Name: Mercure San Sebastián Monte Igueldo
Address: Itsasargi Pasealekua, 134, San Sebastian, 20008, ES

10/10

Exceptional

26 Jun 2026

LeAnne

The view from our room was spectacular! We have travelled a lot and the views from this hotel are simply stunning! The young man who checked us in set the tone for our stay at the hotel. He was intelligent, friendly, and personable. kudos to him!!

Partner

2/10

Poor

20 Jun 2026

dania

My experience in the Hotel Mercure Monte Igueldo was disappointing. There was no view to the mountains as the room was advertised; moreover, you could barely open the window. The room had a strong disgusting smell, that seemed to be coming from the bathroom drains. In addition, the soundproofing was extremely poor; we could clearly hear conversations from neighboring rooms, making it very difficult to get a good night’s rest. We also noticed that the flooring in the room was warped and lifting in several areas, showing clear signs of wear and poor maintenance. The facade of the building was very dirty too. What was even more frustrating was the lack of customer service at the front desk When we raised our concerns, we were told that the manager was on vacation and that no one could take responsibility or make decisions until he returned, but we never heard from him or the front desk staff. They didn’t answer the phones. Another guest was complaining about the long wait at the restaurant, just to mix his food with another order. Their total apathy, incompetence and lack of apology and appreciation for the guests is awful. Overall, the experience was very unpleasant and far below what I would expect from a hotel of this category. I do not recommend it and would not stay there again.

Family_with_children

8/10

Excellent

10 Jun 2026

Stuart

The views

Friends

4/10

Poor

08 Jun 2026

Craig

Only reason you'd stay at Mercure Monte Igueldo is the view. We stayed one night and had a number of issues with the hotel.

1) food prices and lack of quality in a city known for fresh food. E.g. at the swimming pool bar, there was no menu or indication of how expensive the food might be. After four plates of very mediocre frozen & deep fried croquetas, we received a bill for €80 not incl tax. Somehow, the burger and chips in the bar restaurant was cheaper than 6 reheated croquettes. The burger that we had for dinner had no seasoning on it too.

2) Amenities: shower lacked any water pressure - it dribbled out of the shower head, there was only one caffeinated coffee/tea despite two people in the rooms, plug sockets in communal areas didn't work, and the rooftop pool was colder than the sea. Despite being 4*, they didn't have any complementary toiletries on request for a member of our group who had forgotten a shaving razor.

3) Staff: didn't seem friendly. One of our group had to make a work call and was rudely asked who had allowed him to go to a quiet area of the hotel while still on the work call rather than waiting for him to finish and politely asking him to return to the lounge area which was not as appropriate for work calls (due to the loud jazz music in the background).
One of our wine glasses still had half a glass still in it when the waiter picked it up with his fingers touching the inside of the glass. Despite apologising, we did not receive a replacement.

Friends

10/10

Exceptional

06 Jun 2026

Isabel

Beautiful lobby and dinning area. Hotel has an amazing view of the city

Family

8/10

Excellent

26 May 2026

David

Beautiful location, lovely hotel, stunning views, only issue we had was the people
In the room next to us was so loud, arguing and slamming doors and the walls are paper thin.

Partner

6/10

Pleasant

10 May 2026

Clive

Hotel too far away from the town. Only way down is the lift, unless you want to walk a couple of miles along winding roads. And last time for the lift back to hotel is 19.30 which isn’t great.

Self

2/10

Poor

27 Apr 2026

Troy

We stayed at this hotel because the security people wouldn't let us visit for a dinner. Had to be a hotel guest after 8pm. The rooms are old, noisy, not well maintained. Also not clean. Hairs from other people in the bathtub. Since we stayed last minute we asked for toiletries which they had only 1 toothbrush.......

The staff said only 3 days more working there and wouldn't take our feedback to manager. Because all her time feedback ignored.

