Grand Resort Hotel - Mt Laurel

Grand Resort Hotel - Mt Laurel - Philadelphia

United States , Mount Laurel - NJ
Mount Laurel Township, New Jersey 73, 915
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100 reviews shown

10/10

Exceptional

19 Feb 2026

SEONG WOO

Clean room and kind staff.

10/10

Exceptional

21 Jan 2026

Mouhamed

Clean room

10/10

Exceptional

19 Jan 2026

Matthew

Nice place

6/10

Pleasant

18 Jan 2026

Tenesha

2/10

Poor

17 Jan 2026

nelson

The bathtub it was not clean. The bed was ok, it was pretty noisy since we were facing the highway. The room did not felted right.

Leisure Family

2/10

Poor

17 Jan 2026

Taaliba

I usually frequent ML for all my stays. This particular trip the heat did not work.

10/10

Exceptional

17 Jan 2026

Timothy

Yes everything was awesome

6/10

Pleasant

01 Jan 2026

Damon

The Tv was a horrible experience. This process to watch a program was not for a layman. The technical knowledge to watch a program was not for the week of heart.

Partner

4/10

Poor

30 Dec 2025

KESHA

The room and staff were great; however, I wish I had been informed prior to arrival—or at least through the website—that the restaurant and bar were closed during my stay. Breakfast was never served, and Topgolf was also under renovation.

Unfortunately, the information presented on the website did not reflect the actual conditions at the property, which left me feeling misled and disappointed.

Leisure Partner

6/10

Pleasant

26 Dec 2025

Stanley

This was a short holiday stay; the facilities seemed clean and comfortable yet two things disturbing stood out: the mattress was bad and the elevator, or something, throughout the the two nights I was sleeping, continued to be very noisy, rumbling through the walls.

Leisure

10/10

Exceptional

23 Dec 2025

Michael

Nice

Leisure Partner

8/10

Excellent

18 Dec 2025

sam

Room not so great.. noisy

6/10

Pleasant

18 Dec 2025

Ayesha

Room had no sofa or chair. Also, did not have water in the room.

Business_and_leisure Self

4/10

Poor

17 Dec 2025

corey

No climate control the room was so hot

8/10

Excellent

17 Dec 2025

Thomas

Clean room. Modern TV. Friendly staff.

Leisure Self

8/10

Excellent

16 Dec 2025

Terrence

Staff was really pleasant and room was clean and maintained well.

Leisure Self

6/10

Pleasant

15 Dec 2025

Naji

I arrived to an extremely icy parking lot which is dangerous. The lot was not treated whatsoever. The heat in the room didn’t go past 68 degrees and it was about ~18 degrees outside. Needless to say I slept fully clothed in order to stay warm. The only positive thing I can say was the guy at the front desk was polite.

Leisure Self

10/10

Exceptional

13 Dec 2025

Theresa

Yes parking felt safe & easy !!

Leisure Partner

8/10

Excellent

12 Dec 2025

Miyoko

Clean room but disappointing to find out there is no breakfast during the week.

10/10

Exceptional

05 Dec 2025

Rhachel

Very nice and clean room! Great location great parking friendly staff.

Leisure Family

6/10

Pleasant

04 Dec 2025

Ashley

The entryway(lobby) definitely showed a grand entrance. The lobby was very neat and clean. The rooms definitely need to be cleaned more properly as well as bathrooms. The bathrooms are very outdated and need new fixtures. My room stayed cold no matter what I put the thermostat on(I think it was controlled elsewhere). Staff behind the desk were very friendly and welcoming. Overall my stay was pleasant.

Business Family

10/10

Exceptional

30 Nov 2025

Clifton

This hotel is amazing! My only gripe is the fitness center. The cable machine was broken and they were missing a few of the matching dumbbells. They have HIGE Samsung flat screen TVs in the rooms and the king bedroom is very spacious.oh, also the pool was closed. That was another disappointment.

Leisure Family

10/10

Exceptional

28 Nov 2025

Cynthia

Leisure Family

6/10

Pleasant

27 Nov 2025

Georgeanne

I like to come here occasionally… But the last two times have been a little disappointing. This time the TV didn’t work and my room was right next to the elevator which kept me up all night.😞

Business Self

4/10

Poor

16 Nov 2025

ahmad

The Pros: good location close to the highway. Friendly front desk. The lobby was renovated so it looked nice.

