Name: Beatriz Costa & Spa
Address: Calle La Atalaya, 3, Costa Teguise, 35508, ES

Beatriz Costa & Spa

Lanzarote · Spain

100 reviews shown

8/10

Excellent

24 Jun 2026

Krzysztof

General was very nice time. Especially good food, big swimming pool, friendly staff. Minuses: no drink, even water for dinner (HB). Is SPA but even fora sauna you have pay.
Generally speaking it was a good time, I enjoyed.

Self

8/10

Excellent

25 Feb 2026

David

We are regulars there. and are back again in April. The hotel is huge, in a quiet, out of town location and can have 500-800 guests at a time. Lots of free parking. It is being refurbished from 6th floor down. Communal chairs and tables are mostly new. The Spa needs massive investment to re-open so don't rely on it being open soon. Food is OK and was slightly better than it was in November but they cant do miracles at the price points they offer. Fish dishes are good. They cater to guests from all over Europe so you may need to find the staff members that can fully understand quickly spoken accented English. (Or French or German or even Spanish as they use a lot of Dutch interns) . For us as we are not big drinkers, HB is better value than AI while the main Spa pools are closed.

Partner

8/10

Excellent

17 Dec 2025

David

Large hotel in quiet part of quieter resort. Lots of space and sunbeds available. Room kept clean. Staff friendly to us. Nice Christmas decorations especially the tree. Food could be better but is fair for the price paid. Entertainment was more subdued (=good!) than on previous visits but a lot depends on clientele at time which is very different in Winter to August!!

Leisure Partner

10/10

Exceptional

13 Dec 2025

Callum

Clean room. Friendly stagg and good food

Self

10/10

Exceptional

10 Dec 2025

Callum

Quite clean. And friendly staff

Self

8/10

Excellent

27 Sep 2025

Scott

There is much I like about his hotel. The staff are friendly and helpful and I also like the scale of the hotel which is colossal. I also enjoy the breakfast and dinner buffet and have never been stuck for something to eat. The location is set around a 20 min walk back from the beach front which again I quite like as it's quieter and more tranquil.
The major downside are the rooms which are very dated and clearly were put together prior to the smartphone/tablet era judging by the décor and lack of connectivity. From what I gather some of the rooms have already been upgraded to more modern standards so clearly plans are afoot for an upgrade.

Leisure Self

4/10

Poor

06 Sep 2025

Patricia

The food was very basic and repetitive. The pool area was not cleaned well over the evening, so in the morning there was old food and rubbish everywhere. And the smell of vomit. The rooms were cleaned, but if you wanted to use the safe in your room it was €4 a day extra. The staff did not make us feel welcome, you had to que for a long time to buy any drinks. On a plus side the evening entertainment was very good.

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

Ali

The place was amazing and the decor was fantastic!!

Leisure Partner

6/10

Pleasant

14 Jul 2025

Rebecca

we arrived at around midnight and was offered a cold meal, however we had already eaten at the airport. would definitely say that they are under staff but the staff are over worked. the location was perfect with a short walk into the town. the hotel stated that there was 3 restaurants however we only saw one in which the food was reparative and usually luke warm. The entertainment was good with a range of different shows. We was quite disappointed on the last day of our holiday as we had checked out of our room at 12pm and put our bag in the luggage room, we went down to the pool and then got changed ready for the airport. we then tried to go for dinner in which we was told was not included in the last day of our holiday even though we didn’t get dinner on the first day either due to a late arrival. i’ve never known a hotel to do this before.

Leisure Friends

8/10

Excellent

09 Jul 2025

Matthew

Sewage.

Ok stay avoid room 117 otherwise you'll have constant sewage smells changed room but took a day out of our adventure. Had to wait until 1500 the next day to check out and in again. Which literally took a day out of our holiday. Rooms very clean. Food excellent.

6/10

Pleasant

26 Jun 2025

Verified traveler

So very disappointed

This was our third holiday here over several years.
Sadly the hotel now needs refurbishment, worn carpets threadbare in places and tired rooms and decor. a clean sheet put on my bed was discoloured brown.
The staff in the restaurant were excellent and the food choice sat well for a 3 star. We enjoyed the visiting children’s football teams. Sadly the spa is closed for refurbishment so that’s a start. We love the out of town location but overall we were so very disappointed .

Friends_and_family Family

8/10

Excellent

14 May 2025

Idowu

Good stay but with old facilities

Leisure Partner

8/10

Excellent

11 May 2025

Tina

Third stay here.
Can’t fault the place for the price.

Leisure Partner

2/10

Poor

10 May 2025

Bev

I would not return to this hotel and wouldn't not

Disappointing Return Visit – Not Coming Back

This was my third stay at Hotel Beatriz Costa and Spa, and unfortunately, it will be my last.

While the room was spacious and clean, it felt very dated and in need of a refresh. The staff were generally polite, but reception service was lacking and unhelpful at times.

