Pan Pacific Vancouver

Canada , Vancouver-BC
VANCOUVER, 999 Canada Pl
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100 reviews shown

10/10

Exceptional

08 Jun 2026

Pamela

Best staff
Absolutely beautiful room

Partner

10/10

Exceptional

08 Jun 2026

Tony

Located at the BC Place, which is such a unique area. Great views, & nice to walk around the hotel, & the whole part of town around BC Place.
Very nice breakfast was included too.
However, parking charges are almost part of the room charge, very expensive.

Family

4/10

Poor

08 Jun 2026

Manshi

Very rude staff. Eventhough they advertise 6 and under kids ear free. After seating on table, we were denied free meal for 5 year old.

Family_with_children

10/10

Exceptional

07 Jun 2026

Rebecca

We loved the view and the big open lobby and helpful staff

Family

10/10

Exceptional

07 Jun 2026

Jennifer J

Excellent view of seaplanes taking off and the cruise ships. Beautiful hotel.

Partner

10/10

Exceptional

07 Jun 2026

Ava

No shuttle

Partner

4/10

Poor

06 Jun 2026

Harleen

Very old and outdated

Family_with_children

10/10

Exceptional

06 Jun 2026

Aaron Stuart

Clean and comfy. Extremely helpful staff

Partner

10/10

Exceptional

06 Jun 2026

ROBERTA

Fantastiv

Partner

10/10

Exceptional

05 Jun 2026

Zarah

Stayed in many times in this hotel always great but this time the room we had

2/10

Poor

05 Jun 2026

Lilian

It is too old and overused property,

Family_with_children

10/10

Exceptional

04 Jun 2026

Robert

Excellent accommodation and nice staff

Partner

10/10

Exceptional

04 Jun 2026

Kristin

This was a great place to stay before a cruise and we would definitely stay here again if we ever happened to be back in the area. It was so great to be able to access the Waterfront station and the food court and shops within minutes.

Partner

10/10

Exceptional

04 Jun 2026

Clinton

Great location and staff.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Suzanne

We had a wonderful stay at the Pan Pacific Vancouver during our trip to the Pacific Northwest.

We were truly impressed by the beauty and charm of Vancouver—it’s such a vibrant, walkable city with so much to offer. Being right on the bay made everything feel even more special, and we loved being able to explore the waterfront, enjoy the incredible food scene, and take advantage of all the outdoor experiences the city has to offer.

The Pan Pacific’s location could not have been better. Situated right on the harbor next to Canada Place, it made getting around incredibly easy and convenient. Everything—from restaurants to sights—was within walking distance, and the views of the water and surrounding mountains were absolutely beautiful.

Overall, we had a fantastic experience and would highly recommend both Vancouver and the Pan Pacific hotel to anyone planning a visit. It’s an ideal spot for families and a perfect place to enjoy everything this amazing city has to offer.

Family_with_children

10/10

Exceptional

03 Jun 2026

Traci

Pan Pacific hotel was convenient for getting on our scheduled cruise. It was very pricey for what we got. Shower was nice with the rain like sprinkler head, but to get hot water was a chore, therefore, it was a luke warm shower. For the price I paid for 2 rooms, it should've included dinner. The breakfast buffet was very nice.

Family

10/10

Exceptional

03 Jun 2026

Wendy

Rooms are beautiful! If you are cruising out of Vancouver, this is THE place to stay! Breakfast buffet was a little pricey so be prepared.

Friends

8/10

Excellent

02 Jun 2026

Robert

We had a fabulous room and the views were spectacular. Stage was very polite. Where the property was not up to expectations were the very slow check-in and the workout facility was difficult to find and dated.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Harold

This hotel has spacious rooms with amazing views, and is in the same building as the Cruise terminal. You can have the bell staff take your luggage directly to your ship for a reasonable tip. We are very happy with our stay.

My one quibble is that it took them about 30 minutes to check us in. I am not sure what the hold up was.

Family_with_children

8/10

Excellent

01 Jun 2026

Wei

I have to wait almost 10 min to get hold of someone at the front desk. The price I paid is not compatible to services I received.

10/10

Exceptional

01 Jun 2026

Eric

Breakfast

Family_with_children

10/10

Exceptional

01 Jun 2026

Deborah

Great cruise port hotel. Loved seeing our ship come in! Bags handled to the terminal.

Partner

10/10

Exceptional

31 May 2026

Tracy

Beautiful hotel!

Friends

10/10

Exceptional

31 May 2026

Edward

Very convenient for the Cruise Terminal. Elegant setting.

