Name: MGM Macau
Address: Avenida Dr. Sun Yat Sen, Macau, MO

10/10

Exceptional

30 Mar 2023

Yam Kit Desmond

The hotel is very luxurious and staff are super friendly and polite. The hotel room is cozy and well maintained.

Leisure Family

8/10

Excellent

16 Jan 2020

Randy

need to change shuttle bus drop offN

My only issue with the hotel is when you take the shuttle from the airport they drop you off so far away from the lobby. You have to lug your luggage they a mall, which no one helps you. Then across the aquarium lobby and to the front desk. With 4 pieces of luggage and two of them at 30kg it’s not easy.

Partner

10/10

Exceptional

30 Oct 2019

Verified traveler

What a wonderful experience!

We were happy with the service of Chloe when we checked in at MGM Macau. She even arranged breakfast boxes in the early morning because we tried to catch our flight at 7am. I will definitely return there next time.

Friends_and_family Family

10/10

Exceptional

12 May 2019

Verified traveler

Very kind and well trained staff!! 5 star service

5star service!! Amazing Well trained staff. Got an upgraded to one of those villa suite. The room was amazing with breathtaking surrounding view. Perfect location. Walking distance to one central mall for great shopping and very easy commute to all the tourist spot. two thumbs up. Highly recommended !!!!!

Family

8/10

Excellent

05 Mar 2019

Verified traveler

Overall it was good. The staff service of concierge reception and restaurant were all very good.

Leisure Family

10/10

Exceptional

05 Feb 2019

Long Ting

Superb

The staffs and services were superb. The view was great, looking at the sea. Loved the whole experience of my stay there and definitely recommend others to stay in this hotel again.

Friends

10/10

Exceptional

01 Dec 2018

HH

The hotel upgraded us to an executive suite. My kids were very excited and happy during the stay. This is an amazing experience for us all. Thank you!

10/10

Exceptional

21 Nov 2018

Verified traveler

This is a very fancy hotel that more than met my requirements.

Leisure Self

8/10

Excellent

02 Jul 2018

Verified traveler

don't take the shuttle bus

Bus drop off at casino, not check-in, and long hot wait for the bus with bored staff.

Family

10/10

Exceptional

07 Jun 2018

Verified traveler

Great experience! Got upgraded to a VIP suit. Free shuttle to airport or ferry or other MGM hotels.

10/10

Exceptional

04 Jun 2018

Verified traveler

Comfortable stay...

Amazing stay in Mgm during my Macau trip..
Staffs are well trained & friendly...
Recommended hotel for stay...😊

Friends

10/10

Exceptional

13 May 2018

Verified traveler

Comfortable and clean room, very artistic and pleasant environment

Family

8/10

Excellent

07 Apr 2018

Verified traveler

MGM Macau

Overall is good except there is smoking smell inside the room, guess it was came from the air conditioning pipe, already informed hotel Front deck Manager

Family

10/10

Exceptional

05 Apr 2018

GUSTAVO

Location isn´t great. but it´s a nice hotel

Hotel amenities and condition are very good. Location isn´t very good. The desk boys should be more careful arranging the taxi rides, one of them gave the taxi driver a wrong address and sent me very far away from where I needed to go. Afterall the hotel is nice

10/10

Exceptional

28 Mar 2018

Jenn

Great rooms!

The hotel was fantastic. Staff is so sweet and the rooms are huge and great. The bathroom is the best part.

10/10

Exceptional

18 Mar 2018

Verified traveler

Macau MGM Luxury

In the Top 3 Hotels I have stayed at in all the world. Complete 5* Hotel from Rooms to Service to Location and even Food. Just need more Restaurants and Bars in Casino

2/10

Poor

06 Sep 2017

Jeffrey Wayne

Much better options

Total experience was terrible from the Macau ferry shuttle bus where we were dropped off on opposite side to reception then had to find our way through the enormous complex with little or no guidance from hotel employees.
I could continue to shore my entire awful experience however I feel management their deserves no more of my time. I suggest the Venetian I moved there and it was excellent.

10/10

Exceptional

20 Aug 2017

echubb

Amazing Room and Views

Stayed here with my buddies for a bachelor party - was one of the nicest rooms I've ever stayed in. Staff was pleasant but clearly didn't care too much for a group of young guys since we definitely didn't look like \"ballers\" even though we were staying in one of their multi-room suites. Overall, the room was very nice and well-appointed. I would definitely stay here again.

