Hotel Iz

8/10

Excellent

01 May 2026

Lenka

We knew this wasn’t typical all-inclusive hotel, but the meal service kept changing during our stay. First, breakfast was a buffet, then it switched to a menu. One day the service was perfect, the next day it wasn’t. We couldn’t use the beach because of the large amount of seaweed. The rooftop pool is for adults only. The kids couldn’t enjoy the view. Our vacation wasn’t bad, it was just good.

Family_with_children

10/10

Exceptional

26 Apr 2026

Lysa

This was my 2nd time staying here this year! The staff is BEYOND amazing and attentive to their guests!!! I would give 10 stars if I could!! The rooms and balconies are so spacious! Food and drinks are great!! We are done staying at the north end of this island. This is my family and friends new \"go to\" spot!

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Tracie

This was a really nice place to stay on the island! The staff was absolutely wonderful! It was quite and clean and very well maintained!

Family_with_children

10/10

Exceptional

25 Apr 2026

Rizalyn

The.moment we stepped foot at Izla Beach, we felt welcome. Warriors was waiting with a huge smile on his face, Ana, Elias, and AmErik at the front desk were wonderful and had so many wonderful recommendations for food and activities. Jose at the bar did his magic with the best drinks, even ones that are off-menu; all we had to do was tell him our flavor profile and he'd create the beast drinks ever! Gerardo at the pool was attentive and made us feel so taken care of. Carlos and Neomi at breakfast at Izla Cafe took such great care of us, Carlos in particular made sure my coffee was never empty and my water is always replenished.

Our room was clean and comfortable. This our first time at Izla Beach and this is the only place to stay, as far as we're concerned. We won't go anywhere else!

Partner

8/10

Excellent

23 Apr 2026

Harvey

Staff were great.

Partner

10/10

Exceptional

18 Apr 2026

JOHN

Excellent property! Staff is lovely, pool is outstanding and property is perfect for relaxing. We will be back next year!

6/10

Pleasant

18 Apr 2026

Amanda

Room looked clean but had a bad smell. Staff was very friendly. Food left a lot to be desired. Very few options. Dinner was expensive and just so so. Had to request a frig. Pool was nice. Hot water was scarce after first few days. Sudden severe water pressure drop on our final morning.

Friends

2/10

Poor

14 Apr 2026

Jurgita

Staff unfriendly and rude, food and drinks would take up to and hour to get and if you ask, staff would get mad at you! Extremely limited food options at only one restaurant with 2 menus (italian-mexican-italian-mexican) Pool water cold. No music all day and no any kind of entertainment, everything is closed at 10pm. Beach small and overgrown with weeds. Towel shortage in the room and beach.

Family

6/10

Pleasant

13 Apr 2026

Patty

Everything was great except the slow service and maid service.

Family

4/10

Poor

13 Apr 2026

Walter

We were very disappointed with this property. Upon arrival, we were assigned a room that had clearly not been properly cleaned. There were fresh, sticky stains that appeared to be from spilled beverages, the floors were dirty, and the drapes were both stained and torn.

When we raised the issue, we were initially told that no other rooms were available. However, after my wife pointed out that rooms were still being advertised as available on Expedia, we were moved to a different room. Unfortunately, the second room was in similar condition, with dirty floors and overall poor cleanliness.

Both rooms were in need of significant renovation. Door frames and fixtures showed noticeable rust, and the furniture—particularly the couches—was heavily stained and showed considerable wear and age.

The beach area was fully covered with seaweed and made no use of it. We drove to the main town to make use of the beach.

We made the best of our stay, but based on our experience, we would not recommend this property to others.

Family_with_children

8/10

Excellent

13 Apr 2026

Rosemary

We had a relaxing time in this hotel. The hotel is relatively small compared to hotels in zona hoteleria in Cancun which suits our family.

6/10

Pleasant

11 Apr 2026

Nicole

Food was average. Rooms were missing essential items like an ice bucket. Used items weren’t replaced each day ie: coffee supplies and hand towels. Adults only area was lacking in shade/umbrellas. Staff was friendly and accommodating.