Self

10/10

Exceptional

31 May 2026

Brenda

We stayed in a Pacific Club room. Amenities were amazing. We called the bellman in the morning and he came and picked up our suitcases and delivered them to the ship.

Partner

10/10

Exceptional

31 May 2026

Diana

Location for cruise was amazing as well as help with luggage to ship.

Family

10/10

Exceptional

31 May 2026

Elizabeth

Beautiful hotel in a beautiful city

Friends_and_family Family

10/10

Exceptional

30 May 2026

Kelly Anne

The staff were very helpful and friendly!

Friends

10/10

Exceptional

30 May 2026

Veronica

Nice hotel in the great location, close to everything and next to the cruise ship terminal. We also think that upgrading to the club level was well worth the money.

Family

10/10

Exceptional

30 May 2026

John

Very easy access to train station.

Partner

10/10

Exceptional

29 May 2026

Carole

Fantastic location, especially if getting on a cruise. Room was very comfortable with a great view.

Partner

10/10

Exceptional

29 May 2026

Irwin

Excellent if taking a cruise.

Partner

10/10

Exceptional

29 May 2026

Amedie

We had to book due to a missed flight. The staff was extremely helpful

Partner

10/10

Exceptional

28 May 2026

Michael

Beautiful views from our room and so convenient to area restaurants and the cruise terminal.

Partner

10/10

Exceptional

28 May 2026

marion

The view, the view, the view, AND location!

10/10

Exceptional

28 May 2026

Corey

My husband and I stayed the night before our cruise. It was an extremely wise choice. We arrived before check in so they held our suitcases till the room was ready. They delivered them just as we stepped inside, no calling to deliver room number. We walked the pier and then over to the steakhouse opposite the hotel. Excellent meal there. The next morning the hotel bell staff delivered all our bags to the ship for us. Best service ever!!!! Then we ate and spent time at the pool before embarking on Virgin Voyage’s Brilliant Lady.
Highly recommend this hotel!!!!

Partner

6/10

Pleasant

28 May 2026

Jamie

Beautiful room and I brought my Doberman. Staff were incredible. Reason for the 3 stars is 1. Near to no green space for doggo bathroom breaks 2. Facility is difficult to navigate if you're not familiar 3. Noise! Wow, Oceanfront rooms (an upgrade) are ridiculously noisy (harbour and sea planes). I will stick with the Pacific Rim moving forward.

10/10

Exceptional

27 May 2026

Nazeema

Dear Manager,
I am writing to share how much we have always enjoyed our stays at your property. We consistently find the rooms to be exceptionally clean, and your staff is always incredibly welcoming and attentive.

We truly appreciate the high standard of service and hospitality you provide, which is why we continue to choose your property for our visits.

Thank you for everything you do to make our stays so pleasant.

Family_with_children

10/10

Exceptional

27 May 2026

Nelson

Poor room preparation!

10/10

Exceptional

27 May 2026

Nelya

This is the first time in years, that a hotel was in real life as advertised in the photos. Beautiful hotel, helpful and accommodating staff. Would definitely recommend to anyone traveling to Vancouver, BC. The heated pool and hot tub in the 8th floor was the best part, and even on cloudy and rainy days had an amazing harbor view. Looking forward to staying here again in the near future!

Family

10/10

Exceptional

27 May 2026

Ahmed

Amazing

10/10

Exceptional

27 May 2026

Gianna

Brunch was the best in town! Views spectacular! Comfy rooms and beds. Very walkable waterfront property. Will be back!

10/10

Exceptional

27 May 2026

Shanelle

Beautiful view of the Habour! Nice room! Easy access to the port!

Family_with_children

8/10

Excellent

26 May 2026

Douglas

View of harbour was great. Rooms need an upgrade. Staff were great. No outlet for charging on both sides of bed. I would recommend having charging on both sides. General cleaning was good but needed a better glove touch.🙂 dust on edges etc. Just needs a bit of an upgrade, for the money. No breakfast uncluded . Didnt use any services or pool was just there to relax before our cruise.

10/10

Exceptional

25 May 2026

Jennifer

We were upgraded to a panoramic view room at no additional charge. The view was amazing. The room was clean and the floor was quiet. We were close to everything you could possibly need. We only stayed one night to board our cruise the next day. We would stay here again if we come back and visit Vancouver.

Partner

10/10

Exceptional

25 May 2026

Timothy

Very nice and close to the port.

