Name: Kimpton Grand Roatan Resort And Spa
Address: West Bay Beach, Roatan, HN

10/10

Exceptional

05 Aug 2026

Dilcia

Me encantó el balcón maravilloso vista al mar preciosa decoración excelente el personal de lo mejor desayuno perfecto justo lo que yo quería y buscaba 😎😃🌴

10/10

Exceptional

03 Aug 2026

Aurelia Laverne

Nice room but it was at lobby level which means instead of a balcony, I had a patio/courtyard with high walls. I could not see anything. The room was beautiful though. The shower was huge with great water pressure. The hotel is beautiful and clean and located right on the beach. The food was really great at all restaurants on site and it was each to walk along the beach to other restaurants as well.

10/10

Exceptional

03 Aug 2026

Jave

This is a very nice hotel with amazing access to instant snorkeling. We opted for the 1 Bedroom Bungalow and I feel we saved a ton of money and had access to all the amenities that the actual hotel building had. Our room was amazing. Hidden up in the hill. Quiet. Fun to see some wildlife. Outdoor shower was nice as well!

Loved the beach guys. They take care of you immediately.
All staff was super friendly and nice.

Do not miss a trip to the SPA! It is beautiful! We spent an entire day there using all the facilities!

10/10

Exceptional

03 Aug 2026

Aida

desayuno delicioso, cenas no tanto

10/10

Exceptional

01 Aug 2026

Moises

I have stayed at different resorts in west bay, this this has been by far the best, staff is great and friendly.

10/10

Exceptional

31 Jul 2026

Melissa

Excellent hotel, staff and amenities!!

10/10

Exceptional

31 Jul 2026

William

The Hotel and Staff were great. There was a mix up with our pick up from the airport and we had to get private transportation but the hotel staff was very helpful and covered it for us. We even got the transport back to the airport for free! Great Hotel 100% recommended

10/10

Exceptional

31 Jul 2026

Monique

Loved it

10/10

Exceptional

30 Jul 2026

Alejandro

Es un hotel de lujo con todos los servicios de un hotel de lujo y precio de hotel de lujo. Todo bien...

10/10

Exceptional

30 Jul 2026

Lee

Nice property located right on the beach.

10/10

Exceptional

29 Jul 2026

Shaghayegh

We had a great stay. The staff could’ve been more helpful. The restaurant food quality is good but service is slow for the price they charge. Overall probably the best hotel in roatan but service is not comparable to Mexico resorts.

2/10

Poor

27 Jul 2026

Payam

Stayed at Kimpton Roatan with 4 families, hoping for one of the best hotels on the island. The villas are nice but need upgrades ,broken shower faucet, slow water dispenser, patio door that wouldn't shut properly. I could live with that, it's Honduras.

The real problem is service. Worst customer service I've seen in 30+ countries I've visited. We got locked out of our patio and called the front desk multiple times for help, no one ever came. A friend happened to have a wrench and we opened it ourselves.

Booked a \"safer, faster\" round trip shuttle into town for 20 people. On the way back, the shuttle never showed. I messaged the hotel on WhatsApp repeatedly with no response, while we waited an hour in town with kids. Luckily I'd saved a driver's number and called him directly. When I asked the hotel why they went silent, they just said the driver didn't answer them, no explanation for why nobody told us.

Expedia confirmed breakfast was included and even asked me to rate it after. At checkout we were charged $800+ for breakfast, told our package didn't include it. Breakfast itself was fine except the egg station, which had a slow, unmotivated staff that seemed to stall so you'd give up. This was the worst part for us.

Check in took about an hour. I paid extra for an oceanview room and got a first floor room mostly blocked by trees, no alternative offered.

Roatan is beautiful, but this hotel doesn't meet IHG standards. Wouldn't stay here again

Family_with_children

10/10

Exceptional

26 Jul 2026

Larissa

Best place to stay in Roatan, great hotel, spacious and modern rooms.

10/10

Exceptional

25 Jul 2026

Moises

Great staff, amazing food can’t wait to go back.