Partner

10/10

Exceptional

11 Apr 2026

Heidi

Clean, friendly staff, amazing location, and amenities

Family_with_children

10/10

Exceptional

09 Apr 2026

Christopher

Everything was amazing

Family_with_children

8/10

Excellent

07 Apr 2026

Robert C

Nice hotel overall ~ Full sun most of the day, very few umbrellas, even fewer tables between the chairs ~ most guests had to continously hold their drinks, set them down on the concrete, in the pool, or on the sand!!! Just silly when small tables are so inexpensive ~ at bare minimum find a way to add cupholders to the chairs...

Friends

8/10

Excellent

07 Apr 2026

Mary

I would definitely stay here again, considering the limited resort-like options on Isla. The pool was a 10/10. We really enjoyed the attentive poolside service.

Skip the restaurant for dinner. It's nothing to write home about and our food was over-salted. The food is fairly OK for breakfast and lunch. I believe Izla has an all inclusive option, but I'd skip on that.

Word of warning: Do not do the \"Resort Credit\" where you put down money upfront to use throughout your stay. Just pay as you go. Every time I tried to use my credit they said I was out and I had to go up to the front desk. Lo and behold, my credit was just fine each time. Funny how that never happened when my husband was closing out the bill.

Other than that inconvenience, overall we enjoyed our stay.

4/10

Poor

06 Apr 2026

Allison Elizabeth C

We stayed from March 25 to April 1st. The Service staff were outstanding. After arriving we became aware that the ownership of the hotel had changed. There was no communication about the change, and our package went from being all inclusive with the ability to order from the menu whenever we wanted, to not being able to get anything aside from the buffet for each meal. We were extremely disappointed with how the change over happened and the lack of communication around it. The expectations that the service staff had gone through with us upon arrival were just no longer available, and we had no choice but to dine elsewhere any time that we wanted a la carte food. In addition to this, there was a corporate team on site for the last few days and their presence was not welcoming or friendly in the least. We tried to address the situation that we were in with our package expectations many times, and were not provided any solutions at all that would have made it better. Prior to arriving we had also contacted the hotel to see if there was an opportunity to upgrade our room. Through email, we were given a rate for an upgrade, but when we tried to accept it and proceed to payment, the response was to show up and we would be taken care of. I tried calling instead to have the upgrade processed and was told that it was not an option. Along with that all systems were down, including wi-fi and communication to the front desk. The location is beautiful, the service staff were outstanding.

Family_with_children

6/10

Pleasant

04 Apr 2026

Travis

I didn't book the all inclusive pkg, but 1 day was raining so I tried to just pay as I went but talked into pre authorizing 4000 pesos, I had the breakfast buffet and later tried to get a couple of drinks from the pool bar, was told no, went to the front desk, she called and said I'm good to go. I went back to the pool bar and was denied again, then I settled/cancelled my pre auth, paid for the breakfast(475 pesos and not worth it no fruit at the buffet)
I was embarrassed and annoyed and left, glad the rain stopped and I could venture out as Isla is know for many great eateries. Room was good, was clear and the WiFi was only 4hrs per day too. Couldn't imaging if I kids with me at this resort.

Self

8/10

Excellent

03 Apr 2026

Cynthia Ann

The hotel is very nice and the staff is outstanding. Everyone is pleasant and helpful. The food was just okay, but had enough options so that you could always find something you liked. This is not a party hotel and there is no music blaring at the pool. You can relax, read and really enjoy yourself. The pool is large but sometimes there are a lot of kids in the pool. You are able to go to the adult pool on the roof to find some quiet. We like the more remote location and rent golf cart to get around.

Partner

4/10

Poor

03 Apr 2026

Aldara

We are really disappointed! We got our room and had really strong smell of vinegar in the bathroom and floor cleaner in the room. We called the front desk and we were told that they will move us to a new room. We kept asking the front desk about the new room and they told us that it was going to be a just a few minutes and they were going to call us. After 2 hrs of the same story we went downstairs to the front desk and they finally gave us the key to the new room. When we got to the new room it smelled like wet rag. One of the chairs was soaking wet. We got a two queen side beds instead of the kings size we reserved. There was only 1 restaurant in the property and doesn’t have much options on the menu, the taste was not the greatest and was expensive. We enjoyed the pool and the beach in front of the hotel.

