Name: Ambience Suites
Address: Firostefani, Santorni, 84700, GR

8/10

Excellent

03 Jun 2026

Ian

We wanted an overnight stay to catch our ferry the next day.it did that. Comfortable clean room,good breakfast
& a pool area with comfortable loungers

Partner

6/10

Pleasant

02 Jun 2026

Lisa

Only stayed for one night – check in was weird as there was no one on-site, no hot water, go early for breakfast or you'll have leftovers since they don't re-stack. Great location, cute cats on-site.

Friends_and_family Friends

6/10

Pleasant

16 Apr 2026

Narayan

ok

Partner

10/10

Exceptional

21 Mar 2026

Edward

This is a lovely place to stay. Large comfortable room with a kettle and fridge, good ensuite bathroom, and private sitting area outside. Everything was great.

2/10

Poor

15 Mar 2026

Ravi

There is no pool and the registration desk always closed. Here are the major issues during our stay and I will not recommend this to anyone for this price

1) This is not a hotel and they don’t follow any hotel standards and they gave a key instead of swiping cards
2) No Heater inside the room and we end up sleeping with very cold
3) There is no hot water and we end up taking the shower with cold water and we skipped taking shower for one day … terrible experience
4) My bathroom light doesn’t work and he asked me to wait for morning to send the electrician but he never came
5) This is not a hotel and they just created 10-12 rooms in a small space , due to the same they didn’t follow the guidelines
6) They didn’t provided enough towels and Infact they didn’t gave a conditioner or soap and body lotion
7) There is no shower gel and they gave a small bottle which is done for 2 people itself for one day and we end up buying the soap and shower gel and shampoo
8) The hair dryer also doesn’t work and every 5-6 seconds it stops and it will not start again for a min or two
9) There is no parking at this facility but in the description they have mentioned there is a parking
10) Front desk agent also not friendly and he never available and always front desk is closed
11) There is no door for shower and it is pretty cold even to stand at the shower
12) overall we paid a lot for this hotel and it’s not worth staying here

Friends_and_family Family

8/10

Excellent

10 Dec 2025

Chunhua

it is a good property

8/10

Excellent

30 Nov 2025

Richard

Room clean no hot water one night reported it early management failed to act for one day. Would not recommend this place. Even though people were nice.

Leisure

8/10

Excellent

22 Nov 2025

Ruben Isaias

Lindas habitaciones y limpias.

Partner

10/10

Exceptional

16 Nov 2025

Shuhui

Didn’t get a chance to use the pool, the location is convenient to explore Fira & Oia, the bed is comfortable,

Self

10/10

Exceptional

03 Sep 2025

Verified traveler

Gem in Fira

Family run establishment. Thannasi is a true professional, arranging taxi transfers and guidance on the island. Quiet, near a playground, all-day restaurant Osmo, mini market, and a 15-min walk to the central bus station in Fira.
Breakfast poolside, delicious! With a crisp clean pool and towels provided, the cabanas were a perfect way to lounge.
Small playpen bed provided for our youngest at no extra charge.
We will return!

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

Corrine

Staff were super friendly. We had problems with our Airbnb and had to last minute book and they were super convenient and accommodating. Loved our stay. Will come again!

Leisure Friends

10/10

Exceptional

29 Aug 2025

michael

Everything about the property was excellent. The staff were very friendly and helpful, arranging transport for us on a few occasions. The only negative is, if you want to sunbathe the cabanas at the pool are covered and you don’t get any sun. Other than that, all great.

Leisure Partner

10/10

Exceptional

20 Mar 2025

Holly

The property was clean and tidy. Coming during off season the pool was drained and many of the resturants around the hotel were closed, so there was a bit of a walk to get to any food accommodations. But the staff was very kind and would provide their personal phone number if they were leaving the property for any amount of time.

Leisure Family

10/10

Exceptional

03 Mar 2025

Wu

Amazing

Leisure Self

10/10

Exceptional

02 Dec 2024

Jennifer

Very comfortable and affordable

This hotel is small but very cozy and comfortable. The people who manage it are available 24/7 via a Whatsapp number and they live very close to the property. The rooms really impressed me, our room was not small at all, we had tons of space and lots of room and surfaces to put things. There were hangers for clothes, a spacious shower, etc. Very comfortable bed too.

I went in November when there aren't many tourists so the price was extremely low. I almost expected the hotel to be bad because the price was very low, but it was amazing for the price! I felt like I was in a hotel for hundreds of dollars per night. Very good quality.