Only positive was Chris in the bar who served us. He was very kind and patient as other staff yelling at him in front of us and he still smiling and a professional. Otherwise need new staff throughout.

Partner

8/10

Excellent

22 Apr 2026

Josée

Expensive and overpriced. I have been receiving aggressively by the women at the gate. After driving 6 hours, she needed to see my booking papers before let us in.
Some friends asked for an early check in and paid for it, but the room wasn’t ready. We asked for a diner reservation 2 minutes after checking and got asked if we had a room??? The A/C wasn’t working even if it was 30C outside. We have to ass the desk to start it. The location was Awesome, you got the view over the beach and the city. At the restaurant the personnel was wonderful. It cost 38€ for 2 Aperol Spritz.
Gastronomical diner was 85€ per person, pretty good.

Friends

2/10

Poor

22 Apr 2026

Ranya

Terrible customer service and people

10/10

Exceptional

11 Apr 2026

Lydia

Amazing views, friendly staff, comfortable bed. The only downside was you may hear your neighbors sometimes.

Partner

8/10

Excellent

09 Apr 2026

Alister

The view of the Donastia bay from the bar is just magnificent, day and night!
The staff are all wonderfully welcoming and friendly.
The parking for disabled guests is excellent right next to the hotel entry.
The food in the restaurant was a little expensive for what was served,
Be prepared to show the parking attendant at the amusement park your hotel booking!!
All in all a good stay!

Partner

8/10

Excellent

13 Jan 2026

Alex

Didn’t have the breakfast but room was clean

Friends_and_family Family

2/10

Poor

04 Jan 2026

Anqi

The hotel really made us feel unsafe. Around 7pm, we suddenly heard aggressive knocking on the door and someone tried to use the key card to enter our door for about 3-4 times. The person did not say a word while doing this. But the key card only works for the correct door so the person was unable to enter. We also had locked the door from inside. It was really scary at the moment. We went down to the front desk after but they said that the floors do not have cameras so they won’t be able to check who was knocking on our door non stop.

We booked the room with the balcony but the hotel told us that all the rooms were booked so we didn’t end up getting the room that we booked so we left with the corner room with no balcony.

Partner

10/10

Exceptional

15 Dec 2025

Edgard

Incredible views. Great bar. Quiet and relaxing place.

Partner

10/10

Exceptional

14 Dec 2025

William

yes

Business_and_leisure Family

2/10

Poor

06 Dec 2025

William

We arrived earlier then 3:00pm check in time. We are told

10/10

Exceptional

10 Nov 2025

Maria

Amazing

10/10

Exceptional

09 Oct 2025

Katherine

Incredible views from this hotel atop Monte Igueldo.
Breakfast and bar were very good.
If you're planning to use the funicular to get to/from town, know that its last run is at 8:30pm.

Partner

8/10

Excellent

03 Oct 2025

Rupert

Beautiful hotel in prime view location with very nicely decorated rooms. Due to good weather they kept the pool open during our stay. Phenomenal views and quality loungers on the roof deck.

A few of the staff were a bit brusque and we waited a long time for service at the bar when we first arrived. Room soundproofing left something to be desired. Opportunity to enable making a cup of tea in room not just pod coffee. Breakfast buffet steep at EUR 24pp

Leisure Partner

10/10

Exceptional

02 Oct 2025

Perry

Excellent hotel. The view is second to none!

Partner

10/10

Exceptional

30 Sep 2025

Shakila

If you are from the USA and visiting San Sebastian, this hotel is the best, offering a 360-degree view of the ocean. Easy access to the beach and town of San Sebastian. The view is out of this world.
Shakila, Virginia, USA

Leisure Family

4/10

Poor

28 Sep 2025

Harriet

I was really disappointed with the quality and cleanliness of the room. White towels and bed sheets were marked and I had ask for the sheets to be changed bc there was brown staining all around the edge. I had to ask twice and it was only done after I showed the receptionist in person. The room and bathroom were very tired and need significant updating with marks all over the walls. The bathroom hadn’t been cleaned properly either as there were waxy make up marks in and around the sink which I tried to clean myself with some hand sanitizer. The pool area and and bar area were lovely and the views from the hotel were stunning. Sadly, neither of these made up for a dirty and tired room. Overall I expected better from a Mercure hotel.

