Name: Infinity Bay Spa & Beach Resort
Address: West Bay Beach Road, Roatan, HN

4/10

Poor

13 Jul 2026

norseman

Poor wifi service. Poor Bar service. Poor maintenance personnel repairing or fixing leaking ceiling and screen door.

Partner

10/10

Exceptional

12 Jul 2026

Douglas

A wonderful location. It dosnt get any better.

Friends

8/10

Excellent

12 Jul 2026

Courtney

Pros— The location was excellent!! 10/10 The pools are beautiful & you can walk right out to the beach & snorkel. The lawn chairs are comfortable with big umbrellas for people who want shade. The housekeeping, maintenance, and breakfast staff were so kind. Please bring money to tip them- they deserve it! Breakfast has a lot of wonderful options - we were pleasantly surprised. Our specific room (these vary) was large with a great balcony.

Cons— The elevator broke several times, which was okay for us but may have posed a challenge for some. The sofa bed in our room was very uncomfortable and really needs an upgrade. Most of the bar staff didn’t seem to want to be bothered. I’m sure it can be frustrating tending tourists all day but I’d rather walk down to Bananarama for a drink…

Overall, we enjoyed our stay and would go back!

Family_with_children

2/10

Poor

11 Jul 2026

Deysi

Horrible experience. The room was clean but stains everywhere on the wall the shades etc. The front staff are not very friendly. The breakfast was the only thing I give a 5 star. The price for the room here is not worth it. Will not be returning. Roatan is a beautiful island with many other great options. Arrived at Hotel after 1pm could not ck in until 3pm not even out of courtesy. They let me ck in 30 minutes early. I misplaced 2 if my towel tickets due to it been windy and the wind blew them away, for that, they wanted to charge me $25 dollars per ticket because they assumed I had there towels even after I told them to ck my bags and that we never got any beach towels from them. All they wanted to do was charge me those additional $25 dollars totaling $75 dollars because they stated they gave me 5 ticket towels and I returned 2 towels ticket. Horrible experience.

Friends_and_family Family

4/10

Poor

11 Jul 2026

Alicia

Checked in a day late and the room was still not ready. Once the tom was ready the air didn’t work and it was right by housekeeping where the staff was very loud. They did end up moving us to another room but we were told they weren’t moving us due to the air not working but more so being by the loud housekeeping area. The room we were moved to wasn’t ready when they said it would be and 3 hours later we were finally able to get settled. The power went out the first night while in the shower and since the water heater it tankless it got cold very quickly. Woke up the next morning to the refrigerator not working and water all over the kitchen floor. 3 calls and one trip to the front desk it was finally fixed. This hotel is very busy and they have a lot of people that come in for day passes which causes the chairs to be over crowded. It’s a great location on the beach but that’s about all it offers in my opinion.

Partner

10/10

Exceptional

11 Jul 2026

Karen

This is my second time coming to Roatan and staying at infinity bad and I have to say we absolutely love the resort. Starting with the staff they are beyond helpful and so friendly. Our favorite staff members are Stephanie who works at the restaurant station making the delicious tortillas every morning she is one of a kinda. At the bar our favorite bartender were Frank and Jose aka big papi they mix the best drinks. The hotel pool, grounds and view are to die for and it’s perfectly located close to other bars, restaurants, liquor stores and small supermarket. If you are planning to go to Roatan solo or with family this is a highly recommended place.

Family_with_children

10/10

Exceptional

10 Jul 2026

Jessi

Nice

10/10

Exceptional

10 Jul 2026

Richard Roberto

A

Family

8/10

Excellent

10 Jul 2026

nelly Patricia Amador

They have a excellent breakfast.

Family_with_children

10/10

Exceptional

10 Jul 2026

Arthur

The best thing I can say is that if & when we go back to Roatan we're staying here!
We thought everything was great particularly the Infinity divers operation. If we were going to knit pick the food & drink was somewhat pricy. Most of the food was good and were large potions. Breakfast was always good. We definitetly prefer softer pillows. The room was nice as was the shower and everyone there was very nice.

Partner

10/10

Exceptional

09 Jul 2026

Gaemme

Great staff supportive and kind. They make my stay very comfortable.

Family_with_children

6/10

Pleasant

08 Jul 2026

Victor

All around the experience was great. The price for the room was too much for the condition it’s on. I stayed at room 2003 and couple issues the room had were:
- Blinds to curtains weren’t working correctly.
- Sliding door and window were not working.
- AC thermostat would not go any lower than 72 degrees.
- Bed frame were modified to stay in tact with angle clips.