Partner

10/10

Exceptional

03 Apr 2026

Guillermina

Great and peaceful location, the stuff very nice and friendly!

Family

6/10

Pleasant

01 Apr 2026

Anna

The room was clean and spacious, but the hotel is not the greatest. Small selection of food, no amenities, some servers were very nice, others seemed like they did not care. The beach is very small, the water is full of seaweed and not swimmable.

Family_with_children

8/10

Excellent

31 Mar 2026

Seonag

The best thing is the staff, they were all amazing. Carlos was very fun, super attentive and helped me practice my Spanish. Dario at the front lobby was fun, friendly and very helpful. The breakfast was mediocre. The first two days it was al la carte which was a bit better. The buffet was okay, they did have a station to have ano lette made fresh.
We had dinner one night which was not great and overpriced. The hotel next door has a much better restaurant for the same price or cheaper.

Partner

10/10

Exceptional

23 Mar 2026

Aeron

Everything there is amazing

10/10

Exceptional

23 Mar 2026

Jessica Ann

Staff was super friendly, the food was great, and the island is beautiful

Partner

10/10

Exceptional

23 Mar 2026

John

Nice hotel. Very happy.

10/10

Exceptional

21 Mar 2026

Richard

All-inclusive was very good and plentiful. Room was large with a lovely balcony overlooking the pool.
The infinity pool was very nice and pool bar service was excellent.

Partner

10/10

Exceptional

20 Mar 2026

Tara

Very large rooms, helpful staff, and good food.

Partner

10/10

Exceptional

16 Mar 2026

Ana

.

Friends

10/10

Exceptional

15 Mar 2026

Deidre

The hotel has an excellent staff. The pools are beautiful. The food was good.

4/10

Poor

15 Mar 2026

YANN

Food was really basic and subpar - do not recommend the all inclusive option

Family_with_children

8/10

Excellent

14 Mar 2026

Brittany

We really enjoyed our room and the balcony with the private tub. The view was beautiful!

Partner

10/10

Exceptional

14 Mar 2026

Anna Christine

Our stay was amazing! We got an ocean view room with a private plunge pool. The pool was heated, but not hot tub temperature. Staff was absolutely amazing!

Friends

10/10

Exceptional

13 Mar 2026

Nancy

Yes the spa was great

Family

10/10

Exceptional

13 Mar 2026

Christopher

We cannot say enough great things about The Izla Beach Front Hotel. Even before we arrived, they were very helpful & quick to respond to our requests for assistance . They helped arrange airport-ferry-hotel transportation and, after we experienced several flight delays, they were gracious enough to communicate with the shuttle service about our changes in arrival time.

Once we arrived, the beauty of the hotel and its location were immediately evident. Perfectly positioned towards the southern end of the island, away from the busier northern end, we felt at peace right away.

We highly recommend the all-inclusive package if you plan on sticking around the hotel for most of your trip as we did. It was well worth it.

This brings us to our favorite part of our vacation: The hotel staff. Always pleasant; always friendly. They made us feel comfortable, safe, and cared for. Something we haven’t experienced much even traveling domestically. We honestly can’t say enough about them. We wish we could remember all of their names, but frequency brings memory.

At breakfast and lunch, Crisandra & Sharon greeted us as we entered the Izla Cafe. Upon being seated, we were once again welcomed by Gerardo, Carlos, Rodrigo, or Russel, but usually all four. They greeted us like old friends each time. In the evening, Jose Luis was there to make sure our dinner needs were met.

Speaking of needs, Virgilio & Reyes were more than happy to oblige ours at the poolside bar. We can’t wait to return.

