to get out the liquids and then rinse with the eco-trickle. The basement pool was fine, but very enclosed feeling. Maybe put some plants like the picture online or paint the walls cheerful colors.
Super location walkable to nice restaurants.

8/10

Excellent

29 Jul 2026

Stephanie

The hotel was in a good location and the lobby was quite beautiful. The rooms and and pool were pretty dated but clean and it was great to have a kitchen! The windows were old and drafty and you could hear everything from the street but it didn't impact our sleep.

10/10

Exceptional

29 Jul 2026

Cristina

Muy bien desayuno, menú amplio y variado, el restaurante muy grande y agradable

8/10

Excellent

29 Jul 2026

Joanne

Location

8/10

Excellent

29 Jul 2026

Shenade

Staff excellent lovely chill vibes. However room dated shower poor and 1 elevator working with it being worked on very early loud banging. Pool not in use, hence facilities poor

10/10

Exceptional

28 Jul 2026

Susan

Excellent location - seawall and ferry to Granville Island walkable distance . Lots of great restaurants within a few blocks.

10/10

Exceptional

27 Jul 2026

Mark S

Great staff

8/10

Excellent

26 Jul 2026

Sophie

Nous avons beaucoup aimé notre séjour à l’hôtel century plaza surtout car il était vraiment bien situé. Cependant le balcon était très sale, bcp d’excrément de pigeon et mauvaises odeurs. De plus en arrivant à l’hôtel ils nous ont avertis que la piscine sera fermée pour les prochains jours alors que nous avions réservé pour la piscine.

8/10

Excellent

25 Jul 2026

William

Location for getting ready to leave for cruise to Alaska is great. Food options are numerous. Free breakfast buffet is spectacular.

10/10

Exceptional

25 Jul 2026

Erika

Clean room, great location, received brunch vouchers - great brunch. Mattress was a little too hard for my liking but 10/10 would stay again

8/10

Excellent

25 Jul 2026

Jennifer

We stayed for 4 nights. Unfortunately when we arrived only 2 of the 4 lifts were working and as we were on one of the top floors couldn’t use the stairs. The hotel was actively trying to get the other lifts to work.
The room was spacious and clean with comfy bed and lounge area.
The hotel is next to a hospital so we heard a lot of sirens. It didn’t bother us, but it could other people.

8/10

Excellent

24 Jul 2026

Lynette

Most staff were friendly and efficient. I arrived early at the hotel due to flight time, and the check-in person was less than welcoming. By contrast the concierge was great, helpful considerate and able to suggest some local places to visit whilst awaiting check-in. My room/apartment was spacious and comfortable, and very clean. Restaurant staff were more friendly in the evening than at breakfast, but all were cheerful. Checkout woman was smiley and friendly, and again, the concierge stored my bags without complaint, then called a taxi for me when finally off to a late night flight. Would definitely stay here again.

10/10

Exceptional

23 Jul 2026

Brooke

Room was nice and clean, we got the executive suite with a king bed and full kitchen, the view was good. The pool was closed for our stay but the cafe downstairs was good

8/10

Excellent

23 Jul 2026

Grant

Overall, I thought the hotel was good and good value for money. The hotel is well located, and the rooms are clean and spacious.. The only drawback was unfortunately a big one. The bathrooms remain very dated looking like something out of the 80s and controlling the hot water was near impossible.

6/10

Pleasant

23 Jul 2026

Frederick

Close enough to cruise port

8/10

Excellent

23 Jul 2026

Teresa

The room was wonderful, roomy and comfortable. I was disappointed that there was no coffeemaker in our room, only an espresso machine (don't like espresso). We had to buy our coffee from the Cafe downstairs every day. The restaurant food was good.

8/10

Excellent

23 Jul 2026

Dakota

Great for a quick stay. It’s a dated hotel, but the rooms are enormous and the bed was very comfy.