Family_with_children

10/10

Exceptional

08 Jul 2026

Leslie

From the moment I booked my stay until the day I checked out, Infinity Bay exceeded my expectations.

A special thank you to Monica and Misty, who were incredibly kind, patient, and responsive in answering all of my questions. They have outstanding customer service. I also truly appreciated the Reservations team for paying close attention to my requests. It’s the little details that make a big difference, and they absolutely delivered.

Throughout my stay, I felt completely safe. The resort’s security team, shout- out to Samir who does an excellent job, which allows me to relax and fully enjoy my solo vacation with complete peace of mind.

The housekeeping staff was exceptional. My room was spotless every single day, and their consistency and attention to detail did not go unnoticed. I stayed in 1202 A and 806 both amazing units.

Infinity Bay offers one of the most beautiful beachfront experiences I’ve ever had. Between the outstanding service, the warm hospitality, and the breathtaking location, this was a vacation I’ll remember for a long time.

One area that could use improvement is the pool bar, referred as La Palapa Beach Bar & GrillAt times, it felt as though the bartenders would intentionally overlook guests, which was frustrating. Additionally, there were not enough servers to service pool, table and beach areas, leading to longer wait times.

Thank you to everyone at Infinity Bay for making my stay amazing. I look forward to returning soon!

Self

10/10

Exceptional

08 Jul 2026

Pamela

our accommodation was clean. when we arrived, the toilet was leaking. We called the front desk and the toilet was fixed quickly without any other issues.

We took advantage of the dive shop and had a fantastic experience getting certified. Dario was patient and kind. Claudio was super helpful as well.

Family

10/10

Exceptional

07 Jul 2026

Amanda

We enjoyed this perfect location to West Bay beaches… just walk out and you’re there. Snorkeling right off the beach, walkable to restaurants and water taxis to take to West End. Pools were very nice and the continental breakfast in the morning has everything and was very delicious.

Family_with_children

6/10

Pleasant

06 Jul 2026

Vilma

We was supposed to be pick up at the airport from the shuttle of the hotel and at the end I ending paying 50$ to drive us to the hotel because they couldn’t wait for us to come out from immigration

Family_with_children

8/10

Excellent

06 Jul 2026

Traci

I paid for a pool view and got the bar awning as my view, other than that it was a very good stay. I’ll go back next year.

Family

10/10

Exceptional

06 Jul 2026

KIARA

The best hotel on the Island hands down! The hotel was very accommodating and the breakfast was fantastic! Don’t hesitate to book your stay at Infinity Resort, from the airport pick up to the multiple pools / beach access you will not be disappointed.

Self

10/10

Exceptional

05 Jul 2026

Ruth

always wonderful to stay at Infinity I suggest for wheelchair friendly amnesties add hand bars next to the toilet and have a better shower chair makes our lives easier . Inclusion matters!

Business Family_with_children

10/10

Exceptional

04 Jul 2026

elbin

Habitaciones modernas

Family

2/10

Poor

03 Jul 2026

Tania

Siempre regresabamos pero Ahorita due Una experiences para Jamas volver nunca cambiaron sabanas no me arreglaban mi Cama Los Baños apestaban zancudos en las habitaciones limpieza nada Que ver Los empleados no te hacen caso si pides el menu para ordenar algo en si todo el hotel paestaba a Aguas negras el busito Que nos tendria Que dejar en el aeropuerto se fue no le importo Que estuvieramos en recepcion el muchacho le llamo diciendole Que estabamos halli y no quiso regresar tube Que pagar $40 para Que nos trajera un taxi Una mala experiencia la verdad

Family_with_children

10/10

Exceptional

02 Jul 2026

Cinthia

Todo es un hotel muy lindo con un buen mantenimiento

Family_with_children

10/10

Exceptional

02 Jul 2026

Mignon R.

Really nice stay. The resort is very clean, great location on the beach, several swimming pools. Our room (2 bedroom/2 bath) faced the pool and had well maintained furniture. The refrigerator was not so new - that is the only criticism I have.

Get the package that includes breakfast - you can get other meals from other places by the beach. Also try the water taxi to different parts of the island.