Partner

8/10

Excellent

12 Mar 2026

STEFFANY RAE

I stayed at Izla Hotel last year with a friend. We had an amazing time and no complaints. This year I went with some other people, hoping we would get the same experience. We did the all-inclusive and enjoyed all of the food and drink drinks that we had. The staff were lovely, especially the bartenders. They really went out of their way to get to know us and make sure that we had a great time. The beds were comfortable and we slept well

Friends

8/10

Excellent

11 Mar 2026

Hollie

The hotel was very clean and in a perfect location right on the beach. The staff were very welcoming/friendly and most were always very helpful. However there were a couple of staff members who were quite rude and dismissive which was very disappointing!! But we would like to mention Josue (rooftop bar) who was AMAZING and very friendly and accommodating!!

We had a foul smell coming from the bathroom, so after complaining the staff were very apologetic and immediately upgraded us to an ocean view room.

The only negative to this hotel was the food. It quickly became very repetitive and boring as it was pretty much the same food every day/night as part of the all inclusive package (all inclusive menu was different to the normal menu with very limited choice!!). And we didn’t even know about the special dishes when there was an Italian night. I think the hotel management should review their food and have more buffets in the evening and different types of dishes as it quickly became apparent that most of the guests were eating out and the restaurant was empty most evenings.

Overall we had a lovely relaxing stay at this hotel.

Partner

8/10

Excellent

11 Mar 2026

CHRISTOPHER

Really nice room with a beautiful sea view.

The beach and the water are disappointing, the weeds need to be removed and more white sand please.

8/10

Excellent

11 Mar 2026

Terence

Beautiful hotel. Recommend the stay

6/10

Pleasant

10 Mar 2026

Annette

I stayed for 3 nights. The staff was very polite, and everything looked very clean. The room was spacious and very nice. The beach is not that great, so I only swam in the pool, which was wonderful. We also traveled to Playa Norte for a better beach experience.
The only thing I didn’t like about this hotel, and probably the reason I wouldn’t come back, is that I was given a room close to the entrance. My room was probably the sixth one from the lobby, and I could hear a lot of people talking loudly during the night, as well as the neighbors next to me. I even heard the couple next door arguing outside their room around 2 a.m., which was very sad.
Since sleep is a priority for me during vacation, this was a big issue. All three nights I didn’t get a good night’s sleep. Maybe if I had a room on the second or third floor it would make a difference, but on the first floor and so close to the lobby it was very noisy, both in the morning and at night.
Other than that, the hotel was very good. Even though I really liked the hotel, resting and getting good sleep during my vacation is a priority for me, so I probably wouldn’t stay here again.

Partner

8/10

Excellent

08 Mar 2026

frank

Nice rooms. Friendly helpful staff

2/10

Poor

08 Mar 2026

Sean

When we arrived at the hotel we asked for a bottle of water and they didn't gave any at the reception. We had to pay 80 pesos for a bottle of water at their restaurant. The hotel is at the south end of the island far away from the market and other amenities. They only have one restaurant. Very small beach front with sea weed all over.
There is no fridge in the rooms and ice machine was out of service. For two days we asked for a coffee in our room and they ignored our request.
I give them 1 star.

Family

8/10

Excellent

07 Mar 2026

Carlos

Yes beautiful view and the spa they did a Grey job.

Partner

2/10

Poor

06 Mar 2026

Bettina

Poor and slow service. I didn't stay all- inclusive stagf barely acknowledged my presence. Food came cold and was given 2 separate bills accumumating extra fees. Extremely expensive transportation 150USD option from hotel to airport. Extremely expensive experience for such poor over all service and food.