6/10

Pleasant

19 Jul 2026

Don

It’s outdated, not clean

Family

6/10

Pleasant

19 Jul 2026

Ma Lillian

Late check in, room not yet ready
Elevator under maintenance

Family_with_children

10/10

Exceptional

19 Jul 2026

Peter

The room was clean and comfortable, the location was central and the breakfast was sumptuous.

The only downside was that the hotel was located to a hospital with an emergency department and so ambulence sirens range out late into the night.

Friends

10/10

Exceptional

17 Jul 2026

Alton

Room was amazing and staff were professional and personable!

Friends_and_family Friends

6/10

Pleasant

17 Jul 2026

seva

The rooms are big, roomy,but poorly maintained. The water in the shower was not mixing, we had to take a shower either in cold water or hot. We tried for over 30 min. Ended up taking a bath (just to get the hot and cold water to mix!. The phone charging station between the bed was not working either. The AC was barely working as well. Overall, a beautiful roomy hotel but poorly maintained

Family

10/10

Exceptional

16 Jul 2026

John Eric

Other than one of the elevators not being operable everything about the hotel was very good - an excellent stay!

Partner

8/10

Excellent

15 Jul 2026

Caroline

We were pleased with our stay - comfortable beds, decent aircon, lots of space for our family of four (we booked a kitchen corner room) and a good breakfast. The staff were very friendly and super helpful. Location is central - easily accessible from the airport and walkable to all the sights.

8/10

Excellent

14 Jul 2026

Regina

Nice breakfast, spacious rooms, great location.

Friends

10/10

Exceptional

14 Jul 2026

Lauri

Great breakfast as part of the stay! Helpful staff, good location downtown

Family_with_children

8/10

Excellent

14 Jul 2026

Sean

Good location
Parking easy-should be covered by hotel costs

Partner

10/10

Exceptional

14 Jul 2026

Yerang

Awesome hotel

Partner

10/10

Exceptional

13 Jul 2026

Nicole

Great location and staff were very helpful and super friendly!

Family_with_children

10/10

Exceptional

11 Jul 2026

jessica

Beautiful view of down town. Excel3 t breakfast.

Family_with_children

8/10

Excellent

11 Jul 2026

Josée

Self

6/10

Pleasant

11 Jul 2026

Rustell

I enjoyed the visual appeal and the staff was lovely; however the functionality was lacking.
Staff greeted guests arriving. Check-in was smooth. The housekeeping staff in the halls were friendly. The staff at the cafe were informative and helpful. We requested a roll away bed that was delivered very quickly.
The room was well laid out; with a separate bedroom and living/kitchen area. The balcony was nice with a great view. The location was excellent with quick walks to Davis street for food and to Robson Square with art and higher end shops was a quick walk in the other direction. The hotel is right across the street from the light up Vancouver sign.

Unfortunately, the functionality of the hotel is where it went downhill. Despite it appearing that there was a dedicated air conditioning unit on the balcony, it took hours to cool down the room. The beds were very firm and uncomfortable. One of us chose to sleep on the sofa instead and had a better night sleep than the other guests. There were only two small elevators running and it took 22 minutes to get an elevator down when we were leaving. It would have taken longer but we pushed the up button and road the elevator up and then back down stopping at every floor where others were also waiting to get on.
The worst piece was the water situation. We confirmed it was not just our room. We were unable to shower because the water options were scolding or icy. We each tried and each opted to wash off at the sink.

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Gloria

We stayed in a Premium Studio with 2 Double Beds for 4 nights as a family of 3 adults and 1 child. The front entrance looked dated, while the lobby was clean but just average. Thankfully, the room was spacious, clean, and well-equipped with a microwave, mini refrigerator, Nespresso coffee maker, toaster, and electric kettle.
The downtown location was excellent, and the staff were friendly. We appreciated the individual toiletries, the $10 Beyond Coffee voucher for skipping housekeeping, and the complimentary breakfast vouchers for C|Prime. Unfortunately, we only used them twice—one missed breakfast was our fault, while another was because the restaurant stopped seating at 9:30 AM for a private event despite the posted 7:00–11:30 AM breakfast hours.
Housekeeping consistently left only 3 bath towels for our party of 4, and we frequently saw housekeeping staff using the guest elevators, making them feel busier than expected. Being close to St. Paul’s Hospital, ambulance sirens were also noticeable.
Overall, Century Plaza Hotel offers a great location and comfortable rooms with thoughtful amenities. However, the dated entrance and a few service inconsistencies kept us from being fully impressed. We had a pleasant stay but would likely choose a different hotel on our next visit to Vancouver.