Great for families with small children. Only one restaurant for dinner and it is the poolside restaurant. Swim-up bar is fun but at some point you may want a more formal place for a nicer dinner.

Family_with_children

10/10

Exceptional

02 Jul 2026

Orlando

Enjoyed every minute.

Partner

10/10

Exceptional

01 Jul 2026

Amy

Love the daily complimentary breakfast and gym!

Partner

8/10

Excellent

01 Jul 2026

Suany

Family friendly, clean and friendly staff

Family_with_children

10/10

Exceptional

29 Jun 2026

Melissa

I have stayed at Infinity Bay several times and keep coming back- I love it there!
This was the first time that I stayed since you guys added the new pool. My only suggestion would be to add some shade (big umbrellas, shade sails) to the new pool (and to the other one too). Both pools are in direct sunlight for the majority of the day and the sun can be pretty fierce. Past that- I'll be back as soon as I can!

Friends

6/10

Pleasant

29 Jun 2026

Crystal

We had issues with many things not working in the condo. Rooms are dated and there was always trash in the pools and common areas.

10/10

Exceptional

28 Jun 2026

Wallace

Staff and Property are excellent.

Partner

10/10

Exceptional

26 Jun 2026

Luis

Viajamos de Guatemala 🇬🇹 todo excelente no la pasamos muy bien en familia, la ubicacion es excelente le doy 10/10 .

Family_with_children

10/10

Exceptional

26 Jun 2026

Vivian

Las instalaciones excelentes, la limpieza muy buena, el desayuno deliciosos y muy variado. Solo el refrigerador no funcionaba bien y no lograron repararlo. Resolvieron llevando bolsas de hielo.

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Brenda

Staff was rude and did not feel like a welcoming environment

Business

10/10

Exceptional

19 Jun 2026

Sandra

Loved the location. The rooms were clean.

Friends

10/10

Exceptional

18 Jun 2026

Robert

Awesome

10/10

Exceptional

11 Jun 2026

Kelly

Just wow! We had an excellent stay and I would rave about this property to anyone that wants to enjoy the beach and the pool and be centrally located and NOT on a party beach! So nice and the staff is amazing! The pool bartenders are hit or miss - they were not the same with service. The rest of the staff was so friendly and helpful and lovely! The breakfast is 100% worth it! Ours came included. Our friends booked through Airbnb and it was not included for them. They added it on as it was an impressive spread with American staples and Honduran items as well! Lots of options. Okay. Now let’s talk about the beach! In the daylight, run to the ocean! The people trying to sell you on the beach are aggressive! The beach massage ladies are no joke! We said no at least 20 times and they still wouldn’t take no for an answer. So, beware - the sunglasses guys and T-shirt guys are not as bad, but beware. You almost have to get mean to get them to leave you alone. Trying to say no nicely does not work. But these people are not allowed on the hotel grounds - so you are safe inside the resort. We felt so safe at Infinity Bay. We felt safe in all of our excursions and activities and the massage ladies became a running joke for the week…. They will touch your face…. Stay safe out there!

Family_with_children

10/10

Exceptional

09 Jun 2026

Orlando

Breakfast

10/10

Exceptional

09 Jun 2026

Zoe

We had a 2 bedroom room & it was perfect!
Property is beautiful!
Breakfast was great
Restaurant on property is a bit pricey comparing to other restaurant nearby.

Family

10/10

Exceptional

07 Jun 2026

LUVINA

I was happy with the service, the only issue was the internet, hopefully next time will be better

Friends

6/10

Pleasant

05 Jun 2026

Bev

I had booked a room 43 of us.So the room consisted of a double bed and a pull out couch. Upon pulling out the couch, there was no bedding supplied for it. I found room service and of course no one bothered to get back to me,So my guest had to sleep with towels instead of sheets for the night and upon speaking with the manager, he said, I should have told them when we checked in that.I had needed bedding. Like, how was I supposed to know?That was something I was supposed to do. I assumed it would have been ready for when we were going to sleep.But I was sorely mistaken. And all he could do was say, I'm sorry he did not go out of his way for anything else. I'm very upset at how he treated this whole thing because you pay a lot of money to stay there and then this happens. was iron in assuming that the bedding should have already been in the room since they knew there were three of us?

Family

6/10

Pleasant

04 Jun 2026

Jeffrey

The queen suite had a full size bed. The staff acted like the guests were burdening them. The cleaning staff failed to clean our room three out of five days. The restaurant is slow. The food is subpar. The ocean access is magnificent!

