Guatemala
, Antigua Guatemala 
Verified traveler
This property is located on the outskirts of Antigua. It is about a 15 minute walk to the city center along two decently busy roads. The hotel door is closed and you must knock each time you want to enter.
We had 2 reservations on separate nights. When we arrived, the hotel did NOT have any of our reservations on file even though we had confirmation from Orbitz. There was only ONE employee in the entire hotel, the GARDENER. He didn't have any idea how to help us because of course that is not his job. He told us that they had a very busy weekend at the hotel and all the staff was resting. (We arrived on a Wednesday). He tried to take us to an available room, but all of the non-occupied rooms were dirty. There were no sheets on the bed, no pillowcases, the bathrooms weren't cleaned, etc. We tried contacting Orbitz which was a disaster because they had to \"verify\" our story by calling the hotel. When they called the hotel the only person that could answer was the gardener or us. The gardener only spoke Spanish and the Orbitz representative only spoke English. It was an absolute fiasco. We finally got a hold of the hotel owner, Victor, who was NOT helpful at all. After a WHILE on the phone, we were offered a larger room that was clean with sheets. It is absolutely ridiculous that the owner did not offer us the room from the beginning!
While the room was spacious, it smelled heavily of varnish. We couldn't open the windows because there were no screens. There were tons of mosqu
We had 2 reservations on separate nights. When we arrived, the hotel did NOT have any of our reservations on file even though we had confirmation from Orbitz. There was only ONE employee in the entire hotel, the GARDENER. He didn't have any idea how to help us because of course that is not his job. He told us that they had a very busy weekend at the hotel and all the staff was resting. (We arrived on a Wednesday). He tried to take us to an available room, but all of the non-occupied rooms were dirty. There were no sheets on the bed, no pillowcases, the bathrooms weren't cleaned, etc. We tried contacting Orbitz which was a disaster because they had to \"verify\" our story by calling the hotel. When they called the hotel the only person that could answer was the gardener or us. The gardener only spoke Spanish and the Orbitz representative only spoke English. It was an absolute fiasco. We finally got a hold of the hotel owner, Victor, who was NOT helpful at all. After a WHILE on the phone, we were offered a larger room that was clean with sheets. It is absolutely ridiculous that the owner did not offer us the room from the beginning!
While the room was spacious, it smelled heavily of varnish. We couldn't open the windows because there were no screens. There were tons of mosqu