Self

10/10

Exceptional

04 Mar 2026

tom lee

nice and quiet

Friends

8/10

Excellent

04 Mar 2026

Douglas Allan

The hotel is quite nice. All of the rooms have a view of the water, though rooms at the ends of halls definitely can see more of it. The room I had was quite spacious and quite comfortable. Would’ve liked a desk or a small table though. Some rooms do have these… the bathroom is quite large with dual sinks and a very large walk-in shower. The toilet is in its own cubicle within the bathroom. The air conditioning was very efficient and the room came weight a ceiling fan.. after a few nights of too cold or too warm, I managed to get the room comfortable with the air conditioning set to 23 and the ceiling fan on. The balconies are quite large and offer a couch/lounger with padded cushions and a small table with two chairs. The main pool is quite nice with many lounge chairs - some in the water and some on the deck - make for a lovely way to spend the day. There is also a poolside bar but drink delis er service is very slow. The bar onsite was very hot inside every time I visited it. A spotty TV signal made watching the Olympics a bit frustrating. With long pauses of no signal and the tvs all frozen. The restaurant at the hotel is not very good. Quite bland would be the nicest thing I can say about it. The restaurant at the hotel next door is slightly better.. and if you are willing to walk about four minutes there is a very good little restaurant down the street on the opposite side and maybe 150 metres away. My wife and I at had three dinners there. The fajitas were very good!

Family

6/10

Pleasant

03 Mar 2026

Richardo

Dirty

Family_with_children

8/10

Excellent

03 Mar 2026

Suzanne

Very nice view of ocean! Did not use spa.

Family

10/10

Exceptional

01 Mar 2026

John

We had a great stay at Isla Beach Front Hotel. The staff really made the experience. They were friendly, welcoming, and always willing to help with anything we needed.

The location was perfect for us. It’s in a quiet, peaceful part of the island, but still just a short golf cart ride to Centro, so you get the best of both world with relaxation and easy access to restaurants and shops.

The property was very clean and well maintained throughout our stay. The only minor note is that the pools are not heated, but they are kept very clean. Adding a hot tub by the pool would make this place absolutely perfect.

Overall, we had a fantastic experience and would definitely stay here again.

Partner

6/10

Pleasant

01 Mar 2026

Yael

Overall, it’s a very cute hotel with a nice room. However, the location isn’t ideal in hindsight, I would have chosen somewhere closer to the center so we could walk there in the evenings instead of needing transportation.
There’s only one restaurant (we chose the all-inclusive option), and the taco spot that was supposed to be open wasn’t open during our two-night stay. The Italian dinner was below average, but lunch, especially the Mexican dishes, was good, so it helps to know what to order.
Overall, it wasn’t bad, but I would have preferred to pay a bit more for a more central hotel.

10/10

Exceptional

01 Mar 2026

Francisco

Excellently service

10/10

Exceptional

28 Feb 2026

Tammie

The room was kept cleaned, the staff is amazing. The pool was fabulous with the ocean beach right there. We were very well taken care of by the staff, always courteous and willing to help out.

6/10

Pleasant

27 Feb 2026

Katherine

The staff was very friendly but the quality of the food was terrible. We only ate there one time. The one and only ice machine was broken and there is no refrigerator in your room. The pools were nice but freezing cold. There was a nice beach although the lounge chairs were broken and need to be replaced. The hotel needs to focus on the details that make your stay more enjoyable. For instance, not having to ask for clean towels everyday.Our biggest complaint

10/10

Exceptional

26 Feb 2026

Tracy L

This Hotel is fabulous - Clean as a whistle, every friendly staff and service, excellent food and the pools and beach area are fantastic! 5 stars ! We will be back!

Partner

8/10

Excellent

25 Feb 2026

Sylvia

Spacious room with balcony overlooking the sea. Clean basic amenities. Friendly staff. Quiet part of the island.

Self

2/10

Poor

22 Feb 2026

Kalli J

It was awful. Too many things to list. Wouldn’t recommend to my dog.

Partner

10/10

Exceptional

22 Feb 2026

R

great place to stay

8/10

Excellent

22 Feb 2026

Jeanne

Friendly staff. Food was just ok

10/10

Exceptional

21 Feb 2026

analissa

Clean and comfortable. Lots of choices for food and drink.

Friends

10/10

Exceptional

21 Feb 2026

Steven

Our room was nice and the view was great.The grounds were very nice and clean, we really enjoyed the pool and beach ,the staff were attentive all in all a pleasant trip.

