Name: Lotte Hotel Busan
Address: Gaya-daero, Busanjin-gu, 772, Busan, 614-030, KR

Lotte Hotel Busan

Busan · South Korea

Gaya-daero, Busanjin-gu, 772View location

100 reviews shown

2/10

Poor

16 Jul 2026

Rachel

We paid a lot of money for a supposedly 5* room but we’re not allowed to use the pool (even though there was nowhere stating it wasn’t included in our reservation). The toilet leaked and the sink leaked and the property was dated. The beds were comfortable though.
Staff rushed to help Asian travellers but not us and it felt like they were more interested in the tour groups than us.
It was helpful to leave our luggage and the luggage staff were helpful. Everyone else was not.
Very disappointing for a supposedly high end hotel. Not worth the money!

Family

8/10

Excellent

11 Jul 2026

kelly

Needs to pay for the swimming pool even thought the place was expensive

10/10

Exceptional

09 Jul 2026

Lights were too low and would have to turn the desk lamp to compensate.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Peter

We were there for a short stay so didn't have a chance to experience the entire hotel. Our room and the facility were clean and we'll kept. Staff was friendly and helpful. Only critical feedback is the rooms are dated and furniture is worn.

Family

8/10

Excellent

30 Jun 2026

Mitchell

The hotel was well presented, and in a great location, the train station is very close by, as were lots of great shops and restaurants, the outdoor pool area was a highlight, though it was unusual not to have pool access included in the room rate, fairly good value, though be careful of all the add-ons, not much included in the basic room rate

8/10

Excellent

25 Jun 2026

Stephen

The room was clean and the building was wonderful, great location. What I will say is that it's misleading to have the pool as the main image considering it's not part of the accommodation cost and needs to be paid separately. It's paid per use, not per day - and nearly 40$ per use. If you're choosing this accommodation because the image of the pool lured you in like I did, just know that! Otherwise the hotel is wonderful.

Partner

10/10

Exceptional

25 Jun 2026

anjani

Wonderful property and location was also great. Everything was close by. The hotel itself has restaurants, money exchange machine( was not giving a good rate though ) , spa, pool, concierge which helped us send our luggage from busan to seoul. Overall a great property, good clean rooms and amenities. Laundry is also located v close to the property so it was v convenient.
Would definitely stay here again !

Family_with_children

10/10

Exceptional

24 Jun 2026

Peter

Amazing hotel and staff. Thank you for making our stay so enjoyable!

Family_with_children

10/10

Exceptional

24 Jun 2026

Elizabeth

Amenities are way too expensive.

Self

10/10

Exceptional

23 Jun 2026

Prashneel

Great facilities, Great hotel

Partner

6/10

Pleasant

19 Jun 2026

Veronica

Romm

10/10

Exceptional

18 Jun 2026

Chih-Yuan

Good location

Family_with_children

10/10

Exceptional

18 Jun 2026

Omar

It was a first class experience. True 5 star. The only suggestion would be to update the rooms.

Family_with_children

8/10

Excellent

11 Jun 2026

Anne

Good location but the close by train station entrance/exit is stairs only.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Elizabeth

Staff were lovely. Some spoke English

Family

10/10

Exceptional

03 Jun 2026

Antonio

Great Hotel in top location for markets .
Accommodation was top quality with great comfortable beds

Partner

10/10

Exceptional

01 Jun 2026

Minjoon

greatly maintained place even though it is quite old

8/10

Excellent

31 May 2026

Terry

Hotel was situated in a good location with metro station access via the mall. The rooms are a bit outdated but clean. The breakfast buffet was adequate with quite a bit of variety. My only complaint is a staff member working in the restaurant who would not give me a peppermint tea bag to bring to my wife in the room because she was not feeling well. We have as already pre paid for the buffet for the length of our stay. I had to speak to a manager/supervisor in order to get it. I expected better from a 5 star rated hotel.

