Name: Sure Hotel by Best Western Hilden Dusseldorf
Address: Schwanenstrasse 27, 27, Hilden, 40721, DE

2/10

Poor

29 May 2026

Annie

This is just a place to sleep for the night.
The one agent who
Works the shifts on the 28th need to retrained ,More customers service.

Friends_and_family Friends

10/10

Exceptional

27 May 2026

Ming

This is my favorite place to stay in Hilden. I travel there regularly for more than a year and stayed in this hotel for 30 plus times. Friendly staff, simple but sufficient facilities. Town center location, clean rooms and nice food. I explored a few hotels in town and this is the best value for money so I stayed here ever since.

Self

10/10

Exceptional

04 May 2026

Uwe

Rooms are clean, staff friendly, large breakfast buffet.

Self

10/10

Exceptional

21 Apr 2026

Matthew

Great rooms

8/10

Excellent

18 Mar 2026

Elena

Friendly staff

Friends_and_family Friends

10/10

Exceptional

06 Feb 2026

Andrew

Nice hotel, use it frequently when on business in the area. clean, decent breakfast, whats more to ask!

10/10

Exceptional

05 Aug 2025

Verified traveler

Nice hotel

Really good hotel. Pretty clean and in nice area. Beds were good and staff were friendly.

Business

6/10

Pleasant

27 Jul 2025

Annie

That hotel needs a make over. The front desk is the only area they renovated after the storm. The rooms and bathrooms need a well needed refresh with everything. Location is great I’ve been staying there for 14 years at least once a month in the last 2 years.

8/10

Excellent

27 Jul 2025

Richard

Great location. Central part of town was an easy walk.

6/10

Pleasant

02 Jan 2025

Annie

The room was soooo cold I left a day earlier
The front desk said they’d send a portable heater, nothing was sent. I had mentioned it also on the first day. They didn’t seems to care.
Since my room was paid for 3 night , left on the 2 Day.

The hotel is out dated.

Friends_and_family Family

10/10

Exceptional

20 Dec 2024

Erik

No problems at all with this hotel. Would stay again and recommend to others.

Leisure Family

6/10

Pleasant

27 Mar 2024

John

I’ve stayed at this hotel several times, several years, nothing has been updated, this hotel can add a coffee machine to each room. New carpet should be install.

Friends_and_family Family

10/10

Exceptional

08 Nov 2023

Kathrin

We were in town for a family event and spent two nights at Sure Hotel by Best Western Hilden-Duesseldorf. We had a great stay! The hotel is located near the quaint downtown area. We caught the S-Bahn to Düsseldorf from Hilden Süd which was about a 15 min walk. Check-in was quick and easy and the hotel staff was very friendly. Our rooms very extremely comfortable and very clean. We also enjoyed the breakfast buffet which offered a variety of food options for every family member. We would definitely stay at this hotel again.

Leisure Family_with_children

8/10

Excellent

27 Feb 2020

Richard

Good middle of the road hotel.

Business

8/10

Excellent

03 Jan 2020

Annie

This hotel needs An update. Also a kettle should be I. The room
Cold cold nights
It’s nice to have a tea etc

Friends_and_family Family

6/10

Pleasant

29 Jul 2019

Annie

The hotel needs to adopt the new ever changing environment,
Better showers, they’re outdated.
USB outlets should be provided throughout the room.
Beds needs to be the true king/queen
The gap between the bed made it extremely uncomfortable to sleep.
More amenities like lotions and conditioner.
The breakfast was super and staff are friendly.

Family

8/10

Excellent

29 Oct 2018

John

Nice hotel

Comfortable, pleasant stay
Nice local area
No coffee maker in roo
Nice breakfast offered.

Partner

8/10

Excellent

20 Sep 2018

Peter

Be sure to ask for a room in the back. Any room at the front is very loud because of the main thoroughfare with a lot of noisy traffic just below when the window is open. Parking costs extra either in the hotel garage, or if it is full, in the nearby parking garage. The hotel is right by the beautiful, friendly pedestrian center of Hilden, absolutely worth seeing by all means!! The hotel dining room with free breakfast is memorable and quaint --- do not miss that.