10/10

Exceptional

08 Jul 2017

Guy

A Magnificent Hotel

My family and I went to Macau for 2 days after visiting our daughter who works at Disneyland in Hong Kong. We could not have been more impressed with our room, the hotel overall, its facilities and the wonderful staff.
The ABA Bar is also a great place within the hotel to meet friends, relax and catch up.

8/10

Excellent

09 Jun 2017

Verified traveler

Nice

Good hotel and I will introduce more friends to stay

8/10

Excellent

01 Jan 2017

Verified traveler

It was my first time at MGM, it is huge and comfortable..

10/10

Exceptional

24 Dec 2016

Shirley

Phenomenal service
Five star standard restaurants

Partner

10/10

Exceptional

18 Dec 2016

bunny

Nice place to stay in. Everything in one place. Shopping, restaurants, casino, etc

8/10

Excellent

21 Sep 2016

Verified traveler

Beautiful hotel. Only thing I will say is that it was on the other side of the harbor away from the better casinos

10/10

Exceptional

17 Sep 2016

SHANSHAN

Hotel with good service

we book VIP room with 2 bedroom. it's amazing for both the room condition and service. a good choice for girl's gathering

Family

6/10

Pleasant

02 Sep 2016

Verified traveler

Large Casino Hotel, just ok

This hotel has everything, but at the same time it is so big that it becomes impersonal and requires lots of walking. The shuttle bus is convenient for the casino, but totally inconvenient for overnight stay. Taxis are difficult to find, directions within the hotel and the adjacent mall are also scarce and in many cases misleading. Nothing really wrong, but certainly not a 5 star experience.

10/10

Exceptional

30 Aug 2016

Yin Fong

Great hotel service that exceed my expectation

The environment of the hotel is great. The front desk service is highly appreciated as they always show enthusiastic and answer my questions promptly.

Family

10/10

Exceptional

01 Aug 2016

Verified traveler

The lobby is great with nice decoration. I do not like the open design bathroom that you can look through the bathroom from the bedroom despite that there is an electronic curtain. There is also no free coffee and tea inside the room. The bed is comfortable.

Family

8/10

Excellent

25 Jun 2016

gopal

Nice views of the sea

Hotel stay was very good experience,my 4th visit.
However Expedia needs to improve the booking procedure;there is no indication that max 3 rooms can be booked by an individual

10/10

Exceptional

10 Jun 2016

Ross

The best place we ever stayed we will be back

Gret place

Partner

8/10

Excellent

31 May 2016

kelvin

Great stay

It's good that the hotel provide transportation to harbour.

Partner

10/10

Exceptional

25 Apr 2016

Verified traveler

MGM In Macau + Wonderful.

The Hotel itself was first class but the gaming area lacked a little atmosphere compared to other Casino's i have been in.
Also the Restaurants in the hotel were a little disappointing. There wasn't a lot of variety to chose from compared to say the Crown or Venetian so in that respect I wouldn't stay there again.
But you couldn't fault the room or the staff.

6/10

Pleasant

14 Mar 2016

ALAWI

According to the luxury hotel in macau , this hotel is on of the worst !

Partner

10/10

Exceptional

29 Feb 2016

Verified traveler

If you look for service, this is the place

We enjoyed our stay a lot. Everything went well and the service is hearty. They always pick up your call in less than a second. Everyone spoke English! (not every 5-star hotel in Macau could do these days) We enjoyed our small chats with Albert who told us something about Macau and his home country Vietnam.

Family

10/10

Exceptional

18 Feb 2016

darrell

Nice hotel. Boring entertainment

Left a day early. Nothing to do but gamble. Boring. Did I mention how boring

8/10

Excellent

17 Feb 2016

B

Luxurious hotel far away from Taipa

Stayed there for one night layover at Macau. Close to all the historic sites in Macau peninsula. Go for the ocean view rooms it is worth it.

10/10

Exceptional

09 Feb 2016

Marc

A weekend trip

Perfect for a weekend in Macau.

Partner

10/10

Exceptional

31 Jan 2016

Verified traveler

The staff are 6 star.