10/10

Exceptional

25 Jul 2026

Matthew

The property was amazing! But the staff go out of there way to make it extra special! Thanks to all. Especially Leah and tireke!

10/10

Exceptional

24 Jul 2026

Kathryn

Excellent trip. Beautiful hotel.

10/10

Exceptional

23 Jul 2026

Bertha

This is the best hotel in West Bay, and this is why I always comeback here. Location, amenities, food and staff make this hotel a true gem of the Caribbean. I highly recommended it!

10/10

Exceptional

22 Jul 2026

Abdalla

excellent

10/10

Exceptional

20 Jul 2026

Paola

Elegant and luxurious. Breakfast is delicious and has a great variety of options! We will come back!

10/10

Exceptional

20 Jul 2026

Paola

This hotel is absolutely beautiful. The entire staff is incredibly friendly and welcoming. This was my third stay, and I will definitely keep coming back.

The ocean-view rooms are spectacular, and every detail of the property feels elegant and luxurious.

I traveled with my daughter to celebrate her birthday, and the staff made her feel incredibly special. They treated her with so much kindness and warmth throughout our stay, making it a truly unforgettable experience.

A special thank you to the amazing teams at VOS Restaurant, Alera, SeaCat, and the Front Desk for their outstanding hospitality. We especially appreciated Nayeli, Farid, Jose, Ramses, Karla, Jocelyn, Sheyla, Dinia, Dania, Andrea, Giovanna, Belkis, Christie, Christopher, Dennis, and Jordan for always going above and beyond.

The breakfast at Alera was excellent, with a great variety of fresh and delicious options every day.

Every member of the team works incredibly hard and always has a smile on their face. They truly make you feel at home.

We can’t wait to come back for our fourth visit!

Family_with_children

10/10

Exceptional

19 Jul 2026

Queirin

I loved our stay at the Kimpton!
We would definately come back, it has everything you can think of, from views, beach, pool, spa, and great breakfasts!
Also, staff was so helpful and so nice, i have nothing but good things to say about this hotel!

Family

10/10

Exceptional

18 Jul 2026

Paulo

El Kimpton Grand Roatan no decepciona, los he visitado 4 veces y no puedo esperar por la proxima vez, excelente atención del personal, lugar impecable

Family_with_children

10/10

Exceptional

18 Jul 2026

ROSA

Loved everything about this hotel

4/10

Poor

17 Jul 2026

Priscilla

Pool and location was amazing, What I didn’t like was no handicap accessibility provided even though I asked in advance for this accumulation, My poor mother law was unable to walk to her room. Also my father. Both were not pleased about
This hassle not having elevator access.

Family_with_children

10/10

Exceptional

13 Jul 2026

Julie

Great food, awesome service, beautiful grounds and friendly, helpful staff. We loved our stay! Highly recommend

Family

10/10

Exceptional

12 Jul 2026

Stephen

Everything was very clean. The staff were very kind and helpful. Breakfast had a great selection.
This was the best place I have ever stayed.

Partner

10/10

Exceptional

12 Jul 2026

Cynthia

I can't say enough great things about this stay! I had a bungalow and traveled by myself and it was an amazing experience. I would suggest getting the breakfast included if possible because it was worth it every day and it was opened until 11:00am daily. The pool area is beautiful and easy access to the beach. My only complaint would be the walking and steps but that's my knees and yours are probably fine. Rides were available to the bungalows and the bed was sooo comfortable! I had astounding views from my room. Highly recommended! The ocean was surprisingly refreshing, being from Florida I didn't expect that, it wasn't sticky or waves knocking you down, it was almost like a bay.

Self

10/10

Exceptional

11 Jul 2026

Gabriela

A beautiful resort with amazing amenities, a beautiful beach front, high end finishes and great service. The service was a bit slow at times but the staff were wonderful. All restaurants were good. We had a great dinner at Alera, with great appetites appetisers, cocktails and premium steaks. The spa was also very beautiful and had great treatments and massages, however the prices for the Spa are a bit steep, considering you already a guest at the hotel, I think they should offer better prices. Also there’s no saunas or steam rooms, which seems like a missed opportunities. The spa was empty, which was enjoyable as a client but I think this was because the prices are too high even compared other high-end spas. Overall it was an amazing experience and I totally recommend it are seeking for a premium Roatan experience.

