Name: Monte Santo Resort
Address: Rua Joâo Paulo II, 0, Carvoeiro, 8400-559, PT

4/10

Poor

27 Jul 2026

Nicole

Our check in process was not smooth. Upon booking on Expedia I used the search parameters for 1 adult + 2 children. I booked a one bedroom suite knowing the pull out sofa will be used for my second child. I chose to add buffet breakfast as prompted when selecting the room. I paid EUR27 for the ‘add on’. Open arriving at the property I was told that Expedia confirmed a room for one adult only. No pull out was ready & they fixed. Breakfast was EUR16 and EUR8 for each child. I had to pay the extra for the children’s breakfast. I flagged to Expedia that this add on was based on my search parameters (including adding in each child’s age)and was their mistake that they didn’t engage at all. We tried to eat dinner at the restaurant and were treated very rudely by the restaurant staff. They did not seat us (you must check in at the restaurant reception) - we seated ourselves. We were not brought menus but after waiting 15 minutes were asked to then change tables. We left and ate at a lovely place 1km away from the hotel. The next morning I complained and they suggested the manager would come speak to us at breakfast. No one came. A real show of a lack of 5-star sensibility at a hotel. We were then told the kids breakfasts were complimentary. I insisted on paying on principal as I felt incredible disrespect by the lack of care of the hotel management. This property is well kept and should be great for families. Management and agency and care of staff is a huge miss.

10/10

Exceptional

25 Jul 2026

Francesca

The customer service was excellent and I loved the aesthetic of the resort! On top of that the room was lovely and tidy and all the people working at the resort were very friendly. Would recommend!

8/10

Excellent

14 Jul 2026

Rebecca

Accommodation was of good standard, the pools were well maintained and staff were helpful.

Family_with_children

10/10

Exceptional

12 Jul 2026

Gavin

Really nice accommodation and the main pool area was maintained to a good standard. Misses out by not having any sort of shop on site.

Family_with_children

6/10

Pleasant

10 Jul 2026

Cynthia

Our first room was ant infested. Ants all over the kitchen counter and dining table. We had to request a new room. They tried to tell us they could send someone to exterminate and we had to insist on a new room. The new room was better- did still see a couple ants but not as bad. The property itself was beautiful though especially the pool area. Overall for the price it’s worth it.

Friends

8/10

Excellent

20 Jun 2026

Tyler Emmet

Great pool, friendly staff, and nice gym. The location was perfect, 5-15 min away from anything you would like to do (by car). Breakfast was great, I would not recommend eating lunch or dinner though, over priced and lacks flavor, plenty of better options in the local area.

Family_with_children

10/10

Exceptional

12 Jun 2026

Gillian

Fantastic hotel - staff very attentive and always on hand to help - facilities fantastic!

Partner

10/10

Exceptional

10 Jun 2026

Jacqueline

Great location near town. Spacious apartment with kitchen. The pool was nice but we didn’t get to use it. I liked that it had 2 full bathrooms bc I traveled with my older son and daughter. It also had a pull out couch so they didn’t have to sleep in the same room. Enjoyed our stay!

10/10

Exceptional

09 Jun 2026

Allison

What wonderful accomodation - we stayed in a 2 bed luxury apartment and were surprised at how large it was. We were also fortunate to have a very large terrace overlooking the pool area. Resort was quiet and relaxing with plenty of space around the pool. Easy walk downhill to the beach which took approx 20 mins and a few minutes longer back. Uber were cheap and easy to book if you need a taxi. Lovely toiletries including bath robe and slippers. Spotlessly clean rooms including daily housekeeping. Very friendly staff. Would definitely return

Friends

10/10

Exceptional

09 Jun 2026

Stephen

This was our second visit to Monte Santo and it was just as good as our first. The apartment was pristine. The pools are lovely. The restaurant and takeaway food service are excellent. And really importantly the staff, from the receptionists to bar staff to housekeepers, were all incredibly kind, friendly and professional. Our four year old and eight month old had the time of their lives, as did we. We’ll definitely be back!