The Cons: The hotel is old and needs major upgrades. The first room we received smelled bad and had a very loud AC. We asked for a new room and the new room still smelled. The AC did not work well. We had it set to 65 and the room was still 77 degrees. The wallpaper in the bathroom was coming apart and the sink was scratched up. See attached photos.

For $200+/night you’re better off staying another hotel.

Leisure Family_with_children

8/10

Excellent

12 Nov 2025

Ashley

We had a good stay overall. However, after confining

8/10

Excellent

07 Nov 2025

Georgeanne

I didn’t like that they put me in a room that was I think for a patient that needed access to a wheelchair and the water from the bathroom shower just kept leaving the floor and making it soaking wet and I had to use the towels to clean it up

2/10

Poor

02 Nov 2025

Karrah

There are temperature issues in many of the rooms. It was 85° constanty in many rooms. They advertise breakfast included, and there was no breakfast. They charge for later checkouts. There were not appropriate toiletries in the room. They didn’t even have bars of soap to give people.

Business_and_leisure Family

8/10

Excellent

19 Oct 2025

Jennifer

Clean rooms, outdated hotel

Leisure

10/10

Exceptional

18 Oct 2025

Mandy

Convenient location, free parking and semi-modern rooms. Bathroom was a little small and dated.

Business

10/10

Exceptional

17 Oct 2025

Michael

Everything was great.

Self

2/10

Poor

16 Oct 2025

Sarah

Was the worst hotel- horrible smell, run down

Broken toilet seat - bugs in the room

10/10

Exceptional

14 Oct 2025

Sama

Very nice and clean

8/10

Excellent

13 Oct 2025

Ruben

Location

4/10

Poor

13 Oct 2025

Taaliba

The rugs need replacement. The front desk clerks were very patient and nice. I arrived and they did not have my reservation because Expedia failed to send it over so the front desk took their time to help me. He allowed me to get my reservation and delt with Expedia on the back end.

Leisure Partner

6/10

Pleasant

13 Oct 2025

Gerald

Friends_and_family Family

6/10

Pleasant

12 Oct 2025

Lew

Bathroom floor was very sticky. Eggs at breakfast buffet were grayish in color. Only 1 luggage cart(which could barely fit in the elevator. Location and surrounding area was good.

Leisure Family

4/10

Poor

12 Oct 2025

Sandy

Rip off to charge to check in early

Self

8/10

Excellent

12 Oct 2025

Philip

Hotel was quiet, neat and clean. Staff was friendly. The beds were uncomfortable and noisy

Leisure Family

2/10

Poor

10 Oct 2025

Kyle

The place smelled, the room was not nice and no regular television. Shower was crooked and the floor uneven. Stains on the sheets with dried blood stain.

Not worth the money compared to others. I will never stay again and feel like I need to decontaminate myself and all my clothes

Business Self

8/10

Excellent

03 Oct 2025

Amanda

Nice hotel. Wish they had breakfast. Wondering if ownership was recently changed. Water park looks run down

Friends_and_family Family

8/10

Excellent

28 Sep 2025

Jason

Clean

8/10

Excellent

20 Sep 2025

Loren

Needs fixing up but clean/comfortable

This was probably a beautiful fancy hotel at one time but it is slightly run down now. That being said…. I loved the staff, the cleanliness, and the comfortable rooms. The price was also good.

Friends_and_family Family

10/10

Exceptional

11 Sep 2025

Overall, this is a very nice hotel. Only drawbacks were having to step around a small amount of broken glass and some vomit in the parking lot and the bath towels in the bathroom could’ve been softer.

Leisure Friends

10/10

Exceptional

05 Sep 2025

Tadesha

The properties remodel

Leisure Partner

4/10

Poor

30 Aug 2025

Biji

Beds and sheets were dirty even after changing the room

Leisure Family

10/10

Exceptional

28 Aug 2025

Ashley

Amazing customer service

Leisure Self

6/10

Pleasant

26 Aug 2025

Quintin

Pool filled with bugs and water park next door was closed after front desk said go check it out kids will have fun

Leisure Family_with_children

6/10

Pleasant

24 Aug 2025

John

First knock (and a major), the side doors were locked! Big safety violation! Only one way out in an emergency! Told the staff, but they didn't seem to care (just shrugged)! We had to ask for toilet tissue and towels! We won't stay there again!