Family_with_children

2/10

Poor

10 Jul 2026

Rhodora

Front desks are not helpful at all. It’s like they don’t know what they are doing, and they are rude, but the breakfast buffet is awesome. The first problem I experienced was that they said my booking does not include free breakfast, and I need to show them that when I booked it, free breakfast was included. The height of the bed is awful (very low if you are tall or have hip issues), and their elevator takes forever. If you are not fast enough to enter and see which one opens, it is gonna close automatically, and you need to wait again and again. The only reason I would recommend this hotel is their breakfast buffet. They also don’t issue an official receipt if you book through a 3rd party, and if you need the receipt, you need to save the email you’ve received. It’s like my first time encountering a hotel that doesn’t issue a printed receipt. I seldom do a review, but when I don’t get good service esp. front desks being rude or not accommodating, I take time to leave a review so they would be aware that they need to treat people equally, regardless of race and how they look.

Partner

10/10

Exceptional

10 Jul 2026

Sherrie

Staff were very helpful and friendly. They met each request quickly and went beyond what was required.

Family

10/10

Exceptional

10 Jul 2026

Wayne

Staff was very helpful. Waitress/Bartender Carol was especially exceptional! Food at the restaurant was very good.

Friends_and_family Friends

10/10

Exceptional

09 Jul 2026

Elna Lorena Rodriguez

We arrived earlier than expected and were surprised that we could check in right away. Our room was clean, spacious, and very comfortable, with all the amenities we needed for our stay.

The breakfast buffet offered the same selection each morning, but there was enough variety that it didn't felt repetitive. The hotel's location is excellent. We were visiting for the World Cup and could easily walk to several attractions, as well as many great restaurants and cafés nearby.

The staff were the best part of our stay. Everyone we interacted with was friendly, welcoming, knowledgeable, and genuinely helpful.

Overall, this hotel was a fantastic choice for our trip to Vancouver, and we would happily stay here again.

Family_with_children

6/10

Pleasant

08 Jul 2026

Marta

The bar and restaurant looked recently remodeled and there were plenty of tvs to watch the World Cup. Our room, on the top floor, was good sized and had a great water view but the furniture and bathroom seemed well worn. Poor water pressure and high sided tub made the shower not so great to use. Staff generally was nice but didn’t seem very well trained, except the bartender who was great.

Friends_and_family Friends

10/10

Exceptional

08 Jul 2026

Santosh

The staff were very helpful in assisting us with early check-in and keeping our luggage until our flight later in the day.
Having the anenities esp the laundry in the premises was great.
The rooms were airy and spacious by Vancouver standards.
The location was central and awesome.
Loved it

Family_with_children

10/10

Exceptional

08 Jul 2026

Qinghan

Large room, nice staff, and convenient to go anywhere in Vancouver downtown.

Family_with_children

10/10

Exceptional

07 Jul 2026

Paula

Convenient location. Beautiful views.

Partner

10/10

Exceptional

05 Jul 2026

Laura

Great hotel and staff in the heart of Vancouver, 10 min walk to train. We really appreciated the complimentary breakfast buffet.

4/10

Poor

05 Jul 2026

Richard

Not the best experience, the front counter staff really didn't care. We were woken up by construction on the elevators which started at 7am!! When I complained to the front desk they said they would look into it. At checkout I asked about the construction again - \"Yeah, they were not supposed to start until 9am.\" was the response no real apology or how can we make it right?

At check-in every guest gets a complimentary breakfast. Which sounds great, but we paid extra for breakfast. When I told the front desk, they stood there in silence!? It isn't complimentary if I pre-paid for it!?