The food, however, was the biggest letdown. It was genuinely terrible—meats were flavourless, vegetables were bland, and some dishes were so bad I actually had to spit them out. For an all-inclusive hotel, the dining experience was extremely poor. No kettle in the room. On our last day the lift stopped working and we are on the 4th floor.

We specifically chose this hotel again for the spa, only to find it’s no longer included in the all-inclusive package. Worse still, the spa is in a dangerously poor condition—completely unacceptable for a place that markets itself around wellness and relaxation.

It’s clear that standards have dropped significantly since my previous visits. I’m very disappointed and wouldn’t recommend this hotel to anyone. There are much better options in the area.

Friends_and_family Family

8/10

Excellent

07 Apr 2025

David

Large Hotel (can have up to 900 guests) Large rooms most with private balconies, sea or pool views. Basic drinks and food but good value on AI.
In quiet area of quiet resort.
Spa needs refurbishment and is due to close soon for that.
Better for mature couples or families that don't want lots of late night entertainment options

Leisure Partner

4/10

Poor

28 Mar 2025

manisha

Hotel lobby etc is nice, but the rooms are dated and a very poor standard with furniture almost falling apart, and first and dust everywhere. You have to pay for kettle, cups, tea/coffee in the room, as well as basics such as a safe. The only positive is the amazing staff who are very kind, informative and want to help

Leisure Partner

8/10

Excellent

02 Mar 2025

Joanna

Beatrix hotel and spa - Costa Teguise

The hotel and rooms are dated but all.areas were clean. Spa area was lovely, very relaxing but again, dated and loose tiles on bottom of pools, jacuzzis not all.working. Charged €18 at spa reception, even though hotel receptionist said would be free entry, I challenged this and was told I had to pay. Food was excellent but need more staff to take drinks orders etc. All in all good hotel but very dated.

Self

10/10

Exceptional

11 Feb 2025

David

We are genuinely puzzled by some very harsh negative reviews. Yes, the hotel could do with some TLC but it needs to be compared to its Canarian competitors in the same price range. And there we find it good value. We again found it clean enough, bedding and towels changed regularly and with plenty to eat, Large rooms with private balconies nearly all with Sea/Pool views. We had a few maintenance issues, all of which were resolved quickly with the longest taking 48 hours. Food included roast joints, many species of fish, stroganoff, lots of salads, fruit etc. Being mid Atlantic, we would particularly encourage people to try all the varieties of fish even if you have never heard of them. Cost a fortune in UK. Admittedly they are not so good at chips. The staff are friendly and helpful, almost family. Sometimes though they are very busy, there can be 800 guests all wanting breakfast at the same time. They cater to guests from all over Europe so not all the staff are English fluent. Pick quieter times and double check they do understand your English. We tend to use a lot of cliches, idioms and sometimes say “can you” when we mean “will you”. Noise pretty much goes by 11.30pm although the Ents team will get louder as the older winter crowd are replaced by the summer families. Yes, the Spa needs some work but closing it would be a big impact on the guests for that month. Unlike mainland hotels, this hotel is nearly full all year round. And a shout out to Ellis

Leisure Partner

8/10

Excellent

10 Feb 2025

Christopher

Hotel on the Hill

Hotel is slightly away from Costa Teguise but atmospheric
with huge foyer and reception rooms swimming pool
big and heated and food good with plenty of choice.

Business

8/10

Excellent

10 Feb 2025

Tina

Large but dated hotel, but that’s reflected in the pricing.
The staff are all friendly , especially the entertainment team.
The pool area is beautiful! Lots of space and towels are available daily.
Food was ok, the all inclusive catered for all tastes. The drinks were also good.
It’s a 4 Euro taxi ride to restaurants/ bars if you fancy a change.

Leisure Family

2/10

Poor

01 Jan 2025

Vinny

HORRIBLE

Complete nightmare got to hotel to find out I had to go to there sister hotel paid for a taxi there an d had to pay for a taxi when got to there other hotel to be delighted with we won’t pay for taxi. Customer service horrible no help no nothing. When your disabled and stressed with having a heart condition doesn’t help not that they cared

Friends_and_family Friends

8/10

Excellent

23 Nov 2024

Trevor

Short winter break

The hotel is very grand with old-fashioned furniture which is a little faded, but I quite liked it. Plenty of facilities, although the Spa is extra and I didn't opt for it. Breakfast was inclusive, and excellent with an extensive buffet selection. So much to eat that I didn't bother having lunches during my stay!

Self

8/10

Excellent

19 Jun 2024

Lucy

The hotel looked lovely. The pools were good and safe. Great location for wanting to hike but slightly out of the way to walk to beach/bars/restaurants. Some of the staff could be quite rude but most were friendly.

