Name: Hilton Porto Gaia
Address: Rua de Serpa Pinto 124, 124, Vila Nova De Gaia, 4400-307, PT

Hilton Porto Gaia

Porto and North of Portugal · Portugal

Rua de Serpa Pinto 124, 124View location

100 reviews shown

10/10

Exceptional

02 Aug 2026

Benjamin Walter Matthew

This hotel was so much better than my expectation. It is gorgeous inside, clean, modern and the room was incredible with an outside terrace. The breakfast was outstanding and we will certainly go back!!

10/10

Exceptional

31 Jul 2026

madalena

Location emenities cleaniness

10/10

Exceptional

31 Jul 2026

martin

Un hôtel merveilleux, bien situé avec un buffet déjeuner incroyable! Un must si vous visitez le secteur

10/10

Exceptional

31 Jul 2026

ANTERO

Excellent place , staff friendly, well located, spent one week with my family we loved it. Definitely recommend it. Pricy but well spent.

10/10

Exceptional

29 Jul 2026

Kamalpreet

Very nice hotel close to the port wineries

10/10

Exceptional

29 Jul 2026

Fabio

Déjeuner et localisation

10/10

Exceptional

27 Jul 2026

TRACY

This place was very ideal to the local events and downtown Gaia, to catch the gondola, waterfront, etc!

10/10

Exceptional

26 Jul 2026

Natalya

Room was amazing! Very good location. Room was clean and facilities are good.

Staff weren’t very friendly or helpful. Would ignore you as you walk in and out.

Would recommend staying here though. Did upgrade the room to a balcony room. On the pictures it had chairs etc but it didn’t. It was just a window pretty much.

10/10

Exceptional

26 Jul 2026

Sarah

Lovely hotel, great location and the duplex room was perfect for staying with children. The spa pool does allow children at certain times which was also great.

10/10

Exceptional

25 Jul 2026

Rita

This is the second year I have stayed at Hilton Porto Gaia with my kids, and once again we had a wonderful experience. The hotel is beautifully maintained, modern, and spotless. The spa facilities are outstanding and one of the highlights of our stay.

The location is excellent; very close to the Devesas train station and just across the bridge from the historic center of Porto, making it easy to explore the city.

The staff are warm, professional, and always willing to help, which makes every stay even more enjoyable. We have truly enjoyed both of our visits and look forward to returning again.

10/10

Exceptional

23 Jul 2026

Catherine

Bien situé au centre de plusieurs endroits pour dégustations de portos à Gaïa et à distance de marche de plusieurs attractions de Porto.

10/10

Exceptional

23 Jul 2026

Jean

Great staff and location!

10/10

Exceptional

23 Jul 2026

Lauren Olivia

Spacious room, nice beds, great shower but it is s shame that you have to pay for the swimming pool.

10/10

Exceptional

21 Jul 2026

Jorge

Best Hotel! Everything was perfect! Beautiful

Friends

6/10

Pleasant

20 Jul 2026

Tina

Pro:
- location, location, location!
- Breakfast buffet was amazing, never crowded and great variety.
- we did a spa morning and had the pool to ourselves, kids loved it. Spa facial was great too!
- staff very helpful and accommodating with taxi requests.
- restaurant and food was great!

My main concern was the room. We had a deluxe suite with our children, which was the 2 storey room. It was very spacious however it was very dark. The upstairs bathroom ( which is suppose to be the master) is useless, there’s no lighting by the mirror and you have to bend to see your face. The pull out couch downstairs ( second bed) was too soft and uncomfortable. It shouldn’t be advertised as a 2 bedroom suite. There are light switches everywhere however the light is not bright enough. I understand that this is the ambience the hotel is going for , and while it it ok to have this atmosphere in the lobby and common areas , there should be bright light in the rooms and especially bathroom/mirrors.
The location of our room was unfortunate to the main street and there was loud music until 2-3am on two of the three nights we stayed. My parents stayed on the opposite side of the hotel and didn’t hear a thing so I guess it highly depends on the room.
Housekeeping was lacking. They only made the bed and brought towels. No trash was taken out, One day they only took towels and didn’t bring new ones. Definitely not 5 star service and needs improvement.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Christiane

Confort, emplacement et accuey

Family

10/10

Exceptional

20 Jul 2026

LAURA Ann

We had a wonderful stay at the Hilton Porto Gaia! The location on the Gaia side was perfect with beautiful views and an easy walk to the riverfront with ahopping and restaurants. The hotel itself was modern, spotless, and our loft-style room was spacious, unique, and very comfortable.
The only disappointment was that we couldn't use the indoor pool unless we purchased the spa package. Unfortunately, the spa package didn't work out for us with timing, so it would have been nice if hotel guests had access to the pool without that extra cost and time slot.
Overall, we loved our stay and would definitely recommend this hotel for anyone visiting Porto!

