Casa El Conquistador

Guatemala , Antigua Guatemala
Antigua, Casa 22B Residenciales Plazuela del Conquistador
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41 reviews shown

10/10

Exceptional

30 Dec 2025

Cristhian

Great location and very clean

Leisure Family

2/10

Poor

23 Dec 2025

Angela

The location is terrible; all the attractions are far away. Expedia or the owner are lying because the location description says that Central Park is a 3-minute walk away, and that's a lie. I don't recommend this place. I requested a refund because I didn't need the room, and besides, I booked it within 24 hours and there was no way to cancel it.

10/10

Exceptional

11 Jul 2025

Nayeli

Excelente For Families

Nice and spacious. No A/C, but other than that, very nice.

Friends_and_family Family

2/10

Poor

28 Jun 2025

Amanda

Our stay at Casona del Conquistador was horrible. We were assigned Room 5202, which turned out to be severely infested with cockroaches. They were in the bathroom, on the curtains, inside the bed, and even in made their way into our personal belongings. The level of filth and neglect we encountered was shocking and completely unacceptable for this hotel. We reported the issue immediately and provided video evidence. At first, the hotel acknowledged the problem and said they would follow up, but we never heard back again. Despite multiple attempts to reach them over the following months, there was no response or resolution offered. We didn’t spend time in the hotel until the last night and that is when we noticed the infestation around us. We spent the final night in the room discovering roaches crawling through our clothes, our belongings, and even hiding in a passport holder by the time we reached the airport. We were forced to disinfect everything and dispose of several items after the trip. It was a disgusting and unhygienic experience that should never happen.

Leisure Partner

10/10

Exceptional

08 May 2025

Vanessa

En verdad fue super, la chica que estaba a cargo de la limpieza, como el host, eran muy atentos y todo estaba bien limpio, fue agradable.

Leisure Friends

10/10

Exceptional

03 Apr 2025

Oscar

The property is so lovely, colonial architecture, safe and quiet, everything is close, bus stop, telares comercial center, gas station, and Antigua by bus is around 10 min by bus and 30 min walking, the place have kitchen so you can cook if you want and they’ve two parking spaces… recommended

Leisure

10/10

Exceptional

06 Mar 2025

Jose

Friendly

10/10

Exceptional

21 Feb 2025

Medory

Creat place

A very nice and quiet place, the rooms and general areas are clean, there is a living room, dining room and kitchen if you bring things to prepare food, parking inside and outside the place in a safe area. The stay was very good

Friends_and_family Family

2/10

Poor

15 Feb 2025

Edwin

Space very tight smell like bleach not what i spected

Leisure

10/10

Exceptional

04 Mar 2024

TAI

Just a bit nervous with contactless check in. Everything else is beyond my expectation. The room is super big and beautiful for us. Love the balcony, the kitchen and the garden. Very clean. It is 23 mins walk from Antigua, but that is what I want. This area really convenient to walk around for restaurants, coffee, gas station, supermarket....Definitely recommended to everyone.

Leisure Family

4/10

Poor

18 Dec 2023

Verified traveler

Meh

One of the rooms was very small compared to the other. My toilet was broken. It would not stop running after flushing unless you reached into the back tank to fix the flap every time. Asked to have it fixed on day one. Not fix on our 4 nights here.

Friends_and_family Family

2/10

Poor

05 Nov 2023

Britza

This message is for the owner of this property.
While this house is beautiful and cleanly kept, the person in charge of bookings and customer service is the reason why I rated them with 1 star. They truly deserve 0 stars.
They do not care about making guests check-in process smooth nor pleasant. They don't answer phone calls and they leave guests waiting outside the property for hours as a result of their lack of communication.
They overbooked the room that I paid for and when I challenged them, they admitted their mistake but chose not to fix the problem.
There's no good water pressure in room 102.
Your property is too beautiful to be left in the hands of incapable, uncaring, and mediocre management.
I will NOT book a stay here ever again and I will make sure that my friends and family know how poorly this property is run.