The staff are 6 start and trained to perfection. I have stayed in more expensive hotels and received considerably less attention. The Airline lost my luggage for 36 hours and the staff could not perceivably been more helpful. I wish I could have tipped everyone from Bellboys to Hotel Manager. Well done MGM Grand ... take a bow.

10/10

Exceptional

19 Jan 2016

Verified traveler

Free upgrade to 2 bedroom suit

The receptionist is very friendly, but very slow and mess up the rooms arrangement. Recommend that they need a bit more training before serving guests in the front line.

One thing worth to mention is that 2 of our twin Grand ocean view bedrooms got free upgrade to 2 bedrooms suit, as our family booked in total 5 grand ocean view rooms, the receptionist said it is as a gesture of goodwill that I'm staying here again.

Family

10/10

Exceptional

17 Jan 2016

Irwin

Nice experience

A very pleasant one night stay for myself and grandson

Family

10/10

Exceptional

04 Jan 2016

Kevin

Top hotel!!

I've stayed in many a top hotel but this exceeded all expectation. Unbelievable is the only word to describe the room,en suite.....jacuzzi, experience shower and adjoining lounger area,kitchenette.

10/10

Exceptional

06 Nov 2015

gopal

Holiday in macau

Very pleasant stay,with enough English speaking staff to cater to non Chinese guests. The buffet breakfast is a bit pricey.

Family

8/10

Excellent

01 Nov 2015

Michael

excellent service except there is not enough staff at breakfast and coffee take a longer time than usual.

Family

10/10

Exceptional

02 Oct 2015

Verified traveler

Nice hotel close to waterfront

The best thing is the toilet and shower. Pillows are very soft though

8/10

Excellent

30 Sep 2015

Carol

We stayed in Grand Studio for 2 nights. The room was spacious and clean. Bedding were comfortable.

However, curtains couldn't cover the windows well and sunlight shone into my room in the early morning.

There is no bathrobe in the room unless you ask for it

Family

6/10

Pleasant

20 Sep 2015

Verified traveler

need to wait for long check in time even after 3pm

Partner

10/10

Exceptional

10 Aug 2015

Tselmuun

very nice hotel. would recommend to everybody

very nice hotel. the interior was beautifully decorated. service was very friendly. hotel is offering one of the best buffet breakfast. complimentary minibar was a nice addition to the perfect stay.

Family

8/10

Excellent

01 Jul 2015

Hon Ming

Almost a magnificent hotel

One of the grand hotels in Macau. I enjoyed seafood so much, this stay I came across a special brunch offered on Saturday and Sunday. A selection of brunch sets provided wide range of fresh seafoods at a very attractive price. And a wide range of wines to match foods at a good price.
The only bad feeling brought to me was the service of the gym room. After checking out, I asked them providing me for taking a shower in their changing room, but refused by the gym room receptionist. It's the first time I was rejected for taking a shower in a first class hotel.

Family

10/10

Exceptional

07 Apr 2015

Verified traveler

MGM 1 night stay

Great hotel

Family

2/10

Poor

26 Mar 2015

xusheng

Terrible hotel ever, never stay again

It was terrible stay, I will never stay in this hotel again. The hotel has a lot of unreasonable rules and look don't care the guest at all. Maybe they make too much money on Casino, that is why they don't care regular guest.

Family

10/10

Exceptional

26 Dec 2014

acjpop2002

Luxury hotel

Cant be better, its the best experience i have ever had!

10/10

Exceptional

01 Oct 2014

KCM

Everything was great!

Room service was surprising much better than all other 5 stars hotel I have stayed in before. Room was in great condition as compared to other hotels

10/10

Exceptional

18 Sep 2014

Cynthia

Great hotel. Let down by pool - difficult access

Staff could not have been better. Stunning foyer. Posh rooms.

Partner

8/10

Excellent

30 Aug 2014

Verified traveler

splendid

big spacious rooms, convenient, very comfy beds, excellent bathroom. good selection of restaurants, awesome spa, shuttle bus to ferry terminal and zhu hai, next to shops. good cafe delicious cakes

Partner

8/10

Excellent

05 Aug 2014

Amy T

Fantastic Hotel with comfy beds and awesome pool

The hotel has a beautiful pool which is not crowded with kids during my time there. A lovely place to relax and wind down during the day. The patisserie serves some of the best pastries in Asia. The cakes are delicate, dainty and divine. We managed to try five different ones and I wish we could try them all. The high tea from their cafes are just as good! The casino is not as crowded so it's nice for amateur gamblers like myself. Not intimidating at all. Nice spacious room with a huge bathroom. Beds were really comfy and the complimentary drinks in the fridge was much appreciated on a hot summers day!

