Name: Mercer EME Catedral Hotel
Address: Calle Alemanes, 27, Sevilla, 41004, ES

10/10

Exceptional

28 Jul 2026

Isadora Anne Helene

Lovely hotel! The staff are ever so helpful and the rooftop bar is incredible, best cocktails ever. The room was amazing and we couldn’t have asked for anything more! Would recommend and would stay again!!!!

10/10

Exceptional

21 Jun 2026

Eleanor

Lovely stay

10/10

Exceptional

21 Jun 2026

Soledad

Me gusto su ubicación, su terraza, pero debo destacar la amabilidad y la calidad de sus empleados , desde el primero al ultimo , nos hicieron sentir como en casa y eso no tiene precio, super recomendable y volvería mil veces a este hotel.

Partner

10/10

Exceptional

21 Jun 2026

Kendra

Amazing place amazing staff

Friends

6/10

Pleasant

16 Jun 2026

Anais Mora

The room was clean but the sofa in the room looked old and worn. There was even a hole in it which really brought down the presentation of the room. The male staff were friendly and helpful but the ladies at the reception desk were not very helpful. For example, when I inquired about laundry, one of the ladies just said I had to keep it in my room (although I had been instructed by someone else to take it downstairs), and when dealing with this matter, the woman at the reception desk simply repeated herself without adding further detail. Eventually, somehow I learned that the laundry service was outsourced and they had nowhere to hold it until the following Monday.

Our phone didn’t work and I was trying to communicate by text through Expedia with the hotel and they would not respond there either. They did respond to one of my requests by bringing an iron to my room, but they did not text any replies leaving me feeling ignored.

The pizza in their restaurant was great.

10/10

Exceptional

15 Jun 2026

Rachel

Ideal location in the historical quarter. Beautiful hotel, very friendly staff. Perfect for us to explore Seville in the morning, and relax at the rooftop pool when it got too hot in the afternoon! I would certainly recommend a stay here.

Friends

10/10

Exceptional

15 Jun 2026

felipe

Excelente ubicación

8/10

Excellent

09 Jun 2026

lisa

Location fantastic opposite the cathedral couldn’t be closer
Small thing but no full length mirror in the room

10/10

Exceptional

26 May 2026

Christy

I arrived a bit early due to my flight , because I was working remotely, I needed to find a place to plug into Wi-Fi. The steps for accommodating and giving me a very nice space so that I can work remotely until my room was ready.!! I am so thankful for all the attention they gave me.

My day was comfortable. Location was perfect.

Self

10/10

Exceptional

22 May 2026

Paul

The location is great, right next to the Seville Cathedral (great views from the roof top bar). Many tapas bars and restaurants close by. The staff were super helpful, booking guides, booking dinners, and helping us navigate our way to the hotel. I'd recommend the hotel.

Some things to consider:
The hotel is right in the city center. So, expect some typical nighttime noise, like street sweeping. Our first floor (2nd floor US) room was a bit noisy.
In our room, the bed was on an elevated platform (3 inch). It looked nice, but took some getting used to. If you can afford the extra 50 euros, get a terraced room... great views!

So, if you want to experience Seville, you can't beat the location, staff, and general room decor.

Friends

2/10

Poor

22 May 2026

Adrian

Very poor customer service

10/10

Exceptional

20 May 2026

Fabrice

Amazing stay at this hotel with our 2 teenagers. The hotel is close to everything and is very charming. We will come back. Merci pour tout !

Friends_and_family Family

8/10

Excellent

20 May 2026

Ewan John

N

Partner

6/10

Pleasant

17 May 2026

Renan

This was my second time staying at EME Catedral, and funny enough, I was assigned the exact same room as my previous stay, which made the experience feel oddly familiar in a nice way. The location remains unbeatable, and the hotel still has that stylish atmosphere that makes it such a great option in Seville.

That said, there were a couple of details that could have made the stay feel a bit warmer and more personal. During one interaction, the front desk seemed a little hesitant when I asked for restaurant recommendations, which felt slightly unexpected from a hotel of this level and personality.