Leisure Family

2/10

Poor

17 Aug 2025

Stacey

It was dated and dirty.

4/10

Poor

16 Aug 2025

Gabrielle

Need to do better with cleaning

Initially walking in the hotel lobby is looks nice but the rooms looked like they don’t get cleaned properly. The shower had pink mold, the pull out couch looked terrible and the bed in the couch was disgusting. When asked for extra sheets, we were told there wasn’t any. The AC didn’t work either. Overall it wasn’t a good experience.

Friends_and_family Family

6/10

Pleasant

15 Aug 2025

Yesmarie

I like the room but never told me the waterpark was closed and the green areas are bad

8/10

Excellent

14 Aug 2025

Megan

Easy access. Friendly staff

10/10

Exceptional

12 Aug 2025

Damien

Amazing

10/10

Exceptional

10 Aug 2025

Maria

Breakfast trash but hotel was outstanding

6/10

Pleasant

27 Jul 2025

Adrian

Horrible

Service was ok. But the room conditions and cleanliness needs a major update. Bathroom had cracked tiles rust. And the furniture had about an inch of dust and the tv had finger prints on the screen.

Partner

6/10

Pleasant

25 Jul 2025

Verified traveler

The stay was ok . However, not sure if the cleaning staff cleaned the toilet because there was dried uranium around the back of the seat cover. Also, there was a used hair tie with hair on the carpet near the desk. I assume that the carpet was not vacuumed.

Business

6/10

Pleasant

15 Jul 2025

Lacey

Nice staff, limited amenities, no breakfast, no dinner on Mondays

Business_and_leisure Partner

6/10

Pleasant

15 Jul 2025

Kathy

My room ac was not working properly

Business_and_leisure Family

10/10

Exceptional

13 Jul 2025

sankari

Decent facility

8/10

Excellent

12 Jul 2025

Sonia

Experience was well. I would return. Pool is family friendly

Leisure Family_with_children

10/10

Exceptional

06 Jul 2025

Christopher

Great

8/10

Excellent

06 Jul 2025

Dani

Friendly staff, easy check-in, beautiful lobby, nice pool, comfortable atmosphere. Only one working elevator on a busy holiday weekend but overall a nice stay.

Leisure

2/10

Poor

06 Jul 2025

Andre

The property was okay but the staff there wasn’t. Particularly the manager. She ruined the holiday stay for my self and another family because of her nasty attitude. She failed basic knowledge of customer service when she approached guests at the pool and started an unnecessary confrontation because she was not prepared and had a nasty attitude. She needs to be reminded that you get the energy that you put out there and that in the end the customer is right. I would never want to go back

Leisure Family

2/10

Poor

30 Jun 2025

Kathy

The couch had rips the mattress was extremely uncomfortable it was overpriced

Business_and_leisure Family

2/10

Poor

28 Jun 2025

Verified traveler

Not good at all

We got there and the rooms temperature stayed at 78 degrees when the thermostat was set to “65”. Sheets were stained. There was a yellow big stain and multiple stains on all sheets. Told them about it and maintenance came and told us we’d switch rooms. We waited an hour and heard nothing back. Eventually we switched rooms. The next room was slightly cooler. But the bathroom was DIRTY. Hairs on the walls. Stain on the toilet. Rusted shower head. The water pooled the entire stay. We had already spoken to them at least three times in regards to the previous room. To wait another hour or more to switch? We couldn’t. We had things to do. Wi-Fi barely worked as well. One member of staff was friendly but maintenance around there really needs to be done.

Friends_and_family Family

4/10

Poor

25 Jun 2025

Shane

Ac was bad

2/10

Poor

23 Jun 2025

Jacquelyn

With not handicap accessible, we are two individuals with different injuries, and the room was not handicap accessible when you were in the shower the floor got all wet and it was very slippery. The wheelchair would not fit through the door so I am a quadriplegic. I had to literally get out of the chair and walked inside the room. Which made me fall We will put on the seventh floor with only one elevator working which every time you left the room you need to wait a long time to get an elevator and when you want to go back to the room again you had to wait in line to use the elevator. It was a very noisy floor and when we first got into the room, it smelled like straight up smoke. I will not refer this Hotel to any of my friends and family. I am very disappointed in the quality and when I talked to reservations, they were like it’s handicap accessible all your needs will be met but they weren’t if there was ever a fire we would’ve burnt in the room because you can’t use an elevator and you have to use the stairs and how is how does a quadriplegic and a handicap woman with a walker climb down the stairs impossible I would appreciate it if Last thing Air conditioners were not working properly somebody would please give me a call back at 203-2909228 thank you I also spoke to front desk staff and told them everything right when I got there i called the front desk to let them know about the smoke they documented that

Friends

2/10

Poor

15 Jun 2025

Nitesh

Very poorly maintained property. Carpet in my room felt sticky and dirty. Smelled like smoke and marijuana. Nothing good to say about this place.

