Charm GuestHouse Douro

VILA NOVA DE GAIA, Rua Candido Dos Reis, 40-44
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75 reviews shown

10/10

Exceptional

21 Oct 2025

Emily

Andre was the kindest and most helpful person I have met in my all my travels. The rooms are beautiful and the hotel itself is quiet and quaint.

Leisure Partner

10/10

Exceptional

04 Oct 2025

Dawn

Fantastic place to stay, with excellent service

We all had an amazing stay, the staff, Hotel and breakfast were all outstanding. I’d like to give a special mention to Carla and Andre their attention to detail, welcome and help to find restaurants, local amenities were excellent. We’ll definitely be back!

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Rae Ann

Easy after hour arrival logistics, and Carla was exceptionally helpful. She provided a great breakfast recommendation and accommodated a late checkout and luggage storage.

Leisure Partner

10/10

Exceptional

25 Oct 2024

Jing

The most memorable and best experience of my Porto trip was staying at Charm GH by YourPorto. The location is amazing. The best view of Porto just few yards away. You can walk to the river and the iconic metal bridge.
The room is extremely clean and beautifully setup. The bathroom, the towels, the bedsheets, pillows are all extremely clean and meet the luxury hotel standards. Healthy breakfast with fresh fruits, egg, bakery, cheese…orange juice, tea, and coffee.
Carla is so friendly. I highly recommend stay here when you go to Porto.

10/10

Exceptional

21 Oct 2024

Louisa

The hotel is truly charming with its stone walls and lovely lobby. Carla, the reception/manager was most helpful and gave great advice on where to go. The room was on the first floor, and she helped me with my suitcases as there is no elevator. The room was spacious and had stone walls with a little patio. I loved this place! You need to schedule breakfast in advance, and it was a delightful array of great things set at tables in the lobby in the mornings.

It was a short walk to the waterfront with so many restaurants and shopping places along the Douro River, and of course, magnificent views of Porto across the river.

There are at least a dozen port or wine cellars about a 10 minute walk from the hotel. I only stayed two nights, and if I had known how interesting Gaia is, I would have scheduled two more nights here.

Leisure Self

8/10

Excellent

15 Oct 2024

Kimberly

We enjoyed our stay. The bed was very comfortable, everything was clean. Nice shower with great water pressure. Carla was an excellent host - very helpful!

Leisure Partner

10/10

Exceptional

02 Oct 2024

Adrienne

Outstanding welcoming and caring throughout my stay! Guesthouse is immaculately clean and it is in the best location possible.Carla, my hostess went above and beyond anything I could possibly ask for.

I highly reco

Leisure Self

10/10

Exceptional

23 Jul 2024

Tiffanie

I stayed here for 11 days while visiting Porto. It was clean, comfortable, quiet and in a good location. Carla gave me excellent recommendations and was very helpful and knowledgeable.

Leisure Self

10/10

Exceptional

16 Jul 2024

Brynne

We loved Carla! She was so amazing to us!

10/10

Exceptional

08 Jul 2024

MICHAEL PAUL M

We loved this small boutique feel property. Great location on the Gaia (south) side of the river. Truly exceptional service by Carla the host. She was amazing and helpful in every way. Along with the nicely appointed rooms, Carla really made our stay. The only regret we had was that we didn't plan to stay longer! Thank you Carla for making our first trip to Porto memorable. We look forward to a return visit sometime.

Leisure Partner

10/10

Exceptional

01 May 2024

Gail

The staff was wonderful making suggestions for restaurants and activities.

Leisure Partner

10/10

Exceptional

12 Mar 2024

Stephanie

Fantastic stay

Beautiful room, small but modern, great location, great staff, will definitely be back

Self

10/10

Exceptional

02 Oct 2023

Alan

Super location

Excellent location, staff brilliant really helpful
Very clean and comfortable

Partner

8/10

Excellent

25 Jun 2023

Sarah

Beautiful property and fantastic location, friendly staff. Only downside, noise from other guests as all rooms off the stairwell. Soundproofing would be good.

Leisure Self

10/10

Exceptional

19 Oct 2022

Corey

Incredibly friendly and helpful staff, comfortable room in a fantastic location to explore. We loved our stay!

