Phuket Emerald Beach Resort

Thailand , Phuket
Phuket, Karon Beach, 202/19 5 5
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20 reviews shown

2/10

Poor

22 Feb 2026

Tuyarakh

They charge extra against what is advertised and their services weren't great either. Saw cockroaches several times which is extremely unhygienic. Gym was under maintenance almost through my stay and was open only 1 day. Overpriced and overadvertised! Wasn't a great stay

Friends_and_family Family

8/10

Excellent

29 Jan 2026

James

Staff brilliant, beautiful rooms and very clean, great sized family room!

Friends_and_family Family

8/10

Excellent

13 Nov 2025

Jennifer

Resort was nice! Room was a good size for family of 4. The included breakfast was fine.

Leisure Family_with_children

8/10

Excellent

12 Oct 2025

Marina

Beautiful resort for a young family with small kids. Clean rooms and friendly staff, breakfast was beautiful but the pool was too small and cold

10/10

Exceptional

12 Jul 2025

Majed

Lovely staffs and services

Leisure Family

2/10

Poor

29 May 2025

Kathryn

The only reason we booked into this hotel was for the kids pool and kids slides. We were told when booking that they would be freshly renovated before our arrival however this was not the case the kids pool and all the slides was closed. The room we were given back into the pool bar and the pool Access also doubled up as common access for everyone which made our front balcony incredibly busy. Dirty nappies on the floor around the pool. We asked if we could pay to stay for one night then get the refund on the remaining nights but were declined by the manager who never came out to speak to us face-to-face. The room smelt, the sheets were really dirty. Awful. Start to our holiday thankfully we move to a much better hotel.

Friends_and_family Family

8/10

Excellent

28 Apr 2025

Roman

Bea

The food and service was good.
I think the pool is closing too early but it´s pretty general around the area. Apart of that, all good, simple hotel but good.

Friends_and_family Family

8/10

Excellent

21 Apr 2025

Craig

A great place to stay for families, waterslides are great but dominate the pool areas due to their size.
Lifeguards on duty at the slides and safety is taken very seriously.
Food from the restaurant is very average and expensive.
There are lots of happy hours at the different bars and the sky bar is well worth checking out.
Rooms are cleaned daily and towels changed.
The resort is very clean especially the toilets and the staff are very friendly.
Pool access rooms for families very spacious and would recommend booking one of these for your stay.
We had a thoroughly enjoyable stay and would recommend to anyone with kids.
Probably not a good resort for couples due to the amount of kids and the waterslides being such a big part of the pool areas.
Breakfast decent enough and heaps of choice and lots of staff.

Leisure Family

10/10

Exceptional

01 Feb 2025

Donna

Orbitz and the property staff need to manage their relationships with their vendors.There is a disconnect with what is on the Orbitz website with what is offered at the property. The offering needs to be clearer.

Leisure Family_with_children

8/10

Excellent

24 Jan 2025

Dean

Great on pictures

Hotel facilities were lovely for kids if they like the pool. A severe lack of sunbeds however for the adults. Hotel was dominated by rude Russians.

Friends_and_family Family

10/10

Exceptional

30 Dec 2024

Florencia

Very good for families

10/10

Exceptional

17 Dec 2024

Chwee Sim

Spacious room, clean hotel. Waterplay facilities are great. Beach with great waves and sand are just across the street. Feet wash taps available at entrance of hotel. Breakfast buffet is mediocre. The bathroom shower water temperature is not constant and alternates between hot and cold about 6 times within 5 minutes of showering.

Friends_and_family Family

4/10

Poor

08 Dec 2024

Norbert

NOT a 5-star hotel

I have been coming to Thailand almost every year in the past 10 years and Phuket Emerald Resort has been the biggest disappointment. 1. We booked a room for 3 people, still there were only 2 towels. The next day, after the room had been made, we had again only 2 towels. On the last day of our stay, to our biggest surprise there were ZERO towels in the room at 4.30 pm. All the used ones were taken and they were not replaced. I asked staff, and was told that there were no clean towels. How can a hotel run out of clean towels??? 2. The swimming pools are way too cold and dangerous. On the second day of our stay my daughter was swimming in the children’s pool and the sharp side of the pool cut her toe open! She was bleeding in the children's pool, which has sharp surfaces all over. My daughter couldn’t enjoy the beach or the pool after that incident. 4. I also got injured on the second day of our stay. The bathroom door design is terrible. The top of the bathroom door is sharp and pointy. It cut my left arm open as I was entering the bathroom. Swimming in the sea was also over for me. 4. I got bitten by mosquitos while sleeping. Other hotels in Thailand usually offer electric mosquito repellents. 5. This is not a 5-star hotel. I stayed in Phuket in an actual 5 star hotel before, and the difference is day and night. Without the issues 1-4, I would give this hotel 4 stars, however, with the issues, this is maximum 2 stars for me.
So, overall, this has been a terrible experience.

Friends_and_family Family

2/10

Poor

08 Dec 2024

Eliezer

Cheap towels
Very slow service.
Hot water in the shower not working good

Leisure Family

10/10

Exceptional

13 Nov 2024

Laura

We had a great stay and the staff went above and beyond to make us comfortable. The pool access room was so convenient.

Partner

10/10

Exceptional

12 Nov 2024

matthew

Great place for family get away, staffs are friendly and helpful.

Leisure Family

2/10

Poor

22 Oct 2024

Justin

With the exception of the slides (and only the slides) there is little to like about this hotel. There are not enough seats around the pool. The hotel in general is best avoided.

1. Staff are totally untrained, and the systems forced on them by management are generally a total failure. You can expect wet towels all the time (system fail),

Baggage. Porters not trained to bring trolly, then have to go back and get. Only to then mix up bags and send one of another guest bags to airport with us.

Simple things like make up room (tags on door) were missing - leading to it sometimes taking 2-3 conversations with housekeeping to get room cleaned. Something that impacted our boys sleep.

2. The showers and water pressure are totally terrible. One minute boiling hot, then freezing cold. Then no pressure and this went over entire stay. On average i would say i basically had Lukewarm showers. However, as we were there with a group the shower issue was common on the entire hotel.
Our toilet needed to be fixed on day 1. Appears the hotel tries to limit water usage using a \"water bottle\" in the toilet water storage area. I guess a 'geto' fix for the issues. I have a photo - as I couldn't believe it.

on Check out the hotel was most concerned with the fact i had booked for extra night (more than needed) to allow a check out of my choosing, that they were trying to hand write contracts (no refund) rather than dealing with the checkout.

Basically we didn't get what we paid.

Leisure Family_with_children

10/10

Exceptional

13 Aug 2024

My daughter liked the amenities. She enjoyed staying at this hotel.

Leisure Family_with_children

10/10

Exceptional

16 Jul 2024

Leanne

Whilst the property is not sprawling in the footprint - it has been cleverly designed. It has modern and contemporary rooms and has the essentials close by such as 711, pharmacy, laundry service and food providers. The pool facilities for younger children are fantastic with two areas. Breakfast buffet was great with an air-conditioned area where the food choices were laid out.

Leisure Family

10/10

Exceptional

09 May 2024

Peter

My review

Good place to stay good location. Would only maybe stay there again. As there was very little water pressure in the shower and a very inconsistent temperature. Also, in the four other hotels we stayed in in Thailand. There was a selection of English-speaking TV channels which were missing at this hotel. Both issues were raised with the front desk. And for some reason, couldn’t be fixed. And also there was no bacon served at breakfast. Overall the place was quite nice. Fantastic swimming pool and the staff were fantastic.

Partner