10/10

Exceptional

25 May 2026

Raymond

A great place to stay if you are taking a cruise. On arrival, we were met by a concierge who unloaded our bags onto a cart. He gave us a card with a number to call once we arrived in our room. I called the number and our bags were delivered within ten minutes. I booked a premium suite with a harbor view, and the room was very spacious and clean. On checking out, we called the same number, and a porter arrived to take our bags and take them directly to the cruise terminal for processing. We did not have to handle them at all and were delivered to our suite on board.

The only drawback was that I did not book the room with breakfast included, They have a very good buffet with no fake food (i.e. eggs) but all fresh with a wide variety of items. price of the buffet was 44CDN or about 35USD. You do have to option of ordering from the menu but can add up to more than the 44CDN.

All-in-all, I recommend this hotel even though a litlle pricey.

Partner

10/10

Exceptional

24 May 2026

Kendall

Tremendous, comfortable, and conveniently located for our cruise vacation. It is our go to place in downtown Vancouver.

Partner

10/10

Exceptional

24 May 2026

Gregory

Beautiful property. Very clean. Good service. Great location.

Self

10/10

Exceptional

24 May 2026

Kathy

The location was perfect. It was right next to several food locations, stores, and the port. I would definitely stay there again.

Partner

10/10

Exceptional

24 May 2026

Raelyn

Everything about this hotel was amazing!: The friendly and helpful staff, conveniently above the food court and shopping areas.. so wonderful!

Family_with_children

10/10

Exceptional

23 May 2026

Heath

Great hotel at the cruise terminal.

Partner

8/10

Excellent

23 May 2026

Sharon

Great location but my niece paid the same price and had a room that was way nicer than ours.

Family

6/10

Pleasant

23 May 2026

Basil

We booked a room overlooking the harbor and the view was amazing. Cocktails at the lounge was also really nice. The room however was dated and needs to be redone. Cracked sink, yellowing phone beside the toilet, lots of blemishes and repairs that show years of wear. There was little to no soundproofing between the rooms and our neighbor (who may have been bigfoot) decided that 4am was time for everyone to wake up. Hotel staff made a lot of noise outside erecting a metal framed event tent until midnight. The second night they made the same amount of noise until midnight taking it down again. I don't think they were trying to be loud but you can only be so quiet piling metal tubing in the middle of the night outside of the guest rooms. The gym is located in a ridiculous space way out of the way on a cause way travelled by every single cruise ship passenger disembarking from their voyage. I was yelled at by parking staff for walking up the vehicle ramp to get back to the lobby just to avoid standing in the longest lineup ever for the elevator/stair access. The biggest issue however was the worn out bed mattress... terrible sleep and felt sore each morning. I can overlook most things if bedding is quality. For the price of the room I wouldn't stay here again, despite the view.

10/10

Exceptional

22 May 2026

Stephanie

We will be back!!

Family_with_children

10/10

Exceptional

22 May 2026

Dreama

Very clean and comfortable hotel. Perfect for a pre-cruise night. Easy walk to the ship! They even take your luggage from your hotel room directly to the ship. Couldn’t be more convenient!

Family

10/10

Exceptional

22 May 2026

Dawna

The location was unbeatable! Especially of you are going on a cruise. It was a bit pricey, but worth every penny for the convenience.

Our room was larger than I expected. We had a pull out couch that was relatively comfortable. We still had plenty of room to move even with the couch pulled out.

There were two complimentary bottles of water provided. The staff was busy, but still extremely patient and helpful.

There was a short walkway that went inside the building, under the street to a food court. There were a lot ofnasian options, but also a McDonalds, Subway, and another burger place. Another very short walk outside gets you to a Tim Hortons. The service was quite slow, especially at the Subway and the Tim Hortons. But, the prices were very reasonable.

We took a taxi from the airport to the hotel. It was worth only a few dollars more than the sky train. It was closer to the flight arrivals, very easy to accommodate our luggage, they charge a flat rate (that is regulated by the government), and dropped us off at the front door of the Pan Pacific.

If you do take the Sky Train there from the airport, there is an underground walkway, that goes past the food court, that takes you up to the hotel lobby. This would really be helpful in bad weather.

Again, the location and the helpfulness of the staff made the higher priced stay worth every penny. If you are going on a cruise, don't even look elsewhere. This is the place to stay.

Family

4/10

Poor

22 May 2026

Leslie

Our room was only set up for 2 people and we had 4 people staying in a Harbour view room with a designated sitting area that had only 1 chair! We paid a lot of money to stay there and felt it was not worth the money we paid. Room was very dated and did not even have a small microwave and there was no designated area for the kettle and coffee maker and the cords did not reach so we had to plug them in on the floor!