Family_with_children

10/10

Exceptional

25 May 2026

Abiodun

This property was a great find! It was immaculate. The townhouses were nestled in well manicured landscaping. The club house was wonderful with breakfast that was decent.
The location was 8 mins to the center of town.
Our only observation was that the vilas was in need of modernization. The decor needed refreshing. The washing machine and dishwasher didn't work.
The cooking appliance were great though and you had everything you needed to make a simple meal.
Overall, we had a lovely stay and our dinner at the restaurant was amazing!

Family

10/10

Exceptional

23 Apr 2026

Cowan

The staff were very helpful with any request

Family_with_children

6/10

Pleasant

04 Apr 2026

Diogo

The resort has an amazing look, particularly the outdoor areas, but the lack of maintenance is concerning. Staff were really friendly and always at hand. The outdoor pool was clean and the water was kept in proper condition, but the bridges were closed as they are falling apart. The room looked amazing, but again lack of maintenance was a negative factor. One toilet leaking water, one bathroom smelling like sewer and the bedroom walls hid a lot of damage behind the wallpaper. This could be seen in other areas of the hotel - Turkish bath out of order, hydrotub broken. Sauna, indoor pool and gym were all fine.

Family_with_children

8/10

Excellent

03 Apr 2026

Inez

Large resort with 2 bedroom / 2 bathroom houses ideal for families or friends sharing. The houses have gardens that share a pool.

We have been here three times now over the last 6 years and eve though it’s always enjoyable, maintenance of properties and grounds could be better.

Lots of things broken in the house, housekeeping skipped one day and didn’t clean the floors the second day, playground and woodwork everywhere could do with paint.

If we were to pay high season prices we could have complained

Claudia at the kids club is great

Family_with_children

10/10

Exceptional

18 Mar 2026

Jeff

Gorgeous setting. Close to town but far enough away to be serene. Super apartment style, amazing grounds and amenities. Better than a hotel for sure.

Friends_and_family Family

6/10

Pleasant

02 Mar 2026

Rachik

Excellent accommodation that exceeded our expectations but unfortunately the main idea of our stay was to enjoy the wellness facilities which were closed and we should have been informed prior to arrival.
Being in February and the weather not being warm enough to enjoy the outdoor pool ( or beaches ) we definitely were looking forward to enjoying sauna and jacuzzi as well as indoor pool .
We would have chosen another resort should we have known.

Partner

8/10

Excellent

21 Feb 2026

Ajeeth

Room was spotless

Family_with_children

6/10

Pleasant

16 Feb 2026

Wynn

2 bedroom villa was spacious. Cannot comment on pools or grounds as we visited off season. Breakfast plentiful and delicious.
Kitcen not very well supplied for cooking meals , but we managed. The glass wall in one of the showers was not connected in any way to the tub, so the bathroom ended up totally flooded; housekeeping did not replace the towels we soaked from mopping it up.

Leisure Family

8/10

Excellent

14 Feb 2026

Alan

Fabulous 5* resort. Sadly the indoor pool was closed. We received an appropriate gesture.

Partner

10/10

Exceptional

01 Feb 2026

Gary Michael

This is an excellent complex which we have stayed at many times.

All rooms are large with a separate Kitchen/lounge as well as large bedrooms.

Leisure Partner

10/10

Exceptional

16 Oct 2025

Filomena

Staff lovely , so helpful ! Room great very walkable to pool , lounge. Only thing is that nothing really walkable outside of resort, needed to drive to get to town etc.But would still stay here again!

Leisure Family

10/10

Exceptional

11 Oct 2025

Alan

Stunning venue.

Friends_and_family Family

6/10

Pleasant

02 Oct 2025

Martin

The location is perfect, but for a five star resort unfortunately it falls short especially in the properties. We stayed in a two bedroom Town House which on arrival looked fantastic, but soon noticed the poor condition internally. The living room had several loose floor tiles large chunks of plaster missing from walls and the skirting boards in an awful condition. The handrails for the stairs was a worry though they had definitely been coming away from the wall at some point and silicon had been used to try and hold the rail in place which wasn't working and clearly this is something they should address for safety purposes.
Jacuzzi in each bathroom didn't work shower fixings broken or missing in each bathroom.
Main bedroom balcony patio door lock was broken and the outside light didn't work.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Shivam

Amazing resort!