Partner

10/10

Exceptional

09 Jul 2026

Oscar

Ok

Family_with_children

10/10

Exceptional

09 Jul 2026

Halie

Beautiful and most convenient location.

Partner

10/10

Exceptional

09 Jul 2026

Diane

The hotel was excellent in every aspect! Starting with a beautiful property on arrival to a gorgeous lobby, welcoming and extremely friendly staff, amazing beach, great food, and clean comfortable rooms! The spa and gym both were excellent!

The Alera bartender, Chris the bell hop, and Lea at the concierge desk are definitely standouts, all going above and beyond.

The property maintenance and ground keeping, and the pool area staff kept things moving!

This place is a definite go to in Roatan!

Partner

10/10

Exceptional

08 Jul 2026

Gabriela

Beautiful hotel in a great location. Amenities and staff were excellent

Friends

10/10

Exceptional

07 Jul 2026

Tim

Everything about this place was first class. The staff was friendly, helpful, and professional. Food at the restaurants were great. Drinks were great. Pool was clean. Plus the resort is big enough that it never felt over crowded. We will definitely return. 5 stars

Partner

8/10

Excellent

07 Jul 2026

Corinna

First time family trip visiting Roatan and our goal was good snorkeling and a relaxing beach experience. The property was modern and situated perfectly in the West Bay with great snorkeling steps to the beach. The staff at the pool and the beach were very helpful during our stay.
Considering that this hotel is located on the far side of the island, it is shocking that they do not provide any kind of shuttle service to the West End without wanting to charge the guests even more than the resort fees. They even tried to charge an exorbitant fee for transportation to the airport of over $100 for our family. No thank you! We were able to find our own driver for a mere $40.

We enjoyed the dining options at Vos. The kids had fun playing chess, watching sports on the TVs and the pool table. In the mornings, the free coffee is wonderful. We also enjoyed ordering from The Drop Off poolside bar when we were in the water. However, Alero was overpriced and the food was just ok. Sea Salt is poorly managed...they claim to offer reservations but they made our family wait for a table for over 45 minutes while they seated others ahead of us. Apparently, the host and the manager don't communicate with each other to know who is \"in line\" for some orderly process. You would think they would take care of their own hotel guests at the restaurant.

Overall, liked the location, beautiful property but services could improve value for the cost of the place, rather than uncharges.

Family_with_children

10/10

Exceptional

07 Jul 2026

Jonathan

Incredible hotel from the staff, to the resort, food was great, and incredibly beautiful beach and overall property. Highly recommend the spa as it’s incredible. 10/10 and will be making this a yearly trip.

Partner

10/10

Exceptional

06 Jul 2026

Kenneth

Amazing hotel! Great beach with snorkeling right offshore. Food at all restaurants was great. Room was nice with good view. Staff was friendly and helpful. Nice spa and gym.

Family_with_children

10/10

Exceptional

05 Jul 2026

Carly

Nicest resort I’ve ever stayed at in my life! Snorkeling masks, fins, and even paddleboards were included with our stay, and we did a basic reservation (not all-inclusive). Staff was amazing, everyone spoke english, everything was absolutely stunning. Best snorkeling on the entire island was right out behind the hotel! 10/10 experience, I would HIGHLY recommend it!

Partner

10/10

Exceptional

03 Jul 2026

Dawn Vivienne

The hotel was right on the beach and walking distance to restaurants and some of the activities. The water was crystal clear with lots of coral and fish. The food was delicious and the staff was kind and super helpful

Friends

10/10

Exceptional

02 Jul 2026

Edwin

The resort is absolutely beautiful with a spectacular beach! The staff was very friendly and attentive. The entire experience at this resort was one to remember and cannot wait to plan my next trip there.

