Name: At The Waldorf
Address: 1489 Hastings St E, Vancouver, V5L 1S4, CA

4/10

Poor

01 Aug 2026

Dave

It took 20 minutes for the staff to come to check in she was nice but the wait was not I did not feel safe for the area the bed was broken and lopsided alas in all not a great experiance note the staff were friendly & helpfull 4 stars out of 10
Very loud area on mainroad

8/10

Excellent

01 Aug 2026

Dale

Close to downtown. Everything is SOOO expensive and this was also overpriced but the least expensive. Totally fine. Clean, slept well, staff was good.

6/10

Pleasant

01 Aug 2026

Miriam

No elevator

10/10

Exceptional

01 Aug 2026

Roxane

My stay was relaxing and the staff was very friendly. It may not be some fancy hotel but thats ok the room was very clean. It had excellent AC and I felt safe. There's also a market right across the street that came in handy. The public bus also picks you up right in front of the hotel that takes you to the downtown area. I do wish it had a stronger water pressure in the shower but not a big deal i stillngive it a 5 out 5

Would definitely stay here again in the future.

10/10

Exceptional

31 Jul 2026

Harmanjit

Overall,, Good Experience 👍

6/10

Pleasant

31 Jul 2026

Lawrence

There was a bar attached with good food and drink. The area was a bit sketchy. You have a fob to buzz yourself in to the main desk. The rooms were dated and a bit ‘cold’ for style. No face cloths, no shelves in the shower. Tough job getting the TV to work. All in all it was a place to sleep and we felt safe.

10/10

Exceptional

31 Jul 2026

Robert

We had a wonderful 2 night stay. We ate oven fired pizza, it was delicious. Interesting location,

6/10

Pleasant

30 Jul 2026

Jennifer

Hello, the stay wasn't terrible, room was clean overall despite of foul odor from bathroom, may be due to old age of building or potemically plumbing issues. Staff was able to check us in after late hours of past 9 pm with no issues and available. The worst part that could be improved is the window and street noise of cars, people taking outside, sirens blurring during the night, kept me tossing and restless sleep. If possible and suggesting to consider to have the windows remodeled to double pane, which could reduce the street noise significantly.

8/10

Excellent

30 Jul 2026

Angella

Nice older property. Cleans rooms. Convenient grocery store across the street.
Downside is no elevator.

8/10

Excellent

29 Jul 2026

Shagun

Clean and nice environment. Very cooperative and helpful staff.

6/10

Pleasant

28 Jul 2026

Jeffrey

Just a bed

4/10

Poor

27 Jul 2026

Susie

The rooms are tiny. You have no place to put your luggage. Bathrooms were ok. But it was a scary place.

8/10

Excellent

27 Jul 2026

Gale

Everything was fine for the price. Yolks Restaurant across the street was wonderful!

10/10

Exceptional

27 Jul 2026

Paula

For the price, it’s pretty solid. If you want a clean room that’s reasonably comfy and you don’t mind a little traffic noise and a slightly rough neighbourhood, it’s perfect. Definitely a great value for Vancouver. The staff are really friendly too. Will stay again!

2/10

Poor

26 Jul 2026

Jane

No elevator. They help you carry your bags up the stairs. The rooms were not clean with broken tiles. No towels, gave us plastic cups with faucet water. Poor

6/10

Pleasant

25 Jul 2026

Scott

Clean room just older and not great neighborhood

10/10

Exceptional

25 Jul 2026

Austin

Just an overnight stay before an Alaskan cruise. Excellent area with food basics and a dollar store nearby. A pub is next door with good food.

About 4 miles from the port and reasonable price. It’s old but clean.

No elevators - rooms are one floor up; but staff is always willing to bring your bag upstairs. Small room but cozy .

10/10

Exceptional

25 Jul 2026

Cameron

It was lovely. Staff was nice and helpful!

2/10

Poor

24 Jul 2026

Jose

The room smelled of humidity and felt damp. The toilet seat lid would not stay open and carpeting was awful. Honestly one of the worst hotel stays ever. The staff was friendly and helpful but the hotels needs some serious attention. No Elevator!!!

6/10

Pleasant

23 Jul 2026

Charles

It was OK.
Room was clean

6/10

Pleasant

22 Jul 2026

Aubrey

So first off I’ll say that all the staff were fantastic. They were helpful, prompt, and gave good suggestions.