Also, my birthday had been the day before my arrival, and I honestly thought the hotel might acknowledge it in some small way. Nothing over the top, but just a small gesture would have added a thoughtful touch to the experience.

Overall, I still enjoyed my stay and would return again, especially because of the location, design, and overall vibe of the property.

Self

10/10

Exceptional

13 May 2026

Jagdish

Excellent location, perfect sized hotel. The services provided and staff - Perfect in every way.

Pay extra for the right room with a Cathedral view, simply stunning - makes the stay even special.

Partner

10/10

Exceptional

09 May 2026

Beatrice

It was a lovely breakfast, big selection of cereals ,and a well made coffee, the staff was extremely polite making us to feel at home , our room was lovely with a flat tv and we love the swimming pool and the views of the cathedral and the lovely roofs of the city of Sevilla.

Family

8/10

Excellent

07 May 2026

Juliet

Fantastic location, but if you have a room with a view, overlooking the Cathedral, you will hear the bells cause as well as the Cars and people going about their day.
Breakfast excellent, staff helpful and knowledgeable of the area.
Make sure you book tickets beforehand if you want to see the main attractions.

Partner

10/10

Exceptional

02 May 2026

Roger Andrew

Great hotel and staff were very helpful. Restaurants and roof bars were excellent.

Partner

10/10

Exceptional

23 Apr 2026

Dilpreet Kaur

We had a wonderful stay at this hotel in Seville. From the moment we arrived, the service stood out—every staff member was attentive, welcoming, and genuinely helpful throughout our visit.

The room itself was spacious, spotless, and very comfortable, making it easy to relax after a day of exploring the city. One of the highlights of the hotel is the rooftop, which offers a great atmosphere and beautiful views. While the setting is fantastic, the drinks could definitely be improved to match the overall experience.

We also tried the on-site Italian restaurant. The food was average, but the service was excellent and made the dining experience enjoyable nonetheless.

Overall, this hotel delivers strong service, comfort, and ambiance. With a few small improvements in food and beverages, it could easily be exceptional.

Friends

4/10

Poor

22 Apr 2026

Güven

Room cndition was terrible, design, furtnıture and bath was not comfortable. Location of Hotel was in the center and infront of cathedral means that all day long noise frm cathedral.

Partner

10/10

Exceptional

20 Apr 2026

Jeannette

Amazing location and hotel was spacious and comfortable. Close to everything although balconies facing the cathedral could get noisy with the bell tolls in the morning. Great overall and highly recommend!!

Family_with_children

10/10

Exceptional

14 Apr 2026

COLLEEN

We stayed on 5th floor. We read in a review it was hard to sleep because of bells from Seville Cathedral. We did not notice the sound of the bells. The staff was very helpful. The location was convenient. It’s near lots of restaurants. Just get tickets to Seville Cathedral in advance for the tour—we missed that tour but attended mass at the Cathedral. Great location.

Partner

10/10

Exceptional

06 Apr 2026

juan

Very centrally located , amazing roof top bar views . Great bars .

Partner

10/10

Exceptional

03 Apr 2026

Katherine

Great

10/10

Exceptional

28 Mar 2026

Roxanne

First the location was AWESOME! And the rooftop bar, wine bar and breakfast fabulous. But what makes this hotel AWESOME is Mario and his Concierge Staff. Phenomenal Friendly. Caring. Kind. And so personable. We highly recommend this incredible hotel to ensure your Seville stay is excellent.

Partner

10/10

Exceptional

28 Mar 2026

Jasjeet

clean beautiful room, breakfast lovely and staff very friendly and smiling at all times

Partner

10/10

Exceptional

25 Mar 2026

sreekanth

Yes

8/10

Excellent

18 Mar 2026

Zeliha

Hotel place was amazing but cathedral gets very busy
So very load with church bells and pedestrians

Friends

2/10

Poor

17 Mar 2026

Russ

Ratings / stars = average
Noise level - horrible. No soundproofing. Might as well be no windows because it sounds like you are sleeping in the square. :(((

8/10

Excellent

16 Mar 2026

Julien

Salle de bain à rénover
Trop de détails à revoir pour un 5 étoiles

Partner

10/10

Exceptional

11 Mar 2026

Gareth Bartlett

The location is superb right in the heart of Seville. The reception staff were a total delight, so helpful with directions and bookings. I would definitely stay here again in stunning Seville!