Leisure Family

10/10

Exceptional

28 Sep 2025

Joseph

Clean and comfortable

Leisure Family

10/10

Exceptional

25 Sep 2025

Kenneth

Resort is very family friendly. Breakfast was great and the pool was clean. I would recommend this resort.

Partner

10/10

Exceptional

04 Sep 2025

Terry

Great find

Lovely chilled resort. We walked a lot, there’s a lot of hills nearby so be prepared for that.
Otherwise taxis are very cheap

Partner

10/10

Exceptional

04 Sep 2025

Kyung Min

We had a nice stay at the resort. The property is clean and well equipped.

Leisure Family

8/10

Excellent

16 Aug 2025

John

This resort has great bones. It has the potential to be great and, I think, was once, not long ago.
It’s let down by the condition of the rooms/apartments.
The location is good, it’s possible to walk to a few restaurants and Carvoeiro is within striking distance.
Our apartment was a good size, but just needed some maintenance and updating.
The dishwasher didn’t wash dishes properly. The rail on the balcony was warped, “splintery” and needed painting/staining. The fittings in the bathroom were, in some cases, missing or broken.
The mats in the gym are worn thin, the floor of the gym is stained and damaged.
The TV service was good in terms of choice of channel, signal was patchy though and could benefit from providing access to Netflix, Prime etc.
Would I go back? Yes, right after a renovation.

Leisure Family

8/10

Excellent

16 Aug 2025

Amy

We really enjoyed our stay at Monte Santo and would happily return. Our room didn’t have enough blankets or towels and when they were replaced they often weren’t replaced equally (no bath mat after cleaning, missing face clothes). Otherwise, it was a great stay

10/10

Exceptional

29 Jul 2025

Harpreet

Great group family resort

Great staff and the main pool was the main attraction. We were a group of 20 people staying in a mix of 2 bed apartments. All the rooms were good, clean and had everything you needed. We didnt need to fight for loungera in the morning but most people were quite quick to place towels.

Some of the pool area had tiles that could do we replacing and some of the bridges needed attention.
The Cool Bar by the pool was great for drinks, ice creams etc. The breakfast was always good, attentive staff. They offered various eggs too but no sign to say that so found out by seeing other peoples food. The nearby town of Carvoiero was great to visit too. Easy to get around in cabs and Ubers.

Friends_and_family Family

10/10

Exceptional

29 Jul 2025

Sarabjit

Amazing trip!

This was an amazing trip for us! We were a family of 18 staying in multiple apartments over the resort. The pool, the townhouses and apartments, the service. All was amazing! We can not fault it. We went with elderly family members at 70 years and old and the youngest was 7!

Friends_and_family Family

2/10

Poor

29 Jul 2025

Mr B

Disappointing Stay – Far from 5-Star Standards

Our stay at Monte Santo Resort started well but quickly turned into a series of frustrations. Upon arrival at our 3-bedroom villa, we found an external door that was unable to be locked and none of the phones working. Reporting these issues to reception was futile, as the phones were apparently on back-order – a claim I found hard to believe.

The pool area was another disappointment. Despite a policy against reserving sunbeds with towels, this was ignored, making it impossible to find a sunbed during peak hours unless you joined in the same practice.

The villa had significant maintenance issues. Two bathrooms had baths that wouldn’t drain, and the third lacked a plug entirely. Maintenance eventually fixed the drains, explaining parts were missing – a baffling oversight. The worst issue came two days before checkout when a plumbing leak caused the downstairs bathroom ceiling to collapse, leaving two bathrooms unusable. Despite reporting this early, the response was slow, and a villa change was only offered late in the day, which was impractical as we were attending a wedding.

Other issues, like loose bannisters, added to the disappointment. Overall, Monte Santo Resort fails to meet 5-star expectations. Poor maintenance, lack of attention to detail, and inadequate handling of issues made this a stay we wouldn’t recommend or repeat.