Leisure Friends

8/10

Excellent

08 Jun 2024

David

Not for everyone but if you like space, peaceful surroundings and easy parking, AI is great value. If you want easy access to beaches, nightlife and 5 star food look elsewhere. Ask for a room number above the manila bar on each floor ( 134 onwards , 234 onwards, 334.. etc) We are regular visitors so we may get slightly better reactions from the staff than first-timers but the staff are wonderful to us. Spa was out of action for 10 days of our trip but we had permission to use the one in the sister hotel so it was a nice day out.

Leisure Partner

10/10

Exceptional

02 Jun 2024

Morris

Food, location, services and the design of the hotel .

Leisure

8/10

Excellent

13 May 2024

andrew

a little far out, but be we walked to the shopps bars and resteraunts every day as we were breakfast only

Leisure Partner

10/10

Exceptional

07 May 2024

Sandra

Great value

Great value hotel, lovely service, beautiful pool are and very spacious rooms. Will definitely return

Friends_and_family Family

4/10

Poor

07 Mar 2024

Agnes

Restaurant needs good clean, chaotic, no organisation, waiting for tables, queues for breakfast. Food very basic - burgers, sausages on show cooking section most meals. Desserts good. Piana Bar carpet very old and worn. Garden area looked after but pool area not washed down. Bedroom clean but dated. Evening entertainment poor. \"Premier Clients\" programme just started - pool and restaurant sections cordoned off. On edge of resort bus provided twice in morning and once in afternoon.

10/10

Exceptional

28 Feb 2024

Gail

Impressive pool

We had a lovely stay impressive hotel food was good staff were so nice the pool and outdoor space is amazing definitely be back

Partner

8/10

Excellent

31 Jan 2024

David

This is a very large hotel in a quiet part outside of a quieter resort. The food is better than some reviews suggest given the need to feed 600 people quickly, but seems to suffer on a Sunday and can get repetitive in stays over a week. The hotel and some furnishings are showing their age. Night time entertainment is variable. It is though good value, the staff are great and we go multiple times a year. Just do you research BEFORE booking to make sure its what you want in a holiday.

Leisure Partner

10/10

Exceptional

12 Dec 2023

Judith

Absolutely loved the hotel from start to finish. Everything you need for a perfect holiday.

Friends_and_family Friends

8/10

Excellent

25 Nov 2023

Scott

The best way of reaching the hotel from the airport is to take a taxi. Journey time is approximately 15 minutes at a cost of ~€22.

My room was on the 2nd floor, furnished to a reasonable standard (a little worn perhaps) and included a safe and fridge. The variety and standard of food which was available at both the breakfast and dinner buffet was good and there were always plenty of dishes to choose from.

Access to the beach and waterfront involves a 15-20 minute walk downhill through some housing and commercial areas, although the hotel runs a shuttle bus service. There is also a “Spar” supermarket on route which was handy for picking up some supplies.

Overall I enjoyed my stay and would recommend for both couples and families.

Leisure Self

10/10

Exceptional

28 Apr 2023

alan

Beatriz Spa Hotel

Everything needed for all inclusive . Good food, clean hotel and excellent staff

Friends_and_family Friends

8/10

Excellent

05 Apr 2023

Relaxing break

Comfortable hotel, sun was very hot on the balcony in the late afternoon. Hotel abit dated, curtains didn't open and close easily so weren't fully open most of the time. Rooms fairly roomy, bed very comfortable, good average fair selection but warm rather than hot.

Partner

10/10

Exceptional

23 Mar 2023

MR F I

The room was excellent and the buffet breakfast was superb. The spa service was excellent and the swimming pool and sunbathing outside were also excellent. The staff were very helpful.

Leisure Self

10/10

Exceptional

15 Mar 2023

Jamie

Friendly staff and peaceful resort!

The staff were so friendly and the resort itself was incredibly relaxing. Breakfast was banging and the entertainment was actually entertaining.

Self

6/10

Pleasant

07 Mar 2023

Kamil

Big parking and no issues with space at all, big pool. Food very average, lot of wasted food. Evening animations not interesting at all.

Leisure Partner

10/10

Exceptional

06 Mar 2023

Gavin

It’s huge with an array of activities and fantastic Spa and pool. The property does need updating however, several areas don’t look pleasing to the eye and are dangerous

Leisure Partner

10/10

Exceptional

18 Feb 2023

susan

Very spacious hotel,good value for your money

The hotel is exceptionally spacious with a fantastic experience, the pools and views are stunning, the rooms are very spacious with a large balcony, they cater for all types of peope, we have an Autisic Adult in our family and the hotel are amazing with them and have disabled facilities, we also have food allergies and the hotel is very accommodating with this, the entertainment is brilliant with a lage entertainment room and an extraordinary quiet spacious room if you want a quiet evening to read a book or chat with friends, the Spa is available for free on all inclusive everyday of your stay, and they have a wonderful animation team, you get a very good quality for a reasonable price

Friends_and_family Family

4/10

Poor

13 Feb 2023

Robert

nothing would make me return to this hotel again. dated finiture worn out and stained carpets but most of all the food offered which was the same most days and only WARM. This hotel could be the best in Costa Teguise as it is big and impressive until you enter it. Built in the middle of nowhere with nothing around it. It usued to provide transport to the town but that has now stopped how sad as the pool area is top class with many sunbeds on offer. Spend some money and bring it back before it is to late. Having stayed in many hotels in Lanzorote this is One quickly forgotten

Leisure Family

10/10

Exceptional

15 Jan 2023

Elcane

Amazing stay, the staff were really friendly and welcoming. I booked a 3 day all inclusive and the buffet food selection was good. The room was tidy and spacious. Would recommend.

