Name: DoubleTree By Hilton Izmir Alsancak
Address: Ismet Kaptan Mahallesi 1373Sk N5 Konak, 5, Cankaya, 35210, TR

6/10

Pleasant

27 Oct 2024

Paul

Hotel needs renovation.

A welcoming member of staff checked me in quickly and valet parking was free . Everything looked fine until entering the bathroom . The latch on the door didn’t work , the bottom of the door was falling apart . The shower was difficult to use as water cascaded onto the floor . It was so run down I got the room changed . The hotel is in desperate need of a renovation and was not worth the 140 odd USD to stay there. There are plenty of better hotels at a similar price . Won’t stay again .

Business

10/10

Exceptional

14 Oct 2024

Cecilia

Great breakfast! The staff serving breakfast were the best, they were very professional and very attentive. I felt I was in a luxury restaurant.

Leisure Friends

10/10

Exceptional

22 Oct 2023

Jacklin

Staff friendly

Business_and_leisure

10/10

Exceptional

09 Jun 2023

Anne

The hotel was perfect for what I needed, the staff team were all really nice.and helpful, the room was good not big but comfy and clean , the bed was comfy the shower was good. The sun terrace was great . Breakfast choice was excellent . Couldn’t fault it . Thank you

10/10

Exceptional

30 May 2023

Thomas

The staff was very nice and professional.

Leisure Friends

10/10

Exceptional

18 Apr 2023

Sarah

I Had such a very lovely stay & I was a lone, single American. Woke up to inexpensive wonderful Room Service, everything so fresh & would order tea & dessert in evening in the room. They even delivered a beautiful cake on my birthday. I felt very safe & walked to the Bazaar, clock tower, Pier waterfront, shops & restaurants. I just kept situational awareness. I tripped once on street & 3 men happened to be right there (2 in uniform like security) & they insisted in helping me up, seated me at cafe & got me a tea. I felt so cared for. Front desk so kind & taxis always waiting. Wonderful stay!!

Leisure Self

10/10

Exceptional

28 May 2022

Ana

Good location, good facilities

Leisure Self

6/10

Pleasant

15 Oct 2021

Verified traveler

The room was smaller than expected and internet was weak. Food was good.

Friends_and_family Family

10/10

Exceptional

17 Aug 2021

Munirdin

Super

Clean, nice, friendly, cozy and
nice sea view.

Friends_and_family Family

4/10

Poor

27 Jul 2021

Alper

Odalar çok küçük

Lokasyon olarak iyi bir yerde ama odalar bayağı küçük. Bu anlamda memnun kalmadık. En üst kattaki havuz açık değil ama zaten açıkta olsa o da maalesef çok küçük. Adı Hilton ama bu paraya civarda daha iyi otellerde kalınabilir diye düşünüyorum.

Friends_and_family Family

4/10

Poor

29 Sep 2020

Verified traveler

I forgot my phone charger in my room
I noticed after checkout.
When I called the hotel and asked for my charger, they said it was not there.
but I'm sure I forgot room number 511 on the right side of the bed.

Friends_and_family Family

2/10

Poor

06 Sep 2020

Verified traveler

avoid

Awful place. Pool is closed, co communication anywhere. Staff are actually disgusting with no ability to think for themselves or use Initiative.

Friends_and_family Family

10/10

Exceptional

11 Aug 2020

paulinesolomon

fairly decent hotel facilities average swimming pool closed. However very small and told it was working got there and it was not. staff not very polite.

Business Family

8/10

Excellent

05 Jan 2020

Mustafa

Great location, food and service.

Fantastic location very central but a little noisy due to location. The breakfast was sooo good and fresh, delicious Turkish breakfast. We all loved our stay here, espcially the kids.

Friends_and_family Family

10/10

Exceptional

04 Jan 2020

sophia bibi

Excellent Service

The hotel offers excellent service from the time you hand the keys and start check in. Very helpful. Would have loved if the hotel had interleading rooms as we are a family of 6 (2 adults and 4 young children) but they did put our rooms next to each other. Very kind and willing to chat as to which sights to see etc. thank you.

Friends_and_family Family

10/10

Exceptional

16 Dec 2019

Louise

Excellent service, needed maintenance for a new light bulb & TV which was prompt. Room service and food excellent.