Friends_and_family Family

6/10

Pleasant

16 Jul 2025

Jennifer

Unfortunately we had a number of maintenance issues , lots of broken things in the 2 bed townhouse air conditioning after a number of attempts could not be fixed , door was Broken , button to flush toilet and more they definitely need to be maintained better . Staff are great it’s a lovely resort but I can’t say it’s 5 star due to those issues I would say 4 stars and unfortunately won’t return .

Leisure Family

10/10

Exceptional

12 Jul 2025

Venisha

Great stay

Leisure Friends

10/10

Exceptional

01 Jul 2025

Michael

Very nice property 15 minutes walk to town (downhill) cheap Uber back.
Had only a couple of small issues.
They do need to change the music in the bar/restaurant. 5 songs in the entire loop.

Leisure Partner

10/10

Exceptional

16 Jun 2025

Gemma

We had a wonderful stay at this beautiful hotel in Portugal. From the moment we arrived, the staff were incredibly welcoming and especially great with the kids, which made a huge difference for us.

We stayed in a two-bedroom apartment, and it had everything we needed for a comfortable and relaxing stay. The space was clean, well-equipped, and perfect for our family.

The breakfast offered a great selection each morning – something for everyone – and really set us up for the day. But honestly, the highlight for the kids was the pool area. They didn’t want to leave! It was safe, fun, and a big hit for the whole family. Could do with a small amount of upkeep in this area with the decking but this didn’t hinder or bother us in anyway.

All in all, a fantastic experience and we would definitely return. Highly recommend for families looking for a relaxing and enjoyable getaway.

Friends_and_family Family

10/10

Exceptional

07 Jun 2025

Leila

Lovely hotel, we had a great time

Leisure Family

8/10

Excellent

06 Jun 2025

Alison

Lovely place, well maintained with a super staff. Townhouse has everything needed and they fitted stair gates immediately when we asked. Will definitely return.

Friends_and_family Family

10/10

Exceptional

03 Jun 2025

Murray

Great experience

Friends_and_family Friends

10/10

Exceptional

30 May 2025

Arun

Great stay

Friends_and_family Family

10/10

Exceptional

18 May 2025

Susan

Outstanding

The most amazing place. Staff were lovely, everywhere extremely clean, facilities fantastic and our suite was just perfect. Will definitely go back!

Partner

10/10

Exceptional

10 May 2025

Ashish

Very nice and friendly team, town house was very well located and amminities . Can use better mattresses

Business_and_leisure Family_with_children

10/10

Exceptional

25 Feb 2025

Vincent

We loved it at Montesanto, the staff is extremely friendly and helpful, we were there to celebrate my husband 50th birthday and they surprised him with a bottle of wine and cake.
The facilities are very accessible for someone with difficulty with mobility for example, lift to the restaurant and pool and walkable paths around the property. We are definitely coming back!

Leisure Family

8/10

Excellent

22 Feb 2025

Jamie

Nice place

Nice spot really enjoyed it. All facilities excellent. Only small negative. The balconeys are unbelievably close to each other. It's like you're sharing a balcony nearly with your neighbours.

Friends_and_family Family

8/10

Excellent

15 Feb 2025

Linda

Nice view and staff. Too far from restaurants and shopping.

Leisure Partner

10/10

Exceptional

30 Dec 2024

gulamgaus

Very good service

10/10

Exceptional

21 Dec 2024

Chioma

This is a nice location if you want quiet time to your self and friends. My friends loved the peace of the environment. Nice staff . A bit out of town other wise lovely . 😍😍

Leisure Friends

10/10

Exceptional

31 Oct 2024

Andre

Absolutely loved it!!

Partner

10/10

Exceptional

26 Oct 2024

John

Stayed mid-October. Fantastic resort, staff super friendly and attentive. We celebrated a couple of birthdays and received cakes and sparkling wines from the resort. Buffet breakfast was excellent. The resort was kept spotless and rooms cleaned each day. The location was great, near the beach, supermarkets, town and some great restaurants.
Only thing I’d say could be improved upon is the heating of the indoor pool could be slightly warmer.

Friends_and_family Family

10/10

Exceptional

09 Oct 2024

Martin

Perfect in every way

8/10

Excellent

03 Oct 2024

Patrick John

Lovely resort with a fantastic swimming pool.