Friends

10/10

Exceptional

09 Mar 2026

rute

Beautiful hotel in an amazing location. Very friendly and attentive staff.
Great stay and highly recommended it

Partner

10/10

Exceptional

06 Mar 2026

Anibal

Excellent location.

Family

6/10

Pleasant

01 Mar 2026

Yumi

The staff was amazing. I traveled in February, consider winter in Spain and the room was hot, the AC was not activated. When i open the window i could not sleep well due to the noise, the gace a busy street and it was ongoing noise. Not a very pleasant experience.

Partner

10/10

Exceptional

01 Mar 2026

Michael

Amazing hotel! Clean room, great breakfast, friendly and helpful staff. And the hotel is located in the most charming part of Sevilla. I hope I have the opportunity to visit it again!

Partner

6/10

Pleasant

24 Feb 2026

Kate

Start with the positives. Bed was comfortable and room was clean. Location is excellent. However…

This isn’t a 5* hotel at all, more like a 3* hotel.
Rooms are dark, and - because of the excellent location near the cathedral - it is noisy, well into the night. The lift doesn’t always work. Not enough toilet roll or towels. Rooftop bar is difficult to access. Spa access is impossible - what the small print doesn’t say is that there’s no indoor pool and spa access must be pre booked and only one room can use it at a time. For our whole stay of one week we couldn’t access the spa as it was ‘fully booked’. The rooftop pool is small and not well maintained (as with other parts of the hotel)
Public bathrooms are not too clean.

The photos on the website are very well edited!
Wouldn’t recommend a stay here, save money and stay elsewhere as it is a very walkable city so cathedral area is easily accessible.

Partner

8/10

Excellent

24 Feb 2026

Lucy

Lovely staff, incredible rooftop bar, central location perfect for exploring the city

10/10

Exceptional

21 Feb 2026

Joana Arroyo

Localizado excelente

10/10

Exceptional

21 Feb 2026

Allan

The staff were excellent - very welcoming and professional. The room was really nice with a lovely view of the cathedral.

Partner

2/10

Poor

20 Feb 2026

Rosa

Detailed List of Contractual Breaches:
Infrastructure Failures: For at least 4 hours, there was no hot water in the room. The TV and Internet (essential for a 5-star stay) were non-functional throughout the duration.
Health & Safety / Maintenance: The SPA was in a state of disrepair. The steam room ceiling is peeling off, with debris falling on guests. The indoor pool was cold (even though celebrated and presented as thermal circuit, and the rooftop pool was unsanitary.

Fitness Facilities: The gym was largely out of order. Only the ergometer functioned; the multi-press is broken.
Misrepresentation of Services (The \"Romantic Package\"): We were charged €50 for a \"romantic room setup\" which consisted of plastic rose petals strewn carelessly. This does not meet the standard of a luxury hotel and constitutes a lack of \"assured characteristics.\"
Professionalism: The massage service (~ €110) was significantly below the professional standard of a 5-star spa.

The accumulation of these defects constitutes a significant diminution in the value of the travel package. According to European consumer protection standards and the Spanish Código Civil, I am entitled to a price reduction proportional to the loss of utility.

My Demand:
I hereby request a total refund of €550 (representing a ~30% reduction of the base price plus a full refund for the misrepresented \"Romantic Package\" and the substandard SPA services).

Partner

10/10

Exceptional

18 Feb 2026

Hatice

Room was spacious and clean. We requested a quiet room and we were very comfortable. The breakfast was good, kept up our energy for a days sightseeing. The staff, especially at the reception desk were very professional and welcoming.

