Name: Phuket Emerald Beach Resort
Address: Karon Beach, 202/19 5 5, Phuket, 83000, TH

Phuket Emerald Beach Resort

Phuket · Thailand

Karon Beach, 202/19 5 5View location

20 reviews shown

10/10

Exceptional

19 Jul 2026

Patrick

Great Hotel, staff were amazing! The kids loved the pool and slides. Food was great!

Family_with_children

10/10

Exceptional

18 Jun 2026

Shallyn

The Phuket Emerald Beach Resort was amazing!!! First class all the way! Our pool access room did not disappoint, the breakfast has so many amazing options and variety. Anna was so helpful with arranging transportation. My kids loved the foam pool party and the yummy snacks! If we return to Phuket, we will most definitely stay here again!

Family_with_children

10/10

Exceptional

06 Jun 2026

Matthew

Requested for complimentary late check out and hotel acceded to that! Amazing service!

Family

10/10

Exceptional

02 May 2026

Evan

👍

2/10

Poor

22 Feb 2026

Tuyarakh

They charge extra against what is advertised and their services weren't great either. Saw cockroaches several times which is extremely unhygienic. Gym was under maintenance almost through my stay and was open only 1 day. Overpriced and overadvertised! Wasn't a great stay

Friends_and_family Family

8/10

Excellent

29 Jan 2026

James

Staff brilliant, beautiful rooms and very clean, great sized family room!

Friends_and_family Family

8/10

Excellent

13 Nov 2025

Jennifer

Resort was nice! Room was a good size for family of 4. The included breakfast was fine.

Leisure Family_with_children

8/10

Excellent

12 Oct 2025

Marina

Beautiful resort for a young family with small kids. Clean rooms and friendly staff, breakfast was beautiful but the pool was too small and cold

10/10

Exceptional

12 Jul 2025

Majed

Lovely staffs and services

Leisure Family

2/10

Poor

29 May 2025

Kathryn

The only reason we booked into this hotel was for the kids pool and kids slides. We were told when booking that they would be freshly renovated before our arrival however this was not the case the kids pool and all the slides was closed. The room we were given back into the pool bar and the pool Access also doubled up as common access for everyone which made our front balcony incredibly busy. Dirty nappies on the floor around the pool. We asked if we could pay to stay for one night then get the refund on the remaining nights but were declined by the manager who never came out to speak to us face-to-face. The room smelt, the sheets were really dirty. Awful. Start to our holiday thankfully we move to a much better hotel.

Friends_and_family Family

8/10

Excellent

28 Apr 2025

Roman

Bea

The food and service was good.
I think the pool is closing too early but it´s pretty general around the area. Apart of that, all good, simple hotel but good.

Friends_and_family Family

8/10

Excellent

21 Apr 2025

Craig

A great place to stay for families, waterslides are great but dominate the pool areas due to their size.
Lifeguards on duty at the slides and safety is taken very seriously.
Food from the restaurant is very average and expensive.
There are lots of happy hours at the different bars and the sky bar is well worth checking out.
Rooms are cleaned daily and towels changed.
The resort is very clean especially the toilets and the staff are very friendly.
Pool access rooms for families very spacious and would recommend booking one of these for your stay.
We had a thoroughly enjoyable stay and would recommend to anyone with kids.
Probably not a good resort for couples due to the amount of kids and the waterslides being such a big part of the pool areas.
Breakfast decent enough and heaps of choice and lots of staff.

Leisure Family

10/10

Exceptional

01 Feb 2025

Donna

Orbitz and the property staff need to manage their relationships with their vendors.There is a disconnect with what is on the Orbitz website with what is offered at the property. The offering needs to be clearer.

Leisure Family_with_children

8/10

Excellent

24 Jan 2025

Dean

Great on pictures

Hotel facilities were lovely for kids if they like the pool. A severe lack of sunbeds however for the adults. Hotel was dominated by rude Russians.

Friends_and_family Family

10/10

Exceptional

30 Dec 2024

Florencia

Very good for families

10/10

Exceptional

17 Dec 2024

Chwee Sim

Spacious room, clean hotel. Waterplay facilities are great. Beach with great waves and sand are just across the street. Feet wash taps available at entrance of hotel. Breakfast buffet is mediocre. The bathroom shower water temperature is not constant and alternates between hot and cold about 6 times within 5 minutes of showering.

Friends_and_family Family

4/10

Poor

08 Dec 2024

Norbert

NOT a 5-star hotel

I have been coming to Thailand almost every year in the past 10 years and Phuket Emerald Resort has been the biggest disappointment. 1. We booked a room for 3 people, still there were only 2 towels. The next day, after the room had been made, we had again only 2 towels. On the last day of our stay, to our biggest surprise there were ZERO towels in the room at 4.30 pm. All the used ones were taken and they were not replaced. I asked staff, and was told that there were no clean towels. How can a hotel run out of clean towels??? 2. The swimming pools are way too cold and dangerous. On the second day of our stay my daughter was swimming in the children’s pool and the sharp side of the pool cut her toe open! She was bleeding in the children's pool, which has sharp surfaces all over. My daughter couldn’t enjoy the beach or the pool after that incident. 4. I also got injured on the second day of our stay. The bathroom door design is terrible. The top of the bathroom door is sharp and pointy. It cut my left arm open as I was entering the bathroom. Swimming in the sea was also over for me. 4. I got bitten by mosquitos while sleeping. Other hotels in Thailand usually offer electric mosquito repellents. 5. This is not a 5-star hotel. I stayed in Phuket in an actual 5 star hotel before, and the difference is day and night. Without the issues 1-4, I would give this hotel 4 stars, however, with the issues, this is maximum 2 stars for me.
So, overall, this has been a terrible experience.

Friends_and_family Family

2/10

Poor

08 Dec 2024

Eliezer

Cheap towels
Very slow service.
Hot water in the shower not working good

Leisure Family

10/10

Exceptional

13 Nov 2024

Laura

We had a great stay and the staff went above and beyond to make us comfortable. The pool access room was so convenient.