Leisure Family

8/10

Excellent

28 Oct 2023

Alejandro

Normal

Leisure Self

10/10

Exceptional

27 Jul 2023

Juan

Great place to stay

Leisure Family_with_children

10/10

Exceptional

15 Jul 2023

The door is making a lots of noise when opening and closing it.

Leisure Friends

10/10

Exceptional

18 Jun 2023

Christopher

Beautiful property and easy check-in.

Leisure Friends

10/10

Exceptional

15 May 2023

Krizta

Beautiful peaceful and great destination

Leisure Partner

10/10

Exceptional

10 May 2023

Ron

Great Place

Beautiful, convenient and quiet. There is plenty of parking, which is hard to get in Antigua. It is not your typical hotel. It is more like a gorgeous large house with separate individual rooms. You do self-checkin

Self

8/10

Excellent

20 Feb 2023

Verified traveler

Aceptable

El lugar muy bien, la limpieza muy buena. No habia luz en antigua por lo que no habia luz en la casa, ni agua, se desconfiguro internet y no hubo internet suficientemente bueno ese fin de semana.

Business

8/10

Excellent

16 Feb 2023

Alison

Beds are very nice and had one of our best showers yet! Hotel was accommodating. It’s very secure, located just a short walk outside of city centre (which we loved as it was quite). Communal kitchen and relaxing space.

Leisure Partner

4/10

Poor

10 Feb 2023

Verified traveler

Wasted potential. Stay away!!!

The house has a lot of potential and unique aspects that could have made a very comfortable and pleasing stay. The rooms were nice, clean and the bed was comfortable. However, whoever runs the place is doing a terrible job (we were told ownership just recently changed). First off we were given the wrong code for the electronic lock on the front door to enter the house. Luckily other guests who were staying there happened to come by and let us in. They said they also had the wrong code when they arrived and had to wait for a cleaning lady. There was no staff present at the hotel, despite the listing saying “24/7 reception”. We then tried to log onto the wifi in order to communicate with the host and the wifi password that was posted was wrong. When we booked, it also said there was supposed to be breakfast included and there wasn’t. Then to top it off, the electronic lock ran low on batteries and locked everyone out the next day. All the guests including a couple who had just arrived from a long flight were stuck on the street outside with no way to get in. We had to call multiple times and we’re always told “10min and someone will be there to help”. It was probably 2 and ½ hrs before anybody showed up. And they actually had no way of getting in themselves! So it took an unconventional way before everything was fixed. It would seem the owners take zero effort to manage this hotel and thinks it will just run itself. A lot of wasted potential.

Partner

10/10

Exceptional

05 Feb 2023

Melanie

Hotel muy lindo, limpio y accesible. El personal muy amable.

Leisure Family

10/10

Exceptional

11 Jan 2023

Cristhian

Awesome place!

Leisure Partner

10/10

Exceptional

06 Jan 2023

María

The property was very nice, very authentic and quiet.

Leisure Friends

10/10

Exceptional

11 Dec 2022

carlos

Number one ☝️ very good people

Leisure Family_with_children

10/10

Exceptional

03 Oct 2022

Emilio

Property looks and it is nice, staff friendly and good people. Only thing was at the time of our stay there was a construction on next door property and the knocking and banging in the walls was all day from sunrises till sundown, aside from that it was a great place

Leisure Partner

10/10

Exceptional

10 Aug 2022

Zoila

I loved everything about it the breakfast was perfect and the place was breathtaking

Leisure Family

2/10

Poor

09 May 2025

Oscar

Olía a perro muerto a la vecindad, yo pediría un reembolso y una invitación para cuando esté limpio y me den la habitación correcta,. Aquella vez elegí una propiedad en expedia de una habitación grande y me dieron una pequeña... Llamé y no resolvieron. El olor, un desastre.