Partner

10/10

Exceptional

15 Dec 2019

Verified traveler

It was up to the name of the Double Tree hotels ..

Friends_and_family Family

10/10

Exceptional

06 Dec 2019

Erin

Family with teens

The front desk staff were so incredibly helpful and spoke such wonderful English. They even helped teach us some Turkish phrases, which we had been saying incorrectly. The room was perfect for our family of 4, two of which are teenagers. We really enjoyed the view too.

Friends_and_family Family

8/10

Excellent

18 Nov 2019

Kubilay

The quality was not As much as good as name of Hilton.

Leisure Family_with_children

8/10

Excellent

20 Oct 2019

William

Izmir

Room was small but functional.
Breakfast facility extremely crowded and busy in the 0730-0830 period with tour groups. Breakfast variety excellent.
Very helpful front desk staff (air conditioning questions, left luggage, etc.) - efficient and friendly service.
Good central location - tram stops within easy walk. Taxis readily available.

8/10

Excellent

16 Oct 2019

Umut

an old hotel in the city center outskirts, great price though

Business

8/10

Excellent

12 Sep 2019

Verified traveler

Small rooms

On the plus side, the rooms are clean and the beds comfortable, and the service is good. On the downside, the rooms are small... really small.

Business

4/10

Poor

14 Aug 2019

Zohair

One Night to Forget

Amongst my stays at Hilton chain hotels, this stay was a disaster.

Arriving late in the evening, we had a sleepless night. After unpacking, we discovered that one of the rooms had a disfunctiong air-condition. We reported this issue to the front desk and wasted time waiting to to resolve the AC problem. Then they moved to another room. Unfortunately, we found out later that the AC was not working as well.

I must mention my disappointment with the rudeness and unprofessional treatment of the reception staff called “JEHAN”. I approached him and requested help to make an urgent phone call, but he refused to assist. He claimed that he would be busy helping the other guests waiting behind me. I stepped aside for thirty minutes and then went back to him. He impolitely shouted: I can not help you.

Family

2/10

Poor

09 Jul 2019

Verified traveler

Herşey çok kötü böyle rezalet görmedim bu nasıl bi otel pavyon gibi bir yer

Family

8/10

Excellent

27 Jun 2019

Verified traveler

Location is great, the staff is highly kind and friendly, rooms are clean and functional, despite lower headway

Friends_and_family Family

2/10

Poor

25 Jun 2019

Verified traveler

Washrooms are broken , dark rooms, very dark hall way heavy carpet and dust

Business_and_leisure

8/10

Excellent

23 Jun 2019

Silvi

Good Location and nice rooftop with a great view and a pool

Leisure Friends

2/10

Poor

14 Jun 2019

Anthony Joseph

Hilton Doubletree Alsancak Izmir

Very disappointing stay here. This hotel is better described as an overnight stopover hotel for tours not a holiday hotel
No doubletree cookie offered despite pictures of them everywhere!
. We booked a non smoking room but did not get one and they would not change it only provided an air freshener which spoiled the room stay. At the pool there were no sunbed or chair cushions and the area was hardly ever manned so very uncomfortable to use.
The breakfast was adequate only with warm water to drink or squash offered, no orange juice.
The room was never made up until after 4.30pm so we couldn't even relax inthe room in the afternoon.
We booked for 7 days but left after just 5 as the stay was too uncomfortable and not relaxing, Reception were not interested as to why we left so early.
We chose the Hilton Doubletree to stay as we had recently had a great experience at their hotel in Aqaba and this one was well below the standard of that one and so disappointing. as the standard is inconsistent we would now reconsider staying at one of their hotels again or recommending them.

Partner

10/10

Exceptional

04 Jun 2019

Tandokazi

Oh my God the hotel staff in this hotel are so amazing, down to the person who does house keeping, you can see they clean your room with pride and dignity, the breakfast selection is so huge and the property is so clean

8/10

Excellent

18 May 2019

AOS

Convenient location, vale parking for free, nice staff, clean rooms. What else should I ask for from a hotel when Traveling for business.

Business Self

6/10

Pleasant

27 Apr 2019

Verified traveler

3-star instead

Just so-so. Not the Hilton chain that I was expecting. People are nice though and always try to help. Not very proficient in English barely sufficient.