However, with that said, there are little things that could be improved. One of the main one is that our room had a faint smell that lingered around (likely that the previous guest was a smoked). We spoke to reception but all they could do was send someone up to spray air freshener which did not last during our stay. Also, currently, MGM only includes free transport to the ferry terminals, unlike the Venetian which includes free shuttle to other hotels/casinos. It's not the end of the world.

Family

8/10

Excellent

19 Jun 2014

N

very comfortable room

it was my first time to stay here even if I have been to Macau many times when I used to stay at Lisaboa, Mandarin and Wynn. Hotel room was very clean and nice and have an excellent sea view with high floors. Overall, it is quite nice , 5 star hotel , however , please note the following : 1) I stayed at non-smoking room, but it smells a lot of smoking in the corridor since I reckon many people staying at the same floor may somke at thier room. 2) The staffs at buffet restaurant at 1st floor, was very blunt and unkind with no smile at all ( I was wondering if they fight from early morning !). Nevertheless, the coffee and desert were very nice. 3) I tried the French restaurant at 1st floor for dinner and the taste was quite excellent and I strongly recommend to try dinner set menu if you like French or Italian food. Overall, hotel was quite nice. ...

10/10

Exceptional

27 May 2014

RonB

fantastic hotel

This was a fantastic hotel with great food and great rooms. There is shopping attached. The gambling also has a large non-smoking area.

Partner

10/10

Exceptional

08 Apr 2014

Oppa

Very centralized in Macau near ferry to HK airport

Everything excellent to every minute detail and what to expect from MGM hotels and resorts

10/10

Exceptional

12 Mar 2014

Verified traveler

Outstanding property iverch

Coffee was a rip off English language a barrier

10/10

Exceptional

08 Mar 2014

Verified traveler

Nice hotel

Very beautiful hotel and lots of casino around it and nice restaurant

10/10

Exceptional

02 Feb 2014

Hatem

Amaaazing

I would like to express my gratitude to MGM management for what they did to me.

i booked two standard rooms for two nights in Macau, and when i arrived the rooms were not ready so they promoted me to the two rooms suite which is awesome.

THANK YOU MGM

8/10

Excellent

02 Dec 2013

kor

comfy rooms

comfortable and clean rooms;got upgraded to sea view room.good facilities.

10/10

Exceptional

18 Nov 2013

Kris

Great location and value

When I went I paid a little extra for the Grand Studio and it was worth it. There are only 2 of those rooms available per floor (on each side) but given the space and amenities it is a great deal. The hotel is in walking distance of all of the historic sites. Moreover the front desk staff is very helpful. They also have a list of popular locations (in English, Chinese, Portuguese) on a small piece of paper that you can give to taxi cab drivers. I was not overly impressed with the restaurants on-site, but you are in walking distance of many options.

Family

8/10

Excellent

01 Oct 2013

Rob

Overall Pretty Good

We stayed at the Icon in Kowloon and the bed and room were probably better which is a shame given I paid more for the MGM. Staff & service were great and the food awesome. If your a gambler then this is the place to go as it's really setup well.

Partner

10/10

Exceptional

13 Sep 2013

Verified traveler

Excellent service

They care about everything you concern. Exceeded my expectation.

Partner

10/10

Exceptional

04 Aug 2013

Verified traveler

An amazing hotel

The stay here was amazing from start to finish, the foyer and aquatic courtyard took my breath away, whilst the room, views were amazing. Staff were incredibly helpful, polite and very approachable. Whilst the spa facilities offered the ultimate relaxation. I can not wait to come back here again!

10/10

Exceptional

02 Aug 2013

Christina

Brilliant thanks

Food at Rossio is excellect and good value. Pool is lovely. Serena at the concierge is amazingly helpful. Spa is expensive but excellent.

10/10

Exceptional

17 Jul 2013

Verified traveler

MGM Macau Excellent Hottel

The problem is of vegetarian food otherwise it is ferry very good hotel .v enjoyed a lot.