Partner

10/10

Exceptional

18 Feb 2026

Frances

We love this hotel. Every room has a unique plan, which adds a sense of adventure every time. It’s spotless , courteous, excellent breakfast and soft pillows. Only fault we could find, us Brits like mugs of tea, not tiny expresso cups! We coped.

Friends

10/10

Exceptional

16 Feb 2026

Marie Dominique

Très bien

Self

8/10

Excellent

15 Feb 2026

Craig Robert

The staff were amazing, from the front desk, bar staff, restaurants and cleaners, all brilliant.

We had a problem.with our 1st room, and we were moved as soon as an alternative was found, a couple of hours or so. The room.was very spacious and clean.

The location is fab for a first timer to Seville as lots of key sites and and bars and eateries all very close by. But maybe rather for 2/3 days, after a week we realised it was incredibly busy and noisy area.

The only reason i did not give 5 stars was the noise - our room was above a busy restaurant and pastry shop and opposite the cathedral, whose bells time all night long and the sound proofing wasnt good.

Would i stay again, yes i would, maybe for a couple of nights and i would ask for a room on the other side of the hotel.

Leisure Partner

10/10

Exceptional

14 Feb 2026

Frances

This is a very professional set up. The staff could not do enough for us. The architecture and interior are really different and cool. We strongly recommend this hotel. The breakfast was delicious. The room spotless and comfortable. Finally a hotel with soft pillows.

Leisure Friends

10/10

Exceptional

08 Feb 2026

Johanna

This hotel is incredible! The attention to detail, amazing customer service, amenities, comfort, and cleanliness made it a fantastic experience! Will certainly come back to Sevilla and stay here!

Business_and_leisure Family

2/10

Poor

05 Feb 2026

enrique

The staff magnificent the worst room I ever had!!! Paid for a suite instead a room in the top of an old building no hot water

Partner

8/10

Excellent

09 Jan 2026

Ian

Spacious Room. Good for families.

Friends_and_family Family

6/10

Pleasant

22 Dec 2025

Luis

The room is good. The bathroom layout wasn’t great. Staff is not super friendly. Electrical layouts are messy, location is great. Gym needs improvements. I don’t think we are coming back. But it wasn’t terrible either.

Leisure Family

10/10

Exceptional

04 Dec 2025

Charles

Great breakfast with a very attentive staff. If we didn’t walk so much while there I probably would have gained weight it was that good.

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Samir

Great location, and thank you to all the staff for making our stay so enjoyable.

Leisure Family

10/10

Exceptional

25 Nov 2025

Kirti

Great location, and the staff are incredibly helpful and polite.

Leisure Family

10/10

Exceptional

24 Nov 2025

Michael

Location, amazing room and spectacular hospitality! Mario is amazing!

Leisure Family

10/10

Exceptional

23 Nov 2025

FUAD

Firstly the location was excellent. We walked everywhere and the maximum walking time for us to get somewhere was 15 minutes. Other than that the staff was outstanding, helped us with everything we needed and they never fail to put a smile on our faces. The rooms and the hotel was really clean and modern. The terrace bar was astonishing with the views of the Cathedral. Overall it was a pleasure for us to stay there and would definitely recommend it to anyone who’s going to Seville.

Leisure Family

10/10

Exceptional

21 Nov 2025

ORNELA

Great place to stay in Seville, friendly staff, clean and walkable everywhere l.

10/10

Exceptional

12 Nov 2025

Jose Ramon

.

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Tracey

Great staff. Very clean room. We were big fans of the rooftop bar and hotel’s location.

Leisure Family

8/10

Excellent

03 Nov 2025

Leo Roderick

A great hotel in a fabulous location. We thoroughly enjoyed our stay. Most of the staff were excellent and very helpful and friendly. A small criticism would be on the breakfast, which is quite moderate in terms of range and quality. But we would certainly stay here again.

Leisure Partner

10/10

Exceptional

28 Oct 2025

Jose Jesus

Excelente atención de todo el personal de EME, el desayuno delicioso, la terraza Bar increíbles vistas de la Giralda, todo el Staff es una familia que te acogen en tus días de vacaciones, Ema & Victor gracias por sus atenciones desde antes de llegar al hotel, atentos siempre para una recomendación …..saludos muchachos

Leisure

10/10

Exceptional

19 Oct 2025

Carolyn Jane

.

