Name: Swissotel Buyuk Efes Izmir
Address: Gaziosmanpasa Bulvari Alsancak, 1, Alsancak, 35210, TR

10/10

Exceptional

28 Jul 2026

Omar

Everything great

10/10

Exceptional

27 Jul 2026

Hala

Excellent facilities and breakfast

10/10

Exceptional

26 Jul 2026

Nicole

They made me feel like a queen 💕

10/10

Exceptional

21 Jul 2026

Roya

Beautiful location great staff
Breakfast was amazing specially honey with whole tray( honeycomb)

10/10

Exceptional

09 Jul 2026

Gürkan

Excellent hotel and great value. Will be my go-to in İzmir from now on.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Esra

Excellent location facility and service

6/10

Pleasant

22 Jun 2026

Thomas

Valet not useful, did not bring car to front. Bath amenities too basic. Water in room too pricey, should be complementary. Check out took too long. We asked about message and spa no one got back to us

Friends

10/10

Exceptional

21 Jun 2026

Laddan

This is my fourth time staying at this hotel
Every time I enjoyed it even more
Everything was great no problem at all
As always

Self

10/10

Exceptional

18 Jun 2026

Ayobami

I honestly enjoyed my stay. If I happen to fly to the city again, it will be my only go to hotel.

Partner

10/10

Exceptional

16 Jun 2026

Erin

The hotel and the staff were great! We were looked after very well for five days. Cleanliness is important to me, and it was excellent here. Our housekeeper, Makbule, was wonderful, and I would like to thank her again for keeping our room so clean every day.Overall, it is a great hotel for a relaxing holiday, and we will definitely return!

Nihal

Friends

10/10

Exceptional

10 Jun 2026

Mehri

Emre bey was great very supportive thank you

Family_with_children

10/10

Exceptional

07 Jun 2026

Laddan

Everything was great while I was there
I had a great time

Self

10/10

Exceptional

05 Jun 2026

Serdar

Unbelievably amazing hotel at the center of the city. It has great amenities. I would stay there again. No doubts

Self

10/10

Exceptional

04 Jun 2026

Burak

The staff are very friendly and professional, rooms are very clean and high quality, I would highly recommend this hotel

Partner

10/10

Exceptional

31 May 2026

Ghassan

Great hotel

Partner

2/10

Poor

27 May 2026

ibrar

Lack of English has been a major factor in
Unfortunately

Family_with_children

10/10

Exceptional

20 May 2026

Kelly

Clean room. Lovely pool area

Business

10/10

Exceptional

16 May 2026

lida

The spa was relaxing, comfortable and well equipped.

Family

10/10

Exceptional

12 May 2026

lida

Clean rooms, excellent location, staff are great and most helpful, professional and friendly. Emir has been just amazing! Thank you.

Family

10/10

Exceptional

09 May 2026

Sultan

Friendly staff, clean rooms

Self

6/10

Pleasant

28 Apr 2026

Emma

This is a very beautiful hotel. Very high class definitely a 5*
Clean and well maintained.
Staff are not very good at communicating with each other.
I enquired about a breakfast, didn’t end up having it then they tried to charge me for it.
Saying I signed for it, I didn’t took them 48 hrs to look into this and they said they would call me to let me know
They didn’t I had to keep going back to reception to ask.
Then there’s the €100 a night deposit they ask for either in cash ( their own currency) or credit card I guess to make sure you’re not using the mini bar and breaking anything.
To get this back you have to have a member of staff check the room before they allow you to check out !
The biggest problem I had was the fact I booked the Izmir Swiss otel for the outside grounds. Izmir doesn’t have any other otel with an outside pool with garden
No where on their site does it state or through any other booking partner that the hotel grounds, reception and pool where under construction.
I booked this hotel for the pool and when I asked all they could say was yes it’s not ready yet to use. Well I know that because I could hear workman digging up the grounds from my balcony window !
The vibe here is also off, maybe it’s ok if your face fits and you pull up in a flash car but myself and my daughter didn’t really feel welcome.
Only really genuine nice person here was the room cleaner lovely lady called Özul
Nothing was too much trouble for her.
Definitely wouldn’t stay again

Family_with_children

10/10

Exceptional

27 Apr 2026

Kathleen

Fantastic in every way! Very near to the promenade along the sea, nice for a long walk or jog. Rooms comfortable and well-appointed. Delicious breakfast with everything you could want. A very large fitness center. Wonderfully friendly staff.