8/10

Excellent

08 Jan 2023

Alison

Nice hotel

We were delighted to receive an upgrade to a junior suite. The bedroom was very large and whilst the bed was very large, we did not find it comfortable. The mattress appeared to be a poor quality memory foam type. There was also an uncomfortable waterproof mattress cover. Connected to the bedroom was a living room with 2 single beds, armchairs and sofa. Bathe the bedroom and living room had a balcony overlooking the pool and the west which made for a lovely sunset.
The public areas were spacious and nicely appointed.
The restaurant was ‘ok’. We had booked half board. Breakfast and Dinner were buffet style. The hotel did not have an a la carte restaurant. The hotel was busy and staff were struggling to turn over tables. Drinks arrived quickly.
The Dinner buffet was ‘ok’ very little choice for vegetarians or vegans, staff were struggling to replenish food. Salad options were basic, no cheese, it the roast pork was delicious.
Breakfast was better, many versions of eggs (fried, boiled, scrambled) cheese, tomato, bread, fruit etc. Tea pots were available and a nice selection of teas.
The pool area was clean and well maintained, the music and PA was at times too loud and intrusive.
We were able to extend check out time from 12 noon to 3pm for a reasonable cost of 15€.
The hotel is on the edge of town with. I restaurants or bars close by.
Overall we were pleased, the hotel facilities and rooms met 4* standard but felt the restaurant and food did not not.

Partner

8/10

Excellent

06 Jan 2023

Verified traveler

Review

Very nice stay at the Beatriz Costa and spa.
Staff very helpful and friendly and the animation team especially engaging and fun.
All inclusive, so eat a bit too much, but as it’s about a mile to the beach doing that each day kept the weight down !!
Steer clear of the self service wine tap if you are a wine connoisseur. Also the cocktails are from boxes, and not very appealing. But quality San Miguel beer on tap so happy with that.
Spa is fairly small but has plenty to offer and was also quiet when we used it. Nice oasis away from children as it’s adults only.

Overall great stay and would stay again, especially for a winter break.

Friends_and_family Family

2/10

Poor

03 Jan 2023

Fatimah

Terrible food, reception is really rude.

Leisure Family_with_children

8/10

Excellent

02 Jan 2023

Verified traveler

Avoid reception

Avoid reception unless you really need too. More senior staff very abrubt and rude. Belittle their own staff in front of you, not professional for front of house service. Somre reception try to help and make promises but can not follow through. Best stay away from reception for a nice time.
Hotel is lovely. Very pleasant but room decor is dated but not an issue. Stunning views over Costa Teguise. Breakfast OK. Did do full board. Maybe will do next time. Hotel was made to look festive very well done. Limited food choices if you are not full board. Vending machine didn't work. Free water stations OK. Didn't use spa as all extra costs (including sauna. Misleading on hotels. Com page). Didn't get the WiFi so used own roaming. Only short stay so no problem. Sun beds OK but they do fill quickly. Free pool towels great. Taxi to Costa Teguise good value 3.9 euro. And quick to get from reception. Bit tougher get taxi back from Costa tequise. Walked back once. That was OK but wouldn't want to make regular walk. Visible complaining noticed at reception by other residents that all fell on deaf ears and upsetting to overhear swearing. Overall Hotel is okay and we would return at the right price.

Partner

10/10

Exceptional

20 Dec 2022

Kay

Gem of a hotel set on a hill

A complete gem of a hotel set on a hill. Lovrly big room with a great view. Lots of pools to chose from and a jacuzzi one too. Cocktails were a reasonable price. The food was simply out of this world with a massive choice of ig too. I felt spoilt. Every night is some entertainment that usually finishes by 11, it was very good. I was so impressed with it I have booked again for hext year

Self

8/10

Excellent

04 Dec 2022

Peter

Every was ok

10/10

Exceptional

30 Nov 2022

Leanne

Great location - only 10 mins walk to resort centre. Lots of pools - and one quite warm for November - and lots of loungers. Spa Centre was good. Room was good size with great view. Food was fine - plenty to choose from each time (some dishes could be a little warmer). Friendly and helpful staff. Good hotel overall and absolutely fine for our holiday - don’t believe the negative reviews.