Leisure Friends

10/10

Exceptional

14 Oct 2025

Antonio

This is a wonderful place to stay for several reasons. Close to everything, the staff is wonderful, friendly and professional. They give you all kinds of advice when you check in so you maximize your time here in Sevilla. The included breakfast is amazing, the view from the rooftop bar of the cathedral is fantastic and the onsite restaurants are just as good

Leisure Family

10/10

Exceptional

04 Oct 2025

Andy

A beautiful hotel in an exceptional location. Very friendly staff, especially Emma Martin. Lovely rooftop bar, modern rooms and on the whole a lovely stay. Will be our first choice for our next trip to Seville

Leisure Family

10/10

Exceptional

03 Oct 2025

Peter

The hotel is right next to the cathedral. An antique building tastefully refurbishrd to very high standard. Hotel staff was really nice.

Partner

8/10

Excellent

03 Oct 2025

DANIEL JAMES

location is second to none and staff lovely.

But the hotel layout is disjointed due to it's conversion from several buildings and therefore many rooms are dark and ours had no windows making it feel claustrophobic.

Partner

10/10

Exceptional

01 Oct 2025

Dale

Faultless Hotel, all staff very friendly and helpful

Partner

2/10

Poor

24 Sep 2025

Michael

The stairs is dangerous due to lack of lighting and there was no hand rail. There was a construction going on during the operation. The rooms are not very clean. The breakfast buffet was over priced for the foods they served.

Leisure Family

10/10

Exceptional

20 Sep 2025

Arkadi

You will love the location of this hotel. Nice pool with the view of the cathedral. Very friendly staff. Rooms are small which are expected in the old town, but everything was clean and comfortable.

Leisure Family

10/10

Exceptional

18 Sep 2025

Javier

Well position

Leisure Family

10/10

Exceptional

26 Aug 2025

Mariam

The location was perfect. Our room was overlooking the Catedral de Seville. All main sights are within walking distance, averaging 10 minutes, with the cathedral and alcazar 1 and 2 minutes away. Lots of great small restaurants with amazing food nearby and reasonable prices. We loved being able to return to the room for short breaks, outfit changes or bathroom stops without disruptions to our day.
We had booked the suite with view as we were traveling with our adult children. This consists of two rooms with their individual bathrooms.
The main suite is spacious with separate bathroom and seating areas. The second room which is a standard room is a bit tight and had no closet, and very little room to get around the bed. Since we were mostly out and about and only returned to sleep, this did not pose a real issue for us.
Rooms were very clean (and we are picky). Bathroom was very clean and sinks are separate - more efficient when getting ready.
A couple of things to note: 1) the TVs were not connected to anything other than displaying a welcome message. It would have been good to have it for end of day but no major impact as we wanted to maximize our sightseeing time. 2) storage space is limited: only one closet with two small drawers in the suite and no closet or dresser in the standard room. 3) wifi was good for texting but a bit spotty for streaming.
Last but not least: very friendly and helpful staff. Thanks for your care during our stay, Maria, Antonio and everyone!

Leisure Family

10/10

Exceptional

26 Aug 2025

Christy

We had an amazing stay at EME Catedral Mercer Hotel in Seville! From start to finish, the service was top notch. The staff were incredibly kind, attentive, and welcoming, the manager even reserved us a table at their beautiful rooftop terrace, which offers absolutely breathtaking views.
One of the highlights was the pool that overlooks the cathedral such a unique and peaceful spot to relax, especially at sunset. The location of the hotel couldn't be better, right in the heart of the city with everything within walking distance.
Our room was excellent: stylish, comfortable, and immaculately clean. Every detail was thoughtfully taken care of, and we felt truly looked after throughout our stay.
Highly recommended for anyone visiting Seville we’ll definitely be back!