You are supposed to have a reservation for breakfast. It is a buffet, not table service!? After calling and being told they could accommodate walk-ins. We had to go through the whole, you need a reservation when arriving at the restaurant area. It seemed an inconvenience that we were there.

With so many hotels in Vancouver to choose from, I cannot recommend this one.

Partner

6/10

Pleasant

05 Jul 2026

Raphael

Location was good, though being downtown, you need to be aware that it is loud - every night there were sirens going in (police, ambulance, fire trucks). Our patio door did not fully close nor did it lock (thankfully we were on a higher floor); curtains did not close fully so the light came in. We were 3 people in our room and every day we were left with only 2 towels so I had to go and ask for an extra one, every single day, which got annoying. Free buffet breakfast was a plus but was only for 2 people though we booked our room for 3, so they could’ve given the third one for free as well, especially for the nightly price we paid.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Brenda

Thank you for the care and the upgrade, really appreciated the larger room.
Brenda

Partner

10/10

Exceptional

04 Jul 2026

Mark

Staff was very helpful and always pleasant.

Partner

10/10

Exceptional

04 Jul 2026

Eswara Krishna

Beautiful hotel at central downtown location. Enjoyed the breakfast buffet. Kin at the breakfast restaurent was outstanding and wish other’s were equally as good as her. I wanted to take take coffe out in takeout cup and one of the staff refused. They should all have the service friendliness like Kin who served with a smile. She should be the lead. The front desk was also very good and Lucas was very helpful. Good enjoyable stay.

Family_with_children

4/10

Poor

04 Jul 2026

germaine

Rooms were old and the windows are single pane windows. Which means you will hear sirens all night long in the city. The beds were uncomfortable and the room as was old

Partner

10/10

Exceptional

03 Jul 2026

Lynnsey

The view was amazing from our room, the bed was very comfortable and the suite was very large.

Friends

10/10

Exceptional

03 Jul 2026

Andrew

Amazing breakfast (we were given free passes everyday to eat).
Good sized room.
Walkable. Restaurant options.

Family_with_children

10/10

Exceptional

02 Jul 2026

Miguel

Excellent place, the view and the location. Swimming pool not the greatest but would definitely would concider returning in the future.

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

Sharon

We were there for the World Cup so we definitely paid a premium for our room, which was nice enough - clean, well appointed, nice amount of space for my kid and I. The floor hallways, in contrast to the elegant lobby, felt a bit grim with harsh light, worn carpets and grey chipped paint. But my constant impression was that they were stingy. I asked for a small jug of milk to have with my tea in my room and I was given a few little coffee mate creamers. We also got charged a cleaning fee of $98 when my kid was accidentally sick on the fitted sheet and mattress protector (didn’t wreck the mattress or duvet). I know they’re within their rights to charge that. But it felt so stingy and ungracious given the cost of the room and that is was an unfortunate accident - not like we trashed the place or behaved negligently. I wouldn’t tell anyone not to stay there, but I personally would opt for somewhere else next time.

Family_with_children

6/10

Pleasant

02 Jul 2026

Tarak

I liked this location due to it being in downtown. It also has a nice restaurant (CPrime). Staff were excellent as well and rooms were clean. I wish their beds were good. They werent very comfortable. Pillows were pretty uncomfotable too. I also wish they had a better bathroom given the cost of the room.

Family_with_children

8/10

Excellent

02 Jul 2026

Paul

Good hotel - lovely staff

Partner

10/10

Exceptional

01 Jul 2026

Rachel

We had a great stay here. Hotel room was lovely and had a small kitchen which was handy. The staff were super friendly and breakfast was delicious. Great location, only a 15/20 min walk to the waterfront.

Family

8/10

Excellent

01 Jul 2026

Margarita

Front desk staff were very helpful. The room needs some updating. The bath fixtures were coming off the wall. Hot water takes a long time to warm up. You can hear every siren in the neighborhood. Windows need to be replaced for sound proofing. Breakfast staff were very friendly and helpful. Excellent choices in the breakfast buffet.