Leisure Partner

6/10

Pleasant

27 Sep 2024

Verified traveler

Great resort with some flaws

Fantastic place, couldnt fault how nice the rooms are and hotel.

Onky downsides were
1. Location - it is on the outskirt of the town which means if you don't have a car you're talking 20-30 minutes of walking into town which is made hard since it is downhill and on the way back it is uphill

2. Barely any staff was knowledgeable in English which made it hard to order food/drinks

3. Kids - I love kids but there were a lot of families with kids and couples with kids which means a lot of noise

4. Not the best options for gluten free for breakfast. They have bread which isn't nice, cereals and croissant/madeleines (if they remembered to take them out of the freezer). No separate toaster either

Otherwise can not fault the hotel. We were a couple with no kids and we went in September to avoid kids.

If you have a family then great place as they have a kids playground and a small kids pool.

Partner

8/10

Excellent

16 Sep 2024

Azim

Property was really good and the unit was great. The safe did not work but all else was great.

Leisure Family_with_children

10/10

Exceptional

19 Aug 2024

Rami

Space

Leisure Family

10/10

Exceptional

18 Aug 2024

NATASHA

We had the most wonderful stay. Everything was 5 *. The staff were always accommodating, plenty of space outdoors and the pool choices were great!

Leisure

6/10

Pleasant

23 Jul 2024

Vikram

The housekeeping service is lousy. They tSke s total of less than 10 minutes to clean and it remains messed up.
One day they came at 9.30am I said in 29 mins we will be gone. Housekeeper said they will be back. That back was at 4.30pm after 2 reminders to the front s
Desk

Partner

10/10

Exceptional

21 Jul 2024

katia

Great place to stay walking distance to the beach

Leisure Family

6/10

Pleasant

13 Jul 2024

gelcys

The property is overall nice and close to the beach. The interior of the apartment could be cleaner and in better shape and looks a little worn and rundown. The washing machine in our unit did not function properly . The showers were difficult to enter since they were up high .

Leisure Family

2/10

Poor

29 Jun 2024

JJ

Ants in the bed

On the first night of arrival we informed reception at 8pm there was a problem with ants in one of the bedrooms when we were leaving to go out for dinner, on our return at 12am nothing had being done about same only for the ants to have completely covered the beds, it took over 3 hours to get the matter resolved and moved to another room/villa. I note from reviewing previous comments another traveller had a similar problem in July 2023. Breakfast was poor and limited chose for what you would expect from a 5 star resort. Staff appeared to be indifferent to customers needs

Friends_and_family Family

10/10

Exceptional

14 Jun 2024

Jackeline

Beautiful and comfortable resort for family with children.

Leisure Family

8/10

Excellent

26 Apr 2024

Claude

Endroit tranquille malgré le fait que ça soit très familial.
Déjeuner inclus excellent.
L’appartement qui nous avait été assigné était bien situé par rapport à la piscine.
Localisation centrale par rapport aux activités environnantes de la région. Nécessite des déplacements en voiture.

Leisure Family

6/10

Pleasant

15 Apr 2024

Nastasi

This is a nice property that is convenient for families that want an apartment and kitchen but some of the hotel facilities issue we had was with the check-in team. They were not helpful at all and even though there were properties available as it was not fully occupied we had to wait until 4 o’clock to get our room on our first day even though we arrived at 11 am we were offered anywhere to change which was not ideal with children after a flight. Breakfast staff are friendly. Housekeeping was a bit hidden miss sometimes shower gel and towels would be replaced and sometimes not. We had an issue with our dryer, which was the only option to dry clothes after they had been washed. We did report this but it was not fixed.

Leisure Family

10/10

Exceptional

13 Mar 2024

Clive

Always dependable and good value for money - we stay here often

Leisure Family

10/10

Exceptional

03 Jan 2024

Arup

the price for the 2 Bd 2 Ba condo at the property was amazing

Leisure Family

8/10

Excellent

07 Nov 2023

Ronald

The 2 bedroom unit was well laid out. The cleaning staff were excellent. Great Pool and reasonably good gym. About a 20 min walk (5 min drive) to the seaside town of Carvoeiro where a number of good restaurants are located

Leisure Partner

8/10

Excellent

22 Oct 2023

Julie

The breakfast was really good with lots of options such as fresh fruit, yoghurt, cereals and coffee. The gym was good however it only opened at 9am which wasn't convenient if wanting to do exercise in the morning before breakfast as breakfast buffet closed at 10am. We stayed in a suite and it was really spacious with a nice outdoor area.