Partner

6/10

Pleasant

25 Apr 2019

Anne

Central

Nice hotel, friendly staff. We booked the hotel because of Spa and Gym, but there were no Spa and a small gym.

Family

8/10

Excellent

31 Mar 2019

Ersegun

Great location & breakfast. Experienced staff.

Thank you!

Business Self

8/10

Excellent

08 Aug 2018

Ali

The staff was very friendly and helpful but hotel air conditioning was not good

8/10

Excellent

22 Jun 2018

Verified traveler

Pleasant stay and nicely located

Apart from the pool not being in operation the hotel was satisfactory. Bed was very comfortable and the rooms clean and well stocked with what you would expect for a business traveller.
Breakfast was good with a fine selection.

2/10

Poor

23 Aug 2017

G

steer away from this place

I had a terrible experience. I did not feel welcomed and the electricity kept going out, not to mention the hotel is under renovations and the room that we were given should have not been let out.

10/10

Exceptional

19 Dec 2016

Steven

Very comfortable hotel in a good central location.

Very nice hotel with very helpful staff, who where very happy to help with a couple of minor issues I had. They even served me food in the restaurant after 23:00hrs as I arrived late. Very comfortable beds and quality linen. Very happy to stay there again. :)

8/10

Excellent

05 Dec 2016

Haldun

Great staff on reception....

Receptıon staff were very helpful and amazıng, specıally Gızem and Barbaros, they went över and above the call of duty, Thank you!

Family

8/10

Excellent

06 Jun 2016

Verified traveler

downtown stay for business

only stayed 2 nights but very good in downtown.

10/10

Exceptional

02 May 2016

MW

Good stay for business

Staff are friendly. Parking and welcome drink and cookie felt warm.

10/10

Exceptional

02 May 2016

MW

A cozy hotel in downtown

in the city centre. Very good for walking around.

4/10

Poor

23 Feb 2016

Verified traveler

Font staff a bit careless. We apply membership of hilton by writing and they put our name switching i got the email from hilton but under my friend name. I complaint them they said they will correct in system or apply the new one for us. Until now no email from hilton membership system. Poor hilon for this kind of service.

10/10

Exceptional

22 Feb 2016

SueC

Visit to Izmir

It would be very difficult to fault this hotel. Welcoming , comfortable, good price. The rooms are small, the shower is great, comfortable bed. Beautifully clean. Great mushroom omelette for breakfast.

6/10

Pleasant

10 Feb 2016

Samantha

Would not stay there again

Just a 2 night stay while visiting partners family near by. Checking in they asked for my card to charge for the second night as apparently it hasn't been charged yet to which I showed my proof by email and they soon retracted. The carpets in the room were covered in stains, I took pictures of it as it was that bad! Just for proof it was already in that state before we were there. On the first night some alarm from a building near the hotel was going off all night long until we went to breakfast the next morning. The luggage assistant said he called the police 3 times and they arrived just at breakfast time. It was very disturbing as we couldn't sleep properly through the night. The next morning my partner and I tried to take showers and the on tap was extremely tough to turn on and the hot/cold valve didn't go cool at all. We both had to take boiling hot showers and report it to the front desk as we left the hotel to which we were assured it would be looked at during the day. Late in the evening we tried to shower again and it was still exactly the same. We called reception to which she admitted no one had looked at it and said she would send someone up immediately. It's was then fixed in around 15 mins max. Terrible quality for a Hilton brand. Would not stay there again, simply not worth the money paid.

Partner

10/10

Exceptional

10 Feb 2016

Verified traveler

Extremely friendly and helpful staff. Rich breakfast. Nice rooms.

10/10

Exceptional

03 Feb 2016

mohd razif

best big hotel in izmer.

The best bed. Power shower...and boutique feeling.

6/10

Pleasant

08 Jan 2016

Kirsten

Poor quality

The room was nice and comfortable. The hotel as a whole is falling apart. It smells like mold throughout. The customer service was extremely bad. Our TV and phone did not work in our room. I asked the concierge 4 times if he could come up and fix the TV and no one ever came to our room to help us. The neighborhood is grotty and loud. Would not recommend.

Family

8/10

Excellent

24 Sep 2015

Verified traveler

Easy to go anywhere

Everything is good except the air conditioner was terrible because it's didn't work so the temperature at my room is quite hot like turn it off.