But for the room, you get what you pay for. Linens were clean but I didn’t get a full sized towel, only a hand towel, washcloth, and bath mat. I did not take a shower (it was a big walk-in) because the tile floor looked…questionable.

The queen bed was nice but mattress seemed well used so I didn’t end of sleeping under the covers, just used the spare blanket from the closet. The walls are barren, some paint missing in some areas, and the window had a gap where it closed so I could hear outside conversations and cars pretty clearly, but I was exhausted so I just slept through it.

Nice sized mini-fridge, little pod coffee machine, and big tv. They even threw in a bottle of wine with my stay which was very nice.

No elevator so I watch others drag their suitcases up and down the stairs, as did I eventually lol.

The area from downtown to the hotel is AWFUL. Not the hotels fault, but be very careful where you go walking around, lots of drug use in the area. Grocery store across the street helped a lot but they don’t have a lot in ways of smaller snacks, go to the dollar store down the street for that. The brewery downstairs is delicious and the staff are super great.

Overall, not the worst place I’ve been but if you are looking for more comfort than affordability for more than one night, I’d pay a little more and stay closer to downtown. Otherwise I give it 3/5.

8/10

Excellent

21 Jul 2026

Wendy

We were in Vancouver for an event unrelated to FiFA but ALL ACCOMMODATIONS had significantly increased their fees, the Waldorf was no exception.

Staff were available, helpful and friendly. Our room, bathroom and bed was clean. They even supplied a bottle of wine as a welcome gift.

The hotel itself has seen it's better days, it is tired and worn, not much special about it. Parking was adequate and it felt safe to leave our car in their lot. The location was great, close to lots of shops and restaurants in easy walking distance.

What we had to pay for our 2 night stay was unreasonable for the maybe 2 star accommodations. Cost and value need to be considered. So many businesses try to guilt costumers into only giving 5 star ratings, anything less then they say they have failed. What's the point of rating any business if the rating doesn't reflect reality? This last statement is a general observation not only directed to the Waldorf.

Partner

2/10

Poor

21 Jul 2026

Dorota

We didn’t stay at that hotel. The very drive to the hotel was terrifying; the neighborhood was full of homeless people and drug addicts sleeping on the street. I was afraid to get out of the car, and the building didn’t even look like a hotel. I was scared to go inside, so my husband and I decided to find another hotel far away from that location. I don’t know why Expedia lists this hotel. I hope I won’t have to pay for a room at that hotel.

Partner

4/10

Poor

21 Jul 2026

Renee

Nothing

Partner

6/10

Pleasant

21 Jul 2026

elizabeth

The staff at the Hotel at Waldorf were wonderful. The lobby is old and outdated. No elevator, but the hotel staff took our luggage up. The room was fine, clean and bed comfortable. The shower was iffy and the water did not regulate well. However, the area around the hotel was not safe. Lots of unhoused with narcotics problems. One guest had their car broken into from the parking lot and their passports stolen. This place was iffy and a little too pricy considering the neighborhood. It was old and noisy. I gave it a three because I feel bad for the staff who were nice. I wouldn't recommend this for families or anyone traveling alone.

Friends

2/10

Poor

21 Jul 2026

John S

The room was poorly kept the phone didn't work. The floors were dirty chipped paint cracking curtains lines did not work. The air conditioner was not working. The shower curtain was torn. The sink was cracked and chipped. There was no water available or for purchase in the facility and we had to drag our bags up two flights of curved winding stairway. It was dark dingy tired I would not ever stay here again. It was terrible.

Partner

10/10

Exceptional

21 Jul 2026

Carla

It's a funky, retro, mid-century kind of place. The front desk agent gave me a free bottle of Okanogan Riesling wine when I completed the check-in process. There is a dollar store, a pharmacy, and a grocery store across the street. The bus stops right there.