Friends

10/10

Exceptional

16 Apr 2026

isin

Had an amazing experience.

Partner

2/10

Poor

13 Apr 2026

TIMUCIN

I had a very disappointing and stressful experience with Swiss Otel Büyük Efes İzmir that I feel other travelers should be aware of.

I fully paid for a three-night stay at Swiss Otel Büyük Efes İzmir through hotels.com for one adult and one child. My wife and daughter arrived at Swiss Otel Büyük Efes İzmir in the middle of the night after an 18-hour international journey, exhausted, only to be refused check-in. Despite presenting valid identification clearly proving that my wife is our daughter’s mother, Swiss Otel Büyük Efes İzmir insisted on a written consent form from me to allow our child to stay.

This requirement was never communicated in advance, nor is it a standard or reasonable expectation in international hospitality. It also raises a serious concern—why should a woman need her husband’s written consent to stay at a hotel with her own child, especially when official identification clearly establishes the relationship?

At the time, I was on a flight and unreachable, leaving my wife and child stranded in the middle of the night with no accommodation despite the stay being fully paid at Swiss Otel Büyük Efes İzmir.

They were forced to leave Swiss Otel Büyük Efes İzmir and find another hotel at a very late hour. Fortunately, another hotel accepted them immediately upon checking their IDs, and even expressed surprise at the treatment they received from Swiss Otel Büyük Efes İzmir.

10/10

Exceptional

06 Apr 2026

Zeynep

Excellent service. Great location

Self

10/10

Exceptional

29 Mar 2026

Aleksandra

Loved spa and scappi restaurant

6/10

Pleasant

19 Mar 2026

Mehmet

Under construction

2/10

Poor

26 Feb 2026

fatih volkan

This hotel deserves better management!
*we came to hotel by car from another city, we found the entrance of the building by navigation, it was during the rush hours and finally when we came, we saw a big construction area written that \"sorry we are renewing our lobby area\"! so then what? there is no sign, no employee! we started to turn around the building and streets and lucky found the entrance to hotel trough their convention center. I inform the chek-in employee that it was problem for me, they should inform their customers before check in ; he replied \"I will transfer your complain to management\" that's all !
Other issue was extra bed they brought to room! it was not ready when we came to room and it was the oldest and worst extra bed ever. my son couldn't sleep there and we had to share the king bed 3 of us. And when I informed them of course the answer was \"we will transfer your complain to management\" Again no \"sorry \"
the only star goes to the Italian restaurant in the hotel. it was amazing! but hotel it self was not even close to 5 stars except the location and building.

Family_with_children

10/10

Exceptional

21 Feb 2026

Rosa Maria

The room was big with a very comfortable bed. The staff was great especially Alara who works in the Swiss Café. The location of the hotel is great..close to everything. You can literally walk everywhere. The breakfast buffet has everything you can imagine and more. Definitely worth staying here when visiting Izmir.

Family

8/10

Excellent

16 Feb 2026

Berat

Relaxing stay, clean room, friendly staff and a nice roof top bar.

Leisure Family

10/10

Exceptional

15 Feb 2026

James

Great hotel. Helpful staff & great rooms on exec floor.

Business

2/10

Poor

04 Feb 2026

Fevzi

Check-in and check-out take a very long time. They say they don't serve tea because breakfast ends at 10:30. Despite taking a deposit, they still charge again. There are many things that are unacceptable for a hotel of this size.

10/10

Exceptional

02 Feb 2026

Vishal

good

10/10

Exceptional

23 Jan 2026

Sarina

The staff go above and beyond to help in whatever way you need. From the housekeeping staff to the hotel manager and guest relations. This was my 5th stay at the hotel - it is my number 1 choice.

Leisure Self

8/10

Excellent

18 Jan 2026

Eliana

Everything was great but as big hotels usually go, a bit sterile. Don't get me wrong, it's a great hotel but I prefer small ones preferably run by owners.

Leisure

10/10

Exceptional

17 Jan 2026

emre

Shower heads did not give good pressure water.