8/10

Excellent

08 Sep 2015

Verified traveler

Staff was friendly and was quick to provide special requests. Overall, room was pleasant.

Family

10/10

Exceptional

07 Aug 2015

Andrew

Recommended

Stayed last year for business and will book again for next year, great food and rooms are huge, highly recommended.

8/10

Excellent

23 Jul 2015

Jo

good location

room is small, location is great, overall is good

10/10

Exceptional

20 May 2015

Verified traveler

excellent location!

clean and wonderful hotel; great breakfast, well organized rooms with great views; close to all in the centre, Alsancak Culture Park is in walking distance.

10/10

Exceptional

05 May 2015

Verified traveler

moving around

hello

all the hotel staff was very charming and helpful. They went the extra mile, on how to get the bus and not get lost. we also decided to rent the car at last minute, they arrange it all and even the car was delivered to the hotel. Very good breakfast buffett.

excelente place

10/10

Exceptional

30 Apr 2015

Dustyroads

highly recommended

What a great stay in Izmir made even better by the great staff at the Double Tree I would highly recommend this hotel to anyone traveling to Izmir.

10/10

Exceptional

20 Apr 2015

Cheryl

Excellent

Best doubletree I've ever stayed in. Hilton quality service at an affordable price.

8/10

Excellent

04 Feb 2015

GÜRDENİZ

VERY VERY GOOG HOTEL,PERFECT STAUFF,CLEAN VE GOOD DECORATED ROOMS,GOOG LOCATION,ABOUT 10 MINUTES TO SEASIDE BY WALKING,HAVE TO SEE DOUBLETREE HILTON.VERY GOOD PRICE

10/10

Exceptional

31 Dec 2014

Steven

Great hotel in a great location!

Stayed in this hotel for 3 days over Christmas. Can't speak highly enough of the staff. The location was very central and the hotel itself was spotlessly clean.

Partner

8/10

Excellent

26 Nov 2014

EILEEN

visit to ixmir

I travelled with girlfriend on a two-night stay. As I was a hilton honor member, I got a room on the 8th floor. Room is small but seems to be recently renovated. Bathroom is clean and functional. The only disappointment is stained carpet. Water temperature was also a problem on the first night. When reported to the ftont desk the followingmorning, it was quickly corrected. The neighborhood is good and a short walk to cafes and restaurants. All in all a great stay but I would choose hilton next time for a much larger room.

Family

10/10

Exceptional

25 Sep 2014

BoSho

Fantastic service

Excellent service from friendly staff, great location, within 10 minutes walk to the coast with scores of restaurants, bars and nightlife. Walking distance to Konak. A delicious welcome cookie was provided on arrival and a complimentary bottle of water was waiting in the room. If you are a member of their HHonors scheme you can get more water and a fruit basket and Silver/Gold members can get free WIFI. We stayed in the junior suite, which was spacious and comfortable with a great view. The bathroom was large with a nice shower and decent quality shampoo/shower gel etc were provided. The breakfast was buffet style, with a wide variety of hot and cold food, with a chef making eggs to order.

Family

8/10

Excellent

03 Sep 2014

Hilde

friendly and helpful staff

Overall pleased with my stay. However, not too amused having the wedding right above rme on Saturday as well as having the newlyweds next to my room. Very loud!!! And no use of the pool and roof lounge then. Some customers obviously also did not respect the non-smoking rule. Even though the 10th floor was non-smoking, there was cigarette smell in my room. Mini-bar was well filled with a nice variety but not cold enough. The complimentary coffee and water were highly appreciated.The staff at the reception as well as in the restaurant were very helpful and friendly and spoke English very well. They definitely deserve a 'thumbs up'. As for the cleanng staff and staff who refills the mini-bar, they should be informed that, when a customer replies to the knock on the door with 'one minute' it does not mean come in but give me a minute before you enter.

10/10

Exceptional

19 Aug 2014

Verified traveler

Classy, stylish and central

We had a wonderful stay at the Doubletree Hilton. The staff were extremely helpful and we were greeted with warm chocolate chip chookies - which were very welcome after a long day's traveling. Our double-aspect room had windows overlooking Izmir bay and the city. Breakfast was a real treat. The hotel pool on the roof is a major asset and is open until 11:00 pm. It takes only 10 minutes to walk to the waterfront. We loved our time here.