Self

10/10

Exceptional

20 Jul 2026

Yunhong

最佳酒店从位置到酒店内环境清洁以及工作人员的服务态度都非常到位，每一位工作人员都给我留下深刻的印象，他们热情友好，专业服务的态度让我感到宾至如归从Victor, Eunice, Preethi, Mathien etc 我不能准确写下他们的名字，但是他们热情友好的面孔都在我的脑海里而且酒店周边交通及餐饮生活服务设施都非常方便我是非常推荐而且我下一次一定会住在这里再次感谢我遇见的每一位工作人员，感谢他们新覃的工作让酒店运转的保持良好的运转，让这里的每一步与客人都感到温馨，谢谢

Family_with_children

10/10

Exceptional

20 Jul 2026

Grace

Front desk associates were friendly, honest, and efficient. Super personable and explained everything throughly

Friends

8/10

Excellent

20 Jul 2026

Sourabh

The staff was very helpful and overall it was very clean. Room was very small and not comparable to the pictures. Parking was free but appeared very insecure. The area was not the safest but we didn’t know before we booked. The pictures on Expedia gave a very upbeat vibe. Better representative pictures are found on Google.

Family

8/10

Excellent

20 Jul 2026

Natalie

Property was clean & staff was excellent! The only issue I had was there was no elevator for our heavy bags. Thank goodness the lady at the desk helped me with my bag

Family

8/10

Excellent

20 Jul 2026

George

Not a fancy hotel but it is clean and reasonably priced compared to the other downtown hotels in the city. We felt safe while staying the night and there was a very good breakfast restaurant less than a block away that gave a 10% discount when you showed your Waldorf hotel key. If you just need a place to sleep this is a good deal. We would stay again.

Partner

10/10

Exceptional

19 Jul 2026

Enshane

I was nervous, after reading the reviews about the property, location, etc. but I was pleasantly surprised by what I experienced: a CLEAN room, friendly staff, great restaurants nearby.

East Village is part sketch, part hipster, very industrial. You got homeless near the liquor store (connected to the building) and at the bus stop (talking to themselves), while a line of folks wait to get into the evening drag show. I never felt in danger or like my car was in trouble. We parked the Tesla in the designated lot and it was fine all weekend.

My husband was a little more concerned, but he came around by the time we checked out. He didn't like how old (I say RETRO) the property was, but it's quirky vibe and friendly atmosphere wore him down. I was relieved at how clean and well maintained the room and bathroom were. I was preparing myself to leave if anything was amiss.

We checked in and got a FREE BOTTLE OF WINE in celebration of the FIFA games.😊The TV wasn't working, but the front desk staff quickly came to our room and diagnosed/fixed the problem (mostly - the remote wasn't working well).❤️ There is noise from the random street drama and music playing in the lounge, so highly suggest noise-cancelling headphones.

Many tourists stay there and the connected Tiki bar was expansive with friendly service and a great menu.

Ultimately, this hotel is a vital community treasure that offers unique (albeit bare bones) accomodations, near the city center at an affordable price!

Partner

4/10

Poor

19 Jul 2026

Jan

The room was clean.

Family

8/10

Excellent

18 Jul 2026

Owen

Charming in it's own way

Partner

8/10

Excellent

17 Jul 2026

Rafael

Great place to stay, if you don’t mind the outdoor homelessness

Family_with_children

8/10

Excellent

15 Jul 2026

Jim

The Waldorf is a \"cool\" hotel not a modern hotel. Its in a good location in East Van. Close to downtown. Really a decent central locale. Staff is really nice.

Self

6/10

Pleasant

15 Jul 2026

Maryjane

The staff was great, let me start off with that. The location is not that great. It's far from downtown, and not in the best part of town. The hotel does not have an elevator, so we did have to bring our luggage up and down, but we did get help when we first got there. There were no wash cloths in the bathroom but we were too tired to ask for them. The AC splitter made a regular noise all night and again, we were too tired to complain.

The restaurant/bar next door was a plus as it allowed us to get a bite without having to venture back out in an uber back to the city.

With the prices of hotels in the city, especially with the World Cup in town, this fit our budget.

Family

8/10

Excellent

13 Jul 2026

Sung-Mo

We had a good stay. The location is close to the downtown, but the main road leading to downtown is sectionally bothersome with so many homeless folks.
Uber rides were handy and also the bus stop in front of the hotel provided much
convenience. Staff service was excellent.

4/10

Poor

13 Jul 2026

Donald

Well I guess you get what you pay for all the hotel rooms near the port and near downtown are four times the amount but they're probably nice this place you know pay that much for but it's in not the greatest area the hotel needs some updating and maintenance rooms are small very minimalistic paints shipping and doors look 40 years old. If you're just looking for a place to crash for the night and you really value saving money then I guess it's not a bad place. Our Uber driver picked us up and took us to the dock to board the cruise ship and drove through an absolutely horrific view of homeless people about eight blocks away from this place Vancouver needs to really work on there social engineering because they are failing Humanity.