Leisure Partner

10/10

Exceptional

27 Sep 2025

Nadya

Beautiful views great location
Amazing breakfast

Leisure

10/10

Exceptional

24 Sep 2025

Ava

Amazing view – totally worth it! The room was a bit dusty on arrival, but otherwise clean and comfortable. Room facilities were excellent and well-maintained. Breakfast was nice, though the hot food and dinner options felt a bit limited, especially for international guests. Overall, a great stay with stunning scenery!

Leisure Partner

6/10

Pleasant

22 Sep 2025

Philippe

Great view but noisy, overpriced and getting old

The hotel has an amazing view but it is getting old. First you can hear almost everything from the other rooms. Walls are like cardboards. THAT is absolutely unacceptable at that price point. The pool was disgusting with hundreds (literally) of dead bugs in it. The restaurant, El Torreon, is extremely overpriced and the service is bad. The hotel has a lot of potential due to its location but it is not (no longer?) 4 stars. The pool needs to be cleaned more often and the guy responsible for it and for handing the towels should do his job and stop texting on his cell. The restaurant should be completely changed: better portions, better deserts, lower prices and better service. Definitely overpriced overall. But the view is great…

Partner

10/10

Exceptional

15 Sep 2025

Christina

Outstanding view of the bay from Monte Igueldo. You can easily take the funicular to the lower city and walk the promenade or take a bus right to the old town. We usually walked in and bussed back.

Leisure

10/10

Exceptional

13 Sep 2025

Dania

Amazing views and resort feel!

Excellent stay at Mercure San Sebastián. Pick this hotel because it was a respite from city centers during our travels. It gave you an excellent resort feel. The views and panoramic location was gorgeous. It was quite difficult though to get down to the town as the pannicular does not start till 1030 and it ends at 8:30 so we needed to rely on taxis of which they took minimum of 10 to 15 minutes to get up to the hill and sometimes many people were waiting ahead of us. The walk down or up is on a very curved road with steep incline and little protection from cars, therefore we did not walk and the path was quite long. Otherwise, we are very happy with our stay.

Partner

6/10

Pleasant

02 Sep 2025

Parnaz

View amazing if you get the room with balcony

10/10

Exceptional

27 Aug 2025

John

A beautiful area

Leisure Partner

8/10

Excellent

24 Aug 2025

Gordon

Spectacular view from every angle. Central areas very good. Ate in bar followed by restaurant 3/5 fairly disappointing for 4* hotel. Staff fairly efficient rather than friendly.
Would probably still return.

Partner

2/10

Poor

19 Aug 2025

Nicole

Left a night early I couldn’t stay.

I arrived and was largely ignored while the front desk just chatted with each other on Spanish I had no idea what I was waiting for. The room smelled when I walked in, the aircon didn’t work. I tried opening the window but it still wouldn’t get rid of the smell. The service at the bar was the worst service I’ve ever encountered and that was by two different bar tenders. I was also parked in and when I tried to ask for help I was ignored by parking attendants that let people in and just told that they don’t speak English I couldn’t get out. I only stayed one night and then left, the basics of a hotel. The price and rating of the hotel doesn’t match it at all.

Self

2/10

Poor

15 Aug 2025

claire

No

Food options were limited to one restaurant on site or a truck into the town centre. Access to the town centre was limited to the funicular, which stopped at 21.30 or a local bus service, a 20 minute walk away.

Partner

10/10

Exceptional

26 Jul 2025

Gretel

Tiene una ubicación donde la vista es única y espectacular! El hotel es bello y de mucha clase. Su atención es increíble. Tuvimos un tiempo maravilloso! La comida riquísima y muy bien presentada.