Family

2/10

Poor

24 Jul 2026

Mustafa

Otel gerçekten o parayı hak etmiyor isim olarak güvenip geldiğim otel olarak çok büyük hayal kırıklığı yaşadım

10/10

Exceptional

30 May 2026

HAKAN

Her anlamda çok memnun kaldık.
Personelin tamamı çok yardımsever ve güler yüzlüydü.
Ağustos ayında tekrar yine burada kalmaya karar verdik.
Herkese tavsiye ederim.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Kaan

duşun sıcaklık ayarı vanası çalışmıyordu.
sigara içilen kat olmasına rağmen, oda hiç kokmuyordu.

Business

4/10

Poor

05 Apr 2026

Sebnem Leyla

It's a predominantly residential area, and parking is a huge problem. The hotel has extremely inadequate parking. It might be a good idea to drop off your belongings first and then go to park; we found a parking spot on the street two blocks away…

10/10

Exceptional

03 Apr 2026

SEYFETULLAH

,

6/10

Pleasant

08 Nov 2025

Cengiz

Odaların yalıtımı çok kötü. Sağdan soldan aşağıdan yukarıdan açılan kapanan kapılar hem çok ses yapıyor hem de sarsıntı yapıyor. Uyumak mümkün değil

Business

6/10

Pleasant

20 Aug 2025

Memet

Für eone Hilton Hotel schlecht

10/10

Exceptional

14 Jan 2025

Ece

İzmir İş ziyaretleri için mükemmel

Tertemiz, merkezde, kahvaltısı gayet başarılı. Çalışanları çok güleryüzlü ve yardımsever.Herşey için teşekkürler

Business

10/10

Exceptional

23 Nov 2024

gulen

Herşey çok güzel ve profeyonelce idi

Business

10/10

Exceptional

17 Nov 2024

OKAN

Harika

Eşimle beraber kaldıgımız enguzel otel di

Partner

10/10

Exceptional

01 Nov 2024

MARIA CAROLINA

Superb!

Superb!

Friends_and_family Family

6/10

Pleasant

27 Aug 2024

Ayla

Jammer dat ze me auto helemaal aan de andere kant van de straat hebben geparkeerd omdat het niet luxe er uitzag

Business Partner

10/10

Exceptional

28 Jun 2024

CAGATAY

Teşekkürler

Şehir içi konaklama için çok güzel otel. Konum olarak gayet güzel ve kolay bir yerde. Çalışan personel güler yüzlü ve hizmet gayet başarılı

Friends_and_family Friends

2/10

Poor

18 Feb 2024

Serhat

Oud hotel, kamer stinkt en alle voorzieningen zijn heel oud

Business Self

10/10

Exceptional

03 Dec 2023

Verified traveler

출장여행에 적합합니다~
조식에 카이막 나옵니다 참고 하세요~

Business

10/10

Exceptional

13 Nov 2022

Verified traveler

Mükemmel ötesinde bir hizmet aldık.Nezih ve güleryüzlü çalışanları var. Vale departmanında çalışan arkadaşlar oldukça dikkatli,kibar insanlar. Odalar çok temiz bir sonraki programımda mutlaka tekrar gelmek istediğim bir otel olacak. Resepsiyondaki arkadaşları da es geçmemek gerekir güleryüzlü olmaları (tüm çalışanların) süper

Business

8/10

Excellent

22 Aug 2022

rosemarie

Perfect for Izmir shop, wine and dine with family.

Leisure Family

6/10

Pleasant

16 Aug 2022

Verified traveler

Room facilities old and not very clean

-Room facilities and equipment very old and not very clean
-Hotel personnel have poor English and not very accommodating

Partner

8/10

Excellent

09 Aug 2022

Francesca

Nice hotel very well located.
Rooms are very clean and spacious.
There is very nice restaurant with a great view on the city. I was disappointed by the swimming pool that looks way bigger in the pictures. Also the prices of massages at the spa are excessively overpriced, considering the costs in Turkey.

Leisure Partner

10/10

Exceptional

30 Jul 2022

Aysegul

Konum olarak güzel , güvenli ve temiz bir otel

Self

8/10

Excellent

25 Jun 2022

Günter

Zentral und Frühstück sehr gut.