Leisure Family

8/10

Excellent

19 Sep 2022

Garry

Perfect location for Port:)

Great little gem - really well located close to all the restaurants and port houses in Gaia. Fully enjoyed this stay. Albeit they keep emailing you to fill in a mill things, which could be a bit annoying - the place is lovely and well done up. Our room turned away from the street, so very quiet. We could only hear when people came back or had breakfast. Due to the location we could do that again:)

Partner

10/10

Exceptional

17 Sep 2022

michael

Everything was Charming

Leisure Partner

10/10

Exceptional

14 Mar 2022

Hamza

5* stay

Stay was class. Room was perfect for a couple and location was amazing. Couldn’t believe it for the price would 10/10 recommend.

Partner

10/10

Exceptional

05 Oct 2021

Robert

Property was excellent, great location with easy access to the main attractions of old town and many dining options. Carla was an excellent host who went above and beyond to ensure we had a great stay. Room was very clean and well laid out to maximize the space. Perfect for a couple traveling. Also a convenient clean laundromat just next door as well as a couple corner stores a sandwich shop and a Portuguese restaurant

Leisure Partner

10/10

Exceptional

05 Nov 2019

ManfromMars,PA

The hotel is very close to the wine caves on the south side of Douro river. So lots of wine tasting options.

Business Self

10/10

Exceptional

19 Sep 2019

Louise

Perfect location

Small but comfortable rooms. Excellent location. Carla was very welcoming, friendly and professional. Walk across the bridge is easy and pleasant.

Friends_and_family Friends

10/10

Exceptional

30 Aug 2019

Verified traveler

The Guest House is in a really great location, close to the centre but not too noisy.

Leisure Partner

10/10

Exceptional

17 Jul 2019

Verified traveler

Great location! Parking garage 1 minute away! Great restaurant across the street!

Leisure Partner

10/10

Exceptional

14 May 2019

Verified traveler

The location was fabulous, with a lovely walk over the bridge to the city of porto. All the staff were lovely people they could not have been more helpful, and made our stay thoroughly enjoyable. We want to thank all of them, and we would definitely stay here again on a return visit to Porto.
Mimi and lissi

Leisure Family

10/10

Exceptional

12 Mar 2019

Verified traveler

The location of this property is exceptional and the staff are unbelievably helpful!

Leisure Partner

8/10

Excellent

24 Oct 2018

David

Porto

Great location, and very helpful staff. Everything was great with the exception of noise from the lobby to the first floor. Suggest staying on floors 2-4 if you are a late sleeper.

Friends

8/10

Excellent

26 Aug 2018

Verified traveler

Guest house was clean and tidy. Room size was fair, and location is great. Unfortunately wifi did not work.

6/10

Pleasant

17 Jun 2018

Sheilah

convenient location

Convenient location close to tourist sites. But was a nightmare to find when arriving by car with a maze of tiny one way streets! Staff welcoming on arrival but generally were not around property during the day. Room comfortable if a little small.

Partner

10/10

Exceptional

09 Apr 2018

Verified traveler

Excellent location; super friendly personnel

Staff super friendly, very helpful and accommodating; even for the guests with language barriers - reception was amazingly helpful and offered valuable guidance (the guy in the reception that was on 31st of March; he was incredible); we are very thankful!

8/10

Excellent

21 Mar 2018

Verified traveler

Had a lovely stay, the rooms are finished to a great quality The bathroom was gorgeous. Really helpful and friendly staff. Would Recommend.

4/10

Poor

04 Nov 2017

from canada

The facility doesn’t provide soap and champoo, nowhere to buy them either. Very disappointing.

2/10

Poor

04 Oct 2017

Sharon

Ants everywhere!

We were in the Eiffel room, there were ants on the bathroom vanity, floor, and even in the BED. Disgusting! There was no manager at the hotel, so we called early the next morning and asked that he come immediately to correct the situation. He said he could not possibly be there until10:00. We left for our tour at 9:00 and asked for a new room with no ants. They did give us a different room, but up 60 steps with no elevator. I am 76 years old, but no way was I going to share my bed with ants a second night! SKIP this hotel!