Partner

10/10

Exceptional

29 May 2026

Claudia

The hotel is beautiful and it’s connected with the
Lotte super store, many luxury brands!!’ There are several restaurants, cafeteria and sweet treats. The staff was very helpful, they contacted travel

10/10

Exceptional

28 May 2026

Kimberly

Hotel was beautiful and staff was excellent. You take escalator to floor below and there are all kinds of shops and foods which is very convenient.

Family

10/10

Exceptional

26 May 2026

TEO

Overall, the hotel stay was pleasant with a good location, clean rooms, and friendly staff. The service was smooth and comfortable throughout the stay. However, the buffet breakfast was slightly disappointing as the variety was limited and some of the cooked food was not served hot. It did not feel like good value for the price paid.

Partner

6/10

Pleasant

26 May 2026

Nathan

Very impressive lobby but low ceiling floor 30 and dark room. I had 3 portable lights added so I can do some paperwork. Shower outdated. Pool use restricted to once a day.

Partner

10/10

Exceptional

26 May 2026

Renana

We stayed only one night but the hotel was very convenient. The staff were friendly and even went above and beyond helping us find a taxi to the airport early in the morning.

Family

10/10

Exceptional

25 May 2026

Maritza

Modern and clean! Gorgeous!

Friends

6/10

Pleasant

24 May 2026

Louise

Nice hotel although disappointed as a five star hotel that we could not use the pool and experience was not great.
My sneakers were taken from my room, perhaps housekeeping disposed of it (not accusing any0ne of stealing it), it was a bit old but would have thought housekeeping would not throw out guests items until the end of their stay.

Family

6/10

Pleasant

21 May 2026

Loren Janina

For a 5-star hotel, the room and hotel building itself did not meet expectations. The room was outdated, with repairs and maintenance in the room visible and left me with the feeling of old and dirty. The hallways stunk. We stayed on the 20th floor and the elevators took a long time because it was servicing other floors (businesses) to non-guests. The only nice area was the lobby to walk through. The location was good since it had direct entry to the mall. The staff were great too.

Family

8/10

Excellent

19 May 2026

Margaret

I was disappointed that we couldn’t use the pool as that was the reason we booked this hotel.

Partner

10/10

Exceptional

19 May 2026

Ariye

Amazing hotel staff and amenities .all perfect.

Partner

10/10

Exceptional

17 May 2026

Paul

Breakfast was fantastic. Lots of choice

10/10

Exceptional

12 May 2026

Hyacinth

Great place, would definitely stay there again. Staff were amazing and helpful

Partner

6/10

Pleasant

12 May 2026

issachar

Lobby was grand and big, typical of Lotte style. Our first impression of the porter when we get off the taxi, he was grouchy and not welcoming at all. There's also a queuing system for check in if you arrive before the official check in time at 1500. Seldom see this practices in other hotels. Even with the queuing ticket issued, you are only allowed to come back and check in earliest at 1430 onwards. Room was smaller and very dated! No smart TV and only one international plug at the desk area. Safe is also very difficult to use. The bathroom amenities was nice smelling and water pressure really strong. Location wise connected to Lotte mall, lots of restaurants n shops nearby. Definitely convenient. Overall, I think the experience will be even better if they revamp their rooms and consistent customer service throughout

Partner

10/10

Exceptional

10 May 2026

Andres

Excellent

10/10

Exceptional

08 May 2026

Namwook

Very good place

Partner

10/10

Exceptional

07 May 2026

Célia

Great location and amenities. Very comfortable rooms and helpful staff.

Self

8/10

Excellent

05 May 2026

Hae

Overall experience was great and staff was extremely friendly and helpful. Only reason I didn’t give five stars is the hotel is showing its age and is in need of a remodel.

Partner

10/10

Exceptional

30 Apr 2026

Jaye

Beautiful hotel and views, fantastic service and location.