Partner

10/10

Exceptional

10 Jul 2026

Sarah

I really loved staying here. The hotel is centrally located and so cute! Definitely a lot of vintage character here. You can’t beat free parking, either.

I am from a big city, so I am used to the quirks of a downtown area, so removing my valuables from my car did not phase me.

The staff were incredibly nice and helpful, and I greatly appreciated my check-in gift!

Overall, I would stay here again and probably will make this my regular spot for visits to Vancouver.

Self

6/10

Pleasant

09 Jul 2026

Tamara

Located conveniently in the city if you need a bed to stay one night

Partner

2/10

Poor

08 Jul 2026

Patrick

The hotel is dark and smelly. The surrounding neighborhood is sketchy and full of homeless

Partner

4/10

Poor

07 Jul 2026

Emmanuel

The condition of the hotel is very poor. Two stories hotel, no elevator. Staff vas helpful moving luggage on the second floor and downstairs, but if you came late or early in the morning you need to carry it by yourself which is very difficult for elderly people for instance.

Partner

4/10

Poor

05 Jul 2026

Rebekah

The staff was outstanding, but the hotel is in a really bad part of town with drug addicts on the ground right outside, traffic noise that sounds like the windows are open when they're not, and a night club on the premises that plays music until 2:00 a.m. When we arrived, there was a terrible smell in the room that dissipated when we turned the air conditioner off. I'm guessing it hasn't been cleaned or serviced in quite some time. Between the heat and the guests in the neighboring room making a terrible racket all night, we didn't sleep at all. When we went to the parking lot to get our car, two of the cars in guest parking spots had had their windows smashed in. However, the room was clean and the staff was kind, helpful, and professional.

Partner

10/10

Exceptional

05 Jul 2026

krestine

Very nice receptionist, very accommodating and helpful. He even gave us complimentary wine upon check in.. old facility but very clean and smells good

Family_with_children

10/10

Exceptional

05 Jul 2026

Katherine

Very friendly staff, made the process easier and my overall stay was great!

Partner

6/10

Pleasant

05 Jul 2026

Lisa

This is not a place to go if you want luxury or quiet. But it is a great place to go if you’re looking for fun and entertainment.

The rooms are run down but a few renovations have been made, such as room flooring.

I could hear everything on the street. To the point I wondered if the window was open. It wasn’t.

But I had a good time and felt secure in the neighborhood.

Partner

6/10

Pleasant

05 Jul 2026

Clifford and Karen

Room was available, staff were friendly

6/10

Pleasant

01 Jul 2026

anupreet

staff was very helpful and room was very clean. hotel lobby and halls had a funky smell but that may be because the buildings older.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

John

The room was clean when I arrived. The front desk would ask if I wanted room service for the next day. The blinds in the room were amazing. The one concern I might have is that the bathroom door was a little awkward to get closed as a solo traveler this isn’t a big deal I just use it to keep the steam in the bathroom. The hotel is safe but a few blocks away is less safe especially for solo travelers, that’s where the homeless and drug dealers are around.

Self

10/10

Exceptional

28 Jun 2026

Ross

Have lived in Van for over 10 years the moved to the valley. Was a show I wanted to see and figured a stay in Van was appropriate. The Waldorf was great. Easy check in, clean room, comfy bed and place to park. Will definitely stay here again next time a show is in town and I need to do so.

Partner

4/10

Poor

28 Jun 2026

Peter

This is a very old hotel in a bed area. The charge was extremeous. The only good part of that was how they were treating us. I will never use this hotel again!

Family

10/10

Exceptional

28 Jun 2026

Nicholas

I'm a local who was staying a night in town and didn't want to spend a fortune on downtown hotels. The reviews of the Waldorf are a mixed bag, so I set my expectations accordingly. Honestly one of the best nights in a hotel in a while. It was quiet, clean, and comfortable. I think my only complaint is the window needs more than just the pull down shade.

8/10

Excellent

25 Jun 2026

Rachel

Our room could have been cleaner under the bed and around the furniture but overall we were happy. The mattress was comfortable and the bathroom toiletries provided were nice. The surrounding area was not as bad as we read online, and we parked in the public area behind the building with no issues. I would stay here again for the price.