Leisure Partner

10/10

Exceptional

20 Oct 2022

Scott

The best way of reaching the hotel from the airport is to take a taxi. Journey time is approximately 15 minutes at a cost of ~€22.

My room was on the 5th floor, furnished to a reasonable standard (a little worn perhaps) and included a safe and fridge. The variety and standard of food which was available at both the breakfast and dinner buffet was good and there were always plenty of dishes to choose from.

Access to the beach and waterfront involves a 15-20 minute walk downhill through some housing and commercial areas. There is also a “Spar” supermarket on route which was handy for picking up some supplies.

Overall I enjoyed my stay and would recommend for both couples and families.

Leisure Self

10/10

Exceptional

26 Sep 2022

Debbie

We had a upgraded room was excellent everything was perfect quick check in kept room so we didn’t have checked early was perfect break can’t wait too return

Friends_and_family Friends

10/10

Exceptional

01 Jul 2022

Jessica

Hotel was lovely. Staff friendly. Facilities great.

Leisure Friends

8/10

Excellent

29 May 2022

Good!

Nice hotel 25 minuets walk from the town. Foods & entertainments is good there’s something for everyone. Nice size bedroom & bathroom. Wifi is good. Would happily return. Just need a plug at the side of the bed to charge phone!

Self

8/10

Excellent

04 Feb 2022

Hannah

Christmas sun!

Spent a few days here for some Christmas sunshine. Was very busy and this meant ques someone’s door means/bar etc. But the staff were excellent and worked very hard all day

Self

8/10

Excellent

09 Jan 2022

orlilia y

Good location

In general is a good hotel. Looks a little old but the pool area is very nice and the location too.

Friends_and_family Family

10/10

Exceptional

03 Jan 2022

Vivienne

I just loved the hotel. The buffet food was amazing. The pool area is like a piece of paradise.

Leisure Self

10/10

Exceptional

13 Dec 2021

Sarolta

Had a grear time.

Had a great time. Lovely hotel and great location. Will definetly stay here again.

Partner

10/10

Exceptional

29 Jan 2020

Verified traveler

Fantastic family hotel!

Amazing staff! The animation team are fantastic! Really took so much time with our daughter, she loved them. Brilliant kids disco too.
Food was amazing! Different theme each night so was never repetitive. So much choice at each meal time.
Rooms very clean. Pool was great, one is heated too. Activities on all day, every day. Overall a brilliant family hotel!

Friends_and_family Family

10/10

Exceptional

12 Jan 2020

Verified traveler

This hotel delivers everything you want from a holiday - clean rooms, amazing food, fabulous staff and entertainment. Its a huge hotel but everything seems personal.
Once consideration is that the hotel is positioned out of town so unsuitable for anyone with walking difficulties

Leisure Partner

6/10

Pleasant

16 Dec 2019

Maurice

Food was cold all the time except breakfast was ok . Entertainment had 2night's good 3bad night's

Partner

8/10

Excellent

11 Dec 2019

Verified traveler

The pool and the pool side area were great just don’t understand why we needed to pay 10 Euros for towels.
Loved the balcony which is available to most if not all the rooms from where you can take a view of the sea.

Leisure Friends

10/10

Exceptional

09 Dec 2019

Verified traveler

a liitle off the beaten track, and although its only 10mins away from the main hub, i'd recommend getting a taxi rather than walk the distance as its a little isolated.Other than that, its superb value for money

Leisure Friends

10/10

Exceptional

19 May 2019

Verified traveler

The hotel is huge and the rooms are as well. Pool area with the outside bar, mini golf, tennis courts and football pitch are amazing. It’s a all round beautiful hotel but the only thing is that it’s a 20 min walk away from the beach.

Leisure Partner

6/10

Pleasant

10 May 2019

ChrisW

Noisy entertainment til late in the evening. Extra charges for petty things..WiFi or tea and coffee facilities in your room. Got told off for helping myself to water(!) at dinner because not all-inclusive! Woke up with ants in my bed one morning. Had to buy my own pillow as hotel ones very uncomfortable. Food ok and reception staff mostly helpful

Leisure Self

10/10

Exceptional

25 Apr 2019

Verified traveler

This hotel has everything especially for families with children. The food was excellent, outdoor heated swimming pool and good evening entertainment. All in all a 9 out of 10 mark !

8/10

Excellent

23 Mar 2019

Verified traveler

Spa needs upgrading! Gym equipment needs new equipment & current cardio machines need fixing.

Leisure Friends

10/10

Exceptional

23 Mar 2019

Simon

A very good Hotel

Beautiful hotel, breakfast was really good with a really good choice including English (danish) bacon 😀

Family

10/10

Exceptional

02 Mar 2019

Ian

Comfortable stay.

Nice modern hotel only a short 10-15 minute walk to resort centre. Comfortable bed, and decent sized bathroom. Buffet breakfast was very well catered with loads of choice. Great staff and super friendly service.