Partner

4/10

Poor

01 Jul 2026

Marco Tulio

One day did clin the room

Family_with_children

10/10

Exceptional

29 Jun 2026

Carmen

The hotel is a five star resort and you can tell since the moment you enter the complex. Its a BEAUTIFUL hotel, very well located, in front of that beautiful sea of Roatan. Since its kind of the last hotel its beach is more private and clean. The food is AMAZING, the rooms are big and so comfortable! the staff, very kind and customer service. We had the opportunity to see a weeding and everything was planned very special. Since it is not an 'all inclusive' hotel, be prepared to spend a lot of money on food and beverages because of the 15% mandatory taxes plus gratuities; but it is worth it! I have been in Roatan before and the cuisine of this hotel is amazing. The breakfast buffet is the best one and the options for lunch and dining include exquisite seafood. They provide you with the snorkel equipment, they have a station with sunscreen cream, aloe, repellet and water. Plus they have one of the best SPA in the world. Highly recommended!

Friends

8/10

Excellent

28 Jun 2026

Maria-Teresa

We were told there were kayaks but there were none. Ample snorkel equipment. Only 2 paddle boards. Breakfast was the highlight!

Friends

6/10

Pleasant

26 Jun 2026

Odessa

Came here for a wedding. The hotel itself is nice, but it's definitely not worth the price, especially considering how little is included with your stay.

The food at Sea Cat Restaurant was decent, and the breakfast was okay, but there were several extra charges that really took away from the experience. The hotel shuttle costs $55 per person, each way, plus a 15% tax. For a family, that adds up incredibly fast. Paying $126.50 round trip for one person is excessive, especially when the hotel doesn't offer many included amenities.

One of the most frustrating experiences was when my friend, who was staying at a different hotel, walked down the beach to spend some time with us. She simply sat on the edge of my beach chair, the one I was already authorized to use and a staff member told her she would need to pay $85 for a day pass in order for her to sit lol. That made no sense since I had already paid for access to the chair. It felt like nothing more than a money grab.

Also, be aware that the hotel places a $1,250 hold on your credit card at check-in, and that amount may be even higher depending on the length of your stay.

Overall, while the property is attractive, the constant extra fees and restrictive policies made the experience feel overpriced and not worth the cost.

Friends

10/10

Exceptional

24 Jun 2026

Phillip

The Grand Roatan defintely had the feel of a 5-star resort, but what impressed me the most was the staff. The front desk reached out multiple times throughout my stay to see that my needs were met, and everyone I met remembered my name after our first encounter which was impressive.
Marine life is abundant as soon as you walk into the ocean. We paid for a night snorkel on the other side of the island, but honestly, everything you'd want to see is right in front of the property. Very impressive resort in perfect location.

Partner

10/10

Exceptional

24 Jun 2026

Montserrat

Always love the kimpton roatan!

Family_with_children

10/10

Exceptional

23 Jun 2026

Kenny

Immaculate! Feels Safe and Welcoming! Staff is super friendly! They constantly sweeping all the sand throughout their grounds. Karla the Supervisor is the best!

Best BeachFront on the island. Great for kids beginning and experience snorkeling! Giant pool.

Family_with_children

10/10

Exceptional

22 Jun 2026

Erika

I loved every bit of my stay, it wouldn’t be as memorable or mesmerizing without the staff. Daisy was my hostess/ waitress most my breakfasts and I’m grateful for her and her kindness. Everyone was so supportive and helpful. The only thing I’d say is just make sure if you book third party and you add breakfast make sure upon arrival that you don’t get possibly charged for additional breakfast charges and make sure before you check out that same thing if you already paid for the breakfast accommodations, make sure they don’t try to charge you the resort fee and a breakfast fee on top of that with their thousand dollar hold. I’m just saying I want everyone to be safe that they don’t get double charged again if you just make sure you remind them, they fix any in every mistake if there is one other than that, they were exquisite absolutely love this team and can’t wait to see them again