Partner

10/10

Exceptional

20 Feb 2026

Lynne

Great amenities and beautiful place! Only negative was it took long (35 min to check in)

Self

10/10

Exceptional

19 Feb 2026

Lynda Marie

Great room (we had oceanfront)

Friends

8/10

Excellent

18 Feb 2026

Helen

Room was perfect. Staff very friendly but language barrier was difficult. Huge huge turnover of staff which was alarming.
The ALL Inclusive package we purchased was very misleading and items that were to be included were not.
Restaurant clean and lovely but the menu NEEDS to rotate items.
Very very certain our vodka (sky) was substituted for the cheaper house vodka. It is a clear taste difference. When I'd asked to taste the two varies in a taste test.... bar tender didn't deny and let me upgrade to what we rightfully paid for.
Also, all inclusive was not as delivered for menu items too. Felt very nickle-and-dimed if we wanted to have something different then on the \"list of inclusions/menus'. very cheap appeal. If we would have known from the beginning we would have just paid the extra regardless beforehand. maybe Tier the all inclusive idea.
Basic all inclusive
privillage all inclusive with top shelf on all....

Friends

10/10

Exceptional

18 Feb 2026

Troy

Went down with couple friends. Found the staff very helpful. And quick to make our stay very comfortable.
Nice assortment of food and drink options. Great setting away from north beach that can be more loud and crowded. Close to couple other beach clubs and nearby restaurants

Friends

10/10

Exceptional

17 Feb 2026

thomas

The hotel itself was far better than we had expected. Location is fabulous if you are looking for a relaxing and stress free environment. We had the superior Ocean view room which had a gorgeous view. The room was quite large , very clean and the two queen beds were perfect. Nice large widescreen tv also, Walk in shower was enormous. Plenty of closet and drawer space. Except for the super bowl party outside, the room was very quiet. We had the all inclusive package and the food was good/very good with a wide selection.

We had one security concern which was handled in a quick and thorough manner. The management took it very seriously and the matter was resolved quickly. The staff throughout the resort were super friendly and attentive. Looking forward to a return trip in 2027!

Partner

10/10

Exceptional

17 Feb 2026

Ian

easy check in, polite and friendly

Partner

8/10

Excellent

16 Feb 2026

Michael C.

Clean

10/10

Exceptional

16 Feb 2026

DAWN

Rooms were nice and everything was clean.

Leisure Friends

8/10

Excellent

15 Feb 2026

Emerich

The staff was wonderful. We especially appreciated Martin one of the wonderful servers. We did all inclusive and it was worth it if not spectacular. Some things were very good while others were not as appealing. There are few activities at least while we were there. It was clean and lovely and much less crowded than the north end of the Island.

Leisure Partner

8/10

Excellent

15 Feb 2026

JANET

Fav things were room and hotel cleanliness. Room was spacious with a great bathroom and outdoor patio (ground level). Staff are friendly and efficient. There’s a gym with usual gym equipment in good condition. Restaurant had a good breakfast buffet. Lots of lounge chairs around pool and on beach. Taxis always available out front as well as local bus.

8/10

Excellent

15 Feb 2026

Kimberly

Location was perfect for our group. Nice and quiet but close to everything we needed

Leisure Friends

10/10

Exceptional

15 Feb 2026

Abbie

Clean room and amenities. Beautiful beach view. Very nice staff. Clean beach. Would definitely stay here again

Leisure Friends

6/10

Pleasant

14 Feb 2026

Sherri

Room was okay staff were very nice and helpful-Food and restaurant-(stated multiple restaurants but there was only 1) were below par- stayed all inclusive and many things were not all inclusive. Told somethings were a price but then once you purchased -price was higher. A TV was set up for Super Bowl- but they wanted to charge to sit near tv and to have the buffet/drinks supplied for Super Bowl which you could get the same stuff in the restaurant. I would not chose to stay here again.

Leisure Family

10/10

Exceptional

14 Feb 2026

Brian T

My wife and I had an amazing Stay at Izla. Everything was perfect.

Leisure Friends

6/10

Pleasant

13 Feb 2026

Bevona

Amenities ok, food was good but limited menu and too repetitive for all inclusive, bar service good, sky lounge was not consistent in operational hours, pools too cold for swimming, beach had a lot of sea weed, room and shower was great!