Friends

8/10

Excellent

25 Jun 2026

Michael

Affordable

Self

4/10

Poor

25 Jun 2026

G

Surroundings were not great if you have kids. Room is noisy. Windows are not thick enough to cut out the noise. Saturday nights are terribly noisy. Air conditioning was not working well. I don’t recommend this place if you are traveling with kids.

Friends_and_family Family

4/10

Poor

24 Jun 2026

tony

Do not be fooled bo hotel name
No going out after dark. Syreet in places occupied by fown and outs, drigs and alcoholic homeless

Self

6/10

Pleasant

23 Jun 2026

Felix

Good

Family_with_children

6/10

Pleasant

22 Jun 2026

Kevyn

We only ever received one washcloth for 2 adults. I was unaware rooms were only upstairs. It definitely was loud. The location….was okay. I should’ve stayed closer to downtown for our cruise.

Partner

10/10

Exceptional

22 Jun 2026

Zachary

Very friendly staff . They were extremely accommodating and professional.

Partner

8/10

Excellent

21 Jun 2026

David

All good

Self

10/10

Exceptional

20 Jun 2026

Hector

Great spot not too far from everything

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Linjo

Very convenient location,affordable and well maintained,front staff was very friendly,close to transportations,highly recommend

6/10

Pleasant

20 Jun 2026

Jeremy

The room is very outdated. The same goes for the exterior window. Pretty sure it was a single pane glass. Being that its a rougher neighbourhood, it’s very loud, especially when the exterior windows are so outdated. There is also a lot of moisture in the room we were in. The washroom door doesn’t open all the way if the toilet lid is closed. And the front entrance door to the building needs some fine tuning. Overall the building has a lot of neglected maintenance to catch up on.

Partner

8/10

Excellent

19 Jun 2026

Angel

Es un buen lugar para descansar, tiene buena conectividad con el centro de la ciudad, y los de recepción fueron muy amables

Partner

2/10

Poor

19 Jun 2026

Edward

THE WORST HOTEL EXPERIENCE!!!
STAY AWAY AND NEVER EVEN THINK OF IT.
READ OTHER 1-star reviews as well!!!

It ruined my initial good impression of Vancouver and B.C. Plus, Expedia must be responsible for listing this dumpster as \"hotel\" and be absolutely liable for milking its fees from the bookers.

It sits on Hastings st., which is only 1.5 km from drug ghetto of Vancouver and you will see same characters walking close the hotel.
Next, - what you will see is \"Liquor Store\" sign on it front. That's why Expedia shows totally doctored interior picture.

The so-called \"restaurant\" is a bar on the first floor which is adjacent to lobby and that's the one all past customers complain about.

I could add parking experience as well, but will stop here.

Family

4/10

Poor

17 Jun 2026

Alric

Nice people.

4/10

Poor

17 Jun 2026

GILL

The room was clean, the staff were polite and helpful. But other than that we struggle to find anything positive to say.
The outside of the building was shabby and uncared for and certainly not welcoming.
The windows are not double glazed so the road noise was exceptionally disturbing and we barely slept at all.
Be warned if you walk or catch the bus into town there is a section of both sides of the street that is populated by substance abusers, we did not feel threatened because few could actually move but it made for a distressing and uncomfortable sight and is truly shocking.
We had booked for 3 nights but found a different hotel after the first night because we couldn't bear the thought of another disturbed night. When we informed the reception worker he just nodded and smiled, no interest in giving us a room at the back which would've been quieter and no mention of any refund (didn't really expect one, but a small concession would've been appreciated)

Partner

6/10

Pleasant

15 Jun 2026

Amy

Nice room but was very noisy from the traffic outside. It did not have adequate sound proof windows

Friends

8/10

Excellent

14 Jun 2026

Sandra

Very helpful staff and good supermarket across the road. Good to have the bus just outside.

Partner

2/10

Poor

14 Jun 2026

Val G

Out dated . No elevator. Should be torn down

Partner

8/10

Excellent

13 Jun 2026

Ruth

Very basic and not in a great area, had to uber to get anywhere as not an area you want to walk from to anywhere you want to go.
But staff super friendly and room fine, except the blinds don’t cover the window so light comes in from the street all night.

Partner

2/10

Poor

10 Jun 2026

JOYCE

Don't trust the pictures and reviews on this property. I think AI was used to enhance the look. There was drug interactions and use right outside the premises. The receptionist was very pleasant and could see how horrified we were. We were able to get our money refunded within 48 hours. We found a safe motel closer to the Lion's Gate Hospital and it was safe.