10/10

Exceptional

21 May 2026

Anna

The staff is very helpful and knowledgeable. Everyone went out of their way to make our stay wonderful.

Partner

10/10

Exceptional

21 May 2026

Sharlet

Beautiful spot in Vancouver

Family_with_children

10/10

Exceptional

21 May 2026

JoLynn

Nice having it so close to the cruise port.

Partner

10/10

Exceptional

20 May 2026

Rochelle

Perfect property if you’re gonna be leaving on a cruise, beautiful pool, beautiful location great rooms great staff

Partner

6/10

Pleasant

20 May 2026

keith

Pacific club lounge was very good with variety of snacks and nice view. Staff were very pleasant and helpful.
Pacific club room was nice but had a few repairs required: shower handheld loose, towel rack at sink loose.
When checking in no staff at Pacific Club checking , so need to line up with regular check in.
Nice location but many nice hotels around the area that should be considered.

Partner

10/10

Exceptional

20 May 2026

Michael

We had a harbour view room, the views are spectacular, the rooms are large with good amenities and ideally situated if you are going on a cruise. The harbour area is lovely with some nice bars and restaurants

Partner

10/10

Exceptional

20 May 2026

Tina

PanPacific was absolutely AMAZING! This is one of the best stays we’ve had in a long time. The staff was extremely helpful. It was the perfect start to our cruise. I will definitely be staying here again in the future. Our room was immaculate with top tier amenities. The view of the harbor was breathtaking. Our stay at PanPacific was the highlight of our trip! Easy access to all
things downtown Vancouver. Walkable to everything we wanted to explore. Just steps away from the cruise port.

Partner

10/10

Exceptional

20 May 2026

Rick

Great views and best place to stay, especially if you are cruising!

Partner

10/10

Exceptional

19 May 2026

Jane

Beautiful hotel in a wonderful location. Rooftop pool was a highlight.

Partner

10/10

Exceptional

18 May 2026

mark

Amazing views from the hotel

10/10

Exceptional

18 May 2026

Daria

The room was great and the view from the room was FABULOUS! The room was perfectly appointed. The linens were perfection. Dinner at Five Sails was a lovely short walk and OUTSTANDING! The shops were great downstairs near reception! I picked so many items- too original and perfect to have to choose or pass-up. The valets/doormen were soooo very nice!!! The hotel is in a perfect location as well!

Partner

10/10

Exceptional

18 May 2026

David

Very beautiful and staff very nice and helpful. Pool was very nice and water nice and warm. Restaurant was very nice.

Partner

10/10

Exceptional

17 May 2026

Patricia

We had a wonderful stay at the Pan Pacific Vancouver before our Alaska cruise. The location simply could not be better for cruisers — the cruise terminal is literally downstairs, making embarkation day incredibly easy and stress-free. The hotel is also perfectly situated right on the waterfront and within walking distance of great restaurants, Canada Place, Gastown, and downtown attractions.

The views from the hotel are absolutely stunning. Watching the harbor, cruise ships, mountains, and seaplanes from our room was a highlight of the trip all by itself. The staff throughout the hotel were friendly, professional, and genuinely welcoming. From check-in to luggage assistance, everyone made the experience smooth and enjoyable. The Pan Pacific truly feels like part of the Vancouver experience and is the perfect way to begin an Alaska cruise vacation.

The food options nearby were fantastic as well. I absolutely loved the gourmet breakfast buffet at the hotel each morning. For dinner, Miku next door served some of the best sushi we’ve had, and Chronic Taco was surprisingly incredible for a casual meal. Between the amazing views, outstanding location, excellent staff, and great dining options, this hotel exceeded our expectations in every way.

Partner

10/10

Exceptional

17 May 2026

Mark

Great location and views

Partner

10/10

Exceptional

17 May 2026

sina

the outdoor pool was very beautiful

Family

10/10

Exceptional

16 May 2026

Kellie

We stayed her for a few nights pre cruise. Beautiful hotel. Staff are very friendly and helpful. Rooms are well appointed and comfortable. Bite is outstanding! Would definitely stay here again.

Partner

10/10

Exceptional

16 May 2026

Saleem

I believe it says breakfast is included, but later they mentioned no breakfast, so the breakfast policy is not very clear. Also, the pool water needs a little more cleaning. Other than that, everything else was perfect 👌

10/10

Exceptional

15 May 2026

Paul

Perfect for pre and post cruise trips. Not cheap, but the location is perfect and the food was pretty darn good for hotel food.

Friends

10/10

Exceptional

15 May 2026

Margaret

Pacific lounge is Excellent and customer service is outstanding!!