10/10

Exceptional

12 Jan 2026

Mete

The only negative about the Hotel is that the main lobby area is under renovation.

Reception and lobby area are temporarily located to the back entrance.

Other than that everything was as expected...

Business_and_leisure Partner

6/10

Pleasant

08 Jan 2026

SIRMA

Poor open buffet

Friends_and_family Family

8/10

Excellent

07 Jan 2026

Norman

Location was good for restaurants and walking

10/10

Exceptional

05 Jan 2026

Burak

Mr Mahut and Mr Sadi and their rest of the team are super friendly and very professional

Leisure Family

10/10

Exceptional

29 Dec 2025

Samira

Excellent hotel by the water in Izmir. Easily accessible to many parts of town.
Loved the cleanliness, front desk service and varied breakfast with a view.
Seeing as the lobby is undergoing renovations, it was a fair walk from the new reception to
The building with rooms.
Still has the feel of being an old luxury hotel, however it is maintained enough to still be comfy and nice.

Partner

4/10

Poor

19 Nov 2025

Mustafa Sirri

Shower and water is a problem. Very little water is coming from showers. Taking shower takes an hour. And services and prices way higher than even 5 star hotels that higher quality hotels even same Accor Group owns.

Business_and_leisure Friends

10/10

Exceptional

14 Nov 2025

Iyad

A great hotel in the best location in Izmir and the staff are perfect …highly recommended

Leisure Partner

10/10

Exceptional

02 Nov 2025

LEO

Clean room ,great staff, great location. Good breakfast but little to no meat as common in Türkiye. Great emergency plan as I was lucky enough to have the 6.1 earthquake one night at 11 pm. Staff was directing us to stairs and directing us to outside. Dispensing water quickly to guests which indicated very good training and good leadership. Great job !!

Leisure Friends

10/10

Exceptional

30 Oct 2025

Colin

I stayed for three nights on business. This was my first time in Izmir and I'm glad I booked at the Swissotel. My room was spacious, clean, and quiet. The breakfast was outstanding. I think this was the best spread of breakfast items I have seen in Turkey during my travels. I didn't have a chance to access the pool, but the grounds were beautiful and it had been warmer I would have spent some time outside by the pool.

The immediate vicinity didn't have a lot of restaurant options, but if you walk north and then go left at the first stoplights, you can enjoy a nice walk down a market street and then at the end of the market street is where you will see a lot of great shops and restaurants. I grabbed a great dinner and some baklava, which was vacuumed sealed so I could take it back to Canada.

This hotel is close to the water and only a 15 minute walk from the famous huge market in Izmir, which seemed to stretch on forever (I almost got lost).

If I visit Izmir again, I will definitely book this hotel if the price is right!

Business

10/10

Exceptional

17 Oct 2025

Abdol

Beautiful hotel with a lot of amenity.

8/10

Excellent

17 Oct 2025

Richard

Yes very happy all round in all areas defo coming back

Leisure Self

8/10

Excellent

16 Oct 2025

Maritza

the hotel is nice, clean situated by the beach. I would have given a 5 but I requested a high floor and paid premium price for it but I was not given.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Juan Carlos

The Swissotel still is a reference in Izmir. The location is unbeatable, lots of good restaurants within walking distance. Rooms are spacious, elegant and squeaky clean. Beds are very comfortable.

Business Partner

8/10

Excellent

07 Oct 2025

Koray

Great

Leisure Partner

10/10

Exceptional

04 Oct 2025

Fadi

Well, located difficult to park even with valet parking walkable no need for car next time the breakfast. It is good not as wow like the Su all-inclusive resort in Antalya. staff are the best, not very organized during busy time in breakfast.

Leisure Friends

10/10

Exceptional

28 Sep 2025

Cathy

Beautiful hotel

10/10

Exceptional

18 Sep 2025

yelena

Everything

10/10

Exceptional

03 Sep 2025

Jerry

Good

10/10

Exceptional

28 Aug 2025

David

Wonderful

Absolutely outstanding. Wonderful food and the staff are amazing.

Partner

10/10

Exceptional

27 Aug 2025

samra

This is my second time and it is nice as always. Great spa.