Leisure Partner

10/10

Exceptional

17 Oct 2023

ANDY

Great long weekend

Great location, central, great property, very spacious, staff lovely and will stay again next year.

Friends_and_family Family

6/10

Pleasant

16 Jul 2023

Margaret

Liked pool at townhouse. But daily cleaners not good, no welcome pack sent (as promised), hotel courtesy bus stopped, pool towels not changed etc ….poor services despite an expensive hotel where you’d expect more….

Leisure Family

10/10

Exceptional

14 Jul 2023

Simon

The room (luxury suite) has a big balcony with a sun bed and umbrella, and table for eating.

The living room has a complete kitchen and a sofa, TV area.

The bedroom has a wonderful bed, strong Internet, another TV and two lovely bathrooms.

The breakfast is amazing, as was the buffet dinner, and the pool really good size with plenty of seating.

The only negatives I'd say are
Only one free water despite staying four nights
An excessively high charge for tea in the room!!!

Leisure Partner

6/10

Pleasant

07 Jul 2023

Maria

The staff is nice and polite but did not address all of our complaints, such as the broken shower. The air conditioning was insufficient and there were ants in our unit first floor. The townhouse was clean, spacious, and well-equipped, but the location of the resort is not really conducive to walking into town or to the beach. Overall we give it 2.5- 3 stars. Of all the drawbacks, the ants were the most offensive issue. Otherwise it was a lot of room for the price and would have been very comfortable if the air conditioning worked well.

Leisure Family

10/10

Exceptional

05 Jul 2023

Nikki

Excellent accommodations!!

Everything was fantastic and everybody that worked at the hotel was wonderful and helpful.

Friends_and_family Family

10/10

Exceptional

27 May 2023

Mark

Friendly staff; beautiful property

Leisure Partner

6/10

Pleasant

17 Apr 2023

Bryn

Ok, but needs some repairs

Nice place, but a bit scruffy and poor quality In areas. Hot water screeching all night kept us all up, kids slide split and dangerous. Pool bridges falling apart. It was good value, but I can now see why it’s cheaper than top resorts.

Friends_and_family Family

8/10

Excellent

20 Mar 2023

Dorsena

Comfortable stay. Nice restaurant.

Leisure Family

6/10

Pleasant

30 Dec 2022

Jenny

Nice apartment but dirty and unsupervised pool are

The apartment itself was very nice and comfortable with nice terrace and full kitchen. The real let down was the resort facilities. The pool and steam/sauna area was not clean and overcrowded with 30 unsupervised children running and jumping into the indoor pool and entering steam/sauna rooms. The floors in the indoor pool area were moldy and slippery. The resort even charges guests for clean beach/pool towels if you want them changed. No business center. Definitely not a five star resort. Would not return due to the facilities.

Partner

10/10

Exceptional

20 Oct 2022

Mario

We really enjoyed staying at Monte Santo. The staff , room the whole property was amazing .

Leisure Partner

2/10

Poor

10 Jul 2022

Mukesh

They wanted a deposit for 25 euro (refundable) each for pool towels and one euro every time to have fresh towels. Also the cleaners did not have additional bath, face, or other towels. The food was average

Leisure Family

10/10

Exceptional

10 Mar 2022

Craig

This place is stunning, huge apartment equipped with everything you could possibly need lovely big balcony, the properties are well spaced out with lovely gardens meandering pathways though them
The restaurant is also first class will definitely be returning.

Partner

8/10

Excellent

06 Mar 2022

Verified traveler

Had a great stay with a beautiful spacious accommodation and large balcony in ‘romantic suite’. Great service, staff were really helpful and provided a lot of information. Breakfast was really good. Gym and additional amenities were not quite on par with rest of the resort but enjoyed our massage at the spa however a little pricey.