Friends_and_family Family

10/10

Exceptional

15 May 2026

Eric

If your going on a cruise from Vancouver, you will not find a better destination then this.

And conveniently located just down the street from all the best shopping as well as Stanley Park- this hotel is a MUST for anyone visiting the city for a cruise!

Friends_and_family Family

10/10

Exceptional

15 May 2026

Erin

Super friendly and helpful staff. Everything was clean and organized given the conference center and cruise guests. So conveniently located to so many things within walking distance. Highly recommend and will definitely be back.

Partner

10/10

Exceptional

15 May 2026

Elizabeth

It was our anniversary and the staff made it so special for us. They upgrade our room and it was gorgeous! Even though there were cruise ships, it was still so quiet in the room. We had an amazing time!

Partner

10/10

Exceptional

14 May 2026

Walter

8/10

Excellent

14 May 2026

Aphrodite

Restaurant staff need to be trained on customer service

10/10

Exceptional

14 May 2026

Paul

Very nice, clean room and property that is in an excellent location. Perfect for those soon to board a cruise or hanging out in Vancouver

Friends

10/10

Exceptional

13 May 2026

John Eric

Clean room with a great view of the water and the outdoor pool was great.

Partner

6/10

Pleasant

13 May 2026

Lori

The location is the best thing going for this hotel. The food at the bar was just ok. Was not impressed and the service was slow. The rooms are dark and outdated. They really need an upgrade. The staff we dealt with were great though and very friendly and helpful.

6/10

Pleasant

12 May 2026

Sharon

For a very expensive hotel, it was disappointing. There seemed to be a shortage of staff at reception. The room was pleasant enough but the platform for the bed was wider than the mattress and, as a result, I badly bruised my shin. The bed itself was comfortable, but the pillow were too hard and too thick for comfort.

Self

10/10

Exceptional

11 May 2026

Jeff

Perfect stay for a pre cruise night

Friends_and_family Family

10/10

Exceptional

11 May 2026

Brett

All good.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Jenni

Great! beautiful views and staff

Self

10/10

Exceptional

10 May 2026

Lorena

Excellent water front location! Convenient for cruisers!

10/10

Exceptional

10 May 2026

Bruce

This hotel is perfect for starting a cruise, a short walk to the terminal. All indoors and a marble floor for smooth luggage transfers. They will also take you luggage directly to your ship for you.

Family

10/10

Exceptional

10 May 2026

Joy

The hotel was great and the staff exceptional! They could not have been more helpful and kind

Friends_and_family Friends

8/10

Excellent

09 May 2026

Rudy

No breakfast

Partner

10/10

Exceptional

09 May 2026

Susan (Sue)

Wonderful hotel!

Partner

10/10

Exceptional

09 May 2026

Batia

Good breakfast. The server, Harry was excellent. The person who checked us in Onsmin also very hospitable friendly warm. Also William at checkout very hospitable and the Bellman were also very helpful very friendly smiling. The one slight negative was the Walter thin and we could hear our neighbors. Great location good amenities. It was our 43rd wedding anniversary and the hotel did some special things for that occasion. We will definitely stay here again.

Partner

6/10

Pleasant

09 May 2026

Sandra

This visit was before going on a cruise. The Door staff did an amazing job taking care of our luggage and getting it to the cruise so we didnt have to worry about it at all. Front desk staff was great when we were finally served. There was several staff doing other things but only one helping customers. Our room had a beautiful view but not very good seating to enjoy it. There was a big desk in our room that looked like it was just put there as storage. It had charging station but was not plugged in, there was a lamp next to in not plugged in and both would not reach the plug. Would have been much nicer to have a small couch or extra chair. The room also smelled of smoke. Bed and pillows comfortable. For the price range I did expect a little more.

Partner

8/10

Excellent

09 May 2026

Laura

Grossly overpriced. Nice to have help getting to the cruise ship terminal during a marathon. Especially taking the luggage to the ship. The staff are underpaid and silently protesting. One person had been there over 30 years without a raise. For the price per night the staff should be compensated.

Friends

10/10

Exceptional

08 May 2026

Abbey

Amazing view; great baggage service

Partner

10/10

Exceptional

08 May 2026

Ruth

This is the perfect hotel to stay pre-or post cruise when you are in Vancouver. The area is wonderful with many great restaurants.The views are wonderful with the float planes and the ferries and the ships. The staff at the hotel are excellent. The rooms are beautiful.

Partner

10/10

Exceptional

08 May 2026

Misty

Had a lovely stay, with beautiful views. Perfect getaway while attending a conference.