Leisure Self

6/10

Pleasant

23 Aug 2025

James

Great stay until, I had a visitor and was told the visitor had to leave within 10 minutes, I was extremely disappointed when I opened my face cream and found a huge long hair in the cream, someone must have been using my cream, disgusting!

Friends_and_family Family

10/10

Exceptional

20 Aug 2025

Cleta

Excellent as always

Business_and_leisure Family

10/10

Exceptional

13 Aug 2025

Ediz

Excellent location and comfort

Was ver nice. Great location and view!
Parking was paid, cheap but weird to be asked for.

Partner

10/10

Exceptional

12 Aug 2025

TURAN

I had an excellent stay at this hotel! The location is unbeatable—right in the center, making it easy to explore everything nearby. My room had a beautiful pool view, and I really appreciated the clean sheets and comfortable beds. The employees were highly professional, friendly, and always ready to help. The amenities were top-notch, making the entire experience even better. I would definitely stay here again and recommend it to anyone visiting the area!

Business_and_leisure Partner

10/10

Exceptional

11 Aug 2025

Sayna

The bed was amazing and so comfortable

Leisure Friends

10/10

Exceptional

09 Aug 2025

Ricky

Very nice

It was very nice place to stay and we enjoyed it

Partner

10/10

Exceptional

07 Aug 2025

Hayley Hiu Tung

This hotel was perfect for our family stay in Izmir. The hotel and its rooms are spacious and clean. The beds were comfortable and the overall service at the hotel was great.

Other aspects we appreciated is the large swimming pool which is by clean and well serviced and also the breakfast at the hotel which was included in our package was really delicious and wonderful. We enjoyed staying in this hotel, as it is also convenient to lots of other dining options.

Leisure Family

10/10

Exceptional

02 Aug 2025

Tom

Wife and i had an absolutely perfect experience here. Extremely clean and staff was very professional and polite, they are happy and eager to help you with anything. Great breakfast buffet with diverse food options. Very clean and cozy room. Free wifi throughout the whole place. Pool area was awesome! Excellent service and very clean. Italian dinner at the rooftop was world class. This is my new favorite place to vacation. We will be back next year! Thank you Swissotel!

Leisure Partner

10/10

Exceptional

01 Aug 2025

Erkut

We have been staying here every time we visit Izmir. Everything is top quality and all members of the crew are extremely kind and welcoming. You feel welcomed the moment you enter the hotel and the feeling stays the same your whole trip. I highly recommend the breakfast buffet. The food is top quality and the variety is great too. The kids love both the indoor and the outdoor pools. The gym is fully equipped and everything is clean and well maintained.

Leisure Family

10/10

Exceptional

29 Jul 2025

Tom

Wife and i had an absolutely perfect experience here. VERY clean, staff is happy and eager to help you, very classy and comfortable place. Great breakfast buffet with both indoor and outdoor seating, phenomenal italian restaurant on the roof with an amazing view of Izmir, and an awesome pool area. Pool is big, clean, and the staff was on point with their service. This is my new favorite place to vacation and we will be back next year! Thank you all at the Swissotel izmir!

Leisure Partner

10/10

Exceptional

28 Jul 2025

Stephen

Large comfortable rooms with friendly professional staff

Leisure Self

10/10

Exceptional

23 Jul 2025

Laddan

It was my fourth time staying ant this hotel. Better every time! 10/10!

Leisure Self

10/10

Exceptional

19 Jul 2025

Mark andrew

Me and my girlfriend just got home from our stay in this hotel, we had an absolutely wonderful week, the atmosphere is really calm and relaxing, the easy listening music in the lifts and around hotel/pool sets the tone, even had a man playing the piano which was lovely, the staff are really relaxed and friendly/helpful, the clients tend to be middle aged and all enjoying the peaceful days. The beds are so comfortable and the rooms very very nice and kept really clean, Food and drinks aren't cheap, but you should expect that in 5*, plenty of restaurants nearby to try out. There is a lot of security on all entrances, even body scanner's as you enter, it's another level of safe, even the lifts only operate with your room card, it makes you feel really safe, The walk by the seafront is beautiful, and we loved getting takeaway and sitting on the grass with the many locals and families enjoying the green spaces, I will advise you to remember your credit card for check-in, as they take a room deposit when you arrive, I didn't realize this and it caught me by surprise, didn't have my credit card, paid cash no problem.
Overall we loved our stay and honestly couldn't find fault in hotel or staff, the area is also very nice, not a beach holiday in kustadasi, more a luxury holiday in a bustling city.
Will definitely be going back and wouldn't hesitate to recommend to everyone.