Leisure Partner

10/10

Exceptional

21 Aug 2025

soheil

Central and comfortable

Family

10/10

Exceptional

14 Aug 2025

David

fantastic

Leisure

10/10

Exceptional

07 Aug 2025

Aladdin

This is a very good hotel, very close just about everything. The only thing about it if you have a car very close to impossible to get to it.

Leisure Family

10/10

Exceptional

06 Aug 2025

IMRAN

Excellent facility, service and staff. Food was great and location is perfect in the middle of everything. I highly recommend this hotel and thanks to Mario for going above and beyond every day.

Leisure Family_with_children

10/10

Exceptional

05 Aug 2025

Verified traveler

Great stay!

A great and nice modern hotel in an old building. Outstanding breakfast!

Self

10/10

Exceptional

29 Jul 2025

Georgia

Loved our stay here! Super lovely and helpful staff, in an amazing location close to everything.

Leisure Partner

4/10

Poor

23 Jul 2025

Guadalupe

I upgraded my room to a suite with a view. The first day was great. The two fallowing nights the room was not clean with glass still at the floor from a broken bottle. When we got at the hotel at 6:00 pm the next day I requested for the room to be clean because there was still glass on the floor. They came and clean the room and left the floors wet and because the door was wet I suffer a horrible fall hitting my head and lower back. I couldn’t seat or walk. They can careless!!! I requested a refund of this two nights. They ruin my vacations. I have a bruise in my back and suffer a concussion. They can careless and told me that I book a room with no refund policy... really??! Is not the money is the principle that they can careless and they will get away with bad service. I needed to delay my trip one week because I can’t seat. Hotels can get away with substandard conditions because they will not be accountable. This is a top hotel in the area and I was in one of their best rooms. I’m a physician and have severe osteoporosis so I know this is the beginning of a long painful recovery and they can careless. My mother and daughter trip was ruin!!! HORRIBLE!!! Do not stay in this hotel! Sevilla was 104F and their AC was not working and the rooms were not clean. Is incredible!!

Leisure Family

10/10

Exceptional

22 Jul 2025

Manav

Excellent property and location. old building with the charm but modern finishes. Mario on the front-desk was amazing and helpful. center of the Cathedral which means late night noise is assumed. we did get bothered a bit but also wanted to be in the middle of it. thanks

Business_and_leisure Family

10/10

Exceptional

16 Jul 2025

Darlyn

The view of the cathedral was amazing!! It was close to everything in a very picturesque area. Loved it!

10/10

Exceptional

12 Jul 2025

Marissa

Excellent stay!!

Leisure

10/10

Exceptional

11 Jul 2025

Timothy

Beautiful property with an incredible view of the cathedral of Seville. The staff was so friendly and helpful, especially Emma!
The spa was wonderful! You can’t go wrong with this hotel!

Leisure Friends

8/10

Excellent

08 Jul 2025

PARHAM

The breakfast was very very minimal! Everything else was great.

10/10

Exceptional

28 Jun 2025

Amanda

My husband and I chose to stay at the EME Catedral Mercer hotel for our week long stay in Seville for our wedding. The service was impeccable- the staff was so attentive to our needs and the many many many needs of over 25 other guests we had staying at the hotel. They helped us coordinate a private brunch on one of the roof terraces and also helped us with some transportation. We were also able to seamlessly store our luggage and my wedding dress with the hotel while we were gone for a few nights on our honeymoon, and then returned back to stay in Seville for one more night. All of the staff was incredibly friendly and personable and could not recommend staying here enough! Beautiful views, perfect location, and truly stunning rooms and accommodations. We cannot say thank you enough!!

Leisure Family

10/10

Exceptional

25 Jun 2025

Roberto

Nice hotel across from the cathedral, well appointed rooms; upscale .

8/10

Excellent

18 Jun 2025

Gurmail

Service and saroudings

Leisure Partner

10/10

Exceptional

13 Jun 2025

Steve

C

Leisure Family

10/10

Exceptional

09 Jun 2025

David

Great location and hotel. Just don't drive to it

Leisure Friends

10/10

Exceptional

01 Jun 2025

Aleta Scott

The location was the closest hotel to the cathedral which was amazing but get ready to hear church bells!