Partner

10/10

Exceptional

29 Nov 2024

Djoannah

Love it

Leisure Self

10/10

Exceptional

06 Oct 2024

Stephanie

The host and staff gave exceptional service. The property is comfortable and quaint. The king size bed is comfortable. I highly recommend staying here and enjoying the authentic Greek experience. There were plenty of restaurants close by with delicious food and great views.

Leisure Family

10/10

Exceptional

13 Sep 2024

John

Great place

Really nice quiet place. Easy access to brilliant sights. Would strongly recommend this accommodation.

Partner

10/10

Exceptional

16 Aug 2024

Kimberly

Staff were kind and respectful! Very cute property and aesthetic. I recommend and would stay here again. They were able to easily accommodate my last minute airport shuttles.

Leisure Partner

10/10

Exceptional

04 Jul 2024

Monika

Great location, the staff were really friendly. Complementary breakfast was included in the price, could do with more variety, but apart from that, we enjoyed our stay.

Leisure Partner

10/10

Exceptional

05 Feb 2024

zhiying

Nice place. Walking distance to cliff, blue dome church, main square, restaurants, bus stop.
Breakfast also served a lot of options, drinks, with very fresh, warm croissants.
Safe at night too.

Leisure Partner

10/10

Exceptional

01 Oct 2023

Chris

Delightful comfortable accommodation, lovely breakfast next to the pool , sea views over the back of the island , located just off the walkinto the main area of the town , plenty of tavernas near by and the staff were all wonderful , thoroughly recommend

10/10

Exceptional

29 Sep 2023

Kylie

Ambience Suites was a wonderful place to stay. My luggage was misplaced at the airport, so when I showed up with only my carry-on the young lady working offered us outlet adapters and was willing to help in any way possible. When my luggage was located she notified us immediately that it would be delivered. The breakfast provided was delicious and offered something for everyone. We were only here for a short stay so I didn't get to enjoy the pool, but it looked lovely.

Leisure

4/10

Poor

03 Jul 2023

Junfei

The owner had a bad attitude when you asked some questions and reported some issues on facilities.

Family_with_children

10/10

Exceptional

23 Jun 2023

Hayden

Perfect location

Leisure Partner

8/10

Excellent

15 Jun 2023

Regina

Gyro enthusiast

Great rooms Spacious Service nice.
Very simple abut clean. Other than the view wasn’t great, for the price and the size of our room totally worth it.

10/10

Exceptional

26 May 2023

Karyn

Friendly atmosphere given by the staff.

Leisure Partner

10/10

Exceptional

03 Apr 2023

Verified traveler

Relaxing, lovely, family-run hotel.

Lovely small hotel, friendly staff, comfy beds. The owner was so accommodating. The area was walking distance to the heart of Fira but not in the thick of it. Great for a quiet relaxing holiday.

Partner

10/10

Exceptional

18 Dec 2022

Sam

Bill is very nice man and took care of booking transport to airport. Rooms are clean daily. Air conditioning works great. Breakfast is decent. Good location within 10 minute walk to town. The only bad thing is there is too much dog poo in the streets. Very safe area.

Leisure Partner

2/10

Poor

20 Nov 2022

Verified traveler

Entire property stank of smoke and sewerage

Our entire stay was ruined due to the 2 owners chain smoking everywhere around the property, in public areas, including the enclosed breakfast seating area. They were both always on their cell phones, yelling, on speaker phone, which could be heard around all areas of the hotel. It is a small boutique hotel with 7 rooms surrounding the entire pool area, we could not sit at the seating area in front of our room, nor eat breakfast at the breakfast tables, because the owners smoked right there the whole time breakfast was available. RIGHT next to the food and tables, the smoke wafting around the whole area. Nothing but smoking, yelling, and not caring about the guests AT ALL.
There was no peace and quiet (or clean air). It made us so sick the last 2 days we stayed in our room with migraines, it got so bad, unable to open our windows to get any fresh air.

We bought this up with the owners, and they continued the incessant smoking and yelling.

The bathroom wreaked of sewerage as the plumbing needed fixing, so avoid this property unless cigarette smoke and sewerage are what you like.

Selfish owners. Worst hotel stay we have ever had. Santorini was ruined due to these 2 owners who had no regard for their guests.

Partner

10/10

Exceptional

13 Nov 2022

Shanelle

Everything was perfect

Leisure Partner

2/10

Poor

28 Jun 2022

Isabella

Booked to stay at this property in June/July 2020, unfortunately due to COVID-19 we were unable to travel. The hotel originally told us they would provide us with a full refund if we could not travel by our travel dates. When I requested the refund they went back on their word and said they would provide a credit that we could be refunded for if we did not stay with them within a certain time. Once that time had passed and in Australia we were still not allowed to travel out of the country, I requested the refund and the hotel has been silent ever since and are refusing to provide me with my refund. Worst customer service I have experienced. Financial stress due to COVID affected everyone and we lost a lot of money on this trip and this property was not willing to fulfil their original promises. Disappointed.