Family

10/10

Exceptional

18 Jul 2026

Chloe

Clean room, very spacious room and comfy bed. Pool and spa were also great! The bar upstairs was great for an evening view dinner. Staff were super helpful helping us with a later checkout before our flight.

Partner

4/10

Poor

17 Jul 2026

Judith

Just not what we expected from a Hilton. Room seemed not well kept. Shower leaked during night and woke us up. Fire alarm went off twice and no one would answer the phone at front desk. Ended up walking down to see what was going on. Had to check out at 3:00 am to catch flight. Was told computers were updating and they couldn't give me final receipt for room. Despite various calls/emails since to the hotel, Expedia, and Hilton, never did receive final receipt. Unfortunate experience to say the least.

Family

10/10

Exceptional

16 Jul 2026

Daniel

From check in to check out everyone was very helpful.

Partner

6/10

Pleasant

16 Jul 2026

Dennis

Room was a good size. Hotel in a good location. Bar fridge would only do room temperature and staff would only provide a glass of ice for chilling water or wine or anything. 4 days drinking warm water in our room. Terrible.

Partner

6/10

Pleasant

14 Jul 2026

Anna

The location of this hotel is nice if you’re exploring Villa nova da Gaia. However, the quality of the room for the price was disappointing. Many things in my room were broken including the toilet seat, closet handles, and bathroom lights which would flicker on and off (the lighting is also generally very dark and poor for using the mirror or getting ready in the morning). Additionally, when I first opened my balcony door it fell off a broken top hinge, and could not be closed. I had to wait for someone to come wedge it shut, and then was unable to use my balcony for the duration of my stay. I had paid extra for this amenity, so this was a big disappointment. They said they’d send a maintenance man to fix it, but they never did. When I checked in the following day with front desk staff, they offered me 18€ off of a spa treatment as compensation, which was significantly less than the price difference between a room with a balcony and without for the 3 nights I was there. I was unable to open any windows or get any fresh air into the room because it was never fixed. Ultimately, I’d recommend avoiding this hotel in Porto and opting for something local instead. A different hotel I stayed in was far superior for comparable price in Massarelos.

Self

10/10

Exceptional

10 Jul 2026

Jorge Antonio

The room is very large and confortable. Staff is ok. The breakfast was very good.

Family_with_children

8/10

Excellent

10 Jul 2026

Jorge Antonio

Good hotel with large and confortable rooms. The breakfast is good.

Family_with_children

10/10

Exceptional

30 Jun 2026

Sari

clean room.

Family

10/10

Exceptional

29 Jun 2026

Scott

Excellent location for Amawaterways cruises

Family

10/10

Exceptional

28 Jun 2026

Lee

We stayed here for our first wedding anniversary and could not have made a better choice. Everything was excellent and the one issue we did have was resolved quickly and efficiently with minimal fuss. The hotel also left us a small gift to celebrate our anniversary which really helped make the trip special. Thank you!

Partner

8/10

Excellent

27 Jun 2026

Michael John

Good location

Partner

10/10

Exceptional

27 Jun 2026

Richard

Very Nice

10/10

Exceptional

26 Jun 2026

Etienne Paul Joseph

Good staff
Good food
Room very clean
Very good place

Partner

10/10

Exceptional

26 Jun 2026

Alan Gregory

This is a fantastic hotel, in a brilliant location. The rooms and utilities are excellent. You feel you are in a a special hotel. The staff were friendly and very helpful.

Family

10/10

Exceptional

26 Jun 2026

Alain

Spent 2 days over St John’s Festival. Great location, even better party.

10/10

Exceptional

24 Jun 2026

Matthew Iain

Partner

10/10

Exceptional

23 Jun 2026

Timothy

Great hotel, great location. My only complaint is the luke warm showers and cold hot top. Staff is fantastic.