6/10

Pleasant

20 Jul 2025

Emily

Amazing

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Alessandro

Perfect

6/10

Pleasant

12 Jul 2025

Benjamin

Tired and out of the way just too much for the view to be worth the money, bar staff made terrible drinks!

Partner

10/10

Exceptional

12 Jul 2025

Luz

Shower drain was clogged

10/10

Exceptional

08 Jul 2025

Rob

Brilliantly unique property.

Leisure Friends

10/10

Exceptional

07 Jul 2025

Patrice

Amazing views of San Sebastián! Great pool and rooms very clean!

Leisure Family

10/10

Exceptional

03 Jul 2025

Gary

The hotel is in one of the best spot for a view of the beach, mountains and to a lesser extent part of the city. It situated at the top mountain, don’t bother trying to walk up and down the mountain regularly as it’s about a 40 minute. Drive, taxi or take the funicular train up and get discount as you’ll be a resident of the hotel. There is a number 16 bus that we did not try. The hotel bar food was good enough. The outside bar lounge was great for day views and sunset. We had misty night where we in the clouds and could not see a thing but was one of those funny moments. Hotel staff help us phone and communicate in Spanish when our car had a puncture and had to get it recovered.
We had a see view room with a small balcony which was lovely. Note that this hotel shares the same ground as the small amusement park that gets plenty of visitors as we could see them posing for the best photo spot in San Sebastián in my opinion. Note once you get to the bottom of the mountain it’s about a 30-45 minute walk to the old town. We did not try the hotel restaurant or pool as we’re at the beach and old town every day. The non-smart tv had the back enclosed so we couldn’t connect a iPad or laptop to it.

Leisure Partner

8/10

Excellent

28 Jun 2025

R

Amazing views, brilliant staff, great feel

Leisure Partner

6/10

Pleasant

22 Jun 2025

Stanka

The hotel is nice and in very nice area, beautiful views!!! Unfortunately it was pouring rain when we arrived and we were not admited to the restaurant for diner but sent to the bar to snack and pay fortune compare to the old city restaurants. Was not very happy with the stay

Friends_and_family Friends

6/10

Pleasant

26 May 2025

Bruce

Amazing views with issues

Air conditioning does not operate until June. It’s 80*f in room. No fan possible. They advertise pool- it’s closed “until summer”.
False advertising, there is no mention pool and air conditioning not available for our stay.
Restaurant average, served wrong dishes.
Hotel has amazing views!!!!

Friends_and_family Friends

10/10

Exceptional

13 May 2025

Porfirio

Great place location location, get there early for parking though since theme park shares parking with hotel, great white cloth dining, very clean and modern.

Leisure Partner

10/10

Exceptional

10 May 2025

Cecilia

Es un hotel que se construyó hace muchísimos años pero está perftament bien adaptado. Es cómodo, limpio agradable, perfecto para grupos o simposiums, en la misma propiedad esta un parque de diversiones y el funicular.
Tiene la mejor vista de San Sebastian sin duda, los turistas están obligados a asistir al hotel para tomar un café y disfrutar la visita de la bahía de La Concha, hermoso!!!!!

Leisure Partner

6/10

Pleasant

10 May 2025

Sarah

I was VERY VERY disappointed on arriving at the Hotel to discover that the swimming pool was not in use. I only booked this hotel because it HAD a swimming pool. I would NOT have booked this hotel if I had known the pool was not in use. What have you got to say? I hope for some compensation.

Leisure Friends

2/10

Poor

06 Mar 2025

Marc

Do not stay there! The rooms were filthy. Dust all over the room. Dirty cleaning water marks on the walls and the staff didn’t seem to care when I went down to receipt to inform them of the state of the room nor when I showed them the photos. Also there was no hot water in the morning!