Leisure Friends

6/10

Pleasant

11 Feb 2026

Kirsten

Great hotel for the price point!, incredibly comfortable bed, updated
and spacious rooms. Overall a tidy well kept space.
It appears the hotel is under staffed hotel staff tries hard and are friendly. It was apparent upper management was on site, but would not adopt an all hands on deck to help when busy. When house keeping tended to our room, we were more often than not left with no hand towels, toilet paper, or bath matt. Restaurant menu was supposed to rotate between Italian and Mexican every other day, while there over 11 nights it changed once. Pool towels are the rarity to find. There is only ever 2 or 3 available at one time. Servers in restaurant, lounge and beach bar were friendly.

Leisure Friends

10/10

Exceptional

10 Feb 2026

Hailey

Friendly, generous staff! Great location and super quiet. Nice rooms and delicious breakfast.

Leisure Partner

6/10

Pleasant

09 Feb 2026

Andrea Jo

Clean rooms. Room service is not included in all inclusive price even though we were told it was an option when we checked in
The rooftop pool is nice but the bar was never opened. The pools are freezing cold, would be nice if they were heated. Had to always ask for more bottles of water, wash clothes and hand towels. Our room was missing a mini fridge. The breakfast buffet is great- omelet station is really good. The buffet server's bust their butts-great service!!! The 2nd restaurant NUMA was never open. The bar service could be a lot better.

Leisure Friends

10/10

Exceptional

09 Feb 2026

Stephanie Adele

Staff was wonderful. Martin was especially impressive and very kind! The rooms were clean, the only problem was they would take the towels and not replace them.

Leisure Family

10/10

Exceptional

09 Feb 2026

Murat

Everything was great!

10/10

Exceptional

08 Feb 2026

Christan

Everything was absolutely perfect

Leisure Family

10/10

Exceptional

08 Feb 2026

Rachel

The room was great! The staff was so welcoming and accommodating! Would definitely come stay again!

Leisure Family

6/10

Pleasant

07 Feb 2026

Usman

Hotel in desperate need of maintenance

10/10

Exceptional

04 Feb 2026

Caroline

The staff were amazing! Very clean. Beautiful beach views. I liked being on the more peaceful side of the island. We were able to rent a golf cart for our daily adventures. I will definitely go back there in the future.

Leisure Partner

4/10

Poor

02 Feb 2026

Jarrod

The room smelled moldy and after 2 days of coughing and congestion, I asked to change rooms. The hotel was practically empty, but they seemed like it was an inconvenience. Then after changing rooms, a pair of jeans and a charger were left in the other room, but staff had no idea where any of it went to. We asked for several days, to no avail. Staff was polite otherwise.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Michael

Manager Jamie was a delight. Room was lovely and clean. Would love to see a breakfast only option and an in room refrigerator.

6/10

Pleasant

01 Feb 2026

Julie

Missing

8/10

Excellent

30 Jan 2026

Douglas

we arrived at the hotel and got our rooms. at the start

8/10

Excellent

29 Jan 2026

Shannon Charlene

Nice room, staff were amazing. We had a medical emergency and when I returned my room was better than when I checked in.

Leisure Family

10/10

Exceptional

26 Jan 2026

Carole

Hotel staff were wonderful. The rooms were clean and had beautiful views. The balcony was spacious and comfortable and the rooftop pool area was perfect for relaxation. Plenty of wonderful food options from Italian to traditional Mexican and American with fresh fruit and vegetables and omelets made to order everyday. They even cooked the fish we caught and brought back for us and it was delicious! It's in a quieter spot on the island so it's good for children. Restaurants and bars within walking distance.

8/10

Excellent

21 Jan 2026

Robert

Room was great. Staff very friendly.
Communication between staff was missed

Food was very good in week one. Less so on week too.

Leisure Family

10/10

Exceptional

21 Jan 2026

Lysa

Just an amazing experience!! The staff and hotel were 10 star ⭐️ It was my families first time staying here and we visit the Island every year. We got the all inclusive which was perfect for the 3 kids to eat all day long! Top notch service! We will be back !!!!