Self

10/10

Exceptional

22 Jun 2026

Judith

Great location for getting on a river cruise. Beautiful room. Nice breakfast.

Business

10/10

Exceptional

21 Jun 2026

Syed

The hotel and the staff were great. Had issues with my card to get into my room numerous times. Expect for that this was a great stay.

10/10

Exceptional

20 Jun 2026

Grandison

Friendly and patient staff. Thanks! Exceptional breakfast

Partner

6/10

Pleasant

17 Jun 2026

Glen

Incredible food at Cusco restaurant in the hotel.

Partner

10/10

Exceptional

15 Jun 2026

STEVEN

The Breakfast is incredible. Don’t miss the custard tarts. The outside entrance is deceiving as the interior is huge. The spa is extremely good, make time to find it and spend some time. The location is an easy walk to the riverfront restaurants.

Partner

10/10

Exceptional

15 Jun 2026

Boris

Very nice hotel with incredible location and views.

Family

10/10

Exceptional

11 Jun 2026

Stan

One of my favorite stays. Great big rooms, super clean. Very close to the main strip on the Gaia side (my opinion, the better side). Staff were excellent.

Family_with_children

10/10

Exceptional

10 Jun 2026

Jonathan

Beautiful hotel with an amazing staff, rooms are exceptionally clean and comfortable. I will be staying here every time I visit Porto.

Partner

10/10

Exceptional

10 Jun 2026

Jeremy William Rory

Wonderful modern hotel, close to the river and iconic port distilleries. Terrific views from the rooftop bar. Would definitely stay there again.

Partner

10/10

Exceptional

10 Jun 2026

Erin

Beautiful hotel. Pool/spa is amazing. Bathrooms and entire arrangement is clean and well done.

10/10

Exceptional

09 Jun 2026

Patricia

The hotel is very well located. A really nice place to stay.

Partner

10/10

Exceptional

08 Jun 2026

Antonio

Loved the location. Away from the hustle and bustle of Porto.

Family

10/10

Exceptional

07 Jun 2026

Susan North

We had a wonderful stay and it was in a great location.

Partner

10/10

Exceptional

04 Jun 2026

Melissa

Beautiful hotel. Close proximity to everything.

Friends_and_family Friends

10/10

Exceptional

03 Jun 2026

Sheila

The room was spacious and comfortable. Huge shower. The spa is relaxing. A great bonus after walking the hills of Porto for 3 days. Breakfast is everything you can want and more with excellent service. The bar was great for a nightcap. Food looked great, but we went elsewhere.

Partner

8/10

Excellent

03 Jun 2026

SHAILA

We stayed 3 nights here. Our stay was good but not outstanding. Rooms were not cleaned properly during our stay. We used spa services and felt the staff did an okay job.
Concierge service staff gets a mixed review. Some were excellent in recommendation while others are not. I give this hotel a 4/5 review overall

Family

10/10

Exceptional

01 Jun 2026

Sebastian

Family

10/10

Exceptional

29 May 2026

Alexandre

Well located, comfortable, modern and fairly priced.

Friends

8/10

Excellent

20 May 2026

Hiroki

Spacious room

10/10

Exceptional

19 May 2026

Stuart

Was possibly the best hotel room we have stayed in. Shower was walking in and huge. Double basin. Height of ceiling hug

10/10

Exceptional

18 May 2026

Remon

The hotel is very clean & quite , staff were very helpful & cheerful

10/10

Exceptional

08 May 2026

Daniel

We had the most incredible stay from start to finish. We had our puppy Quincy with us and the from the moment we walked into the hotel we were treated so well by all the staff and they were so accommodating of Quincy.

Room was spacious, and you couldn’t hear anyone through the walls. Bed super comfortable! Our room also had a dog bed, lovely bowls and a toy which was a lovely touch.

We need to know Hilton’s secret because it always smells incredible! 😂 Truly have not a bad word to say about this hotel, the staff were truly amazing and we had some lovely conversations with them. We will definitely be back.

Pet

10/10

Exceptional

07 May 2026

Daniel

Room was great, staff were good, especially concierge Patricia, helped us with planning a walk around the neighborhood and booking rail tickets. Didn't have a chance to check out the pool and spa, but brunch was A+

Family_with_children

10/10

Exceptional

07 May 2026

DONG HWAN

The best hotel in Porto.