Should have just stayed in the Westin for the extra money. This place was awful.

Leisure

10/10

Exceptional

12 Jun 2025

Oliver

Great

Self

2/10

Poor

12 Jun 2025

Stephanie

Everything was deceitful. They offer a menu online that is not available. The lobby is beautiful but that is about it. The room was old and not updated. Chipped tub and doors and just disgusting. We also got double charged and I am still waiting for my credit. Would never go back!!

Leisure Partner

4/10

Poor

12 Jun 2025

Jami

Check in was fine. The lobby was nice. I had reserved a room with two queen beds. The first room I was given was on the 9th fl. It was nice but only had one bed. We went down to the lobby and was given a 2nd room after the person working blamed it on hotels.com entering the wrong info from the reservation. The 2nd room (6th fl) was not so nice. It was very hot. The beds were definitely NOT queen. We turned the air on and it was not working. I went back to the lobby. I was told that hotels.com lists queen beds when in reality they don't offer queen. For the AC problem, they would send maintenance. The maintenance worker came, changed a filter, looked at us and said \"let's see what happens!\" I explained that we would were very tired from traveling. He said, I will tell the front desk. About ten minutes later, the maintenance man came back tot he room and told us to move rooms again. We went to a 3rd room. It wasn't very clean, but the air worked so we stayed. I would like to add that when you go to their website directly, they clearly offer queen beds. Their beds are full size, not queen. Hotels.com needs to know that his hotel blamed you for the wrong room assignment and also misrepresenting the beds in the rooms. Ridiculous! Don't be fooled! The lobby is the nicest part of the hotel.

Friends_and_family Family

6/10

Pleasant

10 Jun 2025

Brandon

Everything was great but the bathroom was so dirty. Mold in the shower and hair all over it.

Friends_and_family Family

2/10

Poor

10 Jun 2025

Jessica

My husband and daughter arrived and were told their room was given away on a lower floor so they were relocated. They went up to their room where their key didn’t work. They went down to the front desk and got another key. Didn’t work. Waited 30 minutes to get help. When someone arrived, they used a master key and let them in. My husband never received a room key for their stay. They were stuck. Thankfully, they were there one night only, but it’s not acceptable to not even get a key. When my daughter got up to take a shower, it took forever for the water to get warm enough to get in and the water pressure was a trickle. Stay elsewhere.

Friends_and_family Family

8/10

Excellent

09 Jun 2025

Verified traveler

Replace your chairs.

Furnitures in room need to be replace. The chairs are damage. The chairs are all rip, holes are the chaors. Please replace your furnitures

Friends_and_family Family

8/10

Excellent

08 Jun 2025

Joseph

Slightly warn but good value for money and a good location. They are rebounding from Covid under new management.

Friends_and_family Family

8/10

Excellent

08 Jun 2025

mark

Very nice properity!

Business Family

10/10

Exceptional

08 Jun 2025

Kristin

We had no issues with this hotel. It was clean, bed was comfortable.

2/10

Poor

07 Jun 2025

Joydeep

I have stayed here multiple times. I had a physical non life threatening injury at the last minute and could not travel. I called Expedia to request the hotel for a cancellation exception. They refused. While they were right within their cancellation policy, this was an exception not a precedent.

6/10

Pleasant

07 Jun 2025

Sharell

No options for smoking / non smoking rooms.. I will say the gentleman who checked me in (dresses really nice) his customer service and

2/10

Poor

06 Jun 2025

Janet

The staff was friendly and engaging and pleasant. The property was old, rundown, terrible condition, and the grass was not cut.

8/10

Excellent

03 Jun 2025

MICHAEL

Room was nice but there were what looked like contact lenses on the floor and on the counters in the bathroom. Wasn’t sure what they were. No bags in trash cans. Looked like someone started to clean it, then stopped.