Leisure Family

6/10

Pleasant

03 Jan 2025

Natalie

Strange man at barrier entrance, not in any form of uniform and wanted to see our hotel booking confirmation - didn’t explain why. Made us feel uncomfortable.
Reception staff not very welcoming.
Bath wasn’t clean - found hairs floating in the bath I had run.
Bar food was terrible and overpriced.
The hotel views are absolutely amazing and the bar seating area is beautiful. Breakfast was lovely with great views but wouldn’t stay again. Very isolated if you want to explore on foot.

Leisure Partner

10/10

Exceptional

21 Oct 2024

Sam

We did not realize there was an amusement park outside the hotel but the furnicular was an amazing bonus to help us get down into town. The views from the hotel are absolutely stunning and the pool deck is likely the most picturesque pool scene we have ever enjoyed!

10/10

Exceptional

13 Oct 2024

Richard

We love how the hotel sit up high providing great view to the city below. The room and amenities were great. Staff were eager to assist.

Leisure Partner

10/10

Exceptional

30 Sep 2024

Ihor

Excellent hotel for those who don’t mind taking taxi back each time after night dinner because the walk to old city is exactly 3km; but awesome promenade walk though! 2.50 euro per person for funicular will get you to and up of shore line conveniently but works only til 8:30 pm

Leisure

8/10

Excellent

28 Sep 2024

Linda

Spectacular view and location. The funicular takes you to the beach and if you love to walk, like we do, you can explore the old city. The room was comfortable. We wanted to swim some laps so we were disappointed the oook was closed in the overcast weather. We had dinner in the bar. The food was good but the staff overwhelmed and service was slow. The house wine by the glass was disappointing given all the great wines in Spain.

Leisure Partner

10/10

Exceptional

26 Sep 2024

Lisa

Do yourself a favor and get a room with a sea facing view. It's truly stunning. Staff was friendly and nice, not overly solicitous. You'll need transportation to get into to town, but the view is exquisite.

Leisure Friends

10/10

Exceptional

19 Sep 2024

Jamee

Loved this property, the view is breathtaking and the dinner was really good. There is an amusement park at the base of the hotel which would be really fun with small kids. There is also a tran type ride that will take you to the bottom of the hill where the beach is.
Downside: The front desk is a bit slow and not always attended.

Leisure Partner

10/10

Exceptional

19 Sep 2024

Verified traveler

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スタッフの方達もみなさんとても感じが良かったです。
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Partner

8/10

Excellent

09 Sep 2024

Matthew

Incredible hotel, view from our room were the best we've ever had. Spectacular meal at the restaurant, loved the art deco feel of the bar/lobby area. Staff were great.

Bed was not comfy - very very firm and felt old. Everything else about the hotel was worthy of five stars! But had trouble getting good sleep.

Leisure Partner

8/10

Excellent

31 Aug 2024

Craig

Hotel sits on top of Mount Igueldo. Beautiful views. It is far from the beach so be prepared for a long walk if you want to go to the beach from the hotel. Nice breakfast but very expensive

Leisure Partner

8/10

Excellent

30 Aug 2024

Jeannine Anne

The location of the hotel is stunning (on top of a hill overlooking the Atlantic and the town) and the rooftop pool has great views. The inside bar and lounge is lovely with great views of the Atlantic. The views make it. Everything else was good. The restaurant is very good. The service was slow at times. Sometime there weren’t enough staff when the hotel was busy and you had to wait a long time and sometimes orders were very delayed or there were no clean tables at breakfast.

Leisure Family

6/10

Pleasant

20 Aug 2024

RAFFI

We only liked the view as the service was poor maybe due to the fact that the hotel was understaffed

Leisure Family

6/10

Pleasant

27 Jul 2024

Scott

All that glitters is not gold. Shower and ac good. Bed ok but defineately hard. Service - I've seen happier people at a funeral and staff per demand is low so both those are on management. Wifi weak and flakey. In room coffee ...instant coffee ....that is 2 star hotel stuff not to mention only 1 regular packet and not replaced. No iron or ironning board available. Just a litany of thing that keep this grand on the surface but less so underneath

Leisure Partner

10/10

Exceptional

30 Jun 2024

NANCY

Great stay with views

Great

Friends_and_family Family

4/10

Poor

12 Jun 2024

Stewart

We arrived to San Sebastián in the afternoon via the bus from Hendaye. We knew the hotel was on top of one of the flanking hills on either side of the crescent beach so was excited to get to the hotel and take in the view – like the pictures.