Partner

10/10

Exceptional

04 Jun 2026

jhoselyn

El staff de restaurante de que esta al lado de la playa no es tan eficiente.

Friends

10/10

Exceptional

04 Jun 2026

Joseph

Beautiful property with beach access and large pools. Spacious rooms with full kitchens

Family

10/10

Exceptional

02 Jun 2026

Graciela

It was very clean, beautiful and the staff was nice.

Family_with_children

10/10

Exceptional

02 Jun 2026

Mecca

Breakfast was great and the staff are super accommodating

Friends

10/10

Exceptional

02 Jun 2026

Bryon Scott

Our third stay at this resort and obviously for good reason! The property is gorgeous and beautifully maintained. Multiple pool areas with different depths were perfect for our small grandkids to play in. Shallow enough in one pool for them to splash and walk in and the other was deeper for swimming etc.
The beach has super fun snorkeling especially at night,....grap a dive light and go see all kinds of critters on the nearby reef within a short swimming distance. We saw 4 octopus one evening and several squid etc. Great shore diving!!! Very nice rooms with full kitchens and super nice balconies. Some of the rooms do need some
improvements however as one had a missing TV and blinds that needed repair. The included buffet breakfast is really nice and has made to order eggs, omelets etc. Hotel food is very good but we usually do not get the all inclusive as there are several super nice restuarants along the beach that we like to take turns eating at and they are all reasonably priced!
We come here as a family to go diving and the dive shop \"Infinity Divers\" is an awesome outfit to work with! Everyone who works there is top notch! Our 12 year old grandson finished his certification with Tanya as his dive instructor and she is absolutely awesome!!! Tanya was very professional and went above and beyond in teaching him things that even us as seasoned divers were never taught! Highly recommend her! We rented a private boat and were taken to dive sites we picked!

Family_with_children

10/10

Exceptional

01 Jun 2026

Carl

Great place to stay. I would stay again. I rate the cleanliness 10/10 and thats due to fresh smelling sheets and towels and I observed them mopping our room. I had no issues with cleanliness as a germaphobe. As a somewhat picky eater, I would say the food was pretty good (ate breakfast at the buffet and ordered from their pool menu). It is easy to get around and the hotel has its own pier for water taxis (10 minutes water taxi to West End). Walking distance to the shopping mall. Beach is nice. Beach/excursions vendors are a little annoying tho. Hotel staff is very friendly. No complaints except for seeing a spider, bee, and couple mosquitos in our room but doesnt affect my rating. highly recommend. Value for price for the trip and hotel itself I say 4/5.

Partner

10/10

Exceptional

01 Jun 2026

Elizabeth Rose

We really enjoyed our stay at Infinity Bay Spa & Beach Resort in Roatán. The resort grounds are beautiful, with gorgeous pools and one of the nicest beach areas in West Bay. The snorkeling right off the beach was amazing, and we even saw a nurse shark near the dock!

Our room was very spacious and we especially appreciated having a kitchen and large balcony, which made the stay much more comfortable and relaxing. The free breakfast each morning was a great bonus with lots of options.

The atmosphere around the resort was laid back and enjoyable, and we loved spending our days between the pool and the ocean. Overall, it was a wonderful vacation spot for relaxing and enjoying the beauty of Roatán.

Family

10/10

Exceptional

31 May 2026

Jose

The location is perfect, the swimming pools amazing, the breakfast was great. Some staff members should be more friendly.

Family

8/10

Excellent

30 May 2026

Magan

The proximity to the water was perfect, but the beach vendors were relentless. There were times we would tell them no and they would just stand there and stare at us for several minutes anyway. This occurred directly in front of the guard booth. The condo was large and nice, but there was black mold all along the ceiling. The housekeeper came daily. The day bartender Daniella was fantastic. The night bartenders ignored my existence every night, to the point that other patrons would summon them for me. We would have spent several hundred dollars more if I could have ordered drinks. Instead, we walked down to Bananarama and had cheaper drinks and food each night. We tip so well that it’s unfortunate the evening bartenders at Infinity Bay didn’t want my money. Overall, it was a nice resort. I wish the pool was open later though, with drinks available. I would stay here again and I would recommend it to others, but warn them about the problem with getting drinks from the two night bartenders. Breakfast was so good, definitely a huge perk.