Partner

10/10

Exceptional

28 Dec 2021

Nakhari

The best example I could use of how attentive and caring the staff is, is that a group member of our trip had her birthday on the trip. Without us having to ask, remind or notify the manager send over a beautiful (large) cake with candles and flowers and a complimentary hand written card wishing her the best and lovely birthday. The time we went in was off season - as such there was less to do but nonetheless the peace and quiet served us well on our vacation. Really recommend this stay - but would also suggest traveling by car as the distances can get quite large if you wish t visit other regions of Algarve. The public system is not that accessible or great.

Leisure Family

10/10

Exceptional

22 Dec 2021

ANTONIUS

Great houses well equipped and good comfort

We had 3 nice bedrooms and comfortable beds. The kitchen is well equipped. Service marvellous. The SPA did not offer warm shower, but nice swimmingpool with hot sauna and Turkish steam bath. Nice floor heating in the apartment. Excellent place even for a winter stay.

Friends_and_family Family

6/10

Pleasant

25 Sep 2021

Ian

We have stayed at Monte Santo many times sine 2013, but obviously had a long gap over the last 2 years due to the pandemic. Although the resort still remains lovely and overall an attractive place to stay, we have definitlery noticed a gradual decline in maintenence both with the apartments and the grounds. The apartmnets are begining to look tired particularly the kitchens, internal walls need painting, the grass isnt cut regulary anymore and there are weeds in gutters and in pavements, making the place look scruffy compared to how it used to be, rather immnaculate. The complex is in decline and has seen its better years. Maid service is no longer daily. Its still lovely overall and we would go again due to familiarality as we have been over 10 times, but its definitrly no longer 5 star in our opinion, but a solid 4 star.

Leisure Partner

6/10

Pleasant

20 Jun 2021

Stephen

It was a bit less than expected.

Business

8/10

Excellent

06 Jun 2021

Helen

A good base to explore the Algarve

Resort had only partially re-opened when we arrived, although this was not clear when we booked, Disappointing there was no bar or restaurant open. Accommodation very good, but an upgrade of some of the facilities in the apartment would make it excellent. A car is useful as located out of the town.

Partner

10/10

Exceptional

31 Dec 2020

Verified traveler

Amazing

It was great! Superb facilities and staff. Will be back there soon. A very minor thing missing was some tea and coffee in the room which I think should be standard in a 5 star establishment.

Friends_and_family Family

10/10

Exceptional

23 Sep 2020

Matthew

Good site for a family stay

We recently stayed at Monte Santo for 10 days during September.

The apartment was nicely decorated, spacious and well equipped. Which was perfect for us as we were travelling with two hound children.

The Monte Santo grounds and beautiful and the pool is a great spacious area to relax.

Service from the bar and restaurant were reasonable. The bar was very expensive, Staff were friendly but service was slow despite there being a limited number of guests during our stay.

The food in the restaurant was okay, Not mind blowing and the experience didn’t reflect the price. There are many better restaurants within a 20 minute walk of Monte Santo in Carvoeiro.

Friends_and_family Family

10/10

Exceptional

28 Feb 2020

Jean

Excellent family holiday at exceptional resort.

This resort is beautiful whether for a family or just a couple. Our family of 6 adults and 4 children had 3 x 2 bedroom luxury townhouses and they had everything in them for a relaxing holiday. There was loads of cupboard space and the cleaners came in every day and replaced all the towels and even left a dishwasher tablet. The grounds are immaculate and we all made use of the indoor pool but only the children were brave enough to venture into the outdoor pools which were very cold in February. The resort is ideally placed for visiting all the local beaches and there are many good restaurants. We will certainly hope to return.

Friends_and_family Family

8/10

Excellent

18 Feb 2020

Verified traveler

The suite was nice, had a washroom and a bathroom so it helped getting ready in the mornings.
The porch door would not lock and even after multiple discussions with the front desk, nothing was done about it.
Even if the chance of thievery is low, it's a matter of safety and unfortunately, we were disappointed.
Nevertheless, the resort was a nice place overall, good breakfast.