Partner

10/10

Exceptional

21 Jun 2026

Susan

We absolutely loved our stay here. We had a three bedroom ocean view villa, which was spacious and beautiful. The kitchen was well appointed with plates, utensils, and a couple of pots plus a stove, oven, microwave, fridge, and dishwasher. The property grounds are gorgeous, and the pool is large and looks right at the beach. Restaurants on the property were tasty but pricey, so we got some simple groceries for snacks and a couple breakfasts. Taco Tuesday at the Sea Cat is a must! Best of all, though, the coral reef is incredible, and it is right in front of the Kimpton. We snorkeled multiple times every day and saw incredible diversity…fish, rays, a turtle, and more. What an incredible location- we didn’t want to leave!

10/10

Exceptional

21 Jun 2026

Rodney

The resort is beautiful. 5 - Star resort and the kind of service you'd expect at a 5 star Resort. I was able to arrange for an airport shuttle in advance with Karla, just 1 day in advance and Cruise Ship drop off as well. We only stayed 1 night, in a 3 bedroom Villa- every room was big, there were no bugs in the room, and the air conditioning was 10/10! We enjoyed the beach and pool- it was paradise! Perfect for a Honeymoon or relaxing Yoga getaway.

8/10

Excellent

21 Jun 2026

Marius Calin

The beach was amazing and the resort is close to everything

Partner

10/10

Exceptional

20 Jun 2026

Marlene

This is a beautiful property and the staff is excellent! The beach area was stunning. Overall this is a great place to stay. The breakfast buffet is wonderful and has lots of choices for all kinds of tastes. We look forward to staying there again in the near future!

Partner

10/10

Exceptional

19 Jun 2026

Justin

The property was nice family friendly clean. From the beach a lot of Resturant you can walk to. Welcome drink was amazing the best drink I had on the island

Partner

10/10

Exceptional

17 Jun 2026

Cynthia

Resort was beautiful, staff and services excellent

Family_with_children

6/10

Pleasant

15 Jun 2026

Herling

⭐⭐ 3/5 – Disappointing Experience at Grand Roatán

I had high expectations for Grand Roatán, but unfortunately my experience was disappointing.

Before arriving in Roatán, I called the hotel to arrange airport transportation for my family. When we arrived, nobody was there to pick us up, so we had to hire a taxi at our own expense to get to the property. After arriving, we were unable to get into our room until after 4:00 PM.

When we finally received our room, I was very disappointed. We were placed in a bungalow located far from the main property. The bungalow felt outdated and not as clean as expected, and it was a long walk every time we wanted to access the main hotel facilities.

I contacted the front desk and requested a room change. I was told they would look into it and get back to me, but during my entire 3-night stay, nobody ever followed up with me.

Another issue was the cost. The resort is very expensive, and it seemed like there were extra fees and taxes added multiple times. For the price, I expected much more. There was very little entertainment available on-site, and we often had to walk to another hotel just to find activities and entertainment.

The beach and location are beautiful, but overall, the service, accommodations, and value for the money did not meet my expectations. For these reasons, I can only give my stay 3 out of 5 stars. ⭐⭐⭐

Family_with_children

10/10

Exceptional

14 Jun 2026

Gary

.a

10/10

Exceptional

13 Jun 2026

Laura

Resort is absolutely beautiful! Staff was very knowledgeable and accommodating . So nice to swim off the beach and be at the most beautiful coral reef. Highly recommend!

10/10

Exceptional

11 Jun 2026

Dustin

Honestly am excellent hotel. Staff were genuinely kind and helpful. A great experience

10/10

Exceptional

11 Jun 2026

Liliana

Amazing place. Book it!

8/10

Excellent

09 Jun 2026

Alexis

The resort is beautiful and clean. The staff is also friendly and helpful. It would be nice if the resort was all inclusive and had more entertainment.

Family_with_children

10/10

Exceptional

07 Jun 2026

Brandon George

Great

10/10

Exceptional

06 Jun 2026

Georgios

Clean rooms, friendly staff, delicious food, and wonderful pool/beach access.