Partner

10/10

Exceptional

27 Jun 2013

Jeff

great luxury hotel

awesome big room, great staff, nice big bathroom, walking distance to downtown.

8/10

Excellent

17 May 2013

Verified traveler

Nice location

Nice hotel at a good location. Main negative is that it takes two weeks to get deposit back, despite full advance payment.

Family

8/10

Excellent

28 Apr 2013

Andrew

Nice hotel, good location

MGM Macau suited our needs quite nicely for our first trip to Macau. The hotel was in good, clean condition, well decorated, and welcoming. The casino is split into non-smoking and smoking sections, with the better action in the smoking section (as the predominantly Asian clientele tend to smoke). The gaming is OK - mostly Baccarat, some Roulette, Sic Bo, but only a few tables of Black Jack and Craps. It's hard to get a drink on the gaming floor beyond water or tea, as drinking and gambling do not go hand-in-hand in Macau as they would in Vegas. The location is convenient for visiting other casinos on Macau island, as well as exploring central Macau. Free shuttles take you to the more distant casinos, Cotai island, ferry terminal to Hong Kong, etc. I would definitely stay here again, although for a second visit I would likely target Cotai.

Family

10/10

Exceptional

08 Apr 2013

Emma

Best hotel room I have ever had

Okay, so we were upgraded to a suite as it was my birhday, so I cannot comment on the standard rooms. However, the suite was amazing. Views over the water, 2 huge bedrooms (one double, one twin), 2 amazing bathrooms win jacuzzi baths and large showers (bath in twin room was right next to window, overlooking the water) and a half bath. Large living room, small kitchenette. Lots of cool gadgets, a coffee machine and wardrobes bigger than I have at home. Service was great, we ate at the French restaurant which was lovely. Casino felt a little grubby and was very smokey (full of mainland Chinese people who smoke like chimneys). But the Wynn casino over the road is much nicer and right next door. Free shuttle from the ferry terminal and hotel within walking distance of the old part of town. My husband travels a lot for work and spends half his life in hotels, even he said it was the nicest hotel room he has ever seen.

Partner

10/10

Exceptional

22 Feb 2013

Howard

puts Vegas to Shame

Service was great in this beautiful hotel. Our room was was gorgeous with a large glass walled and curtained bath.

10/10

Exceptional

02 Feb 2013

Neil

Excellent

1 bedroom suite overlooking the Wynn and grand Lisbon was stunning. Highly recommended

8/10

Excellent

08 Jan 2013

Verified traveler

the room is nice, the staffs are freindly...

Family

10/10

Exceptional

09 Dec 2012

BlakeNel

Satisfied

Excellent service, staff, amenities and courtesy. Easy access to taxis to visit other places

Family

10/10

Exceptional

04 Dec 2012

itay c

great hotel with value for money

i loved my short stay at the MGM. room was great and the staff was amazingly kind and professional. will stay here again.

10/10

Exceptional

28 Nov 2012

Jerry

Excellent Service

Serena from the hotel concierge was extremely helpful with ferry arrangement back to Hong Kong and we were able to catch the flgith out of Hong Kong on time.

8/10

Excellent

29 Oct 2012

Alan Lim

Great for Macau/HK standards

everything is wonderful except the surrounding is not that bustling. Food in hotel is good but the more expensive dinner buffet has poor receptionist.

Family

10/10

Exceptional

25 Oct 2012

paxclan

awesome place to stay!!!

arrived super late but we got an upgrade to a two bedroom villa which was 380 sq meters in size for two! we were jumping around in excitement as we explored the vast room. it was gorgeous beyon words. staffs were very helpful and friendly. they host an octoberrfest every october and its the happening place to be. class A, great service! defntly lives up to its standrds. our stay was memorable beyond words. thanx MGM.

Partner

8/10

Excellent

17 Oct 2012

Verified traveler

slow, slow, slow internet despite the cost. Lack of plugs in the hotel room.

Partner

4/10

Poor

16 Sep 2012

Nelly

NOT HAPPY WITH STUDIO ROOM

The Restaurants were amazing. I would not rate this hotel 5 star. booked a larger studio room which was disappointing in size. Didn't feel luxiourious, one doona and sparse pillows which we had to ask for more and an extra doona as we were freezing. No robes, which we asked for then they disappeared the next day when our room was cleaned. After cleaning the room they left the dirty coffee/glassess everywhere in room and did not replenish mini bar or coffee... We were very happy with the restaurants and staff there but would not return to the MGM would probably stay at the Wynn next time which should be 5 star...