10/10

Exceptional

08 Jul 2017

Chris

Nice location, next to water.

This is a nice hotel with comfortable rooms that are very modern. The hotel is located in a great area. It is next to wine shop and restaurant (same owners) that are great value for your money. Just steps from the river. Great overall hotel.

6/10

Pleasant

11 Jun 2017

cheftink

25 min walk to Porto

Located across the river, a 25 minutes walk and you'll be in Porto. You'll have a nice view of the Ribiera. There is street construction when we were there in early June which was a shame. It would have been really nice when it's done and you can peacefully walk along the river.

No elevator - common for most guest houses in Porto (since they're a heritage site they can't do certain construction work). And the stairs are narrow and steep.

When we checked in, they have interns working. They didn't know how to print out payment receipt. It was the one and only hotel requiring payment prior to our stay rather than when we checked out. And they didn't offer our free welcome drinks nor help with our luggage.

The room was very small, though nicely renovated. We had the wine cellar room. It was facing a parking lot, and then the rooftop of the wine cellar. The bathroom, including toilet, is separated by glass from the bedroom. Can be an awkward situation if you're not traveling with a significant other.

No free breakfast. No free parking. There is a Eur 10 overnight parking just around the corner.

For just eur 10 less than what we paid in Porto, I would recommend skipping staying in the area and stay in Porto instead.

10/10

Exceptional

30 May 2017

Rick

Wonderful location

This hotel is in the perfect spot for exploring Porto. If you want to do port tasting you are at the right location as well as all the food you can muster.

Partner

10/10

Exceptional

29 May 2017

Samantha Russell

What a perfect place to stay in Porto!

Absolutely no complaints for this place. Excellent location right across the river (the bridge is easily walkable), next to cafes and restaurants right on the water. the place itself was extremely nice, clean and comfortable. The hotel staff was very helpful with our late check-in and made us feel well taken care of even before we arrived. I wouldn't stay anywhere else in Porto! Highly recommended

10/10

Exceptional

10 May 2017

Verified traveler

Great location close to everything

Pedro and Pedro were there to greet me. Very nice and informative on where to go. You are literally around the cornet from all the restaurants, bridge, Port houses and river. Great location if you are staying for night and need to see everything. Rooms are small but clean. I recommend if you are going to spend most of your time exploring.

10/10

Exceptional

08 May 2017

Christina

Charming!

We had the wonderful opportunity to spend a night at this lovely quaint hotel before boarding a river boat for a week's cruise. The location was perfect. The room was small, tidy and very comfortable. The staff were friendly and helpful. I definitely recommend this little hotel 20 steps from the river.

8/10

Excellent

27 Mar 2017

Peter

A jewel!

This charming hotel only lacks an elevator. The staff was fantastic, very helpful throughout our stay. Beautiful renovation, and our penthouse views were great from our tiny terrace. The beds were very comfortable, and again, staff, especially Carla, welcoming and helpful. We will stay again!

Partner

10/10

Exceptional

11 Dec 2016

Debby Wray

Lovely time

We had an amazing time, Porto is most probably one of the best cities I have visited.
The hotel was lovely but not ideal for the disabled or unfit, lots of stairs to climb without a lift, this hotel recently renovated but not allow a lift because it's listed.
The rooms could do with Tea/coffee facilities, the hotel has access for this in the reception.
Porto has loads to do, a must is to buy a full ticket for the river trip the bus tour plus the port wine tasting, this way you save money, all the restaurants are very clean & the food is very nice, the views are amazing & the city is steeped in history......glad we went.

10/10

Exceptional

23 Oct 2016

sonia

Amazing!!! A little lonely lobby, but nice people. You can easily hear any activity from the people on the stairway...
perfect location and beautiful room

Family

8/10

Excellent

10 Oct 2016

Heidi

Perfect location across from the Porto riverside

The room was clean and comfortable and the location was perfect - close to shops and restaurants and the gondola, and right across from the Porto riverside.
I would warn travellers that there is no lift, the rooms aren't very soundproof and the toilet is essentially in the same room as the beds. We would still stay there again though!