10/10

Exceptional

27 Feb 2019

Lindsey

Chilled out 5 nights

Fantastic hotel. Large, comfortable rooms. Good AI drinks and good evening entertainment for adults. Spa was absolutely amazing.

Partner

6/10

Pleasant

30 Jan 2019

Peter

Hotel is a bit tired food was same yesterday over cooked and bland

8/10

Excellent

16 Jan 2019

Stewie

The hotel is very large, but staff still very friendly. My room had very tired decor, with marks on the wallpaper & stains on the ceiling from a possible leak, But kept very clean and tidy

10/10

Exceptional

27 Dec 2018

Verified traveler

Loved the place. It was a great getaway for the family.

8/10

Excellent

15 Dec 2018

Cathy

Very enjoyable week in Beatriz Costa.
Loved pools, one heated, one sea water.
Decor tired and dated but all areas very clean.
Lovely big rooms, with lots of sun, excellant showers, very good cleaning service with clean towels every day.
Breakfast was very good with great selection.
A little far..1.7klm from centre , bus provided by hotel a few times a day.
Entertainment...games etc by day and music in evening.
Wi fi in public areas or 20e weekly.
Beach towels provided.
Spa in hotel, didnt use..12e per person for jacuzi.
Fridge in rooms..although sign up not to use a bit unfair as shoos very far away for cold drinks.

8/10

Excellent

02 Dec 2018

Verified traveler

We had a great time and the junior suite is perfect for families.

10/10

Exceptional

24 Nov 2018

Rob

Very impressed with the hotel and staff.
Loely base to visit the island from and only 15 minutes walk to the bars reseraunts and the sea.

8/10

Excellent

20 Oct 2018

Scott

Good choice for families

The best way of reaching the hotel from the airport is to take a taxi. Journey time is approximately 15 minutes at a cost of ~€25.

My room was on the 1st floor, furnished to a reasonable standard (a little worn perhaps) and included a safe and fridge. The variety and standard of food which was available at both the breakfast and dinner buffet was good and there were always plenty of dishes to choose from.

Access to the beach and waterfront involves a 15-20 minute walk downhill through some housing and commercial areas although the hotel does run a 3 times a day bus service. There is also a “Spar” supermercado on route which was handy for picking up some supplies.

I must point out a couple of issues which the hotel could easily fix. First you have to pay for wireless internet in your room (it’s free in the reception area). I strongly recommend the hotel puts the room rate up to compensate as charging guests for this necessity just causes irritation. Second there is total confusion in the restaurant as to when guests can or can’t help themselves to still or sparkling water which is dispensed from a bar tap. At breakfast it’s free but in the evening those on half-board are not supposed to use and instead order bottled water at a charge of ~€2/bottle. This was only pointed out to me on my third night when one of the waitresses ran over to my table and explained the rules.

These issues aside, I did enjoy my stay and would recommend for both couples and families.

8/10

Excellent

18 Oct 2018

Michael John

Enjoyable Short Stay

It was a very pleasant and enjoyable short stay. The breakfast was excellent.
My only complaint that the music in the public areas was very loud, especially as we had a very early flight on the Sunday morning

Partner

6/10

Pleasant

25 May 2018

ronald

bit dissapointed

paid for family room put in twin room don't no if any difference in price told every night about not wearing long trousers spoke to like a child not good as not got any trousers with me didn't no ??? the hotel is in need of a lot of t.l.c wont be using it again

Partner

10/10

Exceptional

20 May 2018

Susan

Large resort hotel perfect for our stay, a mixture of holiday and business. Large triple room with good size balcony not overlooked and nice views. Decent buffet style meals (we were half board) with some themed dishes each evening. Hotel offers transfers to local spots but recommend a car to enjoy the island.

Family

10/10

Exceptional

17 Apr 2018

Donna Marie

Safe, Stylish, Beautiful, Relaxing, Clean

Worth every penny. Food was delicious, Staffvwete lovely, very clean, pools are stunning, Spa was amazing! I’d highly recommend this hotel. I travelled alone and I felt safe and had an amazing time. Thank you.

8/10

Excellent

23 Feb 2018

Verified traveler

Hotel with huge potential not fulfilled.

The hotel has many positives and huge potential. It is a beautifully designed hotel which could do with a bit of refurbishment. We stayed on a bed and breakfast basis. Breakfast was good with a wide range of food. Particularly liked fresh fruit each day and the complimentary Cava got the day of to a real holiday feel start.
There was a destinct feel of \"lack of service\" however. At check in very little infomation was given and the member of staff was gruff and curt and only handed us a leaflet with info. The content of this leaflet was sparse. So I had to return to the front desk to ask about safe rental etc.
However the major problem is the loud thumping music beside the pool and in the evenings. We were in room 425 so if you want a quiet night I would recommend you insist you are not in rooms 200-300 on any floor. The noise from the evening \"entertainment\" is amplified because of the architecture. In hindsight we should have asked to be moved after the first night. Music doesn't usually bother me but the quality of the entertainment was not good and particularly when the entertainment manager became involved later in the evening it was raucous and loud. In most hotels loud music stops at 11p.m. but in this hotel it continued until nearly 11.45p.m. I asked the reception for earplugs which they did not have but did turn the volume down at the pool one morning. The public areas in the hotel including the restaurant were very cold, a jacket required.