Leisure Partner

10/10

Exceptional

17 Jul 2025

Burak

This place is so nice to stay , the hotel staff is very professional and helpful, everyone is friendly, they have spa and kids indoor and outdoor pool. Hotel and the rooms are very clean . I would highly recommend this place

Leisure Family

10/10

Exceptional

17 Jul 2025

KATRINA

good for a city break in izmir

Leisure Family

10/10

Exceptional

15 Jul 2025

Jennifer

Amazing hotel with beautiful green space within the hotel. Beautiful pool and amazing breakfast. Great for a family. Clean and well appointed for a family with teens.

Leisure Family

10/10

Exceptional

07 Jul 2025

samm

Nice hotel

10/10

Exceptional

07 Jul 2025

Charles

Outstanding hotel, excellent customer service, very friendly staff, that ensure that you’re comfortable, and needs you may have are met. Highly highly recommend!

Self

10/10

Exceptional

06 Jul 2025

Verified traveler

Reception desk was great in accommodating an early checkin for me! Thank you Basak!

Self

2/10

Poor

05 Jul 2025

Abuzer

Everything is insanely pricey in this place. They charge for parking.

10/10

Exceptional

04 Jul 2025

Nuri

Thank you Buyuk Efes Gercekten Buyuksin

Everything was well thought out. Everything they served was delicious, even the simple things, from their tea to their coffee to just regular fries, they serve anytime around the pool or the lobby etc.
I can easily say a lot more about the personnel, amazing. Service is what they lived for.

Friends_and_family Family

10/10

Exceptional

02 Jul 2025

Sarah

Swissotel is an exceptional hotel, with a luxurious aroma which you notice even outside and unique artwork throughout.

We stayed in the family garden room and this was spacious and had a second toilet which was a surprise. The room was well maintained and had all the facilities you require to have an enjoyable stay.

The only small downside is that whilst there was a balcony it didn’t have a seating area as it was too small to have a chair and table.

All the employees were kind and attentive.

The spa staff were absolutely amazing and I would highly recommend trying a treatment or two !!! 😁.

Overall we had an amazing week at the Swissotel and I would highly recommend this hotel.

Leisure Family

10/10

Exceptional

29 Jun 2025

Simon

Excellent hotel

Leisure Family

6/10

Pleasant

25 Jun 2025

Ece

I recently stayed at Swissôtel in Izmir and was quite disappointed with the overall experience, especially given the high price point. The service was far from what you’d expect at a hotel of this caliber. Each day we encountered electrical issues — lights not working, air conditioning failing — and although maintenance was sent up every time, no one ever offered to move us to another room for convenience or comfort.

Their approach to bottled water under the name of “sustainability” was questionable — they leave refilled bottles in the room, and there’s no clear indication of how clean or safe they are. Room service was also frustrating; it was often hard to reach anyone, and we ended up having to go downstairs ourselves just to find someone.

Another major letdown was the inconsistency in their pet policy. While they seem strict about pets, the hotel was full of unsupervised kids running, yelling, and creating chaos in common areas — not exactly a peaceful or relaxing environment.

Unfortunately, I wouldn’t recommend this hotel and don’t plan to return.

Business_and_leisure Partner

10/10

Exceptional

20 Jun 2025

Ibrahim Caner

Amazing service by everyone

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Umit

Everything was great.

Business Self

10/10

Exceptional

31 May 2025

David

All was good.

Partner

4/10

Poor

24 May 2025

Giordano

It was expensive compared to other hotels in the area and still you don’t get breakfast and car parking included.
Jet fountains in the swimming are broken with no sight on when they will repaired.

Leisure Friends

10/10

Exceptional

19 May 2025

Emrah

Perfect location and great hospitality with decent pricing.