Friends_and_family Family

8/10

Excellent

01 Jun 2025

Elaine

The staff was nice and friendly but the bar was not open and I did not experience the breakfast bar. The furniture within the room was outdated and the walls are thin.

Friends_and_family Family

6/10

Pleasant

01 Jun 2025

ANA

Staff was really nice. Rooms are old. Needs renovations ASAP. Great property just needs maintenance.

10/10

Exceptional

27 May 2025

Rukiya

Jersey Trip

The overall stay of the hotel was great and clean! The staff was extremely nice and inviting. My only complaint was the bathroom required additional cleaning. There was hair in the tub and on the floor. I understand each housekeeping has a certain number of rooms to clean but it's the little details that can deter people from staying in a hotel based on the review.

Friends_and_family Family

8/10

Excellent

22 May 2025

gregory f

Clean, upbeat appearance. Good overnight room for business stay. No coffee except in room (All decaf but cheerfully exchanged). TV has good picture but nothing to watch except subscription channels. Was worth exactly what I paid ($120).

Business

4/10

Poor

19 May 2025

Keisha

The repost itself was beautiful but the food was absolutely horrible. The buffets served cold, overcooked and undercooked food. The rice was hard as rocks and everything was under heat lamps but cold or lukewarm. There was No entertainment on Friday night and limited entertainment (shows) during my stay for Mother’s Day weekend (Friday through Monday). My vacation was very disappointing to say the least. I will not return to Bahia Principe Grand.

Leisure

10/10

Exceptional

18 May 2025

Brianna

Always womderful

6/10

Pleasant

18 May 2025

Richard

Our Stay Was Just “Okay”

Overall our stay was not that bad. There were a lot of guests and one of the 2 elevators was down. The television kept going in and out, and it took 20 minutes before the tech arrived to fix it. But, the mattress was good, and the young man that was at the desk in the evening was very personable and professional. We’ve stayed at much better places but this stay was okay.

Partner

8/10

Excellent

18 May 2025

Alisha

Beautiful hotel just needs a few upgrades, one elevator not working is a problem. front desk and bar staff are amazing.

Leisure Partner

6/10

Pleasant

03 May 2025

Rachel

Hotel is definitely dated. Some parts are roped off like where the waterpark used to be or the stairs to the second floor or certain hallways. It felt eerie. The room was 77 degrees when we got into it and 5 hours later is at 74. Our key didn’t work but front staff was nice.

Leisure

10/10

Exceptional

03 May 2025

Eric

Good

Business

4/10

Poor

30 Apr 2025

Joshua

Not a great experience.

Asked for a quiet room and he put me overlooking the highway rather than on back side of the hotel facing . Room was not clean. Very dirty floor and found hair ties from previous occupant. Batteries missing in tv remote. Equipment in gym did not work. Overall just a bad experience.

Self

6/10

Pleasant

29 Apr 2025

Joseph

Only reason to stay there was convienent for my stay

10/10

Exceptional

28 Apr 2025

Rehema

the place is so clean

Business_and_leisure Family_with_children

4/10

Poor

26 Apr 2025

This was a disappointment for the money paid for a night s stay. This hotel was shut for a while while the new management took over and restarted it. I expected the restarted hotel to be better except that it was the old setup just restarted with everything crumbling. The hallways to the room smelled bad of old rotting carpet. The showers did not work, and the air conditioning did not work either. I just somehow managed to sleep through the night and took a shower. Finally the breakfast was a complete disaster. That's the worst I've had in any hotel anywhere. Overcooked rubbery sausage watered down watery dripping egg. The hotel might do away with the breakfast totally than to put out food like that. This is supposed to be a hotel for It was worse than the worst motels.

Business

8/10

Excellent

26 Apr 2025

John

Needs a first floor bar/restaurant

Leisure Partner

10/10

Exceptional

19 Apr 2025

John

You need a restaurant on the first floor

Leisure Partner

6/10

Pleasant

17 Apr 2025

LAURA

Not sound proof

The room was not sound proof so we could hear the adjacent room very easily. It was awkward to hear the neighboring room getting busy if you know what I mean . Our tub didn’t drain well at all. The room was overall clean and the check in process was easy.

Friends_and_family Family

10/10

Exceptional

13 Apr 2025

Ch A

Excellent Customer Service and Hotel Stay

Excellent experience, front desk very friendly and courteous. Plan to stay again tomorrow n the future.

Friends_and_family Friends