Partner

8/10

Excellent

10 Oct 2016

Heidi

Perfect location, with an incredible view

We woke up to an incredible view of the Porto riverside. Beautiful! We were close to loads of restaurants and shops and just a couple of blocks from the Gondola. The only thing I would say that travelers should be aware of is that the hotel and rooms are very small. This is to be expected in Europe, I suppose, but we were surprised to see that the toilet was basically right next to the bed. There was also no lift and it was very noisy. We would stay at Charm again though. The rooms were clean and the location was perfect!

10/10

Exceptional

03 Oct 2016

Janis

Little gem in Porto

Charm Guest House is a sweet little hotel a stone's throw from the Douro River and all the action of Porto. The staff was super friendly and knowledgeable as well.
There is no lift, so be ready to shlep your bags up to your room, and what a room it is. The rooms are cozy small for a couple, but stylish. The bathroom is a glass affair that seems to be a popular design in the hotels we're encountering in Spain and Portugal. Your partner may wish to avert their eyes when you use the loo. It is THAT visible. Design quirks aside, the locale and price are right!

Partner

8/10

Excellent

29 Sep 2016

robin

Interesting design

Room was nice but we had to walk up 6 flights of stairs to our room. Be prepared. Also, no one stays at the front desk full time to answer questions. Great view of Porto down the street.

Partner

8/10

Excellent

05 Sep 2016

Mary

Enjoy Porto

Just one night but loved the view from the little balcony and sipped my courtesy port there!

10/10

Exceptional

27 Jul 2016

Leslie

Nice Small Hotel

I stayed in this hotel for 4 nights and enjoyed it very much.
Location was great in Side Street on the opposite side of the river from the old town and 3 minute walk to river.
As reception is only open at certain times they will email you prior to your stay to ask time of arrival so someone will be there to meet you, I arrived in the evening and a charming polite lady was waiting for me, filled me in on the details, then showed me the room. Wi-Fi good in room.
I was located on the second for with the room being a reasonable size, modern design, clean, small balcony and the bathroom separated from rest of room with half shaded glass.
King size bed was very comfortable for a good night sleep, but if you are not use to seagulls they can be a bit noisy early in the morning. After the first night got used to them.
If you have an issue with stairs that can be a problem due to no lift or ground floor rooms.
All the staff were excellent and very helpful; they did not have a laundry service but went out of their way to find a place so I could do my laundry.
I did not try the breakfast, so cannot comment on the food.
You are only 10 minute walk over the bridge to the old town, 5 minute walk to cable car and lots of restaurants in walking distance.
Great place to stay and if I am lucky enough to be in the area again will stay here.

10/10

Exceptional

08 Jul 2016

Debbie & Andrew

Excellent location

The guest house is located in a really vibrant area close to the many Port houses. It is definitely on the best side of the river. The guest house is clean and stylish and very reasonably priced.

10/10

Exceptional

07 Jul 2016

Michael

Very modern room all facilities.Great location

First visit to Porto and this was great location. Very quiet and comfortable accommodation.

10/10

Exceptional

01 Jul 2016

Verified traveler

everything was perfect except that there is no elevator in this hotel.

10/10

Exceptional

10 Jun 2016

leonard

Great place to stay

This guest house was one of the best places we have stayed in. The decor was beautiful, being on the fourth with no lift did not seem a problem to us. The staff were there for all our needs. Parking was 10 Euro a night but just behind the Guest House, which was not hard to find. The location was excellent, a walk away from everything. Would love to have spent more time here. But will be back next time we are in Europe

Partner

8/10

Excellent

31 May 2016

Samantha

Exceptional service!

My husband and I stayed here for 4 nights and had an amazing weekend. The location is ideal. In the center of the wine cellars, and just a short walk across the bridge to the historic center of Porto. The room itself was good. Clean and contemporary. Bathroom was also great. Only downside was the bed was a bit hard and pillows very full. (But this is only personal preference.) We had the suite on the top floor so it was quiet and had a lovely view of Porto. The most outstanding feature of this hotel is the staff. They were very friendly and helped us book two dinner reservations and a trip to the Douro valley. All three were beyond our expectations.