Partner

8/10

Excellent

20 Feb 2018

ross

don’t worry there are chips and british bacon

beautifull pool area a big plus one of pools heated great spa ignore people’s veiw on food if you go to a big hotel were food is cooked in large quantities you are never going to please everyone there were nice salads plenty of fresh fruit freshly cooked meats and fish omelettes but they always had chips and hilarious and embarrassing to stand next to someone when on the canary island ask where’s the british bacon none left a holiday is what you make it we had lovely weather for the week but some quests we spoke to said the weather had been terrible if your away for a week in the canary’s even they can have dodgy weather on of the first hotels in the canary’s I’ve been able to swim everyday.yes little negatives but not enough for me to critise and let it spoil my holiday go and enjoy the beautiful outside area and I think every room gets sun all day beautiful sunsets little tip if you don’t want to listen to entertainment every night ask to have a room away from show bar well done Beatriz costa spa loved it

10/10

Exceptional

16 Feb 2018

Walter

beautifully designed hotel

A wonderfully relaxing stay at this hotel - very spacious rooms, all with balconies overlooking the pools - very friendly, smiling staff - the interior of the hotel is very impressive with palm trees , ferns and ivy everywhere - huge atrium in the piano bar, must be about 100 feet high, with glass on one side letting in lots of light - several shops in hotel selling hand made jewellery from local minerals, etc.
this was our twelfth visit - love it, can't wait to return

8/10

Excellent

17 Jan 2018

Mick

Contrasting hotel

Fantastic buffet-best buffet I have experienced in any hotel and great variety on theme nights.

8/10

Excellent

02 Dec 2017

Robert

Largely positive...with reservations!

Lovely hotel though perhaps not for those who want a central location as there is nothing in the immediate vicinity. Spacious rooms, good pool area, food fine for breakfast and dinner, pretty dreadful for lunch though when little effort appears to be made. Reception and cleaning staff lovely, bar staff largely grumpy - I know they work long hours but a smile doesn't take much effort!

6/10

Pleasant

16 Aug 2017

Anntoinette

Could do with a update a bit dated in rooms

Had to change first room on the second day as they could not provide another room that day had to wait till next day . Staff were helpful and polite about room change .

Partner

8/10

Excellent

28 Mar 2017

Wendy

wrong bed

we asked for a double bed when we booked. We got twin beds.When we told reception they said there was only 16 in the hotel and they were taken. They did say we could ask again in the morning. When we asked them about printing our flight check in passes they said we had to email them the boarding passes but when we couldnt get the email to work they refused to go to rynair web site, i tried for 2 hours and they still refused to go to the rynair site, said it was against their policy. You could hear the entertainment music very loud from your room untill it finished.

Partner

8/10

Excellent

26 Mar 2017

Verified traveler

Ten minute stroll to lovely beaches

Did not get room i booked even doe it was half full felt they were going charge if i asked.the gym was a shocker witch was big problem for me. Aftrr that everything eas great would go back again

6/10

Pleasant

27 Feb 2017

Alan

The hotel is very much focused on the \"all inclusive\" market , most clients seem pass their time on the premises and not venture

6/10

Pleasant

22 Feb 2017

Verified traveler

Nice spacious hotel but noisy

The hotel is big and well enough equipped. Room are good, very large with a good size bed, table and chairs, large private balcony and large bathroom. 2 major downsides. The noise from the evening entertainment was too loud to sleep until 1130pm. Not a problem if you want to be in the bar every night but a pain if you don't. Also, the bath was lovely but the shower ran hot and cold. Breakfast average standard but plentiful and lots of choice.

2/10

Poor

24 Jan 2017

Laura

Disappointing and Unhelpful Staff

To say I was disappointed with the Beatriz is an understatement. Apart from aesthetics, there was little to compliment about the hotel. The customer service at reception was non existent. We enquired about activities in the local area and were waved away with a leaflet. We were not asked how our stay was throughout the week we spent here. Staff were unhelpful with their advice on the surrounding area. Staff in restuarants in Teguise confirmed this hotel has a terrible reputation for customer service. Overall extremely unfriendly and terrible service. The cleaning staff and waitresses were much more approachable and greeted us with a smile, something I didn't experience from any of the staff at reception throughout the 5 nights.