You can take the 16 bus which runs from end to end, we arrived at the base on the funicular that takes you up to the hotel and here is the first problem; you have to pay to go to your hotel. As a guest you get a concession rate of €3 per person return, it doesn’t sound like a lot but given there is nothing to do around the hotel as it’s on the far side of town you would soon spend €10 a day just getting up to your hotel a bus into town.

The second issue is that the hotel is on top of an old amusement park, luckily the weather was bad so it wasn’t busy but this itself is a tourist destination so if you just want to go to your room for a nap, you have to go up a funicular with a bunch of tourists who just want to go on the rollercoaster. The view from the room is nice, but to have your window open you can hear the sounds of kids in the amusement park below. It’s a very weird experience.

We arrived and even though we paid upfront for 4 days, I asked if we could cancel our stay before we checked in. Obviously, they wouldn’t refund us so we just grinned it and stayed for 2 nights.

The hotel is fine, it’s what a commercial chain hotel was back in the late 90s and hasn’t changed much since. It’s clean, facilities are old but nice enough.

Leisure Partner

10/10

Exceptional

20 May 2024

Denise

Fabulous location and views.

The Mecure San Sebastian is a lovely hotel with amazing views over the ocean, the city and its beaches.
We ate in the dining room one night. The meal was delicious, and the service from the restaurant staff was excellent.
A long walk to the Old Town was worth the effort, although a bus service was available to the end of the road of the hotel.
A very enjoyable stay in San Sebastian which we would definitely return to.
Our only negative comment was regarding a lack of coffee in the room, just 2 sachets, and no creamer, but just a small gripe.

Partner

10/10

Exceptional

17 May 2024

Denise

Fabulous views.

Lovely hotel with amazing views over the ocean, the city and its beaches.
We ate in the dining room one night. The meal was delicious, and the service from the restaurant staff was excellent.
A long walk to the Old Town was worth the effort, although a bus service was available to the end of the road of the hotel.
A very enjoyable stay in San Sebastian which we would definitely return to.
Our only negative comment was regarding a lack of coffee in the room, just 2 sachets, and no creamer, but just a small gripe.

Partner

10/10

Exceptional

03 Mar 2024

William

Get the room with a view.

Business

10/10

Exceptional

10 Dec 2023

James

Mercure San Sebastian Monte Igueldo has the best views of the town of San Sebastián imaginable. The staff was attentive to our needs and provided impeccable service.

Leisure

8/10

Excellent

21 Oct 2023

Tina

Beautiful view from the hotel. Hotel is a little dated and the electrical system is tricky. Our devices didn’t charge all night because we didn’t have the right switch on that controls all the outlets and lights. Also, you might want to bring your own hairdryer as you basically have to straddle the toilet to use it with its short cord and it keeps shutting off when it gets hot.

Leisure Family

8/10

Excellent

27 Sep 2023

Than Naing

easy parking
pleasant location with sea view
breastast has varities to choose. Taste is delicious.
swimming pool at the top is good
We feel joyful.

Business_and_leisure Family

10/10

Exceptional

21 Sep 2023

Carla

Fantastic hotel, service was excellent, meals were great, I loved my ocean view room. Views from hotel terraces are exceptional. Highly recommended

Leisure Self

6/10

Pleasant

14 Sep 2023

Eleana

This hotel has a beautiful view,
My room was in a Box. The window had a view of walls. They could have some plants or trees.
I arrived from a all day tour around 4:00 and the kitchen was close until 8pm.