Partner

8/10

Excellent

24 May 2016

Michael

1 night in Porto

Accommodations were great except that toilet was fully visible from bedroom. Otherwise, very clean room, good location, affordable.

Partner

8/10

Excellent

12 Apr 2016

Margueritte

Relaxing by the sea

I enjoyed the area

Partner

8/10

Excellent

08 Oct 2015

lisa

\"Charming\" hotel, great location!

While this new hotel is \"charming\", that was only partly positive. The staff was outstanding! Helpful and attentive. The location was fabulous for exploring port houses and close proximity to river and pedestrian bridge to Porto proper. Difficult for us (50 year olds) was the narrow flight of stairs to our room - though a nice view- and the lack of walls or a door on bathroom. All Glass! Likely best suited for a younger crowd.

10/10

Exceptional

21 Feb 2026

Niels

Really beautiful guesthouse. Clean and the rooms are amazing. Location 10+ I will be back for sure.

Business

10/10

Exceptional

17 Jan 2026

CARLOS ALBERTO

Tudo impecável

Partner

10/10

Exceptional

30 Aug 2025

katia mariza

Hotel incrível com atendimento maravilhoso de todos. Café delicioso, fomos recebidos com vinho do Porto no quarto, foi o melhor que ficamos na Europa .

Partner

10/10

Exceptional

25 Jun 2025

Daniela

Gaia e Porto na melhor localização

Nossos dias foram perfeitos, desde a excelente recepção com todas as informações sobre a cidade (locais para visitar, restaurantes, transportes, viagens e todas as dicas para a melhor experiência possível).
Iniciar o dia com um café da manhã delicioso, depois passear sabendo onde poderíamos curtir o melhor da cidade. Ainda recebemos diversas informações por e-mail e nossa acomodação era linda, limpa e de muito bom gosto.
O Ricardo e a Pâmela foram queridos, cordiais e nos acolheram com muito carinho.
Voltaremos com toda a certeza!!

Partner

10/10

Exceptional

09 Jun 2025

Kim-Lisa

Auf der Gaia-Seite des Douro gelegen, ganz in der Nähe vom Flussufer mit Blick auf Porto, bietet das kleine Hotel einen wunderschönen Schlafplatz und ein gutes Frühstück als Tischbuffet. Die Zimmer waren sauber und sehr schön eingerichtet, das Bett bequem.

Einzig die Tatsache, dass es keinen Smart-TV gibt, ist etwas, was verbessert werden kann.

Ansonsten würden wir jederzeit wiederkommen. ;)

Leisure Partner

10/10

Exceptional

30 Nov 2024

Claude

Personnel à la réception exceptionnelle

10/10

Exceptional

23 Oct 2024

Martin

Very friendly and helpful crew
Delicious breakfast
Placed next to the douro river

Leisure Partner

10/10

Exceptional

07 Oct 2024

Lasse Brandt

Perfekt

Det var et super ophold med dejlig morgenmad og fantatiske værter. Velkomst portvin på værelset var der også.

Friends_and_family Family

10/10

Exceptional

20 Aug 2024

Gunnar Otto

Sentralt, praktisk og supert vertskap

Jeg bodde 3 netter i 1. etasje (null utsikt) og 3 i 3. etasje (med utsikt). Pene, kompakte, rene og lekre rom. Sentral beliggenhet like inn for elvepromenaden i Gaia. Det aller beste med hotellet er likevel Carla i resepsjonen, som ordner alt du trenger av anbefalinger, reservasjoner, reiser og tips. Jeg kommer gjerne tilbake!

Self

8/10

Excellent

16 Jun 2024

Verified traveler

Super bem localizado e confortável

Incrível ..o conforto..localização e atenção do pessoal..apenas um pequeno ajuste é que o banheiro poderia ter pouco mais de privacidade no quarto..de resto muito bom !!