Friends_and_family Family

8/10

Excellent

21 Jan 2026

Erica Lynn

Property was very clean and pretty quiet. The roof top bar was hardly ever open and what restaurants were walkable closed early. We had a plunge pool room and that was the best decision we made as it was in close proximity to the main pool, bar and restaurant and steps onto the beach and into the ocean. It was also warmer than the main pool for this time of year. The beach is small but nice. The water is clear but it is kinda muddy and very shallow. Food was decent for an all inclusive. The most memorable part of our stay was breakfast with our waiter Martin! Hands down the BEST!!!!! Always ask for him!

Leisure Partner

10/10

Exceptional

20 Jan 2026

Kelly Nicole

The staff are incredible and the food is incredible. With all inclusive options it’s hit or miss. Izla hotel chef’s offer a culinary experience and you can tell they take pride in the food and service they provide. My second year going and I will go back every year because of how wonderful this place is.

Leisure Friends

8/10

Excellent

10 Jan 2026

Jenny

Izla is a very clean, quiet, and peaceful place. The rooms were spotless, the bathrooms were very spacious, and the overall atmosphere felt calm and relaxing. At one point we even had the pool all to ourselves, which was a huge plus. The staff was very attentive throughout our stay.
We opted for the all-inclusive since we were looking for a romantic getaway and didn’t want to leave the property, and overall it was worth it. Breakfast was okay, dinner was great, snacks were good, and the drinks were also great. The beach area was quiet and felt private, which we really appreciated since we were trying to get away from the crowds.
The only reason I’m not giving 5 stars is because check-in was delayed by almost 3 hours. Our room wasn’t ready until close to 6 PM instead of the scheduled 3 PM due to housekeeping delays.
Overall, this place is amazing, private, and very clean. We would definitely consider staying again.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Charles

Room was huge and very clean. The staff were wonderful! We would highly recommend.

Leisure Partner

10/10

Exceptional

07 Jan 2026

Mark

The entire resort was extremely clean, all of the staff was very friendly, helpful, so happy we were there. The service at the restaurant and at the bar was excellent. The staff truly enjoyed working there, you could tell. The food was excellent. Our rooms were quiet, the pool was clean and the water warm. We enjoyed everything about our stay here! We will definitely come back again!

Leisure Family

8/10

Excellent

07 Jan 2026

Brian

Izla Hotel is well away from the hustle and bustle of the North End so it it mostly quiet and relaxing. You will need a golf cart to experience the Island. Ice Bear Bar is almost directly next door and attracts over 1,000 people a day, but they mostly stay at the bar and its beach. The staff at Izla are great, Dario the doorman is always quick with a smile and great advice on where to go for the day. Rejes at the pool bar makes everyone feel better and knows your name by the 3rd drink. The rooms are clean and the bathroom is large with a great balcony with a couch. We did not end up with the all-inclusive, which we were thankful for, as the island has so many great restaurants and coffee shops, get a golf cart and go explore! If you do buy drinks or food on resort, expect to pay more than in the States, it was usually almost double the cost of the rest of the island and always included the tip. Only the beachside restaurant ever opened the 10 days we were there with the same menu and breakfast buffet but they did have dinners on the beach and special dinners for Christmas and New Years which were extra. The beach is clean but you cant go in the water as the bottom is all mud. There is also not a lot of walking room from the resort if you like long beach walks. We enjoyed the rooftop pool as it was a little warmer and had amazing views of the turquoise waters and Cancun. All in all we enjoyed our stay but will find something else our next time.

Leisure Family

8/10

Excellent

06 Jan 2026

Jane

The choices at the breakfast buffet were very limited. The pastries were stale.
The AC worked well.

Friends_and_family Friends

2/10

Poor

05 Jan 2026

Courtney

Room stunk like a mixture of mold and sewer no one understands English . Came a few hours early asked if room was available for check in which it wasn’t, was told to come back at 3 (normal check in time) and still wasn’t ready say around lobby for a while about 30 mins until they finally changed my room completely and put me in a different one

Leisure Family