Partner

10/10

Exceptional

05 Jun 2026

joseph

Great beach and pool chairs, as well as the beach and pool. Lovely foliage and reef.

Family_with_children

10/10

Exceptional

01 Jun 2026

Fernando

The stay was very enjoyable, the staff was super accommodating and the food was all top tier. Would definitely recommend especially to families because all the amenities are very convenient when you have little ones.

Family_with_children

10/10

Exceptional

01 Jun 2026

Jamie

The resort was perfect! The views, beach and foliage were gorgeous. All of the common areas were unique, clean, and modern. The staff were so helpful and accommodating. The breakfast was a little expensive, but it was a full brunch that is actually included in some of the rooms. I highly recommend the resort and the island for an awesome, relaxing vacation!

Family

10/10

Exceptional

31 May 2026

Jorge

Overall the hotel stay was great. Good atmosphere and staff was very friendly.

Family_with_children

10/10

Exceptional

30 May 2026

Michelle

We had an excellent stay for 6 days at the Kimpton in the 3 bedroom beachfront suite. Our room was clean quiet and comfortable with super cold AC and hot water. The pool was exceptional with a stunning ocean view providing towels, sunscreen, bug spray and they even inflated our floats from home. We especially enjoyed the snorkeling and clear bottom kayaks on the beach. The waitstaff was friendly and the food and drinks were amazing. We enjoyed the spa for a couples massage and the workout facility each day. Lea in concierge went above and beyond to make sure we had everything we needed from small things that we forgot to bigger things such as planning excursions and transportation. The hotel restaurants (especially the breakfast) were excellent but so many other restaurants close enough to walk or hop on a water taxi. I highly recommend the Kimpton Roatan resort.

Family

10/10

Exceptional

29 May 2026

KimberlyAnn

Stunning!

10/10

Exceptional

28 May 2026

Jerline

This hotel was beautiful. The staff was really nice and helpful even the ones who didn’t speak English. The breakfast was delicious. Loved all the fresh fruits and juices. Even offered iced coffee.

Partner

10/10

Exceptional

27 May 2026

Sean

The Kimpton is an outstanding hotel from the outstanding ocean view rooms to the ocean 10 yards from the pool. The staff is so friendly and willing to assist you without any expectations of money (at anytime). I would rate this hotel as a 5 star, it's that nice from the spa to the food. And if you snorkel or dive, it is unbelievable, right off the beach is the reef and unlimited sea life. Spa and food are second to none. Only negative I would say is it can be expensive since it isn't all-inclusive; food and drinks add up. The breakfast additional cost is a must and the options are well worth the initial additional cost as you will save if added to initial package. First class hotel and experience. Highly recommend. p.s. if you like excursions, local areas don't offer much.

Partner

10/10

Exceptional

24 May 2026

Tiffany

I will definitely be back soon 😊

Family

10/10

Exceptional

24 May 2026

Molly

Excellent stay. The staff were super attentive. Hotel was lovely.

Self

10/10

Exceptional

21 May 2026

Jeremy

The Kimpton in Roatan is an amazing resort that was well thought out. The property is set on the end of West Bay Beach in a lush tropical setting within walking distance to convenience stores, tons of bars and restaurants. You can also walk right into the water for amazing snorkeling on the reef there. There are multiple bars and restaurants on site with delicious high end food and craft cocktails. Prices at all bars and restaurants are comparable to all others on the beach. The pool area was large and clean with very attentive pool attendants to set up your chairs and servers that will serve in or out of the pool. The staff everywhere on the resort were kind, helpful, and intuitive. The servers in all of the restaurants were impeccable. The rooms are spacious and clean. Housekeeping was on top of their game in both our room and in common areas. The resort has everything you need including free water toys and snorkeling gear to free filtered water and ice machines on each floor. I would highly recommend this luxury property in a beautiful tropical setting.

Partner

10/10

Exceptional

20 May 2026

Serghio

Quality assured.

10/10

Exceptional

20 May 2026

Davide

This resort is simply wonderful! Located on the best portion of the best beach of the island with an easy accessible stunning reef. Breakfast was delicious and the staff was great.