Partner

10/10

Exceptional

27 Apr 2024

Bruno

Accueil et emplacement excellent

Vue sur le parking n'est pas la meilleure vue mais pas essentiel, petite remarque sur la literie le matelas est creux a l'emplacement où l'on dort et il y a une bosse au milieu, pas très confortable.
Au niveau du confort sonore, nous avons était dérangé dans la nuit par les personnes qui monte et descendent dans l'escalier avec leurs bagages sans discrétion, et aussi par les mouettes qui crient sur le toit d'en face, mais cela n'est pas de votre faute bien-sûr. Nous avons reçu beaucoup de messages pour le check-in check out qui se sont croisés et même une fois rempli nous continuons à en recevoir. L'accueil de Clara était exceptionnel. Encore merci
Pour ces deux nuits.

Partner

10/10

Exceptional

24 May 2023

Mario

Tolle Unterkunft für einen Kurztrip in Porto. Das Hotel mit nur 7 Zimmer ist super in Gaia gelegen. In ein paar Schritten ist man am Duoro, Weinkellern und Restaurants. Auf die andere Seite gelangt man über die Brücke in 10-15 Minuten Fussmarsch. Zimmer sind eher klein aber schön eingerichtet. TV (Kabelfernsehen) unbrauchbar. Aber wer will schon in einer solch schönen Stadt vor die Glotze sitzen…Zimmer haben Balkon, diese jedoch sehr schmal.Sollte ich wieder mal nach Porto reisen, werde ich wieder hier buchen.

Friends_and_family Friends

8/10

Excellent

16 May 2023

paulo

Boa opção

Experiencia agradável e funcionários muito disponíveis. Acomodações reabilitadas e material novo. A localização é excepcional .

Partner

10/10

Exceptional

22 Apr 2023

Frank Thomas

Excelente

Otima estadia. Quarto e banheiro confortáveis. Enxoval de ótima qualidade. Excelente atenção da Sra. Carla com muitas dicas e orientações. Pequeno almoço muito muito bom. Localização ótima.

Partner

10/10

Exceptional

25 Feb 2023

Jennifer

Hotel muy acogedor y cómodo

El personal muy amable y atento, tanto las habitaciones como el hotel en sí eran muy bonitas y la cama muy cómoda.

Partner

10/10

Exceptional

16 Nov 2022

Corinne Jacqueline

Etablissement plein de charme, personnel au petit soin, très sympathique, dévoué et disponible. Petit déjeuner très complet, à proximité du Douro et de ses restaurants. Nous recommandons vivement cet établissement au prix raisonnable.

Leisure Friends

10/10

Exceptional

28 Sep 2022

Rüdiger

Top Stadthotel

Der Aufenthalt im Hotel war für uns perfekt.
Da wir nur 2 Übernachtung hatten war die zentrale Lage optimal. Alles was ein Hotel ausmacht ist dort gegeben. Ein Verbesserung wäre das im Zimmer und im Bad Haken zum aufhängen der Handtücher und Jacken geben sollte.

Friends_and_family Friends

10/10

Exceptional

14 May 2022

iris

Das Personal ist super freundlich und sehr hilfsbereit.
Es war schon unser vierter Aufenthalt!

Leisure Partner

10/10

Exceptional

24 Aug 2021

Maria Nieves

Alojamiento muy lindo, súper limpio, con entrada autónoma, ubicación excelente, justo en la orilla del Río Duero, cerca de las bodegas de vinos, y las fotos se corresponden a la realidad. Carla es la encargada de mantener el alojamiento perfecto, y desde luego que lo consigue!!!, es muy atenta con los huéspedes y procura que no te falte de nada, toda una profesional. Está en una zona muy chic y nos gustó alojarnos allí antes que en Oporto, para no subir tantas cuestas.
Si se cruza el puente principal ( a unos 7 minutos andando desde el hotel) y se coge el funicular por 2,5€, te sube hasta la parte alta de Oporto y se puede visitar la ciudad bajando por sus calles fácilmente, antes que subir enormes cuestas.
Sin lugar a dudas, cuando regresemos a la ciudad nos alojaremos allí.

Leisure Partner

4/10

Poor

30 Dec 2019

Carlo

Personale davvero disponibile e gentile. Camera non proprio pulita e non da 4 stelle, soprattutto per il fatto che il bagno é separato dalla camera da una parete di vetro...zero privacy!

Leisure Family