10/10

Exceptional

22 Feb 2018

Verified traveler

Convenient

Convenient for the middle of town, reasonable restaurant and bar, but plenty of other places to eat nearby if you fancy a change. Easy parking. Very good breakfast including cooked eggs, bacon & sausage as well as more 'continental style'

8/10

Excellent

09 Feb 2018

Greg

Comfortable with nice breakfast

The Amber Hotel is relatively comfortable, with nice big rooms and a proper shower (very important)
The food is fine, with the \"Amburger\" and the breakfast is one of the best I've had in Germany.

8/10

Excellent

22 Sep 2017

Scott

Ok hotel

Stayed in a second floor room adjacent to the road. A bit noisy. Otherwise no complaints

10/10

Exceptional

17 Aug 2017

Verified traveler

Perfect Stay

I received an awesome bargain due to peak-holiday season in that state and thus reduced bus iess activity.
Best hotel in town and sourrounds.

6/10

Pleasant

11 Jul 2017

Anna

OK when the weather is not hot

The location, staff and room were all good. But I stayed during summer and the room was extremely hot which made relaxing in the room or sleeping very difficult. I would not stay here again in summer, maybe at other times of the year.

8/10

Excellent

01 Mar 2017

Verified traveler

Great hotel!

Great service as always from the Amber Hotel! Close to the office and very clean and tidy.

10/10

Exceptional

04 Jun 2016

Darren

Amber Hilden Hotel is a great stay

The included breakfast was fantastic.

4/10

Poor

03 Dec 2015

Hannah

Twin bed, loud room, no sleep

I've heard there are better rooms in this hotel, but I didn't get one. Single twin bed, tiny room. Thin walls, no air conditioning for white noise, so you can hear every movement in other rooms, hallway, and the stairs.

2/10

Poor

20 Nov 2015

Verified traveler

Very Bad experience @ Amber Hilden

Amber hotel is not worth for money.
i was upset with the condition of the room
-bed was not comfortable
-unfriendly reception staffs
-not even have basic needs at room

8/10

Excellent

16 Oct 2015

Not Provided

A great hotel.Great staff, clean, good car park, and backs on to a shopping high street.

8/10

Excellent

06 Aug 2015

SangRok

Good Hotel for even long term business trip.

It has a good location near Hilden Station and Hilden market as downtown.
Except Cars' noise, the location is very good.

Room is a bit small but nice, comfortable and clean.
I went to the market often to have a nice dinner and to buy fruit or snacks.
it takes less than 3 minutes.

6/10

Pleasant

08 Oct 2014

Verified traveler

Great hotel but traffic noisy if you stay at the front

8/10

Excellent

30 Sep 2014

Joerg

Convenient LOcation

Close to pedestrian shopping zone. Clean well-managed hotel. Excellent breakfast buffet. I recommend this hotel.

4/10

Poor

07 Aug 2014

Lee

OK

Tiny box room facing a busy road, although only stayed for 1 night on business. Breakfast was good

10/10

Exceptional

15 May 2014

hotel1

Great Service

Very good, clean and serviced hotel

8/10

Excellent

01 May 2014

Verified traveler

Good hotel, nothing special

I had a choice between the Amber and the Stadtpark hotel and I'm glad that I picked the Amber based on several criteria, first being Wifi access as everyone that stayed at the Stadtpark had huge troubles with it. The breakfast was good and the staff was friendly enough.

8/10

Excellent

09 Nov 2013

G. Foley

Near Dusseldorf

Excellent price compared to similar hotels in Dusseldorf. This hotel is more a good 3 star rather than 4 hotel. However very good hotel with pleasant and efficent staff. Will stay here again.

10/10

Exceptional

28 Mar 2013

Robert

many nice restaurants in the area

Hotel staff friendly and attentive. Plenty of off road parking. Breakfast was provided and was excellent. At 99euro a night.....might be tough to find better deal!?

6/10

Pleasant

12 Jun 2026

Peder Nymann

Jeg fik desværre bestilt et \"business\" værelse ... oppe under taget ...
Det kan jeg IKKE anbefale .