Partner

10/10

Exceptional

17 May 2026

Michael

We got married here! The premier resort on the island offering complementary beach lounge chairs, kayak, and snorkling gear. Luxurious accommodations, gourmet dining, and exclusive views for an upscale stay.

Friends_and_family Family

6/10

Pleasant

16 May 2026

Iracema Rossel

The property it’s pretty clean , lots of space and overall nice area.

Partner

10/10

Exceptional

16 May 2026

Paola

No suelo dejar reviews, pero esta experiencia realmente merece ser compartida. Aunque nuestra estadía comenzó con algunos inconvenientes, terminó siendo una experiencia profundamente humana gracias al increíble equipo del hotel.

Estoy viajando sola con mi hija de 3 años y atravesando un momento personal difícil, y varias personas del staff hicieron muchísimo más que simplemente “hacer su trabajo”. Christie nos ayudó con una empatía y calidez que nunca olvidaré, asegurándose de que mi hija y yo estuviéramos cómodas y tranquilas. En VOS, Tirsa siempre nos recibió con alegría y cariño genuino, haciendo sentir a mi hija verdaderamente especial.

Durante nuestra estadía vivimos además un momento muy duro cuando mi hija sufrió una fuerte caída. Quiero agradecer especialmente a Belkis y a Jordan, quien literalmente se convirtió en un ángel para nosotras al llevarnos personalmente a la clínica y ayudarnos durante toda la situación. Ese gesto humano jamás lo olvidaré.

También quiero reconocer a Dinia, Sheyla, Moisés, Heizy, Nayeli, Farid, Alejandro, Jeray, Karla, Dania y Lia, quienes constantemente estuvieron pendientes y atendiendonos de primer nivel logrando todo este equipo humano que termináramos extendiendo nuestra estadía varios días más.

Más allá de las instalaciones, este hotel tiene algo muy valioso: personas que realmente hacen sentir cuidado, empatía y calidez humana. Y eso hoy en día vale muchísimo.

Family_with_children

10/10

Exceptional

16 May 2026

Paola

A truly first-class luxury hotel. The property is absolutely beautiful, the restaurants are outstanding, and the overall experience reflects the high-end hospitality standards one would expect from a hotel of this level.

Beyond the stunning facilities, what made this stay truly special was the human warmth of the staff. During a very difficult moment I experienced with my daughter while staying here, so many team members went above and beyond with genuine kindness, empathy, and care.

A very special thank you to Tirsa, Christie, Jordan and Belkis for helping us out.
Also special mentions to Nayeli, Farid, Alejandro, Dinia, Heizy, Lia, Dania, Jeray, Karla, Byron, and Moises for making us feel so cared for and welcomed throughout our stay.

Because of them, what began as a difficult trip became a truly meaningful and memorable experience. This is definitely a place I will continue coming back to.

Family_with_children

10/10

Exceptional

13 May 2026

Jackqueline

Todo muy lindo, atención, servicio, y sobre todo se descansa

Partner

10/10

Exceptional

10 May 2026

Naomi

Hotel staff was wonderful!

Family_with_children

10/10

Exceptional

08 May 2026

Alvin

The room I had (ocean view king) was simply amazing. Sunset around 6:30 every evening viewable from my balcony. Fifty feet off the back of the resort to the clearest water you will ever find - and then another 50 ft and you are over the reef for some amazing snorkeling. The staff were more than friendly - they treated you like a long lost friend every time you need them. One of the best vacations - and stays - I've ever had.

Self

10/10

Exceptional

08 May 2026

Deby Sarai

Staff is committed to providing guests with great customer service and a friendly atmosphere. Some of the staff even felt like family as we would see them everyday during our stay. Thai resort is located in a beautiful part of west bay with white sandy beaches and clear water. We felt safe and relaxed the entire stay.

Partner

10/10

Exceptional

03 May 2026

steve

Amazing Stay at Kimpton Roatan

Partner

10/10

Exceptional

30 Apr 2026

Christine

This was our 5th time at the Grand Roatan and 1st with it being the Kimpton and by far the best experience! Love the new food & beverage areas and room service was awesome! We will be back for sure!