10/10

Exceptional

31 May 2025

Linnette

The spacious rooms, the a/c, the cleanliness, the staff , the breakfast and restaurants.

Leisure Family

10/10

Exceptional

24 May 2025

Jonathan

Location, location, location

Great location. Hotel very comfortable, room large for Europe, a nice terrace bar, and a small fitness room that was perfectly ok for holiday workouts.

Partner

10/10

Exceptional

22 May 2025

Barbara

Staff was friendly and helpful.

Business_and_leisure Family

10/10

Exceptional

18 May 2025

Mary ann

Location perfect to walk to see sites
Staff over the top courteous, professional and helpful
Accommodations fabulous -
Pool and sky terrace bar space a plus

Leisure Friends

10/10

Exceptional

15 May 2025

James

Great hotel and staff. Being next to the Cathedral you may get woken if you are a light sleeper

Leisure Family

10/10

Exceptional

15 May 2025

simon

Exfellent

10/10

Exceptional

04 May 2025

Marcel

Fantastic Staff at EME

The stay was amazing starting with the welcome and introduction at the lobby. We were given coffee and water and the lobby smelled amazing as we waited for our room. All of the staff were exceptional and attentive to our needs. The views from the rooftop bar were terrific and the drinks and atmosphere were lively.

We stayed here through the Spain national power outage and even that did not dampen our stay as we spent time in the rooftop pool.

The rooms are comfortable and elegant, but really the team of people working here made the stay special.

Partner

10/10

Exceptional

03 May 2025

Miranda

We had a fantastic stay at this hotel. The staff were always extremely helpful and looked after us. The hotel is spotless and the location is amazing.

Leisure Family

10/10

Exceptional

01 May 2025

Rianna

From the moment we arrived at the hotel the service was EXCELLENT. We loved every minute, the hotel is beautiful, especially the gorgeous rooftop pool and bar, and the room was a lovely size. Location is 10/10, we walked everywhere as everything was right on our doorstop. Will definitely be returning, thanks to all the amazing staff for being so lovely :)

Leisure Partner

8/10

Excellent

26 Apr 2025

ARTHUR

we were at the property during the Easter celebrations. Therefore, the location of the property was excellent as we could see all the processions either from the rooftop the lobby or in front of the hotel entrance. The rooms are very big, but if you have a room that is facing the side streets, the lighting level is low and it can be improved. I think the hotel staff that works at the reservation desk can really improve in terms of their knowledge of the surroundings. Anytime you ask a question they’re not sure if a restaurant is open or it’s closed most of the time the answer is they’re booked.
When we asked him how to get tickets to the Alcazar they said it’s all sold out till May. However, we found out if he can go an hour or two early standing in line you can get tickets which we did while I was standing at the desk, another tourist was asking the same question And the desk staff was saying oh it’s sold out until May. I’m very sorry. I told the tourist no that’s not the case you can go stand in line and be able to get tickets the next morning while I was walking out of the hotel same guest turned over to me and said thank you very much. We were able to go early and get tickets. Not sure how many English speaking guess the hotel has, but I think staff can improve their English as well there are lots of good restaurants around the hotel so I suggest try them whereas the hotel restaurant or even the bar is not that exciting overall the location is great

Leisure Partner

10/10

Exceptional

23 Apr 2025

Juan

49th anniversary vacation

We had an excellent experience studying at this hotel. It was close to all the interesting sites and the staff was very professional. It was our first experience in Spain and it was outstanding

Partner

10/10

Exceptional

22 Apr 2025

Barbara

Outstanding Hotel! We were there during the Santa Semana celebrations. Both of our rooms had balconies that overlooked the processions. Rooms were comfortable and clean. Top notch staff that went well above our expectations. Best location, directly across the street from the Cathedral and easy access to all sites and restaurants. Amazing roof top bar with great views of the Cathedral.

Leisure Family