10/10

Exceptional

19 Nov 2024

Verified traveler

O atendimento sou muito bom, a residência é quase toda bem estruturada, com cozinha compartilhada mas bem equipada. Porém, ficamos em dois quartos diferentes, pois tivemos duas hospedagens diferentes e nas duas os quartos não tinham uma cortina mediamente razoável. Alem disso, os chuveiros são péssimos. Ou seja, são coisas baratas que podem resolver todo o problema e receber excelentes indicações. Enfim, farei uma avaliação 5, mas se a nota dependesse destes dois itens daria menos 1000. No mais, obrigado por todas as contribuições que fizeram por nós.

Partner

10/10

Exceptional

04 Nov 2024

Aldo

Excelente lugar!

10/10

Exceptional

02 Oct 2023

Jorge

Muy cómoda, cumple con lo que ofrecen

Business Self

6/10

Pleasant

22 Aug 2023

Claudia

Falta de mantenimiento de la casa

Voy a empezar por los aspectos positivos: 1. casa perfecta para una familia grande, 2. camas y almohadas cómodas, 3. baños privados en todos los cuartos, 4. dispensador de shampoo en baños. Ahora los aspectos negativos: 1. las instrucciones que dan de bienvenida no están actualizadas (clave self check-in, contraseña wifi, indica que el desayuno está incluido y no lo incluyen), 2. el inodoro del baño para los cuartos compartidos no tenia el asiento (tabla), esto es esencial!!! lo reportamos sin ninguna solución, luego una de las empleadas nos dijo que ya lo han reportado en varias ocasiones a los dueños pero que no hay repuesto, 3. la ducha de ese mismo baño no tenía agua caliente, 4. la luz del comedor no funcionó, lo reportamos y nos dijeron que por ser fin de semana no había quién la cambiara el foco, por lo que no pudimos usar el comedor y tuvimos que improvisar en la cocina para poder comer, 5. el jardín trasero parece jungla, no le han dado mantenimiento a cortar la grama y una de las plantas creció tanto que se desplomó, 6. el jardín del frente de la casa también le falta mantenimiento, es una lástima, ya que el jardín es muy bonito, 7. las empleadas llegan en la mañana supuestamente a hacer la limpieza (camas y baños), pero no son proactivas, les tuvimos que indicar por favor que nos sacaran la basura de los baños.

Friends_and_family Family

4/10

Poor

23 Jul 2023

Jose

No es un hotel es una casa que alquilan no hay recepción para huéspedes

Leisure Friends

8/10

Excellent

07 Jul 2023

cecil

Bonita propiedad, tranquila y cómoda.

Leisure Partner

10/10

Exceptional

22 May 2023

Sandra

Excelente ubicación antigua

Leisure Friends

8/10

Excellent

11 May 2023

Hugo

Buena opción en las afueras de la antigua

Opción a muy buen precio, al estar afuera de la antigua no hay nada que hacer a sus alrededores y lamentablemente la luz de nuestro baño no funcionaba y al no haber personal de planta no pudieron repararla, pero muy limpio y con lo que se necesita

Partner

10/10

Exceptional

31 Mar 2023

Manuel

Casa hermosa amplia muy cómoda alejada del ruido del centro

Leisure Partner

8/10

Excellent

27 Feb 2023

Allison

No me dieron la habitación que había reservado. Me cambiaron a otra, y aun así no era la que pedí. Además, por la mañana los que estaban en el cuarto de al lado, hicieron check out bastante temprano, y las personas que hacían la limpieza la realizaron de una vez, por lo que no pudimos descanzar por el ruido que generaron. Por lo demas, todo la estadia estuvo bien.

Leisure

10/10

Exceptional

05 Dec 2022

Keylin Andrea

Excelente atención al cliente y es un lugar muy privado

Leisure Partner

8/10

Excellent

21 Nov 2022

Ryu

No me gusta la poca iluminación y falta de limpieza . Nadie limpio mi habitación

6/10

Pleasant

08 Aug 2022

Fatima

Amablemente me cambiaron de hotel pues hubo un inconveniente, no me agradó que se mencione que dan desayuno y no lo dieron, tampoco tienen parqueo lo cual es un poco incomodo.

Leisure Friends