10/10

Exceptional

02 Sep 2012

Trinh

Lovely stay

The place is modern and comfortable. However, it is not a cost effective place if you're a budget traveller.

Family

8/10

Excellent

08 Aug 2012

Olee

Great hotel, services is only ok.

We request for extra beds but it takes multiple calls before 2beds arrived. Beds are comfortable and swimming pool is nice.

Family

10/10

Exceptional

20 Jun 2012

Verified traveler

I'd stay here again.

There isn't much to do in the area except gamble and getting cabs in the area is an adventure in itself. But the hotel and its staff were excellent.

10/10

Exceptional

14 Apr 2012

Jose

An excellent hotel in Macau

The hotel is excellent and the staff very pleasant. At the lobby there is a Salvador Dali masterpiece so you can imagine the hotel class. For a 5-star hotel the MGM is not expensive. We also enjoyed the spa at the 9th floor. Overall, I guess Macau and the MGM are places that we can recommend for sure.

Family

10/10

Exceptional

06 Apr 2012

Verified traveler

MGM Macau

Nice Hotel, with good Restaurant Options and Next to a Shopping Mall
The Hotel is next to Mandarin Oriental and Wynn so location is very good
The Casino size is good and open
The rooms were very nice and well decorated
The rate was resonable for the kind of room we had
It was over 480 sqft (Good for two adults and two children)

8/10

Excellent

02 Apr 2012

Larry

Great hotel with wonderful staff.

Great hotel and location, breakfast buffet wonderful. Chef Chad Ogden even spent time with us talking about Macao and Tokyo.

10/10

Exceptional

31 Mar 2012

August

MGM Macau

Stayed in a suite which was very large and comfortable but in need of a renovation. The room has lots of neat gadgets like a hidden TV behind a mirror but no instructions on how to operate it.

The general areas of the hotel are spectacular and a 'must see' when visiting Macau.

Partner

10/10

Exceptional

19 Mar 2012

Verified traveler

The MGM Grand, Macau

A top-notch hotel, extremely comfortable, beautifully furnished, excellent restaurants, adjacent to Macau historical area, a notch above the Wynn and the Venetian.

10/10

Exceptional

27 Feb 2012

Mohammed

My stay in MGM Macau

I staid only 3 nights on February 2012 and the amazing
Thing in this hotel is the service from the concierge
Which is in deed a VVIP one from the start to the end
I also would like to thank them very much for there excellent care to me and my family.

10/10

Exceptional

27 Jan 2012

JKim248

Peaceful oasis in sea of casinos at Macao

We chose Mandarin Oriental Macau based on reviews at Trip Adviser.
It's located next (west) to MGM, tall skinny building with a slant on top.
Rooms look out to the sea or a lagoon facing the Macau Tower.

Compared to other 5 star hotels around the world...
Including reader's choice Four seasons' in Hawaii, Pelican Hill in Southern California and others around the world...

The hotel is much smaller than the Mega casino hotels in the area like the MGM and Wynn right next door.
So the service staff is able to remember your name and provide very personal service. No Casino but full service spa including personal rooms. You can walk over to the MGM Casino through the joining upscale, designer mall. Or you can walk outside to the Wynn and to the dancing fountain that performs every quarter hour. Smaller than Las Vegas but with balls of flame and lights.
Outdoor heated, infinity Pool and Jacuzzi located on, around 3rd floor facing south overlooking the ocean between Macau and Taipa. Fitness center is also located next to the pool.

Rooms were Nice and modern but furniture was laminated wood. The LCD TV was as expected but the sound system was very lacking. 2 small tweeters with a subwoofer, not the premium sound system you expect from the best hotels in the world.
Bed was soft with firm core. Western type, not Chinese hard.
Nice big pillows, comfortable sitting chairs, walk in shower, bathtub, vanity all at level of a 5 star hotel.