Partner

10/10

Exceptional

09 Jun 2026

Mark john

We really enjoyed our stay, the room is so clean and the staff are so accommodating and friendly that’s why I rate this hotel excellent and well recommended.

Partner

6/10

Pleasant

09 Jun 2026

jonrey

Stayed here from 6/3–6/7. Overall, the stay was decent, and the location is convenient with easy access to downtown by bus and plenty of shops and restaurants nearby on Commercial Drive.

The biggest downside is the noise. On Saturday nights, loud music from the underground bar next door can be heard throughout the hotel until 1–2 a.m., and the bass can even make the building vibrate. If you're a light sleeper, this may be a concern.

The surrounding area is a bit rough and has a noticeable homeless population, but I didn't experience any issues during my stay.

Family

2/10

Poor

09 Jun 2026

corrine

The property and description on the website do NOT match the property. The air condition doesn’t work properly. The building is old and smelled moldy. The neighborhood that the property is located is surrounded by a highly intensive environment of drug users. If you were planning to walk (any direction) it is NOT advised especially with children. There is NO elevator for anyone that would need physical assistance. There is no concierge service.

The staff were friendly.

4/10

Poor

09 Jun 2026

joshua

Pictures are a bit misleading. Was a bit more weathered than it looks online

4/10

Poor

06 Jun 2026

Tatyana

Stuff was good, other stuff was awful

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Racquel

We stayed 2 nights, so far it was good.

Partner

8/10

Excellent

06 Jun 2026

Jaspreet

Great staff
They helped a lot
But property could have been maintained better.

Partner

8/10

Excellent

04 Jun 2026

Dawn

Clean room, comfy beds and linens.

Friends_and_family Friends

4/10

Poor

03 Jun 2026

Miriam

The outside area around the building was very dirty. Garbage beside the doors and along the sidewalk and street. The inside lobby was fairly clean but smelled musty. The bedroom was clean as was the bathroom but it was very cramped. The mattress was hanging off the bed frame on one side so it wasn’t flat. Overall not very impressive.

Partner

4/10

Poor

03 Jun 2026

Sheri

The hotel is very run down. There was no elevator so we had to hall all luggage up stairs. Old, just not what I was expecting. Carpets were VERY OLD.

Partner

6/10

Pleasant

01 Jun 2026

Jenny

The room was small, but renovated and clean. The bed was a little hard for me. I was only staying for one night so location wasn’t critical for me. However, the Waldorf is far enough away from E. Hastings to feel safe, but still close enough that it’s not comfortable for venturing too far on my own. All in all, I think the Waldorf has done a wonderful job of creating safety and security in their hotel.

Self

6/10

Pleasant

01 Jun 2026

Sonia

Would’ve preferred to been able to use cash to pay for my stay, but the girl at the desk was very helpful and helped me upgrade without too much of a extra cost

Family

10/10

Exceptional

01 Jun 2026

Ayda

After reading some of the reviews before my trip, I seriously considered canceling my reservation. I’m very glad that I didn’t.
The room was exceptionally clean, the linens were spotless, and unlike many hotels, they didn’t have a strong chemical detergent smell. In fact, as soon as I entered the guest room floor, there was a fresh, clean scent throughout the hallway that immediately made a great impression.
The front desk staff were warm, welcoming, and genuinely helpful throughout my stay. The reception desk is staffed 24/7, and access to the hotel is controlled for guests, which made me feel safe and comfortable. The hotel’s bar and restaurant were also excellent and became one of the highlights of my stay.
I think some reviews unfairly criticize the hotel because of Vancouver’s broader homelessness issue. The hotel is about two blocks away from the area people often mention. Walking east, I found plenty of restaurants and places to explore, while Uber and public transit made it easy to reach downtown.
This was my first visit to Vancouver, and surprisingly, this hotel and its surroundings were among the few places near downtown where I truly felt secure. The friendly staff, secure access, and welcoming atmosphere all contributed to that feeling.
The Hotel at the Waldorf is a historic, charming, and very clean property that offers great value for the price. If I ever return to Vancouver for work or a conference, I would happily stay here again.