Partner

10/10

Exceptional

29 May 2026

Ylluz Sorel Gonzalez

We had an incredible stay at Infinity Bay Spa & Beach Resort in Roatán! We chose this beautiful resort to celebrate my husband's birthday, and it exceeded all our expectations.

The location is simply perfect, right on the stunning West Bay Beach with crystal-clear turquoise water and amazing snorkeling just a few steps away.

The breakfast was delicious, the beach was spectacular, and the entire atmosphere was relaxing and welcoming. If you're looking for the perfect place to stay in Roatán, whether for a romantic getaway, family vacation, or special celebration, Infinity Bay is an excellent choice.

Thank you for an unforgettable experience. We can't wait to return!

★★★★★

Family_with_children

10/10

Exceptional

29 May 2026

omar

Every thing

10/10

Exceptional

29 May 2026

Donna

The location was great as well as the staff. They provide an airport shuttle service for free. The pools were huge and the property was very well maintained. We truly enjoyed our stay and plan to go back!

Partner

8/10

Excellent

29 May 2026

Corinne

We really liked our first stay at infinity bay. The staff was accommodating most of the time. We requested a different room than they had reserved for us and were able to move the evening we checked in to a higher floor for better privacy. The hotel is well maintained, clean and amenities were all wonderful. I did want to note that we requested a 1 hour later check out on a Wednesday morning but was turned down. We had to sit in the lobby for 1.5 hours before our ride came. Apparently a lot of other guests had to do the very same thing. They must not allow anything past an 11 am checkout. It was a hot day and we didn’t want to be outside in our dress clothes for the airport. The lobby became very crowded while people had to wait on their rides to the airport. Overall, a great place to stay on West Bay Beach.

Partner

8/10

Excellent

28 May 2026

Marie

The breakfast was awesome..they change it up everyday..love that it’s beachfront..staff was great
Dislike:A/C in room could not be lowered less than 72 degrees, one night A/C went out and froze over

Family

10/10

Exceptional

27 May 2026

Edward f

Staff was friendly, courteous, and went out of their way to ensure the guests were happy. Hotel is at great location at West Bay. Near restaurants. Coral reef is 100 yards off the beach.

Partner

10/10

Exceptional

27 May 2026

Ana

Clean room and great amenities. Big spaces and great restaurant

8/10

Excellent

26 May 2026

Teddy

The hotel staff at the front desk were helpful, but they should improve on their customer support skills. Just because we speak Spanish, that does not mean we should be treated any differently than those who don’t.

The rooms were not as expected since one was significantly smaller.

The elevator in building 17 was broken for most our stay.

On building 13, room cleaning did not happen during the expected time and we had to get out of our rooms late in the afternoon.

Family_with_children

10/10

Exceptional

26 May 2026

Veronica Elizabeth Alarcon Vasquez de

Todo super bien!!! Es un lugar de ensueño. La habitación super bien
Cómoda.

Family

10/10

Exceptional

22 May 2026

Bryce

Great resort good location. Staff very friendly!

10/10

Exceptional

18 May 2026

Raul A

Me and my family liked everything about the property, amazing place!
We will go back next year.

Family

10/10

Exceptional

17 May 2026

Christine

Beautiful clean pool. Delicious breakfast that rotated options daily. Unparalleled area for snorkeling - right off the beach! Friendly staff - always smiling and looking for ways to accommodate us. Room was huge and comfortable with full sized refrigerator and fully functional kitchen. Can book excursions or taxi (water or car) service right from the hotel lobby. Highly recommend

Partner

10/10

Exceptional

17 May 2026

Darrin

Staff was exceptional

Partner

8/10

Excellent

17 May 2026

Yudania

The pool is spectacular, heated, and runs the entire length of the rooms, right up to the beach. Good daily room service, and you could change the beach towels whenever you needed. Great location with beautiful sunsets and plenty of restaurants and shops just a short walk away. Breakfast served every day was delicious, they had a lot of variety of food, pastries and drinks.

Partner

10/10

Exceptional

16 May 2026

Anthony

Another great stay at Infinity Bay. This was our 3rd stay in the past year. We chose Infinity on our first visit to Roatan and fell in love with the property and location. The snorkeling right in front of the resort is fantastic. The breakfast at the resort is amazing. The rooms are spacious and clean. Book your stay with Infinity Bay. You will not be disappointed.

Friends

10/10

Exceptional

16 May 2026

Matthew

Staff is great, everyone was friendly and helpful!!