Restaurant was very good but I don't think they serve breakfast. You can certainly order from the 24 hour menu but I think it was expected that you order breakfast to your room. Which we did and enjoyed very much. Very easy, well priced, and a lot of food. Quality was as expected. We found Pastry in Macau to be western standard, not the bland and lacking Chinese standard so we over indulged.
Lunch isn't served until Noon.
Other dining options including walking over to the MGM or the Wynn.

We enjoyed the hotel very much even though it isn't quite up to the BEST 5 star hotel standard because it was smaller with no Casino. Unlike other larger casino hotels like the Galaxy, Venetian, MGM, Wynn with crowds of gawking tourist taking pictures of everything, Mandarin Oriental was upscale, personal and very service oriented.
I'm not sure how good the Four seasons is on the southern island, but because of the better location and almost Four Seasons level of service I think it's the better choice.

We are middle aged so we like to walk and found most tourist attractions within walking distance. We even walked to the fountain, Observation Tower, A-Ma temple and the Fisherman's Wharf. (Why they call it fisherman's wharf, I have no idea. There are no fisherman, no fish markets in that area.)

Hotels are very experienced based. You really don't know what you don't know. So to somebody who never stayed at a 5 star hotel, this place might be the best experience of their life. To a seasons international traveler, who stays at the Ritz and other 5 star hotels, the low quality sound system and laminated furniture to be unacceptable.
But at the price level we paid. It was one of the best.

10/10

Exceptional

27 Jan 2012

Verified traveler

MGM casino in Macau

This hotel was one of the best experience I had in a foreign country from the time of check in to check out of this hotel. The concierge personnel were the best. Since I didn't speak Cantonese nor Portuguese, I went down daily and showed the concierge where my party and I wanted to go. They wrote down the place in Chinese for me. I gave this to the taxi driver and/or bus driver (depending how we wanted to get there) and we always got to our destination w/out any problems. I only have one negative comment to make and if it weren't for this, I'd give a \"5\" for hotel service. My husband and I went to the buffet side of the hotel's Chinese restaurant (sorry, can't remember the name of the restaurant). We asked the waitress for water and she didn't bring us any water. We waited and then asked again but still no water. I knew she understood us since the table who came in after us asked for water and she got them water right away. Plus, the restaurant wasn't very busy since we had gone there shortly before midnight for a late snack after gambling in their casino.

8/10

Excellent

25 Jan 2012

Verified traveler

Very nice welcome at check in desk, process of check in was smooth and fast, room ready when we checked in at 4PM. Check out was similarly smooth, no queue, same person for check out, made personal comments. Nice experience.

10/10

Exceptional

14 Jan 2012

Adi

MGM macau - good location, good service

The rooms are very big and comfortable. Minibar for free. Very good breakfast. We were surprised to see that the pool is closed, since we were sure it's heated and open in winter. Location is good not far away from the center of macau but the casinos seem to be better in taipa area which is far but you have bus shuttles for free all day

6/10

Pleasant

27 Dec 2011

XYLIA

MGM Grand Macau on 22 Dec 2011

MGM Grand Macau is a nice hotel, my family enjoyed our stay there.

10/10

Exceptional

22 Dec 2011

Chloe

5 star hotel with good service and room

When we came over to macau from hong kong, there was a staff at the macau ferry terminal who helped carried our luggage and brought us to the shuttle bus.

All the staff including the lobby reception and bellboy were wonderful and they were glad to attend to our needs and give us directions to places. Our room was upgraded free to a harbour view room and check out time extended to 1pm.

The room was huge and everything inside was great except that the bathtub sink wasn't really working so I couldn't soak in the bathtub.

8/10

Excellent

21 Dec 2011

Jane

MGM, Macau

Have enjoyed my stay very much. Staffs are most helpful and attended to our needs rather prompty. I have lost my keys to my luagge and hotel staff come to my rescue, really appreciate and grateful.
Front office staff also provide us useful information of where to go and where to shop.
I'll come back to stay in this hotel again when visit macau next time.

8/10

Excellent

26 Nov 2011

Verified traveler

Internet Ripoff

Fantastic hotel, Great Staff. Free soft drinks in room Great but £16.00 per day for internet in a 5 star hotel is crazy.

10/10

Exceptional

21 Nov 2011

Jack

Awesome hotel bar with live music!!

Fantastic. Has a great bar (MGM Lions Bar) which is where all the beatiful Macau people go. Will definitely stay again.