They did not offer nothing except a bag of potatoes chips and drinks.
For me it was not worth to stay here. Next time I will take up the funicular at the end of the beach and have a drink in the restaurant next to it.

Business_and_leisure Self

10/10

Exceptional

12 Sep 2023

Kelly

Loved the property! Loved the amusement park around the property and the views from our balcony were amazing. We will be back!

Leisure Partner

10/10

Exceptional

05 Aug 2023

Oscar

Crazy view

Business_and_leisure Partner

6/10

Pleasant

17 Jul 2023

Carmen

The view was breathtaking and the decor in the foyer was lovely but you definitely require the patience of a saint if you want to order ANYTHING from the bar morning or night.
I stood at the bar for 20 minutes before walking away with nothing but irritation one evening. At the time, there were only a handful of other people standing at the bar and 3 staff behind the bar who couldn’t seem to get out of each other’s way.
The bar snack menu was extremely limited and when we ordered and it came out, the volume and presentation of the food was extremely underwhelming to say the least.
The hotel is very secluded so there either needs to be a more a comprehensive menu with more efficient and competent staff or just have vending machines in the foyer.
The room was comfortable and clean and the view from the balcony was lovely.

Leisure Friends

10/10

Exceptional

06 Jul 2023

Patrice

The most amazing location, very clean, and very helpful staff! We can’t wait to go back!

Leisure Family

10/10

Exceptional

24 Jun 2023

Sandra

San Sebastian getaway

A 5 night stay at this wonderful hotel overlooking the bay of San Sebastion. The setting was perfect. We relaxed by the pool, either after breakfast or after an excursion down into town, or the old town. Wonderful popl, plenty of sunloungers and its own bar, and again fantastic views over San Sebastian. Our room had a balcony overlooking the bay and mountains, what's not to love. The staff were very friendly, plenty of areas to sit and have a drink and relax, and look at the view. The food was excellent and plenty of variety at breakfast. My only small moan as I like my food hot and not luke warm, is there wasn't a proper hot plate keeping the food hot.

Partner

10/10

Exceptional

07 Jun 2023

Denise

I just loved the location and the views. I would have liked the restaurant to have more options daily.

Leisure Friends

10/10

Exceptional

06 Jun 2023

Andrew

Best views ever.

Hotel is in an amazing hill top position and we stayed in a room with a balcony that looked out onto the bay and the town. Everything about the hotel was exceptional, except they seemed to be very short staffed when we were there and service wasn't great in the restaurant. I definitely would love to return though.

Partner

10/10

Exceptional

02 Jun 2023

John

I loved the location but it was not immediately obvious on booking that the location was on top of a hill - need to pay more attention !!!
I liked the room layout but AC was not the best. Closing the bar at midnight was offputting and staff did not have but very rudimentary English. Important given the clientele was international

Leisure Partner

4/10

Poor

03 May 2023

Troy

We paid for a balcony and they said they only have 4 and it was first come. So we didn’t get one. I think I deserve some sort of refund. Other than the the property was nice.

Leisure Partner

10/10

Exceptional

01 May 2023

Anya Louisa

What a stunning hotel. Our room was beautiful with views of the bay. Staff were lovely and very helpful. The funicular made it easy to come and go up the mountain and the price was discounted for hotel guests. The adventure park was an added bonus. The only thing I would have liked was the pool to be open! But it was the best weekend!

Leisure Partner

10/10

Exceptional

02 Mar 2023

Agata

Great stay

Very beautiful hotel.Pleasure to stay. I think if Swimming pool will be available over winter that will make Awsome stay

Friends_and_family Friends

4/10

Poor

24 Oct 2022

Amber

Food options limited. Very isolated. Disappointing lines lousy pillows and beds.