Self

10/10

Exceptional

22 Apr 2026

Eric

...

Self

8/10

Excellent

03 Feb 2026

Eric

...

Business

8/10

Excellent

25 Jan 2026

Emiliano

Good services, old rooms, nice restaurant.

Business

10/10

Exceptional

27 Dec 2025

Dennis

Nettes Personal, tolle Lobby und Restaurant, Zimmer älter aber sehr gepflegt, sehr gutes Preis-Leistungs-Verhältnis.

Leisure Family

8/10

Excellent

24 Dec 2025

Florian

Zimmer sauber und Einrichtung in der Lobby und Frühstücksbereich. Nette Mitarbeiter.

Leisure Partner

8/10

Excellent

14 Dec 2025

Armando

Quarto limpo! Funcionários atenciosos! Pequeno almoço muito bom! Localização mesmo no centro de Hilden!

10/10

Exceptional

08 Dec 2025

Lars-Åke

Mysigt rum och hotell ., jättebra frukost!!

Business

6/10

Pleasant

29 Oct 2025

Mert

Good location, cold people

10/10

Exceptional

05 Oct 2025

Horst

Alles wunderbar

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

Myung Hee

유럽 여행중 주차 고민 없이 젤 편하게 체크인 한 곳
호탤도 깨끗하고 작원이 친절했다
강추!!!

Leisure Family_with_children

10/10

Exceptional

24 Aug 2025

Natalie

Wir waren sehr zufrieden.

8/10

Excellent

05 Aug 2025

Alexandra

Das Frühstück war ausreichend und gut. Die Betten waren sehr bequem.

Leisure Family

8/10

Excellent

18 Jul 2025

Laura

Mooi

10/10

Exceptional

12 Aug 2024

René

Schönes Hotel mit grossem Frühstücksbuffet

Business

8/10

Excellent

04 Aug 2024

Sofia

Das Hotel an sich ist richtig schön und auch modern eingerichtet. Nur hatte es leider keine Klimaanlage, sodass es dort sehr warm war. Auch die Lage ist nicht die beste und die Autos waren sehr laut. Ansonsten Frühstück sehr lecker und liebes Personal.

Leisure Partner

10/10

Exceptional

30 Dec 2023

Katrin

Coming back

Simple, good location, onsite parking, great value for your money

Self

6/10

Pleasant

29 Nov 2023

Peder Nymann

.

Business Self

8/10

Excellent

07 Oct 2023

Dieter

Das Parken ist zu teuer und es war nicht ausdrücklich bei der Buchung aufgeführt.

Leisure Partner

6/10

Pleasant

25 Sep 2023

Gabriele

Einrichtung veraltest, Staub in Lampen und auf den Tabletts, die zur Darbietung von Snacks und Getränke dienen sollten. Mitarbeiterinnen die offensichtlich nicht die Lage der Zimmer kannten.

Business_and_leisure Partner

6/10

Pleasant

10 Sep 2023

Jörg

Die Ausstattung war durchschnittlich. Ein Bett quietschte und es gab trotz Vorgabe kein Doppelbett mit einer Matratze!

Leisure

6/10

Pleasant

26 Aug 2023

Nicolaj

Tolerable, but unprofessional staff

Staff was at times very unprofessional. We waited hours for our drinks and food, even though there were only a handful of guests at the bar/restaurant. Some of the staff seemed very inexperienced and one even private made prive phone calls while working.

Business

6/10

Pleasant

14 Aug 2023

Dr. Regine

Ich musste feststellen, dass es dieselbe Adresse im Umkreis nochmals gibt. Bei einem Telefonat mit dem Hotel konnte ich mich nicht verständlich machen, so dass ich dann nach einem Kollegen bat, der verständliches Deutsch sprach. Der neue Kollege hat mir netterweise den korrekten Standort zukommen lassen. Angekommen bekam ich nach 5,5h Fahrt den süffisanten Hinweis, man möge eben vorher nicht nur Hilden, sondern auch die PLZ im Navi eintragen. Das Frühstück mit 30 € pro Person finde ich zuviel, wenn man nur Kaffee und ein Brötchen haben möchte. Wir haben drauf verzichtet.
Das Zimmer war sehr warm, weil DG aber okay.