War in Ordnung, Frühstück sehr gut und zu empfehlen. Eines der besten Frühstücks in der Türkei. Frisch und Lecker. Zimmer ok, aber manchmal wurde das aufräumen vergessen.

Business

10/10

Exceptional

08 Apr 2022

Helena

Schade das keiner deutsch spricht, alle waren sehr freundlich. Hamam war um vieles teurer als am Telefon zuvor vereinbart, dass fanden wir nicht o.k.

Leisure Partner

6/10

Pleasant

01 Jan 2022

Tuncay

Vasat

Vasat, kahvaltı mekanı çok basık ve sıkıcı.

Partner

4/10

Poor

01 Nov 2021

Verified traveler

Bis spät in die Nacht fanden Bauarbeiten IM Hotel statt

Partner

6/10

Pleasant

04 Oct 2021

Hakan

Teras servisi

Teras kat servisi çok kötü yukarı çıkıyorsun servis yok telefonda yok tekrar resepsiyona iniyorsun sipariş veriyorsun 20 dakika sonra siparişleriniz terasa ulaşıyor

Friends_and_family Friends

4/10

Poor

27 Sep 2021

Verified traveler

Hatte Raucherzimmer als ich ins Zimmer rein bin furchtbar gestunken trotz ich das reklamiert habe wollte sich niemand drum gekümmert und ich zum Schluss duftspray verlangt habe und gelüftet habe das Zimmer

Self

8/10

Excellent

19 Aug 2021

Verified traveler

Zimmergröße ausreichend. Personal freundlich, leider kein Meeresblick. Frühstück war auch super.

Leisure Family

4/10

Poor

12 Aug 2021

Murat

Sakın ailecek gitmeyin

Kötü bir iş oteli

Friends_and_family Family

6/10

Pleasant

24 Jul 2021

Selcuk

Hotellet som har sett bättre dagar

Snäll personal och god service men tyvärr ett rätt trött hotell som är slitet. Äldre fastighet som har sett bättre dagar. Inte värt de ca 1200kr jag betalade.

Partner

2/10

Poor

23 Jul 2021

Verified traveler

Der Name Hilton steht mit drin hat aber kein bischen abgefärbt.
Lage schlecht, Bad schlecht zum Teil alles kaputt und einfach so widerlich das ich nicht duschen konnte.
Ein Stern hätte es verdient mehr nicht.

Leisure Family

8/10

Excellent

10 Jul 2021

Puren

Resepsiyondan gelen destek...

Hilton kalitesi mükemmel olan otelde, özellikle resepsiyondaki genc erkek elemanın (ismini yazmistim, bulamıyorum) Bilgisayar kullanırken verdigi destegi; hiç bir zaman unutmayacağım. Ismini bulur bulmaz, Internette debi memnuniyetimi belirtmek istiyorum...

Business

8/10

Excellent

06 Jun 2021

melih

sınav

Bizim için güzel bir konaklama geçirdik. Teşekkürler

Friends_and_family Family

6/10

Pleasant

24 Jan 2021

Rifat özgür

Fiyat kalite personmansı yerlerde. Aramalarimda izmirde en pahalı odayi satan otel olmasina ragmen sırf isminden dolayi yanılmış bulundum. Tefrisat o kadar eski ki kendimi izmirde degil geri kalmis bir sehirde hissettim

Partner

6/10

Pleasant

26 Nov 2020

Yasemin

Odamın küçük, basık ve yerlerin koyu halıflexle kaplı olması iç karartıcıydı. Ama oda temiz ve işlevseldi. Kahvaltı servisinin hızlı olmasının yanımda doyurucu ve lezzetli bir kahvaltı sunmaları hoşuma gitti.

Business

6/10

Pleasant

03 Sep 2020

Baris

Personal uninteressiert

Lage ganz gut, Hotel etwas älter Trotzdem die Zimmer ganz okay. Personal uninteressiert und unfreundlich. Elektrische Zahnbürste wurde vergessen niemand wollte helfen, kein Rückruf

Friends_and_family Friends

8/10

Excellent

03 Sep 2020

Najib

Séjour convenable, petit déj monotone ! Personnel peu souriant

Friends_and_family Family

8/10

Excellent

28 Aug 2020

Daekyum

Good