Friends

10/10

Exceptional

29 Apr 2026

Janelle

Best place to stay on the island . Had a wonderful visit and didn’t want to leave . Great access to the most beautiful beach. The breakfast buffet was 5 star , top tier . Great staff all around the hotel . The best customer service . I can’t wait to come back and stay here again. It’s a must !

Partner

10/10

Exceptional

25 Apr 2026

Gustavo

Best in Roatan

Family_with_children

10/10

Exceptional

24 Apr 2026

Amy

This property is in a prime location. Wonderful breakfast buffet, beach is gorgeous, rooms are wonderful. 10/10

Partner

10/10

Exceptional

23 Apr 2026

Jeff

Far and away the best property on Roatan. Modern, clean, and well maintained everything

10/10

Exceptional

22 Apr 2026

Sean

After Expedia cancelled our rooms one day before our trip, Kimpton management went out of their way to get us a place to stay. Fortunately, we were able to stay at the Kimpton. It was an amazing experience.

Friends

10/10

Exceptional

21 Apr 2026

Jamie Christopher

Beautiful hotel. Great staff and perfect vibe.

Partner

10/10

Exceptional

19 Apr 2026

Claudia

This resort was amazing!! From the staff to all the amenities, you felt right at home. This place exceeded my expectations. I am definitely coming back!!

Friends

10/10

Exceptional

19 Apr 2026

Kari

Loved this place! The spa was phenomenal and the staff were so nice.

Self

10/10

Exceptional

17 Apr 2026

Nazreen

This was an incredible stay! Likely the nicest resort we have ever stayed at, we were impressed by the meticulous grounds, friendly and kind staff, and beautiful location. We stayed with our 3 kids and enjoyed the whole experience. The additional beach activities, game room and delicious breakfast made for a wonderful experience.

Family_with_children

10/10

Exceptional

14 Apr 2026

Olawamiri

Friendly staff, good food and the BEST views. I will most certainly be back.

Family_with_children

2/10

Poor

13 Apr 2026

Ricky

We stayed in the bungalo. The floor was buckling so bad, it cut both my daughters feet. Upon speaking to the manager they\"reimbursed\" us around $480.00. Later to find out, they just took off hidden resort fees. Also they put mandatory tips on breakfast upon checkout, even after we tipped each day. Sooo many hidden fees here! Ill never stay here again. The cuts on my daughters feet kept them out of water and one got infected! Ruined our trip. Until they fix the floors here, do not stay here.

Family_with_children

8/10

Excellent

12 Apr 2026

Rodjaney Simone

Staff was very nice

Partner

8/10

Excellent

11 Apr 2026

Steven

This hotel is phenomenal, I believe it’s the nicest property in West Bay and is located in front of one of the best snorkeling places on the island. The staff could not have been nicer and more accommodating. My only complaint is that despite the hotel’s air-conditioning working very well and keeping the hotel very cool, my room (430) had a strong, musty smell, as did the lobby of that floor and the hallway, so likely other rooms also suffer from this issue too. Hopefully the hotel will fix this.

Partner

10/10

Exceptional

08 Apr 2026

David

Beautiful resort. A lot has changed with Kipton managing the property now.

It’s very crowded. Get to the beach after 8am don’t plan on having lounge chairs cause people come down at 6am and claim chairs with a hat.

$60 daily resort fee and $32 pp breakfast are both new with Kipton. That adds up. Breakfast was previously included and there was no resort fee or it was in the daily room rate. No more free shuttle to and from Airport. It’s now $55 each way.

As always the staff is amazing and kind. Kipton taking over added a lot of fees and more crowds. Our little secret is no more. 🙁

10/10

Exceptional

06 Apr 2026

Steven

Beautiful resort! We would definitely stay here again.

Family

10/10

Exceptional

04 Apr 2026

Irvin

Expensive but the service and hotel quality is top notch.

Family_with_children