Leisure Family

10/10

Exceptional

04 Jul 2023

Meghana

I reached the hotel very late at night and I got a nice, polite welcome at that time.

Leisure Self

10/10

Exceptional

29 May 2023

Marilou

Sehr sauber und gemütlich 🇵🇭

Team Taste of Luscious by MC
Filipino food truck

10/10

Exceptional

20 May 2023

Sandra

Moderner Empfang, freundliches Personal, sehr schöner Bar und Restaurantbereich. Zimmer etwas altbacken aber super sauber, neue sehr gute Matratzen.
Hotelparkplatz in der Innenstadt leider gegen gebühr, alternativlos und recht teuer.
Gutes Hotel mit netten Service, man ist fußläufig in der City.

Leisure Partner

6/10

Pleasant

29 Dec 2022

Holger

schlafen

resturant war mittelmäßig, matrazen sollten erneuert werden

Friends_and_family Family

8/10

Excellent

17 Nov 2022

Chiara

Top

Leisure Family

8/10

Excellent

13 Nov 2022

Yasin Bekir

Goood

Friends_and_family Family

6/10

Pleasant

20 Jul 2021

Verified traveler

Kein zimmerservice

Business Partner

10/10

Exceptional

21 Feb 2021

Marthias

Gerne wieder.

Sauberes Zimmer. Guter Service.

Business Self

8/10

Excellent

05 Aug 2020

Jörg

Nettes kleines Stadthotel, leider schon etwas in die Jahre gekommen.

Business Self

8/10

Excellent

21 Jul 2020

Roy

Tidig väckning!😀

Väcktes av kyrkklockor lite för tidigt på morgonen, annars allt bra.

Partner

10/10

Exceptional

22 Jan 2020

Zdzislaw

Hotel bez zarzutu

Bardzo przyzwoity hotel z dobrym parkingiem

Business

6/10

Pleasant

22 Jan 2020

Verified traveler

A bit average

Stayed at the hotel for a business trip. In general o.k. but not exceptional.
Room was rather tight and small, bedding is o.k. but less comfortable than other 4* hotel (and a bit cold during winter with open windows). Mattress was good.
Breakfast as well o.k., but not enough seating.

In general o.k., would stay there again, but not first choice.

Business

4/10

Poor

13 Sep 2019

Verified traveler

Kleine Zimmer, im Sommer unglaublich heiß, stickig e Flure, laute Straße daneben.

Business

6/10

Pleasant

05 Jul 2019

Verified traveler

Wir hatten 4 Einzel-Zimmer gebucht, waren wegen einer Messe dort. Die Hotelzimmer waren relativ klein, mit schmalen Einzelbetten. Zu der Zeit war es sehr heiß dort und in unseren Zimmern war es unglaublich heiß. 2 der Zimmer hatten nur Dachfenster, die über eine kleine Trittleiter zu öffnen waren. Auch in den Fluren vor den Zimmern war es sehr heiß, es war unmöglich, Durchzug zu machen. Daher haben alle sehr schlecht geschlafen. Wenn das Fenster offen war, war die Straße daneben sehr laut zu hören. Es gab in den Business Zimmern eine Kaffeemaschine aber leider keinen Wasserkocher. Die Klimaanlage in den Business Zimmern war sehr alt und daher sehr laut, damit konnte man nachts nicht schlafen.
Service war gut, Frühstück sehr gut.
Parken: öffentliches Parkhaus daneben ist günstiger als die Hotel-Tiefgarage.

6/10

Pleasant

24 Jun 2019

Sylvia

Leider lag das Zimmer direkt an der Straße und das Badezimmer mit Duschvorhang und altem Waschbecken ist leider nicht empfehlenswert.

Partner

8/10

Excellent

27 May 2019

Gabriela

Das Hotel ist sehr sauber und das Personal sehr freundlich und sehr bemüht .Das Frühstück reichlich und sehr man konnte alles finden ::))) Das Hotel ist schon sehr zu empfählen

Partner