Wifi costs €20 per device. The only other connection was at reception area. Evening meals were priced €20 per person in the restaurant. The walk to Costa Teguise town was approximately 20 minutes and the path was not well lit in the evening. Food was usually cold at breakfast but there was a good selection of foods on offer.

The cheap price is attractive but there are hotels and appartments closer to the town that do not charge for wifi for 20 euro per person for a meal and have competitive room prices. We met very friendly locals in the town area that fortunately improved our holiday.

Partner

4/10

Poor

24 Jan 2017

Verified traveler

Disappointed. Not what we expected.

Staff don't smile at you at all. Rude. Had to put my own suitcase in the luggage room myself walking trough the boiler room and had to return the key to the front desk myself. We requested a double bed and found two single beds attached to each other and when claimed what we wanted we were told that the request was never made. The looks are pretty but very unsafe as pieces of fascia were dangerously hanging from the roof outside violently moving with the wind. Very disappointed...

8/10

Excellent

05 Jan 2017

Verified traveler

Comfortable hotel, excellent all-inclusive buffet

Stayed 28th December 2016 for 1 week all-inclusive, best choice of buffet food I've seen after many years of AI holidays. Pools and pool area clean and tidy. Hotel is clean and comfortable, could do with some redecoration in areas. Staff are friendly and helpful.
Convenient location on outskirts of Costa Teguise, 10 minute stroll to Las Cucharas beach, restaurants and bars.
Only criticism...the music played by animation team appeared to have an upbeat bass added, really irritating, it doesn't have to be fast and loud to be enjoyable, maybe just showing my age!!

All in all, an enjoyable stay and I would return.

10/10

Exceptional

11 Nov 2016

Malgorzata

Convenient and friendly hotel

I loved it,only back yesterday,was staying there with my daughter.Beautiful,friendly hotel,definitely coming back soon.

Family

8/10

Excellent

10 Nov 2016

Lyn

Great place to stay, excellent staff

We were booked for B&B but after staying at hotel would go all inclusive on our next visit, food was really good, dining area clean & staff were very helpful, our room was very comfortable, the view from the balcony was good. All staff were friendly & responded to anything you asked of them, we requested that the bar fridge was stocked with drinks, we were able to choose what we wanted put in the fridge & this was done promptly. The swimming pools were clean as was the rest of the hotel.

Family

6/10

Pleasant

28 Oct 2016

Jeff

Was a good hotel once!

A bit tired now and seemed to be subject to a cost saving exercise, visited this hotel many times between opening in approx. 1996 (inc. millennium night) and 2001. All the good things have gone and looks like no maintenance done since opening...needs a complete refurbishment now...

10/10

Exceptional

03 Jun 2016

Slavi

Quiet situated, not so far from airport and other

We visited 7 different tourists places -cave,volcanoes,lake inside the rocks.There are a lot of small family restaurants and bara with amazing food and the local wine is good.

6/10

Pleasant

11 Mar 2016

Sharon

Food not hot. Beds uncomfortable. Pool nice

Entertainment poor. Bar staff not good.Could say lots more.

2/10

Poor

29 Feb 2016

Ryan

Great amenities, average room, terrible management

First off this is an impressive property, pools are amazing, even a waterfall and stream running through the bar/lounge which gives a good overall feeling to the property
Top tip get a low floor for a bigger room. The air-con smelled bad but luckily/unluckily the weather was cool
Breakfast had a good number of options, but at peak time the chef looked more interested in getting food onto the hotplate than actually cooking it!
However our stay was not a good one, I work as a night manger in a hotel so when I go away with my partner we like to sleep in a double bed. The Beatriz offering a double which was close to two times our budget looked like our best option.
On check-in however we were told they only had twin rooms available and that a double would be available two days later. Okay we were unhappy but we could live with that but two days later we were told that they only had 18 doubles in the hotel and that they were all booked
so for two days we were living out of our bags expecting to move, we were even denied the time to search for and book another double because of their broken promise. When I asked to speak to the manager I was told they did not know where they were or when they would become available. My only option was to fill out a form of my plight which was then promptly ignored by the general manager.
I must say I do feel sad about the whole situation, no one wants to come on holiday to be ignored

Partner

8/10

Excellent

13 Feb 2016

Steven

Amazing value for money

Really enjoyed our stay on an all inclusive basis. Food was varied but on occasion luke warm. Hotel is a little tired but amazing value. The on site spa was a great feature with thalassotherapy baths free to all inclusive guests.

Partner

10/10

Exceptional

23 Jan 2016

Gary

Great hotel to really relax at.

The hotel was lovely. Fairly quiet for the time of year. The pool was great, even the cold pool. Was great to wake you up. The food was probably the best best I've had at an all inclusive resort. Such a great variety each day. And the hotel had one thing that I have never, ever experienced at a hotel.... The baked beans were hot, lol.
Only thing that is a shame is that it is a little out of town but only by a 10 to 15 minute walk. The spa is well worth a visit too.

Family