8/10

Excellent

03 May 2026

Susan

Hotel located across the river from Porto making it a little less busy. Parking was great with valet included. Full breakfast buffet was very good. Concierge was helpful to plan port tasting options nearby The room was very spacious yet weird design choices. They promote environmental stewardship but there are few places to hang things in the shower bathroom area Lighting took some time to get used to. Overall very pleasant

Partner

10/10

Exceptional

01 May 2026

Lori

Buffet breakfast was extensive and of good quality, rooms are large and very comfortable, location was perfect for us.

Family

10/10

Exceptional

01 May 2026

Elyse

Nice, large room. Well appointed. Great location. The shower was awesome!

10/10

Exceptional

25 Apr 2026

Gordon

Great

Partner

10/10

Exceptional

23 Apr 2026

Glenn

Better than other Hiltons I have stayed at. Very updated. Staff was great

Partner

10/10

Exceptional

22 Apr 2026

William

The hotel feels brand new. Beautiful open lobby and hallways. Mattresses and linens are soft and very comfortable. Breakfast buffet is excellent but a bit pricey. ($22 each daily as of April 2026)

Partner

10/10

Exceptional

21 Apr 2026

Sarah

Fabulous, huge family room, glorious bathrooms, clean, quiet & fab breakfast. Location Gaia perfect for exploring Porto

Partner

10/10

Exceptional

16 Apr 2026

Bansi

Very modern room. 2 bathrooms was a big plus with kids

10/10

Exceptional

14 Apr 2026

Emily

Amazing hotel

Business Family

10/10

Exceptional

13 Apr 2026

Myra

Great room, location and staff

Self

10/10

Exceptional

12 Apr 2026

Roshane

I had an amazing stay at this hotel! Honestly, everything from start to finish was perfect. The staff really made the experience stand out. Everyone was so friendly, attentive, and genuinely eager to help, whether it was giving directions or suggesting local spots to check out. The service, comfort, and little details were all top-notch. I felt completely taken care of the whole time. Definitely a 10/10 stay! I’d recommend it to anyone and will 100% be coming back! Love, love love Porto ❤️

Self

4/10

Poor

09 Apr 2026

Ka Man

I truly don't understand why this hotel has a lot of good reviews. It is definitely overrated from my point of view.
First of all, tray charge is €8.50 for room service no matter what you order. The room service guy we called didn't tell us about the tray charge and charged us directly when serving food. He also delivered to the wrong room and we ended up waiting 1 hour for a french fries! The tray charge isn't shown in the digital menu (from QR code) either until you go to the final page. I called the front desk and the lady promised a refund but they got communication issue and this whole refund thing was forgotten when checking out until I told them again...
Also, you need to pay to access the swimming pool, €15 for 3 hrs or €20 for 2 days. Or if you are Hilton member, it is €10 for 3 hrs or €15 for 2 days. The fee is extremely non-transparent that it isn't displayed in any of the Expedia, hotel.com or agoda travel agency websites so I definitely didn't know I need to pay to go swimming in a five-star hotel when I book it! The fee table is also nowhere to be seen unless you email them directly to ask. The pool and sauna area are generally clean but the corridor is quite dark and one of the saunas is completely dark with no light at all, which is kinda weird.

Partner

8/10

Excellent

09 Apr 2026

Ian James

Hotel was excellent and for breakfast there was a great choice.
Our only complaint was that in the Expedia description of perks for the hotel it included an indoor swimming pool and spa, however we were told when trying to book in for a swim that there was a charge of €15 per person per visit just to use the pool.

Family

8/10

Excellent

06 Apr 2026

Jayden

Partner

10/10

Exceptional

06 Apr 2026

Marcos

Best Hotel in Gaia! Wonderful!

Partner

10/10

Exceptional

05 Apr 2026

Jose

Great staff
Cuzco restaurant could have better options, at least the same than downstairs

Concierge did a great job finding me last minute wine tasting

Front desk assistance was great

The spa and pool were great.. just reserve

You can fill they walk the extra mile
I wish all hilton were like it

Family_with_children

10/10

Exceptional

03 Apr 2026

pat

Breakfast food and service was top notch. Beds and rooms were excellent. Bathroom taps in both rented rooms did not work properly; they were electronic. I couldn’t get tap to turn on when needed. The bathroom tap in ladies bathroom outside the breakfast venue was stuck on “ full” and although I reported it, it was still stuck on “full on” 4 hours later.