Partner

10/10

Exceptional

29 Apr 2026

Sushil

Great property with very friendly and helpful staff

Friends

10/10

Exceptional

28 Apr 2026

Linda

Excellent location, beautiful views and clean comfortable rooms

10/10

Exceptional

26 Apr 2026

Marcia

Polite staffs and great food.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Patricia Ann

We had a great stay at Lotte Hotel Busan. The deluxe family twin room was spacious enough for three of us & our luggage, & we loved the view overlooking the pool. The natural lighting in the morning was amazing, perfect for doing makeup.

We’ve also stayed here before in a junior suite & really enjoyed how roomy it was, especially with the separate living area.

The location is super central, making it easy to get around. My only complaint is the bathroom lighting, it’s quite dim & as someone who does makeup, it wasn’t ideal. Brighter lighting there would make the stay even better.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

JUNGYEUN

With Department store and many convenient facilities nearby, everything—from transportation to dining—was very accessible. The staff (especially concierge staff) were also extremely kind and helpful , so every stay has been a great experience. It’s my go-to hotel whenever I visit Busan.

Self

10/10

Exceptional

22 Apr 2026

Lee

Fantastic location, excellent staff with great customer mindset, room with functional amenities. Indoor connection to the subway and the dept stores. Navigating back to the hotel from the store is quite a challenge. The signage is poor, especially when the dept store is closed, many signages pointed to closed access. Otherwise, hotel is well situated with countless dining option outside the building, and a nearby laundromat is only 5 mins walk away. Not cheap but well worth the price. We used this as base to travel around the attractions in Busan, using combination of taxi, bus and subway. We also travel to Jeonju using the subway and express bus. Appreciate the superb and convenient location.

Family

10/10

Exceptional

19 Apr 2026

DENNIS KAH CHONG

Good locations, and excellent staff service

Family

10/10

Exceptional

19 Apr 2026

Xuan

Lovely high quality hotel which was within walking distance to the metro with plenty of food and shopping options around. Good sized bathroom and bedroom.

Partner

10/10

Exceptional

19 Apr 2026

Mohammad

The location and clean
Needs a thicker Matress

Partner

10/10

Exceptional

17 Apr 2026

Michael

Staff was great and provided a 5 star experience room was clean

10/10

Exceptional

16 Apr 2026

Somya

Staff was very very helpful

Family

8/10

Excellent

13 Apr 2026

Ronald

Awesome...

Business

10/10

Exceptional

13 Apr 2026

Noel

Location is great. Neat hotel. Great staff.

Self

10/10

Exceptional

10 Apr 2026

Wee Lam

Room is clean

10/10

Exceptional

10 Apr 2026

David

Amazing staff and hospitality, spacious hotel, loved everything about it. Sincerely.

10/10

Exceptional

06 Apr 2026

Samer

We had a fantastic stay at Lotte Hotel Busan. The hotel was exceptionally clean and modern, and we were fortunate to have a spacious room on a high floor with a great city view.

The room itself was very comfortable, well-designed, and impeccably maintained. We really appreciated the space and overall quality, and honestly wished we could have stayed longer.

The staff were friendly, welcoming, and always helpful, which made our experience even more enjoyable.

We didn’t have the chance to try the dining options, so can’t comment on that, but overall we thoroughly enjoyed our stay and would highly recommend this hotel.

Partner

8/10

Excellent

06 Apr 2026

Dung

Hotel advertises about their indoor and outdoor pools without advising guests of additional cost for pool usage. It’s disappointing to find this out after checking in and they never mentioned that in door pool was under constructions.
Receptionists, concierge, door man and house maid were very fast efficient and attentiveness!

10/10

Exceptional

05 Apr 2026

Donna

It is a great facility, and the staff are welcoming, helpful, accommodatjng, and friendly. I believe the price should include breakfast and use of the pool.

Family

10/10

Exceptional

05 Apr 2026

Jessica

I stayed for one week. The hotel staff made sure i felt special and welcomed. The hotel had so many wonderful amenities. I used the pool and had a lovely lunch overlooking the pool area. The staff was kind enough to help me navigate getting to the bus station. Wonderful stay i would come back again.