Leisure Partner

8/10

Excellent

06 Oct 2022

Frank

Fantastic view of the city

Leisure Partner

10/10

Exceptional

29 Sep 2022

Calum

The views are incredible

Leisure Partner

8/10

Excellent

21 Sep 2022

Valerie Angela

Charming hotel and rooms with balcony and views of bay are stunning. Unless you enjoy (and are fit ) you will need to get taxi into town.
Better if the funicular opened at 9am rather than 11

Leisure Family

8/10

Excellent

12 Sep 2022

Kok Way

Generally acceptable property. Wifi was a bit weak and there was an impression that staffing levels were insufficient.

There was a front counter staff that was kind, but that radiated the “lost sheep” vibe.

Partner

10/10

Exceptional

07 Sep 2022

ian

Lovely location with views of the City.
Only issue was the spotty wifi; but in the bigger picture… great hotel.

Partner

8/10

Excellent

02 Sep 2022

E

The location

Leisure Partner

4/10

Poor

19 Aug 2022

Frederic

Fantastic view extremely poor service

Leisure Family

10/10

Exceptional

14 Aug 2022

Stella

The hotel was elegant and had floor to ceiling windows to enjoy the magnificent views. The front reception staff were very friendly and helpful. The view from our bedroom balcony was amazing especially the sunrise over the mountains.
One draw back, it was quite far from the restaurants. We had an awesome time.

Leisure Partner

10/10

Exceptional

12 Aug 2022

Gary

Sunset views to die for

Really nice hotel with the most amazing views over San Sebastian bay, and the sunset draws visitors to hotel just for that.
Lots of free sunbeds on the rooftop terrace pool, which has an adequate bar area.
Reception staff really helpful, and offered tips on where to visit / eat that weren't necessarily on the tourist trail.
One thing to be aware of is the satnav in our car took us up the road to the right of Monte Igueldo (anticlockwise) but is very narrow, and eventually is a dead end. The only access is via the amusement park which has a security barrier so you must have proof with you that you're a hotel guest otherwise they may charge you to enter.
Fantastic stay.

Partner

4/10

Poor

04 Aug 2022

Miguel

Bad choice.

Worst bed in a 4 star hotel. View to a dirty interior alley. Had to ask 2 times put shower gel because it was empty on arrival.
Only positive point was the view from the restaurant.

Self

8/10

Excellent

21 Jul 2022

Liliana

Beautiful views from room and breakfast area. Helpful staff.

Leisure Family

6/10

Pleasant

17 Jun 2022

Patrick

Five star views within a three star hotel. No question the views from the rooms overlooking San Sebastián are fantastic. But the quality of the hotel does not match the view; very slow check-in (only one agent working), indifferent service at the bar (and a limited selection of brands), and poorly cleaned rooms (the area behind our toilet was simply disgusting.)

Leisure Friends

10/10

Exceptional

25 May 2022

Jiewei

Best view of the entire city and the sea!

Leisure Partner

10/10

Exceptional

24 Mar 2022

Sid

This is an unbelievable setting, and views.
There is a tram going up and down the hill, after 11am.
The lobby is amazing with views.

Leisure Partner

8/10

Excellent

11 Nov 2021

Julian

The view is stunning. My room was inward facing with no view but San Sebastian can be seen from the dining and lounge areas. I would get a room with a view next time. Convenient on-site parking. Nice bar/lounge area but they don't serve food til after 8 which is a bit restrictive. The funicular rail car is useful for getting down to the sea front

Leisure Self

8/10

Excellent

16 Aug 2021

Gemma

Anyway

Lovelly place. But the personnel did not suprise me actually i whose ignored acouple of times at the bar dont know why!

Business

10/10

Exceptional

05 Aug 2021

Verified traveler

Fantastic views, great stay

Location is unbeatable, but staff is also very friendly and accommodating. We asked to check out a bit later and they made no fuss even though they were fully booked for the next night and obviously very busy.
However, the swimming pool closes before sunset which is a shame, considering it has great views in that direction (as opposed to the rest of the hotel looking out mostly on the bay).