Friends

10/10

Exceptional

03 Apr 2026

Samuel

The room was massive and we came back everyday to fresh towels and a made bed.

10/10

Exceptional

03 Apr 2026

Joshua

Great staff, very modern hotel, great hotel breakfast

Friends_and_family Friends

10/10

Exceptional

02 Apr 2026

Rob

Everything was great.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Isis

I absolutely loved this hotel and all the aesthetics. It was the perfect location to all of the restaurants, port cellars, and shops. The rooftop Bar C&B inside the hotel had the perfect view of the Dom Luis bridge and the drinks were very good. I had breakfast and the buffet had everything you can think of. Very delicious.
I got a massage at the hotel, it was a full body massage with Port wine and it was amazing.

Transportation could be a walk because it’s very hilly but if you order a Bolt, which is their version of Uber, it’s very cheap to get to and from the city center.

You are also walking distance from the cable car ride, which is only €10 round-trip. This hotel is a perfect location.

This will definitely be my first pic as far as cleanliness, amenities, and prime location to everything.

Self

10/10

Exceptional

29 Mar 2026

jeffrey

Parking was great

10/10

Exceptional

27 Mar 2026

Maria do céu

My mom had the best birthday! She absolutely loved.

10/10

Exceptional

23 Mar 2026

hannah

Excellent hotel

Friends

10/10

Exceptional

22 Mar 2026

Federico

Great

10/10

Exceptional

22 Mar 2026

Marlene Nicolette

First visit to Porto and what a perfect choice of hotel. A few steps up from the river and many restaurants. Check in and out was very easy and friendly staff. The room was lovely too

Partner

10/10

Exceptional

14 Mar 2026

IRENE

Staff was very helpful in providing information

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Colin

6/10

Pleasant

26 Feb 2026

Gianfranco

Not really

10/10

Exceptional

20 Feb 2026

meghan

Staff was friendly and rooms were nice and big! My only two complaints is that the pullout couch was very noisy and when someone would move everyone heard because it was an open space. I also wasn’t thrilled to get charged to use pool and amenities in spa. As a hotel guest I feel like we should have been given a day pass at least once.

Family

10/10

Exceptional

16 Feb 2026

Jonathan

Everything was amazing

10/10

Exceptional

11 Feb 2026

Irlando Gomes

The room was spotless and the stuff was very nice and helpful

10/10

Exceptional

09 Feb 2026

Manuel

Great!

10/10

Exceptional

08 Feb 2026

Vania

Very comfortable, clean , a hotel with all..
staff amazing

Business_and_leisure

10/10

Exceptional

17 Jan 2026

Sarah

Spacious room. Complimentary tea, coffee and bottled water. Excellent breakfast, with plenty of variety. The 3rd floor Cuzco bar serves great food and has impressive views of the Douro and the Ponte Luís. A stones throw from the riverside and in the heart of the port wine district.

Business_and_leisure Self

10/10

Exceptional

11 Jan 2026

Luis

this is an excellent, looks like brand new hotel ,confort

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Stephen

Great room for the price . Location is fantastic . Kind staff. Parking is perfect

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

OSBEL

Excellent

Leisure Family

10/10

Exceptional

31 Dec 2025

Jason

Nice location.

8/10

Excellent

26 Dec 2025

The hotel is in a great location in Gaia across river from Porto. We could walk to Porto center crossing the bridge and had a great tour. The facility is excellent with modern amenities. The service was not as good as other hotels we stayed in Portugal. The staff was courteous but bit remote.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Keith

Clean nice room. They accommodated me with an upgrade for my birthday due to some unforeseen circumstances. Staff was great nice and over accommodating. I loved my stay.

Leisure Friends

10/10

Exceptional

12 Dec 2025

Tera

Convenient parking was the reason we chose to stay here, the cost was 20E per day and includes valet service. Location makes it easy enough to explore Gaia and Porto by foot, just prepare for steep inclines on both sides of the Douro. Uber, taxis, others methods of getting around are available also. Hotel was great, accommodations were very nice and comfortable, breakfast provided excellent options for varying palates.

Partner