Leisure Partner

6/10

Pleasant

23 Oct 2019

Verified traveler

Large rooms with plenty of space. Lounge and dining furniture dated.
Shower outlet blocked and despite numerous requests to have this rectified the issue remained unresolved.
Restaurant noisy with large numbers of uncontrolled children.
No variety in food menu in restaurant.
Room service meal delivered cold and inedible.
Majority of staff at reception unfriendly.
Gym and indoor swimming pool inaccessible before breakfast.

Leisure Partner

10/10

Exceptional

27 Sep 2019

Verified traveler

Excellent apartment - spacious with every extra you could need. It is slightly on outskirts of town - easy walk downhill but preferred to get a taxi back up, particularly in evening. Some good restaurants within 10/15 mins walking but you need to seek them out, the same with the small supermarkets. Car is needed to get to two big supermarkets on Lagoa road. Used restaurant once for breakfast and it as very nice but slightly on pricey side.

Leisure Partner

10/10

Exceptional

13 Sep 2019

Verified traveler

Fitness centre is very useful

The pool position with a constant slight breeze makes sunbathing very comfortable. Pool is great

Leisure Partner

8/10

Excellent

05 Sep 2019

PC

A lot of thought has gone into this property. Nicely laid out, spacious, kitchen is fully equipped. It would be nice if they put a mirror in at least one of the bedrooms by the dresser so that you can sit down and do your hair/make instead of the bathroom. The house was very good and had top end quality furnishings, ie granite worksufaces and nice furniture, except....for the beds. For a 5* property they really were awful. I didn't get a decent nights sleep. I could feel the springs, the mattresses were well worn and dipped in places. If they can't change them all, then at least put good mattress toppers on to save peoples backs.
We paid a lot of money for this holiday and the other downside was the cleaning. For 5* the bedding should have been changed daily. On day 5 I called reception and asked how often the beds should be changed. I was told every day to which I told them I still had the same bed sheets and pillow cases. I asked for the manager to call me and I am still waiting for that call, which is disappointing. They sent a new team in to clean our townhouse and I saw a difference, the new team mopped the floors every day and wiped surfaces and changed the beds. I should have been refunded for the days of non-cleaning and an apology but I didn't even get a call back let alone a discussion. The last thing I wanted was to have arguments on a holiday that we had paid a lot of money on so they can have this review instead.

Leisure Family

8/10

Excellent

20 Aug 2019

Verified traveler

All good, thanks..............................,,,,,,,

10/10

Exceptional

12 Aug 2019

Verified traveler

Lovely pools, comfortable accommodation and in a n excellent location.

Leisure Family

8/10

Excellent

04 Aug 2019

Verified traveler

We loved the apartment. It was in an ideal position close to the pool on the ground floor opening on to the grass so the children could easily go out and play. The facilities were good, lovely pool, lots of space for sun beds, great for the kids. Access to the tennis courts was easy and we played a few times while there. The only thing I found disappointing was the breakfast - the selection was poor for a 5 star resort with no freshly cooked options available and most of what was on offer was cold before it hit your plate. I’m glad we only paid for that once and didn’t pay extra to have the breakfast included.

Leisure Family_with_children

10/10

Exceptional

03 Jun 2019

robert

The facilities were great, but could do with a sweep around of old leaves etc. The awesome pool deck has the same spilt drinks from days ago visible and could also use a more frequent clean. In saying that, I am knit picking here... I lkved our stay and we are going back next year!

Family

10/10

Exceptional

02 Jun 2019

Verified traveler

Great property, perfect for a family with small children.

Leisure Family_with_children

10/10

Exceptional

26 May 2019

Verified traveler

This was our second time to stay at monte santo and it was just as amazing as our first visit. It is everything you would expect from a five star property- clean, friendly staff,suites are equipped with everything you need and are so comfortable and spacious. We have two young children and monte santo was ideal- lots of space to run around,playground was great and they loved the kuddi pool. Quite simply- this property is luxury and we will be back!

Leisure Family_with_children

10/10

Exceptional

25 May 2019

Verified traveler

Lovely supersized room and balcony.
Great breakfast choice I particularly liked the fresh honeycomb straight from the hive.

Leisure Partner