10/10

Exceptional

16 May 2026

Debra

This was a truly wonderful vacation. We stayed 6 days in a 1-bedroom condo that was comfortably furnished, perfectly air-conditioned, and convenient to the dive shop. The housekeeping service was on-point and the condo's kitchen was furnished with the minimum needed to cook a few meals there. I would suggest adding some baking sheets to the kitchen furnishings for use with the oven. We enjoyed going to the pool and socializing in the afternoons. We highly recommend Infinity Bay!!

Partner

10/10

Exceptional

14 May 2026

Gilda

El desayuno rico y variado

Friends

10/10

Exceptional

14 May 2026

Tamila

Our air kept breaking in the unit. They would come fix it but it kept losing its cooling every day

10/10

Exceptional

11 May 2026

Krystal Lynn

The staff, property, free breakfast included with our expenses was phenomenal. The pool and beach chairs were easily available. The staff was very friendly and always in a perfect mood and spoke English very well. Perfect location for snorkeling right off the beach and we look forward to booking again with Infinity Bay!

Partner

10/10

Exceptional

11 May 2026

Adam

Breakfast is incredible.

10/10

Exceptional

09 May 2026

Bruce

Beautiful setting right on the water. Good snorkeling. Many restaurants near by. I will return.

Family

10/10

Exceptional

09 May 2026

Sandra Janeth

the property is pretty, rooms are clean, friendly staff by the beach restaurant.
Pool amazing, the only issue is the internet signal very bad.

Friends

2/10

Poor

07 May 2026

maria

Customer service is the worst

Family_with_children

8/10

Excellent

06 May 2026

Jessica Jean

Infinity is a beautiful property with nice amenities. The breakfast is always tasty and fresh. The pool is so nice and the beach is the best. My favorite place in West Bay! The food and drinks are good but are more expensive the the surrounding resorts and restaurants.

Friends

10/10

Exceptional

06 May 2026

Rogelio

I will definitely go back to this hotel, we really liked it, the people are very friendly.

Family_with_children

8/10

Excellent

05 May 2026

Jenise

The resort was nice, we would stay again. Breakfast was great and the pool and beach area are really nice.

Friends

10/10

Exceptional

05 May 2026

Yuri Fernando

Everything

Friends

8/10

Excellent

04 May 2026

Tanya

Positive Stuff: *The included breakfast buffet was delish. Servers at breakfast and dinners were great.*Plenty of great restaurants in walking distance via beach. *Security personnel was plentiful. *Rooms were spacious-loved having a full kitchen. *Beautiful grounds-landscaping and outside maintenance top notch including the beachfront. *Beach towels provided and plenty of beach lounge chairs available.
Negative Stuff: *Mattress was like sleeping on rocks-our family had 4 rooms and they all said the same. *Bartenders didn’t care to provide service-never acknowledged anyone, walked past you so many times until you got their attention-this was not due to them being busy. They either hate their job/boss, hate good tips, or both. *Both pools were hot bath water-the opposite of refreshing. *Found a pile of hair not mine on our shower upon arrival & killed a giant roach/water bug in bedroom.

Family

10/10

Exceptional

04 May 2026

Edgar Francisco

Love it

10/10

Exceptional

03 May 2026

Tommy F

Poolside and all other area were clean

Partner

10/10

Exceptional

02 May 2026

Doris

Everything was clean and comfortable, the staff they were very nice and the food was delicious. I recommend this hotel 💯

Friends_and_family Family

6/10

Pleasant

02 May 2026

Jennifer

One of the nicer resorts on the island, however most of the staff did not seem super happy to be there. We consistently tipped, on top of the required tip that was included in each bill, however even that did not yield extra enthusiasm or a desire to provide top tier service. They like to do loud lawn work between 5:30-6:20 am so if sleep is on the agenda, you should choose another resort.

Family

10/10

Exceptional

30 Apr 2026

Jorge

Everyone at infinity bay was so helpful and caring. Everyone was very nice, The rooms were very clean. It was a true paradise from the moment we walked in and staff helped us in every way possible. I would go here anytime!

Family_with_children

10/10

Exceptional

30 Apr 2026

Deborah

Beautiful property, great staff, amazing amenities. The breakfast was grand. The snorkeling straight out from the property was the best!