Family

10/10

Exceptional

30 Jun 2026

Pattie

Loved the seperated rooms, the shampoo and other amenities were quality. Sheets were crisp. View was wonderful and it was within walking distance of many cool places to walk to. The breakfast buffet was excellent with a wide range of choices. Staff, especially the dining staff were helpful and friendly. We loved our stay there!

Family

8/10

Excellent

30 Jun 2026

Douglas

Good location for dt activities, clean, helpful staff. Bathroom fixtures beed upgrades

10/10

Exceptional

30 Jun 2026

Sergio

Clean room and comfortable, (The A/C was not able to cool the whole room), Staff was friendly and helpful. Did not have a vehicle and did not use the Bar facility. Overall a nice place to stay.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Henry

Great location, both entertainment and food establishments were within walking distance. Safety wasn't a significant concern as the area seemed well heavily traveled and policed. The Hotel offered an excellent breakfast bar within their restaurant as too.

Partner

10/10

Exceptional

28 Jun 2026

Greg

Excellent accommodations. Carpaccio was brilliant! Parking is easy and secured. Honestly valued and high rate. Would highly recommend.

Partner

10/10

Exceptional

28 Jun 2026

Ted

Great staff who were very helpful and friendly. The breakfast buffet was outstanding.

Partner

10/10

Exceptional

28 Jun 2026

Mark

Clean rooms. Great staff !!

Partner

8/10

Excellent

28 Jun 2026

Dung

Hotel was centrally located to DT Vancouver to restaurants and shops.

Family_with_children

8/10

Excellent

28 Jun 2026

Vivi

Nice hotel with big rooms and decent gym. Having a mini kitchen was helpful. Hotel is a bit outdated but clean. Location is great. Walking distance to all the shopping and restaurants on Robson and Granville.

Family_with_children

8/10

Excellent

28 Jun 2026

Gary

The room was clean and staff were friendly, although hard to communicate with in English. I had a one bedroom suite and the couch in the living room is not a pull out so my extra guest had to sleep on an air mattress. Not very convenient or accommodating given the size of the suite. The thing that was really poor was the AC: there’s only a unit in the living room so the bedroom got stifling. Overall, a good stat but the hotel shows some age and lacking in conveniences.

Family

10/10

Exceptional

27 Jun 2026

alejandro

Location. Breakfast

Partner

8/10

Excellent

26 Jun 2026

Mercedes

Breakfast service was excellent. Nice rooms although minor problems with the vanity faucet.

Partner

8/10

Excellent

25 Jun 2026

Annie

The rooms and hallways on the lower floor were a little dated not dirty or broken just not the fancy marble bathrooms and the couch in our suite may look a little dated but all that was excused by our spacious room, overly nice staff in every aspect
And location location !!!!

Family

10/10

Exceptional

25 Jun 2026

Paul

The staff greets you with a smile and alwaysbdoes their best to make sure you enjoy your stay

Self

10/10

Exceptional

25 Jun 2026

Marty

Very nice property.
Good location. Helpful Staff.

Partner

10/10

Exceptional

25 Jun 2026

Hazel

Really helpful staff
Spacious and clean room

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Christopher

Clean room

Partner

10/10

Exceptional

24 Jun 2026

John

Staff was terrific. Good location. Near hospital during World Cup so price was higher and some ambulance noise at night

10/10

Exceptional

24 Jun 2026

ELISABETH

Century Plaza's location is unbeatable. We enjoyed our time there and appreciated the friendly staff; the buffet breakfast was yummy and we had a great view from the 23rd floor. The room was very spacious, beds were comfortable, clean, and so was the bathroom. Thank you for a wonderful stay!

Friends

10/10

Exceptional

24 Jun 2026

Pamela

Great location

Friends

10/10

Exceptional

24 Jun 2026

Robert

Courteous staff, clean room, well equipped gym and good buffet breakfast.