Self

4/10

Poor

01 Jun 2026

Jody

I booked this stay prior to reading reviews and was very disappointed by pretty much everything. The entrance itself is completely locked and did not feel very welcoming. There with some issues with check in and the staff didn't seem very welcoming. Our room was very outdated and also not very welcoming or comfortable. The bathroom was dirty- you could see hair on the floor as though it wasn't cleaned and scum in the tub. The sink wasn't draining and I didn't dare go into the actual tub. The bathroom door couldn't open fully because the toilet seat lid was too big for the toilet and it prevented the door from opening. Also the lid kept falling down on us. The bed was broken and slanted, mattress super uncomfortable and the entire bed squeaked very loudly. It didn't get very dark in the room so was hard to sleep as well as it being very loud with super thin and old windows. The room was muggy and when we put on the AC it made everything under it wet. The tv had very little channels w/basically nothing on. The fridge was super loud. No microwave. The to-go coffee cups had no lids and the heat protecter sleeves were too big for the cups. Parking is separate from building in a sketchy lot nearby. The main road is full of homelessness and lots of sirens. Nowhere for loading and unloading really accept the side of the road. It just went on and on and it overall was one of the worst stays I have had. Even the price was outlandish for what we got.

Partner

8/10

Excellent

01 Jun 2026

Erika

Although the outside of the hotel and the area around it was a complete mess and had some questionable people hanging out outside, our stay was great. The room was clean, staff at the front desk and Howe Sound pub inside were wonderful. We also did karaoke at the tiki bar and that was a great time. We will choose the Waldorf again. My only notes on the room is more pillows please!!!

Partner

8/10

Excellent

31 May 2026

claudette

.

6/10

Pleasant

31 May 2026

Marion

All the staff were very kind and helpful. Maintenance in the rooms needed work. The blinds need updating because they are ripped and let in a lot of light. The items provided in the rooms (towels, face clothes, coffee, tea , sugar and cup) were only enough for one guest. But the staff were very kind and helpful when asked for more items.

Friends

8/10

Excellent

30 May 2026

Glen

Nice staff and comfortable room.

Partner

6/10

Pleasant

29 May 2026

William

The staff were great. Very old hotel in a sketchy part of the city. Drag queens at night in the lobby. Very clean, however I would not stay there again because of the area.

Partner

4/10

Poor

29 May 2026

Mariella

Our experience was noto so good. Staff was very kind but the hotel's location was terrrible!

Friends_and_family Family

6/10

Pleasant

28 May 2026

Hong

good

Family

4/10

Poor

24 May 2026

Darlene

The staff at the Waldorf were amazing. They came out to the curb to help us with our bags. They even helped us bring the bags upstairs. The bed was very nice and the room was clean. The problem is that the hotel is right on a very busy highway. Our room #108 was right up against the street. It was so loud in there that we thought that the window must be open. It wasn’t. There was a constant barrage of very loud racing cars, engines, tires screeching and sirens. It was horrible. It’s a shame that they can’t put in some kind of soundproof wall and window in there. Also, it’s not exactly in a safe area. The taxi driver told us not to walk around the area. We would not recommend it.

Partner

2/10

Poor

24 May 2026

Firdaus

Beware and be warned. The hotel will send you a letter AFTER you book warning you about the surroundings. They’re much worse than what the letter says since it doesn’t say there’s a liquor store right there on the side of the building.

I received the letter and immediately tried to cancel. Nope. It says the hotel will not refund under any circumstances.

So, they wait till you book. Then they send you a letter that underestimated the area they’re in. And they won’t let you cancel.

The letter will tell you there are homeless people a few blocks away. I saw them right outside the hotel. And homeless doesn’t cover the reality of drugged and drunk people.

I certainly felt I couldn’t walk to downtown. So, I added the costs to taking taxis and Ubers. Which made the total cost more that a hotel in a decent area.

To put it politely, I would not stay at this hotel if it were the last hotel on earth.

Self

2/10

Poor

23 May 2026

Celina

I canceled my stay. The lady was helpful & willing to support my refund.
The dining option was closed for event, I did not feel my car was safe, nor my teen & I. The front door had broken glass & the property pictures online do not match.

Family

6/10

Pleasant

23 May 2026

Carrie

The bed was awful. The left side of the mattress was so bad. New mattress desperately needed. Rough area. The window at the front lobby door was kicked in at some point and patched up with tape. Wouldn’t recommend it.

Partner

8/10

Excellent

23 May 2026

Peter

My room was small hot with no aircon. The water in the shower was very hard to adjust. The staff were very friendly and welcoming

Self