Friends

10/10

Exceptional

29 Apr 2026

Kasandra

Had a great time with our young kids! Large rooms, full kitchen and comfy beds. Beautiful sunsets each night with great snorkeling. Can’t go wrong staying at this resort.

Family_with_children

10/10

Exceptional

29 Apr 2026

Lawrence

Great facility in a great beach location

Partner

10/10

Exceptional

27 Apr 2026

Karen

We had a wonderful stay. The resort was gorgeous. Staff were all very friendly. Special mention to the hard working pool bar servers!
The breakfast was amazing, excellent choices.
Thank you Infinity Bay!

Partner

6/10

Pleasant

23 Apr 2026

Jonathan

The staff were excellent although many issues with noisy room “loud machine on roof likely ac unit” and my Daughter and I had to be extracted from an elevator stuck between floors Nothing other than apologies offered for an extremely expensive resort!

10/10

Exceptional

21 Apr 2026

Susan

Beach area nice, good snorkling. Pool is large and warm. Friendly and accomodating staff.

Family

8/10

Excellent

20 Apr 2026

Oscar

The resort and rooms were clean, modern, and well kept. The outdoor pool was gorgeous and the staff was wonderful. Transportation to and from the resort was included with the rate. The buffet was very tasty and excellent. The beach was a one minute walk from the room. The resort was clean and safe even for a nighttime stroll on the beach. We got a chance to be around the locals and feel relatively safe. There was also some significant issues.
It took the front desk 2 hours to get our room which was booked 2 months in advance. I arrived on the resort’s transportation with several other guests with young babies who also had to wait 2 hours for a room. After a long day of traveling, I was extremely tired and disappointed. I found the AC unit to be very loud, as if we had a truck in the room. But, it worked. We also had a issue with mosquitos and had to report twice to the front desk before any resolution. There was a black female clerk working the front desk who seemed to have all the service professionalism needed to finally get me a room and also have the foyer sprayed for mosquitoes. If not for her help, I would rate the experience poor. I spoke to the manager the following day about the 2 hour wait and any restitution. His response was the wait time was normal.

Partner

10/10

Exceptional

19 Apr 2026

Carlos

We loved Infinity Bay. Roatan’s West Bay is truly a tropical paradise!

Friends

8/10

Excellent

19 Apr 2026

Juan

Beautiful beach. Hotel is nice, but not the cleanest. Food is expensive.

Family

6/10

Pleasant

18 Apr 2026

MICHELLE

Some staff appeared not happy to be there The office dive staff when we went to check out and had to settle our NITROX tank bill accused my wife of not diving because she was drunk This comment was uncalled for as another member of our group had stomach issues also NOT ALCOHOL The comment was unwarranted and not necessary

The tipping policy was absurd Tip jars everywhere and some of the most confusing tipping for the scuba shop Seperate tips for boat captain dive guide tank haulers All other dive shops we have been to you leave one tip and they disperse it accordingly

We will not be returning to this resort Anthonys Key will be our go to But also we will not be returning for diving as sometimes we were all like \"where is the marine life\"

Friends

8/10

Excellent

18 Apr 2026

Markus

The All Inclusive is not a true All Inclusive since you do not get to eat pool side and select from the regular menu and since the drinks are limited to the least expensive beers wines and well drinks with alcohol so rough it will make you gag.

Everything else was fine even though their grey water irrigation or the garden does not smell good. Its jsually done overnight

Friends_and_family Friends

10/10

Exceptional

18 Apr 2026

Michael

We really enjoyed our stay here. The hotel is ideally located and the room & staff were excellent. The pool side was never too busy (even during Spring Break) and the grounds are kept immaculate. We made use of the well equipped gym every morning & the breakfasts were great, with lots of choice. We would definitely stay here again!

Partner

10/10

Exceptional

16 Apr 2026

Dean

Excellent property but staff needs additional training

10/10

Exceptional

15 Apr 2026

CHRISTOPHER

Great place for our family

10/10

Exceptional

15 Apr 2026

Michael

A beautiful property PERFECTLY located for snorkeling

8/10

Excellent

14 Apr 2026

Kimberly

Pool is beautiful but not as clean this year. The whole reserving seating and umbrellas is frustrating, especially when Infinity staff are reserving for guests.

10/10

Exceptional

13 Apr 2026

Ronald John

Our room was very comfortable. the pool , bar , and beach were wonderful! We will be back and suggest the property to our friends! Thank you!

Family