Self

10/10

Exceptional

27 Mar 2026

Ellamae

My time at the Lotte Hotel Busan was outstanding. They were able to provide great service all around. They were very accommodating and helpful when our air conditioning in our room was not working. Definitely will be back!

8/10

Excellent

27 Mar 2026

Nancy

The Lotte brand is generally reliable, and this Lotte Hotel location was no exception. For any reviews of it being an older hotel, the staff keeps the rooms very clean and comfortable. I had the best sleep here out of five months of travel because of the bed and the quiet. The hotel amenities and dining are geared more toward business travelers or if you’re mostly interested in shopping and drinking. You’re going to have to take a taxi to go anywhere interesting. The staff didn’t seem like they get many international tourists, but they were all very polite. Also, not many casual dining options. No restaurants open during check-in time. You can get room service, which was actually very good, but restaurant dining is rather formal with very specific hours. If you must be in this area, this is a solid choice. Otherwise, I would recommend staying in Haeundae.

Self

10/10

Exceptional

24 Mar 2026

Garrett

The view was amazing, the workspace was great. The over room was luxurious, spacious, great in room amenities, Nespresso, nice teas, great bed, sheets & pilows. Beautiful bathroom. The property is excellent. Highly recommend staying here. Also great location easy to get around all of Busan, 2 major train lines connected to the hotel.

Self

10/10

Exceptional

20 Mar 2026

Soyoung

The service at this hotel is exceptional — easily the best I’ve experienced. I had a migraine and asked about early check-in. They let me know the room would be ready by 2pm, and while I was waiting in the lobby, a staff member came to find me before 2pm to let me know I could check in, which I really appreciated.

There is also a staff member in the lobby who greets guests and helped bring my luggage to the room while explaining the in-room services. I used the luggage storage service twice, and every staff member I encountered was consistently attentive and professional.

Cleanliness was top notch. Everything in the room was well organized, including the information sheets. While the hotel itself isn’t particularly modern, it is very well maintained. You can tell they take pride in upkeep — even the public washrooms in the lobby were spotless.

Overall, the level of care and service here really stands out.

Family

10/10

Exceptional

17 Mar 2026

KEN

It was pleasant stay.

Family_with_children

10/10

Exceptional

16 Mar 2026

Sung Han

Clean Room

Friends

8/10

Excellent

15 Mar 2026

KEN

It is over whole great say. Bathroom is bit old and hot water from the faucet is really weak, other than that it was good!

Business Family_with_children

10/10

Exceptional

14 Mar 2026

Laura

Excellent hotel with helpful and attentive staff, spacious rooms and comfortable beds.

Family

10/10

Exceptional

11 Mar 2026

Jaime

Staff was very helpful throughout my stay.

Self

10/10

Exceptional

10 Mar 2026

CHRISTOPHER

generous and respectful staff! clean rooms/building

10/10

Exceptional

04 Mar 2026

Maricris

Very clean room, great staff, close to shops and markets.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

JUNG

It was so comfortable that I extended my stay by one extra day.

Self

10/10

Exceptional

02 Mar 2026

JUNG

As always, the hotel service was excellent, and all the staff were extremely kind and helpful, which made my stay very comfortable. The hotel is conveniently located with department stores and shops right nearby, and there are many dining options in the area. The hotel buffet was also delicious. Overall, it was a very convenient location where I could easily walk around without needing transportation. I would love to visit again — it was especially a great place to enjoy a relaxing and comfortable stay without having to travel far.

Self

10/10

Exceptional

20 Feb 2026

Ido

Amazing hotel. Nice staff. Especialy the conceirgae

10/10

Exceptional

13 Feb 2026

Kirby

Clean room, beautiful expansive view of the city, varied choices for breakfast, excellent staff. Shout out to the young lady in concierge desk who helped us plan our Busan day- Thank you for your patience and practical help including writing down the names in Korean of the places we wished to visit.

Leisure Family

10/10

Exceptional

27 Jan 2026

Ronald

Yes the room was spotless and the staff was most courteous.