Leisure Friends

10/10

Exceptional

08 May 2025

maria mercedes

Good location

Leisure Friends

10/10

Exceptional

05 May 2025

Jamie

Lovely hotel

Partner

6/10

Pleasant

28 Apr 2025

Mark

18 day business trip.

I’ve stayed at this hotel since it reopened its doors. It’s safe to say its now starting to look dated, and whilst prices sky seem to sky rocket way more than anywhere else locally, the quality and service that should be associated with such elevated costs haven’t stayed in line!

Business

2/10

Poor

25 Apr 2025

Enes

This was the most expensive and unfortunately, the worst hotel experience I’ve ever had. I traveled from New York and stayed for 7 days following a hair transplant surgery, expecting a comfortable and accommodating stay. Sadly, it was far from it. To start, the pricing is unreasonable. A single bottle of water from the minibar was 7 euros, despite the already high room rate. One evening, while recovering and unable to leave the hotel, I ordered room service a cappuccino and a slice of cake with ice cream for 17 euros. I expected at least a decent experience at that price, but the cappuccino was made with instant coffee and milk powder, and the cake was terrible.
Worse still, a hotel staff member entered my room around 10 PM without knocking or calling ahead while I was inside. Their explanation was that they hadn’t been able to “provide service” because I hadn’t left the room all day. Completely unacceptable and unprofessional. It was a serious breach of privacy and made me feel very unsafe. To top it all off, as I was checking out, I was charged an extra 200 TL per day for parking in the hotel’s lot. I’ve stayed in many hotels across different countries and have never encountered a hotel charging their own guests for parking like this.
I would absolutely not recommend this hotel. What should have been a comfortable recovery stay turned into a stressful and disappointing experience. Swissôtel Büyük Efes gives a bad impression of Izmir and Turkey. I will never return

Business_and_leisure Self

8/10

Excellent

24 Apr 2025

mete

1 Wierd thing the classic cocktails (
(old fashioned and manhattan ) never seen an old fashioned that has added mineral water inside and manhattan comes with a big ice cube Wich also Wierd.. n

10/10

Exceptional

22 Apr 2025

Jacqueline

Positives
I stayed here with my five year old daughter. She was treated kindly by all the staff. She particularly bonded with Ayse, Deniz and Solah. Ayse noticed it had been my daughter's fifth birthday two days before we arrived which was a lovely touch. She always made time for my daughter to sit and chat with her. Beautiful five star hotel, good facilities, full spa, saunas, hairdressers, two pools, indoor and out, which my child loved. There looks like an excellent gym too which I didn't have opportunity to use due to child. Beautiful gardens with sculptures, lovely aroma of Jasmine, lavender, amongst others and a children's play area. Gardeners were landscaping and tending to the plants throughout the day.
Good choices at breakfast both of hot and cold food, some Turkish, some international. Good quality non UPF breads, sourdough and wholemeal, good choice of hot foods. Lots of fruits, seeds, berries, chia seeds, herbs, leaves, tahini and Molasses. Anybody following a wholefood way of life would be catered for and able to find WFPB that is not so easy to source outside the hotel. Breakfast staff are very attentive and welcoming.

I asked for help from reception twice, once for a sheet because the duvet was too hot and the second time for a top up of green tea. Fantastic service from Housekeeping, Elif and team.
Cons
Check out was 12noon which is nice. My flight was 9pm so I asked about how much it would cost to use the pool after check out I was quoted £60!

Family_with_children

10/10

Exceptional

11 Apr 2025

Richard

I have stayed at this property a few times now and it's been fantastic each time. Professional staffs, very good facilities and conveniently located.

Leisure Friends

10/10

Exceptional

04 Feb 2025

Arkan

My opinion

One of my best choices ever and I strongly recommend..

Business

10/10

Exceptional

27 Jan 2025

Howard

I love this hotel. The rooms are large and comfortable. The food is excellent, and in the Michelin guide book. It has a large beautiful garden for strolling. It is one block from the harbor walk. It has a hot jacuzzi in the spa. If there are minor issues they are quickly taken care of.

Business_and_leisure Partner

10/10

Exceptional

24 Jan 2025

Zeynep

Excellent hotel and stay. Housekeepers are outstanding. So is the rest of the staff.

Business_and_leisure Self

6/10

Pleasant

09 Jan 2025

abdullah

Late check in