Leisure Family

10/10

Exceptional

05 May 2022

Christina

Amazing

Amazing stay. Great value. Very accommodating staff. Very pleased with the room, in a great location

Partner

8/10

Excellent

29 Jan 2022

R James

Good for a stay

This was a very comfortable hotel. The location was great, walking distance to everything. It had two tiny parking spots, so get a mini rental. The design was modern, great design, some flaws in build quality. Breakfast was generous and good, we were there 10 days, so it got a bit boring.

Partner

10/10

Exceptional

20 Nov 2021

Verified traveler

Great getaway

Great location and team

Partner

10/10

Exceptional

06 Nov 2021

Ana

Amazing customer service, room very clean and comfortable. Great price! Nice people, I have no complaint at all.

Leisure Partner

8/10

Excellent

01 Oct 2021

Verified traveler

We stayed in the unit closest to the road and there was a lot of noise from it, but it quieted down during the night. The 2 gentleman that ran this property were SO helpful and kind I can’t say enough about them! We walked to Fira every day and the street is very busy but it is a simple route to the bus station.

Leisure Family

10/10

Exceptional

24 Sep 2021

Euan

Wonderful stay!

The stay was amazing, we couldn’t fault it! There were 8 units total with a shared pool and we occupied 3 rooms total with our family. The owner was lovely and couldn’t do more for us. The breakfast was beautiful and the pool area and rooms were sparklingly clean.
The location was perfect, not on the caldera but around a 5-10 minute walk into Fira town. It’s located on a slight back road with some limited parking so if you’re any to rent a car you can park just around the corner.

Friends_and_family Family

8/10

Excellent

11 Jun 2019

Yesenia

The Ambience was a cute property. They keep it very clean and the staff is absolutely wonderful. The manager made our stay very pleasant. He was extremely helpful and knowledgeable. Our last day was bitter sweet having to say goodbye to Bill (American Name)the manager there.

Leisure Family

8/10

Excellent

09 Jun 2019

Verified traveler

Lovely clean and modern accommodation with a lovely pool area

Leisure Partner

10/10

Exceptional

16 Apr 2019

Verified traveler

Nice room and breakfast

Leisure Partner

8/10

Excellent

05 Jan 2019

Verified traveler

Generally it was great and a pleasure. I know it is off season but it was cold inside the room also. The sound of the fridge kept me up, which I did report and it did get switched off.

10/10

Exceptional

23 Nov 2018

Tony

The location was excellent, accessible, close to stores, restaurants, etc. They contacted me before my arrival and worked with me throughout my trip

Leisure Partner

10/10

Exceptional

02 Oct 2018

Mira

The hotel manager was especially helpful when bad weather canceled local ferry travel off the island. Ambience Suites was booked for that night, so he arranged a room nearby and even carried our suitcases as he showed us the way.

10/10

Exceptional

30 Aug 2018

RMR

Property was great. Had a 2 bedroom apartment. Comfortable and spacious. Managers were ready to greet us and settle us in.
Very helpful in getting us transportation and directions in the neighborhood.
Quick walk to Thira, which gave us access to the whole island.

10/10

Exceptional

13 Aug 2018

George

WOW!!! this was a great find!!!! Hotel is like renting a Villa in Santorini, I only Booked two rooms for one night, I wish I would have stayed here longer. The rooms and Bathroom were really big, they look exactly like the pictures. Walkout out of the room there was a perfect size pool that my family enjoyed. Location was amazing up a few stairs and you are in the middle of Fira and the amazing view. It is also close to a free parking lot would recommend staying here again!!!!

6/10

Pleasant

08 Jul 2018

Verified traveler

Greece Vacation

The place has potential and looks nice but when I arrived they weren't done with construction so they didn't have the 2 bedroom I asked for and never informed me until I was there so we had to have 4 people cram into a studio room with 1 bed and two mattresses. We got a \"discount\" which is basically the same price as the studio room if we got that anyway.

Friends

2/10

Poor

22 Jun 2018

Juan

The freaking hitel was closed... no one including expedia had the courtesy to ler us know. quite a surprize when you land and you are just waiting for your transfer that never came... ty..

2/10

Poor

20 Jun 2018

Verified traveler

Suddenly cancelled our booking, but helpful to try to search another hotel.

8/10

Excellent

18 Mar 2026

MINAKO

Clean room, quiet circumstances

Self