Business

10/10

Exceptional

14 Jan 2026

Mark

Convenient and easy to get to.
Lots of shopping nearby.
Many food options.
Undercover and warm.

Leisure Family

8/10

Excellent

07 Jan 2026

Kamy

Because of the centralized heating system of the hotel, we felt very warm and stuffy inside the room for the first 2 nights. The staff had to lend us an electric fan to use at night. Overall, the concierge team is helpful, specially the girl named Alex. There’s an outdoor pool but who would want to use it during winter time anyway. 😅

Friends_and_family Family

8/10

Excellent

01 Jan 2026

clarence

clean room

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Yeo

Had a great stay at Hotel Lotte Busan. Very central location and access to food street and transport - subway and buses.
Excellent concierge services- staff can speak English and try their very best to help n recommend good eating places. My hotel to stay whenever i visit Busan.
Underground shopping and eating places. Direct link to subway.

Leisure Friends

8/10

Excellent

26 Dec 2025

Jenny

The hotel allowed us to seamlessly change our rooms for our next reservation. Thoughtful for them to arrange for us to shift on the same floor.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Susan

Courteous staff and room was clean

10/10

Exceptional

21 Dec 2025

Taryn

Staff was exceptional they had great amenities, efficiently addressed my needs, and went above my expectations it truly is a five star hotel with five star staff really appreciated my stay there.

Leisure Self

10/10

Exceptional

19 Dec 2025

Tiffany

Place is beautiful

10/10

Exceptional

19 Dec 2025

Cheong chuan

Great service and 5star hotel standard as expected

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

JIEUN

Clean room, friendly staffs, great location, and cozy bed.

Partner

4/10

Poor

13 Dec 2025

Alice Shuk Fun

The staff make you feel unwelcome. Feel times Room make up does not replace tea cups and towels.

Partner

10/10

Exceptional

06 Dec 2025

Brian

Staff very friendly and housekeeping are very responsive. Lobby can get pretty busy and it is nice being connected to a department mall with a grocery/deli in the basement. The perfume used in the hotel though was pretty strong in the hallways.

Leisure Partner

10/10

Exceptional

04 Dec 2025

myeonghoon

Kind Staff and Clean room.

Business

10/10

Exceptional

03 Dec 2025

Chin Lee

Spacious and clean room.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Nguang Leng

Had an amazing stay at Lotte Hotel! Location is superb and room is comfy and spacious ! We even got an upgrade , thanks to graciousness of the recept . Will definitely stay at Lotte when we r back in Busan !

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Eva

It was a nice hotel. We got upgraded to a higher floor with an amazing view of the city. The room was spacious and clean. Bed and pillows were comfortable. The staff were very friendly and helpful.

Partner

10/10

Exceptional

01 Dec 2025

Teresa

Perfect hotel for traveling foreigners. I wish I could give this hotel six stars. Check-in staff were able to speak English very well and were eager to store bags since room was not ready. Clean hotel room and common areas including the department store. The breakfast buffet and the downstairs bakery was delicious and high quality. I didn’t use the pool, gym or spa. I will definitely stay here again in the future. Excellent service!

8/10

Excellent

30 Nov 2025

Vivian

Great location with mall below and market in the area. Lots of food options.

10/10

Exceptional

29 Nov 2025

Cathy

Beds were really comfortable and room size was ok for two people.

Leisure Friends

10/10

Exceptional

26 Nov 2025

Rajbans Singh

Very clean n great staff

Business Self

10/10

Exceptional

25 Nov 2025

Federico Luciano

Wow this is a nice hotel very well located and there is a staff that is so kind, alway with a smile. The hotel is a perfect spot to rest in rooms working A/C not one noise. everything is well preserved, the room is very clean, and the service call is top. I will be staying here again by far. Thanks

Leisure Family

10/10

Exceptional

19 Nov 2025

Matthew

Loved the stay here at Lotte, all facilities and services were great

Leisure Family

10/10

Exceptional

18 Nov 2025

Dmitry

Great hotel.
Lounge definitely worth the price.